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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Customer Success Manager – Strategy / Communication – Hybrid (3-4 days onsite) – Manchester\n\nAre you the kind of Customer Success Manager who enjoys being the glue between customers and product? The person who actually listens, spots patterns, and makes sure feedback turns into a

We're a move fast, break things collective of industry legends, marketing leaders and disruptive digital do-ers.We work with hospitality, leisure and experience brands to supercharge their marketing strategy.We specialise in Paid Social, PPC, CRM, email marketing, web design/management, venue launch

Are you the kind of Customer Success Manager who enjoys being the glue between customers and product? The person who actually listens, spots patterns, and makes sure feedback turns into action rather than disappearing into a black hole?. Customer Success Manager Strategy / Communication Hybrid (3-

We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our dynamic team. Proven experience in customer success, account management, or a related role. This role involves onboarding new customers, providing comprehensive training, and delivering exceptional customer care to

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. We strive to cultivate an inclusive environment of understanding to have a greater impact on our bus

Avalon is currently supporting an organisation in Cheshire to recruit a Customer Success Manager. Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent ser

Customer Success Manager - InsurTech SaaS. Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Experienced with Customer Success platforms (e.

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Guide potential customers through a 30-day trial of the product.

A culture of high performance, innovation, and impact, where your contribution directly shapes Apprentify’s success. Remote-first (with occasional travel for team events or customer meetings). You will play a crucial role in ensuring the success of our large employer clients by building strong rel

We are currently looking for a Strategic Customer Success Manager - REMOTE. At least five years of customer success experience in B2B SaaS, specifically with enterprise customers. Develop and maintain strategic relationships with ~20 enterprise customers, exceeding $2m in total ARR.

A growing software company in London seeks a Customer Success Manager focused on enhancing user experience. The role requires building trusted relationships, driving product adoption, and advocating for customers.

As the third hire in the Customer Success team, you'll help customers maximise value from our product and drive growth opportunities. B2B customer success, account management or a related role, ideally in financial services, banking or fintech. Demonstrated success in customer retention and driving

In this unique customer‑success position, the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning we are looking for a commercially minded individual who can build a high‑performing strategy from zero. Customer Success is a newly created function and

As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. As a Customer Success Manager, you will own a portfolio of enterprise and mid-market account

We are seeking a Customer Success Manager (CSM) to join our New Markets team, responsible for managing a portfolio of mid-market and enterprise customers, ensuring they achieve maximum value from Soldo. Strong appetite for vertical-led customer success, including developing deep sector knowledge and

A leading Insurtech firm in Greater London is seeking a Customer Success Manager with expertise in Marine Insurance. Ideal candidates will have experience in Customer Success within Insurtech environments and the ability to engage with senior stakeholders.

Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free serv

Candidates should have 2-3 years in customer success or account management and excellent communication skills. A tech startup is seeking an Engagement Manager in London.

A leading AI solutions provider is seeking a Customer Success Manager to manage enterprise customer relationships. The ideal candidate has 4-8 years of experience in Customer Success or Account Management in a SaaS or AI-driven environment and possesses strong communication skills to convey business

We are looking for a motivated Customer Success Manager to support and grow an existing portfolio of B2B enterprise customers in a modern, technology-driven environment. At least three years of experience in Customer Success, Account Management, or a comparable role, or a relevant degree with practi

Duffel is hiring a Customer Success Manager (CSM) to maximise our customers' use of Duffel's technology. You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineers and

The Grind ProvisionPoint is seeking a motivated Customer Success Manager (minimum 3 years in customer service / support roles) to join our growing support and delivery team. There will also be regular in-person co-working sessions with the Customer Success Team, meetings with the wider business and

The successful candidate will have proven experience in customer success, strong communication skills, and a deep understanding of what exceptional customer experience looks like. A leading energy company in the UK is seeking a Customer Success Manager to work closely with generator clients, ensurin

As Regional Manager, Customer Success (EMEA) at Constructor, you will be responsible for leading and scaling a high-performing Customer Success team across the EMEA region. You have a proven track record of hiring, developing, and retaining Customer Success Managers, and you naturally think in terms

SaaS Scaled Customer Success experience: 2–3 years in Scaled Customer Success within SaaS, working with SMB customers and owning a large portfolio. We’re scaling fast and hiring a Scaled Customer Success Manager to join our Customer Success team. You’ll lead the build out of our Scaled Custome

The Principal Customer Success Manager is aligned at the customers’ key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solu

As a Customer Success Manager (CSM) for the BENELUX mid market/commercial segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. You’ll work closely with Customer Success Eng

A health-tech company in the UK is seeking a Customer Success Manager to ensure clients derive maximum value from their solutions. The successful candidate will manage customer accounts, drive product adoption, and advocate for client needs. Strong relationship-building skills and a customer-focused

Kickstart Your SaaS Career as a Junior Customer Success Manager 🚀. Apply now and start shaping the future of customer success!. You’ll own a portfolio of 150 SMB customers, drive adoption, spot upsell opportunities, and help shape the way customers succeed.

Collaborate with Customer Success Managers and Account Executives to ensure alignment on customer strategies, account history, and value realisation narratives. Experience in high-growth SaaS, especially with scaled or pooled Customer Success models. The Renewals Manager is responsible for driving c

Ready to kick-start your career in tech with customers you’ll actually enjoy working with? As a Junior Customer Success Manager, you’ll support and nurture relationships with global brands - including some of the biggest names in the. Junior Customer Success Manager - Software £32k Base + £12k

A data management company in Greater London is seeking an experienced Customer Success Manager to enhance customer adoption and retention. Ideal candidates should have at least 5 years in a technical customer success role, possess deep knowledge of cloud solutions, and demonstrate excellent communic

As a Customer Success Account Management (CSAM) Team Manager at ANS you areresponsible for leading and executing the customer success account management growth targets across Tier 3,4 & 5 customers. You play an important role in driving customer culture across the department as the customer champion

As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. Work with the Head of Customer Success to improve processes. Reporting to the Head of Customer Success, you will col

We’re looking for an early‑stage Customer Success Manager to join our well‑funded healthtech SaaS platform based in London. Possesses 3‑5 years of experience as a Customer Success Manager or equivalent in a B2B SaaS business. Customer Success Manager (£45k‑£50k + Equity) – Jack & Jill.

A leading AI technology company is seeking an experienced Customer Success Manager to enhance post-sales customer engagement. Responsibilities include project management across various client segments, understanding customer needs, and driving product performance reporting.

A global travel service provider is looking for a passionate Customer Success Manager in London to enhance client profitability and retention. Candidates should have experience in customer account management and excellent communication skills.

As a Customer Success Manager at OneStock, you ensure our customers' satisfaction and success in using our software. Customer Success Manager - Retail / SaaS. Customer Success Manager – Retail / SaaS.

Customer Success Manager Package. Get notified about new Customer Success Manager jobs in. Customer Success Manager – ConstructionTech.

A forward-thinking AI video solution provider based in the UK is seeking a Customer Success Manager to drive retention and engagement for mid-market clients. This role requires managing automated onboarding and identifying churn risks while creating impactful customer success programs. Ideal candida

Strategic Customer Success Manager. In-person customer engagement is a key part of this role's success. Leverage usage data, customer feedback, and adoption insights to inform strategy and measure success.

As a Customer Success Manager, you’ll own the full customer lifecycle — from onboarding to renewal — and ensure our customers achieve measurable adoption, retention, and ROI. Collaborate closely with Customer Success leadership to help build, refine, and scale and Customer Success organization

London, England – reports to Director of Delivery of Customer Success. Collaborate on a Mutual Success Plan with clear objectives, success metrics, and next steps. SaaS customer success, working with Fortune 100 companies and their executives.

A global technology company is seeking a Customer Success Manager in London to enhance customer engagement and drive growth. The ideal candidate should have 3-5 years of SaaS Customer Success experience and excellent communication skills. You will foster long-term relationships, acting as a strategi

A healthcare technology company in London is seeking an SMB Customer Success Manager to guide new customers through onboarding and ensure successful adoption of their platform. Candidates should have 2-4 years of experience in customer success, strong organizational skills, and a customer-centric ap

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting

The SMB Customer Success Manager will be a trusted partner for our SMB customers, guiding them from their very first interaction with Heidi through to successful adoption of our platform. You have a customer‑centric mindset and are motivated to ensure customers feel supported, valued and are set u