Customer service team lead jobs in United Kingdom - Page 2

Studio Manager Role – Job Description Location: Bushey/Watford, London Hours: 5 days a week (Wednesday – Sunday) Salary: Competitive, based on experience About us Circular Threads is the UK’s first curated marketplace for preloved South Asian fashion, dedicated to promoting sustainability and community within the fashion industry. We are looking for a motivated and organised Studio Manager to oversee our studio operations and lead customer appointments. Role Overview The Studio Manager will be responsible for managing day to day operations of our studio including inventory management, customer appointments, seller management and event preparation. This role is crucial in ensuring the studio and inventory is managed smoothly while maintaining excellent customer service across the business. Key Responsibilities The Studio Manager role will lead all aspects of the studio and will have responsibilities (including but not exclusive to): Customer Management & Sales: • Managing our WhatsApp business / customer support management, • Stock Management: Responsible for using the valuations calculator, approving and rejecting items based on popularity, previous sales history and availability, • Appointment coordination: Lead appointments with potential buyers, ensuring a welcoming and informative experience, in-depth knowledge of outfits is required, • Taking appointments & facilitating sales, • Improving shopping experience through customer feedback and service enhancement Seller Management: • Manage seller forms (Standard / VIP applications and processing), • Managing issues with sellers (e.g. faulty items, disputes, quality concerns), • Manage VIP 8 week process – measurements/drop offs/returns/collections, • Manage boutique partnerships (communication, spreadsheets, pricing, 8-week cycle), • Input into tech team for automating seller form processes Inventory & Database Management: • Manage Airtable and Shopify uploads of new items, • VIP management: Manage incoming and outgoing VIP items by checking quality, authenticity, log, tag and display items in the studio, • Database Management: Maintain and update item status on the main database (Airtable), ensure automated emails are sent to customers, • Stock management (controlling levels and using waitlist functionality), • Inventory management: Oversee studio inventory, merchandise outfits and stock including jewellery and handbag displays, ensure all items are well-organised and displayed effectively Photography & Content: • Photography: Organise and oversee the photography of VIP outfits, • Photographing items with no existing photos, • Social Media: Work alongside content creator to use time in the studio to capture outfits, clips for reels, clients trying outfits in appointments, any new stock and re-promoting existing stock Shipping & Logistics: • Packaging and shipping items using DHL system, • Manage DHL account and shipping operations, • Shipping and returns: Manage the process for items held at the studio, • Managing studio stock – labels, bags, totes, hangers etc., • Studio Operations:, • Merchandising, organising studio space for optimal customer experience, • Event preparation: Prepare and merchandise outfits for events and organise outfits post-event. This also includes stock management for loans / rentals, • Manage Calendly – update schedules if studio is closed or unavailable Technical & Administrative: • Solving tech issues across WhatsApp Business/Seller Forms/Airtable/Shopify, • Reporting: Monitor studio performance and provide feedback on operations, customer experience and inventory to the team, • Tracking KPIs across Sellers/Buyers/Studio performance metrics Events Management of the calendar and scheduling for any events being hosted and provide support and guidance during the events. Key Skills • Previous experience in retail management is not necessary but preferred, • Strong organisational skills with a key attention to detail, • Friendly and approachable to be able to engage with customers and team members, • Sales-oriented with customer service focus, • Comfortable with using technology for inventory management including Airtable, Shopify, WhatsApp Business and DHL systems, • Familiarity with South Asian outfits and cultural fashion, • Interested in fashion and sustainability, • Willingness to adapt to changing needs and expectations of the business and expand the studio’s operations as demand grows, • Enjoys the dynamic and flexible nature of working in a face paced environment, • Problem-solving skills for technical and operational challenges, • Excellent communication skills for managing seller and buyer relationships

Full-Time Bar Manager – The Camden, London We're looking for a full-time Bar Manager to join our team at The Camden, a lively bar and nightclub located in the heart of Camden, London. What we’re looking for: A valid DPS (Designated Premises Supervisor) licence Strong leadership and communication skills Charisma, a positive attitude, and a hands-on management style Proven experience in bar and/or nightclub operations Confidence in handling stock control, staff supervision, and customer service Ability to thrive in a fast-paced, high-energy environment If you’re passionate about nightlife, love creating a great atmosphere, and can lead a team with enthusiasm — we’d love to hear from you!

Location: London, United Kingdom Company: Top Advice Ltd Salary: £30,000 – £35,000 per year (depending on experience) Job Type: Full-time, In-Person Expected Start Date: 14 November 2025 About Us Top Advice Ltd is a well-established consultancy firm based in London, offering a wide range of services including accountancy, HR, business management support, and regulated business-related training and qualifications. We work with a diverse client base across the UK and beyond, helping individuals and businesses thrive with tailored professional support. Job Summary We are seeking a skilled and empathetic Customer Service Manager to lead our client-facing operations. The successful candidate will be responsible for overseeing daily customer interactions, ensuring a high-quality service experience, resolving queries efficiently, and managing a growing support team. This is a leadership role requiring operational focus and a strong passion for customer satisfaction. Duties and Responsibilities • Client Support & Team Management, • Lead the customer service team and ensure clients receive quick, helpful support, • Handle complex or escalated client issues in a calm and professional way, • Oversee all communication channels like phone, email, and face-to-face, • Process Improvement & Staff Training, • Create and improve customer service processes to make them more efficient, • Train and guide team members to provide excellent service, • Suggest improvements based on client feedback and team performance, • Quality Monitoring & Reporting, • Track important service metrics like response time and customer satisfaction, • Share regular reports with management to highlight trends and progress, • Make sure the team uses feedback to improve service quality, • Teamwork & Coordination, • Work closely with other departments (HR, Admin, Accounts) to resolve client issues, • Keep records of client interactions updated in the CRM system, • Make sure communication and follow-up with clients are accurate and timely Essential Skills and Qualifications: • Minimum of 3 years’ experience in a customer service or client-facing managerial role, • Strong leadership, conflict resolution, and team management skills, • Excellent verbal and written communication skills, • Ability to work under pressure and manage multiple priorities, • Proficiency with CRM systems, Microsoft Office, and basic reporting tools Desirable: • Background in business consultancy, accountancy, or HR services, • Familiarity with regulated training or education services, • Experience in managing professional clients and B2B communication What We Offer • Competitive salary: £30,000 – £35,000 (based on experience), • 28 days paid annual leave (including public holidays), • Pension scheme enrollment, • Opportunities for professional development and leadership growth, • A supportive and collaborative work culture Location 📍 Work Address: 10–17 Sevenways Parade, Gants Hill, London, IG2 6JX Application Information 🗓 Application Deadline: 30 September 2025 🗓 Expected Start Date: 14 November 2025 📩 Apply now by sending your CV and cover letter

Job Description: Uncle John's Bakery, a renowned family-owned bakery with a 30-year legacy of delivering exceptional Ghanaian pastries, bread, and cakes, is seeking an experienced Bakery Manager to lead our team in providing delectable treats that tell a story of culture and tradition. If you're a dynamic leader with a passion for baking and fostering an engaging work environment, we invite you to be a part of our journey. Responsibilities: Oversee day-to-day bakery operations, ensuring high-quality production and customer satisfaction. Lead and mentor a team of bakers, pastry chefs, and front-of-house staff. Develop and execute creative menus while maintaining authenticity and cultural heritage. Monitor inventory, order supplies, and manage cost control to maximize profitability. Ensure compliance with health and safety regulations and maintain a clean, organized bakery. Collaborate with the marketing team to promote our unique offerings and engage the community. Continuously seek ways to enhance customer experiences and innovate bakery products. Qualifications: Proven experience as a Bakery Manager or similar role in a fast-paced bakery environment. Strong knowledge of baking techniques, ingredients, and traditional Ghanaian recipes. Leadership skills to motivate and guide the team, fostering a positive work atmosphere. Excellent organizational and multitasking abilities to manage diverse responsibilities. Passion for upholding culinary authenticity and delivering exceptional customer service. Understanding of cost management, inventory control, and financial principles. Effective communication skills to collaborate with staff and engage customers. Flexibility to work weekends, holidays, and accommodate bakery hours. Benefits: Competitive salary commensurate with experience. Opportunity to contribute to a thriving bakery with a rich cultural legacy. Engaging work environment that encourages creativity and innovation. Be part of a passionate team dedicated to delivering authentic flavors. Career growth potential in a reputable bakery. How to Apply: If you're ready to take on this exciting opportunity to manage a bakery that blends tradition and innovation, we'd love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you're the ideal fit for Uncle John's Bakery.

