Customer service coordinator jobs in Woodford GreenCreate job alerts

Location: United Kingdom (Required) Employment Type: Part-Time / Full-Time (Flexible) About the Role Our client is seeking a reliable, organised, and professional Administrative & Customer Service Assistant to support the day-to-day operations of a growing business. This remote role combines administrative support, customer service, document management, and business correspondence. The successful candidate will help ensure enquiries, documentation, and incoming correspondence are managed accurately, efficiently, and confidentially while supporting the wider operations team. Administrative & Business Support • Maintain organised digital records and documentation., • Assist with scheduling, data entry, and general administrative tasks., • Support the day-to-day operations of the business., • Handle confidential information with professionalism and discretion. Business Correspondence • Process, organise, and maintain records of incoming business correspondence and documentation., • Scan and digitally file documents where required., • Escalate urgent or time-sensitive correspondence promptly., • Coordinate the forwarding of documents when necessary., • Ensure all correspondence is handled securely and accurately. Customer Service • Respond to customer enquiries via email and telephone., • Provide accurate information regarding company services and processes., • Record customer enquiries and follow-up actions., • Escalate complex enquiries where appropriate., • Deliver a professional and friendly customer experience. Email Management • Monitor shared business inboxes., • Organise and prioritise incoming communications., • Maintain accurate communication records., • Respond to enquiries in accordance with company procedures. Essential Requirements • Based in the United Kingdom with the right to work., • Willing and able to work remotely., • Excellent written and spoken English., • Strong organisational and communication skills., • Professional telephone manner., • High level of integrity and discretion when handling confidential information., • Reliable internet connection and access to a computer., • Ability to work independently and manage multiple priorities. Desirable Experience • Previous experience in administration, customer service, reception, office support, or virtual assistance., • Experience managing business documentation or correspondence., • Familiarity with CRM systems, Microsoft Office, or customer support software. What We Offer • Flexible remote working arrangements., • Competitive pay based on experience., • Ongoing training and support., • Long-term opportunities within a growing business., • A varied role with responsibility and opportunities for progression. Apply Now If you're an organised, dependable individual with excellent communication skills and a passion for delivering outstanding administrative and customer support, we'd love to hear from you. Apply today to join a growing team where you'll play an important role in supporting business operations, managing correspondence, and delivering an excellent experience for our clients.

We are looking for a reliable and professional Property Viewing Agent to join our growing team. This is a field-based role and requires you to "HAVE YOUR OWN CAR" covering properties across London. You will be responsible for conducting multiple property viewings each day, meeting prospective tenants, showcasing available properties, taking photographs, and reporting back to the office following each appointment. This role is ideal for someone who enjoys being out on the road, is highly organised, and can manage their own schedule while maintaining excellent customer service. Key Responsibilities • Conduct open-house and private property viewings across London., • Meet and assist prospective tenants in a professional and friendly manner., • Arrive at every viewing punctually and prepared., • Take clear photographs of properties where required., • Submit viewing reports and tenant feedback to the office promptly., • Ensure properties are secure before leaving., • Coordinate efficiently with the office regarding schedules and any issues encountered during the day., • Travel between multiple properties daily. Requirements • Full UK driving licence., • Own reliable vehicle (essential)., • Comfortable driving throughout London each day., • Excellent time management and organisational skills., • Reliable, responsible, and trustworthy., • Professional appearance and communication skills., • Confident using a smartphone for photos, maps, and reporting., • Ability to work independently with minimal supervision., • Previous experience in property, lettings, estate agency, customer service, or a similar field is desirable but not essential. What We're Looking For The successful candidate will be: • Punctual and dependable., • Highly organised and able to manage multiple appointments., • Friendly and confident when interacting with prospective tenants., • Self-motivated with strong attention to detail., • Calm under pressure and able to adapt to schedule changes. This is an excellent opportunity for someone who enjoys working independently, meeting new people, and being out in the field rather than based in an office.

Job Advertisement – Resident Liaison Administrator Company: DCK Construction Location: London Borough Of Camden Job Type: Full-Time Salary: £162.50 gross per day About DCK Construction DCK Construction is a growing construction company committed to delivering high-quality projects while maintaining excellent communication and customer service for our residents and clients. We are looking for an organised, professional, and customer-focused Resident Liaison Administrator to join our team. Role Overview The successful candidate will provide administrative support while acting as the first point of contact for residents. This role requires excellent organisational skills, confidence communicating with the public, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities • Create, maintain, and update Excel spreadsheets and project trackers accurately., • Contact residents by telephone to arrange appointments for planned construction works and property surveys., • Liaise with residents professionally, answering queries and providing updates on scheduled works., • Prepare, print, and post letters and other correspondence to residents., • Maintain accurate records of appointments, communications, and project progress., • Support the Resident Liaison team with general administrative duties., • Ensure all resident information is handled confidentially and in accordance with company procedures., • Work closely with site teams and project managers to ensure appointments and communications are coordinated efficiently. Essential Requirements • Previous experience in an administrative or Resident Liaison Officer (RLO) support role is desirable., • Excellent working knowledge of Microsoft Excel, including creating and updating spreadsheets and trackers., • Strong organisational skills with excellent attention to detail., • Confident telephone manner with experience booking appointments and communicating with customers., • Excellent written and spoken English., • Ability to prioritise workload and work independently., • Professional, friendly, and customer-focused approach., • Full UK driving licence is essential. Desirable • Experience within the construction, social housing, or property maintenance sector., • Knowledge of Microsoft Office applications, including Word and Outlook., • Experience working with residents and coordinating appointments. What We Offer • £162.50 gross per day., • Opportunity to work with a growing and supportive construction company., • Ongoing training and career development., • Friendly and professional working environment. If you are highly organised, enjoy working with people, and have the skills to provide excellent administrative support and resident liaison services, we’d love to hear from you. Apply today and become part of the DCK Construction team.

Restaurant Supervisor / Social Media Coordinator Location: Yellowstone Pizza – South Woodford Reports To: General Manager Salary: £15.00 per hour Plus Tips About the Role We're looking for a passionate, energetic and creative Restaurant Supervisor / Social Media Coordinator to join our team. This is a dual-role position combining restaurant leadership with content creation and social media management. You'll support the General Manager in the day-to-day running of the restaurant while also helping grow Yellowstone's online presence through engaging content and trend-led social media. If you're bubbly, confident, love hospitality, enjoy being on camera, and know what makes great content, we'd love to hear from you! Key Responsibilities Restaurant Operations • Support the General Manager with the day-to-day operation of the restaurant., • Supervise Front of House staff during shifts., • Deliver exceptional customer service and lead by example., • Resolve customer complaints professionally and efficiently., • Ensure smooth service during busy periods., • Assist with opening and closing procedures., • Complete daily operational checklists., • Allocate staff breaks and manage shift flow., • Monitor restaurant cleanliness and presentation standards., • Support stock control and report low-stock items. Team Leadership • Lead and motivate the Front of House team., • Assist with training and onboarding new team members., • Ensure staff follow company policies and service standards., • Provide coaching and constructive feedback., • Help create a positive, friendly and energetic working environment. Social Media & Content Creation • Create engaging photo and video content for TikTok, Instagram and Facebook., • Capture food, drinks, behind-the-scenes moments and team content., • Stay up to date with the latest social media trends and adapt them for the brand., • Plan and schedule regular social media posts., • Work with the General Manager to promote new menu launches, offers and events., • Help grow Yellowstone's online community through creative and engaging content., • Monitor social media engagement and respond to comments and messages when required., • Assist in maintaining a consistent brand image across all platforms. Cash Handling & POS • Operate and supervise the Toast POS system., • Assist with cash handling procedures., • Ensure accurate processing of payments., • Report any till discrepancies to management. Health & Safety • Ensure compliance with food safety, hygiene and health & safety regulations., • Maintain a clean and safe working environment., • Report maintenance and safety issues promptly. Communication • Work closely with the kitchen and Front of House teams to ensure excellent service., • Escalate operational issues to the General Manager where necessary., • Attend team meetings and training sessions. Requirements • Previous experience in hospitality, restaurants, cafés or bars is essential., • Previous supervisory or team leadership experience., • Experience creating content for TikTok, Instagram or Facebook., • Good understanding of current social media trends., • Confident using a smartphone to create high-quality photos and videos., • Strong communication and customer service skills., • Highly organised and able to multitask., • Comfortable working in a fast-paced environment., • Flexible to work evenings, weekends and public holidays. We're Looking For Someone Who Is: • Friendly, approachable and bubbly., • High-energy with a positive attitude., • Creative and passionate about social media., • Confident interacting with customers and appearing on camera., • Reliable, proactive and takes initiative., • A team player who enjoys motivating others., • Passionate about hospitality and creating memorable customer experiences. Desirable • Experience using Toast POS or similar systems., • Food Hygiene Certificate., • Barista or cocktail experience., • Experience using Canva, CapCut or similar editing apps., • Basic photography or videography skills.

