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Customer Success, Account Management, or a similar customer-facing role. Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS. Develop strong, trusted-advisor relationships with customers and strategic partner

Align Customer Success operations with regional go-to-market strategies. Successful onboarding and time-to-value for new customers. Expansion revenue influenced by Customer Success.

Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. You possess a strategic mindset, capable of turning complex logistical challenges into clear success

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Evaluate and analyze customer needs and support requirements.

CustomerSuccess&AccountManagement.

ERP Customer Success / Sales Account Director. Customer Success / Sales Account Director. Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Experience and

This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

A leading analytics company in Greater London is seeking a Customer Success Manager to maximize customer engagement and retention through strategic account management.

You have proven experience in a customer success or account management role with a track record of successfully managing client relationships and hitting revenue targets. Career Opportunity - A career-defining opportunity to shape customer success across our growing product suite and tackle complex

Our Customer Success team acts as strategic advisors for all our fast growing, high-growth, high-volume Shopify merchants. As a Senior Customer Success Manager, you are so much more than a traditional Account Manager. It will be essential that you are passionate about the success of our merchants, a

The ideal candidate has at least 5 years in customer success, with strong analytical skills and experience in e-commerce operations. A leading recruitment platform is seeking a Head of Customer Success in the United Kingdom. This position offers a fully remote working environment with opportunities

Customer Success experience with (complex) Enterprise SaaS customers; experience driving outcomes for a portfolio (often 10–25 accounts). Oversee a portfolio of ±20 DACH-based customers and own the full customer lifecycle, proactively driving adoption, retention, and expansion. Advocate for your

A leading workforce management platform is looking for a Customer Success Manager in the UK. This role emphasizes building customer relationships, providing training, and upselling features to ensure customers derive maximum value from the platform. Ideal candidates should have over 2 years of exper

A leading technology solutions company in the United Kingdom is seeking a Customer Success Manager who will oversee the customer lifecycle and drive customer satisfaction. The ideal candidate will possess extensive experience in customer-facing roles, strong leadership capabilities, and fluency in m

A tech company focused on trust is seeking a Manager, Customer Success to lead a team in delivering successful customer onboarding and retention. This role involves developing strategies and methodologies focused on customer value and growth. Ideal candidates will have over 5 years of experience in

A leading cybersecurity firm in the United Kingdom is seeking a Solutions Architect.This hybrid position requires working closely with clients during product integration, addressing technical issues, and managing multiple projects.The ideal candidate will hold a Bachelor's degree in Computer Science

A fast-growing HealthTech startup is seeking a Customer Success Manager to build and nurture client relationships across its product suite.

A leading technology firm is seeking a Customer Success Manager II to build and maintain strong relationships with customers across the EMEA region. This role involves ensuring customers successfully adopt and optimize the firm's solutions, such as Donesafe, HandsHQ, and Skillko. Applicants should h

As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Document customer use cases and contribute to customer holistic account/success plans. Carry out mutual onboarding plans, by holding

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Define and evolve the Customer Success

The successful candidate will manage a portfolio of complex customers with over 10,000 employees, ensuring successful adoption and alignment with security and compliance strategies. A leading cybersecurity company seeks a Customer Success Manager for its Strategic Segment in the Greater London area.

A leading SaaS company in the UK is seeking an experienced Customer Success Manager to oversee customer accounts and drive adoption of their platform. This role requires strong customer management skills, deep product knowledge, and the ability to proactively prevent churn. Successful candidates wil

Are you ready to be a part of it? This is your chance! We’re hiring for Customer Success Manager, Enterprise (Strategic Customer Success Team). Customer Success Manager, Enterprise (Strategic Customer Success Team). Customer Success, Account Management, or a related role, with a focus on enterpris

We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Act as the voice of th

An innovative AI video platform company is seeking a Customer Success Manager to help build relationships with clients and drive future growth. This role requires customer-facing experience in B2B SaaS and native-level proficiency in German.

A global technology leader is seeking a Head of UK & Ireland Customer Success to lead their HCM customer success strategy. The ideal candidate will have experience in driving customer success initiatives, managing resources, and representing the company with senior stakeholders. You will be responsi

You will lead the Customer Success team and define the strategy to ensure customers achieve measurable ROI. A leading influencer marketing platform is seeking a Head of Customer Success to drive client value, retention, and growth.

In this foundational role, you will drive customer success, collaborate closely with finance leaders, and leverage your accounting expertise to ensure seamless implementation. A transformative finance tech company in Greater London is seeking a Customer Success Manager - Accounting.

A leading digital adoption platform provider is seeking a Customer Success Engineer to enhance customer satisfaction through strategic guidance and implementation. This role involves delivering consulting and enablement services while actively monitoring customer utilization and driving adoption. Id

This role requires previous supervisory experience and a commitment to exceptional customer service. A leading footwear retailer in Greater London is seeking a Store Supervisor to enhance customer satisfaction and drive sales.

Extensive experience in Customer Success or Professional Services, with at least 5 years leading teams in the. Regional Vice President, Customer Success (EMEA & APJ). Meet the Customer Success team.

Customer Success Manager_December 2025 Leadership and Knowledge Sharing. The Client Success Manager (Lead Analyst) plays a pivotal role in ensuring clients realise maximum value from the StarCompliance platform. Client Success, Account Management, Compliance Technology, or related roles.

A leading SaaS company is hiring a Senior Customer Service Manager to manage customer relationships and ensure satisfaction through a data-driven approach. The candidate will be responsible for guiding the customer journey and applying critical thinking to optimize metrics.

A leading FinTech company in London seeks a VP of Customer Success to lead customer lifecycle management post-sale. This role demands 8+ years of experience in Customer Success leadership within a B2B SaaS or FinTech environment.

Recruit, mentor, and lead a high-performing team of Customer Success Managers. We are looking for a strategic leader to take Customer Success to the next level. Execute Strategic Account Reviews (QBRs) and success mapping for high-value accounts.

A leading membership association in Greater London is seeking a Customer Success Manager to enhance member engagement and retention. The successful candidate will build relationships with members, serve as the first point of contact, and work with internal teams to address members' needs.

Reporting to the Director of Customer Success, EMEA, You will lead a high-impact team consisting of Customer Success Managers (CSMs) and our newly established Scaled Success Account Management team. As the Customer Success Team Lead (EMEA), you will play a critical role in shaping the future of our

A technology firm specializing in customer success is looking for a Customer Success Manager to manage client relationships and deliver insights for maximizing platform value.

As a Customer Success Manager within Rest of World Banking, you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio of Customers. You will measure and monitor the adoption and health of our customers throughout the

Years of SaaS Customer Success Experience. Customer Success Manager - Accounting. You’ve owned renewals, driven expansion, and worked cross-functionally to deliver success.

You are responsible for a successful customer journey and touch points that create long‑term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. This team will develop and execute data‑driven processes to deliver world‑cla

Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing’s capabilities with the customer’s business goals and objectives. Experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intellige

A leading veterinary software company is seeking a Customer Success Manager to drive customer satisfaction and success for ezyVet clients. This hybrid role, based in Greater London, involves managing relationships with key accounts, collaborating with various internal teams, and ensuring customer ne

This role offers the unique opportunity to shape customer success strategy, lead high‑performing teams, and make a direct impact on both customer outcomes and business performance. Reporting to the Chief Customer Success Officer, you'll work at the intersection of delivery, commercial excellence,

Customer Success Manager page is loaded## Customer Success Managerlocations: London, United Kingdom: Remote (United Kingdom)time type: Full timeposted on: Posted Todayjob requisition id: R23414Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators

As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions D