Operations Manager
2 days ago
Redditch
Operations Manager - HVAC Plant Hire Redditch, West Midlands £50,000 - £55,000 per annum plus car allowance We are seeking a highly capable, decisive, and proactive Operations Manager to join our client, a fast-paced, UK-wide HVAC emergency hire business. This pivotal role ensures the seamless, efficient, and responsive delivery of services, particularly during high-pressure, time-critical situations requiring rapid mobilisation, resource coordination, and clear communication with clients and teams. Key Responsibilities: • Act as the trusted deputy to the Head of Operations, providing leadership across multiple UK regions., • Step in during absences or peak workloads to ensure continuity of operations and service excellence., • Lead the design and execution of strategic operational initiatives to enhance efficiency, responsiveness, and customer satisfaction., • Oversee asset management, scheduling, and deployment of engineers, ensuring optimal utilisation and service delivery., • Drive inventory control, PDI, and equipment readiness, guaranteeing reliability for emergency hire projects., • Manage end-to-end operational functions including production, planning, engineering, warehousing, dispatch, and procurement., • Implement continuous process improvements and SOP updates to strengthen operational performance., • Drive measurable improvements in cost control, customer satisfaction, first-time fix rates, and behavioural compliance., • Use audit observations and performance data to actively challenge, coach, and, where necessary, correct behaviours., • Serve as a key escalation point, resolving urgent operational challenges efficiently and decisively., • Participate in the on-call rota, providing rapid guidance and resource coordination during critical incidents., • Ensure high-priority projects meet SLAs, safety standards, and client expectations every time., • Promote fault reporting and incident management, ensuring all operational issues are logged, addressed, and used to drive improvements. Skills & Experience • Proven operational leadership in HVAC, plant hire, technical services, or another fast-response, high-pressure industry., • Exceptional leadership, communication, and decision-making skills under pressure., • Highly organised, solutions-focused, and performance-driven, with the ability to manage multiple priorities simultaneously., • Comfortable taking ownership beyond standard hours, including active participation in on-call support., • Demonstrated ability to drive operational excellence, process improvements, and team development on a national scale., • Ambitious leaders who are ready to make a real impact, champion safety, deliver exceptional service, and elevate operational performance. On offer is a permanent position, paying a basic salary of between £50,000 - £55,000 per annum plus car allowance, pension and healthcare. To apply for this position please click 'apply now' to forward your CV.