We’re Hiring: Head Receptionist 📍 Aviary Rooftop Aviary Rooftop is looking for a Head Receptionist to join our dynamic front-of-house team. If you’re a confident, customer-focused professional with strong leadership skills and a passion for hospitality, we’d love to hear from you! About the Role: As Head Receptionist, you will be the first point of contact for guests, overseeing a team of receptionists and ensuring a seamless guest experience from arrival to departure. Key Responsibilities: Manage daily reception operations Lead and train reception staff Handle bookings and guest inquiries Coordinate with FOH and management teams Ensure excellent customer service at all times What We’re Looking For: Previous experience in a reception or front-of-house supervisor role (hospitality preferred) Strong communication and organizational skills A professional and welcoming demeanor Ability to thrive in a fast-paced environment Flexible availability, including weekends and evenings What We Offer: Competitive pay A supportive, energetic team Opportunities for growth within a premium hospitality venue Ready to lead from the front? Apply now by sending your resume

Join us as we continue to expand across London. We are part of a chain of 6 high-end central London dry cleaning stores spaced across the capital. As we grow, we are continuing our search for driven, open-minded and hard-working individuals to help us grow and stretch our business. WE ARE CURRENTLY LOOKING TO RECRUIT LAUNDRY/SHOP ASSISTANTS We value individuals who possess an open-minded mentality to work, coach-ability and a strong hardworking nature. * Full and detailed training is provided by our team What we look for: • Driven, committed and target-orientated individuals, • Good organisational skills, • Team Players, • -Thorough desire for quality and detail, • Job Roles: Sorting and ticketing garments per orders Quality Control of Garments Loading and unloading of laundry machines Booking in and ticketing of garments Folding and packing of shirts and other laundry. Maintaining cleanliness of the store and common work spaces The job leads onto a shop assistant role which would involve the following Handling and processing payments Maintaining and building great customer relations Why join us? • Join a special, diverse and enjoyable company culture, • Excel and develop vital and transferable skills such as sales, customer service, management, leadership etc *Who are we? * • Officially founded in 2001, we are a growing, diverse cleaning company with branches spaced all across central London. We have bases in Mayfair, Marylebone, Fitzrovia, Euston, Covent Garden and Baker Street., • We look forward to welcoming you

Retail shop sales assistant Stanley Ley Location: 23 Fleet Street, Ec4y 1aa Position: Made to Measure Shop Manager Employment Type: Full-time About Us: Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences. Key Responsibilities: Customer Experience: - Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service. - Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs. - Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process. Sales and Business Development: - Drive sales through strong client relationships and ensuring an exceptional in-store experience. - Achieve and exceed sales targets by identifying and capitalizing on new business opportunities. - Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships. Operations Management: - Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency. - Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments. - Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories. - Ensure that all customer orders are processed accurately and delivered within agreed timelines. Team Leadership: - Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals. - Conduct regular training for staff to ensure product knowledge and customer service excellence. - Set and monitor performance metrics for the team, providing feedback and support as needed. Visual Merchandising: - Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards. - Coordinate special promotions or events to drive foot traffic and increase sales. Financial Management: - Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget. - Implement cost control measures and ensure profitability by managing resources efficiently. Skills & Qualifications: Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services. Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service. -Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience. Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations. Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment. Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings. Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently. What We Offer: • Competitive salary with performance-based bonuses., • Opportunity to work with a luxury brand and high-end clientele., • Ongoing training and professional development opportunities., • Employee discounts on made-to-measure garments and accessories. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.

We are a dynamic and creative salon located in the heart of Parsons Green,50m away from the train station , known for delivering high-quality, personalized services to our clients. Our team is passionate about the latest trends, exceptional customer service, and creating a warm and welcoming environment. We are seeking an experienced and talented Senior Stylist to join our growing team. The ideal candidate will be creative, professional, and have a keen eye for current styles and trends. You will lead consultations, deliver top-notch hair services, and help with everyday tasks. • Provide exceptional hair styling, cutting, and coloring services to clients, • Lead client consultations to understand their needs and recommend suitable styles, • Keep up-to-date with the latest trends and techniques in hairdressing, • Ensure high levels of customer satisfaction and maintain lasting client relationships, • Contribute to a positive and collaborative salon environment Requirements: • Minimum of 5 years of experience as a hairstylist, • Proven expertise in cutting, coloring, and styling, • Excellent communication and customer service skills, • Passionate about the latest trends and industry techniques, • Ability to work well in a team environment What We Offer: • Competitive salary with commission opportunities or work self employed with percentage ., • Ongoing training and development opportunities, • A creative, friendly, and supportive working If that is you, please us for this fantastic opportunity.

Retail shop sales assistant Stanley Ley Location: 23 Fleet Street, Ec4y 1aa Position: Made to Measure Shop Manager Employment Type: Full-time About Us: Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences. Key Responsibilities: Customer Experience: - Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service. - Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs. - Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process. Sales and Business Development: - Drive sales through strong client relationships and ensuring an exceptional in-store experience. - Achieve and exceed sales targets by identifying and capitalizing on new business opportunities. - Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships. Operations Management: - Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency. - Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments. - Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories. - Ensure that all customer orders are processed accurately and delivered within agreed timelines. Team Leadership: - Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals. - Conduct regular training for staff to ensure product knowledge and customer service excellence. - Set and monitor performance metrics for the team, providing feedback and support as needed. Visual Merchandising: - Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards. - Coordinate special promotions or events to drive foot traffic and increase sales. Financial Management: - Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget. - Implement cost control measures and ensure profitability by managing resources efficiently. Skills & Qualifications: Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services. Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service. -Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience. Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations. Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment. Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings. Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently. What We Offer: • Competitive salary with performance-based bonuses., • Opportunity to work with a luxury brand and high-end clientele., • Ongoing training and professional development opportunities., • Employee discounts on made-to-measure garments and accessories. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.

🌿 Landscape Surveyor – Imperial Grass Limited 📍 Based in Harrow, covering London & surrounding counties 💰 Competitive Salary + Performance Bonus 🚗 Full UK Driving Licence Required Are you passionate about landscaping and enjoy meeting clients face-to-face? Imperial Grass Limited, a leading landscaping company based in Harrow, is looking for a skilled Landscape Surveyor to join our team! About the Role: As a Landscape Surveyor, you will be the first point of contact for our clients. Your responsibilities will include: Visiting residential and commercial properties to assess landscaping needs Measuring and evaluating project areas Discussing design ideas and gathering client requirements Presenting our range of premium products including Artificial Grass, Patios, Driveways, and Fencing Working closely with the sales and installation teams to ensure accurate quotations and smooth project handover What We're Looking For: Proven knowledge in landscaping, especially in: Artificial Grass Patios Driveways Fencing Excellent communication and customer service skills Ability to measure and document area dimensions accurately Confidence in showcasing products and explaining installation options A full UK driving licence – you’ll be travelling to client sites across London and surrounding counties Why Join Us? Competitive base salary with bonus structure based on closed sales Company vehicle and fuel allowance (or mileage reimbursement) Friendly and supportive work environment Opportunities to grow within a fast-expanding company 📩 Ready to apply? If you’re passionate about landscaping and enjoy working directly with clients, we’d love to hear from you. Apply today with your CV and a short cover note telling us why you'd be a great fit.

We are seeking a reliable, experienced Van Driver with a background in moving services to join our dedicated team at Mudanzas Edyta London Limited. This role is ideal for someone who enjoys physical work, takes pride in organization and safety, and thrives in a customer-focused environment. Key Responsibilities: Drive company vans safely and efficiently to all parts of the UK. Coordinate and lead moving jobs, directing helpers and keeping the process organized. Load and unload clients' belongings with care and attention. Disassemble and reassemble furniture; carry out minor handyman tasks as needed. Communicate clearly and politely with clients. Remain calm and effective during busy or physically demanding moves. Provide excellent customer service on every job. Requirements: Experience as a van driver, ideally in moving or removals. Basic handyman skills (e.g., using tools, assembling furniture, small repairs). Good physical condition — ability to lift and move heavy items. Fluent in English (Spanish is a plus). Flexible and willing to travel across the UK when required. Punctual, responsible, and team-oriented. Stable work based in South West London. Variety — from local moves to full relocations across the UK. Supportive team environment and professional development opportunities. If you’re hands-on, reliable, PROACTIVE and ready to work across the UK with a positive team, we’d love to hear from you. Apply today and be part of a company that values effort, skill, and great service.

