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Duty Manager – Guinness Open Gate Brewery, London Salary: £38,500 per annum Working pattern: 40 hours per week, 5 over 7 Opening December 2025 Step into a landmark role at the heart of London’s newest hospitality destination. Guinness Open Gate Brewery London – a stunning, four-floor venue featuring two innovative restaurant concepts designed to delight and inspire. We are seeking a highly motivated Duty Managers to lead the day-to-day operations of one of our restaurant concepts, delivering outstanding guest experiences and supporting a passionate team of hospitality professionals. About the Role Operations and quality control About You You are an experienced and passionate hospitality professional with a track record of successfully working high-quality restaurant operations. You thrive in fast-paced environments and have a genuine passion for creating memorable guest experiences. You will bring: • Proven experience managing restaurant teams, ideally in high-volume or multi-concept venues., • A guest-first mindset, with the ability to maintain high standards of service and hospitality., • Excellent organisational and communication skills., • Flexibility and drive to work in a dynamic, evolving pre-opening and launch environment. Working with Company Of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers

Location: Peterborough or London Contract: Full Time, Permanent Role purpose As a Business Development Manager, you'll play a pivotal role in the business development team aimed at growing the wholesale bank note client portfolio. Your mission will be to grow our business in new markets, or with new customers and suppliers by identifying, generating, and following up on new foreign exchange business opportunities across agreed vertical markets. Key accountabilities • Responsible for the entire sales process, from lead generation and identification, through to commercial and contractual discussions, leading to successful onboarding and service launch, • Obtain a detailed understanding of our FX service offering and how these add value to prospective new clients and customers. Matching our unrivalled service capabilities with prospective client’s requirements and in the process building great relationships, • Work closely with internal teams that are SMEs in the market to help shape and ensure proposition, pricing and service capabilities are fit for purpose for the market, • Work collaboratively with the product teams to identify new product and service developments and enhancements gained from market information and customer insight, • Deliver outstanding, best in class customer service, setting Travelex apart from competitors, • Represent Travelex at industry events, conferences and networking opportunities, • Represent Travelex at meetings with customers, • Achievement of agreed KPI’s and proof of concept criteria and measures, • Work collaboratively in sharing best practice with Travelex Global heads and Senior Business Development managers, • Manage client relationships effectively using CRM tools Role-specific experience and skills • Experience in the full sales cycle from prospecting to closing with proven experience in a B2B sales role, • Exceptional verbal and written communication skills, along with the ability to negotiate and close deals effectively, • Strong track record of outperformance relative to targeted KPIs, • Strong commercial acumen and ability to apply solid commercial judgment, • The ability to analyse issues, develop solutions and influence key decisions, • Ability to balancing risk with reward, • Track record of large customer focused sales in a finance environment, • Results / target oriented, • Resilient and fast paced: You have the ability to work within a fast-paced result driven sales environment, • Driven to provide a great customer journey and nurture relationships, • Strong relationship building / development skills (internal and external), • Credibility in senior management environments, • Ability to understand market trends, and use insight to inform action, • CRM Proficiency, skilled in using CRM tools like Salesforce, HubSpot, or similar, • Multilingual Skills desirable. Ability to communicate fluently in multiple languages, with a strong emphasis on English proficiency, • Prior experience in the financial sector, particularly in engaging with banks and central banks General experience and personal qualities • An inspiring disposition: the ability to engage, influence and lead by example, • To be comfortable with an ‘open door’ policy and be approachable, • The ability to build relationships to deliver, recognising the need to develop, motivate and empower whilst maintaining pace and managing priorities, • Self-aware, open-minded with a high degree of personal and professional integrity, • Passion for delivering exceptional customer service – and a willingness to go beyond to develop best in class solutions wherever possible, • Ability to communicate across all levels, • Highly motivated, results driven and team player Why Travelex? To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on. Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of a number of digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce and international payments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity domains. Primary responsibilities: • Solution design and architecture: Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs., • Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management, change control, and problem management., • Platform and technology scope: Digital workplace services (end-user devices, collaboration tools, unified communications, remote/mobile workforce enablement); infrastructure and network (LAN/WAN, SD-WAN, data-center design, virtualization, storage, backup); cloud and datacenter (IaaS/PaaS, public, private, hybrid architectures; migration and modernization); cybersecurity (identity, endpoints, network, identity & access management, threat detection, incident response); application support and managed services for critical business applications., • Security and compliance: Build security-by-design into solution proposals; incorporate best practices for data protection, vulnerability management, IAM, SOC/IR readiness, and regulatory requirements relevant to SMBs (e.g., HIPAA, PCI-DSS, GDPR nuances as applicable)., • Customer engagement and discovery: Conduct customer workshops, requirements gathering, current-state assessments, risk analyses, ROI/tco analysis, and roadmaps that translate business outcomes into concrete IT capabilities., • Commercial ownership: Collaborate with sales on proposal development, scoping, pricing constructs, RFP/RFI responses, and executive-level communications; create compelling business cases grounded in the value of reduced downtime, improved productivity, and scalable future-state architectures., • Governance and risk management: Define program governance, risk registers, milestone plans, and success metrics; ensure alignment with customer expectations and Teceze delivery standards., • People and skills development: Mentor delivery teams on solutioning methods, best practices, and standardized templates; promote cross-functional collaboration among NOC/SOC, project managers, security engineers, and cloud specialists., • Market and partner alignment: Stay current with vendor roadmaps, certifications, and partner ecosystems; map capabilities to client needs and leverage partner solutions (MS 365/Azure, VMware/Hyper-V, AWS/Azure/GCP, cybersecurity platforms, networking gear) to build repeatable, scalable offerings., • Required experience and capabilities:, • 8–15+ years in IT services, consulting, or MSP environments with hands-on delivery experience across digital workplace, infrastructure, cloud/datacenter, and cybersecurity., • Demonstrated success in presales solutioning and end-to-end service delivery for small to mid-market organizations in the USA., • Strong hands-on technical fluency across:, • Digital Workplace: device management, endpoint security, collaboration suites, VDI/RDI, remote work enablement., • Infrastructure & Networking: data-center design, virtualization, storage, backups, disaster recovery, networking (LAN/WAN, SD-WAN), cloud connectivity., • Cloud and Datacenter: IaaS/PaaS migrations, cloud governance, hybrid architectures, cloud security., • Cybersecurity: threat prevention/detection, IAM, endpoint protection, SOC-oriented operations, incident response planning., • Solution architecture and proposal skills: ability to translate business needs into standardized reference architectures, bill of materials, and delivery plans; fluent in cost models and ROI justification., • Delivery excellence: familiarity with ITIL-based processes, service catalogs, transition-to-live, and ongoing service improvement programs., • Communication and leadership: excellent stakeholder management, executive-level presentation, and the ability to lead cross-functional teams. #teceze #itservices

IGT Solutions - Director of Sales & Customer Success IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. IGT's Digital Engineering team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience • Create and develop an effective sales strategy / sales penetration and acquire new customers for IGT, • Overall 18+ years of experience with a strong experience in Travel, Airline domain, • Extend and develop a portfolio of IGT IT services business, • Assess client IT needs and make recommendations including IT Services and Solutions, • Prepare sales visits and presentations to pitch IGT IT service, solutions and combination service package to customers, • Demonstrate IT Services / solution to highlight benefits, • Negotiate sales and long-term contracts with customers, • Provide technical advice after sales, • Establish sales goals and implement a plan to meet those goals, • Track progress toward goals and document sales performance, • Become fluent in IGT services and solutions, • Answer questions, describe benefits, and discuss pros and cons of various services/ solutions., • Gain familiarity with the IT industry, and stay updated on trends and innovative products, • Assist in creating marketing literature and web-based features to promote services products and solutions, • Attend trade exhibitions and industry events to learn about cutting-edge products and sales, • Work for technology manufacturers, software manufacturers, IT consultancies, and technology solutions organizations, • Build and maintain good relationship with customers, • Conduct in-depth research to identify market opportunities, • Examine the IT requirements of customers / market and help teams in making the pitch, • Has a decent experience on selling IT solutions / Products – mapping to customer needs and driving the customer sales, • Experience with Global Delivery Model with demonstrated knowledge of processes and methodologies, • Ability to present at senior levels, and executive levels, • Ability to work with diverse client & IGT teams in various service lines, across multiple time zones., • Working knowledge & awareness of the latest software engineering methodologies & technologies including Agile, DevOps, Quality Engineering / Testing, Cloud Computing (IaaS, SaaS, PaaS, EaaS), Data Science & Analytics to be able to engage client stakeholders at all levels, • Strong preference for a consulting experience, • Strong Communication, • Ability to multitask and prioritize, • Excellent interpersonal skills, • Attention to detail IGT Solutions is an equal opportunity employer and we make sure all of our employees around the globe are comfortable bringing their authentic self to work each day. Please share your resume at

About Us: Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions. Ant International strives to become the most trusted digital services connector to achieve sustainable growth of global commerce. This role will be focused on our WorldFirst business line, an international payments business helping move money around the world - we became part of Ant International in 2019, accelerating our mission to create the world’s best platform for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalization of the modern services industry globally. The role: WorldFirst Merchant Services is an international team supporting UK and EEA business customers, our teams are currently located across London, Amsterdam, Turkey, Egypt and Kuala Lumpur. This means we're all about celebrating differences and standardising best practices whilst sharing our valuable insights with each other. We're super communicators and collaborate closely with expert Commercial, Tech, QA & Product teams to delight our customers. What you will be doing: • Achieving all Merchant Services UK & EEA KPIs (metrics include Satisfaction/Speed/Quality/Efficiency)., • Coaching and developing a team of CSMs to champion the needs of our UK & EEA customers., • Directly leading and delivering through the Team Leaders from our outsourced service vendors., • Collaborating cross-regionally/functionally to continuously optimise and evolve as a wider business., • Leading change projects and ongoing best practice initiatives. We are looking for someone who has: • Exceptional leadership and coaching skills - you know how to build a high performing team and drive results whilst having fun together., • Proven client relationship/ account management/ customer service experience (ideally in Payments or FinTech industries)., • Excellent orator and communicator - you are credible and magnetic., • Strong analytical skills - you know how represent the details of a problem to constructively work through solutions together., • Positive outlook - you see the opportunity in every challenge and choose the 'half full' option., • High collaboration & team orientated ethic - we need each other to deliver after all!

