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Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required: No Reports to: VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Manages and is responsible for day-to-day activities of one or more unit of operations, • Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved, • Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company’s operations, • Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts, • Manage the daily/weekly/monthly P&L, • Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT, • Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis, • Spends time on floor to audit current procedures to monitor and improve efficiency of operations, • Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day, • Leads, manages, develops and motivates a team of ACCM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Participate in monthly and quarterly ATAC meetings, • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate, • Demonstrates expertise on Teleperformance’s tools, service offerings and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance’s capabilities, • Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s, • Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation, • Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site, • Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues., • Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations, • Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services, • Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience • Minimum 3 years’ experience of complaint management in a regulated environment preferably Financial Service, • Minimum 2 years’ experience of fraud management in a regulated financial services environment, • Experience of managing a large operation of 200+ people, • Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills • Achievement oriented, • Superior analytical ability, • Superior communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organizing, • Lead by example / integrity, • Problem Solving, • Employee & Client satisfaction orientated, • Self-motivated and can motivate others, • Highly advanced team building skills, • Strategic and commercial thinker, • High levels of resilience and focus, • Coaching focus, • Advanced facilitation & presentation skills, • Advanced project management skills, • Advanced change management skills, • Advanced KPI knowledge and understanding, • Commercially astute

Job Title: Fire & Security Service Engineer Location: Belfast Job Type: Full-Time, Permanent Schedule: Monday to Friday (plus call-out rota as required) Job Purpose We are looking for a skilled and reliable Fire & Security Service Engineer to join our growing Fire & Security Service teams. In this role, you will be responsible for delivering Planned Preventative Maintenance (PPM), Reactive Maintenance, and emergency support across a range of Fire & Security Systems. You will play a key role in ensuring compliance, safety, and system reliability across customer sites. Key Responsibilities • Carry out routine PPM in line with scheduled tasks and industry standards., • Respond effectively to reactive maintenance calls, breakdowns, and emergency situations., • Perform fault diagnosis and repairs on a range of fire alarm, CCTV (IP & analogue), access control, and intruder alarm systems., • Ensure compliance with all relevant Health and Safety legislation and company procedures., • Complete detailed and accurate job documentation, reports, and asset records., • Coordinate with subcontractors and suppliers for specialist system support and installations., • Support and liaise with clients, ensuring a high level of customer satisfaction., • Take part in an on-call rota for emergency response, as required., • Identify opportunities for system upgrades, replacements, or improvements., • Assist other trade teams on-site when required., • Work proactively to support continuous service improvement and contract growth. Working Relationships Internal: • Engineering Coordinators, • Service Managers External: • Clients and client representatives, • Subcontractors, suppliers, and system manufacturers Qualifications & Experience Essential: • Recognised Fire & Security Apprenticeship or equivalent experience, • Health & Safety training (e.g. Manual Handling, Working at Height), • Strong experience in fire alarm systems with supporting certifications, • IP and analogue CCTV system experience, • Current ECS card with Chapter 8 awareness, • IPAF trained, • Minimum of GCSEs (or equivalent) in Maths and English, • Industry experience in service, fault finding, and maintenance of fire & security systems Desirable: • City & Guilds 2360 Part 3 or equivalent qualification, • Experience with IT and networking related to security systems, • Supervisory experience (or ambition for future progression) Key Competencies • Teamwork: Works collaboratively to achieve shared goals, • Communication: Clear, professional, and effective with all stakeholders, • Planning & Organisation: Manages time, tasks, and priorities efficiently, • Commercial Awareness: Understands the impact of costs and efficiencies, • Risk Awareness: Identifies and mitigates operational risks, • Customer Focus: Delivers excellent service and builds positive relationships, • Adaptability: Responds positively to change and challenge, • Self-Motivation: Demonstrates initiative and a proactive approach, • Drive for Excellence: Committed to continuous improvement and quality Health & Safety All staff are required to take reasonable care for the health and safety of themselves and others, and to comply with all company health and safety policies and procedures. Diversity, Equity & Inclusion at Dalkia At Dalkia, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We value every individual and provide a supportive and respectful environment that promotes equality of opportunity. We welcome applications from all backgrounds, and we are proud to be an equal opportunity employer. Together, we aim to foster a workplace where everyone feels empowered to thrive and contribute their best. Apply now to join a dedicated and forward-thinking engineering team focused on safety, reliability, and service excellence in fire and security systems.

Are you ready to make a difference with your Health and Safety experience in a busy Risk Management team? We're recruiting for to add a Health and Safety Advisor in Belfast on a long term temporary contract. As an advisor, you will be responsible for the provision of specialist knowledge, advice and guidance on health & safety matters within the team. The role: * Provide professional advice and support to Directors, managers and staff on occupational safety and health in line with legislation, Trust policies and approved guidance. * Develop, implement and review Trust health and safety policies, procedures, audits and risk assessments, ensuring statutory compliance and consistency across the organisation. * Deliver training programmes, promote best practice, and build effective working relationships with managers, staff, safety representatives and statutory bodies. * Lead and manage the Trust's fit-testing service, including organisation of programmes, policy development, staff management, equipment maintenance and data reporting. * Investigate incidents, analyse trends, maintain databases and provide reports to Trust committees and senior management to support governance and risk management. * Liaise with external regulators, including reporting incidents under RIDDOR, and contribute to the Trust's wider organisational risk assurance requirements. * Represent the Trust by maintaining high standards of professionalism, equality, infection control, records management and continuous personal development. The Person As the successful candidate you will have the following background and experience: Essential: • Relevant degree and and NEBOSH qualification. Experience of developing, implementing and maintaining administrative systems in support Of service delivery. • Management of services and recourses across a mutli-site environment., • Full current Drivers License. What's in it for you?: • Salary: £37,338 per annum., • Generous annual leave allowance., • Flexible working arrangements. To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Zachery Downes Specialist Consultant at MCS Group 02896935501. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request. "This position is subject to an Enhanced (Basic/Standard) criminal record check through AccessNI. A criminal record will not necessarily be a bar to obtaining the position". Not all agencies are the same…MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.

