Are you a business? Hire customer success manager candidates in Ilford
We are provider of manned guarding security services in London, is seeking a skilled and experienced Customer Service Manager/Supervisor to join our team. The successful candidate will be responsible for overseeing the customer service operations, ensuring exceptional service delivery, and maintaining high client satisfaction levels. Responsibilities: 1. Supervise and lead the customer service team, including hiring, training, and performance management. 2. Develop and implement customer service policies and procedures to enhance efficiency and effectiveness. 3. Monitor customer interactions to ensure quality service delivery and provide coaching and feedback to team members as necessary. 4. Handle escalated customer complaints and resolve issues promptly and effectively. 5. Collaborate with other departments, such as operations and sales, to ensure seamless communication and alignment on customer service strategies. 6. Ensure compliance with company standards, regulations, and industry best practices related to customer service. 7. Develop and maintain strong relationships with key clients, serving as the primary point of contact for customer service-related inquiries and concerns. 8. Prepare regular reports and presentations on customer service performance and initiatives for management review. Qualifications: 1. Bachelor's degree in business administration, management, or a related field preferred. 2. Proven experience in a customer service management or supervisory role, preferably within the security industry. 3. Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve goals. 4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and other stakeholders. 5. Problem-solving and decision-making abilities, with a focus on delivering solutions and driving continuous improvement. 6. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 7. Knowledge of security industry regulations and standards preferred. 8. Flexibility to work occasional evenings or weekends as needed. Join our dynamic team and contribute to our mission of providing exceptional manned guarding security services in London. If you are a customer service professional with a passion for excellence, we want to hear from you. Apply now with your resume and cover letter detailing your relevant experience and qualifications.
Customer Success Manager x 2 Location: Germany/Switzerland We are supporting our cutting-edge client who are revolutionizing data management in the pharmaceutical industry to find not one, but two ...
Customer Success Manager London | AI - Machine Learning - Automation SaaS startup Hyper Growth - Series B Why should you apply? I am looking for an experienced Customer Success Manager to work with ...
They are looking for their founding, Product led Customer Success Manager, someone to help refine the product through live feedback loops with their 700 customers. This person needs to be hands on ...
We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is ...
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Software Solution Customer Success Manager Our client is a world renowned American software company that leads the way in digital creativity, offering a diverse array of innovative software solutions ...
Solution Customer Success Manager Location: Shoreditch (Hybrid) Duration: 12 months contract initially with possible extension Max. Budget: £55k per annum + paid holidays + pension or £285 per day ...
They are seeking a Customer Success Manager to contribute to this mission and drive the industry forward by fostering transparency and meeting evolving industry demands. If you are someone who ...
The Customer Success Team, which you could be a part of, manages the customer's journey throughout the Customer Lifecycle. Focused on post-sale solution adoption and ongoing customer satisfaction ...
As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction and success of our customers. You will be responsible for building strong relationships with our clients ...
Due to growth, this HR-Tech is looking to add a skilled and commercially-minded Customer Success Manager to the team. Whilst the business is still in start-up/ scale-up mode, they're backed by a ...
We are currently recruiting for one of our trusted clients for the role of a Customer Success Manager . Join a technology enterprise based in the UK, revolutionising the global product sector. Our ...
As a Customer Success Manager , you will play a critical role in our client's journey from onboarding to achieving their desired outcomes using our solutions. Your job will be to work closely with ...
We seek a Sr. Customer Success Manager with extensive cloud and on-prem business development experience. Having worked extensively in a senior role, the right candidate will excel at managing ...
... management, researching, negotiating and pitching. You will be the first point of contact for our clients and success will be determined by your ability to sell high value packages to our customers
Customer Success Managers and instrumental in ensuring client satisfaction and happiness. * Build and expand the relationship with a portfolio of Tier 1 accounts * Create actionable insights, and ...
Technical Customer Success / Software Training / Onboarding - Worlds biggest Brands My client is a ... Working closely with the Account Manager to manage client relationships * Helping with the design ...
... customer propositions, for e-commerce business * You are acknowledged as an important thought ... success across defined KPIs * Knowledge and experience of product management best practice and ...
What you'll Do We are currently looking for a Customer Success Manager with a successful track record of account management and understanding of the media/creative agency industry within healthcare ...
Customer Success Manager Company: Setyl Location: Based in Surbiton, southwest London. Our office is directly next to Surbiton train station, which is well-connected across London and surrounding ...
Company Description Anecdote is seeking a Customer Success / Ops Manager to join our highly experienced and global team. As an early member of our company, you'll have a disproportionate impact on ...
Summary The Customer Success Manager role is focused on the ownership and continual improvement of the service offered to our customers in the various countries EML operates in. The role will ...
They are looking to hire a Customer Success Manager to join their scaling team, who will be responsible for managing and growing a portfolio of high-value accounts within their payroll offering. If ...