Cafe Manager White Mulberries is a family of 3 specialty coffee and brunch café. We are looking for an experienced Cafe Manager to lead a small team of baristas at our Marylebone cafe. About You: - Experience: Minimum 12 months in a similar managerial role. - Coffee Expertise: Skilled as a barista with the ability to train new team members to high standards. - Qualifications: Level 2 Food Hygiene certificate and a strong understanding of allergy management. - Leadership qualities: Calm, focused, and capable of managing rotas, conducting interviews, and training staff effectively. What We Offer: - Excellent pay package as well as a supportive and welcoming team environment. - Opportunities for growth and move up to higher managerial roles If you are a leader who is passionate to deliver exceptional coffee, brunch, and excellent customer service we would love to hear from you.

Position: Van Driver (with moving experience) We are looking for an efficient and experienced van driver to join our team at Mudanzas Edyta London Limited. The role includes: Driving the van safely and efficiently. Leading and coordinating the work during moves, ensuring everything is done in an organized and efficient manner. Guiding the helpers on how to perform tasks, ensuring everything is done correctly. Organizing and loading the client’s belongings into the van, making sure everything is well-protected. At the destination, unloading the items and handing them over to the client or helpers as necessary. Fluent in English (Spanish is optional). Basic knowledge of disassembling and assembling furniture. Providing excellent customer service at all times. Requirements: Previous experience as a van driver or in moving services. Basic knowledge of disassembling and assembling furniture. Professional attitude and excellent customer service skills. Ability to work as part of a team and under pressure. Spanish knowledge is a plus, but not required. If you're interested in joining a dynamic team and providing excellent service to our clients, we look forward to your application!

Location: Hounslow, London Salary: £32,000-35,000 Hours: Full-time, 37 hours per week Application closing date: 21 August 2025 About Us Dragonsea Global Baggage Solutions Ltd, established in 2024, is a growing freight distribution company specialising in both air and sea freight services. We are proud to support the UK-based Chinese community and international students with efficient, reliable, and cost-effective shipping solutions. Our business is rooted in trust, service excellence, and customer satisfaction. Job Overview We are seeking an organised and proactive Logistics Manager to oversee and coordinate the storage, distribution, and transportation of goods. This role involves managing the entire supply chain process, optimising logistics operations, and ensuring smooth, cost-effective freight shipments for both air and sea. The ideal candidate will have strong leadership, analytical thinking, and communication skills. Key Responsibilities · Plan, coordinate, and manage logistics, warehouse, transportation, and customer service operations. · Ensure compliance with company policies, UK regulations, and health, safety, quality, and environmental standards. · Manage inventory, storage, distribution, and freight operations to optimise efficiency. · Develop and implement process improvements to enhance logistics operations and reduce costs. · Supervise and lead the logistics team, including drivers and warehouse staff. · Resolve transportation or delivery-related issues, handling customer complaints effectively. · Monitor and report on logistics performance metrics and prepare seasonal reports for management. · Coordinate freight shipments, formulate delivery schedules, and oversee customs clearance and import/export documentation. · Maintain accurate records of freight movement, container locations, and relevant documents. Requirements · Proven experience as a Logistics Manager or in a similar role. · Strong knowledge of transportation, supply chain management, and logistics operations. · Expertise in warehousing, inventory management, and distribution. · Good understanding of UK and international logistics regulations, customs procedures, and cross-border transport. · Leadership, interpersonal, and problem-solving skills. · A degree in Logistics, Supply Chain Management, Business Operations, or a related field (preferred). · Fluency in both English and Mandarin (spoken and written). · Competence in Microsoft Office Suite and logistics management systems (CRM, SQL, SAP, Oracle). · Experience in logistics operations, transport coordination, warehouse scheduling, and customs clearance is ideal. What We Offer · Competitive salary and long-term career progression · A supportive and multicultural working environment · Exposure to international logistics networks · Training opportunities to develop professional and technical skills

Job Title: Café/Bar Supervisor Reports to: Manager on Duty / General Manager Job Overview: As a café/bar Supervisor, you will play a key role in ensuring daily operations run smoothly, maintaining high standards of service and cleanliness, and leading the team to deliver outstanding guest experiences. You’ll support the manager on duty with a range of day-to-day operational tasks, while actively driving sales and motivating the team to meet performance targets. Key Responsibilities: Lead by example to ensure all service and hospitality standards are consistently met and exceeded. Support and motivate team members during shifts to deliver the best possible service to all guests. Uphold and enforce all cleaning, hygiene, and safety standards throughout the venue, ensuring a clean, welcoming environment at all times. Address guest feedback professionally and promptly to ensure customer satisfaction. Assist in training and onboarding new team members, promoting a positive and productive work environment. Take ownership of shift leadership duties, including staff allocation and floor management when required. Actively contribute to achieving and exceeding sales targets through upselling, team engagement, and service excellence. Ensure stock levels and product presentation meet brand standards. Support the manager on duty with reasonable day-to-day operational tasks as requested, including opening/closing duties, stock control, cash handling, and reporting. Promote and maintain a culture of teamwork, respect, and professional development. Skills & Experience Required: Previous experience in a café, bar, or hospitality environment, ideally in a supervisory or leadership role. Strong customer service focus with a passion for hospitality. Ability to lead, inspire, and motivate a team in a fast-paced environment. Excellent communication and problem-solving skills. A proactive approach to maintaining cleanliness and safety standards. Basic understanding of stock management and sales techniques. Flexible approach to working hours, including evenings and weekends. What We Offer: Competitive pay and tips. Opportunities for progression and development. Ongoing training and support. A vibrant, inclusive working environment.

Job Overview We are seeking a dedicated and experienced Night Manager to oversee the hotel’s operations during the night shift. You will be responsible for ensuring the smooth running of the hotel, managing the night team, and delivering exceptional guest service in line with IHG standards. This role is key in ensuring the security, safety, and comfort of our guests while managing overnight procedures, including financial reconciliations and operational duties. Key Responsibilities Guest Experience & Service Provide a warm and professional welcome to all guests, ensuring a seamless check-in and check-out experience. Handle guest inquiries, requests, and complaints efficiently and professionally, ensuring guest satisfaction. Maintain IHG brand standards in customer service and guest interactions. Monitor guest feedback and take proactive measures to enhance the overnight experience. Operations & Management Supervise and support the night team, including reception, housekeeping, and security staff. Oversee the completion of the night audit, ensuring all financial transactions are correctly recorded. Ensure all hotel systems and procedures are followed, including end-of-day reporting and reconciliation. Coordinate with other departments to ensure smooth operations, including early morning breakfast setups. Safety & Security Ensure the safety and security of guests and staff during nighttime operations. Conduct regular security checks and fire safety inspections. Act as the hotel’s emergency response coordinator, handling any incidents professionally and in line with hotel policies. Monitor CCTV and liaise with external security providers if needed. Team Leadership & Training Lead and motivate the night team, ensuring high levels of performance and engagement. Train and support team members in hotel procedures and customer service excellence. Conduct briefings and ensure clear communication between shifts. Skills & Experience Required Previous experience as a Night Manager, Duty Manager, or in a similar leadership role within the hospitality industry. Strong knowledge of front office operations, night audits, and financial procedures. Excellent communication and problem-solving skills. Ability to handle emergency situations and make quick, effective decisions. Strong leadership skills with experience managing and motivating a team. Knowledge of Opera property management systems. Familiarity with IHG brand standards is an advantage. Additional Information This is a full-time, permanent night shift role in a 4-on, 4-off shift pattern. Candidates must have the right to work in the UK. Please note that we do not provide visa sponsorship for the advertised positions. Competitive salary and benefits package, including IHG employee discounts and career development opportunities. A minimum of two year of prior experience as Night Manager in hotel is required.

Retail shop sales assistant Stanley Ley Location: 23 Fleet Street, Ec4y 1aa Position: Made to Measure Shop Manager Employment Type: Full-time About Us: Harris and Zei is a luxury tailoring brand specialising in made-to-measure suits and garments. We pride ourselves on offering high-quality, custom-tailored clothing with exceptional customer service. Our attention to detail and commitment to craftsmanship have made us a leader in the tailoring industry. We are currently seeking an experienced and passionate Shop Manager for our Made-to-Measure department, to lead our team and ensure the delivery of outstanding customer experiences. Key Responsibilities: Customer Experience: - Ensure the highest levels of customer satisfaction by delivering a personalised and professional made-to-measure service. - Provide expert advice on fabric selections, garment styles, and tailoring options to meet the customer’s specific needs. - Actively engage with clients to understand their requirements and guide them through the entire fitting and tailoring process. Sales and Business Development: - Drive sales through strong client relationships and ensuring an exceptional in-store experience. - Achieve and exceed sales targets by identifying and capitalizing on new business opportunities. - Develop and maintain a loyal client base by providing high-quality service and building long-term customer relationships. Operations Management: - Oversee the day-to-day operations of the store, ensuring smooth functioning and efficiency. - Coordinate fittings and alterations with in-house or external tailors to ensure timely delivery of garments. - Monitor inventory levels and liaise with suppliers to ensure adequate stock of fabrics and accessories. - Ensure that all customer orders are processed accurately and delivered within agreed timelines. Team Leadership: - Lead, mentor, and motivate the sales team to achieve individual and store-wide performance goals. - Conduct regular training for staff to ensure product knowledge and customer service excellence. - Set and monitor performance metrics for the team, providing feedback and support as needed. Visual Merchandising: - Maintain the store’s visual appeal by ensuring that displays and merchandising are in line with brand standards. - Coordinate special promotions or events to drive foot traffic and increase sales. Financial Management: - Prepare regular sales reports, track key performance indicators (KPIs), and manage the store’s budget. - Implement cost control measures and ensure profitability by managing resources efficiently. Skills & Qualifications: Experience: Minimum of 3-5 years in retail management, preferably in luxury fashion, tailoring, or made-to-measure services. Leadership: Proven ability to lead, manage, and motivate a team to achieve sales targets and deliver excellent customer service. -Customer Service: Strong interpersonal and communication skills with the ability to provide a high-end, tailored customer experience. Tailoring Knowledge: Comprehensive understanding of made-to-measure services, fabrics, garment construction, and alterations. Sales: Results-driven with a track record of meeting and exceeding sales targets in a luxury retail environment. Organizational Skills: Ability to manage multiple tasks and ensure smooth store operations, from inventory management to customer fittings. Problem-Solving:Capable of handling customer inquiries, issues, or complaints professionally and efficiently. What We Offer: • Competitive salary with performance-based bonuses., • Opportunity to work with a luxury brand and high-end clientele., • Ongoing training and professional development opportunities., • Employee discounts on made-to-measure garments and accessories. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience.

Morena Marylebone specialises in single origin Colombian coffee, matcha and NYC cookies. We’re now on the lookout for a passionate, organised, and energetic Coffee Shop Manager to lead our team. Key Responsibilities: • Oversee daily operations to ensure smooth and efficient service., • Manage and motivate a team of baristas and staff, including scheduling, training, and performance evaluations., • Maintain high standards of customer service, cleanliness, and product quality., • Handle inventory management, ordering supplies, and working with vendors. What We’re Looking For: • Prior experience as barista., • Strong leadership and communication skills., • A passion for coffee and a deep understanding of specialty drinks., • Excellent organisational and multitasking abilities., • Friendly, customer-focused attitude., • Availability to work flexible hours, including weekends. (EXPERIENCE REQUIRED)

We're looking for a skilled and motivated hairdresser to join our team, someone with experience behind the chair and either management experience or a strong interest in stepping into a leadership role. This is a great opportunity for a stylist who not only loves creating great hair but also thrives in a collaborative, team-driven environment. What We’re Looking For: 6+ years of experience in a professional salon Strong in cutting, coloring, styling, and client care Enjoys working as part of a team—supportive, positive, and reliable Great communication and interpersonal skills Interested in (or experienced with) management responsibilities like team coordination, scheduling, and customer service leadership Bonus If You Have: Previous experience as a salon team lead or manager A desire to grow into a leadership position What We Offer: Friendly, team-based salon culture Competitive pay + tips Ongoing support and professional development Opportunities to step into a manager role as we grow Ready to grow with us? Send your resume and a short note about your experience and goals Londonlabs

Job Summary: The Floor Manager is responsible for supervising daily operations on the sales floor, ensuring high levels of customer satisfaction, team productivity, and operational efficiency. This role acts as a key point of contact between staff and upper management, ensuring company standards and procedures are maintained. Key Responsibilities: Supervise and coordinate day-to-day activities on the sales or operations floor. Lead, motivate, and coach staff to meet sales targets and performance goals. Ensure excellent customer service by addressing customer concerns and resolving issues promptly. Monitor inventory levels and coordinate with stockroom for replenishment. Enforce compliance with health, safety, and company policies. Oversee floor layout, product displays, and merchandising standards. Handle staff scheduling, shift management, and attendance. Conduct regular performance reviews and provide feedback and training. Act as the point person for escalations during assigned shifts. Assist in sales reporting, audits, and other administrative tasks as needed. Qualifications: 3+ years of experience in retail business. Strong leadership and interpersonal skills. Excellent communication and conflict resolution abilities. Ability to multitask and remain calm under pressure. Proficient in using POS systems, MS Office, and inventory management tools.

We are looking for highly motivated and experienced Waiter/Waitresses full time to join our team In our Goodge Street branch. Our restaurants are dynamic and busy. We are specialised in fresh pasta and Italian wines. The perfect Waiter/waitress should have an excellent customer service skills, they should greet customers in a polite and friendly manner, provide them with menus and suggest daily/weekly specials. They also are to the point of contact for bills and return of any funds. Some of the main duties and responsibilities of a Waiter include: Greeting customers as they settle down at the restaurant tables and introducing them to the menus Taking orders Inquiring if the customers are satisfied, giving bills and processing payments Operating the bar and coffee section Attending regular meetings with restaurant and kitchen managers to find out about menu changes and menu specials Trainings to new waiting staff General cleanings If you are looking for: Great shifts, life balanced rota. Full training and clothing provided. Service charge, Extra tips - Base salary starting at £12.21 x hour Great opportunity to promotion to Head waiter/Supervisor as team is growing. Young and vibrant environment, get in touch if this sounds good to you. Job Types: full time Salary: £12.21 per hour + Service charge + Extra tips (Approx £13/14)

Sales Assistant - Luxury Womenswear - Knightsbridge £27,000 – £31,000 + Commission (Brilliant commission structure that can go up to 2%) Realistic monthly targets! Amazing friendly team! Lead by example Manager! Seeking a fabulous Sales Assistant for a luxury brand that caters for classy and sophisticated ladies. This is a fantastic opportunity if you want to work for a forward-thinking designer renowned for their creativity and femininity in luxury goods. The successful applicant will be highly attuned to customer’s individual requirements, having had prior experience working within a luxury sales role. Before applying please ensure you cover ALL of the following: 1. Must have worked for a luxury ladieswear retailer (please note we will not consider high-street retail experience), 2. Excellent knowledge on ladieswear fabrics, cuts and styles, 3. Have a good understanding of KPI's and have met sales targets in previous jobs, 4. Fantastic customer service skills, 5. No job hoppers please. Sales Assistant - Luxury ladieswear job spec: 1. Supplying a quality level of service to all customers, 2. Meeting personal and store sales targets, 3. Building rapport with all clients to build brand loyalty, 4. Having an impeccable product knowledge in order to upsell products effectively, 5. Be a team player Cover all the above? Then apply now through this advert only! VERY IMPORTANT, PLEASE NO DIRECT TELEPHONE CALLS TO US. APPLY THROUGH HERE AND WE WILL CONTACT SHORTLISTED APPLICANTS. Note: Due to the number of applications received, we are only able to respond to successful shortlisted candidates. Key words: Womenswear Sales Assistant , Ladieswear Sales Assistant

Car Sales & Customer Service Administrator Location: Park Royal, NW10 7JS, London Salary: £30,000-£40,000 + Comission Job Type: Full-time Experience: Required Language: English (Expert) Join Terani – A Luxury Car Experience Terani is a leading prestige car dealership based in Park Royal, London, specialising in high-end, bespoke vehicles. We are known for our commitment to exceptional customer service, tailored client journeys, and an immaculate showroom experience. We’re now looking for a Sales & Customer Service Administrator to join our growing team — someone who thrives in a luxury environment, enjoys building relationships, and understands what it means to deliver a seamless customer experience. Key Responsibilities: • Assist in managing client consultations and support the vehicle sales process, • Provide exceptional service both face-to-face and over the phone, • Oversee administrative tasks related to sales and customer records, • Coordinate custom vehicle orders and aftersales requests, • Handle post-sale support, ensuring ongoing client satisfaction, • Previous experience in sales, admin, or customer service (automotive or luxury retail preferred), • Excellent English communication skills – both written and verbal, • Well-organised, with a strong attention to detail, • Confident, polished, and customer-focused, • Able to manage multiple tasks in a fast-paced environment

