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Manpower are currently seeking an interim Market Quality Operations Manager, to work with our global ice cream FMCG client and become an integral part of their fast-paced FMCG environment.The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run for 3 months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £63,000 to £75,000 per annum, pro rata, depending upon experience.The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.Quality is a key driver of competitive advantage in the Ice Cream business. The Market Quality Operation plays a crucial role in embedding a strong culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers.Key ResponsibilitiesHold end-to-end cold-chain quality responsibility across the region, covering primary and secondary operations (warehousing and transportation) and tertiary operations (distributors, concessionaires, customers, cabinets and freezers).Ensure warehouse and transportation quality requirements are met, including external certification where applicable.Manage quality, audits, continuous improvement, metrics and external certification for Collaborative Manufacturers (CMs) and repackers.Act as a member of the BU Quality Leadership Team, partnering with local stakeholders.Communicate quality objectives, performance metrics and improvement initiatives to senior management and key stakeholders.Collaborate with cross-functional teams, customers and external stakeholders to resolve quality issues and drive continuous improvement.Investigate customer and consumer complaints, implement Corrective and Preventive Actions (CAPA), track CCPMU data and share trends and insights with the BULT.Build strong relationships with key customers to maintain end-to-end quality standards.Develop, implement and maintain the Quality Management System (QMS), ensuring product compliance with local legislation.Coordinate the development of relevant training materials.Manage compliance and regulatory matters with local and international regulatory bodies, including import and export requirements.Lead and execute Inter Company Quality Agreements (ICQAs) for imported products.Maintain an effective Change Management system to ensure business changes are appropriately managed.Investigate non-conformances and quality failures, lead Critical Event Processes and ensure improvements are identified, implemented and shared across the business.Manage critical consumer complaints and, where product safety or quality incidents arise in the marketplace, lead the local IMT and end-to-end investigation.Professional Skills & CompetenciesStrong knowledge of food safety regulations and standards, including HACCP, FSSC 22000 and relevant food labelling requirements.Proven food quality management experience gained within food manufacturing, food retail or a related industry. Ice cream experience would be advantageous, but other food categories will be considered; chilled or frozen experience is not essential.Approximately 5-10 years of relevant experience, with the capability to operate effectively at a senior level.A solid understanding of manufacturing environments, processes and operational challenges. This experience does not have to have been gained within food manufacturing.Strong stakeholder-management and communication skills, with the ability to build effective relationships and manage multiple stakeholders across different functions and levels.Auditing experience and the ability to assess and manage product safety, quality and compliance risks.Experience working effectively in virtual and geographically dispersed teams.A proactive, flexible and continuous-improvement approach to quality management.If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.TPBN1_UKTJ

Resident Liaison Officer \n West London \n Up to £36,000 plus car allowance \n \n \n Our client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned maintenance team. \n \n \n Our client are based in WestLondon and they are carrying out internal and external planned maintenance as well as re-cladding projects. Works that are being delivered include kitchen and bathroom replacements, roof renewals and window and door upgrades and retrofit projects. \n \n Projects are delivered to scattered properties as well as low and high rise tower blocks. \n \n . \n Within this role, day to day duties will include but not be limited too: \n \n \n\n • To be the point of contact when the client or tenant requires job updates.\n, • Own all complaints and ensure that these are dealt with in a prompt and effective manner\n, • For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.\n, • Work with the Contract Manager to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.\n, • Support the help-desk with emails that come in from sub-contractors and client on a daily basis\n, • Visit tenants when required.\n\n \n \n My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. \n \n \n This is a great opportunity to join a growing business on a permanent basis. \n Please apply directly for this role or contact Taylor Johnston for more information. \n \n \n Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer \n

Operations Manager Job Title: Operations Manager Salary: Competitive Reporting to: Director of Operations Direct Reports: Heads of Department About Loveday Loveday is the UKs leading provider of luxury senior living and care. We are proud to combine world-class hospitality with exceptional clinical expertise, creating residences that not only feel like five-star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia and Abbey Road are designed with elegance, comfort, and dignity at their core. What makes Loveday unique is our commitment to both excellence and innovation. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families. Role Overview The Operations Manager role will oversee: The hospitality and service brand standards to five-star quality The Loveday Way All hospitality services, including kitchen operations, covering strategy, approach and execution, member and family experience, and driving the highest standards Ensuring General Managers and Heads of Department achieve and exceed their revenue and member engagement satisfaction targets Office location: London Key Responsibilities Provide hands-on management of all aspects of the residences day-to-day hospitality and service operations through effective planning, organisation and implementation. Implement innovative plans to boost revenue and guest satisfaction. Set and review company standards in conjunction with the Marketing and Compliance teams to achieve an outstanding CQC rating. Oversee hospitality and kitchen operations Drive the Loveday Way practices and guidelines. Ensure all properties are staffed appropriately across Hospitality, Kitchen and Housekeeping, based on the care hours set per member as required. Plan, direct and manage food and beverage operations within the organisation. Develop and curate bespoke menus in line with members dietary requirements, in collaboration with chefs, nutritionists and medical practitioners where required. Uphold and train staff in fine dining protocol and high-end service etiquette, including table settings and VIP guest interactions. Recruit, mentor and lead a world-class service team, fostering professionalism, discretion and continuous improvement. Train teams in fine dining, protocol and high-end hospitality standards. Develop and implement training programmes to ensure all front-of-house, kitchen and hospitality colleagues are expertly trained to deliver exceptional service to members. Ensure menu alignment and consistency of product delivery across all residences and rehabilitation facilities. Bring fresh, creative dining concepts to the table and oversee private events, high-profile functions and dignitary visits, ensuring absolute discretion and precision. Monitor and review product quality and service standards. Coordinate with chefs to create and update menus, ensuring consistency in taste and presentation. Collaborate with Sales and Marketing teams to promote food and beverage services. Develop and control budgets, manage procurement and negotiate with top-tier suppliers to maintain elite quality while optimising costs. Develop and implement strategies to achieve financial and operational goals within the Hospitality department. Anticipate members preferences, ensure personalised service and maintain exceptional attention to detail in every aspect of hospitality. Address members and families complaints and concerns in a timely and complete manner. Maintain strict hygiene, safety and confidentiality standards, ensuring flawless execution at all times. Achieve the highest rating in food standards hygiene. Work closely with the Activities team to drive the Day Club, ensuring the team is proactive, maintains a yearly calendar and produces newsletters in a timely manner to ensure awareness for members. Encourage and promote positive communication at all levels, supporting an optimum culture and understanding of goals and objectives. Uphold and promote Lovedays values and promises relating to ethics, morality and integrity, as set out in the Employee Handbook. Maintain close oversight of labour management in the Kitchen and Hospitality departments to ensure each residence operates as efficiently as possible, particularly during weekends and holidays. Work with Marketing and Sales to develop and implement strategies to drive revenue growth, increase occupancy rates, build ancillary revenues and improve profitability. Work closely with the General Managers of each residence to ensure hospitality functions operate efficiently, effectively and for the benefit of members. Develop positive relationships with key stakeholders, including the leadership team, board, investors and suppliers. Monitor quality in all residences to ensure adherence to the Loveday Way brand operating system, corporate guidelines, policies and procedures, and local health and safety regulations. Monitor feedback from members, families and senior leaders, taking appropriate action to address any issues or concerns raised. Develop and maintain a strong team culture across all homes in the region. Collaborate with other executives to develop and implement company-wide initiatives and strategies. Hold weekly briefings and communication meetings with the Executive Chef and Hospitality Services Managers to address concerns and implement new strategies. Conduct regular Loveday Way audits to ensure brand standards are maintained in all residences. Work with external contractors to ensure the upkeep of the premises when required. Take full responsibility for building new concepts for the group. Foster a culture of excellence, collaboration and innovation within the organisation. Stay informed about industry trends and innovations. Undertake any reasonable management request. The above list of job duties is not exclusive or exhaustive. The post holder will be required to undertake such tasks as may reasonably be expected within the requirements of the role. TPBN1_UKTJ