The Nebosh General Certificate in Occupational Health and Safety. CPL have partnered with Northern Ireland Civil Service (NICS) to recruit for a Health and safety Officer (E01 Grade) to join their team on a temporary contract, with possibility of extension. DAERA, Health and Safety Coordination Bran

Job Description Job Title: Nuclear Safety Consultant - Multiple Levels Location: UK-wide - Multiple Sites & Remote/Hybrid Available Salary: Competitive + Benefits + Bonus Opportunities Contract Type: Permanent iO are currently on the lookout for experience Nuclear Safety Consultants from Senior to

Job Description Job Title: Nuclear Safety Consultant - Multiple Levels Location: UK-wide - Multiple Sites & Remote/Hybrid Available Salary: Competitive + Benefits + Bonus Opportunities Contract Type: Permanent iO are currently on the lookout for experience Nuclear Safety Consultants from Senior to

Renfrewshire Council is looking to recruit an enthusiastic and skilled Early Learning Support Worker.You will be part of a team assisting nursery officers in the delivery of early learning and childcare including supporting lunchtimes, working with individual/groups of children and the organisation

Full Time - Seasonal Fixed Term Staff Contract.

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE AND COMPLETE THEIR SKILLS AND QUALIFICATIONS EITHER VIA THE ME TAB ON FUSION PRIOR TO STARTING THE APPLICATION FORM OR BY CLICKING ON THE LINK AS PART OF THE APPLICATION PROCESS IN THE SECTION OF THE FORM TITLED “REVIEW SKILLS AND QUALIFIC

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.Monday - Thursday, 08:00-16:15.Applications will be accepted from those wishing to be considered for this role on a part-time basis.If you are applying for this r

Knowledge of national corporate procurement, partnership contracting policy, legislation, and programmes, knowledge of public sector operations and procedures and knowledge of appropriate health & safety legislation is desirable.

All further communication regarding your application, including any invite to interview and, if relevant, details of any formal offer/contract, will be done by email.

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Contract type: Full time, interim role. Contract duration: 3+ months (opportunity to go permanent).

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To lead configuration and data management, driving the Engineering Release and Change Management processes.You will ensure accurate Engineering Bills of Materials, smooth data transfer to ERP, and continuous improvement of PLM tools and workflows.Private Medical Insurance & Health Cashback Plan.Pro-

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Chesterfield Area | Flexible Hybrid (Work from Home Available).An exciting opportunity has arisen to join one of the UK’s leading engineering companies, delivering innovative solutions to some of the world’s most advanced manufacturers.We are seeking an Electronics Team Leader to take on a key r

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We're Hiring: Clinical Study Project Manager (Real World Evidence).RBW Consulting is partnered with a boutique firm operating in the life science and clinical research space by providing end-to-end support for real-world evidence (RWE) studies.Clinical Study Project Manager.This is a high-impact rol

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Contract Duration: 12 Months (28 Sep 2025 – 30 Sep 2026). Support contract tendering, negotiation, and recommendation (including Marine Warranty Surveyor input). Manage offshore installation contractors and ensure alignment across project disciplines.

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UK onshore wind O&M service contracts for a sector leader. Shape contracts that drive operational and financial outcomes. Drafting, negotiating and executing service/maintenance contracts.

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OTEs of £15 - £18p/h — Get Paid Fast, and Stay Local.Looking for extra income or more control over your work? Join.We’re hiring self-employed couriers now — immediate starts available.You’ll collect parcels from one of our.There’s no need to return to the depot once you’re finished.It�

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You can check this with the specific provider prior to contracting. So, once you've conducted your safety checks and loaded up, you can simply head off and drive. Adhere to all safety regulations on the road.

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You can check this with the specific provider prior to contracting. So, once you've conducted your safety checks and loaded up, you can simply head off and drive. Adhere to all safety regulations on the road.

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Adhere to all safety regulations on the road. You can check this with the specific provider prior to contracting. So, once you've conducted your safety checks and loaded up, you can simply head off and drive.

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Senior Project Manager / PMO - Markets Transformation.We are looking for an experienced.This role will play a key part in driving the execution of strategic initiatives across product lines, ensuring alignment with business goals and effective stakeholder engagement.Prepare clear, concise program up

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Project Manager – Wind Blade Decommission.Manufacturing site North East Ireland.Our client is a pioneering sustainability company transforming industrial plastic waste into high-performance materials.We are seeking an experienced Wind Blade Project Manager to lead and coordinate projects focused o

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We are seeking an experienced IFS Project Manager to lead the end-to-end upgrade of our current IFS Applications 10 environment to IFS Cloud.The successful candidate will be responsible for overseeing the planning, execution, and delivery of this critical ERP transformation project, working closely

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Youcancheckthiswiththespecificproviderpriortocontracting.

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OTEs of £15 - £18p/h — Get Paid Fast, and Stay Local.Looking for extra income or more control over your work? Join.We’re hiring self-employed couriers now — immediate starts available.You’ll collect parcels from one of our.There’s no need to return to the depot once you’re finished.It�

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Select, contract, and manage CROs and third-party vendors (labs, imaging, data management, central monitoring, etc. Negotiate budgets and contracts to align with program goals.

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Enforce standards through inspections, testing, and strict health and safety compliance. As a Contractor you would be Paid Somewhere between £550 - £650 A Day. Start Date Jan 2026 for a contracted 12 months.