ADAM Grooming Atelier, London’s leading high-end male grooming brand, is hiring exceptional barbers to join our award-winning team at one of our 15 stunning ateliers — including Mayfair, Canary Wharf, Marylebone and Harrods. We are on the lookout for a true professional for a top-notch Barbers and Hairstylists to join our expanding team. This role is perfect for someone who has an exciting clientele and has a passion for modern barbering. Key responsibilities will include but are not restricted to: Provide an excellent barbering experience from start to finish. Be on top of latest haircut trends Cut, trim, shampoo, style hair and offer arm and shoulders massage. Take bookings and payments using our till and appointment system Fresher Clean and sterilise scissors, combs, clippers and other barbering instruments on a regular basis. Ensure the store is kept clean, neat and tidy at all times. Meet sales/taking targets while ensuring the highest customer service level is maintained. Promote and up-sell services Recommend and cross-sell ADAM Grooming Atelier men’s grooming product range. You must have the following skills: Excellent communicator at all times. Minimum 3 years of barbering experience required. Well organised, attention to detail, ability to prioritise, remain calm under pressure. Friendly, approachable and flexible - a team player. Able to work independently seeking guidance where appropriate. Proactive, positive, enthusiastic - demonstrates "can do" attitude. Smart appearance and confident. Job Types: Full-time, Part-time, Permanent Pay: From £100.00 per day

Bar Manager - MUST HAVE EXPERIENCE Hours: 30–35 hours per week Salary: Competitive, based on experience Start Date: Immediate We’re looking for an experienced and motivated Bar Manager to join the team at Oasis Bar & Terrace, one of Canary Wharf’s most vibrant rooftop venues. This is a part-time management role, ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. About the Role: • Lead and support day-to-day bar operations, • Train and supervise the bar team to maintain high service standards, • Ensure stock control and bar prep is well managed, • Maintain cleanliness, health & safety, and licensing compliance, • Work closely with the management team to drive sales and service quality, • Confident with opening and closing operations, • Act as a key point of contact during service and events What We’re Looking For: • Previous bar management or senior supervisory experience (essential), • Strong leadership and team coordination skills, • Knowledge of cocktails, spirits, and stock management, • Excellent customer service and communication skills, • Reliable, well-organised, and confident in handling busy shifts, • Availability to work evenings and weekends What We Offer: • A fun, supportive and fast-paced working environment, • Competitive hourly pay, • Staff food and drink discounts, • Opportunities for growth and training within the team

Bar Lounge Manager Location: Holiday Inn London Kensington High Street, W8 5SP, London Reporting To: Food & Beverage Manager Overview: Holiday Inn London – Kensington High Street, one of Europe's largest Holiday Inns, is seeking a dynamic and experienced Bar Lounge Manager to join our team. This role is pivotal in overseeing the operations of our lobby lounge bar and in-house Starbucks Cafe, ensuring exceptional hospitality experiences for our guests. Responsibilities: Manage daily operations of the lobby lounge bar and in-house Starbucks Cafe, including staffing, inventory management, and quality control. Lead team members to deliver outstanding customer service and memorable guest experiences. Foster a culture of teamwork and collaboration among baristas, bartenders, and serving staff. Implement and maintain high standards of service, cleanliness, and safety in both bar and cafe areas. Develop and execute innovative beverage and food offerings that align with brand standards and guest preferences. Ensure compliance with licensing laws, regulations, and safe serving practices. Handle guest inquiries, concerns, and complaints promptly and professionally. Work closely with the Food & Beverage Manager to achieve financial goals and maintain cost control. Recruit, train, and develop team members to enhance their skills and career progression. Collaborate with the marketing team to promote bar and cafe offerings and drive revenue. Requirements: Previous experience in a similar role, preferably in a high-end hotel or independent cocktail bar/brasserie setting. Exceptional customer service skills with the ability to resolve issues diplomatically. Strong leadership qualities with a magnetic personality that inspires the team. Knowledge of licensing laws, regulations, and safe serving practices. Flexibility to work nights, weekends, and holidays as required. Excellent communication and organizational skills. High level of integrity and accountability. Benefits: Competitive salary plus benefits and Tronc. Opportunities for career development within a commercial and ambitious brand.

We are seeking focused and enthusiastic Chef to support our head chef and join the dynamic back of house team. The ideal candidate will play a crucial role in delivering exceptional guest experiences by providing outstanding customer service, assisting with food preparation, being attentive, vigilant and a team member- willing to collaborate under pressure, and multi-task the various positions in the kitchen. We are seeking an individual who is accustom to working and navigating a a fast-paced environment and whilst also retaining a true passion for hospitality. • Responsibilities Assist with food preparation and presentation in accordance with food safety standards. Multi-roling various kitchen orders from Head chef. Provide information about menu items. Maintain cleanliness and organisation of the kitchen/ BOH area, including surfaces, appliances and utensils. Collaborate with kitchen staff to ensure timely service and address any guest inquiries or concerns, including food safety and hygiene information. Uphold high standards of food safety and hygiene practices throughout the establishment. Manage time effectively to ensure all tasks are completed promptly during busy periods. • Skills Previous experience working in a kitchen as a chef or alongside a senior chef is ESSENTIAL Strong understanding of food safety regulations and practices. Excellent attitude friendly and approachable demeanour to uphold collaboration and sustain morale. Strong time management skills to handle multiple tasks efficiently in a fast-paced setting. A keen interest in culinary arts is encouraged, alongside a willingness to learn and grow within the role.

Bartender - Roka Mayfair Schedule - Full-time Salary - Up to £16.21 dependent on experience Experience - Previous experience as a Bartender in a quality restaurant or Bar. We are looking for an enthusiastic Bartender to join our team here at ROKA Mayfair. Our Bartender are hardworking, dedicated and strive to deliver the superior level of customer service that we are known for. Our teams have bags of personality and are confident working at a fast pace whilst maintaining ROKA’s high standards. Life at ROKA ROKA is a collection of contemporary Japanese Robatayaki restaurants. First launched in 2004 in Charlotte street, our London collection has grown to include venues in Mayfair, Canary Wharf and Aldwych. ROKA embodies the spirit of coming together and sharing a collective dining experience, (RO) symbolises the atmosphere and (KA), the heat of fire from the Robata. Our ideal Bartender demonstrates: • Previous experience in a similar high-end restaurant or bar as a Head bartender or Supervisor., • Hands-on, inspiring, and confident working under pressure, • Good knowledge of classic cocktails, • Great team player, • A keen interest in Japanese cuisine/beverages To be successful with us, bring the energy and the right attitude…. the rest we can teach. The Benefits We take great pride in giving the best experience to our customers through great service and quality. We ask you to work hard so we want to reward this. We know that we can’t do this without you! To celebrate your success, we have created some of the best benefits around. To name a few: • World class in-house training; we want you to have all the tools to be the best, • Opportunity to travel the world with our five incredible worldwide brands, • Long service awards to show that we love having you around!, • Exciting In-house incentives, • Travel season ticket loan to help you save your hard earned money getting to work, • Family meals on shift, • Dining Discount across zuma, ROKA, Oblix & INKO NITO

Mymeds Healthcare Ltd is a busy, community-focused retail pharmacy dedicated to delivering high-quality healthcare products and prescription services. We pride ourselves on a professional and customer-first approach, supporting the wellbeing of every individual who walks through our doors. We are currently seeking a responsible and detail-oriented Shop Supervisor to oversee the day-to-day retail operations within our pharmacy. This is a key leadership position requiring strong organisational skills, team coordination, and a focus on service excellence. Key Responsibilities Supervise the daily activities of the retail pharmacy shop floor Oversee order picking and preparation to ensure accuracy and efficiency Monitor and maintain adequate stock levels; assist in stock replenishment and rotation Coordinate with pharmacists and dispensers to ensure timely fulfilment of customer prescriptions and retail orders Ensure compliance with pharmacy safety and labelling standards Maintain a clean, organised, and customer-friendly retail environment Assist with incoming deliveries and ensure proper stockroom organisation Support with administrative duties and manage customer enquiries professionally Train, motivate, and support junior retail staff and order pickers Uphold strict confidentiality and regulatory compliance at all times Skills and Experience Required Previous supervisory experience in a retail pharmacy or healthcare setting preferred Excellent attention to detail and high standards of accuracy Proven ability to lead a team in a fast-paced environment Strong organisational and time-management skills Confident communicator with excellent interpersonal skills Basic computer literacy for stock and order tracking systems Commitment to patient confidentiality, safety, and customer service Employment Type: Full-Time (37.5 hours/week) If you're reliable, customer-focused, and passionate about supporting a professional pharmacy team, we’d love to hear from you. Apply now with your CV.

Asador Bar & Grill, located in the heart of Leicester Square, London, is looking for an experienced Bar & Restaurant Supervisor to join our vibrant and passionate team. About the Role: We are seeking a motivated and hands-on individual who has solid experience in both bar and restaurant operations. You’ll be responsible for helping to lead the front-of-house team, ensuring top-notch service, and maintaining a welcoming and professional environment for our guests. What We’re Looking For: • Experience is essential in both bar and restaurant supervision, • A friendly, approachable personality with excellent customer service skills, • A true team player who leads by example and isn’t afraid to get involved in day-to-day operations, • Someone who takes pride in their work and is proactive and reliable, • A supportive and dynamic work environment, • Opportunities for growth and development, • Competitive salary based on experience, • The chance to be part of a growing and well-loved restaurant in central London.

Assistant Manager – Daytime Venue Daytime focus | Occasional closing shifts (no later than 10 p.m.) Weekends required We’re looking for a friendly, energetic, and self-motivated Assistant Manager to join our team. Our ideal candidate will bring strong leadership skills, a hands-on approach, and the ability to inspire and guide a young, enthusiastic team. What you’ll do: Lead, motivate, and support a young and dynamic team. Ensure smooth day-to-day operations, with occasional closing shifts (no later than 10 p.m.). Deliver excellent customer service with a friendly, approachable manner. Take initiative and work independently when needed. Uphold venue standards and create a positive, welcoming environment. What we’re looking for: Proven leadership or supervisory experience in hospitality or retail. Strong communication and organisational skills. Ability to work independently and manage your own time effectively. Friendly personality and a passion for customer service. Weekend availability is essential. What we offer: A supportive and positive work environment. Opportunities to develop your leadership skills. Flexible daytime hours with minimal late finishes.

We are seeking a dynamic, experienced Restaurant Operations Manager to oversee the daily operations of our restaurant. The ideal candidate will have strong leadership skills, a passion for hospitality, and a proven track record of maintaining high standards in both service and efficiency. Oversee all day-to-day restaurant operations to ensure a smooth, customer-focused experience. Lead, train, and motivate the front-of-house and back-of-house teams. Maintain high standards of food quality, presentation, and customer service. Manage staff schedules, attendance, and performance. Monitor stock levels, order supplies, and reduce waste. Ensure all health, safety, and hygiene regulations are followed. Handle customer feedback and resolve issues efficiently and professionally. Drive revenue through upselling, promotions, and cost control.

Creature Comforts is seeking a dedicated and experienced Practice Manager to lead our veterinary team in providing exceptional care and service. As a Practice Manager, you will play a pivotal role in ensuring our clinic operates smoothly and efficiently, aligning with our mission to redefine the veterinary experience through innovative technology and compassionate care. Job requirements • Proven experience in a Practice Manager role within a veterinary setting, • Strong leadership and team management skills, • Excellent communication and interpersonal abilities, • Proficiency in using veterinary practice management software, • Ability to handle multiple tasks and prioritise effectively, • Strong problem-solving skills and attention to detail, • Commitment to delivering high-quality care and customer service Job responsibilities • Oversee the daily operations of the veterinary clinic, • Manage and support clinical and administrative staff, • Ensure compliance with all veterinary regulations and standards, • Implement and maintain efficient workflows and procedures, • Monitor financial performance and manage budgets, • Coordinate with veterinary professionals to optimise patient care, • Handle client inquiries, complaints, and feedback, • Maintain inventory and order supplies as needed, • Foster a positive and collaborative work environment Benefits • Working in a beautiful clinic, alongside highly skilled veterinary professionals, • Being part of a people (and animal)-first culture, • 25 days annual leave, plus your birthday off, • Salary sacrifice pension scheme provided by Nest, • World class team, with room to grow and learn, • Regular company social events

Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai. At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities. As our Waiter, you will help us create a true la dolce vita experience for our guests by welcoming them with genuine Italian hospitality and sharing your in-depth knowledge of our menu! We are looking for someone passionate and very hospitable in their approach to customer service. Where are we located? Just moments from Sloane Square, in the heart of Chelsea, Azzurra brings the Amalfi coast to London, where every creation resonates with authenticity, embodying the elegance and simplicity of Italy's coastal cooking. What we bring to the table: • Dine with us: Enjoy discounts at all Aqua venues, • Celebrate YOU: Take your birthday off and earn additional long service leave, • Grow with us: Ongoing training and development to support both your professional and personal development, • Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge, • Breaks: Food provided during your breaks - Restaurant perk, • Work out: Discounted gym membership, • Lunch & Learn: Head Office perk, • Share the Talent: Bring a friend on board and get £500 Your day at Aqua: You will be paid £12.21 per hour. In addition, you can be a part of the venue’s Tronc system, which may give you up to £4.85 extra per hour each month. The Tronc system is managed by the Tronc Master. Where there is water, there is life & where there is life, you will find us! Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine. All applicants must be eligible to live and work in the UK. Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know. Apply today as a Waiter and be part of Aqua’s global culinary adventure!

For a Pasta and Pizza Bar in Kensington , We are looking for someone CONFIDENT, HARDWORKING and FUN - who has a great passion to deliver the BEST customer experience and LOVES good food. Responsibilities: • Prepare pasta dishes and pizza according to recipes or as directed by head chef., • Assist in the development of new pasta and pizza recipes., • Ensure that all food meets quality standards and is presented attractively., • Maintain cleanliness and organization in the kitchen area., • Assist with inventory management and ordering supplies., • Collaborate with other kitchen staff to ensure smooth operations. Requirements: The job roles involve: Serving / preparing customers food ( good knife skills would be beneficial) , ensuring Food Safety and general cleanliness, Delivering excellent customer service, Helping to build a strong regular customer base, Restocking and looking after displays etc. Applicants must be: energetic, bubbly and passionate people with previous experience in customer service. You should be a motivated team player with a good ‘willing to learn’ attitude. You will need to be ‘on the ball’ and have a good level of spoken English. Drop us your CV and a brief statement of what makes you a superstar, we are very much looking forward to welcoming you to the Labakery family.

Position Summary As an Assistant Manager, you will support the General Manager in overseeing daily operations, ensuring exceptional customer service, team performance, and smooth restaurant running. You will lead by example, coach the team, and help deliver financial targets. Key Responsibilities • Support the General Manager in day-to-day operations, including opening/closing procedures., • Ensure high standards of customer service and guest satisfaction., • Supervise and motivate front-of-house (FOH) and/or back-of-house (BOH) teams., • Handle customer complaints and resolve issues promptly., • Assist in staff training, development, and performance reviews., • Monitor and manage stock levels, orders, and deliveries., • Ensure health & safety, food hygiene, and licensing regulations are followed., • Help manage labour costs, rota scheduling, and payroll inputs., • Drive sales and assist in achieving revenue and profitability goals., • Cover the manager’s responsibilities in their absence. Skills & Experience • Previous experience in a supervisor or assistant management role, preferably in hospitality or F&B., • Strong leadership and team management skills., • Excellent communication and interpersonal abilities., • Good understanding of customer service principles., • Confident in handling complaints and pressure situations., • Basic financial awareness (e.g. cash handling, P&L understanding)., • Familiar with stock management and ordering systems., • Knowledge of health & safety and food hygiene standards. Requirements • Right to work in the UK., • Flexible availability, including evenings, weekends, and holidays., • Fluent in English (spoken and written)., • Personal licence (desirable, not essential)., • Level 2 Food Hygiene Certificate (preferred).

Job Title: Restaurant Manager (New Opening) Location: Lauretta’s Pizzeria, 93 Columbia Road, E2 7RG Type: Full-Time (45 Hours per week) Pay: £17-£19 Inc tronc Depending on experience Start Date: 25th June Reports to: Owners Job Summary: We are opening an exciting new restaurant and are looking for an experienced and hands-on Restaurant Manager to lead the setup and day-to-day running of the business. This is a unique opportunity to play a pivotal role in building a restaurant from the ground up — shaping the team, operations, and service culture from the very beginning. The ideal candidate will be organized, proactive, and confident managing all aspects of a food and beverage operation. Strong knowledge of ordering, stock control, and rota planning is essential, and barista skills are a big plus — we’d love someone who can train and lead the team on coffee service. Key Responsibilities: Pre-Opening: ⁠ ⁠Assist with setup of operational procedures, supplier sourcing, and opening plans ⁠ ⁠Help recruit, train, and onboard the opening team ⁠ Operations Management: ⁠ ⁠Oversee smooth day-to-day running of the front of house and kitchen ⁠ ⁠Ensure compliance with health, safety, food hygiene, and licensing laws ⁠ ⁠Manage stock levels, place orders, and handle deliveries and inventory checks ⁠ ⁠Write and manage staff rotas to ensure efficient and cost-effective coverage Customer Service: ⁠ ⁠Create a warm, welcoming atmosphere for guests from day one ⁠ ⁠Lead by example on the floor, maintaining high service standards ⁠ ⁠Resolve customer issues quickly and professionally Team Leadership: ⁠ ⁠Train, motivate, and supervise front-of-house staff ⁠ ⁠Provide barista training and uphold quality coffee standards (if applicable) ⁠ ⁠Conduct regular performance check-ins and help staff grow in their roles Financial Management: ⁠ ⁠Track and manage budgets, margins, and sales targets ⁠ ⁠Monitor and control labour, food, and beverage costs ⁠ ⁠Prepare reports and suggest improvements to boost profitability Requirements: ⁠ ⁠Experience as a Restaurant Manager or Supervisor (ideally in a new opening) ⁠ ⁠Strong knowledge of ordering systems, stock-taking, and rota creation ⁠ ⁠Excellent leadership, organization, and communication skills ⁠ ⁠Confidence training and leading a team from the start Well rounded knowledge of wine and bar service ⁠ ⁠Flexibility to work evenings, weekends, and holidays as needed ⁠ ⁠Familiarity with EPOS and scheduling systems Preferred: ⁠ ⁠Barista experience with the ability to train others in espresso and milk techniques ⁠ ⁠Experience with opening a restaurant or café ⁠ ⁠Food hygiene or health & safety certification ⁠ ⁠Passion for hospitality and team development This is a fantastic opportunity to shape something from scratch and be a key part of a new concept’s success. If you’re a hands-on leader with strong systems knowledge and a love for great pizza, service, and coffee — we’d love to hear from you.

Company Name: Soleil & SA LTD t/a Oh Fleurs! Job Title: Salon Manager SOC Code: 1253 Location: Oh Fleurs!, 345 Upper Street, London, N1 0PD Reports To: Owner/Director Job Type: Full-Time Working Hours: 37.5 hours per week Salary: £38700 - £40000 per year About Oh Fleurs!: Oh Fleurs! is a vibrant and creative nail art and beauty salon located in the heart of the Angel neighborhood in London. We specialize in bespoke nail art, as well as a range of manicure and pedicure services, attracting a diverse clientele from all walks of life. Our salon is known for its skilled craftsmanship, excellent customer service, and competitive pricing, making us a go-to destination for those seeking unique and high-quality nail care. Role Overview: We are looking for a dedicated and experienced Salon Manager to oversee the daily operations of Oh Fleurs!. As the Salon Manager, you will be responsible for managing the day-to-day activities of the salon, ensuring exceptional customer service, overseeing team of nail technicians, and driving the overall success and growth of the business. Your leadership will be key to maintaining our high standards of service and creating a welcoming and efficient environment for both staff and clients. Key Responsibilities: • Bachelor's degree in Business Management or related fields., • Proven experience as a Salon Manager or in a similar role in the beauty industry., • Strong leadership skills with the ability to motivate and inspire a team., • Excellent communication and interpersonal skills, with a customer-first mentality., • Ability to manage salon operations efficiently, including scheduling, inventory, and staff coordination., • Knowledge of nail art and beauty services is a plus, though not essential., • Experience with salon management software and online booking platforms (e.g., Treatwell, Fresha) is a plus., • Strong organizational and time management skills., • Ability to work under pressure in a fast-paced environment while maintaining a positive attitude., • Passionate about the beauty industry and staying updated with trends and best practices., • Competitive salary based on experience., • 28 days paid annual leave, including bank holidays., • Employee discounts on salon services and products., • Ongoing professional development and training opportunities., • A supportive and friendly team environment., • Access to a central London location, with easy access to local shops, cafes, and public transport., • Commission-based incentives linked to sales and performance.

We’re looking for an experienced and proactive Front of House / General Manager to lead the team at our modern 60-cover restaurant in London. You’ll be responsible for the smooth day-to-day running of front of house operations while driving excellence in customer service, staff training, and systems integration. Key Responsibilities: Lead, train and inspire a small front of house team (approx. 4 staff) to deliver warm, professional and memorable service. Develop and implement clear training systems and service protocols to maintain consistently high standards. Oversee daily service operations, ensuring smooth communication between FOH and kitchen. Design and manage rota systems with efficiency and fairness. Oversee and optimise the use of booking platforms (e.g. OpenTable), POS systems, and payment processing tools. Liaise with the marketing and web team to ensure website content is up to date and reflective of the restaurant’s brand and offerings. Monitor stock levels, handle supplier orders, and help with cost control where relevant. Handle customer feedback professionally and constructively, ensuring repeat business and a positive reputation. Support senior leadership in driving performance and reaching business goals. What We’re Looking For: Proven experience in a similar management role within a busy restaurant. Strong understanding of hospitality software (booking, POS, payments) and enthusiasm for systems and digital tools. Excellent communication, leadership and organisational skills. Passion for creating beautiful, warm, and elevated guest experiences. Flexible, hands-on, and solutions-focused. If you’re a hospitality professional who combines strong leadership with a genuine love for service and innovation, we’d love to hear from you.

Vanda’s Kitchen have a café/store in St Paul's London. Do you have a passion for delivering a high-quality customer focus service? This role will give you the opportunity to make a real impact on our customer’s journey by being a main point of contact being able to deliver a high standard of customer service. At the core of our values is our commitment to deliver exceptional customer service and experience. Do you have real barista experience, confidence with pastry preparation and gluten free seperation including changing gloves etc. Vanda’s Kitchen - Customer Service Job Description ·To greet customers with a nice manner as they enter the shop ·To act as the point of contact between the customer and the kitchen ·To be able to prepare coffees and basic kitchen jobs to complete taken orders. · To demonstrate an understanding of the menu and the options available to the customer. · To report any issues to the head chef immediately. · To be confident in speaking to the public. This all sounds great - What key skills do I need to apply: Previous experience of a customer service role , face to face Experience of handling and resolving customer issues, with a first-time right attitude Strong communication skills both written and verbal Experience of working in a fast-paced environment with the ability to navigate through change Experience in a gluten free kitchen/shop is advanteous

Job Title: Waiter / Waitress Reports to: Head Waiter / Management Team Role Summary: The Waiter / Waitress is responsible for providing exceptional customer service and ensuring a seamless and enjoyable dining experience for all guests. Key Responsibilities: • Provide consistently excellent customer service, anticipating guest needs and exceeding expectations., • Collaborate with and support other staff members to ensure efficient restaurant operations., • Guide guests to their assigned tables., • Accurately and efficiently deliver food and beverage orders to tables., • Contribute to a positive and welcoming atmosphere for all guests., • Accurately take and process food and drink orders using the restaurant's POS system., • Address customer concerns and resolve complaints in a professional and timely manner., • Perform opening and closing duties, including table setup, cleaning, and inventory management.

Job Title: Bar Supervisor Location: The New Explorer Salary: Competitive + Benefits Hours: [Full-time/Part-time] About Us At Greene King, we pride ourselves on creating memorable experiences for our guests. With a legacy of exceptional hospitality, we are seeking a passionate and driven Bar Supervisor to join our team. The Role As a Bar Supervisor, you’ll play a key role in the daily operation of the bar. Your responsibilities will include: - Leading and motivating the bar team to deliver outstanding customer service. - Supporting the management team with staff training and development. - Ensuring smooth day-to-day running of the bar, including stock management and cash handling. - Maintaining high standards of cleanliness and compliance with health and safety regulations. What We’re Looking For We’re looking for someone with: - Previous experience in a bar or hospitality role. - Leadership skills with the ability to inspire a team. - Strong communication and organizational skills. - A passion for delivering great service and creating a positive atmosphere. What’s in It for You? We believe in rewarding our team’s hard work. You’ll enjoy: - Competitive pay & benefits - 33% discount across all Greene King pubs and restaurants. - Opportunities for career progression through our training programs. - Access to our employee assistance program for well-being support. - Flexible scheduling to suit your needs. Join Us Ready to take the next step in your hospitality career? Apply now to become a Bar Supervisor at Greene King and be part of a team where your passion and skills will be valued. Greene King is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Yiewsley Food Centre, a growing and customer-focused retail business, is seeking a dedicated and results-driven Shop Manager to lead daily store operations and drive continued business growth. This is a fantastic opportunity for an experienced retail professional to take the next step in their career with a dynamic and supportive team. Key Responsibilities: Oversee end-to-end store operations, ensuring efficiency and compliance Lead, manage, and motivate the team to achieve sales and service goals Create shift schedules, delegate tasks, and monitor team performance Maintain high standards of customer service and handle escalated issues Manage stock levels, ordering, inventory, and merchandising Analyse sales trends and implement action plans to drive revenue Ensure store presentation, hygiene, and safety standards are consistently met Collaborate with senior management on strategic planning and improvements Recruit, train, and develop staff to uphold company values and performance standards Produce operational and financial reports as required Requirements: Minimum 3 years of experience in a retail management or senior supervisory role Strong leadership, communication, and team-building skills Proven ability to manage operations and meet KPIs Excellent problem-solving and decision-making abilities Good understanding of retail compliance, stock control, and health & safety Proficiency in Microsoft Office and basic financial reporting Ability to work flexible hours, including weekends and holidays Hour: 37.5 Hours per/week If you are a experienced Shop manager (Retail) and looking for a dynamic and fast-paced working environment and are ready to take on a new challenge, we want to hear from you! To apply, please submit your CV outlining your relevant experience and qualifications.

Job Description: As a Waiter/Waitress at Crudo, you play a crucial role in delivering an exceptional dining experience to our guests. Your primary responsibilities include taking orders, preparing and serving food and beverages, and ensuring customer satisfaction. Your friendliness, attention to detail, and ability to multitask are essential to maintaining our high service standards. Responsibilities: Progression to Lead Waiter/Waitress: Demonstrate consistently high performance and exceptional customer service. Exhibit strong communication skills and the ability to manage multiple tasks. Show initiative in problem-solving and willingness to take on additional responsibilities.

3 gorges restaurant We’re looking for a motivated and eager-to-learn Bartender Supervisor to lead our bar team and support our floor staff during busy shifts. No prior experience? No problem! We provide full training to help you master everything you need to succeed. Key Responsibilities: Supervise bar operations and ensure high-quality service. Prepare and serve drinks efficiently and consistently. Train, support, and motivate bar staff. Manage inventory, restocking, and cleanliness. Collaborate with the floor team to ensure smooth service. Step in to assist on the floor as needed (e.g., taking orders, running food, assisting customers). Handle customer queries or complaints professionally. open and close the restaurant What We’re Looking For: A positive attitude and eagerness to learn. Strong leadership and communication skills (or willingness to develop them). Flexibility to support both bar and floor teams. Ability to stay calm under pressure. Excellent customer service mindset. We Offer: Full training – we’ll teach you everything you need to know! Competitive pay (depending on experience) Tips more Than 45 hours a week Supportive team environment Opportunities for growth

For a Pasta and Pizza Bar in Kensington , We are looking for someone CONFIDENT, HARDWORKING and FUN - who has a great passion to deliver the BEST customer experience and LOVES good food. Responsibilities: • Prepare pasta dishes and pizza according to recipes or as directed by head chef., • Assist in the development of new pasta and pizza recipes., • Ensure that all food meets quality standards and is presented attractively., • Maintain cleanliness and organization in the kitchen area., • Assist with inventory management and ordering supplies., • Collaborate with other kitchen staff to ensure smooth operations. Requirements: The job roles involve: Serving / preparing customers food ( good knife skills would be beneficial) , ensuring Food Safety and general cleanliness, Delivering excellent customer service, Helping to build a strong regular customer base, Restocking and looking after displays etc. Applicants must be: energetic, bubbly and passionate people with previous experience in customer service. You should be a motivated team player with a good ‘willing to learn’ attitude. You will need to be ‘on the ball’ and have a good level of spoken English. Drop us your CV and a brief statement of what makes you a superstar, we are very much looking forward to welcoming you to the Labakery family.

Chef – Weekend Role with Growth Potential Location: Mac Bae The Golden Anchor Pub, Peckham/Nunhead Hours: Weekends Only (with scope to increase as the business grows) Experience: Minimum 1 years in a professional kitchen. Food Safety trained Trials Available: Every weekend ( 1 slot for this weekend available ) About Mac Bae Mac Bae is a bold Caribbean kitchen with a Latin twist, proudly based inside The Golden Anchor in Peckham/Nunhead. Our menu centres around indulgent, creamy mac and cheese topped with elevated ingredients like seasoned lamb, tender steak, fresh seafood, and more. We’re a passionate, fast-growing startup serious about flavour, hospitality, and building a supportive, high-energy workplace where people feel valued and can thrive. The Role We’re on the lookout for a talented, motivated chef to lead our kitchen during weekend services. With plans to expand our operating days to Wednesday–Sunday within the next 3–6 months, this role offers a clear pathway to Kitchen Manager for the right candidate as the business grows. Key Responsibilities: Lead kitchen operations during service with confidence and professionalism Prepare, cook, and present high-quality dishes in line with our brand standards Maintain consistency in taste, presentation, and food safety Manage inventory, ordering, and kitchen prep to ensure smooth service Train and support junior team members during prep and service Uphold strict hygiene, cleanliness, and organisational standards Contribute ideas for menu development and specials Stay calm, focused, and solutions-driven in busy, high-pressure situations Who We’re Looking For Minimum 3 years’ experience in a commercial/professional kitchen Strong leadership, time management, and communication skills Passion for bold, modern Caribbean and Latin flavours High attention to detail with excellent cleanliness and organisational habits Comfortable working in a fast-paced, startup environment Committed to delivering outstanding food and customer service Positive, proactive, and hands-on attitude Why Work With Us? • Be part of a growing brand with opportunities for creative input, • Clear route to Kitchen Manager as we expand to 5-day service, • No early morning shifts, • Supportive, collaborative, and respectful team culture, • One-month training period to learn our menu and systems, • Three-month probation period, • Paid monthly Interested? We’d love to hear from you — drop us a message to find out more.

Il Bistrotto London is seeking a skilled and enthusiastic Head Bartender for its new Cocktail/Tapas bar in Chelsea. The ideal candidate will have a passion for hospitality, a talent for crafting exceptional drinks, and a commitment to delivering outstanding customer service. As a Bartender, you will play a key role in ensuring guests have a memorable experience by serving high-quality beverages in a fast-paced environment. The original Il Bistrotto first opened in 1982 and was acquired by its current owners in 2018. Located between the city of Genoa and the renowned Portofino, it has since become one of the most distinguished cocktail bars on the Ligurian Riviera. For its London opening, the company has partnered with Luca Gargano of Velier S.p.A., a global leader in the rum sector, renowned for bringing distilleries like Demerara, Caroni, and Foursquare to international prominence. In addition to rum, Velier pioneered the natural wine movement with the launch of the Triple A protocol in 2003, promoting authentic and sustainable production. Responsibilities • Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and customer preferences., • Maintain cleanliness and organisation of the bar area, ensuring compliance with food safety regulations., • Engage with customers, providing friendly and knowledgeable service while taking drink orders and offering recommendations., • Manage inventory, including ordering supplies, tracking stock levels, and minimising waste., • Handle cash transactions accurately and efficiently, demonstrating basic maths skills for processing payments., • Collaborate with kitchen staff and other team members to ensure smooth operations during busy periods., • Uphold the highest standards of hospitality, ensuring that every guest feels welcomed and valued. Experience • Previous Head bartending experience; a willingness to learn is key., • Familiarity with food safety practices within a restaurant or bar setting is advantageous., • Strong time management skills to handle multiple tasks efficiently in a fast-paced environment., • Excellent communication skills, with the ability to interact positively with guests and team members alike., • A genuine desire to help others and create enjoyable experiences for customers. If you are passionate about the art of bartending and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity!