Customer service: Provide personalized service, answer customer questions, and resolve issues Product knowledge: Educate customers about products, recommend items, and help customers choose what to buy Retail operations: Manage inventory, stock shelves, and arrange displays Cash handling: Operate the cash register, process transactions, and handle returns Sales targets: Meet or exceed sales targets by promoting products and engaging with customers Visual merchandising: Create displays to promote products and adhere to store guidelines Loss prevention: Monitor the sales floor to deter theft and protect store assets Teamwork: Collaborate with team members to organize promotions and events
About the job Be you. At work. Here at Locke, we create spaces where you can be you – and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning. Locke is growing. With new openings across the UK and Europe coming up, we’re at an exciting time in our young life. Want to get stuck in? Roll up your sleeves and let’s go. The role. Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? We're looking for a part-time Night House Host to join our team at Turing Locke, Cambridge. Reporting to and supporting the Assistant General Manager, you’ll be a key member of the night reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…). What it looks like; Creating tell-your-mates experiences for guests Being a friendly face and go-to person for guests, contractors and visitors Inspiring and informing guests on local attractions and goings-on Welcoming guests when you check them in and leaving a great impression when you check them out Managing reservations and queries online, by email, on the phone and in person with a can-do attitude Handling out-of-hours guest queries for other edyn properties Values you’ll share; Courage to question, evolve and be human Curiosity to seek out innovation, change and creativity Confidence to challenge convention and look for better ways to do and be Accountability and the desire to empower those around you Freedom to be yourself at work, just as much as at play Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas Recognition of humanity in yourself and others to learn fast, evolve and grow In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. When and Where? We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. This is a part-time role where you will be working 20 hours per week. Beyond the gowns. Beyond the gates. Beyond the guidebook. On the cusp of the city, just north-west of the centre, is Turing Locke: a sleek, avant-garde style aparthotel in the brand-new, sustainable district of Eddington. About edyn Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands – Locke, SACO and Cove – is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit https://www.findingedyn.com/start-here-go-anywhere Diversity, Equity, and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community. Department: Customer Service The company 🏨 Edyn is a life-style focused company with 3 brands (Locke, Cove & SACO) 👉 Under these 3 brands, we offer 30+ design-led ApartHotels & Serviced Apartments across 8+ countries in Europe (inc UK, DE, NL, FR, PT + more) At edyn, we combine the design and lifestyle sensibilities of boutique hotels with the freedom and flexibility of serviced apartments, developing distinctive brands and properties that offer vibrant experiences, firmly rooted in their locality. ------------------------------------- ✨ At Edyn we believe travel should be a rich journey of discovery, rewarding curiosity with knowledge and inspiration. We’re shaping a future-facing, hybrid approach to hospitality that enriches neighbourhoods while meeting the needs of today’s traveller Our distinctively designed Aparthotels and Serviced Apartments are firmly rooted in their local neighbourhoods across Europe, offering vibrant experiences and connections that nourish and enliven the soul. We call it ‘soulful hospitality’ 💚 We’re a rapidly expanding business with plenty more room to grow! You can check out our latest career opportunities at: belong.findingedyn.com Start here. Go anywhere. We don't do ordinary hotel experiences. We don't do ordinary careers either. We're creators of urban sanctuaries across Europe where free-thinkers belong. We call this soulful hospitality. That's why we look for people with soul. People who bring their whole selves to work. We reject the idea of a ‘work’ persona which is at odds with the way we really are. Conformity is the enemy of creativity, innovation and change. It’s the freedom to be ourselves that keeps us alive and engaged at work and play. But it takes courage to be an individual, to challenge convention and look for different, better ways to do and to be. It takes courage to accept accountability and to empower those around us. Join us and you'll find a place where you can be you and where you can belong.
We are looking for someone to go and get new clients for the business. The job will require you to go and meet business owners and get them to buy from us.
Warehouse Supervisor Location: Brighton - St Josephs Business Park Hours: 37.5 hours per week (full time) Pay: £13.20 per hour Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Deliveroo Hop Deliveroo Hop launched in September 2021 and is Deliveroo's speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed. The team behind Deliveroo Hop are building a network of stores across London, the UK and International markets. Each delivery store is staffed with a team who have been specially trained to manage the operations, pick and pack orders in record time, with Deliveroo's 100,000 strong rider network completing all deliveries. What you'll be doing Oversee that all orders are picked to meet time targets Communicate with our riders to ensure our customers receive our deliveries promptly Run the dispatch area and and support with packing delivery orders to send to our customers Ensure all deliveries are scanned and appropriate claims are logged Unload deliveries according to procedure, taking time to ensure accuracy of product locations and date rotation Ensure stock counts are accurate and all areas counted Partner with our Warehouse Assistant Manager and Warehouse Manager to ensure the site runs smoothly Manage the warehouse remains clean and tidy at all time and that any hazards have been dealt with urgently Complete H&S checks and ensure that the warehouse and employees are diligently following company procedures throughout their shift Requirements Previous experience in a similar environment is valued but not required (FMCG/Retail/Warehouse/Last mile delivery is a big plus) Hands-on mentality and detailed oriented Experience hitting goal targets (e.g. pick times) A track record of attendance and punctuality Demonstrated leadership and experience training other team members Contribute to a positive working environment Right to work in the UK What you'll receive £13.20 hourly salary Guaranteed 37.5 hours minimum per week Weekly payroll Permanent position Lots of growth opportunities and on site training. This position can transition into a Warehouse Assistant Manager and Warehouse Manager! Deliveroo Plus subscription which gives you access to exclusive offers and free delivery on selected orders. Wide range of additional benefits including discounted gym subscription, wellbeing and pension contributions Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
Overview: We are looking for energetic sales team members to join our exciting new retail drinks brand at our new kiosk bar locationed in the heart of Westfields White City. We are looking for sales personnel who are confidence, reliable and enjoy an engaging job role. The right attitude and great communications skills are a must. Responsibilities: - Converting sales from potential customers and providing them with a positive buying experience - Ensure high levels of customer satisfaction through excellent sales service - Stock checks - Positive brand representation Skills: - Work experience in hospitality or sales - Ability and commitment to proactively reach daily targets - Basic understanding of sales principles and customer service practices - Manage point-of-sale processes - Follow all companies policies and procedures Join our team today and embark on a rewarding role with our cool brand! Job Types: Full-time, Part-time Pay: £8.50-£13.00 per hour dependent on age and commission Expected hours: 1 – 40 per week
We’re on the lookout for talented Junior Sous Chefs who share our passion for creating exceptional food and delivering great service. At Padella, we celebrate the finest ingredients from the UK and Europe, crafting fresh, delicious dishes every day. Famed for our fresh pasta, rolled and shaped daily, Padella offers a vibrant, informal dining experience in buzzing restaurants. You'll have the opportunity to work with a dynamic, dedicated team and be part of something special. In addition to working with us in our incredible restaurants, you’ll also join us on exciting trips across the UK and Italy, where we visit farmers, millers, winemakers, olive oil producers, and other inspiring restaurants for some unforgettable meals. Staff Benefits ✅ Work-Life Balance: HCs prioritise a healthy work schedule by operating a strict 45-hour work week for all Senior Chefs. ✅ Referral Bonus: Earn £500 for referring a friend who passes probation. ✅ Early Wage Access: Access up to 50% discount of your earnings before Payday with Wagestream. ✅ Delicious Daily Meals: Our staff breakfast and lunch are legendary and a great time for the team to relax together. ✅ Staff Discount: Enjoy a 50% discount at Padella and 60% at Trullo with up to 4 people. ✅ Staff Parties: Regular staff parties at some great London locations. ✅ Professional Development: WSET Training as standard, as well regular supplier trips in the UK and Italy. ✅ Training & Growth: dive into Padella’s rich training program to expand your culinary prowess and elevate your career. ✅ New Bikes: Join our Cycle to Work scheme and we’ll help you finance buying your new bike in the government’s tax efficient scheme. Requirements for a Junior Sous Chef position ✅ Previous experience as a Junior Sous in a fast-paced restaurant. ✅ Strong Food and Safety/Hygiene knowledge. ✅ Ability to work effectively and positively as part of a team.