Senior Leasehold Property ManagerAn excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio.If youve also worked in the following roles, wed also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution ManagerSALARY: £39,400 to £41,474 pro rata + BenefitsLOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5)JOB TYPE: 6 Month, Full-Time, Fixed-Term ContractWORKING HOURS: 35 Hours per Week, Monday to FridayJOB OVERVIEWWe have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service.Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters.As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery.DUTIESYour duties as the Senior Leasehold Property Manager include:Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvementOversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolioManage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligationsProvide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issuesMonitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activityAnalyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvementsBuild Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partnersRepresent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where requiredMaintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirementsCANDIDATE REQUIREMENTSESSENTIALStrong experience leading and managing a teamExperience delivering front-line customer-facing servicesExcellent knowledge of current housing and leasehold legislationTPI qualification, relevant property or housing professional membership, or relevant experienceGood working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systemsExcellent written and verbal communication skills, including the ability to present in high-pressure environmentsAbility to manage complex customer issues, legal cases, building safety matters and service charge challengesStrong stakeholder management, problem-solving and continuous improvement skillsDESIRABLERelevant technical or building safety qualification, or willingness to undertake one in line with changing legislationExperience adopting a continuous improvement approach and adapting to changeFull UK driving licenceBENEFITS25 days holiday plus Bank HolidaysUp to 8% contributory pensionFlexible benefitsSalary exchange benefitsRewards and discountsAnnual allowance of up to £300 to use towards health and lifestyle benefits for you and your familyThe organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%.This role requires a DBS CheckAPPLY TODAYBy submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.JOB REF: AWDO-C14963Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.TPBN1_UKTJ

Pear Recruitment Experienced Block ManagerLocation - ActonSalary - £35,000 £40,000 (Depending on experience)Ideally a driver, but not essential Pool car availableMonday Friday, 1 day working from Home after Probation periodAre you ready to elevate your career?Our client is seeking an experienced Block Manager with a minimum of two years' experience to join their established and highly respected team.With almost 35 years of expertise in residential property sales, lettings, and block management, this prestigious estate agency has built an outstanding reputation for delivering exceptional customer service throughout the vibrant Acton area. Since opening its first office in November 1988, the business has grown significantly and now manages an extensive portfolio of residential properties and estates.The successful candidate will play a key role in maintaining the company's excellent reputation, built on decades of local knowledge, professionalism, and recommendations from satisfied clients. This is an exciting opportunity to join a well-established business that values high standards of service and offers the chance to work with a diverse and growing property portfolio.Responsibilities:Managing a portfolio of residential blocks and developments.Arranging repairs, maintenance, and planned works.Conducting regular property inspections and ensuring communal areas are well maintained.Preparing and managing service charge budgets.Working with contractors, obtaining quotations, and overseeing major works.Ensuring compliance with health and safety regulations, fire risk assessments, and statutory requirements.Organising annual general meetings (AGMs) and attending residents' meetings.Liaising with leaseholders, freeholders, residents, and contractors to resolve issues promptly.Managing insurance claims and ensuring appropriate building insurance is in place.Handling complaints and providing excellent customer service.Maintaining accurate property records and ensuring legal and regulatory compliance.Qualifications:Previous experience in Block Management, property management, or a related field 2+ yearsStrong organisational and multitasking skills.Effective communication and interpersonal abilities.Proficiency in using property management software and Microsoft Office Suite.Ability to work independently and as part of a team.Attention to detail and problem-solving skills.If you are interested in this Experienced Block Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information.Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.Confidentiality All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.TPBN1_UKTJ

Job description TPS Parts Sales Executive - Park Royal Fun, exciting, rewarding work. Join us for the ride! Working with world-class brands as a Parts Sales Executive you'll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We're open to flexible working options - just ask What you'll do day to day Achieve sales KPIs and revenue targets by accurately identifying customer parts requirements through effective questioning, diagnosis, recommendations, promotions and upselling. Deliver exceptional customer service at all times, building strong relationships through regular telephone and face-to-face contact while handling enquiries, orders, complaints and credit queries professionally. Maintain strong knowledge of the TPS product range, brand USP (genuine vs non-genuine), promotions and systems to confidently overcome objections and maximise sales opportunities. Use TPS systems accurately (e.g. EKTA/VIN lookup) to process orders, maintain customer records, complete documentation and ensure compliance with data protection and business standards. Support Centre operations as required, including receiving and allocating parts, assisting with stock checks, reporting damages or losses, sourcing parts and maintaining displays to manufacturer standards. Work closely with the Sales Manager, Centre team, manufacturers and suppliers to support sales targets, service delivery and continuous improvement. Maintain a professional appearance, organised working environment and high standards of integrity, compliance and customer satisfaction. Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Experience in a parts, distribution, telesales or fast-paced sales environment, with regular customer contact. Motor industry experience preferred. Strong communication skills, professional telephone manner and good IT skills. Ability to build strong relationships and work independently or as part of a team. Excellent attention to detail, able to work to timescales with a strong customer-service focus. Full UK driving licence required. We welcome applications from all backgrounds and encourage those eager to learn to apply. We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all that we do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. TPBN1_UKTJ

Compliance ManagerWe are seeking an experienced and proactive Compliance Manager to oversee compliance across a growing healthcare transport organisation delivering safe, high-quality, non-emergency patient transport services.This role is responsible for ensuring the organisation operates in line with all relevant regulatory, statutory, and quality standards, including those set by the Care Quality Commission (CQC) and Health & Safety legislation. Working closely with the Head of Compliance, you will lead compliance monitoring, audits, investigations, and continuous improvement initiatives that support operational excellence and patient safety.The successful candidate will be highly organised, analytical, and committed to promoting a culture of compliance, accountability, and continuous improvement throughout the business.Compliance Manager Key ResponsibilitiesConduct regular compliance audits across operational departments to identify risks, gaps, and opportunities for improvement.Support investigations into incidents and complaints, identifying root causes and recommending corrective and preventative actions.Monitor compliance Key Performance Indicators (KPIs) and produce reports to track performance and regulatory compliance.Ensure the organisation remains compliant with current legislation, regulatory requirements, policies, and industry best practice.Work collaboratively with operational and support teams to embed compliance into everyday business activities.Assist in the development, implementation, and review of compliance policies, procedures, and quality improvement initiatives.Prepare compliance reports and present findings and recommendations to senior management.Support internal and external audits and regulatory inspections where required.Compliance Manager Skills & ExperienceStrong knowledge of Care Quality Commission (CQC) regulations and healthcare compliance.Understanding of ISO 9001:2015 Quality Management Systems and continuous improvement processes.Excellent analytical, organisational, and problem-solving skills.Strong verbal and written communication skills.Ability to build positive working relationships across all levels of the organisation.Able to work independently while contributing effectively as part of a wider team.Proficient in Microsoft Office applications and compliance reporting systems.Experience in conducting audits, analysing data, and producing management reports.Strong understanding of risk assessment and risk management principles.Able to prioritise workload, manage multiple tasks, and meet deadlines.Compliance Manager Desirable ExperiencePrevious experience within the healthcare sector, ideally in non-emergency patient transport or ambulance services.Knowledge of NHS service standards, Service Level Agreements (SLAs), and healthcare commissioning requirements.Experience supporting regulatory inspections and quality assurance programmes.Compliance Manager Personal AttributesHighly organised with exceptional attention to detail.Professional, ethical, and committed to maintaining high standards.Proactive and self-motivated with the ability to work with minimal supervision.Adaptable and resilient in a fast-paced environment.Strong team player with excellent interpersonal skills.Committed to continuous improvement and delivering high-quality services.Compliance Manager Essential CriteriaFull, clean UK driving licence (manual and automatic).Strong self-discipline and ability to work proactively.Excellent timekeeping, reliability, and professionalism.Strong attention to detail.Clear and confident verbal communication skills.Compliance Manager BenefitsCompetitive salary of up to £60,000 per annum, depending on experience, 23 days annual leave, plus Bank Holidays, Company pension scheme, Ongoing training and professional development programmes, Regular company days, team events, and social activities, Free on-site parking, Opportunity to work within a growing healthcare organisation, Career progression opportunities within a supportive and collaborative environment and the opportunity to make a meaningful contribution to patient care and service quality.TPBN1_UKTJ

PURPOSE OF ROLE At QBS, we do more than distribute software: we optimise how it reaches the market. We connect software publishers and resellers through a smart, seamless, and scalable platform that drives sustainable growth across the technology ecosystem. With more than 35 years of experience in the software channel, we have built a proven model focused on removing complexity, accelerating go-to-market execution, and unlocking measurable growth opportunities. Operating in over 24 countries, we combine global scale with strong local expertise, enabling our partners to succeed in an increasingly dynamic and competitive software landscape.The Account Executive is a key driver of QBS's commercial growth, owning a portfolio of partner relationships while actively hunting new business opportunities. This is a role for someone who is equally comfortable picking up the phone to a lapsed customer as they are negotiating terms with a long-standing partner: someone who takes genuine ownership of their pipeline and pride in hitting their numbers. You'll manage the full sales journey end-to-end: generating and qualifying leads, onboarding new partners, growing existing accounts, and ensuring every customer interaction reflects QBS's commitment to service excellence.KEY DUTIES AND RESPONSIBILITIES Account ManagementManage and maintain relationships with existing and new leads, building trust and rapport to unlock cross-sell opportunitiesMaintain and grow existing revenue by cultivating strong, lasting partner relationshipsOwn account management of House Accounts, including account mapping and gap analysisOnboard new partners, supporting account set-up and early-stage relationship buildingProvide partner feedback to the business and help shape ongoing partner engagement initiativesNew Business & Lead GenerationProactively generate new leads of your own, profiling effectively to uncover opportunityMake a minimum of one hour of outbound calls daily to lapsed and potential customersNurture and re-engage leads that aren't yet sales-readyWork closely with the Sales Manager to strategically target a wider marketSales, Negotiation & Order ManagementAccurately generate quotes and manage the full sales cycle: following up, negotiating, revising, and closingNegotiate terms, pricing and discounts with customersProcess and manage sales orders accurately, liaising with purchasing on ETAs and customer updatesAchieve targets while growing turnover and margin, flagging and addressing any shortfalls earlyReporting & Data IntegrityProvide weekly pipeline reports and updatesEnsure CRM data is accurate, complete, and kept up to date at all timesCustomer ExperienceRespond to customer complaints promptly and professionally, protecting the partner relationshipQUALIFICATIONS, SKILLS, KNOWLEDGE & EXPERIENCEEssential:Minimum of 2 years of sales experience (call centre, face-to-face, telesales, or account management)Strong interpersonal and telephone communication skills, able to engage confidently at all levels.Positive, proactive self-starter with a genuine "can-do" attitude.Proven ability to manage, meet, and exceed sales targets.Experience in pipeline management and working to KPIs.Proficient with Microsoft Office and generally computer literateDesirableExperience or knowledge within the IT/software sector.Experience in a fast-paced, target-driven environment.Familiarity with CRM systems and pipeline reporting tools.Benefits:Attractive salaryCommission OTECompetitive contributory pension schemePrivate Medical InsuranceHealthcare schemeCycle To Work schemeLife CoverOnline retail discountsFull training and development programmeMentoring opportunitiesOpportunities for promotion and career progressionOUR INCLUSION COMMITMENTAt QBS, diversity and inclusion are fundamental to how we operate and grow as an organisation. We are committed to building a workplace that reflects a broad range of backgrounds, experiences, and perspectives, recognising that diverse teams drive stronger performance, better decision-making, and long-term success. We foster an environment where all employees are treated with respect, have equal opportunity to succeed, and are empowered to contribute meaningfully. We welcome talent at every stage of career development and value individuals who demonstrate professionalism, capability, and a commitment to making a positive impact.TPBN1_UKTJ

Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements.

Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension £21.70 per hour PAYE / £28.29 per hour UmbrellaTo manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. 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Duties and Responsibilities: Reports to the Branch Registered Manager. Ensuring all staff working in the Extra Care Scheme know their roles and attendance requirements. To ensure that the company priority of a re-abling, outcome-focused ethos is always communicated. Ensure all support plans and risk assessments are person centered and reviewed regularly. Ensure all supervisions and spot checks are completed and up to date. Ensure rotas are covered, and cover shifts if there is no other alternative. Participate in the On Call of the service, including holding a work phone. To provide ‘hands on’ care and support as and when required Liaising with the Housing Providers manager on site to ensure a coordinated approach is working for the customer. Communicating effectively internally and externally in writing. To ensure that all necessary computerised and manual records are up to date and compliant. Implementation of complaints procedure. Ongoing liaison with all clients, customers / relatives, social workers and any other external agencies. Providing a range of operational, managerial and administrative support for the development and ongoing existence of the Residents’ Committee at the scheme. Preparation of regular company reports as needed. Ensure training needs of all staff working in the scheme are communicated to the training team effectively. Ensuring to maintain the training Matrix, both E-learning and face to face. Ensuring all staff who are outstanding training or due to expire is communicated to the training team and put onto the training diary. To undertake regular risk assessments, staff spot checks, and reviews with customers To attend relevant training as and when required Ensuring information is up to date, maintaining Health and Safety records and provide practical and emotional support to all staff and customers when required. Ensure all folders maintained in the office are up to date and compliant, I.E the complaint folder, incident forms and time sheets etc. Assist in the recruitment process by conducting initial enquiries, interview and gathering of documents etc. Manage and assist the senior support workers with medication and medication returns Audits of Mar charts and Log sheets Assisting Employee’s with their Training, I.E online courses and completion of the care certificate booklet. Personal Attributes: Reliable and hard working Flexible and good time management Ability to show warmth and compassion Ability to build and maintain rapports Ability to cope well under pressure Ability to cope with change in a fast paced environment Qualifications: Knowledge of service provision in the care profession Effective in all forms of communication Experience of working with a customer focused business Confident in decision making To have or be working towards a diploma level in Health and Social Care or equivalent Experience of working in a care or residential setting with suitable length of experience and qualification. Completed the Care Certificate Key Competencies: To be able to plan, allocate and evaluate the workload of all staff. To understand and implement legislation and regulations relevant to care and support staff and user groups. To be able to maintain and communicate administrative systems. To be able to select and effectively supervise all care staff working in sheltered accommodation. To be able to arrange the implementation of induction and other relevant training programs, and to identify and communicate on-going training needs. To be able to establish and maintain effective positive working relationships. To be able to maintain good assessment and review procedures within a re-abling framework which become the foundation for appropriate care and support plans for all customers living in the Extra Care Scheme. To be able to ensure that appropriate kinds of re-abling interventions take place to meet the customer’s needs and requirements. To liaise with other agencies involved with the Extra Care Scheme and with the residents to ensure the provision of integrated services. To have a good working knowledge of Health and Safety and confident in its communication

