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Job Ref: 13718 Branch: Apex Waterloo Place Hotel- Edinburgh Location: Apex Waterloo Place Hotel, Edinburgh Salary/Benefits: £13 per hour plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 03/11/2026 Closing date: 15/12/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Kitchen Porter in Edinburgh . From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Role Overview: As a Kitchen Porter, you will assist in the delivery of amazing brand standards and immaculate kitchen and back of house facilities. You will be responsible for your own work and take pride in the high standard of cleanliness and organisation whilst adhering to all food safety and health and safety guidelines. As a Kitchen Porter, you will be an integral part of the Kitchen and Food and Beverage departments working closely with all team members to deliver exceptional standards.. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. Joining the dedicated Kitchen department, you will: • Ensure the kitchen/refuse areas and relevant stores, corridors and equipment are cleaned and maintained to the highest degree of cleanliness., • Use cleaning agents and equipment within the perimeters of COSHH Legislation, • Follow all food safety and health and safety guidelines., • Assist in the preparation of food About You: As a Kitchen Porter, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great kitchen porter. With this in mind, we are looking for a kitchen porter who: • Can deliver excellent standards, • Uses initiative, • Is self-aware and able to evaluate their own work, • Has a customer service attitude, • Has the ability to multi-task and provides excellent attention to detail, • Exceptional Food safety standards Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! About Apex Waterloo Place Hotel The Georgian features of the Apex Waterloo Place building make it both a timeless and elegant hotel. Located at the east end of Princes Street, this hotel stands in the desirable New Town location just moments from Calton Hill, George Street and Waverley Train Station making it central and convenient. With its corniced ceilings, Georgian windows and fireplace, Elliot's Bar & Restaurant seamlessly blends its building's rich history with contemporary design details. The menu mixes traditional Scottish dishes with innovative, globally inspired bursts of flavour. The restaurant's food complements an array of wines, cocktails, spirits and hand-picked Scottish whiskies.

Job Ref: 13629 Branch: Head Office - Edinburgh Location: Head Office, Edinburgh Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 02/10/2026 Closing date: 13/11/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Head of Revenue Management in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: The Head of Revenue Management is responsible for leading the revenue strategy for Apex Hotels across all properties, driving optimal performance across rooms and non-rooms revenue streams. This role ensures that pricing, forecasting, distribution, and inventory decisions maximise total revenue and profitability while supporting the Apex brand, guest experience, and commercial objectives. As a senior leader within the commercial function, the Head of Revenue Management will shape the group's revenue culture, embed data-driven decision-making, and work closely with Sales, Marketing, Operations, and Finance to deliver sustainable growth. Joining the dedicated Revenue Team, you will take responsibility for: • Develop and deliver the overall revenue strategy across rooms, M&E, F&B, spa, and ancillary revenue streams to maximise profitability and market share., • Lead revenue optimisation through analysis of market trends, demand patterns, competitor activity, and dynamic pricing strategies., • Own the annual budgeting, forecasting, and revenue planning process, ensuring alignment with business objectives., • Identify and implement revenue growth opportunities through segmentation, pricing, inventory management, channel mix, and product optimisation., • Oversee pricing, inventory, distribution, and yield management strategies to drive RevPAR, TRevPAR, and overall commercial performance., • Lead and optimise distribution across direct, OTA, GDS, corporate, and wholesale channels while reducing acquisition costs and increasing direct bookings., • Drive non-rooms revenue performance by developing commercial strategies for M&E, F&B, spa, events, and ancillary services., • Champion the use of revenue management systems, business intelligence tools, and analytics to support data-driven decision making., • Monitor and report on key commercial KPIs, providing actionable insights and leading performance improvement initiatives across the portfolio., • Provide strategic leadership, coaching, and development to the revenue team, fostering a culture of commercial excellence and continuous improvement. About you: You will have a real passion for revenue management across different business segments. You will possess strategic, commercial skills, with previous experience in a senior revenue management role, together with: • Strong leadership and stakeholder management skills., • Proven technical and commercial experience in multi-property revenue management within a hotel group., • Excellent communication, negotiation, and presentation abilities., • Proficiency in business analysis and data-driven decision-making., • Ability to think strategically while managing operational detail, providing commercial insights and analysis You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 35 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date, • £200 referral bonus when your friends or family join the team Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family, • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday.