An opportunity has arisen in our Front of House team and we are looking for a Waiter or Waitress to join us as part of our team at Bettys Cafe Tearooms at Harlow Carr in Harrogate. As a Waiter or Waitress you will be responsible for providing the highest level of service to deliver a deliciously magical experience for every customer whilst working at pace. This is a Full Time role working a minimum of 30 hours over 5 days. We have a variety of shift patterns with start and finish times staggered throughout the day which is dependent on the opening hours of the branch. These shifts may include some early mornings or later finishes. You will be required to work at least one day at the weekend every week. If you would like to discuss working patterns please provide more details in your application. About you You will have a keen interest in customer service and the ability to work at pace. You will need to have good communication skills and be able to work well with others as we rely on our strong team ethic to deliver the highest levels of quality and customer service. You will be passionate about learning the dishes on our menu to share your knowledge with our customers. Previous experience working in a customer facing environment is a must, ideally within a hospitality business. Knowledge of food safety and health and safety procedures is desirable but not essential as full training is provided. What we offer you As a minimum, all our employees receive free meals, drinks and snacks while at work, a discretionary quarterly profit-share bonus, holiday allowance with the option to buy and (in some cases) sell additional days, company-wide employee discounts, access to our health cash plan, wellbeing support, company funded counselling, and enrolment in the company pension. We also offer a range of development opportunities no matter your role and ambitions. We encourage everyone to explore what makes them the best version of themselves, and we do this through external training programmes, apprenticeships and internal 1:1 coaching schemes. Great People, Great Culture We are Bettys & Taylors Group. Our family business is home to three iconic Yorkshire brands – Yorkshire Tea, Bettys and Taylors of Harrogate. Together we share a passion for quality, service and doing things properly. We are driven by our purpose and our values, and we believe our people are what set us apart. We welcome applications from all cultures, backgrounds, and experiences, and we are committed to offering an inclusive culture where everyone can thrive.
Are you an experienced Waiter/tress looking for carrier opportunity in a busy and vibrant restaurant? Apulia is the wright place , a truly southern Italian that promotes quality ingredients at high standards. We offer and outstanding package to suite your requirements: • 28 days of holiday per year • Employment written agreement • Staff discount scheme • Food and drink discount : buy at same price we buy • On duty meals and drinks • Hourly pay • 2 days off per week , working 5 days a week • Closure days during Christmas and New year • Dine in with up to 4 friends and get 50% off • Career development and training opportunities • Access to pension scheme • Increased salary as you learn and progresAre you an experienced Waiter looking for carrier opportunity in a busy and vibrant restaurant? Apulia is the wright place , a truly southern Italian that promotes quality ingredients at high standards. We offer and outstanding package to suite your requirements: • 28 days of holiday per year • Employment written agreement • Staff discount scheme • Food and drink discount : buy at same price we buy • On duty meals and drinks • Hourly pay • 2 days off per week , working 5 days a week • Closure days during Christmas and New year • Dine in with up to 4 friends and get 50% off • Career development and training opportunities • Access to pension scheme • Increased salary as you learn and progress • Minimum 40 working hours per week Apulia is an outstanding Italian restaurant opened in 2013 that is very much appreciated and well known in the City of London. Our intent is to bring Italian truly traditional recipes in London at the top so we can give an unforgettable dining experience to our customers. This is why we need talented and ambitious staff like you! You will find a lovely and young team that will make you feel cared for. We are looking for: • At least 2 years of waiter experience • Willingness to learn and grow in career • Pay attention to details and on training
We require an experienced sales rep to sell merchandise to local shops in London area and beyond. You must have sales experience and know the market well. It is an added plus if you know a lot of customers already willing to buy General Household goods.