Senior Leasehold Property Manager An excellent opportunity for an experienced Senior Leasehold Property Manager to lead a customer-focused leasehold resolution team, support complex case management and help deliver a high-quality service across a diverse housing portfolio. If you’ve also worked in the following roles, we’d also like to hear from you: Leasehold Property Manager, Leasehold Manager, Senior Property Manager, Property Manager, Leasehold Services Manager, Leasehold Team Leader, Housing Manager, Block Property Manager, Leasehold Resolution Manager SALARY: £39,400 to £41,474 pro rata + Benefits LOCATION: Hybrid working from home with 2 Days per Week from the Office in Ealing (W5) JOB TYPE: 6 Month, Full-Time, Fixed-Term Contract WORKING HOURS: 35 Hours per Week, Monday to Friday JOB OVERVIEW We have a fantastic opportunity for a Senior Leasehold Property Manager to lead, manage and motivate a team of leasehold professionals delivering a customer-centred resolution service. Working as the Senior Leasehold Property Manager, you will ensure compliance with leasehold legislation, fire safety regulations, governance requirements and lease obligations, while acting as a senior escalation point for complex, sensitive and high-risk leasehold matters. As the Senior Leasehold Property Manager, you will support service improvement through performance data, customer feedback and complaint trends, helping to improve response times, resolution outcomes, customer satisfaction and overall service delivery. DUTIES Your duties as the Senior Leasehold Property Manager include: • Lead and Manage the Team: Develop, support and manage leasehold professionals, setting clear objectives and promoting accountability, collaboration and continuous improvement, • Oversee Leasehold Resolution Services: Ensure effective delivery of a high-quality, customer-focused resolution service across a diverse leasehold portfolio, • Manage Complex Cases: Oversee leaseholder enquiries, complaints, disputes and escalated matters, ensuring compliance with statutory requirements, policies and lease obligations, • Provide Senior Escalation Support: Act as the senior point of contact for complex, sensitive and high-risk leasehold issues, • Monitor Service Performance: Review service standards, response times, resolution outcomes, customer satisfaction and complaint reduction activity, • Analyse Data and Feedback: Use performance data, customer feedback, complaint trends and operational risks to identify service improvements, • Build Stakeholder Relationships: Work with internal teams, managing agents, legal representatives, contractors, local authorities and external partners, • Represent the Organisation: Attend stakeholder meetings, resident forums, tribunals, hearings and external proceedings where required, • Maintain Records and Compliance: Ensure accurate records, robust case management and compliance with governance, regulatory and audit requirements CANDIDATE REQUIREMENTS ESSENTIAL • Strong experience leading and managing a team, • Experience delivering front-line customer-facing services, • Excellent knowledge of current housing and leasehold legislation, • TPI qualification, relevant property or housing professional membership, or relevant experience, • Good working knowledge of Microsoft Office, Outlook, Word, Excel and CRM systems, • Excellent written and verbal communication skills, including the ability to present in high-pressure environments, • Ability to manage complex customer issues, legal cases, building safety matters and service charge challenges, • Strong stakeholder management, problem-solving and continuous improvement skills DESIRABLE • Relevant technical or building safety qualification, or willingness to undertake one in line with changing legislation, • Experience adopting a continuous improvement approach and adapting to change, • Full UK driving licence BENEFITS • 25 days’ holiday plus Bank Holidays • Up to 8% contributory pension • Flexible benefits • Salary exchange benefits • Rewards and discounts • Annual allowance of up to £300 to use towards health and lifestyle benefits for you and your family The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%. This role requires a DBS Check APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-C14963 Full-Time, Fixed-Term Contract Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

A reputable Local Authority is seeking an experienced and motivated Estates Parking & Garage Manager to lead the delivery of its Parking & Garages Service. This is an excellent opportunity for an experienced housing, estate services, parking, or operational management professional to manage a high-profile service that supports residents, generates income, and contributes to the effective management of housing estates across the borough. Rate: £27.75-28.96 per hour PAYE (£37.13 per hour Umbrella) Location: Greater London Contract: Interim with potential to become permanent Working Pattern: Hybrid Working – 3 Days Per Week Office-Based The successful candidate will be responsible for overseeing the day-to-day management of parking spaces and garage stock, maximising occupancy and income, managing a small team, delivering service improvements, and ensuring a high standard of customer service. Key Responsibilities Lead and manage the delivery of the Parking & Garages Service across the Authority's housing estates. Manage garage and parking space lettings, transfers, waiting lists, and occupancy levels. Develop and implement strategies to maximise income generation and minimise voids. Monitor and manage rent accounts, arrears recovery, and debt reduction initiatives. Supervise, support, and develop a team of officers, ensuring high levels of performance and customer service. Investigate and resolve complex resident enquiries, complaints, and service requests. Manage escalated cases, including Councillor and senior stakeholder enquiries. Lead on service improvement projects, including garage refurbishment programmes and parking-related initiatives. Work closely with internal departments, contractors, enforcement teams, and external stakeholders to deliver service objectives. Monitor contractor performance and ensure service standards are achieved. Produce management reports, performance information, and KPI data to support service delivery and decision-making. Ensure compliance with relevant legislation, policies, procedures, and health and safety requirements. Support budget monitoring and contribute to the effective management of service expenditure and income.Essential Experience Experience leading and managing staff, including performance management and service delivery. Strong background in income management, arrears recovery, and maximising service income. Experience managing customer complaints and resolving complex service issues. Knowledge of housing management, estate services, parking operations, or property management. Experience working with contractors and managing service performance. Ability to analyse performance data and produce management reports. Excellent communication, stakeholder management, and problem-solving skills. Experience delivering service improvement and operational projects.Desirable Experience Knowledge of parking legislation, estate parking management, or garage services. Experience working within a social housing environment. Understanding of budget management and financial monitoring. Experience responding to Councillor, MP, or senior stakeholder enquiries.We are looking for a proactive and customer-focused manager who can balance operational service delivery with strategic improvement. The successful candidate will be an effective leader with strong stakeholder management skills and a proven ability to maximise income, improve performance, and deliver excellent outcomes for residents and the organisation. If you have a background in Housing Management, Estate Services, Parking Operations, Income Management, or Property Services and are looking for your next interim challenge, we would welcome your application. Apply Now for the Estates Parking & Garage Manager role

