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\n Principal Engineer - Wireless\n \n Job Description\n When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. \n Reporting into the Head of Focal Engineering, the Principal Engineer will work on a number of exciting Wireless Design and Implementation projects for customers across England in the Education and Government sectors as well as others. \n This is a hybrid working role, with a requirement to travel to our customer sites on occasion. \n What youll do:\n \n • Define and drive the technical strategy for the design and implementation of enterprise-grade wireless network solutions across universities in England, leveraging Cisco and Juniper technologies to deliver secure, scalable, and high-performance connectivity.\n, • Act as the principal design authority, setting technical direction, standards, and best practices for campus wireless and wired infrastructure, ensuring alignment with university digital transformation objectives.\n, • Develop and review detailed low-level designs (LLDs), high-level designs (HLDs), and implementation plans covering wireless coverage modelling, access layer design, security, and QoS.\n, • Serve as the senior technical authority (CCIE Expert) for Cisco and Juniper wireless and network solutions, providing design and implementation leadership across multiple university campuses.\n, • Lead complex technical problem-solving and escalation activities, applying deep expertise across routing, switching, wireless, and security domains.\n, • Provide architectural oversight and governance, ensuring all designs meet operational, security, and performance requirements while adhering to corporate and vendor standards.\n, • Provide expert-level troubleshooting and optimisation for existing wireless deployments, using advanced diagnostic tools and methodologies.\n, • Support customer engagement and stakeholder communication, translating complex technical solutions into clear, outcome-focused discussions.\n, • Expert-level knowledge of Cisco and Juniper wireless solutions, including Catalyst, Meraki, Mist, and Enterprise WLAN architectures.\n, • CCIE-level certification in Wireless or Enterprise Infrastructure.\n, • Advanced RF design, site survey, and spectrum analysis skills for large-scale, high-density environments.\n, • Hands-on experience with network monitoring, optimisation, and troubleshooting tools.\n, • Familiarity with higher education IT environments and related regulatory requirement is desirable\n, • Car Allowance\n, • 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n #LI-Hybrid \n #TJ-Hybrid \n About Us\n Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. \n Be Inclusive \n Take Responsibility \n Collaborate \n Be Customer-focussed \n \n

\n Principal Engineer - Wireless\n \n Job Description\n When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. \n Reporting into the Head of Focal Engineering, the Principal Engineer will work on a number of exciting Wireless Design and Implementation projects for customers across England in the Education and Government sectors as well as others. \n This is a hybrid working role, with a requirement to travel to our customer sites on occasion. \n What youll do:\n \n • Define and drive the technical strategy for the design and implementation of enterprise-grade wireless network solutions across universities in England, leveraging Cisco and Juniper technologies to deliver secure, scalable, and high-performance connectivity.\n, • Act as the principal design authority, setting technical direction, standards, and best practices for campus wireless and wired infrastructure, ensuring alignment with university digital transformation objectives.\n, • Develop and review detailed low-level designs (LLDs), high-level designs (HLDs), and implementation plans covering wireless coverage modelling, access layer design, security, and QoS.\n, • Serve as the senior technical authority (CCIE Expert) for Cisco and Juniper wireless and network solutions, providing design and implementation leadership across multiple university campuses.\n, • Lead complex technical problem-solving and escalation activities, applying deep expertise across routing, switching, wireless, and security domains.\n, • Provide architectural oversight and governance, ensuring all designs meet operational, security, and performance requirements while adhering to corporate and vendor standards.\n, • Provide expert-level troubleshooting and optimisation for existing wireless deployments, using advanced diagnostic tools and methodologies.\n, • Support customer engagement and stakeholder communication, translating complex technical solutions into clear, outcome-focused discussions.\n, • Expert-level knowledge of Cisco and Juniper wireless solutions, including Catalyst, Meraki, Mist, and Enterprise WLAN architectures.\n, • CCIE-level certification in Wireless or Enterprise Infrastructure.\n, • Advanced RF design, site survey, and spectrum analysis skills for large-scale, high-density environments.\n, • Hands-on experience with network monitoring, optimisation, and troubleshooting tools.\n, • Familiarity with higher education IT environments and related regulatory requirement is desirable\n, • Car Allowance\n, • 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n #LI-Hybrid \n #TJ-Hybrid \n About Us\n Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. \n Be Inclusive \n Take Responsibility \n Collaborate \n Be Customer-focussed \n \n

\n Principal Engineer - Wireless\n \n Job Description\n When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. \n Reporting into the Head of Focal Engineering, the Principal Engineer will work on a number of exciting Wireless Design and Implementation projects for customers across England in the Education and Government sectors as well as others. \n This is a hybrid working role, with a requirement to travel to our customer sites on occasion. \n What youll do:\n \n • Define and drive the technical strategy for the design and implementation of enterprise-grade wireless network solutions across universities in England, leveraging Cisco and Juniper technologies to deliver secure, scalable, and high-performance connectivity.\n, • Act as the principal design authority, setting technical direction, standards, and best practices for campus wireless and wired infrastructure, ensuring alignment with university digital transformation objectives.\n, • Develop and review detailed low-level designs (LLDs), high-level designs (HLDs), and implementation plans covering wireless coverage modelling, access layer design, security, and QoS.\n, • Serve as the senior technical authority (CCIE Expert) for Cisco and Juniper wireless and network solutions, providing design and implementation leadership across multiple university campuses.\n, • Lead complex technical problem-solving and escalation activities, applying deep expertise across routing, switching, wireless, and security domains.\n, • Provide architectural oversight and governance, ensuring all designs meet operational, security, and performance requirements while adhering to corporate and vendor standards.\n, • Provide expert-level troubleshooting and optimisation for existing wireless deployments, using advanced diagnostic tools and methodologies.\n, • Support customer engagement and stakeholder communication, translating complex technical solutions into clear, outcome-focused discussions.\n, • Expert-level knowledge of Cisco and Juniper wireless solutions, including Catalyst, Meraki, Mist, and Enterprise WLAN architectures.\n, • CCIE-level certification in Wireless or Enterprise Infrastructure.\n, • Advanced RF design, site survey, and spectrum analysis skills for large-scale, high-density environments.\n, • Hands-on experience with network monitoring, optimisation, and troubleshooting tools.\n, • Familiarity with higher education IT environments and related regulatory requirement is desirable\n, • Car Allowance\n, • 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n #LI-Hybrid \n #TJ-Hybrid \n About Us\n Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. \n Be Inclusive \n Take Responsibility \n Collaborate \n Be Customer-focussed \n \n

\n Principal Engineer - Wireless\n \n Job Description\n When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. \n Reporting into the Head of Focal Engineering, the Principal Engineer will work on a number of exciting Wireless Design and Implementation projects for customers across England in the Education and Government sectors as well as others. \n This is a hybrid working role, with a requirement to travel to our customer sites on occasion. \n What youll do:\n \n • Define and drive the technical strategy for the design and implementation of enterprise-grade wireless network solutions across universities in England, leveraging Cisco and Juniper technologies to deliver secure, scalable, and high-performance connectivity.\n, • Act as the principal design authority, setting technical direction, standards, and best practices for campus wireless and wired infrastructure, ensuring alignment with university digital transformation objectives.\n, • Develop and review detailed low-level designs (LLDs), high-level designs (HLDs), and implementation plans covering wireless coverage modelling, access layer design, security, and QoS.\n, • Serve as the senior technical authority (CCIE Expert) for Cisco and Juniper wireless and network solutions, providing design and implementation leadership across multiple university campuses.\n, • Lead complex technical problem-solving and escalation activities, applying deep expertise across routing, switching, wireless, and security domains.\n, • Provide architectural oversight and governance, ensuring all designs meet operational, security, and performance requirements while adhering to corporate and vendor standards.\n, • Provide expert-level troubleshooting and optimisation for existing wireless deployments, using advanced diagnostic tools and methodologies.\n, • Support customer engagement and stakeholder communication, translating complex technical solutions into clear, outcome-focused discussions.\n, • Expert-level knowledge of Cisco and Juniper wireless solutions, including Catalyst, Meraki, Mist, and Enterprise WLAN architectures.\n, • CCIE-level certification in Wireless or Enterprise Infrastructure.\n, • Advanced RF design, site survey, and spectrum analysis skills for large-scale, high-density environments.\n, • Hands-on experience with network monitoring, optimisation, and troubleshooting tools.\n, • Familiarity with higher education IT environments and related regulatory requirement is desirable\n, • Car Allowance\n, • 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually\n, • Company pension scheme\n, • A range of family friendly policies\n, • Occupational health support and wellbeing Portal\n #LI-Hybrid \n #TJ-Hybrid \n About Us\n Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. \n Be Inclusive \n Take Responsibility \n Collaborate \n Be Customer-focussed \n \n