About Bally Since 1851, these three principals have embodied the pioneering spirit of founder Carl Franz Bally – a philosophy that continues to guide this authentic Swiss brand with visionary commitment to craftsmanship and innovation. Over 160 years later, leather remains both our medium and our muse: a natural material that balances functionality with creativity. Every Bally creation is a testament to our dedication to perfection – the meticulous punctuation of a brogue, the supple touch of a handbag, the timeless silhouette of a sartorial jacket, the elegant curve of a heel. Bally’s expertise and integrity have nurtured a culture of excellence, elevating our collections into expressions of art. Today, Bally stands as the unique Swiss shoe and accessories brand – where timeless craftsmanship meets contemporary design. For our new flagship in London, we are looking for: Sales Consultants – Full time We are looking for exceptional individuals to join our team and deliver the quintessential Bally experience to every client. As ambassadors of the brand, our Sales Consultants are committed, passionate, and dedicated to providing a true luxury experience while building long-term relationships with our clientele. Desired Profile: • Minimum 2 years of experience in luxury or premium retail, • Proven track record in achieving sales targets, • Excellent customer service and interpersonal skills, • Strong clientelling focus and CRM knowledge, • Digital-savvy with familiarity in modern retail tools, • Impeccable grooming and professional presentation, • Passion for fashion and luxury goods, • Results-driven, proactive, and collaborative team player, • Fluent in English; additional languages are a plus Responsibilities: • Deliver exceptional customer service and support, • Achieve and exceed individual sales goals, • Foster customer loyalty through active client book development, • Participate in product trainings and new collection launches, • Maintain boutique standards, including VM, stock management, and replenishment Before you submit your application, CV or any other personal information to us, please review our Recruitment Privacy Notice () to learn more about how Bally Schuhfabriken AG and its affiliates (“Bally”) will collect, handle and protect your personal information. If you have any questions or wish to exercise your privacy rights, please contact us at Bally looks forward to receiving your application

Lead Solution Architect – Microsoft Dynamics 365 (Business Central/CRM) Are you a strategic thinker with deep expertise in Microsoft Dynamics 365? We're seeking a Lead Solution Architect to join a dynamic application delivery team, driving innovation and excellence across the Microsoft ecosystem. About the Role: This is a senior-level opportunity to lead development teams and the design and delivery of end-to-end solutions across Dynamics 365 Business Central, Customer Engagement apps (Sales, Customer Service, Field Service), the Power Platform, and integrations with Microsoft 365 and Azure services. You’ll be the architectural authority, shaping scalable, efficient, and future-ready solutions for a diverse client base whilst leading, managing and overseeing teams of developers specifically in Business Central and Dynamics 365 CE. Key Responsibilities: • Own and define solution architecture across Dynamics 365 and key ISVs (e.g., Continia, Yavrio, Jet Reports)., • Design integrated solutions leveraging Microsoft 365 (Teams, SharePoint, Outlook, Excel) and Azure (identity, data, integration services)., • Lead workshops, document business processes, and produce detailed design specifications., • Provide technical leadership and mentoring to consultants and developers., • Support presales activities including solution roadmaps and client demos., • Act as a trusted advisor to clients, influencing digital transformation strategies., • Oversee quality assurance, testing, and continuous improvement initiatives., • Stay ahead of Microsoft release cycles and emerging technologies. What We’re Looking For: • Proven experience architecting and delivering Microsoft Dynamics 365 (Business Central AND/OR CE) solutions., • Strong understanding of Microsoft 365 and Azure integrations., • Excellent communication and stakeholder management skills., • Ability to lead, direct and manage teams and guide clients through complex solution landscapes. Why Join? This is a chance to play a pivotal role in shaping enterprise-grade solutions while working with cutting-edge Microsoft technologies. You’ll be part of a collaborative team that values innovation, quality, and continuous learning and lead the way in all implementation efforts. Keen to hear more? Apply at

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered on digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of $13+ billion. ForgeRock Architect ====================== Key Responsibilities: Architect and implement ForgeRock Access Manager (AM) solutions for secure authentication, authorization, and session management across banking applications. Design and integrate SSO, MFA, adaptive authentication, and federation for applications using ForgeRock AM. Collaborate with application, infrastructure, and security teams to embed access controls into core banking platforms. Define and enforce access management policies aligned with regulatory standards (e.g., GDPR, PCI-DSS, SOX). Lead integration efforts with identity providers (IdPs), service providers (SPs), and third-party systems using SAML, OAuth2, OpenID Connect. Conduct security assessments, threat modeling, and performance tuning of ForgeRock AM components. Enable and support product upgrade and engineering aspects for Authentication platform and associated components Provide technical leadership and mentoring to IAM engineers and developers. Support critical incident response, troubleshooting, and root cause analysis for IAM-related issues. Support audit and compliance activities with documentation and evidence of access controls. Stay updated on ForgeRock product roadmap and emerging IAM trends in the banking sector. Enable and advise customer on IAM and automation opportunities and drive thought leadership conversations in these areas. Required Qualifications: 8+ years of experience in Identity & Access Management, with 3+ years in ForgeRock AM architecture and implementation. Strong understanding of IAM protocols (SAML, OAuth2, OpenID Connect, LDAP). Experience in banking or financial services is added advantage. Hands-on experience with ForgeRock Access Management Platform for atleast AM and DS components. Familiarity with cloud IAM architectures (Azure, AWS) and hybrid deployments. Excellent communication and stakeholder engagement skills. Preferred Certifications: ForgeRock Certified Access Management Specialist CISSP, CISM, or other relevant security certifications

GROWTH & ACQUISITION MANAGER UP TO £55,000 EDINBURGH – 3X A WEEK IN OFFICE ABOUT THE BUSINESS A fast-growing UK e-commerce brand in the ready-meals space, specialising in high-quality ambient meals designed for convenience and long shelf-life. With nationwide next-day delivery, the business is rebranding and scaling, targeting a customer base that values ease, independence, and reliable service. THE TEAM You’ll join a small but agile Marketing team, reporting into the Head of Brand and working closely with the Brand Manager (retention) and Product Manager. This is a hands-on environment where collaboration is key — campaigns move quickly from ideation through to execution and measurement. At this level, you’ll be the growth specialist in the team, trusted to shape and deliver the acquisition strategy end-to-end while leveraging support from agencies and colleagues where needed. THE ROLE This is a brand-new position with a clear focus: driving new customer acquisition and converting them into loyal, repeat purchasers. You’ll be responsible for developing and delivering integrated growth campaigns across both online and offline channels, while managing significant budgets and optimising performance at every stage of the funnel. Key responsibilities include: • Designing and executing multi-channel growth and acquisition strategies (digital + offline), • Developing campaign messaging, activation, and end-to-end delivery, • Managing and optimising customer acquisition journeys and conversion funnels, • Overseeing significant marketing budgets (£1M+) and ensuring ROI, • Working cross-functionally with product, brand, and external agencies to deliver impact, • Contributing to CRM development and lifecycle marketing as the function expands SKILLS & EXPERIENCE REQUIRED • Hands-on experience in growth and acquisition, ideally within e-commerce, FMCG, or food, • Proven track record managing £1M+ marketing budgets, • Experience across both digital and offline acquisition channels (e.g. social, search, TV, radio, press, direct mail), • Strong data-driven mindset with ability to analyse, test, and optimise campaigns, • Strategic thinker who is also comfortable being hands-on, • Experience working in-house within a fast-growing £10M+ brand, • Excellent communication and stakeholder management skills, • Edinburgh-based (or able to relocate within an hour’s commute) Nice to have: • Exposure to CRM buildouts and lifecycle marketing (Mailchimp or similar), • Experience with consumer subscription models, • Familiarity with analytics tools (Google Analytics, Looker), • Understanding of older adult consumer demographics WHY APPLY? • Play a pivotal role in shaping the growth strategy of a fast-scaling e-commerce brand, • Lead significant acquisition projects with both online and offline reach, • Hybrid working in modern offices in central Edinburgh, • Collaborate with a close-knit, hands-on team while driving big-budget campaigns, • Opportunity to make a visible impact on customer growth and retention strategy

Publishing Officer – Energy Institute (Hybrid, UK) Are you passionate about publishing and making a difference? The Energy Institute (EI) is seeking a Publishing Officer to join our dynamic team and help deliver our technical publishing programme. We produce standards, guidelines, research reports, and digital tools that support the global transition to net zero. This role is ideal for someone who thrives on detail, enjoys problem-solving, and is motivated to make a difference through their work. You’ll manage publishing workflows, liaise with technical committees, and ensure editorial quality and consistency across all outputs. Key Responsibilities • Proofread and edit technical documents to a high standard., • Manage publishing workflows and metadata across print and digital formats., • Liaise with committees and suppliers to ensure smooth production., • Support marketing and promotional activities (email, social media)., • Provide customer service and manage purchases and financial records., • Use data tools (Google Analytics, Oomi, Excel) to improve processes. Skills & Experience Strong editorial and proofreading skills • Excellent project management skills and organisational abilities., • Strong interpersonal skills, with the ability to work collaboratively and convincingly with technical experts and other non-technical stakeholders., • High attention to detail and the ability to maintain quality outcomes under pressure, • Highly self-motivated, flexible, and enthusiastic, with a proven commitment to continuous improvement and learning, • Strong writing skills, with the ability to reframe technical content into engaging promotional material, • An understanding of the importance of collecting, maintaining and using data to inform decisions., • Strong digital literacy, with proficiency using Microsoft Office and Customer Relationship Management and Content Management software. Why Join Us? • Flexible hybrid working, • Inclusive and collaborative team culture, • Mission-led organisation focused on sustainability, • Training and professional development opportunities, • Compressed working scheme – extended daily hours in return for every other Friday off, • All-company/team socials, • 25 days holiday plus bank holidays, • Cycle to Work Scheme Salary - £27,000 to £30,000 per annum, depending on experience Location: UK-based, hybrid working available Apply by: Friday 03 October 2025

Technical Comms Operator 6 months London - onsite x5 days a week Inside IR35 - Umbrella only Active DV clearance required - eligible candidates will be considered Overview: Are you experienced in a customer-focused call centre or part of an emergency call handling team? If so, this role could be perfect for you. We foster a culture of inclusion, trust, and continuous improvement. Whether you're supporting a high-level call or helping a colleague through a technical issue, your contribution matters. We look out for one another, adapt to change, and uphold the highest standards of professionalism and discretion.g If you are looking for an interesting role in a unique environment, this position offers a great opportunity to be part of a supportive and dynamic team. Responsibilities You will carry out many duties in this role, but the following are an important part of your daily work: • Lead in setting up frontline communications, acting as the first point of contact for all staff, ensuring seamless, secure, and professional service 24/7., • Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols., • Manage national and international conference calls, connecting Cabinet Ministers, senior officials, and global leaders with clarity and confidence., • Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels., • Authenticate and route incoming calls, using the digital call management system to verify identities, manage messages, and support staff on the move., • Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams., • Keep internal systems sharp, maintaining up-to-date telephone directories and reporting faults to ensure operational excellence., • Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required., • Deliver exceptional caller experience, offering tailored, courteous, and professional assistance to internal and external stakeholders., • Contribute to broader business operations, taking on varied support tasks that enhance the efficiency and effectiveness of internal communications. Person specification Essential Skills & Experience: • Outstanding customer service - Calm, confident, and responsive under pressure., • Team player - Collaborative, supportive, and reliable in a fast-paced environment., • Self-starter - Able to work independently and make sound decisions., • Clear communicator - Strong verbal skills and active listening., • Organised and efficient - Skilled at managing time and priorities., • Tech-savvy - Confident with ICT systems and telephony tools., • Desirable Skills & Experience:, • Experience in a contact centre or similar high-volume environment., • Familiarity with Microsoft Teams and other video call systems to set up meetings and calls., • Multilingual abilities are a plus. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

We're on the lookout for an Assistant Merchandiser to join our passionate and vibrant Womenswear team. This role presents a thrilling chance to immerse yourself in the world of retail at Fenwick, contributing your skills and expertise to a dynamic and ever-evolving environment. Join us in shaping the future of fashion and retail! You will join the team in our Central London office located on Wigmore Street. As a new member of our Fenwick family, you will be part of the updates and conversations as we fuel the next stage in our journey. What’s in it for you? When you join Fenwick, you’ll receive: • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year, • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products., • WeCare -24/7 GP, wellbeing advice & support service, • Hybrid Working (Every Thursday and Friday working from home) So, more about our Assistant Merchandiser role… As an Assistant Merchandiser, you'll play a pivotal role in securing the right quantities and assortment of products in each store, at the perfect price point, all to meet our sales and profit targets. Collaborating closely with our Merchandiser and Buying teams, your contributions will encompass setting and managing strategies, streamlining planning and trading, and identifying key trading opportunities that align with our long-term objectives. Your responsibilities will extend to the meticulous management of our systems, particularly the WSSI's. You'll be integral in setting up, maintaining, and regularly updating sales, stock, intakes, and markdowns within these systems. Your analytical prowess will shine through as you continually review data, providing essential recommendations to the Merchandiser and Buying teams, contributing significantly to our strategic decision-making process. Moreover, your adeptness in planning and executing re-orders for continuity ranges will be essential in meeting our sales forecasts and stock targets. As part of the team, you'll actively support the Merchandiser in optimising Open to Buy (OTB) planning, ensuring maximised full-price sell-through and reduced markdowns to enhance stock turnover. Through detailed monitoring of departmental performance metrics, including sales, stock levels, profitability, and promotional activity, you'll provide crucial insights and historical analyses to guide future strategies and enhance our decision-making processes. If you're ready to contribute your expertise in driving profit while minimising risk, this role at Fenwick could be the perfect fit for you! What we are looking for in a candidate… • Excellent analytical and numerical skills, • Demonstrated financial acumen in previous roles, • Good commercial awareness of the industry, • Developed communication, influencing and relationship skills., • Good working knowledge of excel and B+M systems – in particular WSSI’s, and Stock and Commitment processes, • Able to make logical decisions under pressure, • Able to manage time well to prioritise multiple workstreams/objectives, • Innovative and uses initiative, • Understanding of the purpose of a merchandising function, • Experience within a buying/merchandising function About Fenwick Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today! We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before. We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes. Job Description Your Career This role will be based out of our London office. The position will focus primarily on EMEA Immigration and Relocation needs, with a heavy emphasis on immigration. Ideal candidate would be a subject matter expert in all things Global Mobility (Immigration and relocation; tax is a plus). However, it's important you are a team player who can adapt to a fast-paced and ever-changing environment to be successful. Project management skills are strongly encouraged. Your Impact Serve as point of contact for day-to-day questions regarding immigration, relocation, and processes from internal stakeholders (foreign nationals, HR, Talent Acquisition, Legal, and managers). You'll be a key member of a global team, collaborating daily with Global Mobility & Immigration (GMI) partners in other regions to align on best practices, leverage collective knowledge, and drive a cohesive global strategy. Come to the team with an open mind and ideas to improve the global mobility program. Most importantly, have fun while working hard. Immigration • Strong knowledge of end to end immigration process across EMEA, • Serve as the point of contact for People Business Partners and Talent Acquisition Team to assess if sponsorship for potential candidates is a requirement, • Manage new hire immigration cases by partnering with outside immigration partner and manage expectations from start to finish, • Work with current employees and immigration partner to ensure continued work authorization including amendments, extensions, and permanent residency, • Continuously communicate timeline with the various parties involved - employee, manager, People Business Partners, and GMI TEAM, • Partner with Senior Manager, GMI to develop and own the internal process for permanent residency requirements and ensure we follow all country specific immigration compliance requirements and documentation., • Collaborate with internal partners such as HR Operations, People Business Partners, Recruiting, Payroll, Legal, Corporate Tax, Finance and Accounting to create solutions on streamlining cross-functional processes, • Data integrity a must -ensure and maintain immigration data is accurately maintained in Workday and other systems, • Provide general information, education, and guidance to People Business Partners, Talent Acquisition Team, and candidates regarding requirements for entry to specific country that are in line with immigration regulations, • Maintain Global Mobility internal resources (ASKHR/PANDA) for EMEA, which will include but not limited to, process workflows, policy guidelines, and other necessary resources, • Build and develop a successful partnership with our external immigration partner and hold them accountable to deliver a strong service for our employees Relocation • Serve as the point of contact for People Business Partners and Talent Acquisition Team to assess relocation benefits and needs, • Continue to build strong relationship with relocation partner and sub vendors, • Work closely with Local HR Operations Leader, HR Operations and HR Tech to develop a more streamlined approach as it relates automation and process improvements, • Provide ongoing training/updates to People Business Partners, Talent Acquisition and Senior Leaders as it relates to relocation benefits and/or immigration Qualifications Your Experience • 3+ years of experience in a similar role and able to demonstrate knowledge and/or experience in Global Mobility, • Must be experienced with Global Immigration and core immigration processes for EMEA, • Demonstrated curiosity and technical aptitude for evaluating, experimenting with, and integrating new AI/Generative AI tools into existing workflows., • Proactively analyze existing workflows to identify bottlenecks and areas reliant on repetitive manual tasks, and develop creative solutions to improve process efficiency., • Assess the root cause of various issues (process, systems, training, etc) and provide recommendations to remediate, • Excellent relationship building and customer service skills, • Knowledge working with tax, legal, payroll, benefits, on potential issues related to cross border movement is a plus, • Familiarity with Workday is a plus Additional Information The Team Our People team at Palo Alto Networks works throughout the organization to enable...you guessed it, people. We’re one team – driven to one mission statement. Each piece matters, and within the people team, you are focused on enabling our teams to resolve the world’s most challenging cybersecurity threats. You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Company Profile: Ocuco Limited is a leading software solutions provider in the eyecare industry, dedicated to helping eyecare professionals streamline their operations and provide exceptional patient care. With a global presence and a focus on innovation, Ocuco has built a reputation for delivering cutting-edge technology and outstanding customer service. OptiCommerce is part of the Ocuco group and is the leading independent digital marketing and web provider in the optical sector, with clients in the UK, Ireland, the Nordics region, Canada and the US. Job Description: Ocuco Ltd. is searching for a talented PPC Ads Analyst to join its vibrant, multinational Client Marketing team based in London. Reporting directly to the Head of Client Digital Marketing, the successful candidate will play a pivotal role in managing budgets and executing PPC campaigns across diverse channels and global markets. Occasional attendance at Optical Trade Shows across the UK may be required. This is a hybrid position, with a three-day office presence per week. Responsibilities: • Manage end-to-end campaign processes, including planning, implementation, and optimisation of account structure and all campaign parameters., • Monitor budgets and track KPIs to ensure the delivery of targeted outcomes, such as Conversions, CPA, Conversion Rate Optimization, and Customer Acquisition., • Develop and oversee remarketing and display campaigns to maximize engagement and conversions., • Collaborate closely with the web/creative team to enhance onsite conversions and user experience., • Utilize Google Analytics 4 to set up tracking and measure conversion metrics effectively., • Produce comprehensive channel reports and dashboards across various analytics platforms., • Stay abreast of search engine and PPC industry trends to inform campaign strategies., • Align strategic marketing objectives with paid ad activities in collaboration with marketing colleagues. The minimum requirements are: • 2+ years of experience in managing PPC campaigns, with a proven track record of delivering measurable ROI., • Minimum of 1 year of experience in agency or client PPC management., • Proficiency in Google Ads, Google Analytics 4, and Tag Manager., • Demonstrated ability to execute from brief to build to performance, including tracking and ROAS optimization., • Fluency in English (both verbal and written)., • Proactive, results-driven attitude towards all tasks., • Strong organizational and planning skills., • Advanced proficiency in Microsoft Office Suite. The ideal candidate will also have: • Experience with tracking through UTMs and data layers., • Proficiency in executing, analyzing, and reporting on Meta/LinkedIn ads., • Strong active listening skills and ability to work autonomously., • Ability to collaborate effectively with internal and external stakeholders., • Positive attitude and proactive approach to delivering high-quality results., • Prior experience in the healthcare or eyewear sectors would be advantageous.

Lead Health & Safety Management Consultant Ark Workplace Risk is a consultancy and software company providing market-leading solutions in Operational Risk, Compliance and Safety to major and global organisations predominantly within the Residential and Commercial Property Sector, for over 30 years. Our goal is to deliver a measurable benefits for our clients through innovation, partnership and customer success practices. QUOODA® is our Operational Risk, Compliance and Safety software platform. Simple to implement and fully adaptable to meet your organisations evolving future demands. Our refreshingly different approach results in high long-term client satisfaction. Our approach is grounded in real-world experience, deep in thinking about multi-dimensional challenges, collaborative in partnering with clients and pragmatic in thought leadership about what matters most in the sector. About the Role If you have a passion for driving success and thrive in a dynamic environment where solving complex client problems is of greatest importance, we want you to join our team. This is not just an opportunity to work strategically with mid-to-large clients on their safety programs, but to truly make a difference and have a positive impact on their success. As a senior member of our Customer Success Team, you will report into the Director of Risk and Compliance, and be at the forefront of our client interactions, serving as a Trusted Advisor and problem solver. You will work alongside a group of dedicated professionals who are equally committed to continuous improvement and driving change. In this role, your ability to provide innovative solutions and troubleshoot effectively will be critical. You will have the autonomy to lead and manage external relationships while also being the hub of our internal operations. Your role will be pivotal in exceeding client expectation and driving their success. If you are ready to take on the challenge of solving complex client problems, come from a background within residential and Commercial Property, driving success, and making a real difference, we invite you to join our team and be part of our journey towards excellence. Key Responsibilities Include: • Implement client projects and programmes with high-level advocacy, • Designing management reports and predictive analytics for clients., • Create customer success by managing and reviewing a highly configurable digital software enterprise platform., • Undertake gap analysis of processes for improvement and better management of our clients systems., • Identify and implement client initiatives and new ways of working., • Prepare and document technical requirements, proposals, schedules and client interactions., • Preparation of scopes and methodologies including liaison with technical team and the clients., • Respond to technical concerns and problems, ensuring smooth implementation and ongoing management., • Communicate with clients and internal teams to explain technical matters, products and implementation schedules, and take briefs as required., • Adopting the role of Trusted Advisor so that our clients have confidence, resilience, and can thrive, • Providing decision support to clients: strategically as well as on day-to-day matters, • Creating compelling presentations to communicate ideas, plans, reporting tools and software user journeys, • Working with the software support team to achieve clients operational and strategic goals, • Stay up to date with new capabilities, features and product launches and provide valuable product feedback to management. You will have: • Qualifications in H&S and fire safety, including membership of a recognised industry body e.g, CMIOSH or MIIRSM or working towards (minimum Cert IOSH), • A strategic and goal-orientated mindset with the ability to lead, engage and manage client accounts and delivery programmes, • An ability to convey information and simplify it for clients, • An ability to learn new topics quickly, • A passion to succeed, and a love of winning, • Drive to build successful client portfolios and deliver the Gold Standard of service and solutions, • At least 5 years’ experience in a client-facing role that included advising clients on their health, safety, and fire safety objectives on a programme level, helping them to make the right decisions and supporting them with execution, • 2 years’ experience in an in-house role would be advantageous "to walk in a client's shoes", • Experience with taking a requirement and preparing a proposal through to brief across complex assignments Apply now; Join our team and take your career to new heights in a company that values your talent and fosters a growth mindset in a supportive environment. Apply now and be a part of our success story! We are committed to Equality, Diversity & Inclusion (ED&I) for everyone. All applicants will be treated fairly and without prejudice. No one will receive less favourable treatment or be discriminated irrespective of the following protected characteristics: Age, disability, gender reassignment (and identity), marriage and civil partnership status, pregnancy and maternity, race (including colour, nationality, ethnic or national origins), religion or belief, sex (formerly gender) and sexual orientation.

