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Role: Multi Skilled Maintenance Engineer Location: Coventry Salary: Competitive + Pension & Healthcare This is a Coventry-based role covering energy centres, network assets and customer substations, with occasional travel to other locations. You will participate in on-call, planned outages and incident response, including occasional evening, night or weekend work under working-time and fatigue controls. The Client: My client is a prominent and forward-thinking energy infrastructure provider in the United Kingdom, specializing in the design, delivery, and long-term operation of large-scale decentralized low-carbon utility networks. The company focuses heavily on urban district heating, cooling, and power solutions, managing critical assets that supply sustainable energy to thousands of residential and commercial properties. Renowned for its engineering excellence and commitment to the green transition, the business integrates cutting-edge technologies like industrial heat pumps and waste-heat recovery systems to drive urban centres toward a zero-carbon future. The Role The Multi-Skilled Engineer is responsible for the safe operation, planned and reactive maintenance, fault diagnosis, repair and improvement of the Coventry district-energy scheme. The role supports the energy centres, steam-to-water interfaces, medium-temperature hot-water (MTHW) distribution network and customer substations, working across mechanical, electrical, controls and instrumentation systems within the postholder's assessed competence. The postholder may be mechanically or electrically biased but is expected to provide a capable first-line response across disciplines, recognise the limits of their competence and obtain specialist support when required. The role protects customer continuity, asset integrity and statutory compliance through high-quality field work, accurate CMMS records, disciplined safe systems of work and participation in the on-call rota. Responsibilities Plant operation and network support Operate and monitor the Coventry energy centres, steam heat-exchange plant, gas-fired boilers, MTHW network pumps, plate heat exchangers, pressurisation systems, water-treatment equipment, thermal storage and customer-interface substations where these fall within operational boundaries. Complete plant rounds, readings and functional checks; identify abnormal pressure, temperature, flow, water quality, noise, vibration, leakage, alarm or equipment condition and take proportionate action. Carry out approved start-up, shutdown, duty and standby changeover, setpoint adjustment and return-to-service activities in accordance with operating procedures and the postholder's competence and authorisation. Respond to loss of supply, network pressure or temperature deviation, plant trip, leak and customer-interface fault; stabilise the system, protect people and assets, and escalate promptly where full recovery is not immediately achievable. Planned and reactive maintenance Complete statutory, mandatory, planned and reactive maintenance through the approved CMMS, following the work instruction, risk controls, equipment manual and required testing standard. Inspect, service, adjust and repair pumps, valves, actuators, strainers, heat exchangers, vessels, pipework, seals, bearings, couplings, motors, MCCs, variable-speed drives, control panels, sensors and instrumentation within assessed competence. Diagnose the underlying cause of faults using drawings, P&IDs, electrical schematics, test instruments, BMS trends, alarms and maintenance history rather than repeatedly resetting or treating symptoms. Complete repairs and component replacement to a suitable engineering standard, then test, functionally prove, reinstate and monitor the asset before closing the work order or handing it back to operation. Pressure systems, steam and MTHW Operate and maintain steam and relevant MTHW or associated pressure systems that fall within the Pressure Systems Safety Regulations 2000 (PSSR), in accordance with site procedures, defined safe operating limits and the applicable Written Scheme of Examination. Understand the system boundaries, hazards and stored-energy risks before work begins; prepare plant for inspection or repair through authorised isolation, lock-off, cooling, depressurisation, draining, venting and proving of a safe condition. Monitor the condition and correct operation of pressure, temperature and level instrumentation, protective devices, relief arrangements and interlocks; never defeat, bypass or adjust safety devices without the required written authority and change control. Treat steam release, water hammer, overpressure, loss of containment, corrosion, abnormal vibration or a defective protective device as a safety-critical condition; make safe within competence and escalate immediately. Safe systems and technical appointments Plan and carry out work under the clients safe systems, including approved RAMS, permits, isolations, lock-out/tag-out, test-before-touch, confined-space, work-at-height, lifting, COSHH, hot-work and task-specific controls as applicable. Exercise stop-work authority where conditions, competence, documentation or controls are inadequate, and place plant in a safe condition before seeking further instruction. Undertake electrical isolation, mechanical isolation, steam or pressure-system duties, gas work or other controlled activities only where trained, assessed and appointed for that specific scope. Controls, BMS, instrumentation and metering Provide first-line fault finding on BMS/SCADA, field sensors, actuators, control panels, communications, meters, MCCs and variable-speed drives, confirming that the physical plant condition agrees with the displayed graphics and alarms. Use point-to-point checks, trend data and functional testing to identify failed sensors, poor control response, recurring alarms, sequencing issues or communications faults and escalate software or specialist controls work when required. Support optimisation of plant sequencing, pump operation, network differential pressure, customer return temperature and system delta-T without compromising safety, service conditions or approved control philosophy. Protect approved settings, software backups and cyber-security arrangements. Do not make unapproved logic, setpoint-range, alarm, interlock or graphics changes; use the formal management-of-change process. Contractors, work quality and asset information Support and, when delegated, supervise specialist contractors by checking site induction, competence, RAMS, permits, isolations, work boundaries and reinstatement requirements before work starts. Monitor workmanship and progress, challenge unsafe or poor-quality work, witness testing where competent to do so, and ensure defects, waste, temporary arrangements and documentation are resolved before close-out. Support commissioning, snagging and operational handover of repaired, modified or new assets, ensuring drawings, O&M information, settings, training, spares and maintenance requirements are complete before acceptance. Person Specification Core technical capability A strong primary mechanical or electrical maintenance bias, together with practical cross-discipline knowledge sufficient to provide safe first-line diagnosis and support across an operational energy centre and heat network. Ability to read and use P&IDs, mechanical drawings, electrical schematics, control narratives, equipment manuals and safe operating procedures to plan work and diagnose faults. Working knowledge of boilers, heat exchanges, MTHW/LTHW networks, pumps, valves, pressurisation, water treatment, motors, drives, controls, BMS/SCADA, instrumentation and heat-metered customer interfaces. Competence with CMMS and digital reporting tools, and the ability to produce accurate maintenance records, defect descriptions, test evidence and shift handovers. Qualifications and experience - Essential Recognised Level 3 apprenticeship, NVQ, BTEC or equivalent in mechanical or electrical engineering, or demonstrably equivalent industrial maintenance experience. Relevant hands-on maintenance and fault-finding experience in energy, utilities, process, industrial, healthcare, campus, facilities or other critical infrastructure. Evidence of working safely across discipline boundaries, recognising competence limits and using specialist support appropriately, together with practical CMMS experience. Full UK driving licence and ability to join the Coventry on-call rota and attend site outside normal hours when required

Field Service Forklift Engineer - Coventry - £35,000 – £40,000 Basic DOE + Overtime & Benefits An established and UK leading Logistics supplier are recruiting for an experienced Field Service Forklift Engineer to cover their customer sites closely located in Coventry. This is a hands on Engineer role suited to someone with experience in forklift mechanics, car mechanics or machine fixing you will be responsible for carrying out servicing, maintenance and breakdown repairs on a wide range of forklift trucks and materials handling equipment. The company offers strong job security, realistic workloads and a supportive engineering environment. Forklift Engineer Key Responsibilities Planned servicing, maintenance and breakdown repairs on forklift trucks in a large distribution centre Fault finding and diagnostics on diesel, LPG and electric equipment Working with hydraulic, pneumatic and electrical systems Completing typically 3–6 jobs per day, depending on complexity Maintaining accurate service and repair records Providing a professional, customer-focused service on site Managing workload efficiently across assigned customer sites About You as a Forklift Engineer: Time served forklift / plant / materials handling engineer Strong fault-finding and diagnostic engineer experience Good knowledge of hydraulics, electrics and control systems Experience working on counterbalance, reach trucks and other MHE ideal Full UK driving licence (Van provided for company use only) Well organised, reliable and professional Hands on, practical approach to problem solving Forklift Engineer Competitive Salary & Benefits £35,000 – £40,000 basic salary DOE Paid overtime & call out payments Plus Seasonal Bonuses £££ Company van (business use between sites) Mobile phone & PDA Enhanced 25 days holiday + bank holidays Pension scheme & Death in Service Long service awards Why Join Our Team ? Monday to Friday schedule 08:30 – 5pm with potential flexibility on hours Stable employer with long serving engineers, competitive salary and well rewarded with regular bonus and rewards. Supportive management and realistic workloads Strong continuity of work Engineers are trained, trusted and well supported If you’re ready to bring your expertise to a high performing business where quality and precision drive every decision apply today to Elle Louise Tucker. I would be keen to speak to anyone with the right experience regionally as I have further vacancies incoming throughout the UK please apply direct. Please note that due to the high level of applicants we are not able to respond to unsuccessful candidates, and if you have not been contacted within seven days please assume you have not been selected on this occasion. Zoom Recruitment Services Ltd is a specialist employment agency supplying permanent, temporary and contract staff within the Logistics, Manufacturing and Engineering sectors. We are also accredited members of the Recruitment and Employment Confederation (REC) and follow professional and ethical working procedures

Our client is currently seeking an experienced Building Surveyor (Subsidence) home based / Covering Northern England. You will mainly deal with properties affected by subsidence. The Role Deliver professional subsidence and building surveying services for domestic and commercial insurance claims Attend site to carry out technical assessments and the investigation of claims Take full ownership of your workload, managing your own portfolio efficiently to meet business goals and service level agreements. Visit damaged properties across your region to assess structural issues, diagnose causes, and determine the technical and insurance requirements needed to reinstate buildings. Work closely with policyholders, insurers, loss adjusters, local authorities, contractors, and other stakeholders to drive claims to a fair and timely resolution. Maintain accurate, detailed records within our claims management system to ensure transparency and continuity. Collaborate with colleagues across the UK, supporting other regions when needed and contributing to a culture of shared expertise. Uphold company policies and champion our commitment to treating customers fairly in every interaction Skills / Qualifications Prior subsidence / Loss Adjusting experience Ideally you will be MRICS, MCIOB, C.BuildE qualified Strong communication skills, both written and verbal Excellent customer service, organizational & communication skills Interested applicants should apply online or forward their CVs to Dave Clements at Exchange Street Claims (phone number removed), (url removed), Job Ref: DC1049. For all other vacancies, take a look at our website - (url removed)

Senior Care Coordinator - Domiciliary Care Location: Coventry Salary: £28,000-£32,000 per annum Full-time, Permanent An exciting opportunity has arisen for an experienced Care Coordinator to join a domiciliary care service in Coventry. This role would suit an organised and proactive individual with experience coordinating home care services, managing rotas and supporting care teams to ensure clients receive safe, reliable and person-centred care. You will play a key role in the day-to-day running of the service, ensuring care packages are effectively coordinated, staffing levels are maintained and high standards of care are delivered. Key Responsibilities Coordinate daily domiciliary care schedules, ensuring visits are covered and delivered on time. Prepare and maintain staff rotas, managing changes, sickness and emergency cover. Match care workers to clients based on needs, availability and continuity of care. Liaise with clients, families and care staff to ensure a smooth delivery of services. Respond to queries, concerns and changes in clients' care requirements. Support the recruitment, onboarding and allocation of care workers. Monitor care delivery and address missed calls or staffing issues promptly. Maintain accurate records, care documentation and computerised systems. Support care assessments, care plan reviews and risk assessments where required. Ensure compliance with company policies, safeguarding procedures and relevant regulations. Build positive working relationships with healthcare professionals and other stakeholders. Support the Registered Manager with audits, quality assurance and general branch administration. Help identify opportunities to improve service delivery and client satisfaction. Participate in on-call duties where required. About You We're looking for someone who is: Experienced in a Care Coordinator role within domiciliary care. Highly organised, with strong planning and time-management skills. Confident managing rotas and responding to last-minute changes. An excellent communicator who can build relationships with clients, families and care teams. Calm under pressure and able to prioritise competing demands. Proactive, reliable and solutions-focused. Knowledgeable about person-centred care, safeguarding and care sector compliance. Comfortable using computerised care management and scheduling systems. Essential Experience Previous experience coordinating care within a domiciliary or home care setting. Experience producing staff rotas and managing care cover. Understanding of care plans, safeguarding and quality standards. Strong administration, communication and problem-solving skills. Ability to work effectively as part of a busy care team. What's on Offer? £28,000-£32,000 salary, depending on experience. Full-time, permanent position. Opportunity to join an established care team. Supportive management and working environment. Ongoing training and professional development. Opportunity to progress within the health and social care sector. If you're an experienced Care Coordinator looking for your next opportunity in Coventry, we'd love to hear from you. Premier Recruitment Solutions acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. We are an equal opportunities employer, and all applications will be assessed solely on merit. INDHEAL

Role: District Plant Engineer – Multi Skilled Location: Coventry Salary: Competitive + Pension & Healthcare This is a Coventry-based role covering energy centres, network assets and customer substations, with occasional travel to other locations. You will participate in on-call, planned outages and incident response, including occasional evening, night or weekend work under working-time and fatigue controls. The Client: My client is a prominent and forward-thinking energy infrastructure provider in the United Kingdom, specializing in the design, delivery, and long-term operation of large-scale decentralized low-carbon utility networks. The company focuses heavily on urban district heating, cooling, and power solutions, managing critical assets that supply sustainable energy to thousands of residential and commercial properties. Renowned for its engineering excellence and commitment to the green transition, the business integrates cutting-edge technologies like industrial heat pumps and waste-heat recovery systems to drive urban centres toward a zero-carbon future. The Role The Multi-Skilled Engineer is responsible for the safe operation, planned and reactive maintenance, fault diagnosis, repair and improvement of the Coventry district-energy scheme. The role supports the energy centres, steam-to-water interfaces, medium-temperature hot-water (MTHW) distribution network and customer substations, working across mechanical, electrical, controls and instrumentation systems within the postholder's assessed competence. The postholder may be mechanically or electrically biased but is expected to provide a capable first-line response across disciplines, recognise the limits of their competence and obtain specialist support when required. The role protects customer continuity, asset integrity and statutory compliance through high-quality field work, accurate CMMS records, disciplined safe systems of work and participation in the on-call rota. Responsibilities Plant operation and network support Operate and monitor the Coventry energy centres, steam heat-exchange plant, gas-fired boilers, MTHW network pumps, plate heat exchangers, pressurisation systems, water-treatment equipment, thermal storage and customer-interface substations where these fall within operational boundaries. Complete plant rounds, readings and functional checks; identify abnormal pressure, temperature, flow, water quality, noise, vibration, leakage, alarm or equipment condition and take proportionate action. Carry out approved start-up, shutdown, duty and standby changeover, setpoint adjustment and return-to-service activities in accordance with operating procedures and the postholder's competence and authorisation. Respond to loss of supply, network pressure or temperature deviation, plant trip, leak and customer-interface fault; stabilise the system, protect people and assets, and escalate promptly where full recovery is not immediately achievable. Planned and reactive maintenance Complete statutory, mandatory, planned and reactive maintenance through the approved CMMS, following the work instruction, risk controls, equipment manual and required testing standard. Inspect, service, adjust and repair pumps, valves, actuators, strainers, heat exchangers, vessels, pipework, seals, bearings, couplings, motors, MCCs, variable-speed drives, control panels, sensors and instrumentation within assessed competence. Diagnose the underlying cause of faults using drawings, P&IDs, electrical schematics, test instruments, BMS trends, alarms and maintenance history rather than repeatedly resetting or treating symptoms. Complete repairs and component replacement to a suitable engineering standard, then test, functionally prove, reinstate and monitor the asset before closing the work order or handing it back to operation. Pressure systems, steam and MTHW Operate and maintain steam and relevant MTHW or associated pressure systems that fall within the Pressure Systems Safety Regulations 2000 (PSSR), in accordance with site procedures, defined safe operating limits and the applicable Written Scheme of Examination. Understand the system boundaries, hazards and stored-energy risks before work begins; prepare plant for inspection or repair through authorised isolation, lock-off, cooling, depressurisation, draining, venting and proving of a safe condition. Monitor the condition and correct operation of pressure, temperature and level instrumentation, protective devices, relief arrangements and interlocks; never defeat, bypass or adjust safety devices without the required written authority and change control. Treat steam release, water hammer, overpressure, loss of containment, corrosion, abnormal vibration or a defective protective device as a safety-critical condition; make safe within competence and escalate immediately. Safe systems and technical appointments Plan and carry out work under the clients safe systems, including approved RAMS, permits, isolations, lock-out/tag-out, test-before-touch, confined-space, work-at-height, lifting, COSHH, hot-work and task-specific controls as applicable. Exercise stop-work authority where conditions, competence, documentation or controls are inadequate, and place plant in a safe condition before seeking further instruction. Undertake electrical isolation, mechanical isolation, steam or pressure-system duties, gas work or other controlled activities only where trained, assessed and appointed for that specific scope. Controls, BMS, instrumentation and metering Provide first-line fault finding on BMS/SCADA, field sensors, actuators, control panels, communications, meters, MCCs and variable-speed drives, confirming that the physical plant condition agrees with the displayed graphics and alarms. Use point-to-point checks, trend data and functional testing to identify failed sensors, poor control response, recurring alarms, sequencing issues or communications faults and escalate software or specialist controls work when required. Support optimisation of plant sequencing, pump operation, network differential pressure, customer return temperature and system delta-T without compromising safety, service conditions or approved control philosophy. Protect approved settings, software backups and cyber-security arrangements. Do not make unapproved logic, setpoint-range, alarm, interlock or graphics changes; use the formal management-of-change process. Contractors, work quality and asset information Support and, when delegated, supervise specialist contractors by checking site induction, competence, RAMS, permits, isolations, work boundaries and reinstatement requirements before work starts. Monitor workmanship and progress, challenge unsafe or poor-quality work, witness testing where competent to do so, and ensure defects, waste, temporary arrangements and documentation are resolved before close-out. Support commissioning, snagging and operational handover of repaired, modified or new assets, ensuring drawings, O&M information, settings, training, spares and maintenance requirements are complete before acceptance. Person Specification Core technical capability A strong primary mechanical or electrical maintenance bias, together with practical cross-discipline knowledge sufficient to provide safe first-line diagnosis and support across an operational energy centre and heat network. Ability to read and use P&IDs, mechanical drawings, electrical schematics, control narratives, equipment manuals and safe operating procedures to plan work and diagnose faults. Working knowledge of boilers, heat exchanges, MTHW/LTHW networks, pumps, valves, pressurisation, water treatment, motors, drives, controls, BMS/SCADA, instrumentation and heat-metered customer interfaces. Competence with CMMS and digital reporting tools, and the ability to produce accurate maintenance records, defect descriptions, test evidence and shift handovers. Qualifications and experience - Essential Recognised Level 3 apprenticeship, NVQ, BTEC or equivalent in mechanical or electrical engineering, or demonstrably equivalent industrial maintenance experience. Relevant hands-on maintenance and fault-finding experience in energy, utilities, process, industrial, healthcare, campus, facilities or other critical infrastructure. Evidence of working safely across discipline boundaries, recognising competence limits and using specialist support appropriately, together with practical CMMS experience. Full UK driving licence and ability to join the Coventry on-call rota and attend site outside normal hours when required