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Head of Focal Engineering, the Principal Engineer will work on a number of exciting Wireless Design and Implementation projects for customers across England in the Education and Government sectors as well as others. This is a hybrid working role, with a requirement to travel to our customer sites on occasion. • Define and drive the technical strategy for the design and implementation of enterprise-grade wireless network solutions across universities in England, leveraging Cisco and Juniper technologies to deliver secure, scalable, and high-performance connectivity., • Act as the principal design authority, setting technical direction, standards, and best practices for campus wireless and wired infrastructure, ensuring alignment with university digital transformation objectives., • Develop and review detailed low-level designs (LLDs), high-level designs (HLDs), and implementation plans covering wireless coverage modelling, access layer design, security, and QoS., • Serve as the senior technical authority (CCIE Expert) for Cisco and Juniper wireless and network solutions, providing design and implementation leadership across multiple university campuses., • Lead complex technical problem-solving and escalation activities, applying deep expertise across routing, switching, wireless, and security domains., • Provide architectural oversight and governance, ensuring all designs meet operational, security, and performance requirements while adhering to corporate and vendor standards., • Provide expert-level troubleshooting and optimisation for existing wireless deployments, using advanced diagnostic tools and methodologies., • Support customer engagement and stakeholder communication, translating complex technical solutions into clear, outcome-focused discussions., • Expert-level knowledge of Cisco and Juniper wireless solutions, including Catalyst, Meraki, Mist, and Enterprise WLAN architectures., • CCIE-level certification in Wireless or Enterprise Infrastructure., • Advanced RF design, site survey, and spectrum analysis skills for large-scale, high-density environments., • Hands-on experience with network monitoring, optimisation, and troubleshooting tools., • Familiarity with higher education IT environments and related regulatory requirement is desirable We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. • Car Allowance, • 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Were passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. #LI-Hybrid #TJ-Hybrid Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Be Inclusive Take Responsibility Collaborate Be Customer-focussed

Complaints Investigator Location: Remote (We can only consider candidates with the right to work in the UK at this time) Working Hours: Full Time (Monday - Friday 09:00 - 17:30) Salary: Up to £27,000 25 days holiday and a fantastic range of benefits At Kensington Mortgages, we've been leading the way in providing specialist mortgage solutions for over 25 years. We're dedicated to offering people a chance to secure a mortgage, especially when high street lenders say no. Our approach is all about understanding the unique circumstances of our customers - It is what we call the `Kensington Difference. As a wholly owned subsidiary of Barclays Bank UK PLC we are proud to operate with the highest standards of service and integrity, fully authorised by the Financial Conduct Authority. Are you passionate about delivering exceptional customer service and resolve issues effectively.? We are seeking a dedicated and detail-orientated Complaints Investigator to join our Complaints Team. In this role you will play a crucial part in administering and completing all complaint activities, generating accurate and timely responses to complex complaints, and enhancing our customer outcomes. • Take full ownership and resolve mortgage related complaints from customers, stakeholders and regulatory bodies to Fully Investigate and Resolve the complaint, • Creating and writing strong responses including written communication to customers,, • Review and analyse documentation , including mortgage files, correspondence and relevant policies to understand the nature of the complaint, • Communicate effectively with customers to gather information, explain processes, and provide updates on complaint status, • Collaborate with various departments to gather insights and develop comprehensive resolutions, • Act as a Subject Matter Expert, offering guidance and support to the wider business and team whilst considering risk in all daily activities, • Ensure Strong Customer Communication by Handling redress calls, transactions, providing effective resolutions to challenging customer communications, • Compliance and Regulation - Complete all work in adherence to relevant policies, procedures and regulations, utilising sound judgement to resolve issues and identify trends, • Conduct Root Cause Analysis to identify the underlying issues behind complaints and ensuring measures are taken to prevent recurrence., • Identify Trends in complaints and suggest improvements to processes, policies and training to enhance the customer experience, • Maintain and ensure accurate records of all investigations with the Complaint Management System, • Financial Services Experience : A solid background in FS is essential, with a strong understanding of the complaints process and FCA regulations, • Customer-Centric Mindset : Proven experience in a fast-paced target-driven environment with a focus on delivering exceptional customer service., • Communication Skills: Ability to interpret and respond clearly to verbal and written complex complaints. A strong letter writing skillset is required, • Strong Attention to Detail - Familiarity with customer administration policies and processes, including both simple and complex transactions., • Organisation Skills - Strong organisational skills and the ability to manage multiple cases simultaneously, • Technology - Proficiency in Microsoft Office applications and within a complaints Management system Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset. We offer: • A supportive and flexible work environment., • Opportunities for personal growth and professional development., • A culture that celebrates diversity, inclusion, and neurodiversity. Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers. Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks. To take advantage of "digital Right to work" checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID