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Customer relation jobs in United Kingdom - Page 2

  • Public Relations Officer
    Public Relations Officer
    1 month ago
    £39000–£45000 yearly
    Full-time
    London

    About Us Natural Ways Body Balance Limited is a premier wellness and spa centre located in the heart of London. Established in 2012, we specialise in traditional Chinese massage, Thai massage, sports massage, deep tissue massage and holistic wellness therapies. We serve a diverse client base, with a significant proportion of our customers coming from the local Asian community, and are committed to delivering exceptional customer service and promoting wellbeing through professional therapeutic treatments. Due to the continued growth of our business and the expansion of our customer base, we are seeking an experienced Public Relations Officer to strengthen our brand presence, develop community relationships and support the company's ongoing marketing and customer engagement activities. Key Responsibilities 1. Develop and implement public relations activities to promote the company's wellness and holistic therapy services, enhance brand awareness and maintain a positive public image within the local community. 2. Prepare bilingual (English and Chinese) promotional materials and external communications, ensuring consistent brand messaging across all public-facing platforms and supporting the company's reputation and customer engagement. 3. Build and maintain relationships with local community organisations, business associations, referral partners and corporate clients by coordinating approximately 10–15 stakeholder contacts, arranging 2–3 meetings each week and following up partnership opportunities to strengthen community engagement and referral networks. 4. Organise 1–2 community engagement or promotional events each month; monitor customer feedback, online reviews and public perception; analyse market trends and prepare monthly reports with recommendations for senior management. 5. Support business development and partnership initiatives; respond to external enquiries; coordinate public communications; and ensure all external communications comply with UK advertising standards, GDPR and professional ethics. Essential Requirements -A Bachelor's degree or an equivalent qualification; -At least one year's relevant experience in public relations, communications, customer engagement or business development; -Strong written and verbal communication skills in both English and Chinese; -Experience in preparing promotional materials and coordinating external communications; -Experience in maintaining relationships with customers, business partners or external stakeholders; -Good organisational skills and the ability to manage multiple tasks simultaneously; and -A sound understanding of UK professional communication standards, including data protection (GDPR) and advertising requirements. We welcome talented and enthusiastic individuals to join our team.

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  • Business Analyst
    Business Analyst
    1 month ago
    £40000–£45000 yearly
    Full-time
    London

    About Us Curiouser Family is a UK-based family education and community services provider dedicated to supporting children and families through educational programmes, family activities and community engagement. As our business continues to grow, we are looking for a motivated and analytical Business Analyst to join our team and support the company's operational performance, business planning and strategic development. Key Responsibilities • Collect, analyse and interpret operational, financial and business data across the company's educational programmes, family activities and community services, and prepare regular management reports to support business decision-making., • Monitor programme performance, customer enrolment, participation rates, revenue, budgets and operating costs, identifying trends and providing recommendations to improve operational efficiency and business performance., • Analyse the financial performance, income, expenditure and budget utilisation of different programmes, providing insights to support cost control, resource allocation and financial planning., • Analyse customer feedback, service outcomes and business performance data to evaluate the effectiveness of existing programmes and recommend improvements to enhance customer experience and service quality., • Develop and maintain key business performance indicators (KPIs) and management reporting systems to support strategic planning and performance management., • Assist in preparing business plans, operational budgets, forecasts and performance reports to support business planning and resource management., • Review internal operational and administrative processes, identifying opportunities to improve workflow efficiency, strengthen internal controls and enhance cross-departmental collaboration., • Work closely with different departments to collect and analyse business and financial information, providing practical recommendations to support the company's day-to-day operations and long-term development., • Provide business performance analysis and strategic support to senior management, contributing to the company's continued growth and operational improvement. Person Specification The successful candidate should have: • A bachelor's degree or above in Business, Finance, Accounting, Economics or a related discipline., • Relevant experience in business analysis, financial analysis, management reporting or operational analysis., • Strong analytical and problem-solving skills, with the ability to interpret business and financial data and present meaningful insights., • Experience in budgeting, financial analysis and business performance reporting., • ACCA qualified, partially qualified, or actively studying towards the ACCA qualification is highly desirable., • Excellent Microsoft Excel skills; experience with data analysis and reporting tools would be advantageous., • Strong organisational and communication skills, with the ability to work collaboratively across different departments., • Excellent written and spoken English; Mandarin Chinese language skills would be an advantage due to the company's client base.

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  • IT Support Analyst
    IT Support Analyst
    1 month ago
    £32000–£35000 yearly
    Full-time
    New Barnet

    Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client. Responsibilities: · Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking. · Troubleshoot and resolve hardware and software problems in a timely manner. · Perform system administration tasks such as user account management, Active Directory updates, and software installations. · Monitor and maintain IT systems to ensure optimal performance and reliability. · Collaborate with internal teams to implement IT solutions and improvements. · Respond to and resolve support tickets efficiently. · Document technical procedures and solutions for future reference. · Assist in the setup and configuration of new IT equipment and software. · Liaise with external vendors and service providers when necessary. Requirements: · Proven experience as a 2nd Line Support Engineer or similar role. · Experience working for an MSP is advantageous. · Solid understanding of IT systems, networking, and infrastructure. · Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites. · Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID). · Experience with hardware troubleshooting and software installations. · Excellent problem-solving skills and attention to detail from 1st to 2nd line level. · Effective collaborator and communicator at all levels who uses their own initiative and shares skills · Ability to work independently and as part of a team. · Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices · Demonstrated ability to quickly learn new skills · Working well under pressure, ability to prioritise work streams and refer on where required. If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team! Job Type: Full-time Benefits: Company events Company pension On-site parking Work Location: Storm IT Offices. In Person

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  • Business Development Executive
    Business Development Executive
    1 month ago
    £15–£50 hourly
    Part-time
    Norbury, London

    About the role We are looking for a reliable and confident person to join our construction company on a long-term basis. The role starts from approximately 5 hours per week, with the opportunity for more hours as we build a successful working relationship. Full training and all necessary information will be provided. Main responsibilities • Contact architects and architectural practices by phone and email., • Introduce and represent our company professionally., • Build good relationships with architects., • Help get our company invited to tender opportunities., • Follow up with architects when required., • Send company information and documents by email., • Keep simple records of calls, emails and progress., • Communicate with architects throughout the tender process. This role is focused on quality, not quantity. We are looking for someone who can build strong relationships and create genuine opportunities, not simply make a high number of calls. What we are looking for • Confident speaking on the phone., • Professional email communication., • Well organised and able to work independently., • Friendly, reliable and professional., • Previous experience in Business Development, Lead Generation, Telesales or Customer Relationship Management is preferred., • Experience working with construction companies, architects or related industries would be an advantage, but is not essential. Working hours • Fully remote., • Starting from approximately 5 hours per week, with the opportunity to increase hours over time., • Working hours will be agreed together., • Calls should be made during normal UK business hours. Pay & Benefits • Competitive hourly rate depending on experience., • Performance-based bonuses., • Long-term opportunity with increased responsibilities, working hours and earning potential. When applying, please tell us: 1. Have you worked in a Business Development, Sales or Lead Generation role before?, 2. Have you worked with construction companies, architects or within the construction sector?, 3. Why do you think you would be a good fit for this role?

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  • Assistant Manager at Abokado - up to £35k pa + Bonus + No weekends/eves
    Assistant Manager at Abokado - up to £35k pa + Bonus + No weekends/eves
    1 month ago
    £32000–£35000 yearly
    Full-time
    London

    Assistant Manager - up to £35,000 pa + discretionary bonus and no weekend and no evening working. At Abokado we prepare delicious and nutritious meals such as fresh salads, rice bowls, sushi, breakfast and organic coffee for our wonderful customers in locations in central London. We’re looking for an experienced Assistant Manager to work in our busy kitchens and serving customers. What we offer: Starting pay £32k to £35k pa (depending on experience) Performance related bonus Mon-Fri only (no weekend or evening working) Full Time role Guaranteed hours - 45hrs (no minimum hours contracts) Monthly salary payment Excellent training Free delicious meals while on shift 50% off Abokado at all locations 28 days holiday (including bank holidays) Great career prospects, opportunity to progress to GM (up to £45k pa salary + bonus) What we’re looking for: At least 12 months experience as a GM or AM in a similar food environment Great leadership skills Good financial and operational KPIs Positive attitude and high energy Reliability and punctuality Hard work and great team player Willingness to learn High standards and accuracy Happy with early starts - 6am is typical To apply: Please send your CV and a few words introducing yourself and why you want to join the Abokado family. Please tell us about your experience and skills as a GM or AM We will then carry out a phone interview and if successful invite you to a trial the following day. If your trial is successful you’ll be offered a role and you can join immediately.

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  • Experienced Server
    Experienced Server
    1 month ago
    £13–£15 hourly
    Full-time
    London

    We are seeking a dynamic and experienced Waiter/Waitress to join our vibrant dining team. In this role, you will be the face of our establishment, delivering exceptional service that creates memorable guest experiences. Your energetic approach and attention to detail will ensure guests feel welcomed, valued, and satisfied from the moment they walk through the door. This position offers an exciting opportunity to showcase your food industry expertise in a lively, fast-paced environment dedicated to fine dining and outstanding hospitality. Responsibilities • Greet guests warmly and assist them with seating arrangements, providing a welcoming atmosphere from the start., • Deliver food and drinks promptly while maintaining high standards of presentation and quality., • Upsell menu items and specials confidently to enhance guest satisfaction and increase sales., • Maintain thorough knowledge of menu offerings, including food preparation details, wine pairings, and dietary accommodations., • Ensure food safety and sanitation standards are consistently met through proper handling, serving, and cleaning procedures., • Manage guest relations by addressing questions or concerns professionally, fostering a positive dining experience., • Assist with bussing tables, resetting stations efficiently, and supporting kitchen staff when needed to ensure smooth operations during busy hours., • Utilize OpenTable for reservations management and coordinate with host/hostess staff to optimize seating flow., • Handle cash transactions accurately and perform basic math calculations for billing purposes. Qualifications • Required 3 years experience as a Waiter/Waitress in a restaurant setting, preferably with fine dining or brunch experience., • Exceptional customer service skills with a friendly, energetic demeanor., • Ability to multitask effectively in a fast-paced environment while maintaining attention to detail., • Excellent time management skills to ensure timely service during peak hours., • Familiarity with food safety protocols, sanitation standards, and proper food handling techniques., • Previous experience with food industry tools like OpenTable for reservations management is a plus., • Basic math skills for accurate cash handling and billing procedures., • Knowledge of culinary processes or kitchen experience is advantageous but not required., • Strong communication skills and the ability to build rapport with guests and team members alike. Join our team if you’re passionate about delivering outstanding guest experiences in a lively setting! We value energetic individuals who thrive on teamwork, uphold high standards of hospitality, and are eager to grow their career in the food service industry.

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  • Nail Technician
    Nail Technician
    1 month ago
    £13–£15 hourly
    Full-time
    London

    About The Role We are looking for a talented nail technician to join our salon team. The ideal candidate should be passionate about beauty, provide excellent customer service, deliver high quality nail treatment and versatile in nail arts/designs in a professional and welcoming environment. Responsibilities • Perform a variety of nail treatment such as manicure, pedicure, gel, biab, acrylic and nail art application to a high standard., • Keep up to date with nail trend and techniques., • Maintain cleanliness and hygiene of work station., • Ensure clients receive an exceptional salon experience., • Promote additional services and retail products to maximise client engagement and sales., • Manage appointment schedule efficiently to maximise wait time and optimise client flow. Requirements • Proven experience as a Nail Technician or similar role in a professional salon environment, • Proficiency in makeup application is desirable but not essential, • Excellent customer service skills with the ability to communicate clearly and effectively., • Strong communication skills to understand client needs and provide clear advice., • Ability to work well within a team whilst maintaining a friendly and professional demeanour., • Knowledge of health and safety standards related to cosmetic treatments., • Organised with attention to detail to ensure high-quality results for each client . What we Offer • Competitive pay and earning potential., • Friendly and supportive working environment., • Modern salon with quality products and equipments., • Employee discount., • Store discount. We welcome passionate candidates who take pride in their craft and are committed to delivering outstanding service. This position offers an engaging environment where creativity is valued, alongside opportunities for professional growth. Job Types: Full-time, Part-time Experience • Nail technician : Minimum 1 year (required) Licence/Certification: • Level 2 nail technician certificate (required) Location: • London SE15 4RZ (preferred) Work Location: In person

    Immediate start!
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  • Cocktail Bartender
    Cocktail Bartender
    1 month ago
    Full-time
    London

    Craving something extraordinary? Find your tribe at B&L! Join us on our mission to deliver world-class service with our expertly crafted burgers and top-tier lobsters. If you have boundless creativity, shared enthusiasm and pure expertise then reach out to us. Together we can create something truly special. A Day in the Life: We're on the lookout for a talented mixologist to complement our lively bar team! As a cocktail wizard, you will be the magic behind the bar. With each shake, stir, and pour, our bartenders aim to create a memorable experience for every guest who walks through our doors. You'll craft precise cocktails with flair, make recommendations, and resolve any bar-related needs. To succeed, combine excellent product knowledge with attention to detail and costs. If you enjoy creating fancy drinks in a lively setting, this is the place for you to shine. Why you will love us: At Burger & Lobster, our values aren't just words on a page, they are the heartbeat of our team and the essence of our customer experience. • Be Honest: about our quality, our guests and with ourselves., • Be Kind: to our guests, to our products and to each other, • Be Awesome: create memorable experiences fueled by a shared love for we do., • Do what you love, Love what you do. What’s in it for you? • Competitive hourly rate and OTE (inclusive of non-contractual tronc), • Fortnightly Pay - every two weeks so you'll receive regular, consistent payouts., • A generous 50% discount across all of our restaurants in London once a month., • An extra day of annual leave alongside a 5.6-week holiday for your birthday, duvet day, whatever you want., • Pension scheme – the older you will thank you., • Flexible hours? Let’s chat about it., • Ambitious and eager to grow? Tailored training programs to accelerate your career growth., • Free and confidential advice through a 24/7 helpline on financial, legal and personal matters through our employee assistance program because your well-being matters to us., • Complimentary meals and drinks during shifts., • Epic annual party where we gather to celebrate and create memories that will last a lifetime., • Know someone who would love to work with us? Earn a bonus when you refer a friend. At Burger & Lobster, we are united by our shared passion for burgers, lobsters and amazing guest experiences and we proudly celebrate diversity and inclusivity, ensuring everyone feels valued and respected regardless of their backgrounds. This is one of our non-negotiables. If this sounds like you, we encourage you to apply! Please note that due to the nature of the industry, you will be required to work on a shift basis on a rota basis. Only successful candidates will be contacted for an interview/voluntary trial shift. All applicants will be required to prove that they are legally allowed to work in the United Kingdom.

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  • General Manager
    General Manager
    2 months ago
    £40000–£50000 yearly
    Full-time
    London

    Are you an experienced, driven, and passionate General Manager looking to lead a thriving pub? Whelans Pubs is seeking a hands-on leader who excels in fast-paced hospitality, is dedicated to delivering exceptional guest experiences, and committed to building high-performing teams. As General Manager, you will fully own your business, driving sales, profitability, and operational standards, while fostering a welcoming atmosphere for every guest. You'll be an energetic, visible leader, setting high standards and inspiring your team daily. Commercially aware and passionate about hospitality, you'll confidently make decisions and be motivated by creating pubs guests love to visit. Key Responsibilities • Leadership, • Lead, inspire, and develop your management and bar teams., • Recruit, train, and retain exceptional team members., • Create a positive, motivated, and accountable working culture., • Conduct regular team meetings, coaching sessions, and performance reviews., • Manage staffing levels and rotas in line with business needs., • Commercial Performance, • Take full responsibility for achieving weekly and monthly sales targets., • Drive wet sales, food sales, and overall profitability., • Maximise opportunities through events, entertainment, and seasonal promotions., • Monitor labour costs, GP margins, and controllable expenses., • Analyse business performance and implement action plans to improve results., • Customer Experience, • Deliver exceptional customer service standards every day., • Resolve customer complaints professionally and efficiently., • Build strong relationships with regular guests and the local community., • Maintain consistently high review scores across online platforms., • Operations, • Ensure the venue is presented to the highest standards at all times., • Maintain excellent cleanliness throughout both front and back of house areas., • Ensure full compliance with all company operating procedures., • Complete daily, weekly, and monthly compliance checks diligently., • Financial Control, • Manage cash handling procedures accurately., • Complete precise banking and financial reporting., • Control stock effectively through regular stock takes and ordering., • Investigate and minimise stock losses and wastage., • Maintain strong cost controls across all aspects of the business., • Compliance, • Ensure full compliance with: Licensing legislation, Health & Safety, Food Safety, Fire Safety, Employment legislation, Challenge 25 procedures, and Company policies., • Marketing & Business Development, • Drive local marketing initiatives to increase visibility., • Promote live sport, entertainment, and food offers., • Ensure social media channels are regularly updated with high-quality content., • Build relationships with local businesses, charities, and community groups., • Identify opportunities to increase footfall and revenue. What We’re Looking For • Essential, • Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar environment., • Strong leadership and people management skills., • Commercially focused with a proven track record of sales growth., • Excellent financial understanding, including labour and Gross Profit (GP) control., • Personal Licence holder (or willing to obtain one)., • Strong understanding of licensing and regulatory compliance., • Exceptional communication skills, both written and verbal., • Excellent organisational ability and attention to detail., • Flexible to work evenings, weekends, and bank holidays as required., • Desirable, • Experience managing food operations., • Experience delivering live entertainment and sporting events., • Cellar management knowledge., • First Aid qualification., • Level 2 Food Safety certification. Key Performance Indicators (KPIs) • Sales growth, • Profitability, • Labour percentage, • Gross Profit performance, • Stock variance, • Wage control, • Customer satisfaction, • Mystery visit results, • Audit compliance, • Team retention, • Employee engagement, • Online review scores, • Health & Safety compliance, • Licensing compliance What We Offer • Competitive salary, • Performance-related bonus scheme, • Clear career progression opportunities, • Ongoing training and professional development, • Company pension scheme, • Employee discounts, • Company social events, • Supportive Operations Team, • Recognition and reward programmes Our Values • People – Investing in our teams and creating opportunities for success., • Standards – Delivering excellence in everything we do., • Fun – Creating memorable experiences for our guests and our teams. If you’re ready to take ownership of a successful pub and build an exceptional business, we’d love to hear from you.

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  • Administrator
    Administrator
    2 months ago
    £12.71–£15 hourly
    Full-time
    Enfield

    We are seeking a highly organised and proactive Office Administrator to join our team. The successful candidate will play a key role in supporting day-to-day operations within a busy window manufacturing and installation business. Previous experience within a window, glazing, or manufacturing environment is highly desirable. Key Responsibilities • Manage general office administration and ensure smooth day-to-day operations, • Handle incoming calls, emails, and customer enquiries in a professional manner, • Coordinate job bookings, installations, and service appointments, • Liaise with suppliers, contractors, and internal teams (factory, installers, and management), • Prepare and process quotations, invoices, and purchase orders, • Maintain accurate records, job files, and documentation, • Support project coordination and track progress of ongoing works, • Assist with scheduling engineers and installation teams, • Ensure compliance with company procedures and industry standards Requirements • Previous experience in an administrative role (essential), • Experience within a window manufacturing, glazing, or construction-related company (preferred), • Strong organisational and time management skills, • Excellent communication skills, both written and verbal, • Proficient in Microsoft Office (Word, Excel, Outlook), • Ability to work in a fast-paced environment and manage multiple tasks, • High attention to detail and accuracy, • Professional and dependable approach

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  • Bartender
    Bartender
    2 months ago
    Full-time
    London

    Description Craving something extraordinary? Find your tribe at B&L! Join us on our mission to deliver world-class service with our expertly crafted burgers and top-tier lobsters. If you have boundless creativity, shared enthusiasm and pure expertise then reach out to us. Together we can create something truly special. A Day in the Life: We're on the lookout for a talented mixologist to complement our lively bar team! As a cocktail wizard, you will be the magic behind the bar. With each shake, stir, and pour, our bartenders aim to create a memorable experience for every guest who walks through our doors. You'll craft precise cocktails with flair, make recommendations, and resolve any bar-related needs. To succeed, combine excellent product knowledge with attention to detail and costs. If you enjoy creating fancy drinks in a lively setting, this is the place for you to shine. Why you will love us: At Burger & Lobster, our values aren't just words on a page, they are the heartbeat of our team and the essence of our customer experience. • Be Honest: about our quality, our guests and with ourselves., • Be Kind: to our guests, to our products and to each other, • Be Awesome: create memorable experiences fueled by a shared love for we do., • Do what you love, Love what you do. What’s in it for you? • Competitive hourly rate and OTE (inclusive of non-contractual tronc), • A generous 50% discount across all of our restaurants in London once a month., • An extra day of annual leave alongside a 5.6-week holiday for your birthday, duvet day, whatever you want., • Pension scheme – the older you will thank you., • Flexible hours? Let’s chat about it., • Ambitious and eager to grow? Tailored training programs to accelerate your career growth., • Free and confidential advice through a 24/7 helpline on financial, legal and personal matters through our employee assistance program because your well-being matters to us., • Complimentary meals and drinks during shifts., • Epic annual party where we gather to celebrate and create memories that will last a lifetime., • Know someone who would love to work with us? Earn a bonus when you refer a friend. At Burger & Lobster, we are united by our shared passion for burgers, lobsters and amazing guest experiences and we proudly celebrate diversity and inclusivity, ensuring everyone feels valued and respected regardless of their backgrounds. This is one of our non-negotiables. If this sounds like you, we encourage you to apply! Please note that due to the nature of the industry, you will be required to work on a shift basis on a rota basis. Only successful candidates will be contacted for an interview/voluntary trial shift. All applicants will be required to prove that they are legally allowed to work in the United Kingdom.

    Immediate start!
    Easy apply
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