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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our dynamic team. Proven experience in customer success, account management, or a related role. This role involves onboarding new customers, providing comprehensive training, and delivering exceptional customer care to

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. We strive to cultivate an inclusive environment of understanding to have a greater impact on our bus

Avalon is currently supporting an organisation in Cheshire to recruit a Customer Success Manager. Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent ser

Remote-first (with occasional travel for team events or customer meetings). You will play a crucial role in ensuring the success of our large employer clients by building strong relationships, managing their apprenticeship programmes, and driving high levels of satisfaction. HR Managers, Learning &

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Guide potential customers through a 30-day trial of the product.

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Experienced with Customer Success platforms (e.

As a Manager of Customer Success, you’ll lead a team of Customer Success Managers who are each responsible for driving success across large portfolios of AMER‑based customers. Partner with the Manila Head of Customer Success and global CS leaders in Sydney, Manchester, and Kansas City to execute

This is an exciting opportunity for a talented Customer Success Manager to play a key role in launching Tapi into a brand-new market. Ability to analyse customer behaviour and translate insights into action. Generate referrals, testimonials, and case studies as the UK customer base grows.

Our success is defined by the success of our customers — we’re looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Our Customer Success Managers (CSMs) own the relationship with our customers, helping the

Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals. The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. In this role, you’ll be resp

Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues. Serve a

Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified. Manage complex integration cycles, relationship, with each Enterprise customers; developing key relationships and executing within cust

Avalon is currently supporting an organisation in Cheshire to recruit a Customer Success Manager. Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent ser

A leading SaaS provider is seeking a Scaled Success Customer Success Manager. The ideal candidate will have experience in Customer Success within a B2B SaaS environment and will manage a large portfolio of accounts, collaborating across teams to optimize customer value. This role focuses on driving

Senior Technical Customer Success Manager – DevTools (UK). This is an early Customer Success role at a DevTools company that already works. Customer Success is now being built deliberately in EMEA.

A dynamic financial technology company in Greater London is seeking a Customer Success Manager. Candidates should have experience in Customer Success or Account Management within B2B SaaS or fintech environments. Join an innovative team committed to creating lasting value for customers.

We are looking for a Manager of Customer Success UK, Ireland & France to lead the local teams that work closely with our customers and community, walking them along their journey of building and scaling their DevOps practices, and drive them to stronger adoption of JFrog solutions. As a Manager of C

A global analytics firm is seeking a Customer Success Manager in Greater London to enhance customer value from its products. The successful candidate will drive adoption and retention while handling a diverse customer portfolio. Responsibilities include strategic support, onboarding guidance, and mo

With an ambitious FY26 growth strategy underway, they’re now looking to expand their Customer Success function, seeking experienced practitioners who can drive the customer agenda. The Customer Success Executive exists to create Raving Fans: customers who love what we do, advocate for us publicly,

Josephine Hanschke, Director of Customer Success. There, you’ll find answers on topics such as AI at Juro, who’s in the Customer Success team today, how we’re different from other early‑stage companies, the interview process, benefits and more. Keeping customers with us and growing their acc

A leading technology firm in the UK is seeking a Lead Customer Success Manager to oversee customer account portfolios within Oracle Health. The role involves enhancing customer adoption and satisfaction, managing contract renewals, and cultivating strong stakeholder partnerships.

Generate customer advocacy: identify reference customers, develop case studies, collect testimonial quotes, and feed customer feedback into product and roadmap discussions. Customer Success, Account Management, or Customer Operations experience, preferably in B2B SaaS or enterprise software. Monitor

As a Customer Success Manager (CSM) for the Enterprise segment, you will be responsible for guiding customers through their journey with Darktrace, ensuring rapid time-to-value and sustained success throughout the contract lifecycle. Experience in Customer Success, Account Management, or similar rol

A leading facilities management company is seeking an experienced Customer Success Manager to oversee compliance and performance of key client contracts. Strong leadership and commercial acumen are essential for success in this position.

The Customer Success organisation is composed of four teams: pre‑sales, customer success, account management and support. The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. Customer Success, Ac

Are you the kind of Customer Success Manager who enjoys being the glue between customers and product? The person who actually listens, spots patterns, and makes sure feedback turns into action rather than disappearing into a black hole?. Customer Success Manager – Strategy / Communication – Hybr

Follow all health and safety regulations set by our customers while being on site. Do you want to be part of a young, dynamic and innovative technology company and help us expand our engineering services to our industrial customers in the UK. Our team is youthful, driven, and takes immense pride in

A growing education organization in the UK is seeking a motivated Customer Success Manager to ensure the success of large employer clients by building strong relationships and managing apprenticeship programmes.

Customer Success Manager - Retail Media (Amazon, Criteo, Citrus). We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team. Act as the day-to-day partner for clients, driving adoption and successful

A digital engineering consultancy in London seeks a Customer Success Manager to ensure exceptional service delivery for key clients. Candidates should have experience in financial services or SaaS, strong communication skills, and a proactive approach to developing a customer success team. The role

Founding Customer Success Manager at VC‑backed fintech startup. Proven experience scaling customer success or account management processes within fintech or B2B SaaS 0→1 environments. Design and own the end‑to‑end customer success lifecycle, including onboarding, engagement, and retention st

Our Privacy Statement & Cookie Policy**Customer Success Manager page is loaded## Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Todayjob requisition id: JREQ196098Thomson Reuters is transforming the legal industry with unma

A health technology company in the UK seeks a Customer Success Manager to take ownership of customer outcomes for NHS practices. This role involves onboarding, relationship management, and driving customer value within a complex environment. Ideal candidates have 2–4 years of experience in custome

A growing accounting software firm in the United Kingdom is seeking a Customer Success Manager to enhance customer advocacy and build strong relationships. Join a dynamic team dedicated to customer success. You will manage a portfolio of 60-80 customers, ensuring an exceptional experience by underst

You’ll help shape how Customer Success works at Hippo – defining processes, success metrics and ways of working as we grow. Owning customer outcomes end-to-end: Taking responsibility for success, retention and growth across your customer portfolio. Ideally ~2–4+ years in Customer Success, Acco

A forward-thinking innovation firm is seeking a Customer Success Manager in Greater London.

A leading SaaS company in London is seeking a Customer Success Manager to enhance client success and drive revenue growth. Candidates should have at least 2 years of experience in account management or customer success, strong communication skills, and a background in B2B software, logistics, or Saa

Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Enterprise Customer Success Manager at Canonical. All CSMs contribute to business support at the company level

Demonstrated success in managing key customer relationships and driving continuous improvement in a large, complex organisation. Advocate for the customer within internal teams and support with increasing the profile of Water customers within Arqiva. Work with key internal stakeholders to ensure we

Create and maintain a customer success plan, tracking success initiatives. You will join a team of collaborative CSMs and reporting to our Manager of Commercial Customer Success. Become a product expert and a master of our customer success process.

United Kingdom - Meeting Insights Customer Success Manager. The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals. Work closely with our customers with the drive to help them change their workplac

Support account strategy by helping customers adopt core features, implement best practices, and stay on track with their success plans. Customer Success, Account Management, or a client‑facing role in SaaS, digital experiences, or an agency environment. Take a consultative approach and ask though

A growing tech startup is seeking a Customer Success Manager to support customer relationships and drive account success. In this role, you will manage a portfolio of customers and enhance account health, while also focusing on revenue growth and retention.

Customer Success Manager - FP&A. Codex are looking for a Customer Success Manager to join a new EPM practice, and partner with leading finance professionals. As the go-to advisor for CFOs, VPs, and finance teams, you’ll guide customers through the successful implementation and ongoing adoption - e

The Customer Success Manager assists customers in achieving their desired outcomes while using CompTIA products and services and engaging in CompTIA communities. The Customer Success team aims to provide exceptional personal service to our High Touch and Mid Touch B2B customers that will establish l

A tech-driven customer service company in the UK is seeking a Mid-Market Customer Success Manager to enhance their customer experience. This role focuses on managing relationships with executive-level stakeholders, driving initiatives that ensure customer satisfaction and retention. This is a pivota

Own customer happiness and retention, serving as the primary point of contact for top‑tier customers. Customer Success, Account Management, or a related role within a B2B cyber/OT environment (preferably SaaS or technical product). With 1,000+ customers worldwide, Claroty is a certified Great Plac