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About Archangel Lightworks Archangel Lightworks is a laser communications company building wireless technology. Founded in 2017, we believe that laser communications to and from satellites is a key component of next-generation infrastructure. Our core product, the TERRA-M, is a deployable optical ground station with proven capability for space – ground data transfer. Our team develops and operates products that advance the security and resilience of critical national infrastructure. We value compassion, resilience, curiosity, ownership and integrity. Our start-up is a fast-paced and supportive environment, where you can contribute to novel technology with meaningful applications like reducing the Digital Divide. Archangel Lightworks recently closed over £10 million of investment in an oversubscribed Series A funding round. Our company is also supported by the UK Space Agency, the UK’s Department of Science and Technology (DSIT) and the UK Ministry of Defence. About the job We’re looking for electrical, optical or mechanical Production Engineers to join our experienced engineering team and help deliver transformative laser communications technology. You will support the serial production, assembly, integration, and testing of Archangel Lightworks’ TERRA-M Optical Ground Station products and associated subsystems. We are also accepting applications from technicians with experience relevant to this role. Your responsibilities will include: • Assembly, Integration, and Testing: Assemble and test subsystems and support system level integration and testing of optical ground stations in at least one of the following domains: Electrical & Mechanical Systems, Optical Systems, • Manufacturing and Parts Handling: Manufacture and assemble mechanical parts, utilize 3D printing, and test/accept outsourced components, maintaining inventory, • Process Management: Champion build quality and comprehensive process documentation; partner with the engineering team to refine manufacturing workflows, eliminate waste, minimize downtime, and maximize output efficiency, • Supply Chain Support: Manage ordering and oversee outsourced components, • System Deployment: Support field maintenance, as well as deployment and installation of new systems (including international travel as needed), • Quality: Inspect incoming parts and ensure defined quality standards and customer requirements are consistently met, • Documentation: Develop and maintain Standard Operating Procedures (SOPs) and ensure all processes comply with health, safety, and environmental regulations, • Change Control: Manage Engineering Change Requests (ECRs) and Engineering Change Orders (ECOs) where applicable. Requirements: • 5 years of commercial Production/Manufacturing Experience, • Expected to have directly relevant experience assembling, integrating and testing systems/subsystems in at least one of relevant domain (Mechanical, Electrical, Optical)., • Proactive, detail-oriented, and capable of working independently in a hands-on lab environment, • High level of troubleshooting skills, • Willingness to travel abroad. Desirable additional skills: • Experience working with CAD tools like SolidWorks and RapidHarness, • Experience with ERP/MRP systems, • Basic PCB layout experience, • Knowledge of satellite communications (SATCOM) and ground segment infrastructure, • Familiarity with environmental and field-deployed systems operating in challenging outdoor conditions, • Experience supporting the transition from prototype development to serial production, • Experience working in a startup or rapidly growing technology company. Location: Our office is based in Osney Mead, Oxford. This is an on-site role. There may be opportunity for periodic business travel. What we offer: • Opportunity to work on advanced optical systems to support a world-changing vision, • A collaborative and transparent culture with strong links between functions, • Regular socials and weekly company lunch, • Professional development and skills growth within a specialist engineering field, • Competitive salary and benefits package, with equity options in a growing start-up, • 25 days annual leave allowance plus bank holidays Archangel Lightworks is an equal opportunity employer. As part of our commitment to equality, we work to ensure a fair and consistent interview process. If you need any assistance or accommodation to complete your application or assessment, please contact us through the application form. We recognise that many candidates use AI tools when applying. Please ensure your application reflects your own experience, skills, and thinking. We assess applications based on authenticity and accuracy, so anything generated with AI should be reviewed, personalised, and representative of you.

Spanish Speaking Customer Representative. This role offers a unique chance to immerse yourself in a beautiful country while contributing to our exceptional customer service team. Provide outstanding customer support to Spanish-speaking clients, ensuring their inquiries are addressed with professiona

Experience in customer service or support roles is highly preferred. Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality sup

Portuguese Speaking Customer Representative. Greece, enabling you to enjoy a vibrant lifestyle while contributing to our customer service excellence. Provide exceptional customer support to Portuguese-speaking clients, addressing their inquiries with professionalism and care.