Service Desk Manager Job Purpose The Service Desk Manager is responsible for the effective day-to-day operation of the university’s Estates and Facilities Service Desk, ensuring maintenance requests, job tickets and service reports are accurately recorded, prioritised, allocated and monitored through to completion. The role manages the Service Desk team and coordinates reactive, routine and urgent maintenance requests across multiple in-house maintenance teams and external service providers. It also supports maintenance scheduling, reviews overnight and out-of-hours reports, monitors service performance and provides management information and dashboards to support operational decision-making and continuous improvement, minimising disruption to teaching, research, campus operations and the student experience. Key Responsibilities 1. Service Desk Management and Team Leadership Manage the daily operation of the Service Desk, ensuring an efficient, responsive and customer-focused service. Lead, supervise and support the Service Desk team, allocating workloads, monitoring performance and supporting staff development. Establish consistent processes for receiving, recording, categorising, prioritising and allocating maintenance requests. Promote accountability, teamwork, continuous improvement and high standards of customer service. 2. Job Ticket Management and Allocation Oversee incoming maintenance requests, job tickets and service reports, ensuring accurate recording, categorisation and prioritisation. Allocate jobs to appropriate maintenance teams, trades, specialist contractors or service providers. Differentiate between routine, normal, reactive and urgent jobs, applying appropriate response and escalation procedures. Ensure tickets contain sufficient information and job records are accurately updated through to completion. Monitor outstanding and in-progress jobs, identifying backlogs, delays and service delivery issues. Liaise with maintenance managers and supervisors to confirm job ownership, progress and completion, escalating unresolved, overdue or high-priority jobs where necessary. 3. Reactive and Urgent Maintenance Coordination Coordinate the prioritisation and allocation of reactive maintenance requests according to urgency, risk and operational impact. Ensure urgent and emergency reports are identified promptly and escalated in accordance with university procedures. Liaise with maintenance teams, security, health and safety personnel and other stakeholders where incidents affect safety, campus operations or business continuity. Monitor urgent jobs through to resolution and ensure stakeholders receive appropriate updates. Support compliance with service-level agreements (SLAs), response times and attendance targets. Identify recurring issues, service blockers and trends in reactive maintenance demand, recommending improvements where appropriate. 4. Maintenance Team Scheduling and Resource Coordination Support maintenance supervisors and managers in preparing, coordinating and maintaining team schedules and work plans. Assist with work allocation based on priority, available resources, staff capacity, specialist skills and operational requirements. Monitor workloads to balance planned activities with reactive demand. Coordinate schedule changes arising from urgent jobs, staff availability, access restrictions and changing campus priorities. Identify resource constraints, scheduling conflicts and potential delays. Support effective shift and team handovers, ensuring outstanding work and priority issues are communicated clearly. 5. Overnight and Out-of-Hours Reporting Review overnight and out-of-hours reports at the start of each working day, identifying incidents, urgent issues and outstanding actions. Ensure incidents and jobs are accurately recorded, allocated and followed up. Identify unresolved issues, repeat incidents and risks requiring escalation. Facilitate effective handovers between out-of-hours services, the Service Desk and daytime operational teams. Monitor out-of-hours callouts, urgent requests and repeat faults to identify service improvement opportunities. Ensure significant incidents are reported to relevant stakeholders in accordance with university procedures. 6. Management Information, Dashboards and Performance Reporting Produce, maintain and distribute service desk dashboards and management reports for maintenance teams, supervisors and senior management. Report on job volumes, priorities, outstanding work, response times, completion rates and SLA performance. Monitor reactive maintenance trends, urgent requests, overdue jobs and workload distribution. Ensure reporting data is accurate, consistent and meaningful, investigating discrepancies where necessary. Prepare performance information for operational reviews, highlighting key issues and improvement opportunities. 7. Customer Service and Stakeholder Communication Ensure a professional, responsive and customer-focused service for university staff, students and other stakeholders. Facilitate effective communication between service users, maintenance teams and university departments. Provide appropriate updates on job progress, delays and resolutions. Manage escalated queries and complaints relating to job allocation, response times and service delivery. Work collaboratively with Estates and Facilities colleagues and other departments to support campus operations. Consider the specific requirements of teaching spaces, laboratories, student accommodation, offices and specialist facilities when coordinating maintenance. 8. Systems, Compliance and Continuous Improvement Ensure effective use of the university’s Computer-Aided Facilities Management (CAFM) or other service management systems. Maintain accurate records in accordance with university procedures and information management requirements. Review service desk processes and recommend improvements to efficiency, accuracy and consistency. Develop and maintain standard operating procedures, escalation processes and service desk guidance. Work with operational managers to improve job categorisation, priority definitions, reporting quality and workflows. Ensure safety-critical issues are escalated appropriately and maintain awareness of relevant health and safety requirements. Support service improvements, system changes and the introduction of new ways of working

About the role. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement of Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads on complex incident resolution, service performance, process optimisation, and the transition of new systems into Identity Operations. By maintaining high-quality identity services and robust access controls, the Senior Identity Analyst strengthens the organisation's security posture and supports a high-performing, user-focused digital environment. This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings. Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process. • Lead and coordinate technical change requests relating to operational services, ensuring service continuity, quality, and adherence to lifecycle processes., • Maintain and improve technical and operational processes, documentation, and knowledge articles to ensure alignment with policies, standards, and business requirements., • Develop, maintain, and analyse identity service metrics and dashboards; provide regular reporting to demonstrate compliance, performance, and service health., • Implement, enforce, and monitor identity and access policies, standards, and security controls to ensure compliance with organisational expectations and regulatory requirements., • Manage and resolve complex incidents, escalations, and service enquiries, providing technical expertise and guidance to colleagues., • Lead the technical onboarding and transition of systems into Identity Governance, Assurance, and Privileged Access Management frameworks, ensuring secure, controlled, and monitored access to systems and assets. About you. • Demonstrable experience managing or supporting security technology or IAM technologies., • Experience overseeing the operation, maintenance, and improvement of live technology services., • Experience providing first- and second-line support for operational services, and use of tools such as ServiceNow., • Competent in the use of applications and data extraction tools; strong working knowledge of Microsoft Office., • Excellent communication skills with the ability to build strong working relationships with stakeholders across all levels., • Understanding of change management processes and best practices. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership. The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability. External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy. We are committed to creating a diverse environment and welcome applicants from all backgrounds. JBRP1_UKTJ

The Opportunity: The Process Safety Manager - Europe serves as the regional subject matter expert and leader for process safety, major accident prevention, and hazardous materials risk management across European operations. This position is responsible for developing, implementing, and continuously improving process safety programs that protect employees, contractors, communities, company assets, and the environment while ensuring compliance with applicable European, local country, and company requirements. The role provides technical leadership and governance for process safety management (PSM), risk assessment, management of change (MOC), major hazard prevention programs, fire and explosion prevention, hazardous materials management, emergency preparedness, and process safety performance improvement initiatives. The Process Safety Manager partners closely with Operations, Engineering, Maintenance, Quality, Supply Chain, Regulatory Affairs, and site leadership teams to identify, assess, and mitigate process safety risks. As a key member of the global EHS organization, the Process Safety Manager ensures alignment with corporate process safety standards while supporting country-specific regulatory obligations including Seveso III Directive requirements and other European major accident prevention regulations. The position requires approximately 35% travel to support audits, risk assessments, incident investigations, project reviews, emergency preparedness exercises, and facility engagement activities across Europe. MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance) Process Safety Leadership & Governance • Provide strategic leadership for process safety management programs across European operations., • Develop and implement regional process safety strategies aligned with corporate standards and business objectives., • Establish and maintain process safety governance systems, expectations, and performance metrics., • Promote a strong process safety culture through leadership engagement, employee involvement, and continuous improvement. Regulatory Compliance & Major Accident Prevention • Ensure compliance with applicable European, national, and local process safety and hazardous materials regulations., • Provide technical expertise regarding Seveso III requirements and other major accident prevention regulations., • Support facility compliance programs related to hazardous substances, fire protection, explosion prevention, and emergency planning., • Interface with regulatory agencies and support inspections, audits, permitting activities, and regulatory submissions. Process Hazard Analysis & Risk Management • Lead and facilitate Process Hazard Analyses (PHA) utilizing methodologies such as HAZOP, What-If, FMEA, Layer of Protection Analysis (LOPA), and other recognized risk assessment techniques., • Ensure timely completion and revalidation of hazard assessments., • Develop risk reduction recommendations and monitor implementation of corrective actions., • Evaluate process safety risks associated with existing and new operations. Management of Change (MOC) • Lead and oversee Management of Change processes for equipment, technology, process, organizational, and procedural changes., • Evaluate proposed modifications for process safety risks and compliance impacts., • Ensure appropriate technical review, approval, and documentation of changes., • Verify implementation of risk mitigation actions before startup. Engineering & Capital Project Support • Provide process safety oversight for capital projects, facility expansions, equipment upgrades, and new process introductions., • Participate in design reviews, hazard evaluations, pre-startup safety reviews, and commissioning activities., • Ensure process safety requirements are incorporated into project design and execution., • Support safe integration of new technologies and operational processes. Incident Investigation & Organizational Learning • Lead investigations of significant process safety incidents, near misses, fires, explosions, chemical releases, and high-potential events., • Apply structured root cause analysis methodologies to identify systemic causes., • Develop corrective and preventive actions and monitor effectiveness., • Share lessons learned across sites to strengthen organizational learning and risk reduction. Fire, Explosion & Hazardous Materials Risk Management • Oversee programs related to combustible dusts, flammable liquids, reactive chemicals, compressed gases, and hazardous materials storage., • Evaluate facility safeguards related to fire prevention, explosion protection, loss prevention, and emergency response., • Support process safety requirements related to chemical handling, storage, segregation, and transportation. Audit, Assurance & Continuous Improvement • Develop and execute process safety audit programs for European facilities., • Conduct site assessments to verify compliance with corporate and regulatory requirements., • Track audit findings and facilitate closure of corrective actions., • Benchmark industry best practices and recommend opportunities for performance improvement. Mechanical Integrity & Operational Excellence • Support development and oversight of mechanical integrity programs for critical process equipment., • Collaborate with Maintenance and Engineering teams to improve asset reliability and risk management., • Review inspection, testing, preventive maintenance, and integrity management practices., • Monitor performance indicators to identify emerging risks and opportunities. Training & Workforce Development • Develop and deliver process safety training programs for employees, contractors, engineers, supervisors, and site leaders., • Coach facility teams on process safety principles, risk assessment methodologies, and regulatory requirements., • Serve as a technical resource for process safety-related questions and problem solving. Emergency Preparedness & Business Continuity • Support emergency response planning and major incident preparedness activities., • Participate in emergency drills, exercises, and crisis management initiatives., • Evaluate emergency response capabilities related to hazardous material incidents and process upsets., • Assist facilities in strengthening resilience and business continuity planning. QUALIFICATIONS (Education/Training, Experience and/or Certifications) Education / Training Required • Bachelor's degree in Chemical Engineering, Mechanical Engineering, Environmental Engineering, Process Engineering, Occupational Safety, or a related technical discipline. Preferred • Master's degree in Engineering, Process Safety, Risk Management, Safety Management, or a related field. Experience Required • Minimum 8-10 years of progressive experience in process safety, EHS, engineering, manufacturing, chemical processing, pharmaceuticals, specialty materials, energy, or industrial operations., • Demonstrated experience developing, implementing, and managing Process Safety Management programs., • Experience facilitating Process Hazard Analyses and risk assessments., • Experience leading incident investigations and Management of Change programs., • Proven success working with cross-functional operational and engineering teams across multiple locations. Preferred • Experience supporting European manufacturing operations., • Experience with Seveso-regulated facilities or major accident hazard programs., • Experience supporting capital projects, facility expansions, and new process introductions., • Experience working within multinational organizations. Certifications Preferred • Certified Process Safety Professional (CCPSC), • Certified Safety Professional (CSP), • Chartered Engineer (CEng) or equivalent engineering registration, • NEBOSH Diploma or equivalent professional safety qualification, • Functional Safety or Risk Management certification, • OSHA 30-Hour General Industry Certification, • Six Sigma Green Belt or Black Belt certification KNOWLEDGE, SKILLS AND ABILITIES (Those necessary to perform the job competently) • Extensive knowledge of process safety principles, risk management systems, and major accident prevention programs., • Strong understanding of Seveso III Directive requirements and European process safety regulations., • Knowledge of OSHA PSM, EPA RMP, CCPS Risk-Based Process Safety principles, NFPA standards, and related industry frameworks., • Expertise in hazard identification and risk assessment methodologies including HAZOP, LOPA, FMEA, Bow-Tie Analysis, and What-If reviews., • Strong knowledge of Management of Change, Mechanical Integrity, Incident Investigation, and Emergency Response systems., • Ability to evaluate fire, explosion, chemical release, and process upset hazards., • Strong analytical, investigative, and problem-solving skills., • Excellent written, verbal, and presentation skills., • Ability to effectively influence leaders and stakeholders without direct authority., • Strong project management and organizational skills., • Ability to manage multiple priorities across geographically dispersed operations., • Skilled in technical report writing, performance metrics development, and audit management., • Proficient in Microsoft Office Suite and EHS management systems., • Ability to interpret complex technical and regulatory requirements and translate them into practical operational solutions., • Strong business acumen and decision-making capability in high-risk operational environments. ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions) • Environmental Working Conditions & Physical Effort, • Position is primarily remote/home-office based with regular travel to manufacturing, distribution, laboratory, warehouse, and processing facilities throughout Europe., • Approximately 35% travel is required, including domestic and international travel, overnight stays, and occasional short-notice site visits., • Exposure to manufacturing and industrial environments involving chemicals, hazardous materials, machinery, elevated work platforms, confined spaces, construction activities, and process equipment., • Must be able to wear required personal protective equipment (PPE), including safety glasses, hard hats, hearing protection, safety footwear, and respiratory protection where required., • Frequent walking through industrial facilities, climbing stairs and ladders, and conducting field inspections., • Ability to lift and carry up to 25 pounds occasionally., • Ability to sit, stand, walk, bend, reach, and work on a computer for extended periods., • Must be capable of responding to emergency situations, participating in audits and investigations, and accessing operational areas as needed., • Ability to travel internationally and maintain flexibility to support business needs across multiple countries and time zones. #LI-REMOTE Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Privacy Policy: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please click here for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation. JBRP1_UKTJ

Location: Coventry (Hybrid Working Available) Salary: £55,000 - £65,000 Job Type: Full-time, Permanent Hands-on IT Infrastructure Manager to lead the strategy, design, delivery, and operational management of our IT infrastructure estate. This is a key leadership role responsible for ensuring infrastructure services are secure, resilient, high-performing, and aligned with business objectives. Based in Coventry, you will oversee the end-to-end management of network, server, storage, virtualisation, cloud, hybrid, and workplace technologies while leading a skilled infrastructure team and managing critical supplier relationships. This is an exciting opportunity for a proven infrastructure leader who can balance strategic planning with operational excellence and drive continual improvement across a complex and business-critical technology environment. • Define and own the infrastructure strategy, roadmap, standards, and operating model., • Lead and develop the Infrastructure Team, setting clear objectives and performance expectations., • Ensure the infrastructure function has the skills, resources, and operational coverage required to support business needs., • Drive service improvement, standardisation, automation, and operational efficiencies., • Take overall accountability for infrastructure availability, performance, capacity, resilience, and lifecycle management., • Oversee the operation of enterprise networks including LAN, WAN, Wi-Fi, SD-WAN, firewalls, and connectivity services., • Maintain proactive monitoring and alerting capabilities to identify and address risks before service impact occurs., • Ensure infrastructure documentation, architecture diagrams, configurations, procedures, and knowledge articles remain accurate and current., • Lead the governance, optimisation, and operational management of cloud and hybrid environments., • Drive cloud adoption and infrastructure modernisation programmes where appropriate., • Evaluate business requirements and develop practical migration strategies while balancing security, resilience, and cost considerations., • Ensure cloud services are effectively monitored, secured, and managed., • Own infrastructure risks, technical debt, vulnerabilities, and remediation plans., • Ensure patch management, access controls, security hardening, endpoint protection, and vulnerability management activities are completed within agreed timescales., • Maintain disaster recovery and business continuity capabilities, ensuring regular testing and evidence of recovery readiness., • Support compliance with ISO standards, Cyber Essentials requirements, and internal governance controls., • Lead the response to major infrastructure incidents and ensure effective communication throughout resolution., • Ensure incidents, changes, service requests, and problems are managed in accordance with ITIL best practices., • Direct infrastructure projects from design through implementation, testing, acceptance, and operational handover., • Provide regular reporting on service performance, risks, capacity, and improvement initiatives to senior stakeholders., • Manage infrastructure budgets, forecasting, licensing, contracts, and technology assets., • Build strong relationships with vendors and service partners, ensuring value for money and high-quality service delivery., • Support procurement activities and technology investment decisions., • Extensive experience leading Infrastructure Operations and Engineering teams., • Strong background managing enterprise infrastructure services, including networks, servers, storage, virtualisation, cloud, and end-user technologies., • Experience managing operational performance, budgets, suppliers, risks, and service delivery., • Strong knowledge of:, • Cisco Routing & Switching, • Fortinet Firewalls, • HP Servers & Storage, • VMware & Microsoft Hyper-V, • Microsoft Azure, • Veeam Backup & Recovery, • Infrastructure Monitoring Platforms, • Disaster Recovery and Business Continuity Solutions, • Experience managing public cloud and hybrid infrastructure environments., • Strong understanding of ITIL‑based service management., • Proven experience delivering infrastructure change and transformation projects., • Knowledge of infrastructure security, vulnerability management, audit controls, and compliance frameworks., • Excellent stakeholder management and communication skills. We're looking for someone who is: • A visible and accountable leader who takes ownership and delivers results., • Confident managing people, setting standards, and developing capability., • Calm and decisive when managing major incidents and operational challenges., • Able to communicate complex technical concepts in clear business language., • Commercially aware and focused on delivering measurable value., • Collaborative, approachable, and effective at building strong working relationships., • Organised, structured, and comfortable balancing strategic and operational priorities., • Passionate about continual learning, innovation, automation, and service improvement. You will help ensure adherence to: • ITIL Framework, • ISO 9001 Quality Management, • ISO 27001 Information Security, • Cyber Essentials & Cyber Essentials Plus, • ISO 14001 Environmental Management and ESG Principles We offer a comprehensive benefits package including: • Company Share Scheme, • Pension Scheme, • Private Medical Insurance, • Medicash Healthcare Cash Plan, • Financial Planning Support, • Death in Service Cover, • Permanent Total Disability Insurance, • Enhanced Maternity, Paternity and Adoption Pay, • Company Sick Pay, • Hybrid Working, • Professional Development & Training Investment, • Professional Membership Support, • Health Checks, • Wellbeing Training & Support, • Employee Assistance Programme, • Annual Flu Vaccinations, • Eyecare Support, • Generous Annual Leave Allowance #J-18808-Ljbffr