Role Overview The Workshop Manager will be responsible for managing all aspects of workshop operations, from customer bookings and vehicle workflow management through to technician supervision, quality control, invoicing and compliance. The successful candidate will play a key role in ensuring the workshop operates smoothly, jobs are completed efficiently, customers receive excellent service, and the business continues to grow. This role requires a strong understanding of vehicle servicing and repairs, excellent organisational skills, commercial awareness, and the ability to lead and motivate a team. Workshop Operations & Management • Oversee daily operation of MOT, servicing and repairs., • Manage workshop workflow to ensure vehicles are booked in, progressed and completed efficiently., • Allocate jobs to technicians based on workload and deadlines., • Monitor productivity, labour efficiency and turnaround times., • Ensure all work is completed to a high standard and in line with manufacturer guidelines and industry best practices., • Carry out final quality checks where required before vehicles are returned to customers., • Identify opportunities to improve workshop processes and customer experience. Customer Service & Relationship Management • Act as the main point of contact for customers throughout the repair and servicing process., • Provide professional advice regarding vehicle maintenance, repairs and recommendations., • Communicate clearly with customers regarding diagnosis, costs, progress updates and completion times., • Handle customer queries, concerns and complaints professionally and promptly., • Build strong relationships with repeat customers and ensure a high level of customer satisfaction., • Ensure customers receive transparent explanations of work required and completed. Booking, Scheduling & Workflow Control • Manage all workshop bookings, MOT appointments, servicing schedules and repair jobs., • Plan daily and weekly workshop capacity., • Prioritise urgent repairs while maintaining efficient workflow., • Coordinate MOT slots, diagnostics, servicing and repair requirements., • Ensure customers are kept informed of appointment changes or delays. Estimates, Invoicing & Commercial Management • Prepare estimates and quotations for repairs and maintenance work., • Gain customer authorisation before additional work is carried out., • Manage job cards, invoices and payment processes., • Ensure accurate recording of parts, labour and additional charges., • Monitor workshop profitability and identify opportunities to improve revenue., • Work with suppliers to ensure competitive pricing and availability of parts., • Monitor outstanding payments and support effective financial control. Health & Safety, Compliance & Standards • Ensure the workshop operates safely and complies with all relevant health and safety regulations., • Maintain a clean, organised and professional working environment., • Maintain compliance with MOT standards and industry regulations., • Ensure tools, equipment and machinery are maintained and fit for purpose. Stock, Equipment & Supplier Management • Monitor workshop stock levels, consumables and commonly used parts., • Order parts and manage relationships with suppliers., • Ensure efficient use and maintenance of workshop equipment., • Manage external suppliers, recovery companies and specialist repair partners when required. Skills & Experience Required • Previous experience managing an automotive workshop., • Strong knowledge of vehicle servicing, repairs and diagnostics., • Experience working with technicians and managing workshop workflow., • Excellent customer service and communication skills., • Ability to manage multiple jobs and priorities in a busy environment., • Commercial understanding of workshop operations, labour sales and profitability., • Strong organisational and administrative skills., • Ability to use workshop management systems, booking software and invoicing systems., • Previous experience within an MOT testing environment., • MOT Tester qualification is preferred., • Experience with diagnostic equipment and modern vehicle technologies.

Position: Property Administrator 30 hours a week Yearly - £26000 to £27,000 annually Job Responsibility: Providing administrative support to property managers and the property management team. Handling tenant inquiries, complaints, and maintenance requests promptly and professionally. Preparing and maintaining lease agreements, tenancy records, and other property documentation. Collecting, recording, and monitoring rent payments, deposits, and other tenant charges. Coordinating maintenance and repair work with contractors and service providers. Scheduling property inspections and keeping inspection reports up to date. Maintaining accurate tenant, financial, and property records in management systems. Preparing reports, correspondence, invoices, and meeting minutes. Assisting with budgeting, expense tracking, and processing invoices and payments. Managing office supplies and ensuring efficient day-to-day office operations. Supporting tenant move-ins and move-outs, including documentation and key management. Ensuring compliance with company policies, lease terms, and relevant property regulations. Answering phone calls, responding to emails, and welcoming visitors in a professional manner. Filing and organizing both electronic and paper records securely and accurately. Assisting with marketing vacant properties, arranging property viewings, and coordinating leasing activities where required. Key skills and qualifications: Strong organizational and time-management skills. Excellent written and verbal communication. Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software. Attention to detail and accuracy. Customer service and problem-solving skills. Ability to manage multiple tasks and meet deadlines.

Job Title: Café Manager, Urban Baristas Bromley-by-Bow G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and experienced individual to join our team as a Manager in the Specialty Coffee Industry. As the Manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply. Responsibilities: • Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management. • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues. • Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment., • Develop and implement operational strategies to achieve sales targets, maximize profitability, and drive business growth. • Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability. • Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment. • Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team. • Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture. • Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with a track record of effectively managing and developing a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment. • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, point-of-sale systems, and business operations., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

Job Purpose To develop and maintain strong relationships with clients by providing excellent customer service, understanding their needs, and delivering tailored solutions. The Relationship Manager is responsible for managing client accounts, supporting business growth, ensuring high levels of customer satisfaction, and maintaining long-term business relationships. Key Duties • Build and maintain strong, long-term relationships with existing and prospective clients., • Act as the primary point of contact for client enquiries, requests, and concerns., • Understand clients' business needs and recommend suitable products or services., • Manage client accounts, ensuring accurate records and timely follow-up on all communications., • Coordinate with internal departments to ensure efficient delivery of services and prompt resolution of client issues., • Monitor client satisfaction and implement strategies to improve customer retention and loyalty., • Identify opportunities to grow existing accounts and generate new business., • Prepare reports on client activities, account performance, and business development opportunities., • Ensure compliance with company policies, procedures, and relevant regulatory requirements. Skills Required • Experience in relationship management, account management, customer service, or business development., • Strong interpersonal and communication skills with the ability to build lasting professional relationships., • Excellent negotiation and problem-solving abilities., • Strong organisational and time management skills., • Ability to manage multiple client accounts and prioritise workloads effectively., • Commercial awareness with the ability to identify business opportunities., • Proficiency in Microsoft Office and customer relationship management (CRM) systems., • Ability to work independently and collaboratively to achieve business objectives.

About Us We are a premium handcrafted chocolate brand with an integrated cafe. We are opening our first London location and seek an experienced, customer-focused Store Manager to lead day-to-day operations and build our local family-friendly presence. Key Responsibilities -⁠ ⁠Lead and motivate a small team -⁠ ⁠Ensure excellent customer service and maintain high product presentation standards -⁠ ⁠Manage daily store operations: inventory control, cash handling, ordering, and supplier coordination -⁠ ⁠Oversee cafe operations -⁠ ⁠Drive sales and local marketing initiatives; achieve financial targets -⁠ ⁠Maintain brand standards and deliver a premium guest experience -⁠ ⁠Report to regional management and implement company policies and promotions Requirements -⁠ ⁠Proven retail and hospitality management experience -⁠ ⁠Strong leadership, communication and customer service skills -⁠ ⁠Solid understanding of stock management, POS systems, and basic P&L responsibility -⁠ ⁠Passion for premium food and attention to detail -⁠ ⁠Experience planning events or workshops is a plus -⁠ ⁠Eligibility to work in the UK and flexibility for early mornings, weekends and public holidays What We Offer -⁠ ⁠Competitive salary and performance-based incentives -⁠ ⁠Staff discounts on chocolate items -⁠ ⁠Opportunity to shape and lead our flagship London store -⁠ ⁠Training, career development and a creative, supportive team We welcome applications from diverse backgrounds.

We are seeking a highly organised and proactive Office Administrator to join our team. The successful candidate will play a key role in supporting day-to-day operations within a busy window manufacturing and installation business. Previous experience within a window, glazing, or manufacturing environment is highly desirable. Key Responsibilities • Manage general office administration and ensure smooth day-to-day operations, • Handle incoming calls, emails, and customer enquiries in a professional manner, • Coordinate job bookings, installations, and service appointments, • Liaise with suppliers, contractors, and internal teams (factory, installers, and management), • Prepare and process quotations, invoices, and purchase orders, • Maintain accurate records, job files, and documentation, • Support project coordination and track progress of ongoing works, • Assist with scheduling engineers and installation teams, • Ensure compliance with company procedures and industry standards Requirements • Previous experience in an administrative role (essential), • Experience within a window manufacturing, glazing, or construction-related company (preferred), • Strong organisational and time management skills, • Excellent communication skills, both written and verbal, • Proficient in Microsoft Office (Word, Excel, Outlook), • Ability to work in a fast-paced environment and manage multiple tasks, • High attention to detail and accuracy, • Professional and dependable approach