Job Ref: 13706 Branch: Apex Grassmarket Hotel- Edinburgh Location: Apex Grassmarket Hotel , Edinburgh Salary/Benefits: £15.01 per hour plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Shift pattern: 5 from 7 Hours per week: 40 Posted date: 29/10/2026 Closing date: 10/12/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Maintenance Technician in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Role Overview: As a Technician working within our maintenance team, you will provide our hotel with the practical hands-on skills and trade based knowledge that is required to maintain all guest facilities, hotel plant and systems in a safe and immaculate condition. Core to your role will be our Computerised Maintenance Management System (CMMS) through which you will receive and perform a wide range of practical tasks and activities in a timely and work safe manner, to include; • Painting – Surfaces preparation, application of paint to walls and woodwork, • Bathroom Maintenance- Tile replacement, replacement of grouting & sealant, repair of fixtures and fittings,, • Plumbing- Minor pipework repairs, replacement of taps/ fittings/ sanitaryware, unblocking of wastes, servicing of TMVs, • Air conditioning – Basic refrigeration maintenance, cleaning of air filters/ coils/ strainers, • Electrical – Minor electrical works such as replacing damaged sockets/ switches, lamp replacement, light fitting replacement, resetting of trippages, repair of small appliances, periodic safety checks, • Carpentry/ joinery- adjustment of doors, adjustment/ replacement of door closures, minor furniture repairs, replacement of smoke seals, lock replacements, • Plant Maintenance – Replacing AHU filters, cleaning of strainers, intake/ extracts, swimming pool maintenance, valve exercising, perform operational checks to plant, • Periodic Safety Checks- the inspection and testing of fire doors, fire alarms, sprinkler systems, emergency lighting, fire safety interfaces, fire extinguishers, smoke vents, the undertaking of legionella control measures, • Security – Door lock programming and battery replacement, bedroom safe openings, • General – Carpet repairs, ceiling tile replacement, responding to guest requests for assistance and service recovery We love to welcome people with different experiences and skillsets into our maintenance team and wider Apex family. We want to ensure you get the best experience and enjoyment from your career from the moment you begin your journey with us. In order to be successful in this role, you will hold: • A trade-based qualification, skill or expertise, • Previous experience of delivering a broad range of general property maintenance activities to expert handyperson level in addition to your core expertise, • A technical mindset and ability to learn and retain new skills, • A flexible approach to a wide range of maintenance tasks with desire and ability to always deliver these to a high standard, • A high degree of Health & Safety awareness, being familiar with Risk Assessments and Safe Systems of Work, • Ability and willingness to diligently perform works and complete associated maintenance records via a handheld device, • Sound communication skills both written and oral, • Strong interpersonal skills, • Ability to work effectively as part of a team and individually, • Ability to commute daily to our hotel with availability to work any 5 days from 7 on a rotational basis, • Willingness to provide maintenance cover outside of normal working hours on a rotational basis Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! About Apex Grassmarket Hotel Located in the heart of Old Town Edinburgh, this contemporary hotel is surrounded by culture. With Fantastic views of Edinburgh Castle views from the hotel, it is a few minutes walk from the Royal Mile and the National Museum of Scotland. The Apex Grassmarket Hotel has 169 bedrooms and has Deluxe Rooms which feature castle views and outdoor balconies. With seasonally rotating menus, the restaurant attracts locals and guests alike. Open for lunch and dinner in the shadow of Edinburgh Castle, the restaurant's menu riffs on Scottish classics with creative twists.

