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Customer Success, Account Management, or a similar customer-facing role. Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth. Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valu

If you’re an experienced customer success professional looking to build and shape a customer success function from the ground up, then Countfire could be the perfect opportunity. This role involves being on the frontline, working directly with customers to drive expansion and prevent churn in larg

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Evaluate and analyze customer needs and support requirements.

You'll be the Global Head of Customer Success - a true player-coach: owning relationships with key customers while building the CS function, processes, and team from the ground up. B2B SaaS Customer Success/Account Management. Head of Customer Success (Global).

CustomerSuccess&AccountManagement.

They are seeking an experienced Customer Success Team Lead to build and lead a Customer Success team within a fast-paced, service-led MSP environment. We are working with a Managed Service Provider (MSP) that is investing heavily in the growth of its Customer Success function. You will manage a port

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. Responsible for collecting customer feedback and communicating into the product team. With a unique focus on the contractor and tempor

This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, me.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

The role is varied, customer‑focused, and ideal for someone who enjoys both admin and people‑facing work. Handle customer enquiries by phone and email. If you enjoy varied work, like helping customers, and want to be part of a small, welcoming team, we’d love to hear from you.

The successful applicant should have a minimum of 3 years’ experience working in account management, or a customer service role within a B2B environment. Demonstrated success managing high-value or strategic customer accounts. Russell Publishing is recruiting a Customer Success Account Manager to

ERP Customer Success / Sales Account Director. Customer Success / Sales Account Director. Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation.

This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with

A Customer Success Manager plays a key role within a Software & Cloud division, helping customers maximise the value of their cloud and software investments. Develop and execute customer success plans, including adoption road maps and milestone tracking. Previous experience in customer success,

With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of complicated assignments, whilst still maintaining the simplicity and flexibility required to manage simple customers.

Customer Success ManagerJoin a leading utilities company that champions innovation and service excellence. Our Sales team is growing, and were excited to welcome a talented Customer Success Manager to join us. As a Customer Success Manager, you will take on a nationwide

A successful 'Customer Success Manager' should have:. Oversee smooth transition from Sales to Customer Success. With over 4,000 professionals currently working, a unique opportunity for a Customer Success Manager to join the vibrant and thriving team in London.

We are looking for a Principal Customer Success Manager to join our Customer Experience team. Motivated to drive outcomes for your customers, you see Customer success as your own. Deliver and communicate ROI for your customers, throughout their lifecycle, ensuring your customers derive maximum value

A global SaaS workforce management company in the UK is seeking a Customer Success Manager on a 12-month fixed-term contract. The ideal candidate has over 3 years of B2B customer success experience, strong communication skills, and a passion for technology. You will manage relationships with mid-mar

As a Manager of Customer Success - EMEA, you will be regionally responsible for the performance of our Customer Success Managers, customer adoption and satisfaction, and enablement of customers to achieve the full value of CockroachDB. Drive adoption, customer health, satisfaction, and renewals acro

As part of continuing to develop our successful UK operations and fuel our growth, we are seeking a driven Customer Success Manager to join our existing Hypergrowth Segment. As a Customer Success Manager, you will delve deep to understand the key business, operational and technical challenges each c

Play a critical role in shaping the customer journey and driving business success. Passionate about customer success and building long-term relationships. Analyze customer data and provide insights that drive engagement and success.

A global financial technology firm seeks a Customer Success professional to drive client engagement and growth. You will collaborate with account managers, develop customer-specific strategies, and ensure clients utilize our platform effectively.

Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. About the Customer Success Team. The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to rete

Manage a book of approximately 60 mid‑market customers, ensuring their successful onboarding, adoption and continued engagement. We are currently looking for a High Touch Customer Success Manager in United Kingdom. We are seeking a highly motivated and customer-focused professional to manage a por

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Demonstrat

A leading coaching company in the UK is seeking a B2B Customer Account Manager to join their customer success division. Ideal candidates should have significant experience in customer success and be skilled in relationship building. The role involves managing and growing a portfolio of trade busines

A leading review platform company is looking for a Director of Customer Success to lead their UK organization. This role involves overseeing onboarding, adoption, retention, and advocacy with a focus on achieving measurable success through established processes. The ideal candidate has experience in

The successful candidate will ensure client satisfaction, advocate for customer needs, and collaborate with internal teams to enhance product value. A global biopharmaceutical software company in the United Kingdom is seeking a Customer Success Manager responsible for managing a portfolio of strateg

Join a group of effective and passionate customer success managers and product specialists that fosters teamwork, open communication and innovation. Role: Product Specialist (Customer Success Manager) in a hybrid role based in London. Collaborate with various customer teams, including security, tech

A leading social media management company is seeking a Customer Success Manager to maintain and enhance client relationships. This role offers the chance to work in a dynamic international environment and requires strong communication skills, experience in customer success, and proficiency with CRM

Are you looking to join one of the fastest-growing analytics companies? Do you want to get deeply immersed with our growing list of customers? Are you ready to find new growth paths for the company? Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution?

The Customer Success Manager (CSM) will be responsible for generating a repeatable strategy of technology adoption for AvePoint customers. Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements i

A technology solutions provider is seeking a Customer Success Manager in the United Kingdom to enhance customer relationships and drive satisfaction. The role involves managing customer engagements, delivering value metrics, and gathering insights for process optimization. Candidates should have 6-1

Preferred but not essential: Customer Success certifications (CCSM, Success HACKER, Gainsight, Cisco/TSIA). Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. Ca

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities.

You should have 2-3 years of experience in SaaS Customer Success with a focus on data-driven decision-making. A hospitality tech company based in London is looking for a Scaled Customer Success Manager. In this role, you will lead strategies to enhance customer retention and value for SMB clients wi

A leading technology company is seeking a Head of UKI Customer Success to lead and innovate customer engagement and success strategies across the region. The successful candidate will have extensive experience in strategic decision-making, customer relationship management, and resource orchestration

Candidates should have a strong focus on customer relations, experience in telesales, and effective multitasking abilities. A leading tool rental company is seeking an Inbound Sales Advisor for their Customer Excellence team in Manchester. You'll handle inbound sales inquiries, ensuring excellent cu

Design and execute strategic customer success plans, detailing objectives, potential roadblocks, success indicators, and timelines. Proven work experience as a Customer Success Manager or Account Manager, managing a dedicated book of business comprising of large, complex, global enterprises. Work cl

A leading digital investigation software company is seeking a Digital Customer Success Manager to enhance customer experiences through engagement strategies and data analytics. This role involves optimizing customer touchpoints, moderating community discussions, and creating tailored content for var

Top Job Recruitment are looking for a [Job Title] for a company based in [Company Area].Our client is [Description and Selling Points of Company].As a [Job Title] you will [Outline Opportunity].Bullet point skills and experience needed.Bullet point whats in it for the candidate.Apply now for the cha

As Team Manager, Customer Success, you will lead a specialist team of Training Specialists, Integration Engineers, and Solutions Consultants across all customer segments. By combining operational leadership with commercial awareness, you will transform Customer Success into a proactive, value‑driv

Join as the second Customer Success team member and help the business build a best-in-class customer retention! Reporting into the Head of Customer Success, you’ll focus on onboarding, adoption, renewals, and upsells – driving both customer outcomes and commercial growth. We’re looking for som

A leading AI SaaS provider in Greater London is looking for a candidate to manage client relationships and drive value from initial engagement.Responsibilities include building strategic partnerships, connecting stakeholders effectively, and providing updates and support.Candidates should have a str

A leading global fintech company is seeking a Customer Success professional to manage customer relationships across EMEA.

Proven experience in a Customer Success or Account Management role within a SaaS environment, with demonstrated success in driving retention, renewals, and expansion. As a highly motivated Customer Success Manager, you will be responsible for delivering a best‑in‑class customer experience for ou