Customer success jobs in Royal Leamington Spa - Page 2Create job alerts

Technical Support Engineer - Warwick on site- 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is involved, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7. What you'll do: - Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. - Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. - Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. - Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. - Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. - Ensure all Service Level Agreement targets are exceeded. - Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys solution-finding and thrives in a team environment. Given the 12-hour shift rotation and the nature of the team, it's clear that adaptability and strong communication credentials will be key in this position. It would be a perfect fit for someone eager to develop their technical experiences while contributing to the team's success. Key Requirements: - Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. - McAfee SIEM Security - Security Information Events Management knowledge - IT / ICT further education What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: - 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually - Company pension scheme - A range of family friendly policies - Occupational health support and wellbeing Portal - Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video

Account Manager Kenilworth, Warwickshire (with some travel to meet customers) About Us Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners. As we go through an exciting period of growth, we are now looking for an Account Manager to join us on a full-time, permanent basis, working 37.5 hours per week. The Benefits • Salary of £30,000 - £35,000 per annum - Business mileage reimbursed - 25 days’ annual leave, increasing with service - Defined contributory pension scheme or pension auto-enrolment scheme - Professional development and career growth opportunities - Collaborative and friendly work environment - Employee assistance scheme - Hapi – employee benefits and wellbeing platform - Medical cash plans - Enhanced maternity and adoption pay - Rewards for length of service - Health and wellbeing events and initiatives - Free voluntary day - Employee rewards - Free parking - Free drinks This is an exciting opportunity for an experienced account manager with strong B2B sales skills and the ability to build high-quality business relationships to join our leading organisation. You’ll discover a position that offers the best of both worlds: nurturing trusted partnerships and uncovering fresh opportunities that increase income across the sector, allowing you to showcase your expertise. What’s more, you’ll join us during an exciting period of growth, becoming part of a collaborative and friendly team that invests in professional development and long-term career progression. So, if you’re ready to bring your commercial instinct and relationship-building skills to a role with real influence, read on and apply today. We look forward to working with you! The Role As an Account Manager, you will play a pivotal role in driving the growth and success of our Highways Training Provider network. This position requires a motivated, results-focused professional who excels both independently and as part of a collaborative team. You will deliver exceptional customer service to established training organisations while proactively managing accounts to uncover and convert opportunities that grow income across the sector. Taking the lead in expanding our network, you will identify and onboard new training providers, strengthen our market presence, and generate new commercial opportunities. Confident in engaging with industry stakeholders across well-established training organisations, you will be accountable for achieving and reporting on monthly income targets to the Client Strategy Manager. About You To be considered as an Account Manager, you will need: • Key account management experience - B2B sales experience - The ability to manage business relationships to a high standard - To be highly motivated and task-driven - Excellent communication and customer management skills - A full, valid driving licence and access to a vehicle (due to our location and travel required) We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Other organisations may call this role Client Account Manager, Key Account Manager, Customer Success Manager, Client Relationship Manager, Business Development Manager, Partnerships Manager, or Client Services Manager. Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you’re ready to bring your skills to a role with real influence as an Account Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency

Contek Recruitment Solutions are collaborating with our client who are a leading HGV Vehicle manufacturer, the role involves working in their automotive parts department that specialises in providing high-quality, genuine OE parts to their client base. Offering a competitive salary between £37,000.00 - £40,000.00 per annum, dependent on experience, and a supportive work environment with a focus on professional growth and development. Why This Role Stands Out: - Competitive salary with potential for growth based on performance. - Work-life balance with a structured 40-hour work week, including early finish on Fridays. - Opportunity to be the go-to specialist for technical parts advice. - Collaborative environment working closely with engineering and technical teams. - Play a pivotal role in driving parts accuracy and customer satisfaction. Key Responsibilities: - Handle customer enquiries via phone and email with confidence and expertise. - Identify and supply the correct parts first time, every time. - Prepare quotes and promote genuine OE parts. - Act as the first point of contact for complex and escalated parts queries. - Manage parts data, vehicle BOMs, and engineering changes within electronic parts catalogues. Skills, Experience, and Education: - Communication: Confident communicator with a professional telephone manner and the ability to handle complex queries effectively. - Knowledge/Expertise: Strong automotive parts knowledge with hands-on aftermarket experience and the ability to interpret parts data and engineering changes. - Innovation: Technically minded, capable of identifying part failure trends and producing technical parts bulletins. - Business Impact: Proven ability to deliver excellent customer service in a fast-paced environment, contributing to overall customer satisfaction and business success. Accountabilities: - Ensure timely and accurate completion of tasks related to parts identification and supply. - Provide leadership in resolving complex parts queries and improving parts accuracy. Call to Action: Ready to take your expertise in automotive parts to the next level? Join a dynamic team where your skills will make a significant impact. Apply today

Customised Awards Account Manager Kenilworth, Warwickshire About Us Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners. Working with a range of partners, we promote opportunities within the sector to an increasingly diverse audience. Each year, over 116,000 learners access our courses across the UK, addressing skills challenges and supporting businesses with innovative solutions. As we go through an exciting period of growth, we are now looking for a Customised Awards Account Manager to join us for a 12-month, fixed-term contract on a full-time basis, working 37.5 hours per week. The Benefits • Salary of £30,000 per annum - 25 days’ annual leave, increasing with service - Defined contributory pension scheme or pension auto-enrolment scheme - Professional development and career growth opportunities - Collaborative and friendly work environment - Employee assistance scheme - Hapi – employee benefits and wellbeing platform - Medical cash plans - Enhanced maternity and adoption pay - Rewards for length of service - Health and wellbeing events and initiatives - Free voluntary day - Employee rewards - Free parking - Free drinks This is a fantastic opportunity for a customer-focused account manager to join our vibrant organisation. You’ll have the chance to work with our highly regarded customised awards during an exciting period of growth, gaining valuable exposure that will strengthen your professional expertise. What’s more, you will be able to build a strong network of clients, forging meaningful relationships that will help you make a success of your contract, as well as your long-term career prospects. We look forward to working with you! The Role As a Customised Awards Account Manager, you will support the growth and management of customised award providers and programmes. Specifically, you will engage with both prospective and existing providers to onboard new partners and drive growth and income through the sale of customised awards, delivering effective account management to our customised awards providers. You will also help ensure quality standards are maintained, while co-ordinating the administrative processes that support the smooth running of the customised function. Additionally, you will: • Act as the first point of contact for enquiries relating to customised awards - Support providers in the effective use of QuartzWeb - Identify gaps in the customised award provision and secure new customised providers/courses - Assist with updating work instructions, policies and processes on SharePoint - Maintain accurate data and documentation in line with internal processes and GDPR requirements - Support wider industry and business programmes About You To be considered as a Customised Awards Account Manager, you will need: • To be skilled and experienced in customer account management and relationship management - Organisational skills with the ability to prioritise and manage multiple tasks - Excellent attention to detail and a commitment to deliver high standards - Good Microsoft Office skills, especially Word and Excel and internal systems, particularly Quartz - A full, valid driving licence and access to a vehicle (due to our location) We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Other organisations may call this role Account Manager, Client Relationship Manager, Provider Account Manager, Training Provider Manager, Business Development Executive, or Partnerships Executive. Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to become our Customised Awards Account Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency

Our OEM Client based in Fen End, Kenilworth, is searching for a Bespoke & Limited Editions Programme Planner to join their team, Inside IR35. This is a 12-month contract position. Umbrella Pay Rate: £44.97 per hour. The Opportunity: Vehicle Personalisation is an exciting and diverse function which delivers some of the most desirable vehicles in the world. There is an opportunity to join the Vehicle Personalisation Team to be part of something exceptional. Within the Vehicle Personalisation team, we produce modern, luxurious, innovative, products and services that delivers choice for our customers, added value to our core brands and increased revenue to our business. Although this is delivered through close cooperation with other JLR business units, we go further and deliver faster using our size and expertise. Vital to our delivery is a cohesive team that performs in an agile way in line with the creator’s code. As part of Vehicle Personalisation, you would be integral to delivery of Bespoke, Limited Editions & Premium Paint which all drive significant revenue within JLR Our Strategy, Engineering and Programme Management teams collaborate with our main vehicle programmes to deliver unique, personalised features and vehicles to our customers. This Senior Programme Planner role is responsible for delivering your assigned Bespoke & Limited-Edition programmes from initial concept through to Launch. It provides un-parallel experience and development opportunity to work with multiple functions across the full Strategic, development and Launch activities. As the Programme planner you will collaboratively lead a team to deliver projects. Key Performance: Responsible for the collaborative creation and successful delivery of Programmes Planning to ensure programme gateways are delivered within scope and achieve to cost, timing and quality. Effective Risks management. Appropriately report issues and collaboratively manage them to timing plans. Maintain budget control and meet the financial targets established at programme gateways. Effectively chair and manage meetings with clear actions and minutes. Key Accountabilities and Responsibilities: Responsible for on time & robust achievement of gateways and milestones. Responsible for delivering programmes to cost, timing and quality. Responsible for robust planning to ensure activities take place at the right time in advance of milestones and gateways maintaining a clear critical path. Responsible for running and chairing weekly programme management meetings producing clear minutes and actions. Support the Programme with planning activities such as chairing Timing / Planning attribute teams, leading Planning Workshops, coordinating programme content, prebuild ordering and setting up Credible Planning Governance sessions with key stakeholders. Responsible for PDL Authorship. Support monitoring of programme health through metrics, risks and issues and initiate corrective action where required. Support the Deferral process in presenting timing changes to the Senior Management team. Support the development and delivery of the VP Planning Strategy in accordance with the Cycle Plan. Support look-back activities capturing all lessons learnt to ensure the success of future programme delivery. Responsible for maintaining Risk Register to ensure management of mitigation plans by stakeholders. Maintain deliverables and timing through Programme Central as required. Maintain a positive and constructive environment ensuring all stakeholder inputs are considered to support credible decision making. Support the internal and external teams with planning expertise in forums such as Escalation reviews, Steering meetings and Gateway Approval sessions. Report progress of the programme at defined intervals to the Programme Director. Support continuous improvement of Programme Management processes, to enable successes to be repeated and lessons to be learnt. Efficiently report to management key messages and actions. Undertake any other work as directed by their line manager in connection with their job as may be requested from time to time. Key Interactions: Programme Management – Support the Strategy, Delivery and Launch interactions to maintain on-time programme delivery. Purchasing – Review the Sourcing status v commodity lead times, establish cost targets and achieve them. Engineering – understanding commodity timing to support the programme, establish cost targets and achieve them. Design – aligning the design and surfacing timing, risks and issues with engineering checkpoints and key gateways. Vehicle Engineering – awareness of the Virtual Series process and Verification Test plan Launch & STA – Ensuring the Pre-Production launch phase is planned effectively towards a robust PSW plan and accessories are ‘stock in bin’. MS&S – Support all pre-build and Comms activity – Parts ordering and communicate volume and pricing. Finance – Liaise with finance to deliver on budget, managing any risks. Essential Skills, Knowledge and Experience Required: Degree qualified or equivalent experience. Highly driven individual with proven project management, communication and leadership skills, able to integrate and act as pivotal player within a cross functional team to resolve cross-functional issues. Previous evidence of techniques for planning, monitoring and controlling programmes, including risk management. Conversant with Microsoft Office (particularly Excel and PowerPoint), essential. Desirable Skills, Knowledge and Experience Required: Experience working in Programme, Project management, Planning and Strategy type functions. Presentation skills. Risks and issues management. Problem solving. Experience of working in Agile methodology ideally as a scrum master or product owner. Personal Profile Requested: An individual with a customer first mind-set who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, transparent and dependable. An individual who is results driven, demonstrates tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment. An individual with the ability to combine a short term, pragmatic focus with longer term planning. An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs. An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style. A good communicator who can deliver in a number of forums at different levels. An effective team player, actively leads, develops and supports team members. An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along. An achiever, motivated by delivering results by establishing realistic plans and proactively driving delivery with a can-do attitude. Performs well under pressure and demonstrates composure. Structured but with experience of working in a changing and fast paced environment. Maintain overall integrity and impartiality towards the delivery of key programme milestones