Have an account? Log in to apply.Job overviewLocationLocation:Location:Coventry-Binley Business Park, ManchesterLocation is a required fieldWorking HoursHours:Hours:35 Hours (1 FTE equivalent) Closing DateClosing Date:Advertising Salary:Salary Details:Salary Details:150,000 to 190,000 (+ 8k CA) per annum + EL level benefits package SummaryCoventry Building Society are proud to be offering a highly unique leadership opportunity for a Head of Enterprise Controls to join the organisation on a permanent basis, based out of either of our fantastic Coventry or Manchester offices. Following the acquisition of The Cooperative Bank in 2025, this is an incredibly exciting time to join one of the leading customer owned financial services businesses in UK at a pivotal moment within the organisation. This 1st Line of Defence (1LoD) operational Head of Enterprise Controls job provides strategic level first line risk and controls, operational resilience and governance across the organisation, leading the development and ongoing enhancement of a robust control environment that supports sustainable growth, strong customer outcomes and effective management of non-financial risk.Working across the organisation, the Head of Enterprise Controls will lead crucial 1st line operational teams and be responsible for strengthening risk culture, improving control effectiveness and ensuring appropriate governance frameworks are embedded and operating effectively. This enterprise/group level leadership role also supports Executive/Board Committees and senior leaders through insight, challenge and assurance, helping the organisation meet its regulatory obligations whist also delivering our long-term strategic goals & ambitions.Additionally, duties & responsibilities will cover:Leading the development and continuous improvement of enterprise-wide first line risk and control frameworks, governance and assurance activities.Managing the relevant 1st Line managers & teams in overseeing the likes of customer outcomes testing, quality assurance, critical control testing and control effectiveness reviews across key customer journeys and operations.Owning and enhancing the Group Operational Resilience, incident management, business continuity and crisis management frameworks.Monitoring and reporting on risk appetite, control performance, emerging risks, key risk indicators and assurance outcomes.Partnering with senior stakeholders to drive a strong risk-aware culture and ensure effective management of non-financial risk.Delivering high-quality insight, reporting and assurance to Executive and Board Committees, ensuring issues are identified, escalated and remediated appropriately.Please note - We operate on a team-led hybrid working approach. For this role you will be required to hold a frequent presence in both our Coventry & Manchester offices. Our benefits include:Car allowance (supplemented into your monthly income)28 days holiday a year plus bank holidays and a holiday buy/sell schemePersonal pension with greater than matched contributionsPrivate Medical InsuranceHealth ScreeningLife assurance (6 times annual salary)Annual discretionary bonus scheme You'll be an experienced controls, assurance and 1LoD risk leader with a proven track record of operating at enterprise/group level within complex regulated financial services organisations. You'll be comfortable influencing senior stakeholders, leading large teams and driving strong risk, control and customer outcomes across a diverse business landscape.For this role you'll need to have:Significant experience leading enterprise controls, first line risk, business controls, assurance, governance or operational risk functions within a large regulated banking / financial services organisation.Proven group-wide or enterprise-level leadership experience, including leading managers and specialist teams across complex organisational structures.Strong understanding of retail banking, savings, lending and broader financial services products together with non-financial risk management frameworks.Experience designing, implementing and enhancing enterprise control frameworks, assurance programmes, control testing and governance processes.Strong Executive Committee and Board-level communication capability, including influencing, challenge and strategic reporting.Experience operating successfully within highly regulated banking or financial services environments and working with regulators, audit and compliance functions.Experience in these areas would be helpful:Operational Resilience, business continuity, crisis management or incident management.Customer outcomes testing, Consumer Duty, conduct risk or quality assurance programmes.Financial Crime, supplier risk, third-party risk or control effectiveness activities.Large-scale controls transformation, governance enhancement or regulatory change programmes.In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.Flexibility and why it mattersWe understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed EmployerWe’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

At OneSchool Global UK, our campuses rely on strong, effective operational support to ensure students and staff have the environment they need to thrive. We are seeking an experienced Regional Operations Manager to lead and continuously improve a diverse portfolio of operational services across our UK network of 23 campuses and Regional Support Office. This is a broad and varied leadership role that combines operational management, governance, compliance, systems oversight and service improvement. Reporting to the Regional Director of Operations, you will play a key role in ensuring our regional operations remain efficient, compliant, resilient and focused on delivering an excellent customer experience. This is a hands-on role for someone who enjoys making things work better. You will lead operational initiatives, embed consistent processes, drive service improvements and provide expert operational support across our geographically dispersed organisation. Your remit will span a wide range of services including: • Operational strategy delivery and change implementation, • Business administration, systems and workflow management, • Business continuity and operational resilience, • Insurance administration and claims management, • Policy, process and governance frameworks, • Financial management and budget oversight, • Service performance monitoring and risk management, • Team leadership and stakeholder engagement across the organisation Working closely with campus leaders and senior stakeholders, you will use data, insight and sound judgement to identify opportunities for improvement, manage risks and ensure consistent operational standards are maintained across the region. You will be an experienced operational leader with a track record of managing complex services across multiple locations. We're looking for someone who: • Has significant experience leading operational functions within a complex or regulated environment, • Can confidently influence and collaborate with senior stakeholders, • Is equally comfortable developing strategy and delivering practical solutions, • Has strong commercial awareness, analytical capability and problem-solving skills, • Thrives on driving continuous improvement and operational excellence, • Can successfully lead change and embed new ways of working, • Enjoys balancing competing priorities while maintaining attention to detail Experience within education would be advantageous, although we also welcome applications from candidates with transferable experience gained in other regulated sectors. At OneSchool Global, we’re committed to helping our educators grow, succeed, and reach their full potential. As part of our team, you’ll benefit from: • A competitive salary, staff laptop, free breakfast and lunches and on-site free parking, • 25 days annual leave plus statutory bank holidays, • Workplace pension and Staff referral scheme for OSG UK colleagues., • Collaborate with fellow OSG educators across the UK and around the world., • High-quality, technology-empowered working environments., • Strong career advancement opportunities. OneSchool Global is one of the world’s largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self-directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 23 campuses spanning across England, Wales, Scotland and Northern Ireland. Hear what our teachers have to say: Working with us Our values: Our values OneSchool Global UK is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The postholder is responsible for safeguarding and promoting the welfare of pupils in accordance with the school's safeguarding and child protection policies and procedures. All appointments are subject to safer recruitment checks, including the appropriate criminal records and barred list checks, online searches, references, and verification of identity, right to work, qualifications, and employment history, in line with relevant UK safeguarding legislation and guidance. This post is exempt from Rehabilitation of Offenders legislation and applicants are required to disclose any convictions or cautions that are not protected under the applicable filtering rules. Any criminal record information disclosed will be considered fairly and in accordance with relevant legislation. OneSchool Global UK is an equal opportunities employer, welcoming applications from all suitably qualified candidates and fostering a culture where safeguarding is embedded at every level. All staff receive regular safeguarding training, and our policies reflect current UK legislation and statutory guidance. Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found. #J-18808-Ljbffr