PIZZA CHEF - FULL TIME TRUE CRAFT – Walthamstow £13 - £15 per hour ( Average 45 hrs per week) True Craft started out 6 years ago as a sourdough pizza and craft beer pub in Tottenham. We have quickly earned a reputation for making some of the best pizzas in London. Our pizzas are so unique because our sourdough is fermented for 48 hours. We are also dedicated to sourcing the best quality local ingredients - we buy mozzarella from Essex, to maximise freshness, we source meats from Cobble Lane Cured in Islington, as well as British milled flour. We make everything from scratch in-house and customers keep coming back to us to try our inspiring weekly specials. The best pizza are made by the best pizza chefs, so we are focused on creating a great place to work. We always recognise and reward our best people and give them the opportunity to grow with us. What’s in it for you: ● Competitive pay rate ● A chance to make your mark in an exciting and fun environment with an enthusiastic and supportive management team ● The opportunity to be part of an expanding brand and grow your career with us ● Freedom to be creative, autonomous and express your personality ● Free food and drink during shifts ● 50% off pizza outside working hours ● Pension scheme
As a Chef de Partie, you transform high-quality, unique ingredients into our authentic Italian dishes through preparing, cooking and plating food items in Eataly’s exciting, high-volume, open kitchens. You will have the opportunity to develop your skills and get all the knowledge needed for your next senior role within the kitchens. Eataly London is home to 3 restaurants and a production kitchen: A traditional Italian grill restaurant – Terra A classic, high quality, casual Italian – Pasta + Pizza An outdoor restaurant – La Terrazza Number of positions: 2 £12.84 + tronc Chef Whites provided and laundered Tronc Scheme 40 hours contract No late finishes! Our Chefs finish between 10.30pm and 11pm Free meal on shift Training dedicated to personal development and careers progression opportunities 20% employee discount across retail, bars and restaurants Uncapped "Refer a Friend" bonus scheme Lifestyle and culture discounts through our benefit supplier Cycle to work scheme 30 days holiday allowance that increases with length of service Technology and gym benefit available Company Pension Healthcare cash plan scheme Employee assistance program Experience as a Chef de Partie level or equivalent in high volume, high qualitykitchen Knowledge of fresh food cooking Ability to cook to specs and brand standards A passion for food and beverage and the Italian culture Strong teamwork skills Willingness to be flexible and support multiple teams Fluent in English Right to work in the UK Eataly is the largest existing artisanal Italian food and wine marketplace and it is committed to the world-wide distribution of high-quality agro-products! Founded in Turin in 2007, our market sells the same high-quality foods used by our chefs, while narrating the history of its products and their local producers that day by day make Italy one of the most biodiverse places on earth. Eataly's culture and philosophy are built upon the values of Sustainability, Corporate Responsibility and Sharing. Eataly is the first space where you can buy, eat and learn at the same time. Our customers can savor our products and then purchase the ones they selected while also acquiring knowledge of food and cooking through our learning programs (cooking classes, tastings and producers’ speeches). Eataly's goal is to make its consumers incisive and informed so as to help them select healthy and quality foods. Currently, we have more than 30 Marketplaces around the world building a bridge amongst cultures, eating styles and cuisines and bringing the Italian high food philosophy everywhere. We opened our second Eataly NYC location at the World Trade Center in August 2016, Boston in November 2016, Eataly LA in is anticipated to open the summer of 2017 and Eataly Las Vegas the sumer after!
Are you an experienced Waiter/tress looking for carrier opportunity in a busy and vibrant restaurant? Apulia is the wright place , a truly southern Italian that promotes quality ingredients at high standards. We offer and outstanding package to suite your requirements: • 28 days of holiday per year • Employment written agreement • Staff discount scheme • Food and drink discount : buy at same price we buy • On duty meals and drinks • Hourly pay • 2 days off per week , working 5 days a week • Closure days during Christmas and New year • Dine in with up to 4 friends and get 50% off • Career development and training opportunities • Access to pension scheme • Increased salary as you learn and progresAre you an experienced Waiter looking for carrier opportunity in a busy and vibrant restaurant? Apulia is the wright place , a truly southern Italian that promotes quality ingredients at high standards. We offer and outstanding package to suite your requirements: • 28 days of holiday per year • Employment written agreement • Staff discount scheme • Food and drink discount : buy at same price we buy • On duty meals and drinks • Hourly pay • 2 days off per week , working 5 days a week • Closure days during Christmas and New year • Dine in with up to 4 friends and get 50% off • Career development and training opportunities • Access to pension scheme • Increased salary as you learn and progress • Minimum 40 working hours per week Apulia is an outstanding Italian restaurant opened in 2013 that is very much appreciated and well known in the City of London. Our intent is to bring Italian truly traditional recipes in London at the top so we can give an unforgettable dining experience to our customers. This is why we need talented and ambitious staff like you! You will find a lovely and young team that will make you feel cared for. We are looking for: • At least 2 years of waiter experience • Willingness to learn and grow in career • Pay attention to details and on training
Role: Property Claims Handler Term: Permanent Location: Remote UK based only (occasional travel may be required for training/meetings) Sedgwick Resource Solutions are looking for a property claims handlers for a growing team who throughout their employment with Sedgwick, will be 'loaned' out to internal and external clients, and teams to offer their claims expertise. This opportunity enables suitable candidates to enhance their current skillset, network with a diverse book of clients, develop their knowledge on variety of systems, and still be supported by your team. Key responsibilities include: - Handling property claims from start to end. - To respect client protocols and other matters of importance to the client when working on an assignment. - To deliver a high-quality service for clients and internal teams where required. - To achieve expected levels of productivity and quality as determined by the role and assignments concerned. - Handling complaints in line with FCA regulations. - To apply a flexible and open-minded approach and being available to work on varied workstreams as determined by the business. - To uphold Sedgwick values when working on client assignments. - To be comfortable discussing outcomes and claims with the client and policy holders on a professional basis. Your Skills/Experience - 1+ years in end-to-end claims handling within home/property/subsidence or commercial. - Negotiation skills. - Ability to deal with change e.g. using different systems, learning different policies and processes. - Proven customer service skills. - Flexible approach. - High levels of integrity and professional. - Ability to build and maintain lasting relationships with colleagues, clients and policyholders. What will you get for this role? - Remote working (occasional travel to meetings/training may be required). - Excellent healthcare scheme. - Reward and recognition scheme. - Paid qualifications and rewards on completion. - Access to E-learning and internal training schemes. - Access to internal vacancies with plenty of career progression available. - Pension scheme above the statutory minimum. - Holiday allowance of 25 days plus bank holidays. - Buy more holiday. - Death in service cover. - Health insurance. - Discounts on various products and services. - Employee assistance programme for employee wellbeing. Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check. Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability. Where roles are advertised as remote working successful candidates will be required to work in the UK only.
We are looking for a waiter/waitressto join the team in our new venue Magazzino SE1. essential for the candidate are : - experience is required - Positive and dynamic attitude - team player - Reliable - Be able to work weekends - The canditate will have possibility to join our award team of Sommeliers action on serving small producer carefully selected wines imported directly from the vineyards in a busy Maltby Street market. - Team discount when buying wines and plenty opportunities in tasting and learn from the producers - Offer minimum of 20 hours from £25.000 plus service charge to start with depending the experience. Part time and full time position available
JOB PURPOSE Take control and responsibility for the smooth and efficient operation of the bar Ensure facilities are maintained to the standards required Ensure all employees receive regular training and are able to diversely work in all areas. Ensure all staff training meet statutory requirements, to update their skills and knowledge and to meet their own personal development needs. Participate in guest activities that promotes the our product and its services. Ensure that Guests and Colleguees safety is always number one priority Aid and assist guests throughout their time with us in a friendly and professional manner. Ensure that the bar team provide guests with a warm welcome and greet all guests. Ensure that the given service provided goes over and beyond the expected standard of service. Deliver Magic Moments to make a guest’s day. Encouarge the team to work flexibly, which will develop their knowledge, assist in the event of absence cover, and allow service standards to be maintained. Assist in producing a training plan, action the training and evaluiate to ensure that the training is relevant and achieves the required outcome. Assist the General manager to carry out departmental appraisal reviews in a timely and appropriate manner. Ensure that every operational and supervisory employee receives the equivalent of one hours development per week (48 hours per annum). This is to be recorded in the individual training records. Identify employees with the potential to develop within the business and agree a development plan with them to utilise their skills/knowledge and aid in their personal growth. Support any training programs, including the NVQ award. Ensure that the team is constantly improving their product knowledge to maximise revenue and the service provided. Create a team environment which promotes good employee morale and pride in the bar/restaurant. Formulate departmental training plans in order to identify skills required by team members to meet bar and individual objectives. Provide continious recorded traning for staff. Orgainise suppliers to train employees as needed. Lead and motivate staff in order to encourage and obtain maximum commitment. Review the performance of all your team at least every six months, using company guidelines. Ensure that every employee receives induction training on their first day of employment. Ensure the whole team is aware of liquor legislation and receives food hygiene traning relevant to their position. Control payroll by ensuring the control of overtime, recruitment, casual labour, sickness etc Ensure the team undertand the areas and steps where they can maximise guest satisfaction at every ‘touch point’. Ensure the routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear. Set up and orgainse ongoing cleaning schedules. Produce and update departmental risk assessments and train the team against them. Ensure the assessments are reviewed in the event of an incident occuring. Ensure the team maintain the bar/restaurnt l, collect any litter, remove/report hazards. To be fully conservant with the Bar/Resraurantl Policy on; Fire & Evacuation Security procedures Health and safety policy Personnel and training procedures Comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws and ensure that all members of your team are trained accordingly. Carry out daily Health and Safety Audits Ensure compliance throughout the department. Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work. Participate in your annual review dicussion and any subsequent conversations to review performance and objectives. BUSINESS IMPACT/RESULTS Responsible for driving the team by Leading them to deliver the Food and Service expectatiations. Motivating staff on a daily basis to create a friendly and warm environment in order to retain staff and generate effective team work Build business and develop repeat diners, especially from the local community and making the restaurant and bar a ‘first choice’ for dining experience in the local area. Ensure achievement of budgeted profitability of the Bar. Develop a cohesive and well trained team who are able to provide superior guest service and maximise revenue. Maximise the service opportunities for guests to ensure return visits. Coach and lead the team in such a manner that our guests receive an exceptional level of service and want to return. Positively approach all sales opportunities in order to maximise revenue. Ensure staff are sales and standards focused. Assist the General Manager in developing food and drink packages/promotions to encourage business and build the reputation in the local business and leisure markets. Control all glass and bar supplies stocks and levels Assist in weekly stock Takes and ensure beverage cost of sales are in line with budgeted figures. Have minimal guest complaints received for food, beverage and service issues. CREATIVITY An eye for detail and attention to detail is required at all times. Encourage self and staff to think outside the box and question the status quo to enhance the guest experience Promote a positive and innovative way of thinking ahead and planning for future situations that impact guests and staff moral COMMUNICATION Eagerly Welcome guests sincerely with the broadest smile and warmest of welcome Daily ensure that staff converse to guests regarding their experience with us. Effectively promote resort points of sales to enhance the guest experience and increase potential revenue Ensure departmental meetings are held monthly. Communicate with all team members by holding regular briefing sessions. Communicator with peers and subordinates. DECISION MAKING & AUTONOMY Deliver the culture of Never Say No to a Guest-Seek ways to find suitable alternatives to ensure guest satisfaction at all times Any guest concerns must be dealt with as the highest priority and with great apprehension Any decisions taken must reflect and safeguard your top priorities:- Health and safety, Guest satisfaction and Staff Morale APPLIED KNOWLEDGE & SPECIALIST SKILLS Flexibility is imperative to meet the requirements of the business needs Training is vital to pass on self skills to your team members As part of the management team your input in the department decision is imperative. Pass on your ideas and skills in team meetings Report to your seniors of any training and development you feel that you or your team may need. Ensure that all training is attended by self and team. Influencer at all levels and able to get employee buy in to operating practices. Delegate to achieve the desired results from team members. MANAGING RESOURCES Ensure a system is in place for ordering, delivery, storage, security, distribution and administration of beverage items. Visual appearance of the bar and work areas must be kept sparkling clean and pleasing to the eye Ensure that team adheres to all Health and Safety regulations in regards to PPE, storing of chemicals and safely usage of equipment to ensure safety of self, staff and guests Report any defects, hazards or near misses to ensure safety of self, staff and guests COMPLEXITY & PROBLEM SOLVING Take ownership of any guest issues/complaints/feedback and take appropriate follow up action.If unsure always communicate with GM Take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied. Communicate any relevant information in regards to guest request to your GM in order to ensure we exceed guest expectations.
We are looking for an experienced, organised manager to join the Smokestak team. Energy and a solid attitude are crucial for this role as a key part of management, and working closely with the GM you’ll support our FOH team to make sure we’re delivering a brilliant experience for all our guests. Our ideal candidate has a great grasp of what we’re about and is able to drive service that is spot on without being stuffy. You’ll be at home chatting to people, and be a natural at getting engagement and buy in from the team. We’re a busy restaurant and need someone who can bring the same pace and enthusiasm to work with them that we want to model for our FOH staff. You’ll be a critical thinker who is always questioning if we’re doing things the best way possible, and able to enjoy the pressure of a busy service. We are after someone who can see what needs doing and tackle it in an organised and efficient manner, with the skill to prioritize and plan ahead. We handle everything from accounts to bookings to ordering and stock, so while this role will be floor focused it has a strong operational aspect and it's important you're confident with this side of the business too. Required skills and experience: -At least 2 year in a management role -Excellent organisational skills -Ability to thrive in a busy atmosphere -Comfortable training, managing and developing the team -Critical thinker -Able to think on your feet and tackle unforeseen circumstance -Excellent service skills -Great attention to detail Benefits: -Up to £45k pa dependent on experience -28 days holiday per year -Staff meals -50% off meals at our sister restaurant -Free tastings, trainings, trips and parties