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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Insight Specialist About the role We're looking for a Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. We’re passionate about using customer complaints as a driving force for change, helping Capital One to deeply understand our customers and translate these insights into opportunities that we can invest in. You’ll be part of a team of six specialists and work across our organisation on a range of initiatives; from designing and delivering powerful data-driven customer insights, partnering deeply as part of our Operations department and enhancing our complaints strategy so that we can achieve great outcomes for our customers. You’ll report into the Head of Complaints Strategy and will need to have a passion for deep collaboration across different teams and leveraging data to identify where and why things go wrong. Spotting patterns, creating compelling visual narratives and clearly explaining your results to people across the organisation of varied disciplines and levels will be key in the role. What you’ll do Manage and deliver complaints insight projects to successful conclusion and implementation through initiating and leading problem solving efforts in close partnership with internal stakeholders Support the UK Customer Operations management team in the real-time identification of emerging customer dissatisfaction trends and specific performance improvement initiatives that can be quickly leveraged to ensure good outcomes, operational efficiencies and reductions in service costs Manage and enhance our complaints strategy, as well as the associated risks and process control activities, while providing relevant and timely communication to all internal partners and stakeholders Prepare and present insights and recommendations, through both written reports and presentations, in a concise and compelling way to internal stakeholders Leverage internal, industry, regulator and Financial Ombudsman Service (FOS) information to produce objective and actionable insights of customer complaint drivers and outcome trends Ensure all outputs are actionable, grounded in customer understanding, and guided by the broader context of our organisation to inspire the team to uncover the “so what’s” of all deliverables Collaborate with teams from across global lines of business and drive the delivery of key regulatory data and reports What we’re looking for A natural storyteller with an endless curiosity for how we can enhance customer outcomes Excellent interpersonal skills with a positive and cooperative attitude that fosters collaboration and teamwork across all lines of business Experience with both qualitative & quantitative analytical methods Strong presentation-building, storytelling, and data visualisation skills Detail orientation, with some experience of more broad strategy design and process management A proven track record in delivering sustainable improvements, with a hands-on approach and outside-the-box mentality Creative problem solving and cutting through complexity with simple solutions Relevant experience in a regulated complaints environment Experience with Google Workspace, e.g. Google Sheets, Google Slides Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront – to provide LGBTQ+ support for all associates Mind Your Mind – signposting support and promoting positive mental wellbeing for all Women in Tech – promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Partnerships Development Manager\nLeicester, with hybrid working available after probation\nC£32,000 p.a. depending on experience, plus £3K car allowance & uncapped bonus\n Would you like to take ownership of high-value commercial partnerships within a dynamic and fast-growing sports organisation?\n Excited by the opportunity to create innovative, insight-led brand partnerships that deliver real business impact?\n Looking for a role where you can build senior relationships, influence strategy, and drive significant revenue growth?\nThe Company:\nWe are recruiting on behalf of a high-profile organisation within the sports industry, seeking an ambitious and commercially driven Business Development Manager within their Partnerships team. This is a fantastic opportunity to play a key role in driving new partnership revenue and shaping how brands engage within a premium sporting environment.\nWorking closely with internal teams across marketing, communications, and partnerships delivery, you will help bring commercial rights to life while building long-term, meaningful relationships with partners.\nRole & Responsibilities of the Partnerships Development Manager:\n Drive new partnership revenue by identifying, developing, and securing commercial opportunities across key sectors\n Proactively generate leads and build a strong pipeline through targeted outreach, networking, and industry engagement\n Develop creative, insight-led partnership proposals aligned to brand objectives and commercial goals\n Deliver compelling presentations and confidently communicate complex partnership opportunities\n Build and nurture relationships with prospective and existing partners to maximise long-term value\n Collaborate with internal teams to support the successful delivery and activation of partnership rights\n Engage partners and prospects at matchdays, events, and networking opportunities\n Monitor market trends and the wider sponsorship landscape to identify new opportunities and maintain competitive advantage\nAbout You as the Partnerships Development Manager:\n Proven experience in business development, sponsorship sales, or consultative commercial roles\n Track record of securing high-value partnerships, including six-figure agreements\n Strong relationship management skills with the ability to influence senior stakeholders\n Commercially astute with excellent analytical and strategic thinking ability\n Confident presenter with strong communication skills\n Highly organised, able to manage multiple opportunities and priorities simultaneously\n Experience using CRM systems to manage pipelines and partner relationships\n Understanding of partnership activation and sponsorship measurement is desirable\n Passion for sport with a proactive, energetic, and professional approach\n Full UK driving licence and access to a vehicle\nAdditional Benefits:\n Car allowance\n Hybrid working after probation\n Free on site car parking\n Fantastic, supportive team\n Excellent Networking opportunities\n Pension\n 24 days holiday plus bank holidays\nPlease note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.\nWhile we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.\nWe are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.\nWe look forward to hearing from you

Events Administrator\nLeicester City Centre / Hybrid\nC £32,500 p.a. DOE\n Do you thrive in fast-paced environments where organisation and attention to detail are critical to success?\n Would you love to play a key role behind the delivery of high-profile national and international events?\n Are you looking for a varied opportunity where no two projects, clients or days are ever the same?\nThe Company:\nER Recruitment are excited to be working with our client, a dynamic and growing events and brand management agency delivering end-to-end solutions across events, production, PR and brand experiences.\nThe business is now expanding its operational capability with a brand new Events Administrator role to support continued growth.\nRole & Responsibilities of the Events Administrator:\n Provide direct administrative and logistical support to 3 Project Managers across multiple live events\n Support venue sourcing, supplier coordination, catering research and logistics planning\n Manage attendee registration processes using systems such as Cvent, Eventbrite or internal CRM tools\n Maintain accurate event documentation including delegate packs, travel arrangements, name badges and event collateral\n Support budget tracking and financial administration, updating spreadsheets and highlighting variances\n Assist with coordination of site visits, transport and accommodation arrangements\n Collate and manage RAMS and compliance documentation from third-party suppliers\n Provide on-site and virtual event support as required (3–5 times per year)\n Maintain accurate databases of suppliers and event assets for future projects\nAbout You as the Events Administrator:\n Previous events administration experience\n Exceptionally organised with the ability to manage multiple deadlines and conflicting priorities\n Highly detail-focused with strong accuracy across logistics, documentation and scheduling\n Confident managing supplier and stakeholder relationships professionally\n Experience supporting budgets, purchase orders or financial tracking would be advantageous\n Strong digital skills including Google Sheets, CRM or ticketing platforms\n Adaptable, resilient and comfortable working within a fast-moving and evolving industry\n Able to bring a proactive, creative and solutions-focused approach to projects\n Willingness to occasionally travel within the UK or internationally in support of events\nAdditional Benefits:\n 27 days holiday (rising to 30) plus bank holidays\n Workplace pension (auto-enrolment)\n Weekly wellbeing and PT sessions during work time\n Flexible working hours (8:30–5:00 or 9:00–5:30)\n Hybrid working – 1 day WFH (Wednesday)\n * Exposure to national and international events\nPlease note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.\nWhile we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.\nWe are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.\nWe look forward to hearing from you

Position: Senior Architectural Technologist Location: Leicester Salary: Up to £50,000 + hybrid working + further benefits to be discussed Our client, a long-established architectural practice with over 50 years of history and multiple UK offices, is seeking a talented Senior Architectural Technologist to join their expanding Leicester studio. With a project portfolio spanning Mixed-use, Retail, Industrial, Aviation and wider Commercial sectors, this is an exciting opportunity to work on large, complex schemes across all RIBA Stages. The practice is in a planned phase of growth, driven by ambitious leadership and a consistently strong pipeline of major projects in a variety of sectors. Candidates operating at Senior, Principal or Associate level are welcome to apply. This is a Revit-led environment, so strong Revit capability is essential. You'll be joining an award-winning team known for combining technical rigour with creative, practical solutions delivering innovative, buildable projects for clients in both the private and public sectors. The culture is genuinely supportive and flexible, with staff well-being at its core and a generous benefits package to match. This is a fantastic opportunity for a Senior Architectural Technologist who wants to take ownership of significant projects, contribute through all RIBA Stages and grow within a practice that values long-term relationships and professional development. Salary & Benefits Competitive salary (£42,000 - £50,000 DOE) Hybrid working Profit related bonus Pension Life insurance Health insurance 34 days holiday pa (inc bank holidays) Progression opportunities Training, support and development - regularly scheduled reviews with your manager Other company benefits to be discussed at interview stageSenior Architectural Technologist Job Overview Opportunity to run projects at varying stages. Work within the Commercial, Mixed-Use and Industrial sectors. Collaborate with clients and consultant to manage projects efficiently. Resolve problems and issues that arise during construction. Liaise with clients and develop key relationships. Production of construction stage drawings in Revit. Production of technical packs, including General arrangement drawings and technical details. Working in small project-based teams within the office and digitally across offices. Visiting site and external organisations' offices for Design Team Meetings, site reviews, snagging and client and/or contractor meetings. Taking early-stage client briefs and developing these into design responses.Senior Architectural Technologist Job Requirements 5 years + industry experience Ability to action a client brief Live within a commutable distance of Longbridge, Birmingham Good Revit knowledge Strong Commercial or Industrial experience, highly advantageous Excellent communication and written skills Ability to work well in a small project team Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for

