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Job Title: Destination Management Manager \n Job Terms: Full-time position \n Salary Range: Competitive base salary & OTE to be discussed dependant on experience \n \n Job Description \n We are looking for a driven, personable and commercially minded Destination Management Manager to lead and grow the Destination Management side of Callow Events, Northern Ireland's leading event management and destination management company, delivering exceptional events and experiences across the UK, Ireland and internationally. \n \n This is a new, role at the heart of Callow Events' strategic growth within the Meetings, Incentives, Conferences and Events (MICE) market, with a particular focus on attracting incoming corporate, association and incentive business to Northern Ireland. You will be the face of our Destination Management Services, building relationships with international buyers, agencies, event planners and corporate clients, while identifying new business opportunities and converting enquiries into exceptional destination management programmes. \n \n This individual must be a natural relationship builder and confident representing the business at industry events, trade shows, networking opportunities and client meetings, both locally and internationally. You will also need outstanding project management, leadership and event delivery skills to oversee the planning and delivery of destination management programmes alongside the wider Event Delivery Team. With a keen eye for detail, creativity and a passion for showcasing the very best of Northern Ireland, you will ensure every client experience reflects the exceptional standards Callow Events is known for. \n \n As Destination Management Manager, you will play a lead role in shaping the commercial strategy, sales pipeline and delivery of our Destination Management Services, working closely with the Management Team to drive the continued growth of this exciting division. You will take a central role in new business development, client relationships, proposals, programme budgets and project delivery, with support from the management team as the division grows. \n \n Duties and Key Responsibilities: \n\n • Lead the growth and development of Callow Events' Destination Management Services, working to the agreed strategy and sales targets for the MICE market.\n, • Proactively identify and develop new business opportunities with corporate clients, incentive houses, event agencies, professional conference organisers (PCOs) and travel trade partners across the UK, Europe and internationally.\n, • Manage the internal sales and marketing budget for the Destination Management service line, tracking spend and reporting on return on investment (ROI) to the Managing Director and Associate Director.\n, • Act as the primary point of contact and trusted advisor for Destination Management clients, managing relationships from initial enquiry through to proposal, contracting and delivery.\n, • Lead client site inspections and familiarisation visits, showcasing Callow Events' destinations, venues and suppliers to prospective and confirmed clients.\n, • Represent Callow Events at relevant trade shows, sales missions, familiarisation trips and industry events, both locally and internationally, to build brand awareness and generate new leads.\n, • Develop and strengthen relationships with key suppliers, venues, hotels and destination partners, negotiating rates and contracts on behalf of the business.\n, • Build and maintain relationships with key strategic partners to identify commercial opportunities, leads and collaborations.\n, • Manage the Destination Management sales pipeline and income targets, working with the Management Team to enhance profitability and develop new revenue streams.\n, • Work collaboratively with the Event Delivery team, delegating tasks, reviewing work and supporting their development.\n, • Design and deliver bespoke, authentic destination programmes across Northern Ireland, the Republic of Ireland and the UK, including tours, activities, accommodation, transport and entertainment.\n, • Project manage conferences, incentives and corporate events end-to-end, from proposal through to completion, with the support of the Event Delivery team.\n, • Manage programme budgets, suppliers and logistics, ensuring cost, quality and client expectations are met at every stage, with the support of the Event Delivery team.\n, • Research industry trends, competitor activity and new destination experiences to keep Callow Events' offering fresh, unique and competitive.\n\n \n Core office hours are Monday – Friday, 9:00 a.m. to 5:00 p.m. Additional evenings, weekends and international travel will be required as needed for client meetings, trade shows and event delivery. \n \n Essential Criteria \n\n • 3rd Level Qualification, preferably in Tourism, Events Management, Business Management, Marketing or a related field.\n, • Minimum 2 years' experience in a MICE, business events, incentive travel, conference or destination management role (whether within a DMC, tourism board, convention bureau, venue or hotel group).\n, • Proven track record of business development and new client acquisition, with the ability to build a sales pipeline from cold leads through to confirmed business.\n, • Experience managing and developing client relationships, acting as the primary contact for key accounts, including international clients.\n, • Knowledge of Northern Ireland’s tourism landscape, including Tourism Northern Ireland, Visit Belfast and key venues and suppliers.\n, • Experience designing, costing and delivering bespoke programmes or events end-to-end, from proposal through to on-site delivery, including owning revenue or profitability targets.\n, • Confident, polished communicator, comfortable presenting and representing the business at client meetings, trade shows and industry events.\n, • Strong computer literacy, including proficiency in Microsoft Office applications (Word, Excel and PowerPoint).\n, • Excellent attention to detail and accuracy in all documentation, with strong oral and written communication skills.\n, • Excellent time management skills, with the ability to multitask, prioritise workload, and meet deadlines in a fast-paced environment.\n, • Willingness and ability to travel within the UK, Ireland and internationally as required.\n\n \n Desirable Criteria \n\n • An established network of contacts within the MICE, incentive travel or conference industry, locally, in Europe or internationally.\n, • Experience working within a Destination Management Company (DMC) specifically.\n, • Experience managing or mentoring team members, and confidence delegating tasks to an Executive or Assistant.\n, • Full UK driving licence with access to a car during employment.\n, • Familiarity with event or project management software (e.g. MONDAYS).\n, • Membership of, or willingness to engage with, relevant industry bodies and accreditations (e.g. Site, MPI, ABPCO).\n, • Experience working in a fast-paced, customer-focused environment.\n, • Willingness to learn, develop new skills and take initiative within a growing events team.\n\n \n Benefits \n\n • Continuous guidance and mentorship from the Leadership Team.\n, • A genuinely exciting opportunity to build and shape a brand-new service line for the business.\n, • Great prospects for promotion and growth within the company (e.g. opportunity to become Head of Destination Management as the division grows).\n, • Fun and creative working environment.\n, • Dynamic and ever-changing workplace with each project differing from the next.\n, • Opportunity to work with prestigious clients and partners on a local and international scale.\n, • Flexible working hours (including 1-day a week working from home).\n, • Time owed in lieu days.\n, • Personalised benefits scheme, tailored to your needs and preferences.\n, • Convenient city centre car parking.\n, • Annual bonus scheme and attractive commission opportunities.\n, • Company pension.\n, • Comprehensive wellbeing programme and bi-annual employee team building days.\n, • Birthday lunches & milestone celebration gifts.\n\n \n Deadline: Email your covering letter with CV to jessica@callowevents.co.uk before 3pm on Friday 21st August. \n \n Successful applicants will be invited for an interview from week commencing 31st August/7th September.

WHAT WILL YOU BE DOING? (Not limited to) First point of contact for our customers via inbound calls and other methods of communication, always providing a top-class customer service experience Providing support to customers around both technical and non-technical queries from product and service que

Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst kee

Help maintain consistently high customer-service standards. Previous customer service experience is desirable. FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor.

Join Ocado Logistics today! As a Warehouse Operative for Ocado Logistics, you are at the heart of preparing orders for customers. Join our warehouse in Purfleet where you'll be working in a state-of-the-art facility preparing orders for customers. We have roles available in the following areas; Desp

This opportunity is particularly well suited to someone with experience in an accountancy practice or financial services environment, where strong organisation, attention to detail, the ability to juggle multiple tasks, and excellent customer service are essential for a successful Office Administrat

NightsFreezer - 18:00 - 06:00 -(4 Days) You'll be picking and packing frozen items for customer orders into totes within a very large freezer! Full gear is provided, as you will be working in temperatures up to -25?. Alongside a safe working environment, we offer perks and benefits to suit everyone:

In this role, you’ll work closely with customers to ensure their experience is a great one! From informing customers about products and services to maintaining the sales floor, you’ll be a representative of our company the client can count on. Excellent customer service skills with a friendly, e

About Ocado Logistics Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. At Ocado Logistics, we keep over 215,000 customer orders moving every week.

Previous retail or customer service experience, preferably within fashion, luxury or premium retail. If you’re interested in being part of an organisation that creates high-quality products, promotes awareness for a better world, and offers an excellent benefits package to support its employees, k

As a Field Sales Associate , you will: Visit local SMEs (cafés, salons, shops, restaurants and more) Identify their challenges, pain points, and growth opportunities Work toward monthly sales targets Watch the short video below to get a real-life look at what our Field Sales Associates d

Deliver exceptional customer service and create a luxury shopping experience. Previous retail or customer service experience, preferably within fashion, luxury or premium retail. Excellent customer service skills.

As a Field Sales Associate , you will: Visit local SMEs (cafés, salons, shops, restaurants and more) Identify their challenges, pain points, and growth opportunities Work toward monthly sales targets Watch the short video below to get a real-life look at what our Field Sales Associates d

Previous retail or customer service experience, preferably within fashion, luxury or premium retail. If you’re interested in being part of an organisation that creates high-quality products, promotes awareness for a better world, and offers an excellent benefits package to support its employees, k

As a Field Sales Associate , you will: Visit local SMEs (cafés, salons, shops, restaurants and more) Identify their challenges, pain points, and growth opportunities Work toward monthly sales targets Watch the short video below to get a real-life look at what our Field Sales Associates d

Previous retail or customer service experience, preferably within fashion, luxury or premium retail. Commission/Bonus Uniform allowance Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, et

Understands how to uncover customer needs and pain points. As a Field Sales Associate, you’ll receive:. Apply now to become a Field Sales Associate with SumUp.

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time R

Provide administrative support for the Arts Service including, the maintenance of customer databases; coalition and evaluation of customer satisfaction surveys and additional features of the computerised Box Office system, such as market research and marketing activities for the promotion of the Art

REPLACE THIS BOX OF TEXT WITH THE VACANCY DETAILS.PLEASE BE AWARE THAT THIS WILL BE THE ONLY SECTION THAT WILL FEED INTO THE JOB BOARDS.Vacancy specific text which will include sections of: What is the role (brief overview of role purpose) What you will do (Key responsibilities) What you will bring

This role offers you the opportunity to develop your skills and knowledge in retail and customer service within a dynamic team environment, focusing on delivering quality service and maintaining the high standards of WineFlair Stores. This role offers you the opportunity to develop your skills and k

Responsibilities will include all warehousing tasks, picking, rework assembling, loading and unloading of chilled, ambient and frozen food products to provide a high service level to the customer.

Location: PRM Logistics Lisburn Warehouse Rework Operative (Ref: WOPRW27/02) £13.Weekend Premiums Responsibilities will include: Rework products - assembling of mixed cases, resleeving of products and rework of products Managing stock levels for the freezer Stock Rotation-FIFO The successful applic

The successful candidate will ideally have previous reception or front-of-house experience within a:Law firmProfessional services organisationFinancial services businessCorporate head office<li

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you mone

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to e

Do you enjoy talking to customers and providing them with an exceptional service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s l

Warehouse Operative - Competitive salary, depending on experience - Cranleigh, West Sussex (RH12) What were looking forA hands-on Warehouse Operative who takes pride in a job done properly a

HGV Driver / Warehouse Operative – £33,800 per annum Are you an experienced HGV driver looking to spend less time on the road? Would you enjoy a varied role where you can combine driving with hands-on warehouse work in a friendly team? If you��

THE ROLE As a Customer Service Advisor, you will provide excellent telephone-based customer service, taking customer orders, answering enquiries and resolving issues. This is an excellent opportunity for someone looking for genuine part-t

Client Excellence Concierge / Receptionist | Ebbsfleet - Kent.Up to £28,000 (FTE) | Permanent | Full-time or Part-time | Office-based Alexander Lyons Solutions is recruiting on behalf of a growing, multi-office firm in the

HGV Driver / Warehouse Operative – £33,800 per annum.Are you an experienced HGV driver looking to spend less time on the road? Would you enjoy a varied role where you can combine driving with hands-on warehouse work in a friendly team?.If you’re ready for a change from long days behind the whee

Sales & Client Support Associate. You'll be responsible for managing the post-trade lifecycle, ensuring accurate trade representation within booking systems, supporting regulatory obligations, and delivering exceptional service to both internal and external stakeholders. Act as a key contact for cli