UHCW is one of the largest acute Trust's in the country. With 18 Cardiology Consultants, we provide World Class innovation and research in all aspects of Cardiology. We are seeking an experienced, dynamic and enthusiastic manager, to lead the teams of Cardiac Physiologist/Clinical Scientists within the Department here at UHCW Trust and at our Community Diagnostic Hubs. The Head of Department will share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. We offer a region-leading Cardiac Imaging Service, offering the full repertoire of echocardiography. Including Complex ACHD, 3D Echocardiography, Pharmacological and Exercise Ischaemic Stress Echo, Strain Echocardiography, TOE, DSE, Transcatheter Structural Intervention and Cardio-Oncology Echocardiography. As well as providing Advanced Cardiac Imaging input to regional hospitals and a range of West Midlands MDTs. We actively support the training of new cardiac physiologists, specialist registrars, and members of the wider multidisciplinary team as well as our own staff. We hold regular MDT meetings for interesting case review or when there is ambiguity, providing further training opportunities. The department encourages and supports research, educational development and attendance and participation at local and national meetings. We anticipate future service developments which will include advanced Cardiac Physiologist led clinics and will rely upon the Head of Department to help embed these services. The Head of Department is responsible for the day-to-day management, long term planning, development and the training within the area. You will demonstrate effective clinical leadership skills and expertise in the performance of a range of investigations performed by the Cardiology Investigations Team. You will employ high standards of skills and knowledge in diagnostic testing, interpretation, reporting and treatments in order to achieve best quality patient care. You will possess a leadership responsibility for a defined team of staff, participating in Human Resource Management including sickness/absence, performance management, career development and appraisal. Reporting to the Group Manager of Cardiology and working alongside the Clinical Lead and Modern Matron for Cardiology, the successful applicant will be responsible for managing the Department of Cardiology Investigations and leading on the development of the teams, driving innovation, recruitment and developing Cardiac Physiologist led services. This is a full-time role with clinical and on-call responsibilities. • Line Management of the B8as within the DCI Team, ensuring that appraisals, physiology competencies, professional registration, mandatory Training and sickness management is up to date and managed in line with National KPIs, • Management of the DCI pay and Non-Pay Budgets, with authorisation of up to £10k on any order. Management of financial performance, • Accountable for the supervision of the procurement, management and maintenance of all clinical physiology equipment and software, • To ensure that the service is compliant with all relevant national standards and service specifications and that clinical governance reporting and assurances are provided as required., • To take the lead and manage all clinical physiology specific complaints and adverse incidents, reporting trends, themes and sharing the learning across the clinical group., • Work in other areas of clinical physiology as required, supervising, analysing, and interpreting a wide range of procedures autonomously., • To support in the delivery of service improvements and expansions as required, • To be responsible for risk management and incident reporting for the department, • Lead on the Health and Safety of the Department including Fire safety, Risk assessments, DSE assessments, CoSH, Clinical Safety Audits, • Support patient flow and maximization of capacity throughout the department as required., • Oversee the Workforce plans and implementation of service development and expansion., • Develop and Implement Cost improvement schemes or cost avoidance schemes., • Manage and deliver the operational Performance in line with National and Local KPIs and set targets Mainly 6 week diagnostic targets, DNA KPIs, Activity targets and Utilisation KPIs., • Develop and Implement standard working procedures, Standard operating Procedures and Business Continuity plans for the service. The closing date is 10 November 2026. Please be advised that this job advert will close as soon as sufficient applications have been received. Interviews for this post will take place at the end of November, subject to availability. Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP. • Educated to degree level or equivalent professional qualification, • MSc or Post BSc qualification, • ILS (adult), • Registered/qualify for registration with RCCP or HCPC, • Evidence of Continuing Professional Development, • Post Graduate Level Qualification, • Clinical teaching qualification or equivalent experience, • Post BSc level of experience as a Senior Cardiac Physiologist, • Extensive experience in a management position within a relevant healthcare organisation, • Experience of managing and delivering service redesign and change management programmes/initiatives, • Proven track record and experience of delivering against set objectives and achieving key targets, demonstrating continuous and quality improvements, • Extensive line management experience, with experience and knowledge of use of good HR practice, including a working knowledge of contract / employment law, • Experience with business planning processes including business case development and implementation, • Experience with use of Hospital reporting systems and electronic patient record systems, • Experience with formal and informal stock control and management systems, • Experience of partnership working with a range of agencies to commission and develop services, • Experience of managing a large DCI Department, • Experience of budgetary management and cost improvement programmes, • Experience with clinical audit and reporting of such, • Working knowledge of a wide range of non-invasive and invasive cardiac techniques, • Knowledge of working with interdependent companies and providers supporting the development of Cardiac Investigations, including research and development, • Knowledge of the Trust's Values, • Persuasive negotiator, being able to put together convincing well supported arguments to support change, both within therapy services and the wider health and social care community., • Able to analyse and make judgements on a wide range of general management subjects, e.g. Finance, HR, quality, environment., • Able to write and convincingly present reports to a range of audiences at all levels of the organisation, • Ability to work and interact as part of a team, • Able to work calmly under pressure, to tight deadlines, using own initiative and sound judgment, • Aptitude for learning and teaching new procedures, • Excellent interpersonal / communication skills, • Ability to process and communicate complex information, • Very good time management skills, • Able to motivate and manage staff, • Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace., • For posts with managerial responsibility only: evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values. Agenda for Change, Band 8b. £66,582 to £77,368 a year per annum. Permanent. Full-time. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check. Applications from job seekers who require current Skilled worker sponsorship are welcome. Applicants must have current UK professional registration. #J-18808-Ljbffr

Location: Coventry (Hybrid Working Available) Salary: £55,000 - £65,000 Job Type: Full-time, Permanent We are looking for an experienced and customer-focused IT Service Manager to take ownership of the performance, governance, and continual improvement of our IT services. This is a pivotal leadership role responsible for ensuring the delivery of high-quality, business-critical IT services while managing and developing the Service Desk function as the single point of contact for incidents and service requests. Working closely with senior business and technology stakeholders, you will translate business priorities into measurable service outcomes, drive service excellence, and ensure services remain secure, resilient, compliant, and cost-effective. You'll play a key role in shaping the future of IT service delivery through automation, AI adoption, continual improvement, and strong governance. • Own the end-to-end performance, governance, and continual improvement of IT services., • Develop and maintain service management strategies, operating plans, and improvement roadmaps., • Act as the senior service management lead, ensuring business priorities are translated into effective service outcomes., • Chair service reviews and governance forums, providing clear updates on performance, risks, financials, and improvement activities., • Lead and develop the Service Desk function, including Service Desk Agents and Service Analysts., • Ensure consistent processes for incident and service request intake, triage, prioritisation, routing, communication, and fulfilment., • Set clear objectives, expectations, and performance standards across the team., • Foster a customer-centric culture focused on service excellence and continuous improvement., • Take ownership of service performance, customer satisfaction, resilience, and service value., • Define, monitor, and report on KPIs, SLAs, customer experience metrics, and operational trends., • Produce insightful management reports and dashboards to support data-driven decision-making., • Identify recurring issues and opportunities to improve service quality and efficiency., • Champion the responsible use of automation and artificial intelligence within service management processes., • Drive initiatives that reduce manual effort, improve consistency, accelerate fulfilment times, and enhance customer experience., • Maintain a prioritised continual improvement portfolio focused on measurable business outcomes., • Deliver improvements across service quality, resilience, efficiency, and user satisfaction., • Lead the response to major incidents and critical service escalations.Ensure effective communication, business continuity, service restoration, and stakeholder engagement during major incidents., • Drive robust problem management practices and post-incident reviews., • Own service change governance, ensuring an appropriate balance between innovation, service stability, and risk management., • Ensure new and changed services transition smoothly into operational support., • Manage strategic supplier relationships and service performance., • Hold suppliers accountable for contractual obligations, service levels, and improvement commitments., • Support contract negotiations, renewals, procurement activities, and sourcing decisions., • Oversee service budgets, forecasts, cost optimisation initiatives, and demand management activities., • Maintain oversight of service risks, controls, operational resilience, and compliance requirements., • Ensure appropriate governance around cyber security, data protection, backup and recovery, disaster recovery, and audit obligations., • Support adherence to recognised industry standards and best practices., • Ensure service acceptance criteria, support models, ownership, documentation, monitoring, and funding are established before services go live. You will be an accomplished IT Service Management professional with a proven track record of leading business-critical services, driving service excellence, and developing high-performing service teams. • Significant experience managing a portfolio of business-critical IT services., • Proven leadership experience managing and developing Service Desk teams., • Strong experience with IT Service Management (ITSM) platforms and service improvement initiatives., • Demonstrable success delivering automation, AI-enabled service improvements, and operational efficiencies., • Extensive experience managing service performance, governance, customer experience, risk, and continual improvement programmes., • Proven ability to influence senior stakeholders and present complex service issues in a clear, business-focused manner., • Experience managing strategic suppliers, service contracts, and commercial relationships., • Strong financial management skills, including budgeting, forecasting, cost optimisation, and investment planning., • Experience leading major incident management, service recovery, and problem management activities., • Excellent understanding of:, • Incident Management, • Service Request Fulfilment, • Problem Management, • Change Enablement, • Service Level Management, • Service Design & Transition, • Continual Service Improvement, • ITIL Certification is essential., • Strong understanding of service resilience, operational controls, cyber security, data protection, business continuity, backup and recovery. We are looking for someone who is: • A visible and credible leader who inspires high standards and accountability., • Strategic in their thinking, connecting business goals with technology services and customer outcomes., • An excellent communicator who can engage effectively at all levels of the organisation., • Calm, decisive, and resilient in high-pressure situations., • Commercially aware with a strong focus on value, outcomes, and continuous improvement., • Skilled in stakeholder management, negotiation, and conflict resolution., • Analytical and data-driven, with the ability to turn complex information into clear actions and recommendations., • Customer-focused and pragmatic, balancing long-term objectives with operational priorities., • Adaptable, proactive, and committed to building a mature service management culture. You will support and promote adherence to: • ITIL Framework, • ISO 9001 Quality Management, • ISO 27001 Information Security, • Cyber Essentials & Cyber Essentials Plus, • ISO 14001 Environmental Management and ESG Principles We offer a comprehensive and competitive benefits package, including: • Competitive Salary, • Company Share Scheme, • Pension Scheme, • Private Medical Insurance, • Medicash Healthcare Cash Plan, • Financial Planning Support, • Death in Service Cover, • Permanent Total Disability Insurance, • Enhanced Maternity, Paternity and Adoption Pay, • Company Sick Pay, • Hybrid Working, • Investment in Professional Training and Development, • Professional Membership Support, • Health Checks, • Wellbeing Training and Support, • Employee Assistance Programme, • Annual Flu Vaccinations, • Eyecare Support, • Generous Annual Leave Allowance #J-18808-Ljbffr

The IT Service Manager is accountable for the end-to-end performance, governance and continual improvement of a portfolio of IT services, including management and development of the Service Desk function, its team and platform as the single front door for all incidents and service requests. Operating as the senior service management interface for the Head of IT the role translates business priorities into measurable service outcomes, establishes effective governance and ensures services remain resilient, secure, compliant and commercially sustainable. The role oversees ITIL-aligned governance across incident management, service request fulfilment, problem management, change enablement, service transition and service level management. It drives continual improvement in service management capability to deliver a consistently high-quality, measurable customer experience. • Own the Service Desk platform and the operational front door for all incidents and service requests, ensuring effective intake, triage, routing, prioritisation, communication and fulfilment through consistent processes and service standards., • Manage, lead and develop the Service Desk team, including Service Desk Agents and the Service Analyst, setting clear objectives, clarifying accountability, coaching performance and building consistent service management capability., • Accountable for end-to-end service performance, customer experience, resilience, risk and value, using KPIs, SLAs, experience measures and trend analysis to drive informed decisions and corrective action., • Analyse service data and produce accurate dashboards and regular reports covering incident and request volumes, backlogs, SLA performance, resolution times and customer satisfaction. Identify trends, recurring issues and improvement opportunities, translating findings into actionable recommendations and tracking the impact of service improvements., • Champion the effective and responsible use of automation and artificial intelligence across service management processes to reduce manual handling, accelerate incident and service request fulfilment, improve service quality and deliver a faster, more consistent customer experience., • Provide leadership during major incidents and critical service escalations, ensuring decisive ownership, effective communications, appropriate business continuity and timely restoration of service., • Ensure robust problem management and post-incident governance, holding owners to account for root cause analysis, corrective actions, risk reduction and measurable prevention of recurrence., • Own service change governance and represent service interests in change approval, balancing pace of delivery with operational risk, control, readiness and service stability., • Set service acceptance and transition standards for new and changed services, ensuring support models, ownership, security, monitoring, capacity, continuity, documentation, knowledge and funding are in place before go-live., • Maintain a prioritised continual improvement portfolio that delivers measurable gains in service quality, automation, efficiency, resilience, customer satisfaction and business value., • Manage supplier service performance and commercial outcomes, challenging underperformance, validating obligations, coordinating improvement plans and supporting contract, renewal and sourcing decisions., • Maintain oversight of service budgets, forecasts, consumption and cost drivers, identifying opportunities to improve value, control demand and optimise the total cost of service., • Own the service risk and control position, ensuring audit actions, data protection, cyber security, backup, recovery, disaster recovery and operational resilience requirements are understood, evidenced and addressed., • Chair service reviews and governance forums, presenting concise performance, financial, risk, compliance and improvement updates to senior business and IT stakeholders., • Develop trusted relationships with business leaders, acting as the senior point of accountability for service matters and converting business demand into clear service priorities and outcomes., • Own and maintain the project roadmap for service initiatives and improvements, ensuring priorities, dependencies, resources and delivery milestones are aligned with business and technology objectives., • Own the service management strategy and operating plan for assigned services, ensuring priorities, investment and improvement roadmaps align with business objectives and technology strategy., • Substantial experience managing a portfolio of business-critical IT services in a complex, multi-stakeholder and supplier-supported environment, • Demonstrable accountability for service strategy, governance, performance, customer experience, risk, financial management and continual improvement, • Experience owning and developing IT service management (ITSM) platforms, with a proven track record of evolving technology through the responsible use of automation, AI and continual service improvement to reduce manual handling, accelerate service delivery and improve customer experience, supported by measurable outcomes, • Experience managing and developing a Service Desk function, including Service Desk Agents and Service Analysts, setting direction, managing performance and building capability across direct and matrix teams, • Strong track record of influencing senior stakeholders, chairing governance forums and presenting complex service matters as clear business decisions, risks and outcomes, • Experience managing strategic suppliers and supplier governance, service contracts, performance obligations, improvement plans and commercial negotiations to optimise service value, • Experience overseeing service budgets, forecasts, cost optimisation, demand management and investment cases, • Proven leadership of major incidents, high-impact escalations, problem management and service recovery in pressured environments, • Strong practical knowledge of ITIL-aligned governance across incident management, service request fulfilment, problem management, change enablement, service level management, service design and transition, and continual improvement, • ITIL certification is essential, • Ability to define service measures and translate operational, financial and customer data into insight, priorities and evidence-based decisions, • Supporting technical and control knowledge covering monitoring, asset and software management, lifecycle planning, backup and recovery, disaster recovery, continuity planning, operational and service resilience, cyber security, data protection and governance controls, • Visible and credible leader who sets clear direction, creates accountability and develops high-performing teams, • Strategic thinker able to connect technology services, business priorities, customer experience and commercial outcomes, • Confident and influential communicator, effective from operational teams through to executive leadership, • Decisive under pressure, with sound judgement and the ability to balance service, risk, cost and business priorities, • Commercially aware and financially literate, with a strong focus on value, outcomes and responsible use of resources, • Skilled in negotiation, constructive challenge and conflict resolution across internal teams and external suppliers, • Analytical and evidence-led, able to turn complex information into clear priorities, decisions and executive messages, • Customer-focused and pragmatic, maintaining strategic perspective while ensuring operational commitments are delivered, • Resilient, adaptable and comfortable leading through ambiguity, organisational change and competing demands, • Committed to continual improvement, professional standards and building a mature, measurable service management culture Ensure adherence to: • ITIL Framework, • Quality (ISO 9001), • Information Security (ISO 27001), • Cyber essentials & Cyber essentials +, • Environmental Management (ISO 14001 / ESG) Consistently demonstrate Axians' UK core values: • Trust, Solidarity, Responsibility, Entrepreneurial Mindset & Autonomy, • Salary is based on experience and location., • Benefits include:, • Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health checks, Wellbeing training and support, Employee Assistance Program, Flu jabs, Eyecare and of course paid holiday. Axians is a fun and growing business both in the UK and globally. We are part of a network of businesses where you can learn from and work with peers worldwide to help you achieve your ambitions. Supporting our employees and customers is at the heart of who we are. This means we can support a hybrid work environment, but we always work best in teams in person, either in our offices or on customer sites. Axians UK is a technology services partner that delivers transformative solutions to accelerate our customers' ambitions in today's ever-changing world. Whether they need tried-and-tested platforms or cutting-edge innovation, we commit to customer excellence and invest in long-term thinking. The strength of Axians' global network as part of VINCI Energies means our customers can rely on our incredible people to deploy technology that achieves critical operational outcomes, wherever you are and whatever your need. #J-18808-Ljbffr

Cadent Gas Ltd As a PAM Technical Specialist at Cadent, you'll play a vital role in supporting and developing our Privileged Access Management (PAM) capability across cloud, on-premise and hybrid technology environments. Working across both Infrastructure and Operational Technology (OT) environments, you'll help ensure privileged access is secure, controlled and compliant with regulatory and security requirements. This is a highly technical specialist role where you'll provide hands-on expertise across Cadent’s CyberArk estate and evolve the function. You’ll support privileged credential management, session brokering, password rotation, access workflows, onboarding and audit controls. You’ll work with multiple teams to strengthen security controls while enabling operational teams to work effectively. From reducing standing privilege and improving visibility of privileged activity through to supporting disaster recovery, platform roadmaps and design assurance, you'll play a key role in helping Cadent deliver a secure, resilient and auditable privileged access service. This role offers the opportunity to work at the heart of Cadent’s cyber security and operational technology landscape. • Security-Critical Impact – Help protect privileged access across business-critical, operational and mission-critical systems., • CyberArk Ownership – Take ownership of key CyberArk services and capabilities across both self-hosted and cloud environments., • Technical Variety – Work across cloud, infrastructure, identity, security monitoring, ITSM and operational technology environments., • Strategic Influence – Contribute to PAM roadmaps, architectural decisions and Technology Design Authority reviews., • Security & Compliance Focus – Support regulatory requirements, audit activities and industry security frameworks., • Operational Resilience – Help deliver secure disaster recovery capabilities and strengthen the resilience of critical access services., • Degree in Computing, Cyber Security, Information Technology or equivalent experience, • Ability to provide technical guidance to operational teams, architects and project stakeholders, • Strong analytical and troubleshooting skills, • Experience supporting architecture reviews and design governance activities, • Ability to translate complex security concepts into clear business language, • ITIL Foundation certification, • CyberArk certification such as Defender, Sentry or equivalent highly desirable, • Strong hands-on experience supporting and administering CyberArk Privileged Access Management solutions, • Experience supporting privileged account onboarding, credential management, password rotation and session control, • Strong understanding of least privilege, Zero Trust, privileged access governance and segregation of duties, • Experience implementing and maintaining Role-Based Access Control (RBAC) frameworks Experience supporting technologies such as: • CyberArk Vault, • CyberArk Privileged Access Management (PAM), • CyberArk Privilege Cloud, • CyberArk Secure Infrastructure Access, • CyberArk Secure Cloud Access, • CyberArk Secure Web Sessions, • Strong understanding of Active Directory and Entra ID, • Experience integrating PAM solutions with identity providers, MFA, federation and directory services, • Knowledge of Azure, AWS and cloud administration controls, • Experience integrating PAM platforms with ITSM and SIEM solutions, • Experience supporting audits, access reviews and compliance activities, • Understanding of privileged session recording, log management and security monitoring, • Experience troubleshooting authentication, access, credential and integration issues, • Knowledge of disaster recovery, operational resilience and business continuity principles #J-18808-Ljbffr

As a PAM Technical Specialist at Cadent, you'll play a vital role in supporting and developing our Privileged Access Management (PAM) capability across cloud, on-premise and hybrid technology environments. Working across both Infrastructure and Operational Technology (OT) environments, you'll help ensure privileged access is secure, controlled and compliant with regulatory and security requirements. This is a highly technical specialist role where you'll provide hands-on expertise across Cadent's CyberArk estate and evolve the function. You'll support privileged credential management, session brokering, password rotation, access workflows, onboarding and audit controls. You'll work with multiple teams to strengthen security controls while enabling operational teams to work effectively. From reducing standing privilege and improving visibility of privileged activity through to supporting disaster recovery, platform roadmaps and design assurance, you'll play a key role in helping Cadent deliver a secure, resilient and auditable privileged access service. This role offers the opportunity to work at the heart of Cadent's cyber security and operational technology landscape. Security-Critical Impact - Help protect privileged access across business-critical, operational and mission-critical systems. CyberArk Ownership - Take ownership of key CyberArk services and capabilities across both self-hosted and cloud environments. Technical Variety - Work across cloud, infrastructure, identity, security monitoring, ITSM and operational technology environments. Strategic Influence - Contribute to PAM roadmaps, architectural decisions and Technology Design Authority reviews. Security & Compliance Focus - Support regulatory requirements, audit activities and industry security frameworks. Operational Resilience - Help deliver secure disaster recovery capabilities and strengthen the resilience of critical access services. • Degree in Computing, Cyber Security, Information Technology or equivalent experience, • Ability to provide technical guidance to operational teams, architects and project stakeholders, • Strong analytical and troubleshooting skills, • Experience supporting architecture reviews and design governance activities, • Ability to translate complex security concepts into clear business language, • ITIL Foundation certification, • CyberArk certification such as Defender, Sentry or equivalent highly desirable, • Strong hands-on experience supporting and administering CyberArk Privileged Access Management solutions, • Experience supporting privileged account onboarding, credential management, password rotation and session control, • Strong understanding of least privilege, Zero Trust, privileged access governance and segregation of duties, • Experience implementing and maintaining Role-Based Access Control (RBAC) frameworks Experience supporting technologies such as: • CyberArk Vault, • CyberArk Privileged Access Management (PAM), • CyberArk Privilege Cloud, • CyberArk Secure Infrastructure Access, • CyberArk Secure Cloud Access, • CyberArk Secure Web Sessions, • Strong understanding of Active Directory and Entra ID, • Experience integrating PAM solutions with identity providers, MFA, federation and directory services, • Knowledge of Azure, AWS and cloud administration controls, • Experience integrating PAM platforms with ITSM and SIEM solutions, • Experience supporting audits, access reviews and compliance activities, • Understanding of privileged session recording, log management and security monitoring, • Experience troubleshooting authentication, access, credential and integration issues, • Knowledge of disaster recovery, operational resilience and business continuity principles We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do. Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that's why we're committed to supporting our people to get the best out of themselves. For this role, we offer: • Annual bonus, • Pension Scheme double matched up to a total of 18% of salary, • 25 days holiday, plus statutory days, and an option to buy more, • An extra day off each year to celebrate life's special moments, • Career development with funded learning options, • Flexible working and strong ED&I commitments, • Generous family policies and flexible benefits, • Retail discounts, gym access, and more Don't meet every requirement? No problem! If you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent. We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you! As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided. Be part of something big. Help shape the future of gas for generations to come. #J-18808-Ljbffr

This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply. Overview of the job This role will be regionally based reporting directly to the Head of Programmes for their region. Responsible for implementing and managing the strategic direction and effective delivery of interventions including Accredited Programmes, Structured Interventions and Senior Attendance Centres for people on probation subject to community sentencing. Provided in accordance with the Interventions Integrity Framework, and all relevant organisational policies and HMPPS accreditation standards. They will have direct line management responsibility for a mobile and dispersed team working across the region. Summary The job holder will be responsible for allocating team resources so they are deployed effectively to ensure quality interventions are delivered, and performance targets are met within a resource allocation framework. They will work in partnership with other agencies and stakeholders to maintain the co-ordinated delivery of services ensuring all health and safety and scheduling arrangements are in place to achieve good outcomes for people on probation. • To provide effective line management and leadership to a diverse team that includes Treatment Managers, Facilitators, Partner Link Workers, Senior Attendance Centre staff and Administrators and will maintain robust procedures relating to the management of risk, • To have overall responsibility for ensuring that interventions are delivered in line with programme management manuals, performance and audit standards and that the arrangements are in place for effective management of risk, • To have strategic oversight of the effective use of resources in managing staff rotas and the development of contingency plans to ensure continuity of delivery of Interventions, • Ensuring that there is an adequate pool of fully trained Programme Facilitators who have attended all the required training appropriate to the programme they are delivering, • Lead in promoting Accredited Programmes, Structured Interventions and SAC and ensuring that the Judiciary, People on Probation, and Probation Practitioners are able to access clear and accurate information about programmes, • To have overall responsibility to ensure that quality standards are maintained and that compliance with audit standards is monitored and poor performance and complaints are effectively managed to minimise business risks, • To prepare an annual team plan and review, ensuring the effective allocation of resources and that respond to the public protection duties of the team through multi-agency arrangements and individual casework review, discussion and feedback, • To initiate or implement change and develop new services in line with effective practice principles and within the resources available, • To manage financial resources as required by the Head of Programmes and in line with HMPPS financial regulations and policies and to take a leading role to deliver the business plan and develop work with partners and key stakeholders, representing the Probation Service as appropriate The duties / responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh. • Working Together, • Developing Self and Others, • Delivering at Pace, • Managing a Quality Service, • Making Effective Decisions, • Communicating and Influencing, • Leadership, • Understanding of the key principles of programmes, • Substantial experience working in a variety of settings including offender risk assessment and management, • Understanding of the role of the Probation Service in the Criminal Justice System and in a multi-disciplinary setting, • Evidence of ability to evaluate practice, • Experience of working under pressure and fulfilling demanding deadlines, • Able to demonstrate well developed IT skills, including evidence of ability to interpret and apply performance reports, • Experience of proactively championing diversity and inclusiveness both internally and externally (Unsocial Hours) 37 hour working week Each Programme Managers job will have different start dates depending on the area offered. Stafford/Stoke is immediate, for Worcestershire/Herefordshire, the earliest appointment date will be January 27. For Warwickshire, the earliest appointment date will be February 27. For Black Country - D&S / W&W, the earliest appointment date will be March 27. The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks. Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy. The MoJ offers a range of benefits: • Annual Leave, • Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro‑rated basis, • Pension, • The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information., • Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme., • Training, • The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities., • Networks, • The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender. Staff on fixed term appointments must have been recruited through fair and open competition. All candidates are subject to security and identity checks prior to taking up post. Vacancies advertised “cross-government” are only open to all Civil Service employees and employees of accredited non-departmental public bodies (NDPBs) who were appointed on merit following a fair and open competition; or were appointed to a permanent post through an exception in the Civil Service Commissioners' rules. • A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services. • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on help-with-childcare-costs/tax-free-childcare or Childcare Choices (). You can determine your eligibility at ., • Paid paternity, adoption and maternity leave., • Free annual sight tests for employees who use computer screens. The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order • To Transformative Business Services (Monday to Friday 8am - 6pm) or e mail );, • To Ministry of Justice Resourcing team ( );, • To the Civil Service Commission (details available here recruitment/recruitment-complaints/) As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are ‘at risk of redundancy’. MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion. This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) settled-status-eu-citizens-families, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) government/publications/nationality-rules A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles. • Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. #J-18808-Ljbffr

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