The Company: A fantastic opportunity for an Accessories Designer to join a dynamic accessories company who work with UK high street retailers. You will be designing a variety of Accessories including Bags and Belts. This role would suit a talented Designer who is forward thinking with a great eye for fashion accessories including bags, and footwear. Senior and Junior positions available The Role: Supporting the design team to help bring together fresh, new and commercial ranges. Creating and producing CAD design for presentations in line with customer expectations for high street retailers. Liaising with Far East factories on a daily basis. Attending customer meetings for briefs etc. Trend research and analysis mood boards. Skills Required: Working within a supplier is advantageous. Strong interpersonal and communications skills. Exceptional organisational skills, ability to multi-task, prioritise and think ahead. Genuine passion for accessories and fashion design. Proactive and problem solving. Meticulous with a keen eye for detail and appreciation of the technical side of design. Positive and enthusiastic team player with the ability to listen and learn. Ability to work under pressure caused by seasonal concentration of activity. Working knowledge of Adobe Creative Suite and Microsoft Office are essential. By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting to us processing your personal details in relation to current/future job opportunities. The information that you have submitted to us will be used in order to consider your suitability for the role you have applied for. A copy of our Privacy Policy can also be viewed on our website which explains how we gather, protect and manage any personal data that you share with us Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify. Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily

Project Manager Location: Leicester Employment type: Full Time Working Hours: Monday to Friday What’s in it for you… We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it. 25 days annual leave plus bank holidays Option to buy up to 5 additional holidays Group Personal Pension Plan Career development and progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP and mental health support and counselling services Cycle to Work scheme Discount club covering supermarkets, phone bills, gyms and more Life assurance cover Long service recognition Enhanced Maternity Pay Paid volunteering opportunities in your community About the role… As a Project Manager, you will oversee the planning and delivery of a varied portfolio of projects within the water sector. You will ensure alignment with client expectations and organisational objectives while acting as the senior coordination point between Operations and the wider business. The role focuses on programme planning, stakeholder engagement, performance management, and ensuring the safe, compliant delivery of all project activities. You will drive continuous improvement, challenge inefficiencies, and ensure all projects meet agreed KPIs, SLAs and delivery milestones. In this role, you will: Develop, promote and maintain a strong safety culture with full compliance to industry standards and regulations Be accountable for end?to?end project delivery, ensuring Time, Cost (at delivery level), Quality and safety objectives are met Lead planning, coordination and execution of project works, maintaining accurate programmes and progress controls Manage and mitigate operational risks, escalating issues that impact programme performance or client outcomes Analyse performance data to identify trends, risks and improvement opportunities Act as the senior operational interface with clients and internal leadership Ensure client expectations are met through proactive communication and relationship management Provide clear, accurate project updates and governance documentation to the Operations / Framework Manager Work collaboratively with the Senior QS to support forecasting, financial reporting and commercial governance Monitor delivery performance against commercial targets and highlight risks, variations or impacts Develop and maintain resource plans to ensure capacity and capability align with workload Manage supply chain partners and act as an escalation point for performance issues About you… Required Qualifications & Experience Experience in at least two of the following: Construction, Utilities and/or Framework delivery Proven Project Management experience Degree (or equivalent) in Utilities Management, Project Management or a related discipline Full UK driving licence Knowledge & Experience Ability to operate at both strategic and programme level Strong leadership and people management capability, with experience building and developing high?performing teams Excellent communication and interpersonal skills Flexibility and adaptability with the ability to develop creative solutions Strong commercial, financial and analytical skills Experience delivering objectives within available resources Proven track record managing different contractual arrangements Experience delivering project portfolios Ideally professionally qualified (e.g. APM PMQ, Prince2 or equivalent) Skills & Personal Qualities Ability to communicate effectively at all levels within Ipsum and client organisations Excellent communication and time management skills Professional and positive approach Self?motivated, organised and proactive Flexible attitude and adaptable mindset Team player with the ability to work independently when required Our commitment to Equal Opportunities… We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR. Next steps… If you’re interested in this opportunity, please apply or reach out to the Careers Team for more information

A good understanding of structural and technical design processes used within the printed packaging industry (cutter profiles, varnish blankets etc).

The Consultant will play a key role in:.Providing senior clinical leadership in.Participating in consultant rotas and delivering.Supporting service development, quality improvement, and clinical governance initiatives.Mentoring and teaching NCHDs, trainees, and multidisciplinary colleagues.Competiti

Theatre HCA - NHS Insourcing Opportunity.Are you a Theatre HCA with experience in surgical or perioperative settings, looking for additional weekend work? Here at 18 Week Support, we have an exciting opportunity to support a well-established NHS Trust in the Hampshire area within a busy Urology serv

I love working in the court team because it places the emphasis on thorough assessment and robust social work analysis.The pastoral/management care is the best I have ever experienced and the opportunities to do real social work and make a real difference to children’s lives at such a crucial and

New NHS Opportunity – Band 7 / 8a Clinical Pharmacist | West Yorkshire.I’m pleased to share a new opportunity for an experienced.Band 7 or Band 8a Clinical Pharmacist.NHS hospitals in West Yorkshire.Deliver clinical pharmacy services including.Provide expert medicines advice to.Postgraduate Dipl

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Interim Cancer Recovery Director - Healthcare Organisation – Start ASAP – circa 12 Months – NHS Band 9.We are confidentially supporting a healthcare organisation in their search for an Interim Cancer Recovery Director to lead the delivery, improvement and transformation of cancer performance a

Kent / Hybrid (3 days doing face 2 face in East-West Kent).Expected to last 3months with possible extension.The post holder will support the Head of Department and their team to ensure that the Specialist Assessment and Placements team’s work-streams are managed effectively through the Section 117

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ADHD Specialist Independent Prescriber (Nurse or Pharmacist).Right to Choose (RTC) – Fully Remote ADHD Assessments.We are recruiting on behalf of a.Right to Choose (RTC) ADHD provider.ADHD assessment and treatment services across England.Our model is designed to improve access to timely, evidence-

We Are Hiring – Healthcare Assistant | Ultrasound Department.Month Fixed Term Position £24-27k per annum.Based in various clinics in Surrey: GU22, KT12, TW20.Possibility to work overtime and cover weekend shifts.SAH Diagnostics is a growing healthcare provider dedicated to delivering high‑quali

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This leading, innovative clinic based in North London are looking for a skilled and professional Phlebotomist to join their growing private healthcare team.This is an exciting opportunity to work in a modern, patient-focused clinic delivering high-quality healthcare services in a supportive and prof

Consultant Psychiatrist – Medico-Legal.This is an excellent opportunity to undertake high-quality, independent psychiatric assessments supporting legal proceedings within a well-established, clinician-led service.The service is known for producing.Review medical records and relevant documentation

Endoscopy Decontamination Technician - NHS Insourcing Opportunity.Are you an Endoscopy Decontamination Technician looking for additional weekend work? Here at 18 Week Support, we have an amazing opportunity to work with multiple well-established NHS Trusts in the West Midlands.This is an excellent o

The Dentalist | High Earnings | High Performance | High Standards.This is not a role for everyone.At The Dentalist, we’re looking for a results-driven Treatment Coordinator who can confidently convert consultations into booked treatments and do it consistently.What Makes This Role Different:.Y

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Adult Social Worker – Preparing for Adulthood.Service Care Solutions | Thurrock Council.Hybrid – expectation of attending the office twice per week (or as per service requirements).Job Overview Service Care Solutions are recruiting for an experienced Adult Social Worker to join Thurrock Council�

Area Operations Manager – Pharmacy (Multi-site).We are seeking experienced Area Operations Managers with a background in multi-site pharmacy management.We are looking for strong leaders who:.Thrive on colleague and patient interaction.Are passionate about spending the majority of their time in pha

Our Consultant in Care of the Elderly will play a pivotal role in the delivery of high-quality general medical care while helping to shape the development of frailty services for the Island of Jersey.This post sits within a newly formed Elderly Care and Frailty Department and combines inpatient ward

Experienced Case Manager – Adult Brain & Spinal Injuries.Full or part time (minimum 3 days/week).Must have medico-legal case management experience*.Compass Associates is proud to be working with a well-established case management business, to recruit a new Case Manager to join their North West adu

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Clinical Scientist – Exciting Career opportunity in Radiation Oncology – British overseas Territory.The small team in this centre are seeking to hire a new Medical Physicist/Clinical scientist.Life on the Island is excellent for those who enjoy an outdoors.Excellent basic salary (depending on ex

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Shire Healthcare are recruiting for a.The candidate appointed will be the lead Psychologist working across.The post holder will work within an MDT providing clinical psychology input to service users with.This will include specialist neuropsychological assessment and individual therapy.Psychologists

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We are currently recruiting for an experienced and dedicated healthcare professional to join a busy Intermediate Care service.The successful candidate must:.Be a car driver with access to a vehicle for community-based visits and service delivery.Hold current HCPC registration.Have experience working

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