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business. As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store. • Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results., • Focus on delivering great availability and cost controls through excellent processes., • Create a culture of "sell a £, save a £" to maximise store sales and profit., • Deliver on all agreed KPIs., • Support the Store Manager with Talking Shop and work well with the Talking Shop representative., • Drive team engagement by communicating effectively and showing appreciation and respect for every team member., • Foster an inclusive culture where everyone can be their best at work., • Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability., • Manage the team effectively using performance processes and continuous conversations., • Ensure a store walk is completed daily to focus on what the customer sees and take relevant action., • Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop., • Ensure all cash handling and security policies and processes are fully implemented in the store., • Deliver the best digital service by implementing all "One Best Way" processes in the store through the team., • Ensure legal compliance across all areas to minimise any risk to the business., • Implement all health and safety policies and processes fully in the store, keeping teams and customers safe., • Lead by example to get the best from the team and provide the best service to customers., • Be approachable and respectful to customers and colleagues., • Work together with enthusiasm and take action to reduce waste., • Show consideration for the business and its people., • Take full responsibility for the store operation, colleagues, and customers in the Store Manager's absence., • Communicate effectively, having regular conversations and listening to understand., • Plan in advance, prioritising key tasks and activities., • Set the pace of the team by being hands-on to deliver a great store., • Solve problems by making the right decisions for the store., • Coach the team by asking the right questions to drive performance and help them be their best., • Delegate tasks at the right time to the right colleagues., • Motivate the team to deliver consistent operational standards., • Proven experience in a retail management role., • Strong leadership and team management skills., • Excellent communication and interpersonal skills., • Ability to work in a fast-paced environment and manage priorities., • Customer-focused with a passion for delivering outstanding service., • Strong problem-solving and decision-making abilities., • Flexibility to work across different stores., • 15% discount in all Iceland and The Food Warehouse stores., • 33 days holiday (including Bank Holidays)., • Christmas vouchers - increasing with length of service., • Refer a Friend scheme., • Christmas saving schemes., • Long service awards., • Option to join a healthcare plan., • Grocery Aid for free and confidential financial, emotional and practical support., • Clear career pathways with opportunities for development and progression., • A supportive and inclusive work environment. #J-18808-Ljbffr

Customer Advisor Part Time - 30 hours per week 3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am - 10.00pm UK Notional hourly rate £13.64per hour (Inclusive of an £0.54 per hour, store specific location allowance) B&Q Abingdon We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this. Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim. Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays. As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best. If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at . If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments. #LI-ONSITE #J-18808-Ljbffr

Archangel Lightworks is a laser communications company building wireless technology. Founded in 2017, we believe that laser communications to and from satellites is a key component of next-generation infrastructure. Our core product, the TERRA-M, is a deployable optical ground station with proven capability for space – ground data transfer. Our team develops and operates products that advance the security and resilience of critical national infrastructure. We value compassion, resilience, curiosity, ownership and integrity. Our scaling business is a fast-paced and supportive environment, where you can contribute to novel technology with meaningful applications like reducing the Digital Divide. Archangel Lightworks recently closed over £10 million of investment in an oversubscribed Series A funding round. Our company is also supported by the UK Space Agency, the UK’s Department for Business Innovation Science and Trade (BIST) and the UK Ministry of Defence. We’re looking for an experienced Business Development Manager to accelerate market adoption of our Optical Communications Services and Products. Your responsibilities will include: • Developing and maintaining excellent global customer relationships, positioning Archangel Lightworks as a trusted partner in optical and hybrid RF/optical architectures., • Owning pipeline creation through to deal closure, shaping offers that solve real customer problems across the commercial, civil, and defence sectors., • Delivering a qualified opportunity pipeline across priority user groups and market segments., • Leading complex, multi-stakeholder pursuits, including coordination of timely responses to RFPs/RFIs, provision of proposal leadership, and application of excellent bid writing skills., • Representing the company at domestic and international exhibitions / conferences., • Building market intelligence and contribute to go‑to‑market strategy and planning., • 5-10+ years in business development, sales, and/or strategic partnerships in space/satellite communications, ground segment, or telecoms sectors., • Experience with closing multi-million, multi-year deals with satellite operators, aerospace primes, and/or government customers, often with long, technical sales cycles., • Experience building opportunity pipelines and selling hardware and services directly to customers., • Credibility with a technical audience based on the ability to translate complex propositions to customers., • Understanding of satellite link budgets, ground segment architectures, and optical/laser comms or free-space optics are all strong positives but not prerequisites., • Resilient, self-starting, and collaborative; must thrive in a fast‑moving, scaling business., • Eligibility to work in the UK and willingness to travel domestically and internationally as needed., • Start‑up/scale‑up experience: operating effectively in fast‑moving environments with cross‑functional teams (engineering, ops, product), • Strong technical credibility: comfortable white‑boarding RF/optical hybrid architectures, reading link budgets, and discussing ground segment/OGS integrations., • Knowledge of hybrid RF/optical architectures, free-space optics ecosystem, and competitor landscape., • Excellent written communication skills. Our office is based in Osney Mead, Oxford. Hybrid working agreements can be agreed with your line manager. There will be requirement for business travel. • Opportunity to work on advanced optical systems to support a world-changing vision, • A collaborative and transparent culture with strong links between functions, • Regular socials and weekly company lunch, • Professional development and skills growth within a specialist engineering field, • Competitive salary and benefits package, with equity options in a growing start-up, • 25 days annual leave allowance plus bank holidays Archangel Lightworks is an equal opportunity employer. As part of our commitment to equality, we work to ensure a fair and consistent interview process. If you need any assistance or accommodation to complete your application or assessment, please contact us through the application form. We recognise that many candidates us AI tools when applying. Please ensure your application reflects your own experience, skills, and thinking. We assess applications based on authenticity and accuracy, so anything generated with AI should be reviewed, personalised, and representative of you #J-18808-Ljbffr

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this. Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim. Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays. As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best. • award-winning pension scheme, • ShareSave options, • 6.6 weeks holiday, • payroll giving, • an Employee Assistance Programme, • shopping discounts, • colleague wellbeing benefits, • lots more!, • generous breaks If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at . If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments. #J-18808-Ljbffr

The Field Sales Representative within the Customer & Commercial Team represents the Voneus brand in your area, introducing our products and services to potential customers located in rural communities and helping build and support our customer base.Build relationships with key personnel, residents,

Learning changes lives – and we’re here to drive that change. We support people wherever and however they want to learn, so they can achieve their learning goals and uncover new possibilities. Today, we reach more learners than ever, in more ways than ever. We’re looking for an experienced and strategic Senior Marketing Manager to lead the development and delivery of ambitious marketing strategies and campaigns that drive brand awareness, customer engagement, and sustainable growth across our international qualifications business. Working at the heart of OxfordAQA, a joint venture between Oxford University Press and AQA, you’ll create impactful campaigns, build thought leadership initiatives, develop market insights, and identify new opportunities to strengthen our presence across global education markets. This is a varied and influential leadership role where no two days are the same. One day you could be planning a high-profile brand campaign, the next collaborating with senior stakeholders to secure buy-in for a new initiative or briefing agencies on innovative marketing projects. You’ll oversee the full marketing lifecycle, developing plans that support both existing OxfordAQA centres and new customer acquisition, while ensuring every activity delivers measurable results. Using customer, competitor, and market insights, you’ll continuously refine strategies, optimise performance, and help shape the future direction of the business. As a people leader, you’ll inspire and develop a talented marketing team, creating a collaborative and high-performing environment where individuals can thrive. Working closely with colleagues across Oxford University Press, OxfordAQA, and AQA, you’ll build strong relationships, manage budgets effectively, establish clear KPIs, and ensure campaigns are delivered on time and on budget. This is an exciting opportunity for a commercially minded marketing professional who combines strategic thinking with hands‑on delivery and is passionate about making a meaningful impact in the global education sector. This is a 6-month fixed term contract with the possibility of extension. We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office. • Demonstrable experience of defining and delivering successful marketing strategies, ideally in both B2B and B2C contexts, across the full customer lifecycle., • Experience/ understanding of marketing processes including multi‑channel campaigns, lead generation, customer value proposition development, KPI setting, and sales enablement., • Experience of setting KPIs and analysing results to inform future planning., • Excellent organization skills, with an ability to independently manage a varied and busy workload., • Excellent interpersonal, presentation and communication skills, including copywriting., • Willingness and flexibility to embrace change and think creatively to solve problems., • Experience in managing a wide portfolio of projects and responsibilities, and ability to take initiative to drive projects forward., • Strong relationship‑building and team‑working skills with experience of collaborating, negotiating and influencing key stakeholders in a matrix environment., • Experience of marketing to international audiences., • Recognised marketing qualification eg. CIM., • Knowledge and experience of the education sector, particularly in relation to qualifications., • We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3‑days) and a 35‑hour working week., • We are open to discussing flexibility in respect to working patterns, dependent on role., • We also have a great variety of active employee networks and societies., • We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts., • This role comes with the added benefit of a discretionary annual payment. Please see our Rewards and Recognition page for more information. We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all. #J-18808-Ljbffr

Lead, manage, and support a team of residential conveyancers.

Supportive and experienced wider team. Supervising, supporting and developing a small conveyancing team. Supporting the department with billing, compliance, client relationships and business development.

Support team members with complex or high-value customer enquiries and quotations. Support onboarding, mentoring, and career growth of new and existing team members. This is a hands-on leadership role suited to someone who thrives in a fast-paced environment and can inspire a high-performance, custo

This Role Offers: Professional Support: Access to extensive support, including POS materials and a dedicated team. Customer Impact: Improve home comfort by making a tangible difference in customers' lives. Do you have what it takes to be a successful Field Sales Representative? Sales Expert: S

Career development and training to help you achieve your professional goals Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub! Wellbeing support and activities to help you maintain a healthy work-life balance Acc

This is a hands-on leadership role where you will provide direction and technical support to operatives, resolve complex issues, ensure work is completed safely and efficiently, and make sure customers receive a high level of service You will be responsible for the day-to-day delivery and quality of

Duties may include: Supporting children with their daily routines Providing emotional and behavioural support Helping children develop independence and life skills Supporting with activities, appointments and school routines Managing challenging situations calmly and appropriately Maintaining c

We are looking to recruit vibrant, energetic, and motivated Relief Support Workers to work at our supported living service in Headington, Oxfordshire. Here we provide quality person-centred care and support to individuals with learning disabilities, physical disabilities, and additional mental healt

This is an excellent opportunity to join a friendly and supportive team in a clean, well-organised distribution centre. Duties: Packing and preparing products for dispatch Assembly of varied products Tying off loose strings Using a metal detector conveyor to check production Unloading and Loading co

Warehouse Operative PM shift - Kettering At Job&Talent, we are recruiting for a Warehouse Operative PM shift to work with a leading logistics company in Kettering.This role is essential for maintaining the high standards of service expected in a fast-paced distribution environment.Shift patterns: *

Employee of the Month Award Refer a friend scheme where you are rewarded for introducing Colleagues Paid holidays Pension Scheme Possible chance of a permanent position with our client for Top Performers Free Car-Parking Siamo Benefits package: Superb online and high street discounts GP Services Pr

What You'll Be Doing As part of our leadership team, you will: ? Lead and coordinate shifts to ensure high-quality support is delivered ? Support residents through their recovery journey using a person-centred approach ? Manage medication processes and ensure safe working practices ? Provide guidanc

I have a lot of complex health issues for which I need support to help me to maintain a healthy lifestyle including a PEG – J a tube and Non-Invasive Ventilation to support my breathing. Applicants need to be female to support me with my personal care needs. Access to wellbeing and support tools.

Professional conduct and an ability to communicate well with colleagues and customers is essential. Key Responsibilities: Pick and pack materials, palletising as needed Loading and unloading vehicles safely Transport materials between local storage facility and factory line Follow process to receive

What You Will Receive Long-term, ongoing work Fixed AM or PM shift Competitive rates of pay Weekend overtime opportunities Full training provided Career progression opportunities Supportive team environment Excellent On-Site Facilities Subsidised canteen On-site gym Staff rewards and recognition sch

This role is essential for maintaining the efficiency of our distribution operations and ensuring that customer orders are processed accurately and safely.

The role will include: Welcoming visitors and dealing with enquiries Monitoring CCTV and site security Managing keys, access cards and visitor parking Patrolling the grounds and responding to incidents Supporting with deliveries, room set-ups and general porter duties Acting as a point of contact fo

How Will You Make a Difference? As a Support Worker, you'll help people live fuller, more independent lives by: Supporting daily routines from morning to bedtime Planning and enjoying person-centred activities — walks, swimming, shopping and trips out Building trusted, respectful relationships

Day to day, you'll: • Work independently in your allocated patch, speaking with customers door to door • Build rapport quickly and confidently with a wide range of people • Understand customer needs and recommend the right broadband, mobile and TV entertainment packages • Clearly explain pri

Your Responsibilities Picking orders using a voice-picking headset Using RF scanners to process stock accurately Packing and preparing products for dispatch Following warehouse procedures and quality standards Carrying out manual handling duties safely Working towards daily productivity targets Su

Our passion for food and art inspires us to continuously create new dishes to delight our customers. You'll support the management team in ensuring the smooth running of kitchen operations and deputise in their absence.

Sales Development Representative (Office Based) £25,000 - £28,000 + Progression + Training + Company Benefits Kettering Are you an aspiring Sales Development Rep or similar looking to join one of the fastest growing construction businesses in the UK, offering tailed specialist sales training along

This role is essential for maintaining efficient operations within a fast-paced distribution environment, ensuring that customer orders are processed accurately and on time.

What's In It For You? Guaranteed hours – because your time is valuable Paid training & career development – grow with us Supportive team vibes – we've got your back Wagestream – access your earnings instantly, stay in control What You'll Need Strong English communication skills (spoken & wri

Benefits: As a Warehouse Operative , you will receive: Long-term ongoing work with permanent opportunities available Excellent hourly rates including a thirty per cent weekend uplift Regular fixed shift pattern Career progression opportunities into Team Leader and Supervisor positions Supportive on

Your role will include: Developing and leading the team to enable the tenants to have a high quality of life, and to be important and valued members of the local community Be responsible for ensuring personal, practical, emotional and social support is delivered at all times Assisting our Project Ma

Sector: EngineeringReference: BBBH277615_1790264289Mechanical Team Leader / Supervisor (Days) 46,000 - 47,000 + Monday to Friday + 27 Days' Holiday + Bank Holidays + Pension + Life Assurance + Healthcare Benefits Scunthorpe, commutable from: Doncaster, Grimsby, Gainsborough, Brigg, Barton-upon-Humbe

As an expert in skincare, you will be able to talk confidently about the skin and recommend appropriate products for your customer. You must be comfortable and confident with applying product onto customers faces and conducting on counter mini facials which you will receive training on. Creating an

We play a crucial role in supporting the UK's climate goals by diverting waste from landfills and transforming it into valuable energy resources. Supporting team development through performance reviews, coaching, and personal development planning.

Exciting opportunity to join a well established and growing business based in Wantage as Infrastructure Team Leader, offering excellent career progression and development and competitive salary/package.VMWare, Hyper-V, Nutanix, Proxmox)have knowledge or experience of automation / orchestration (e.An

The main purpose of this role is to manage a team of operatives, provide accurate receipt of customer goods in to the warehouse, and timely despatch of customer goods from the warehouse to external parties. Overtime is paid at Time & A Half) Shift Pattern: 4 On/ 4 Off Days Hours: 06:00-18:00 Loc

The main purpose of this role is to provide accurate receipt of customer goods in to the warehouse, and timely despatch of customer goods from the warehouse to external parties. Location: Kettering Monthly Pay Parking Onsite Key Duties and Responsibilities: Loading/unloading trailers using counterba

Your key responsibilities may include: Ensuring all deliveries are checked and stored promptly and correctly Supervising a team, creating a positive environment where the team feel welcomed and supported Being a responsible key holder Using the till, taking order and receiving payments Assisting wit

You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. The calls come in to you and you decide