Job Ref: 13684 Branch: Apex City of Edinburgh Hotel Location: Apex City of Edinburgh Hotel, Edinburgh Salary/Benefits: £17.31 per hour plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Shift pattern: 5 day over 7 Hours per week: 40 Posted date: 22/10/2026 Closing date: 03/12/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as an Engineering Supervisor in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: As an Engineering Supervisor, you will lead and coordinate maintenance operations within one of our Edinburgh hotels, ensuring our facilities remain safe, compliant, and maintained to the highest standards. This is a hands-on leadership role where you'll oversee planned and reactive maintenance, supervise Maintenance Technicians, and work closely with hotel teams to deliver an exceptional environment for both guests and colleagues. You will play a key role in developing your team, driving compliance, and supporting the continuous improvement of our hotel maintenance operations. Main Responsibilities: • Lead the day-to-day delivery of maintenance activities across the hotel., • Supervise, support, and develop Maintenance Technicians, providing coaching and on-the-job training., • Coordinate planned preventative maintenance (PPM) programmes to ensure all tasks are completed on time., • Manage and resolve reactive maintenance issues to minimise disruption to hotel operations., • Ensure compliance with Health & Safety, Fire Safety, Legionella, and statutory maintenance requirements., • Maintain accurate maintenance records and ensure all tasks are recorded and tracked through the Logit system., • Conduct regular inspections of hotel facilities and identify opportunities for improvement., • Oversee external contractors, reviewing RAMS and ensuring Permit to Work procedures are followed., • Support energy efficiency and environmental initiatives within the hotel., • Work collaboratively with the Cluster Lead Engineer, hotel management teams, and the FM Helpdesk to deliver an outstanding maintenance service. About You: You are an experienced maintenance professional with a strong technical background and a passion for leading others. You enjoy solving problems, take pride in maintaining high standards, and are committed to creating a safe and well-maintained environment for guests and colleagues alike. As a natural leader, you'll lead by example, developing those around you whilst ensuring work is delivered safely, efficiently, and to the highest quality. Key Skills & Experience: • Qualified in a Mechanical or Electrical discipline, or a trade qualification supported by relevant maintenance experience., • Previous experience within a facilities, engineering, or maintenance environment., • Experience supervising, mentoring, or leading maintenance teams., • Strong knowledge of planned preventative maintenance and building maintenance operations., • Excellent understanding of Health & Safety legislation and safe systems of work., • IOSH Managing Safely qualification or willingness to achieve this., • Strong organisational skills with the ability to prioritise workloads and manage multiple tasks., • Excellent problem-solving and fault-finding abilities., • Confident using maintenance management systems and Microsoft Office applications., • Strong communication skills with the ability to build positive working relationships across departments and with contractors. Benefits • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date, • £200 referral bonus when your friends or family join the team Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family, • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. INDHP About the Apex City of Edinburgh Hotel The Hotel is located in the centre of the Grassmarket, the hub of Edinburgh's Old Town, looking up to Edinburgh Castle. You can walk anywhere in the city centre from here and it's exceptionally convenient for the transport links at Waverley Train Station, buses around the city and Old Town attractions. The Apex City of Edinburgh Hotel has master suites with stunning Edinburgh Castle views and Agua restaurant, which serves succulent fine dining selections alongside savoury sides and nibbles. The restaurant bar also offers one of Edinburgh City Centre's most comprehensive wine lists and an array of expertly prepared cocktails.

Job Ref: 13682 Branch: Apex Waterloo Place Hotel- Edinburgh Location: Apex Waterloo Place Hotel, Edinburgh Salary/Benefits: £13 per hour plus excellent company benefits and perks Contract type: Permanent Hours: Part Time Shift pattern: Varied Hours per week: 20+ Posted date: 22/10/2026 Closing date: 03/12/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Food & Beverage Assistant in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team., • Contributions to a pension plan. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Role Overview: As a Food and Beverage Assistant, we ask that you take pride in your work and have a willingness to learn. You will have a real passion for food and drink, and you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests that enhances their stay. You will enjoy chatting to our guests, offering help and assistance, you will be great at multi-tasking, you will be efficient at solving guest enquiries with a smile and your infectious personality! Joining the dedicated Food and Beverage department, you will: • Be involved in a varied role, working across bar, restaurant, conference and room service facilities., • Greet our guests when they arrive with a friendly hello and your infectious smile., • Create great customer service and a friendly, welcoming environment in order to promote guest loyalty, • Gain knowledge of our menus offerings and food and alcohol standards, • Receive 'on the job' and distinct Food and beverage training About you: On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Food and Beverage Assistant. With this in mind, we are looking for a Food and Beverage Assistant who: • Can deliver excellent standards, • Uses initiative, • has a customer service attitude, • has the ability to multi-task and organise a variable work load, • provides excellent attention to detail, • holds a genuine desire to provide a Warmer Welcome to our guests Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! About Apex Waterloo Place Hotel The Georgian features of the Apex Waterloo Place building make it both a timeless and elegant hotel. Located at the east end of Princes Street, this hotel stands in the desirable New Town location just moments from Calton Hill, George Street and Waverley Train Station making it central and convenient. With its corniced ceilings, Georgian windows and fireplace, Elliot's Bar & Restaurant seamlessly blends its building's rich history with contemporary design details. The menu mixes traditional Scottish dishes with innovative, globally inspired bursts of flavour. The restaurant's food complements an array of wines, cocktails, spirits and hand-picked Scottish whiskies.

Job Ref: 13677 Branch: Apex Waterloo Place Hotel- Edinburgh Location: Apex Waterloo Place Hotel, Edinburgh Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 20/10/2026 Closing date: 01/12/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as an Cluster Lead Maintenance Engineer in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: As Cluster Lead Maintenance Engineer, you will play a key leadership role within our Maintenance team, supporting the Cluster Maintenance Manager in delivering safe, compliant, and effective maintenance operations across our Edinburgh hotels. Predominantly based at Apex Waterloo Place Hotel, you'll lead the day-to-day maintenance activities on site, managing both planned and reactive maintenance while ensuring our facilities, systems, and equipment operate at their very best. This is a hands-on role that combines technical expertise with people leadership, helping to develop the maintenance team and drive operational excellence. Main Responsibilities: • Lead and coordinate daily maintenance operations within Apex Waterloo Place Hotel., • Support the Cluster Maintenance Manager in delivering maintenance services across all Edinburgh properties when required., • Oversee planned preventative maintenance programmes to ensure assets and facilities remain in excellent condition., • Manage and respond to reactive maintenance issues, ensuring timely and effective resolution., • Line manage and support Maintenance Technicians, providing coaching, training, and performance feedback., • Ensure compliance with all Health & Safety, Fire Safety, and statutory maintenance requirements., • Conduct regular inspections of hotel facilities to identify and address maintenance issues proactively, • Manage contractor activities, including reviewing RAMS and enforcing Permit to Work procedures., • Monitor maintenance budgets, stock levels, purchasing activities, and supplier performance., • Drive energy efficiency, sustainability initiatives, and continuous improvement across the hotels., • Work closely with hotel management teams to ensure maintenance activities support operational and guest needs., • Deputise for the Cluster Maintenance Manager when required. About You: You are an experienced engineering or maintenance professional who combines strong technical knowledge with a passion for leadership and service excellence. You enjoy solving problems, supporting and developing others, and ensuring high standards are maintained across busy operational environments. With a proactive approach and strong attention to detail, you're comfortable balancing hands-on engineering responsibilities with team management and compliance requirements. Key Skills & Experience: • Formal qualifications in Mechanical or Electrical Engineering, or a core trade supported by relevant experience., • Previous experience within a maintenance, engineering, or facilities management environment., • Experience leading, mentoring, or supervising maintenance teams., • Strong knowledge of building fabric, mechanical and electrical systems, and maintenance best practices., • Excellent understanding of Health & Safety legislation and compliance requirements., • IOSH, NEBOSH, or equivalent Health & Safety qualification desirable.Experience managing planned preventative maintenance programmes and reactive repairs.Strong organisational and project coordination skills., • Confident using CAFM systems, maintenance software, and Microsoft Office applications., • Excellent communication skills with the ability to build effective relationships across departments and with external contractors., • Strong problem-solving skills and the ability to prioritise effectively within a fast-paced environment., • A proactive, accountable, and customer-focused approach to leadership. Benefits • 35 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date, • £200 referral bonus when your friends or family join the team Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family, • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. INDHP About Apex Waterloo Place Hotel The Georgian features of the Apex Waterloo Place building make it both a timeless and elegant hotel. Located at the east end of Princes Street, this hotel stands in the desirable New Town location just moments from Calton Hill, George Street and Waverley Train Station making it central and convenient. With its corniced ceilings, Georgian windows and fireplace, Elliot's Bar & Restaurant seamlessly blends its building's rich history with contemporary design details. The menu mixes traditional Scottish dishes with innovative, globally inspired bursts of flavour. The restaurant's food complements an array of wines, cocktails, spirits and hand-picked Scottish whiskies.

Job Ref: 13728 Branch: Apex Waterloo Place Hotel- Edinburgh Location: Apex Waterloo Place Hotel, Edinburgh Salary/Benefits: £13.17 per hour plus excellent company benefits & perks. Contract type: Casual Hours: Part Time Hours per week: 16-20 Posted date: 05/11/2026 Closing date: 17/12/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Spa Receptionist in Edinburgh Waterloo Place Hotel From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Role Overview: As a Spa Receptionist,you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. As a Spa Receptionist, you will be responsible for checking your own rooms are of a high standard and ready for our guests. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. Joining the dedicated Spa Department, you will: • Meet and greet guests in a professional and courteous manner, being an ambassador for the Yu Spa and setting the Spa ambience with the right first impression. Attention to detail is key., • Have a complete knowledge of all spa offerings, from treatments to retail & spa/leisure memberships. Maximise every opportunity to upsell & promote the department to drive sales & revenue., • Develop a strong working knowledge of our spa computer systems, Premier Core, is key and being able to schedule appointments, take payments & process bookings is a daily task. This might be in person or over the phone., • Anticipate guests needs and provide memorable experiences., • Actively promote the leisure membership, provide spa/leisure tours & maintain a strong, professional relationship with members, remembering their names & creating a welcoming environment. Process all new members, set up direct debits & take all monthly payments., • Deal with any guest feedback, issues or complaints in the moment, following brand standards to ensure that guests leave happy. Escalate to management when required., • Complete opening and closing procedures within the spa reception area as per the daily checklist, and in line with the expected standard., • Basic admin tasks as provided by the supervisor team such as membership communication phone calls, receiving deliveries, updating portals and email correspondence. About You As a Spa Receptionist, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the Hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Receptionist. With this in mind, we are looking for a Spa Receptionist who: • Can deliver excellent standard, • Has a customer service attitude, • Has the ability to multi-task and provides excellent attention to detail, • Holds a genuine desire to provide a Warmer Welcome to our guests, • 6 months experience of working in a customer facing role or similar, • Competent in using Microsoft Outlook - email & calendar, Excel & Word, • Good awareness of Health & Safety in the workplace. Will be required to carry out core H&S training sessions such as First Aid, Pool Responder and in some situations, Pool Plant Safety., • Ideally previous experience of working within a Spa environment. Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. About Apex Waterloo Place Hotel The Georgian features of the Apex Waterloo Place building make it both a timeless and elegant hotel. Located at the east end of Princes Street, this hotel stands in the desirable New Town location just moments from Calton Hill, George Street and Waverley Train Station making it central and convenient. With its corniced ceilings, Georgian windows and fireplace, Elliot's Bar & Restaurant seamlessly blends its building's rich history with contemporary design details. The menu mixes traditional Scottish dishes with innovative, globally inspired bursts of flavour. The restaurant's food complements an array of wines, cocktails, spirits and hand-picked Scottish whiskies.