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Job Title: Operations Assistant Manager (OAM) – BFSI Department: Operations / Customer Resolutions Management Responsibility for: Team Leaders / Supervisors Travel Required: Occasionally Reports to: Operations Manager Location: UK – Glasgow / WAHA (as applicable) Salary: DOE Job Summary / Overview The Operations Assistant Manager (OAM) has direct line management reasonability for the complaints Team Leader/Supervisor role, supports the Operations Manager in the delivery of high‑performing BFSI contact centre operations, ensuring customer, client, regulatory, and commercial outcomes are consistently achieved. The role is accountable for day‑to‑day operational control, people leadership, performance management and quality delivery across assigned teams, operating within a regulated Financial Services environment. The OAM plays a key role in driving safe and fair customer outcomes, employee engagement, and continuous improvement in line with Teleperformance (TP) standards and values. Key Responsibilities and Accountabilities (May perform other duties as requested not specifically addressed in this document) * Support the delivery of daily operational performance across assigned BFSI business units. * Be accountable for team‑level performance against client KPIs, quality standards, productivity, absence and engagement. * Support the delivery of financial and operational targets, escalating risks or variances appropriately. * Lead operational routines to ensure effective intra‑day, daily and weekly performance control. * Monitor quality, compliance and adherence, taking corrective action where required. * Ensure full compliance with data protection, security, fraud prevention and regulatory standards. * Prepare and contribute to operational reporting, using data and insight to support decision‑making. * Spend time on the operational floor to observe, coach and improve performance and capability. * Support root‑cause analysis activity and contribute to continuous improvement initiatives. * Act as an escalation point for operational issues within own span of control. Leadership & People Management * Lead, coach and develop Team Leaders / Supervisors to deliver consistent, high‑quality performance. * Conduct effective 1:1s, performance reviews and coaching conversations, aligned to TP frameworks. * Support talent development, succession planning and capability building across teams. * Ensure people processes including absence management, performance management, disciplinaries, grievances and capability are handled consistently and in line with policy. * Foster a culture of accountability, engagement, professionalism and inclusion. * Role‑model TP values and lead by example in every interaction. Client & Stakeholder Support * Work closely with Operations Managers and wider stakeholders to deliver agreed outcomes. * Contribute to client performance discussions through accurate reporting and insight. * Support the maintenance of client confidence through consistent delivery and professional conduct. * Support the Operations Manager in maintaining strong, trusted client relationships, ensuring service delivery meets agreed contractual, regulatory and quality expectations. * Act as a key operational point of contact for day‑to‑day client queries, issues and escalations within own span of control. * Contribute to client governance through the provision of accurate performance data, insight and operational updates. * Support preparation for client calls, reviews and performance discussions, ensuring actions and commitments are clearly tracked and delivered. * Champion a client‑focused mindset across teams, reinforcing the importance of professionalism, quality and compliance in all interactions. * Escalate risks, issues or emerging themes in a timely and structured way to protect client confidence and delivery stability. * Ensure client feedback is understood, communicated and translated into clear team actions and continuous improvement activity. * Represent TP values and BFSI standards in all client and stakeholder interactions. Main Job Requirements * Bachelor’s degree or equivalent experience in a contact centre or business‑related environment. * ___ Proven experience in a Team Leader or Assistant Manager role within a BFSI contact centre. * Experience working in a regulated, performance‑driven operational environment. * Demonstrated understanding of contact centre KPIs, quality frameworks and compliance requirements. Required Skills * Strong understanding of contact centre performance management. * Confident use of reporting tools and operational systems. * Ability to interpret performance data and take action. * High attention to detail and quality standards. * Strong people leadership and coaching capability. * Excellent communication skills, both verbal and written. * Sound judgement and balanced decision‑making. * Organised, structured and able to manage competing priorities. * Resilient, adaptable and calm under pressure. * Commercial awareness and continuous improvement mindset. Competencies and Specific Skills * Achievement‑oriented with a strong delivery focus * Analytical and data‑driven * Strong planning and organisational capability * Lead by example with integrity and professionalism * Problem‑solving and solution‑focused * Employee and client satisfaction orientated * Self‑motivated with the ability to motivate others * High levels of resilience, focus and accountability Values & Culture * Consistently demonstrate Professionalism, Integrity, Commitment, Innovation and Respect. * Promote a diverse, inclusive and ethical working environment with zero tolerance for inappropriate behaviour. #LI-CW1

Location: Barrhead Hours per Week: 16 hours with the opportunity to work more hoursShift pattern: Part-time - flexible shift patterns across mornings; afternoons; evenings and weekends, which will be discussed further at interview Salary: £13.50 - £13.65 per hourIf you love retail, you’re in the right place. Are you looking to join a great place to work? We are recruiting for a Supervisor to join the team! Let’s talk about the job: No two days are the same here at Savers and the ideal Savers Supervisor would ensure that they are ready to get stuck in and roll up their sleeves to maximise any opportunities. Alongside your Store and Assistant manager, you will sprinkle your stardust whilst wearing the Savers uniform to help you manage and coach your team to deliver exemplary results. We recognise you are the future leaders of Savers. The challenge doesn’t stop there – our SUPs are well known in their store, as they get the opportunity to connect with their local community and are inspirational to work with. Let’s talk about the benefits: · Up to 33 days holiday entitlement · Company sick pay and pregnancy loss policy. · Wagestream - access to an app that gives you power over your pay and supports financial wellbeing · Aviva Digicare Workplace+ - access to free digital healthcare services such as digital GP appointments and m...

As a Senior Beauty Specialist, you will bring the energy, the passion, and the know‑how to coach a team of Boots Beauty Specialists to create personalised experiences for every customer who visit our Beauty Halls. Reporting to the Beauty Assistant Manager, you'll work across many premium beauty br

A leading fashion retailer in Glasgow is seeking an Assistant Store Manager who will lead the store team and drive sales performance.You will inspire and coach your team while ensuring exceptional customer experiences.Ideal candidates possess proven retail management skills and a passion for the bra

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you... Here is where you come in… Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include: Processing customers’ bets in a timely and attentive manner. Attending to all customer queries quickly and knowledgeably. Engaging customers with expert knowledge of our products and promotions Supporting key promotional events throughout the sporting calendar. Maintaining a well-presented environment which customers love to be a part of. Being a team player – collaboration is key to improving the customer experience. Handling cash transactions with the upmost care and accuracy. Following our Think 25 policy and adhering to our age verification processes. We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone. What you’ll need to succeed ?Be 18+ and have the right to work in the UK. Must be able to work evenings, weekends, and public holidays. Outstanding customer service skills and the ability to engage all customers. A passion for sports, betting and gaming is beneficial but not essential. An eagerness to learn, develop and flourish within the Betfred family. What’s in it for you We offer a variety of competitive benefits, some of which vary depending on the role you’re recruited to. Some of what you can expect in this role includes: A competitive rate of pay and pension contribution Generous discretionary bonus schemes, incentives and competitions An annual leave entitlement that increases with your length of service Access to an online GP 24/7, 365 days a year for you and your immediate family. Employee wellbeing support through our Employee Assistance Programme. Enhanced Maternity & Paternity pay Long service recognition Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream For more information, visit our “Why join us page” What’s next? If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application. At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive. Your Betfred journey starts now

Job Title: Operations Assistant Manager (OAM) BFSI Department: Operations / Customer Resolutions Management Responsibility for: Team Leaders / Supervisors Travel Required: Occasionally Reports to: Operations Manager Location: UK Glasgow / WAHA (as applicable) Salary: DOE Job Summary / Overview The Operations Assistant Manager (OAM) has direct line management reasonability for the complaints Team Leader/Supervisor role, supports the Operations Manager in the delivery of high-performing BFSI contact centre operations, ensuring customer, client, regulatory, and commercial outcomes are consistently achieved. The role is accountable for day-to-day operational control, people leadership, performance management and quality delivery across assigned teams, operating within a regulated Financial Services environment. The OAM plays a key role in driving safe and fair customer outcomes, employee engagement, and continuous improvement in line with Teleperformance (TP) standards and values. Key Responsibilities and Accountabilities (May perform other duties as requested not specifically addressed in this document) Support the delivery of daily operational performance across assigned BFSI business units. Be accountable for team-level performance against client KPIs, quality standards, productivity, absence and engagement. Support the delivery of financial and operational targets, escalating risks or variances appropriately. Lead operational routines to ensure effective intra-day, daily and weekly performance control. Monitor quality, compliance and adherence, taking corrective action where required. Ensure full compliance with data protection, security, fraud prevention and regulatory standards. Prepare and contribute to operational reporting, using data and insight to support decision-making. Spend time on the operational floor to observe, coach and improve performance and capability. Support root-cause analysis activity and contribute to continuous improvement initiatives. Act as an escalation point for operational issues within own span of control. Leadership & People Management Lead, coach and develop Team Leaders / Supervisors to deliver consistent, high-quality performance. Conduct effective 1:1s, performance reviews and coaching conversations, aligned to TP frameworks. Support talent development, succession planning and capability building across teams. Ensure people processes including absence management, performance management, disciplinaries, grievances and capability are handled consistently and in line with policy. Foster a culture of accountability, engagement, professionalism and inclusion. Role-model TP values and lead by example in every interaction. Client & Stakeholder Support Work closely with Operations Managers and wider stakeholders to deliver agreed outcomes. Contribute to client performance discussions through accurate reporting and insight. Support the maintenance of client confidence through consistent delivery and professional conduct. Support the Operations Manager in maintaining strong, trusted client relationships, ensuring service delivery meets agreed contractual, regulatory and quality expectations. Act as a key operational point of contact for day-to-day client queries, issues and escalations within own span of control. Contribute to client governance through the provision of accurate performance data, insight and operational updates. Support preparation for client calls, reviews and performance discussions, ensuring actions and commitments are clearly tracked and delivered. Champion a client-focused mindset across teams, reinforcing the importance of professionalism, quality and compliance in all interactions. Escalate risks, issues or emerging themes in a timely and structured way to protect client confidence and delivery stability. Ensure client feedback is understood, communicated and translated into clear team actions and continuous improvement activity. Represent TP values and BFSI standards in all client and stakeholder interactions. Main Job Requirements Bachelors degree or equivalent experience in a contact centre or business-related environment. Proven experience in a Team Leader or Assistant Manager role within a BFSI contact centre. Experience working in a regulated, performance-driven operational environment. Demonstrated understanding of contact centre KPIs, quality frameworks and compliance requirements. Required Skills Strong understanding of contact centre performance management. Confident use of reporting tools and operational systems. Ability to interpret performance data and take action. High attention to detail and quality standards. Strong people leadership and coaching capability. Excellent communication skills, both verbal and written. Sound judgement and balanced decision-making. Organised, structured and able to manage competing priorities. Resilient, adaptable and calm under pressure. Commercial awareness and continuous improvement mindset. Competencies and Specific Skills Achievement-oriented with a strong delivery focus Analytical and data-driven Strong planning and organisational capability Lead by example with integrity and professionalism Problem-solving and solution-focused Employee and client satisfaction orientated Self-motivated with the ability to motivate others High levels of resilience, focus and accountability Values & Culture Consistently demonstrate Professionalism, Integrity, Commitment, Innovation and Respect. Promote a diverse, inclusive and ethical working environment with zero tolerance for inappropriate behaviour. #LI-CW1 TPBN1_UKTJ

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CONTRACT DETAILS Location - Chorlton Position - Teaching Assistant Type of work - Classroom support Start date - September Duration / Likely Duration - Ongoing Contract type - Temporary Full time/part-time - Full time Minimum rate of pay - £(phone number removed) per day DOE/PAYE/Umbrella Hour

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