Marks Consulting Partners are currently looking for a Housing Options Manager to work with one of our Local Authority clients. What the Job Will Be Doing • Managing and supporting a team of Housing Options and Homelessness Officers., • Overseeing homelessness assessments and statutory decisions under Part VII of the Housing Act 1996., • Ensuring compliance with the Homelessness Reduction Act 2017, the Homelessness Code of Guidance and all relevant legislation., • Monitoring caseloads, KPIs, service standards and customer outcomes., • Providing technical guidance on complex homelessness cases, including eligibility, priority need, intentional homelessness and local connection., • Reviewing the quality and accuracy of Section 184 decision letters, Personalised Housing Plans and case records., • Managing escalated complaints, legal challenges and high-risk cases., • Developing and implementing effective homelessness prevention and relief strategies., • Working closely with internal departments, Registered Providers, support agencies and external partners., • Supporting the effective use and procurement of temporary accommodation and private rented sector options., • Producing performance reports and identifying opportunities for continuous service improvement., • Managing staff performance, supervision, training, development and absence management., • Ensuring safeguarding concerns are identified, recorded and escalated appropriately. What You Will Need • Previous management experience within a Housing Options or Homelessness service., • Strong knowledge of Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017., • Experience managing complex homelessness assessments and statutory decision-making., • Excellent understanding of homelessness prevention, relief and temporary accommodation duties., • Experience managing performance, KPIs and operational service delivery., • Ability to lead, motivate and develop high-performing teams., • Strong communication, organisational and decision-making skills., • Experience managing complaints, legal challenges and complex casework., • Good understanding of safeguarding, equality legislation and data protection., • Previous experience working within a Local Authority Housing Service

Clinic Manager / Practice Manager Location: London / North West London £55,000 - £60,000 Purosearch are working with a leading health clinic in London to recruit an experienced Practice Manager / Clinic Manager to lead the day-to-day operations a specialist women's health clinic. This is a key leadership role responsible for ensuring exceptional patient experience, operational excellence, regulatory compliance, and commercial performance. Working closely with the Medical Director and multidisciplinary clinical teams, you will oversee all non-clinical operations, ensuring our patients receive a seamless, compassionate, and high-quality service throughout their health journey. As Clinic Manager, you will be responsible for: Operational Leadership Oversee the daily operational management of the clinic. Ensure efficient scheduling, patient flow, and coordination across all departments. Manage staffing rotas, clinic capacity, and operational continuity. Identify and resolve operational challenges to maintain excellent service delivery. Patient Experience Deliver an outstanding patient-centred experience throughout the fertility journey. Monitor patient satisfaction and implement service improvements. Manage complaints professionally and ensure effective service recovery. Promote a culture of empathy, professionalism, and exceptional customer care. Financial & Commercial Performance Support delivery of the clinic's financial and operational targets. Monitor clinic activity, treatment starts, appointment utilisation, and revenue performance. Work with Finance to support budgeting and minimise revenue leakage. Oversee billing processes, cancellations, and refunds. Leadership & People Management Lead and develop operational and administrative teams. Recruit, coach, and manage staff performance in partnership with HR. Ensure compliance with mandatory training and competency requirements. Foster a positive, engaged, and high-performing team culture. Marketing & Business Development Oversee clinic marketing activities to support sustainable growth. Monitor enquiry levels, lead conversion, and marketing effectiveness. Support patient acquisition initiatives, events, and referrer engagement. Quality & Compliance Ensure compliance with HFEA regulations, CQC standards, clinic policies, and quality management systems. Support audits, inspections, incident management, and continuous quality improvement. Maintain operational readiness for regulatory inspections. Reporting & Governance Produce weekly KPI reports and monthly operational reports. Monitor performance dashboards and identify improvement opportunities. Maintain accurate operational records and reporting. About You We're looking for a confident, organised, and commercially aware healthcare manager who enjoys leading teams and delivering exceptional service. Essential Degree in Healthcare Administration, Business Management, Nursing, Life Sciences, or a related discipline. At least 5 years' experience in healthcare clinical management or practice management. Experience managing multidisciplinary teams and supervising staff. Strong knowledge of healthcare quality management and regulatory compliance. Excellent communication, leadership, and organisational skills. Financial awareness and strong problem-solving ability. For more information or to apply please call Steph at Puro (phone number removed)

Start: As soon as possible Job Summary This is a high-impact interim assignment offering hybrid working, a competitive hourly rate and the opportunity to contribute to important housing and estate services projects. You will play a key role in procurement activity, contract oversight, service charge work and stakeholder engagement. About the Role We are recruiting for an experienced Interim Procurement & Contract Manager to support a busy local authority housing service with a range of key projects across Council Housing and Estate Services. This role will suit a confident procurement and contract management professional with strong knowledge of service charges, supplier management and local authority governance. What You'll Be Doing Leading procurement and contract-related projects across Council Housing and Estate Services. Providing specialist advice on tenanted fixed service charges, including formerly sheltered housing schemes. Calculating, reviewing and forecasting future service charge expenditure. Estimating service charges for new housing schemes both within and outside of the Housing Revenue Account. Supporting procurement activity, including preparing reports for committee approval on contract awards. Managing supplier relationships and monitoring contract performance. Responding to Member enquiries and first-stage complaints from residents in a professional and timely manner. Applying health and safety knowledge to contract management and supplier oversight. What We're Looking For Strong experience with service charges, particularly fixed service charges for residential accommodation. Good Understanding of local authority procurement processes and contract award governance. Proven experience managing contracts and working with suppliers. Ability to forecast expenditure and calculate service charges accurately. Experience estimating service charges for housing schemes or new developments. Excellent stakeholder management skills, including the ability to engage with residents, Members and internal teams. Good knowledge of health and safety requirements linked to contracts. Ability to manage competing priorities, work at pace and maintain high levels of accuracy. It Would Be Great If You Also Have Knowledge of the NEC housing management system. Experience of using NEC and Housemark Photobook IT software systems. Experience of setting up and coaching an engaged resident group to oversee grounds maintenance contracts. About You You will be organised, analytical, and confident in communicating technical information clearly and accessibly. You will be comfortable working independently, building strong working relationships and supporting the delivery of effective housing services in a local authority environment. Apply Now If you are an experienced Procurement & Contract Manager with strong housing service charge knowledge and are available for an interim assignment, apply now to be considered for this opportunity. Diamond Blaque is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates

Vacancy Specification Step into the role of Aldi Store Manager and lead your team to deliver exceptional shopping experiences that go beyond customer expectations. You'll inspire a positive, high-performing work environment while driving operational excellence, maintaining top-quality standards, controlling costs, and ensuring compliance. Your leadership is the driving force behind the store's success! Key Responsibilities • Lead your team to deliver exceptional customer service that consistently exceeds expectations • Drive KPI performance, consistently meeting challenging operational targets • Oversee the execution and supervision of in-store tasks to meet targets and standards • Recruitment for your team, leading them and fostering their growth and development • Handle customer complaints with professionalism and maintain compliance with health & safety standards Skills & Experience • Extensive experience leading and inspiring high-performing teams in a fast-paced, lean environment • Proven track record in optimising operational efficiency through strategic time and cost management • Demonstrated success in achieving KPIs while upholding the highest standards of compliance and due diligence • Commitment to delivering exceptional customer service and driving business results • Agile, visionary leader who can proactively embrace change with a results-driven mindset Our Benefits • A market-leading salary package • An allowance of up to £2,960 depending on location • A flexible contract of 40 or 45 hours a week. Salary will be pro rata • 25 days annual leave plus bank holidays, as well as the chance to purchase extra holidays through our holiday purchase scheme • 26 weeks full pay following 1 year service for Maternity and Main Adopter Leave • Comprehensive training and ongoing development opportunities throughout your Aldi career • Lifestyle benefits including discounted gym memberships, cinema tickets, and holiday deals

At Peabody, every home matters. Every letting matters. Every day a property sits empty is a missed opportunity for someone waiting for a home. We're looking for an exceptional Allocations & Lettings Manager to lead a high-performing frontline service. This is a role for a confident and resilient leader who thrives in a fast-paced environment, understands the complexities of social housing, and has the energy and determination to drive performance whilst bringing people with them. About the role North-West London is one of the most diverse and challenging housing markets in the country. Demand is high, expectations are high, and every decision has a direct impact on residents and communities. As our Allocations & Lettings Manager, you'll lead the operational delivery of lettings and allocations across the region, ensuring homes are allocated quickly, fairly and compliantly. A major focus of the role will be reducing void turnaround times and ensuring properties are let as soon as they become available, helping more people access safe and secure housing. You'll be responsible for managing a team of ten Allocations & Lettings professionals, setting clear expectations, holding people accountable, and creating a culture of high performance, continuous improvement and excellent customer service. Success in this role requires someone who is organised, decisive and commercially aware, whilst remaining fair, supportive and committed to developing their people. What you'll be doing • Lead, motivate and develop a high-performing Allocations & Lettings team, providing effective coaching, support and performance management., • Drive service performance, reducing void turnaround times and maximising re-let outcomes whilst delivering excellent customer service., • Ensure homes are allocated quickly, fairly and compliantly in line with legislation, policies, procedures and nomination agreements., • Work collaboratively with Repairs, Neighbourhoods, Customer Services and local authority partners to remove barriers and improve operational performance., • Use data, insight and reporting to monitor performance, identify opportunities and drive continuous improvement across the service., • Manage complex cases, complaints and escalations while leading service improvements and promoting best practice across the organisation. About you We're looking for a confident, resilient and energetic leader who thrives in a fast-paced environment and isn't afraid to make difficult decisions. You'll know how to balance challenge with support, holding people accountable whilst bringing them with you on the journey. You'll be comfortable working in a complex and demanding housing environment, able to build strong relationships, influence stakeholders and maintain focus on delivering excellent outcomes for customers. You'll have: • Experience of managing allocations, lettings or housing management services within a social housing setting., • Strong knowledge of housing legislation, allocations policy and regulatory requirements., • A track record of improving performance and leading teams through change., • The confidence to manage difficult conversations, performance issues and complex operational challenges., • Excellent communication and relationship-building skills, with the ability to influence a wide range of internal and external stakeholders., • Strong organisational skills, sound judgement and the ability to prioritise effectively in a busy environment., • A commitment to delivering excellent customer outcomes and making the best use of housing stock. Why join Peabody? This is an opportunity to make a genuine impact. You'll be leading a service that helps people access homes, supports local communities and plays a vital role in Peabody's performance. If you're a driven housing leader who enjoys delivering results, tackling challenges head-on and developing high-performing teams, we'd love to hear from you. Join us and help ensure every available home is let quickly, compliantly and with the customer at the heart of everything we do. Here’s what you’ll get when you join us: • Flexible and hybrid working, • 30 days' annual leave, plus bank holidays, • Up to 10% pension contribution, matched 1:1, • Two additional paid volunteering days each year, • Flexible benefits scheme, including options for healthcare, dental care, and more What to expect from our recruitment process We’re committed to a fair, inclusive, and transparent recruitment process. Interviews/assessment will be held in person on the 10 August in our Ealing Office. Please read before you apply • You must have the right to work in the UK; we are unable to provide visa sponsorship., • We reserve the right to close this advert early if we receive a high volume of suitable applications., • Due to the pace and operational demands of the service, this role requires a minimum of four days per week in the office. Regular on-site presence is essential to lead the team effectively, manage performance, collaborate with key stakeholders and deliver excellent customer outcomes. We’re committed to delivering Simple, Safe, and Smart services. Our values Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together are at the heart of everything we do. If you share these values and want to make a real impact, we’d love to hear from you. Please apply by submitting an anonymised CV, answer our application questions and providing a short supporting statement outlining why you're the ideal candidate for the Allocations and Lettings Manager role. Closing date: 30th July 2026 at midnight

Our client is seeking a dynamic and driven Housing Parking and Garages Manager to join their Housing team on a contract basis. This role is pivotal in managing and delivering the housing department's strategy for parking on estates. It encompasses leadership, estate management, and the effective utilisation of parking and garage resources to maximise income and service efficiency. Key Responsibilities: Manage the housing department's strategy for parking on estates, ensuring effective utilisation of parking and garage resources. Promote garage use to maximise income through robust account management and arrears collection. Develop, implement, and embed a continuous improvement culture relating to parking and garages. Progress the garage refurbishment programme and implement new Traffic Management Orders on Housing Estates. Be the main point of contact for all parking-related matters, providing expert advice and ensuring effective cross-departmental working. Accountable for maintaining high standards in garage management systems, including writing and reviewing procedures. Conduct regular team meetings and appraisals to ensure targets, service aims, and staff development needs are met. Monitor and resolve issues related to garage rent recovery, voids management, and complex repairs. Collaborate with various teams, including finance, repairs, and development, to ensure service delivery and address any operational challenges. Identify and implement IT and business solutions to improve service provision and monitor performance. Proactively seek revenue streams for underutilised parking and garage areas, negotiating with private companies as necessary. Handle customer interactions, including investigating complaints and ensuring continuous improvement in customer satisfaction. Job Requirements: Experience in estate management, with a focus on housing and parking services. Strong understanding of customer needs and the ability to define organisational business requirements. Excellent written and numerical skills, with proficiency in drafting reports, presentations, and handling budgets. Proficiency in housing management and rent recovery database systems, as well as Microsoft Office applications. Proven track record of removing barriers and achieving customer-focused services through effective stakeholder collaboration. Experience in performance management, KPI monitoring, and managing a dispersed workforce within a housing environment. Knowledge of relevant legislation impacting parking management within the housing sector. Understanding of relevant Health and Safety legislation in staff management, parking, and building contexts. If you have a passion for estate management and the skills to drive improvements in housing parking and garages, we encourage you to apply now for this unique opportunity with our client

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional relationships with VIP and high-value customers. Deliver a personalised concierge-style service for premium customers. Proactively identify opportunities to enhance loyalty and retention. Manage sensitive or high-profile customer cases with discretion and professionalism. Partner with Buying, Merchandising and Marketing teams to support VIP initiatives and events. Foster a positive, collaborative and customer-focused culture across all customer touchpoints within The Outnet and our partner organisations. Operational Management Monitor daily service performance across email, chat, phone and social channels. Ensure agreed SLAs and KPIs are consistently achieved. Review workflows and identify opportunities for automation and process improvement. Create and maintain customer service policies and knowledge resources. Work closely with Logistics, Technology, Finance and Warehouse teams to resolve operational issues impacting customers. Data & Performance Analysis Use customer data and operational metrics to identify trends and opportunities. Produce regular reporting on service performance and customer insights. Analyse root causes of recurring issues and implement preventative solutions. Monitor customer satisfaction measures and recommend improvements. Support strategic decision-making through data-driven recommendations.Typical metrics may include: Customer Satisfaction (CSAT) Net Promoter Score (NPS) First Contact Resolution Response and Resolution Times Service Level Achievement Customer Retention Complaint Volumes VIP Customer Engagement Profile Experience managing a Customer Care or Customer Experience team within an e-commerce or retail environment. Strong experience supporting premium or luxury customers. Excellent people management and coaching skills. Highly customer-centric with exceptional communication skills. Strong analytical ability with experience using data to improve performance. Experience producing reports and presenting insights to senior stakeholders. Ability to prioritise multiple demands in a fast-paced environment. Strong problem-solving and decision-making skills. Experience within luxury fashion or premium retail. Knowledge of CRM and customer service platforms (such as Chatwoot, Zendesk, Salesforce, Monday or similar). Experience working with international customers. Understanding of e-commerce operations, fulfilment and returns processes. Job Offer Hourly rate of £16.00 to £19.00, dependent on the level of experience. Temporary position offering flexibility in work arrangements.If you're interested in this role, apply now

Ealing, London – hybrid working Help us build trust, improve services and deliver better outcomes for residents North-West London is one of our largest, most diverse and fast-paced regions. We're looking for an experienced and inspirational Regional Resolution Manager to lead our resolution service, ensuring residents receive fair, timely and high-quality outcomes when things don't go as planned. This is a high-profile leadership role with significant regional responsibility. You'll oversee complaints, Member enquiries and executive correspondence, working at the intersection of resident experience, operational performance, regulatory compliance and organisational reputation. As a trusted partner to Regional Directors and operational leaders, you'll use insight from complaints and resident feedback to drive learning, improve services and strengthen resident confidence. What you'll be doing Leading a team of Complaint Investigators and Coordinators, you'll be responsible for ensuring complaints and enquiries are managed consistently, professionally and in line with regulatory expectations. You will: • Lead the delivery of a high-quality resolution service across North West London., • Ensure complaints, Member enquiries and executive correspondence are handled fairly, consistently and within timescales., • Act as the escalation point for complex, sensitive or high-risk cases., • Oversee responses to MPs, Councillors and other key stakeholders., • Ensure compliance with the Housing Ombudsman's Complaint Handling Code and organisational policies., • Use complaints, Ombudsman decisions and resident feedback to identify trends, root causes and opportunities for service improvement., • Work collaboratively with operational leaders to embed learning and reduce repeat complaints., • Provide performance insight, challenge and support to improve resident outcomes., • Build strong relationships with internal and external stakeholders to protect and enhance resident trust. Serving one of our most complex urban regions, you'll be comfortable managing politically sensitive and high-profile casework, balancing resident expectations, regulatory requirements and reputational risk while maintaining a strong focus on service improvement. About You You'll be an experienced housing professional with strong leadership skills, excellent judgement and a passion for improving resident experience. You'll bring: • Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment., • Strong knowledge of the Housing Ombudsman's Complaint Handling Code and effective complaint resolution practices., • Understanding of the Regulator of Social Housing Consumer Standards and the wider housing regulatory landscape., • Experience managing complex complaints relating to repairs, housing management, tenancy matters, antisocial behaviour, resident safety or property services., • Experience responding to enquiries from MPs, Councillors, senior executives and other high-profile stakeholders., • Proven success leading, developing and motivating high-performing teams., • Excellent written communication skills, with the ability to produce clear, balanced and evidence-based responses., • Strong analytical skills and experience using insight to drive continuous improvement., • The confidence to challenge constructively and influence leaders at all levels. Why this role matters Complaints provide some of the most valuable insight into our residents' experiences. As Regional Resolution Manager, you'll ensure complaints are not only resolved fairly and effectively but that the learning from them drives meaningful service improvements across the region. Our values and service standards You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving. Why join us? You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day. Here’s what you’ll get when you join us: • Flexible and hybrid working, • 30 days' annual leave, plus bank holidays, • Up to 10% pension contribution, matched 1:1, • Two additional paid volunteering days each year, • Flexible benefits scheme, including options for healthcare, dental care, and more What to expect from our recruitment process We’re committed to a fair, inclusive, and transparent recruitment process. Interviews/assessment will be held in person on the 6 August in our Ealing Office. Please read before you apply • You must have the right to work in the UK; we are unable to provide visa sponsorship., • We reserve the right to close this advert early if we receive a high volume of suitable applications., • Regular attendance at our Ealing Gateway Regional Office with travel across our other regions and visits to our Headquarters in London. If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role. Closing date: 29th July 2026 at midnight

Neighbourhood and Tenancy Services Manager Location: London Pay Rate: Circa £300 per day Contract: Interim / Ongoing Working Pattern: Monday to Friday, fully on-site An excellent opportunity has arisen for an experienced Neighbourhoods & Tenancy Services Manager to join, a high-performing local authority recently awarded the highest available consumer grade of C1 by the Regulator of Social Housing. This is a key leadership position within the Housing Directorate, responsible for managing a newly formed team of 5X Neighbourhood & Community Officers and one Neighbourhood & Community Coordinator. The team will oversee the delivery of housing and neighbourhood services to approximately 3,000 residents, within a wider housing portfolio of around 15,000 tenanted homes. The Role As Neighbourhoods Manager, you will provide strategic and operational leadership to ensure the delivery of a high-quality, resident-focused tenancy and neighbourhood management service. You will lead a team responsible for supporting residents to live in safe, sustainable and thriving communities, while ensuring that housing services meet regulatory, operational and customer service standards. Key responsibilities will include: Leading the delivery of tenancy and neighbourhood management services. Managing and improving performance through clear KPIs, targets, reporting and recovery plans. Overseeing antisocial behaviour, tenancy enforcement, estate management and complex tenancy cases. Ensuring fire safety and housing management actions arising from risk assessments are completed within required timescales. Managing voids, allocations, viewings, sign-ups and rehousing activity to meet operational targets. Developing and delivering estate inspections, home visits and resident engagement programmes. Supporting the team to identify and resolve tenancy breaches, illegal occupancy and issues affecting vulnerable residents. Providing management oversight of complex cases, ensuring legal advice and enforcement action progresses appropriately. Driving service improvement, innovation, digital transformation and modern ways of working. Preparing the service for audits and regulatory assessments by the Regulator of Social Housing. Delivering improvement plans to maintain and strengthen the Council’s C1 regulatory position. Developing annual operational plans covering performance, finance and customer service outcomes. Managing staff performance, supervision, appraisals, development plans and workforce planning. Building effective relationships with residents, tenant and resident associations, councillors, police, health services, contractors and community organisations. Supporting complaint resolution and using resident feedback and data to improve service delivery. Deputising for the Head of Service and representing the Council at meetings, forums, surgeries and community events.This is a highly visible and community-facing role, requiring attendance on-site five days per week. Evening and weekend attendance may occasionally be required to meet resident and organisational needs. About You The successful candidate will be an experienced housing professional and confident people leader with a strong background in tenancy, neighbourhood or housing management. You should have: Proven experience leading a housing, tenancy or neighbourhood management team. Expert knowledge of social housing, tenancy management, estate management and relevant legislation. Experience managing antisocial behaviour, complex cases, safeguarding and tenancy enforcement. A strong track record of setting and exceeding KPIs and improving service performance. Experience managing staff through supervision, performance reviews, coaching and development. Proven experience delivering service transformation, cultural change and continuous improvement. Experience working within a local authority, housing association or similar social housing environment. Strong knowledge of regulatory compliance and the Regulator of Social Housing’s consumer standards. Experience managing resident engagement, complaints and customer satisfaction initiatives. The ability to analyse performance data, customer insight and feedback to develop effective improvement plans. Excellent written and verbal communication skills, with the ability to engage confidently with residents, Members, colleagues and external partners.You should be educated to degree level or have equivalent professional experience. A Level 4 housing qualification is desirable, although candidates willing to work towards the qualification within two years will also be considered. Key Benefits Competitive interim rate of circa £300 per day. Opportunity to work with a high-performing London Borough. Join a newly formed team and help shape future service delivery. Strategic and operational leadership responsibility. Opportunity to influence resident satisfaction, community safety and housing performance. Work within a Council recently awarded the highest available C1 consumer grade.KeywordsNeighbourhoods Manager, Neighbourhood and Communities Manager, Housing Manager, Tenancy Manager, Neighbourhood Management, Tenancy Management, Housing Management, Social Housing, Local Authority Housing, Council Housing, Housing Association, Estate Management, Community Engagement, Resident Engagement, Resident Satisfaction, Customer Service, Antisocial Behaviour, ASB, Tenancy Enforcement, Complex Tenancy Cases, Housing Legislation, Housing Regulation, Regulator of Social Housing, Consumer Standards, C1 Rating, Regulatory Compliance, Fire Safety, Safeguarding, Domestic Abuse, Void Management, Voids and Lettings, Allocations, Rehousing, Tenancy Sustainment

Station Manager needed ASAP !! My client a busy growing airline are seeking a Station Manager to oversee and control all Ground Handling operations in accordance with agreed Handling contracts, Service Level Agreements (SLAs), and stringent safety requirements. You'll also be responsible for ensuring compliance with occupational health and safety standards sites under your supervision, in line with current procedures and the Health and Safety at Work program. Key Responsibilities : Supervise the services provided to the airlines clients at all stages of the passenger journey, ensuring compliance & quality standards. Maintain continuous control over the handling processes performed by the assistance organization at the station, ensuring adherence to quality, security, and safety standards. Oversee and control the performance of third-party assistance organizations. Coordinate passenger support in case of irregularities (transport, accommodation). Represent the airline to local authorities and various stakeholders at the station. Liaise with the Operations Control Centre and other operational entities (Hotline, HUB, etc.). Report on station activity and escalate passenger complaints to relevant entities for resolution. Monitor the collection process for ancillary revenues (excess baggage, upgrades) at the station. Drive team performance: Coach and motivate team members to optimize operations, achieve service excellence, and maximize customer satisfaction. Desired Profile : Location: Candidates must be residents of the United Kingdom and legally authorized to work in the country. Experience: You must have a minimum of 5 years of experience within an airline or with a handler in a role such as Duty Officer, Supervisor, or Station Coordinator. You are agile, dynamic in the field with a very large capacity for learning.Key Skills : Strong leadership and excellent team management skills. Strong operational expertise in airport processes and regulatory compliance, including safety and security requirements Strong customer service acumen and the ability to manage complex situations. Proactivity and analytical thinking for decision-making under pressure. Disciplined Organization for Enhanced Operational Efficiency Technical Knowledge: Proficient in Load Control processes, aviation regulations, handling operations, and dangerous goods regulations. Personal Qualities: Agile, dynamic, and a hands-on individual with natural leadership abilities. Languages: Fluency in written and spoken English is mandatory for this position. Salary Up to £55,000 DOE Interested apply here or email (url removed)

Complaints & Claims Manager. This is a unique opportunity for an experienced legal risk or complaints professional to take ownership of the firm's complaints and claims function, working closely with senior stakeholders to ensure matters are managed effectively, sensitively and in accordance wit

As Complaints Manager, you’ll lead and develop a team of over 18 Complaints Handlers and Team Leaders responsible for managing customer complaints within an FCA-regulated business. Due to continued growth, they’re looking for an experienced Complaints Manager to lead a high-performing team and d

As our Customer Experience & Complaints Governance Manager, you'll get to: Independent Complaints Governance & Quality Oversight Lead the end-to-end governance of all complaints, ensuring full compliance with FCA DISP complaints-handling rules and UK standards. As the global leader in our field, we

We are delighted to be supporting The Children's Society in their search for a.This is an exciting opportunity to support parents and carers of children and young people who are at risk of, or have experienced, missing from home episodes, helping families navigate complex challenges and improve outc

We're looking for a kind, compassionate and resilient specialist Support workers to join our Mental Health Social Care Service in Ealing.Want to feel like you have an exciting future? You'll feel at home here.Making you feel at home here means helping you thrive in every way.That's why we offer a wi

Early Learning Support Worker (Supply).Renfrewshire Council are looking to recruit enthusiastic and caring early learning support workers for our general supply pool.Appointable candidates will be required to work on a temporary basis covering short or long-term requirements within early learning an

We're looking for a kind, compassionate and resilient.Young People Mental Health Service.No personal care or experience required, just the right values.Annual leave increasing up to 30 days with length of service.A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pens

For further information please contact Liz Notman, ELC Area Support Manager – e-mail:.

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39 week sessional post i.Temporary until 31st March 2027.We are looking for an enthusiastic Early Years Support Worker to join our Rosehill Early Learni

For further information please contact Liz Notman, ELC Area Support Manager – e-mail:.

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

From Receptionist, Reception Supervisor, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way.

This is a casual, part-time role offering flexible working.As a Bank Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring ou

All Babus (Managers) are fully trained in mental health support & First Aid. A desire to to grow - we only promote our Head and Deputy Hosts from within, plus our award-winning Babu (Manager) Masterclass programme supports our teams with the tools to be our future leaders.

At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day - your compassion and dedicatio

Hampton Care Home is a spacious, purpose-built home in the London suburb of Hampton, providing high-quality nursing, dementia, palliative and short-term care for up to 76 residents.Set across three floors with generous ensuite bedrooms, dedicated staff teams and secure landscaped gardens, the home o

As a Bank Laundry Assistant at a Barchester care home, you'll help to make sure our residents receive quality care and support in the best possible surroundings.By making sure each resident has clean clothing and bedding, you'll be playing your own part in helping everyone to feel comfortable and at

Specialist Behavioural Support worker - Tower Hamlets, London.We're looking for a kind, compassionate and resilient Specialist Behavioural Support worker to join our Learning disabilities Social Care Service in Tower Hamlets.Want to feel like you have an exciting future? You'll feel at home here.Mak

Heathlands Care Home is a modern, purpose-built home in Chingford, offering high-quality nursing, dementia, palliative and short-term care for up to 84 residents.Set within private landscaped gardens, the home features spacious ensuite bedrooms across three floors, dedicated care teams, and a warm,

Care Assistant - Nights - Acomb.At Avery Healthcare, we are all about supporting the people who care for our residents.We know how hard our teams work, and we're here to celebrate and support you every step of the way.When you join us, you'll be making a positive impact on residents' lives every day

Support Worker - Newham, London.We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health Care Service in Newham.No personal care or experience required, just the right values.Want to feel valued? You'll feel at home here.Making you feel at home here means helpin

As an Activities Assistant at a Barchester care home, you'll deliver imaginative, fun and varied activities to ensure our residents can enjoy an environment that is motivational and fulfilling.We want to make sure each individual can pursue the interests they most enjoy and that means you'll have a

The service is staffed 24 hours a day, 7 days a week, by a dedicated team made up of the Registered Manager and Support Workers.