Location: Hybrid / London; with occasional travel expected to Logiq’s offices in Chippenham, Bristol. Salary: Negotiable, plus car allowance, plus up to 10% performance bonus*, plus excellent benefits package (below). Logiq is a fast‑growing technology company delivering secure, modern platforms for high‑risk, mission‑critical environments across the private sector and UK Central Government. We are expanding our Security Architecture capability and seeking experienced Principal Security Architects who can shape, assure, and enable delivery of secure, cloud‑native services at scale. You will be comfortable working across the full systems lifecycle, from discovery and architecture through delivery and transition to live, serving as a trusted “customer friend”. You’ll partner with engineering, product, and senior leadership to embed Secure by Design, de‑risk complex change, and simplify security for decision‑makers. A strong grasp of how contemporary cloud‑native services (containers, Kubernetes, microservices/serverless, identity, secrets, and zero trust patterns) are designed and implemented is essential to success in this role. Our consultants lead parallel workstreams spanning security engineering and assurance, maintain day‑to‑day client engagement, and contribute to presales and bid activity when needed. What you’ll do Secure product & platform delivery (cloud‑native focus) • Provide hands‑on cyber consultancy across digital product lifecycles, championing Secure by Design and privacy‑by‑default., • Conduct and iterate threat models for new features and integrations; translate findings into actionable design and control decisions., • Advise on secure architecture for modern platforms (segmentation, identity/access, encryption, data protection, secrets, and resilience)., • Recommend and review controls for containerised and serverless workloads; guide teams on secure coding and code review practices., • Support incident response planning and playbook development; foster a culture of continuous assurance. Your experience will include: • Leading the development of security architecture and design for complex IT requirements, ensuring smooth transition from design to live service. Managing trade‑offs based on stakeholder needs and constraints while championing and driving transformation through a clear vision and architecture to lead the delivery journey., • Enabling delivery through the definition of methodologies, approach, team structure, and supporting technologies that enable successful transformation across an engineering lifecycle., • Shaping policies, principles and standards, aligning IT transformation to these in an organisational/enterprise context, in order to deliver efficiently., • Ensuring full lifecycle traceability of stakeholder requirements, supporting project planning with accurate assumptions, and simplifying complexity for senior stakeholders., • Familiarity with TOGAF and Archimate or similar. Employment is subject to satisfactory BPSS and SC security clearance, which requires 5 years’ continuous UK address history at the point of application. Travel to client sites and Logiq offices will be required. What We’re Looking For Essential • Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or another industry‑recognised cyber security certification. Desirable • Full Membership of the Chartered Institute of Information Security (CIISec) — highly desirable., • Chartered or Principal status via the UK Cyber Security Council for Secure Systems Architecture., • NCSC Certified Cyber Professional (CCP) in Security Architecture., • IEng or CEng registered with a UK engineering body., • Chartership through BCS, The Chartered Institute for IT., • SABSA Chartered Security Architect. Why Join Logiq • Work on impactful programmes that modernise and secure critical services across diverse sectors, including Central Government., • Access tailored professional development pathways and support for certifications and accreditations., • Enjoy flexible working and a competitive benefits package. What the Team Say “At Logiq, I love being part of a team that thrives on exciting, fast‑paced projects in complex environments. We focus on delivering real value rather than getting bogged down by unnecessary processes. The collaborative culture encourages initiative and empowers me to make impactful decisions, with support always available when I need it. I also feel supported in my project work and career development, with plenty of opportunities to enhance my skills and take on new challenges. Logiq’s investment in its people ensures I have both the tools and encouragement to achieve my goals. As someone with a challenging home life, including children with additional needs, the hybrid working model has been invaluable. Logiq treats me as a professional, trusting me to manage my work, projects, and outputs while balancing my family commitments. The flexibility to adapt my schedule for school runs and care needs, combined with a supportive team and rewarding work, makes this a truly unique place to grow and succeed.” Other Information Logiq is committed to investing in people, offering a clear progression pathway into our consultancy service, and we will passionately support professional growth to develop our employees. Flexible working is available, including part‑time / term‑time patterns. All suggestions are welcomed and will be discussed as part of a proposed employment package. Logiq is dedicated to fostering an inclusive workplace. Our commitment is to ensure equal opportunities for all in both employment and career advancement. We base our decisions on individual merit, qualifications, and suitability for the role, without regard to gender, age, marital or civil partnership status, sexual orientation, ethnicity, disability, race, religion, or national background. *Bonus payments are discretionary and awarded upon successful completion of probation. We are actively committed to supporting Veterans in the workplace aswell as various others. Benefits Include: • 10% Discretionary, • Very competitive Pension Scheme, • Access EV Scheme, • Access to Private Health Care, • Flexible Working, • Fantastic Company Culture

About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Job Summary: We are looking for a client-facing Signavio Business Process Solution Specialist to join our consulting team. This role is pivotal in helping clients design and build their enterprise process architecture, including taxonomy and governance structures, while enabling effective use of the Signavio toolset. You will work closely with stakeholders across clients businesses to drive adoption, ensure quality, and support transformation initiatives. Duties/Responsibilities: • Lead or support client engagements focused on process design, taxonomy development, and governance modelling using Signavio., • Facilitate workshops to define process hierarchies, naming conventions, ownership models, and lifecycle governance., • Enable and train client teams on the use of Signavio Collaboration Hub and Process Manager., • Support the setup and configuration of the Signavio workspace, including folder structures, user roles,SSO and approval workflows., • Act as a trusted advisor to clients on best practices for process documentation, collaboration, and governance., • Collaborate with internal and client teams to ensure alignment between business objectives and process architecture., • Monitor adoption and usage of the Signavio suite, providing insights and recommendations for continuous improvement., • Contribute to internal knowledge assets, accelerators, and reusable templates for process design and enablement., • Familiarity with Signavio Process Insights and Process Intelligence for process mining and performance analysis. Required Skills/Abilities: Technical: • Proficiency in Signavio suite, • Understanding of BPMN 2.0 modelling standards., • Integration with CALM, • Setting up SSO with variety of IDP’s, • Excellent verbal and written communication skills., • Strong interpersonal and customer service skills., • Exceptional analytical and problem-solving abilities., • Results-driven mindset., • Ability to work in virtual teams across time zones., • Self-motivated with a desire to learn and tackle new challenges., • Intellectual curiosity for technological innovation. Education and Experience: • Significant experience with SAP Signavio, • Considerable experience with S/4HANA, • Experience in business process management, process modelling, or digital transformation. Benefits: Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you. We offer a range of benefits designed to support your well-being, career growth, and work-life balance: • Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively., • Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation., • "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees), • Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones., • Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits., • Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances., • Health and Well-being: Priorities your health with our comprehensive Private Medical Insurance plan, currently provided by Bupa. This coverage extends to you, with favorable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc., • Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity., • Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options., • Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.

📍 Fulltime 4 days a week London (1 day per week in office – Liverpool Street or Wimbledon Office) 💼 Depending on Experience + Performance Bonus (5–25%) + Excellent Benefits 🕒 Full-time / Flexible working available (including school pickup hours flexibility) Tomorrow is supporting a leading financial services organisation who are seeking a Senior Service Designer to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but someone who enjoys doing Strategic Service Design, can present easily to staff and simplify service design into plain English Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do • Lead the design of seamless, insight-led services across multiple touchpoints, • Redefine customer journeys and translate them into strategic, scalable design solutions, • Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements, • Advocate for customer-first thinking across optimisation and new product development, • Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders, • Present to leadership and influence at ExCo/C-suite level What We’re Looking For • Established years of experience in service or UX design, ideally in complex or regulated environments, • Expertise in service blueprinting, user journey frameworks, and digital product optimisation, • Confident communicator and facilitator, able to lead workshops and stakeholder sessions, • Strong understanding of insight and research, with a strategic mindset and attention to detail, • Experience with Figma, whiteboarding tools (e.g., Miro), or equivalent, • Comfortable navigating ambiguity and contributing to a collaborative, feedback-led design culture, • Diverse backgrounds across digital, professional services, consulting Why This Role? • Work within a supportive and diverse team of 10, including insight analysts and service strategists, • Flexible working culture — including part-time schedules and core hours, • Get exposure to C-suite level work and projects already delivering tangible business results, • Be part of a high-impact team with a strong critique culture and pro bono initiatives, • Contribute to roadmap-shaping projects focused on customer growth, retention, and optimisation To apply for this Senior Service Designer position, please send you CV and portfolio to *Due to the high volume of responses, if you have not received a response in 48 hours please take it that you have unfortunately been unsuccessful. Our client won't be able to sponsor, so please bear this in mind ahead of applying. We are passionate about promoting diversity, inclusion, and equality, and are committed to working with clients who share our outlook. We offer equal opportunities to all candidates regardless of background, identity, sexuality, and disability. We strive to create inclusive cultures where diversity is seen as real value for the company. Our mission is for everyone to feel empowered to be their true authentic selves at work.

About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Job Summary: Join our team as an Application Consultant specialising in SAP EPPM & Professional Services, where you will contribute to mid-market projects in the UK. We are seeking a skilled professional with expertise in SAP EPPM & Professional Services, particularly in S/4HANA Public Cloud. Certification in S/4HANA is highly advantageous, demonstrating your commitment to excellence in SAP solutions. While knowledge of S/4HANA on-premise is beneficial, we also welcome candidates with SAP ECC experience and the right attitude to transition to S/4HANA. Your role will involve delivering innovative solutions tailored to mid-sized organizations, leveraging your understanding of their unique requirements to drive impactful transformations. As an Application Consultant, you will have the opportunity to work on exciting projects within the UK mid-market, directly impacting our clients' success and growth. Join a collaborative team environment that values continuous learning and development, offering opportunities to expand your skills and advance your career in SAP EPPM & Professional Services and S/4HANA. If you are passionate about SAP Projects and Professional Services Solutions, possess expertise in S/4HANA, and thrive in delivering tailored solutions to mid-market clients, we invite you to apply and be part of our mission to drive innovation and excellence in SAP solutions. Duties/Responsibilities: • Work on client projects to provide SAP consultancy at a functional level., • Undergo SAP Certification in SAP S/4HANA Public Cloud., • Travel to client site as and when needed in UK., • Some opportunities to work remotely depending on client requirements., • Provide input into pre-sales opportunities as and when needed., • Possibility of travel to international travel on occasional basis. Required Skills/Abilities: To fulfil the role of Application Consultant you will need to demonstrate the following attributes: Technical – good working knowledge of the following areas of SAP. SAP Enterprise Projects - • Knowledge of Project Structures, • Knowledge of Financial Cost Planning & Budgeting processes, • Integration w/ other modules e.g. Procurement, Sales, Finance, • Period End Processes (e.g. Settlement, Revenue Recognition, • S/4 Timesheeting SAP Professional Services - • Knowledge of Project Structures within Professional Services, • Knowledge of Financial Cost / Revenue Planning, • Integration w/ Sales and Revenue Recognition processes, • Period End Processes, • S/4 Timesheeting General - • Knowledge of relevant Best Practices within both Enterprise Projects and Professional Services, • Knowledge of Extensibility options within Enterprise Projects and Professional Services (e.g. Custom Fields). Non-Technical: • Excellent verbal and written communication, • Strong Presentational skills, • Excellent interpersonal and customer service skills with the ability to advocate standard public cloud functionality to a client, • Strong analytical and problem-solving skills, • Results driven, • Ability to work in (virtual) teams at all levels, across all time zones, • Self-motivation with a drive to learn and pick up new challenges, • Intellectual curiosity for technical innovation Nonessential skills: • University degree or an equivalent technical/IT education, • 7+ years SAP Experience, • Preferably 4 years S/4HANA “on-premise” version, • Ideally 2 years plus S/4HANA Public Cloud experience Benefits: Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you. We offer a range of benefits designed to support your well-being, career growth, and work-life balance: • Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively., • Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation., • "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees), • Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones., • Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits., • Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances., • Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan, currently provided by Bupa. This coverage extends to you, with favorable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc., • Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity., • Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options., • Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.

Manpower are currently seeking an interim Artwork Production Specialist to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, to become an integral part of their fast-paced FMCG environment. The position is based at Blackfriars on London’s Victoria Embankment, just a short walk from Blackfriars tube. This is a full-time temporary role to last until the end of July 2026 requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £48,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. The APS requires to drive the efficiency along the design and artwork chain within the artwork projects they manage. They should drive this efficiency with the focus on the cooperation with Unilever internal functions. Therefore, the APS must have a certain experience in deploying this artwork expert role within Unilever, being able to independently closely work together with the Unilever functions who deliver the artwork data input. The primary purpose of this position is to manage the creation and approval of packaging artwork from design lock, through to commercially reproducible mechanical artwork and separations which are handed over to the printer in a timely manner. This person will be responsible for initiating and managing projects using the artwork management system and also working within a multi functional and sometimes multinational project team to deliver projects on time, in full. The position must interface with internal teams (such as Marketing, R&D, Supply Chain, Quality, e-Commerce) who provide master design files and pack content, and also external partners (print management agencies, design agencies, printers, etc) who deliver the work in the form of mechanical artwork, pack image albums and printed packaging. As technical experts, they will provide expertise and input into the design, artwork and print phases of the project to ensure that the right levels of approval integrity, brand quality and consistency are maintained throughout the artwork process and supplier printing process. There is also a responsibility to manage the creation of digital pack images and hero images for various channels and touch points internally and externally in an ever more digital and connected world. Key Responsibilities • Be the owner of the artwork process, roles and responsibilities and being able to translate how to fit this into the innovation project management process to deliver projects on time and in full., • Be the Artwork Business Partner for the Business, Brand DNA & guidelines and plans, priorities and volume per year., • Managing stakeholders within the cross functional teams within the artwork projects the APS works on, • Collaborate with marketing and design agencies at the design phase, providing expert guidance and technical inputs to ensure that the design is technically printable before the artwork is routed for internal approval., • Set-up and run pre-production meetings bringing together design agencies, print management agencies, printers and internal stakeholders to ensure that quality and consistency is maintained from artwork to print phase of the process, • Ensure that master design files are created according to prescribed toolbox specifications and handed over to the print management agencies correctly, and that the printed artwork matches the design requirements,, • Work with marketing to ensure visibility on artwork cost and spend, and that the printed packaging is optimized for cost e.g. print process, number of colours etc, • Take accountability for delivery of mechanical artwork and separation files to printers, proactively manage issues if/as they arise., • Create and manage projects in the internal artwork management system BLUE adhering to Unilever’s defined artwork process. Manage the delivery of digital pack images following Artwork Excellence process, to the right quality and on time., • Manage internal and external stakeholder expectations for your tasks relating to status, timings and technical expertise., • Ensure that the print management agency follows the approved rate cards and service level agreements, and that responsible procurement and payment procedures are followed, in line with company policy., • Approve color reliable proofs on behalf of marketing to ensure that the proof meets marketing’s expectations., • Sourcing of printer specifications and align them to the defined processes and ways of working., • Approve color standards (1st press pass) if not covered by the print management agency and distribute to the relevant parties if required. Key Requirements • Experience in artwork management or a similar role, which may include: print production, print management, graphic design, packaging development and or supply management, etc., • Good project management skills as dealing with global projects, covers communication, stakeholder management and tracking of project., • Understands design elements of artwork and can advise and suggest to both marketing and agency (should approach differently, use different colours etc.), • Ability to coordinate multiple projects simultaneously; working with various cross-functional team members as well as multiple external stakeholders at the same time., • Ability to work through multi-cultural environment and people/partners in many different countries., • Can manage artwork in a continuously changing environment, where timelines are always tight and artwork is always on the critical path for delivery. Delivering this on time and efficiently., • Can work with a process and online system that requires discipline from others, • Ability to manage the external vendor’s compliance within agreed lead time and quality of delivery, compliance to rate card and processes, particularly when they are not co-located in the same country, • Can influence the improvement to artwork management efficiency through project management, process compliance, visibility of artwork KPI’s and ways of working within the team., • Can function as a technical expert and business partner to Marketing and other functional teams from design to artwork to print phase of the process. Challenges • Coordinating multiple projects simultaneously; working with various cross-functional team members as well as multiple external stakeholders at the same time, • Work through multi-cultural environment and people / partners in many different countries., • Managing artwork in a continuously changing environment, where timelines are always tight and artwork is always on the critical path for delivery. Delivering this on time and efficiently., • Working with a process and online system that requires discipline from others, • Managing the external vendor’s compliance within agreed lead time and quality of delivery, compliance to rate card and processes, particularly when they are not co-located in the same country, • Influencing the improvement to artwork management efficiency through project management, process compliance, visibility of artwork KPI’s and ways of working within the team., • Functioning as a technical expert and business partner to Marketing and other functional teams from design to artwork to print phase of the process., • Manage and report on print management agencies performance based on Unilever evaluation criteria. Scope • The scope of the role covers adaptive design, artwork, print management and digital image creation responsibilities., • This position can be responsible for several brands and categories at the same time. This may be across market clusters or countries., • There is no central time zone and therefore the position may have to work in several different environments., • The individual must also coordinate multiple external vendors, also possibly within other time zones., • This will require interaction with many departments to manage all projects as per the artwork process. Key Competencies • Strong communication skills, • Ability to build collaborative relationships, • Hold people accountable, • Good organizational awareness, • Strong at influencing, • Negotiating skills, • Business Partner mindset (not Customer Service) Key General Skills • Strong Project Management, • Highly computer-literate, • Fluent English, • Intercultural Awareness Additional Information Blackfriars working environment: • Iconic location on the Victoria embankment, modern working environment, • Short walk from Blackfriars station, • Staff shop discounted products, • Free tea & coffee facilities, • Onsite Deli and a restaurant open for breakfast and lunch, • Gym is available for use subscription required.

About us: Encompass Digital Media is a global managed services company focused on supporting TV networks, broadcasters, sports leagues and digital platforms with the delivery of their linear/nonlinear video and audio content across television, radio and digital platforms. We design, implement and operate reliable video and audio solutions that capture, process and deliver clients’ content from any source, in any format, to any destination in the most efficient and reliable way possible. Summary of Role: The role of the Broadcast Services Department is to deliver an unsurpassed service to our clients. The MCR Operator is a fundamental element in the make-up of this department. Communication, drive and attention to detail at all levels from the MCR Operators are key to our success as a customer-focused provider of managed services. The MCR Operator is responsible for carrying out a range of operational duties associated with the play-out, distribution, monitoring and routing of MCR services. The MCR Operator works effectively with internal teams, customers and external suppliers to ensure EDM continues to deliver outstanding customer service. This role would be suitable for someone with Service Desk operative experience, and you will be required to work shifts on a rolling rota schedule pattern, including nights and weekends. Position is shift based and onsite. Job Purpose: Key Result Areas: • Maintain operational standards according to agreed procedures and service level agreements., • 1st Line Support of MCR equipment and systems, taking redundancy measures or strategies to maintain service output in the event of faults or breakdowns. • Communicate fault conditions in a timely and coherent manner to staff, customers, and service suppliers. This includes escalations to management, call-out of support engineers and customer escalation as detailed in the escalation procedures. • Liaise with various service providers and external parties, providing a technical co-ordination role in service impacting situations and other emergencies. • Responsible for the implementation of short notice transmitter cover in the event of breakdowns occurring at remote sites, under agreed procedures. • Interface with the MCR Shift Supervisor to proactively identify and develop new procedures and processes to improve the operation and meet the often rapidly changing needs of the department. • Provision of day-to-day operations, services, and functions through appropriate use of scheduling, routing, automation, and monitoring systems located in the MCR Operations Room. • Control and monitoring of remote equipment at unattended sites associated with transmitter operations. • Maintain accurate logging and reporting relating to all aspects of MCR operations., • Maintain a secure working environment in line with the requirements of the EDM ITIL Policy to protect individuals, information and EDM Assets. • Ensure that EDM’s health and safety guidelines and policies are always followed. Role Specific Skills Required: • Excellent all-round communication skills., • Be a team player., • Service Desk experience., • Able to work well under pressure and to adhere to strict deadlines., • Very organised and accurate with high degree of attention to detail., • Willingness and ability to work unsociable hours., • Desire to expand technical knowledge within IT and broadcast systems., • Logical and analytical problem-solving skills., • Ability to analyse upcoming workloads, arranging and prioritising tasks as necessary., • Strong time-management skills., • Desire to progress career within the company and build on learned skills and abilities. Essential Qualifications/Experience: • Experience of working in an MCR operational environment., • Experience of working in broadcast operations and with associated technology as applied to OTT, HF broadcasting, radio, TV, satellite, internet, and multimedia. • Experienced in the operation of broadcast and IT equipment., • Have an awareness and general understanding of UNIX/Windows operating systems. Desirable Qualifications and Experience: • Service Desk Operator, • Knowledge of broadcast workflows and distribution of content via satellite, IP, fibre, and cloud., • Knowledge of IT processes and networking., • Knowledge of world geography and general interest in current affairs and the media., • Knowledge of OFCOM specifications and guidelines Benefits include: • 264 hours annual leave per annum, inclusive of bank holidays, • Matched up to 5% pension contributions and independent pension advice, • Health benefits including eye care vouchers, health cash plan and 24/7 employee assistance programme, • Income protection and life assurance benefits, • Regular wellness and engagement events, • Performance recognition awards

Are you looking for a new challenge in a merchandising role? If so, we have an exciting opportunity for you to join our Merchandising team as a Merchandiser for the Home & Furniture categories! We offer hybrid working between your home and one of our collaborative spaces based on Wigmore Street, Central London. When you join Fenwick, you’ll receive: • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • 'Perks*' - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products., • WeCare -24/7 GP, wellbeing advice & support service, • Hybrid working (Typically Monday-Wednesday working in-office and Thursday & Friday working from home) About the role We’re looking for a driven Merchandiser to join our team and take ownership of merchandising activity across our Home & Furniture product categories. This pivotal role involves executing a strategic merchandising plan that aligns with our annual business goals and commercial ambitions. You’ll play a key part in enhancing the customer journey both in-store and online through effective range planning, pricing, visual merchandising, and promotional execution that maximises sales and profitability. You’ll lead stock management and supply chain optimisation, ensuring the right stock is in the right place at the right time. A strong understanding of Open-to-Buy (OTB), inventory turnover, and markdown management is essential to maintaining efficiency and profitability. Working closely with space planning and retail teams, you’ll help shape impactful customer experiences and support smooth operational execution across our stores. This role calls for a commercially astute merchandiser with a proven track record in retail (preferably multichannel), excellent analytical skills, and the ability to lead and inspire a team. Strong collaboration with buying, digital, logistics and support functions will be key to success, alongside the ability to drive continuous improvement and deliver against ambitious sales and margin targets. What we are looking for in a candidate... • Mid-level experience in merchandising & selling., • Ability to develop product strategies, building business cases., • An analytical background keen to identify opportunities for efficiency and improvement., • Negotiating and contracting skills., • Developed communication, influencing and relationship skills., • Experience operating at mid-level within a Retail multichannel environment. About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. This role can be based in either London, Schiphol (Amsterdam) or Wiesbaden (Germany) - unfortunately, we are unable to sponsor. Job Description The Digital Product Cybersecurity Coordinator is a senior position in the business and the respective Industry verticals. This is a global key role in the Aviation, Ports & Borders, Urban Security & Defense industry sectors functions. The role will report into the Global Director Digital Portfolio Director and is responsible for one or more of the company's digital product offerings, in this instance, Cyber Security. This role is about developing cybersecurity roadmap of all our products, not about the lifecycle of our Digital products, establishing the right supply chain behaviours when it comes to components that contain software and need regular updating. This would require chasing different parts of the organization to provide those parts and then define the proper 3rd party assessment and requirements we would like to see in our suppliers in line with the cyber laws (NIST, ISO 27001 etc) The role of Digital Product Cybersecurity Coordinator is to manage the life cycle (aligned to the PLP) of their digital products in order to generate maximum repeatable income, increase market share, increase profit, ensure return on investment and improve customer satisfaction/experience while responding and aligning to the Division and Group's overall portfolio strategy. The role’s workstreams/packages are validated by the Industry Director and their responsibility goes beyond the industry or site where they are located, to apply globally and across all industries within the division. Duties & Responsibilities: • Manage the resources necessary to deliver the Product/s that they are accountable for efficiently and effectively between the relevant site (Centre of Excellence (CoE / manufacturing facility) and the Regions, Markets, contract/client, affiliates and partners where applicable., • For their allocated portfolio own, create and be responsible for the outward-looking Market Requirements Documents (MRD) and the inward-looking Product Requirements Documents (PRD)., • Design, implement and drive cross functional activity to ensure the PRD meets the market demand and is fit for purpose aligned to the Product roadmap and business strategy., • Develop, release, and manage plans necessary to deliver the Product/s project / program that they are accountable for efficiently and effectively between the site (CoE / manufacturing facility) and the Regions, Markets, contract/client, affiliates and partners where applicable to ensure acceptable customer deliveries and business financial objectives are fit for purpose., • Manage the relevant PLP Gate process and associated milestones for their Product range in a timely and proactive manner., • Act as a liaison between Technology, Sales, Programs, Marketing and Service to assist in the creation of product technical specifications. Provide input from all departments to the R&D design team/s, coordinate design review meetings such that New Product Introductions (NPI) meet sales and business objectives., • Support Central, Regional and Market Sales and Pursuit team personnel in key situations for Bids & Proposals, providing the technical support and Product Compliance input when necessary., • Through periodic review maintain relevant technical content of sales support and sales/distributor training materials., • Prioritize proposed enhancements to their Product range and calculate the cost/benefit inputs to the return on investment discussion based upon the customer's strategy aligned to the MRD and PRD., • Drive Cost of Ownership (CoO) initiatives and VAVE activity throughout the business pertinent to their product line to maximize contribution margin while increasing market share., • Drive accountability toward achieving schedule, revenue and contribution margin commitments., • Analyse market information to develop and enhance product sales plans, including market segmentation, targeting and positioning., • Analyse Product (Functional, performance and Technology) Related customer complaints and lead action teams to resolve., • Lead individual projects for new product development and product rationalization initiatives in line with PLP milestone requirements., • Implement product launches, sales support and product promotions in line with PLP milestone requirement., • Identify and communicate voice of the customer (VOC) and critical customer requirements to the business build relationships with key decision makers within customers / regulators, • Deliver Product and/or Solution specific proposals, presentations, concepts and solutions to identified decision makers (internal and external)., • Work with Government Relations to leverage the governmental processes aligned to MRD and PRD.Interface with Production and Sales team for effective sales forecasts for their product line., • Work independently or with Industry segment managers to analyse competitors’ strengths, weaknesses and pricing to ensure optimized price setting and ad-hoc opportunities for accreting margin, • Conduct annual pricing reviews of all products and spare parts within area of responsibility., • Formulate service concept in close alliance with service commercial team and aligned to the PLP Process., • Accountable for ensuring platforming principles are applied across the full product range aligned with the rest of the Division. Qualifications • Excellent communication skills particularly in English (fluently spoken and written) in addition to any local language spoken at the place of work., • Currently working on Cyber Security related projects (NIST, ISO 27001), • The ability and motivation to persistently pursue and achieve / drive effective results which drive the business forward., • Collaboration and Influencing with a Global mindset, cultural awareness., • Proven matrix and stakeholder management skills/experience working virtually in diverse teams., • Overall, exceptional programme, project and time management skills – highly organised and detailed orientated, • The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information., • The understanding and recognition of the organisation’s commercial environment and positioning themselves, their role and their actions in order to support the organisation’s commercial success., • The ability to engage, challenge and work effectively with others., • The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs., • Willing and able to identify and support change and continuous improvement in own and wider business environment., • Ability to interact and produce results, to influence and lead cross functional teams in a matrix environment and to motivate teams without hierarchical link with functional responsibilities., • Ability to work in an international and multi-cultural environment. Additional Information We offer… Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (___)

About us BridgePro is a dynamic, independent product and procurement services company based in the UK. We specialize in producing and retailing premium, eco-friendly kitchen appliances — including our flagship air fryer ovens — designed to enhance everyday life through innovation, efficiency, and affordability. Customer satisfaction is at the heart of everything we do. We pride ourselves on fast, thoughtful service and a personal touch that builds trust and drives word-of-mouth growth. Role Overview As we grow, we’re looking for a warm, organised, proactive, detail-oriented Operations & Customer Experience Operator to help manage and grow BridgePro’s day-to-day operations. You’ll work closely with the founder to support customer service, online sales, operational tasks, marketing, logistics, distribution partnerships, and contribute to brand-building initiatives. This is a hands-on role ideal for someone who thrives in an entrepreneurial environment and enjoys wearing multiple hats. Key Responsibilities • Respond to customer inquiries with clarity, professionalism, and warmth., • Maintain accurate records of orders, returns, and feedback., • Build and assist with product listings, descriptions, and updates across platforms., • Coordinate with suppliers and logistics partners to ensure smooth fulfilment., • Monitor inventory levels and support restocking processes., • Help prepare customer support materials and training guides., • Identify opportunities to improve service delivery and operational efficiency. The Role This role offers a unique opportunity to grow within a dynamic, purpose-driven business that blends operational excellence with creative flair. • Team Work: Work closely with the founder, gaining insight into customer experience strategy, product development, and business operations., • Brand-Building Experience: Contribute to the growth of BridgePro’s product portfolio and customer engagement strategy., • Creative Freedom: Your ideas matter—whether it’s refining a support process or shaping a product listing, we welcome innovation., • Professional Development: Exposure to cross-functional projects in operations, customer service, branding, and logistics., • Positive Work Culture: We value clarity, warmth, and excellence—expect a supportive environment that encourages growth. Ideal Candidate & Qualifications • Qualification in Marketing Operations (preferred), • A “can-do” attitude and willingness to go above and beyond for customers., • Strong oral and written communication, analytical and organizational skills., • Excellent supplier relationship and negotiation skills., • Demonstrate ability to manage and motivate suppliers., • Experience in customer service and operations — attitude and adaptability matter most., • Experience with e-commerce platforms / tools and logistics (e.g. Online retail, Amazon, Shopify, Tik-Tok), • Comfortable using spreadsheets, and email platforms., • Empathetic and solution-oriented in customer interactions., • Familiarity with digital marketing tools and social media (bonus)., • Proactive, reliable, and eager to learn., • Self-starter who enjoys problem-solving and working independently. Why Join BridgePro? • Be part of a growing brand that values sustainability, innovation, and customer care., • Work directly with the founder and shape the future of the business., • Flexible hours and remote work setup., • Opportunity to grow into a larger role as the business expands. How to Apply Send your CV on why this role excites you to . We review applications on a rolling basis.

Job Title: Head of Networks Location: London Department: Infrastructure & Technology Reports To: Director of Infrastructure / CIO Role Overview The Head of Networks will own the strategy, design, and delivery of the organisation’s network infrastructure across all European data centres, offices, and customer environments. This pivotal leadership role ensures that all network solutions are secure, scalable, resilient, and aligned with business growth. You will lead a team of skilled network engineers, define the enterprise networking roadmap, and collaborate with cross-functional teams — including Security, Infrastructure, and IT Operations — to deliver a high-performance, high-availability network platform that underpins mission-critical business and customer operations. Key Responsibilities Strategic Leadership • Define and execute the strategic vision for enterprise and customer network infrastructure across multiple European sites and data centres., • Develop and maintain a multi-year network roadmap, aligning technology capabilities with business strategy and digital transformation initiatives., • Establish network standards, policies, and governance frameworks to ensure consistency, compliance, and scalability across the enterprise., • Lead continuous improvement initiatives, driving innovation, automation, and standardisation in network design and operations. Architecture, Design & Delivery • Oversee the end-to-end design, implementation, and optimisation of LAN, WAN, SD-WAN, VPN, and wireless solutions across all environments., • Manage enterprise routing, switching, VLAN segmentation, firewall policies, telephony systems (ISDN/SIP), and internal/external internet access., • Ensure network resilience through robust backup, redundancy, and disaster recovery mechanisms., • Lead network capacity planning, performance optimisation, and technology refresh cycles., • Own the full lifecycle of network-related projects, from requirements gathering through to procurement, budgeting, vendor management, and security assessments. Security, Compliance & Governance • Partner with Information Security teams to enhance network security posture, addressing vulnerabilities and implementing intrusion detection/prevention systems., • Ensure ongoing compliance with ISO 27001, PCI-DSS, and other relevant regulatory standards., • Drive a proactive approach to incident response, monitoring, and continuous threat detection., • Oversee audit readiness and maintain comprehensive network documentation and asset inventories. People & Stakeholder Leadership • Build, develop, and mentor a high-performing network engineering team, fostering a culture of excellence, accountability, and continuous learning., • Set clear objectives, manage performance, and align team skills with evolving business and technology needs., • Act as the trusted technical adviser to senior stakeholders and executives on network strategy, connectivity, and resilience., • Cultivate strong relationships with key vendors, partners, and service providers to ensure quality and cost-effective delivery. Candidate Profile Essential Experience & Skills • Proven track record in leading enterprise network strategy and operations across multi-site or data centre environments., • Deep technical expertise in TCP/IP, routing protocols (BGP, OSPF, EIGRP), LAN/WAN, MPLS, VPNs, SD-WAN, firewalls, and network segmentation., • Experience managing Cisco and Juniper network technologies, including Cisco IOS/NX-OS and JunOS platforms., • Strong background in network monitoring, capacity management, and incident response., • Hands-on experience with network security frameworks, firewall configuration (Cisco ASA, Palo Alto, Fortinet, etc.), and telephony (SIP/VoIP) systems., • Familiarity with cloud and hybrid networking (Azure, AWS, GCP) environments preferred., • Strong understanding of ISO 27001, PCI-DSS, and ITIL-aligned service delivery processes. Leadership & Soft Skills • Strategic thinker with the ability to balance technical depth and business acumen., • Exceptional stakeholder management and communication skills, capable of influencing at C-suite level., • Proven ability to lead teams, develop talent, and build a high-performance culture., • Commercially aware, with experience managing budgets, vendors, and service contracts Qualifications • Bachelor’s degree in Computer Science, Network Engineering, or related discipline (or equivalent experience)., • Professional certifications preferred:, • Cisco: CCNP, CCIE, • Juniper: JNCIP, JNCIE, • Other relevant certifications: ITIL, CISSP, Azure/AWS Networking certifications Why Join Us • Opportunity to define and lead network strategy across a pan-European enterprise., • Work with modern technologies in a high-availability, security-focused environment., • Influence strategic infrastructure initiatives and shape the organisation’s digital future. The ideal candidate is resilient, innovative, and commercially minded, with a collaborative approach and the ability to think laterally. If you are passionate about shaping and growing network ecosystems within the Data Centre space, apply now and be part of our growth journey!

Are you a passionate and driven sales and events professional with experience managing social and corporate events? Do you thrive in a fast-paced, customer-focused environment? If so, Compass Group UK&I has the perfect opportunity for you! We’re looking for an Event Sales and Marketing Manager to work with us! Location: London - Zone 1 Salary: £40,000 - £45,000 per annum depending on experience plus performance based bonus Working Pattern: 40 hours per week, Monday – Friday Job Purpose: To develop and execute strategic plans to drive sales, and achieve company objectives by managing both sales and marketing teams, conducting market research, creating campaigns, building customer relationships, and analysing performance data. Key Responsibilities: Required Skills and Experience: • Have 2+ years’ experience managing a sales team in events, venues or hospitality, • Be commercially minded and target-driven, with a strong track record of closing business, • Demonstrate proactive sales and new business success, • Be highly organised with strong negotiation and communication skills, • Lead with warmth, positivity and motivation, inspiring your team and building client trust, • Be proficient in MS Office and CRM systems, • Be flexible to host client visits, showcases and events including some occasional evenings and weekends Why join Compass Group? • Be part of the market leader in contract catering, • Work in a supportive, inclusive environment that values innovation and collaboration, • Excellent career progression opportunities across our diverse business sectors, • Access to a range of employee benefits including bonus schemes, car allowance, pension and Learning & Development programs Perks & Benefits • Primarily Monday to Friday, daytime schedule – enjoy your evenings and weekends!, • Free meals on duty made by your own team., • Pension scheme, life assurance, and financial wellbeing resources., • Discounts on travel, shopping, entertainment & more via our Perks at Work platform., • Recognition schemes – from Be a Star Awards to Long Service milestones., • Training, development, and career pathways across Compass Group UK&I., • A culture where you’re valued, supported, and free to be yourself.

🌍 Location: London 🗣️ Languages: English (fluent), Danish(Fluent) and Finnish(Fluent) 📜 Contract: Permanent 37.5h a week, full time, Hybrid Focusing on GB markets and Finnish and Danish Markets 8h a day, 5 days a week, between 09:00 - 17:00 Join the dynamic field of community Management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues. This is a Full time Hybrid position, and you must have some initial Customer Support experience and/or Community Management and speak fluently English, Danish and Finnish. This role is Hybrid, with 2/3 days in our beautiful and fun office (Near South Quay/ Canary Wharf). If you’re passionate about customer service and have strong communication skills, this fulltime position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain experience in delivering exceptional customer service, and interact with consumers via LifeChat, Phone, email (Mostly) and Social Media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility. Ideal Candidates: • Professionals with a degree in Business, Communications, or a related field., • A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence., • Effective communicators adept at understanding and resolving customer issues., • Team players who thrive in collaborative environments., • Detail-oriented individuals excelling in fast-paced, service-driven settings., • Enthusiastic learners committed to advancing their customer support skills., • Proficiency in customer support tools and software such as Sprinklr is highly valued., • a fluent level of English, Finnish and Danish is essential Your Role: • You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics, • Provide exceptional customer support to clients through various channels (mainly email or online messages)., • Collaborate with the customer support team to resolve issues and improve service., • Assist in identifying and implementing service improvement initiatives, we love people with ideas!, • Foster a collaborative team environment focused on excellence in customer interactions., • Support in documenting and presenting customer support strategies and outcomes. Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!

HR Business Partner (Fixed Term Contract) About the Role We are seeking an experienced HR Business Partner to support account teams and leadership through complex change initiatives, including TUPE transfers and restructuring. You will ensure effective integration and engagement of transferred associates, acting as the primary HR point of contact. Key Responsibilities • Lead and deliver large-scale transformation initiatives including TUPE transfers, restructuring, and integration., • Partner to navigate employment law and employee representation, • Manager day-to-day operations, ensure compliance, payroll, ensuring smooth integration, benefit harmonization, • Manage redundancies through proper planning and legal compliance, consultation, selection & implementation., • Handle Associate queries that are complex and are not handled by Associates Services team. Train Associate Services team when needed to be more proficient in handling employee queries, • Manage changes originating from regulatory, policy or process changes, • Run well-being initiatives and employee engagement programs., • Manage HR aspects of grievances, appeals, disciplinary matters and other potentially contentious cases as delegated considering the Staff Regulations and Rules, Instructions, policies, procedures and practices, relevant principles of law. Qualification • Degree in Human Resources, Business, or related field., • CIPD qualification or equivalent preferred., • Experience in the Tech or Digital Services sector is an advantage. Personal Attributes • Proven expertise in transformation, TUPE, restructuring, change management, collective redundancy, UK employment law, and employee relations., • Pragmatic, calm, and solutions-focused approach in high-pressure environments., • Strong customer service orientation and attention to detail., • Full time contractual role

Customer Success Manager – IoT & SaaS Solutions (UK Retail Sector) Sector: Retail Technology / IoT / SaaS We are partnering with a global technology organisation at the forefront of digital transformation for the retail industry. Their innovative IoT and SaaS solutions empower retailers to optimise in-store operations, drive efficiency, and deliver enhanced customer experiences through connected, data-driven technology. As a Customer Success Manager, you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction, and nurture long-term strategic partnerships. Key Responsibilities: • Build and maintain strong, trust-based relationships with retail customers, positioning the organisation as a valued service partner., • Oversee service delivery to ensure all contractual commitments are met — including support, maintenance, and asset management — in collaboration with internal teams., • Coordinate cross-functional teams (support, project management, experts) to deliver a seamless client experience., • Track and manage service contract budgets, ensuring profitability and operational alignment., • Define and manage SLAs/SLRs, ensuring quality standards are upheld and continuously improved., • Lead client steering committees and performance review meetings, providing insights and driving improvement initiatives., • Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution., • Support contract setup and renewal processes in collaboration with sales and pre-sales functions. Qualifications & Experience: • Up to 5 years’ experience in a similar Customer Success, Service Delivery, or Account Management role., • Demonstrated ability to understand client needs and build trusted, long-term relationships., • Fluent English is essential, • Experience working with large retail organisations Personal Attributes: • Strong customer-centric mindset and commercial acumen., • Excellent attention to detail and organisational skills., • A proactive, solution-oriented approach and ability to work autonomously., • Adaptable, collaborative, and comfortable in a fast-paced, evolving environment., • High energy and enthusiasm for delivering outstanding customer experiences. If you’re passionate about technology, service excellence, and helping major retailers harness the power of connected solutions, we’d love to hear from you.

WHO WE ARE: Bernadette is the experience arm of the VCCP Partnership. We invent, make and iterate products and services for our clients across all areas of their digital eco-system. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy (experience & comms) and Ops. All dedicated to creating customer experiences worth talking about. ABOUT THE ROLE: We are looking for a Senior Product Strategist to join our team on a freelance basis for a minimum of 3 months to work for one of Bernadette’s biggest clients. As a Senior Strategist at Bernadette you will be responsible for designing and carrying out research, developing strategic frameworks and supporting the development and management of digital products and services. Working in a blended team with our UX and UI designers, developers, and project managers, you will have the opportunity to use your full range of strategic thinking and doing skills to create impactful solutions for our clients. You will be passionate and knowledgeable about the world of product & service design and have a strong grasp of the commercial impact of digital solutions. Key to success of the role will be your ability to bridge between strategy and execution, helping to develop visions and propositions into roadmaps and deliverable outcomes. Whilst an understanding of comms is important we are not looking for a Brand Planner, you should be experienced in product, service and experience strategy. KEY RESPONSIBILITIES: • Lead efforts to connect consumer needs with client business goals and market opportunities, • Conducting thorough market analysis to identify key trends and conduct primary research with consumers to inform strategy, • Brief analytics requirements to understand customer behaviour and journeys through experimentation, • Size opportunities considering a range of inputs and levers that can deliver value, • Balance big-picture strategic thinking with tactical and pragmatic approaches to craft innovative and exciting digital propositions, • Translate vision and strategy into clearly defined and actionable roadmaps and plans, • Develop compelling narratives and presentations from complex findings for senior stakeholders, • Facilitate internal and client workshops to shape products and solutions, • Collaborate with UX/UI design, development, and delivery teams to co-create innovative solutions that help our clients stand out in their categories, • Support and up-skill client teams by providing strategic guidance and bringing a product mindset to guide planning, problem solving, and crafting compelling narratives EXPERIENCE & CAPABILITIES: • Significant number of years in a similar role within an agency or client-side environment, • Experience with both B2C and B2B projects, • A proven track record of delivering successful strategies If this sounds like you or someone you know, then we'd love to hear from you! VCCP DE&I STATEMENT We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via . CRIMINAL RECORDS INFORMATION As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check. Please note, we try to respond to as many applications as possible but, if you do not hear from us within two weeks of submitting your application, please assume we are unable to proceed with your application for this specific role. Thank you for your interest in VCCP

🌍 Location: London 🗣️ Languages: English (fluent), Flemish(Fluent) 📜 Contract: Permanent 37.5h a week, full time, Hybrid Focusing on GB markets and Flemish Market 8h a day, 5 days a week, between 08:00 - 16:00 Join the dynamic field of community Management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues. This is a Full time Hybrid position, and you must have some initial Customer Support experience and/or Community Management and speak fluently English and Flemish. This role is Hybrid, with 2/3 days in our beautiful and fun office (Near South Quay/ Canary Wharf). If you’re passionate about customer service and have strong communication skills, this fulltime position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain experience in delivering exceptional customer service, and interact with consumers via LifeChat, Phone, email (Mostly) and Social Media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility. Ideal Candidates: • Professionals with a degree in Business, Communications, or a related field., • A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence., • Effective communicators adept at understanding and resolving customer issues., • Team players who thrive in collaborative environments., • Detail-oriented individuals excelling in fast-paced, service-driven settings., • Enthusiastic learners committed to advancing their customer support skills., • Proficiency in customer support tools and software such as Sprinklr is highly valued., • a fluent level of English and Flemish. Your Role: • You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics, • Provide exceptional customer support to clients through various channels (mainly email or online messages)., • Collaborate with the customer support team to resolve issues and improve service., • Assist in identifying and implementing service improvement initiatives, we love people with ideas!, • Foster a collaborative team environment focused on excellence in customer interactions., • Support in documenting and presenting customer support strategies and outcomes. Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!

Head of Existing Customer Analytics – Financial Services Hybrid working – 2/3 days in SW London offices preferred £Salary negotiable dep on experience Reference J13014 Brand new opportunity offering great scope to ’make the role your own’ … As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. You will lead the analytics strategy across the end-to-end service journey, from digital claims and repair booking to engineer visits and post-service feedback, across the UK and EU. You will lead customer value optimisation and risk management, informing fraud detection and prevention strategies and strategies to deepen customer relationships, reduce churn and maximise lifetime value using advance analytics and technology. Your work will directly shape the customer experience and operational strategy, helping them deliver faster, smarter, and more effective and cost-efficient service across all channels. This role is both strategic and hands-on, blending advanced analytics with commercial acumen to support key business decisions and long-term value growth. Can you offer: • Strong background in customer analytics, service operations, and lifetime value modelling., • Proven expertise in using advanced analytics (segmentation, predictive modelling, regression, clustering) to solve commercial problems., • Knowledge of Insurance or similar regulated Financial Services sectors is highly desirable., • Deep understanding of customer churn dynamics, complaint drivers, and fraud behaviours., • Strong SQL skills or similar is a plus., • Excellent data visualisation and storytelling skills (e.g., Power BI)., • Strong commercial acumen with a pragmatic, delivery-focused mindset. If you are keen to hear more and feel the following statement resonates, please apply without delay - Foster a collaborative, inquisitive and delivery-focused culture that blends technical rigour with commercial awareness.

Company Profile nLighten is a European platform of distributed edge data centers, designed to meet the growing demand for AI, 5G, and hybrid cloud deployments. As a rapidly expanding provider, we offer scalable colocation hubs and best-in-class energy solutions across Europe. Our innovative and sustainable approach to digital infrastructure ensures reliability, efficiency, and future-ready solutions for our clients. nLighten’s current footprint is 34 data centers in 7 European countries, with the ambition to expand to 100 sites during the next 3-4 years. Learn more about us: ___ About the Role We are seeking a Salesforce Specialist to design, develop, and maintain nLighten’s Salesforce environment in alignment with our business and operational goals. As part of the IT team, this role will support the continued integration of Salesforce across our European organization, ensuring that our systems and data enable seamless collaboration and customer engagement. With over 220 users and significant expansion through acquisitions, this is an exciting opportunity to build scalable, high-performing Salesforce solutions that power our fast-growing digital infrastructure platform. Key Responsibilities Application Development & Customization • Design, develop, and customize Salesforce applications using Apex, Visualforce, and Lightning components., • Ensure all solutions align with business requirements and Salesforce best practices. Integration & System Architecture • Build and maintain integrations between Salesforce and other internal platforms through nLighten’s ESB (Enterprise Service Bus)., • Support middleware and API integrations to ensure data consistency and accuracy across systems. Configuration & Administration • Configure Salesforce features, workflows, and automation without extensive custom code., • Manage profiles, roles, and permissions in alignment with business processes. Support & Troubleshooting • Provide ongoing system support, resolve issues, and perform debugging and testing., • Ensure platform stability and security across multiple environments. Data Management & Quality • Design and manage data models, queries, and validation rules to ensure integrity and reliability., • Support data migration and ensure compliance with governance standards. Collaboration & Documentation • Work closely with stakeholders, project managers, and other IT specialists to translate business needs into effective Salesforce solutions., • Develop technical documentation and provide user training and guidance as needed. Continuous Improvement • Stay current with new Salesforce features and releases, recommending updates and optimizations to enhance system performance and usability. What We’re Looking For Technical Skills • Proven experience in Salesforce development, configuration, and customization., • Strong proficiency in Apex, Visualforce, Lightning components, and Salesforce integrations., • Familiarity with web development technologies such as HTML, CSS, and JavaScript., • Understanding of Salesforce architecture and best practices., • Experience with API and middleware integration technologies., • Salesforce certifications (e.g., Salesforce Certified Platform Developer) preferred. Soft Skills • Excellent problem-solving and analytical abilities., • Strong communication and stakeholder management skills., • Collaborative and proactive approach to project delivery., • Ability to work effectively in a fast-paced, high-growth environment. Preferred Attributes • Experience leading system integration or migration projects., • Knowledge of data quality management and referential integrity., • Experience with cloud platforms and hybrid environments (Azure, AWS, GCP)., • Familiarity with data center operations, including power, cooling, and network systems. Experience & Education • 4+ years of Salesforce development experience using Apex and Lightning., • Minimum 2 years of solution design experience., • Experience leading at least two technical projects or integrations., • Bachelor’s degree in IT, Information Management, or related field., • Salesforce training or certification required. Language & Location • Fluency in English required; Dutch, French, or German is an advantage., • Based in the Netherlands or the UK, with the ability to work from the office at least 3 days per week. Why Join Us? • Impactful role: Play a key part in shaping and scaling nLighten’s Salesforce environment to support pan-European growth., • Dynamic environment: Join a fast-moving company with ambitious expansion goals and a collaborative culture., • Cross-functional exposure: Work directly with teams across IT, operations, sales, and leadership in multiple countries. Apply now and be part of our journey toward a more connected, efficient, and sustainable digital future. Background Check & Screening All selected candidates will undergo a background check to ensure a safe workplace, protect company assets, and comply with regulations. Diversity & Inclusion Statement nLighten is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and we encourage applications from candidates of all backgrounds. Even if you do not meet every requirement listed, we welcome your application. We particularly encourage women and individuals from underrepresented groups to apply.

About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Job Summary: The Data Solution Architect is a senior role within the Data Management Practice with responsibility for the design of Selective Data Transition / Transformation (SDT) related solutions that meets the needs of our customers. You will work alongside the practice management and SDT / Data teams solutioning and overseeing projects, from early advisory & pre-sales stages to delivery and aftercare. Duties/Responsibilities:- Engage closely with your Data Management colleagues, the internal and external project teams and occasionally 3rd party solution providers to design, implement and quality assure our latest inhouse Data Migration technology, the Natuvion DCS tool and related offerings. This will include: • Support the fast internal capability & capacity growth of our SDT teams in your role as Data Solution Architect, continuously driving to improve our methodology, knowledge base and delivery speed for existing and new projects., • Work closely with our internal onshore, nearshore and offshore resources, and where required with our 3rd party partners, overseeing quality of SDT delivery according to scope and budget., • Collaboratively support the Data Management leadership at any stage of the, • (pre-)sales and deal review processes in defining future project roadmaps, scope and the commercial offerings for the Data workstream., • Lead and co-ordinate integrated workshops with detail and complexity for the Data workstream., • Jointly with the Data Lead of the respective projects, deliver roadmap, scope and knowledge sessions to customers, ensuring that through the design and lifecycle of the project customers are clear on the journey to leveraging value from their SDT solution., • Act as the Data Migration design authority on the relevant SDT projects in which your area of expertise forms a significant element of the overall solution and generate consulting revenue from such activities., • Adhering to the agreed NTT DATA strategy, engage in self-directed and other learning to keep pace with new SDT technologies and developments to ensure NTT DATA remains at the forefront of the market within which we operate. Share, use and communicate expert knowledge to develop others and make business processes more effective., • Be hands on and be able to support Data Migration Consultants if required., • Be able to lead data stream health check workshops with the projects in area of expertise to identify improvements, both strategic and tactical, and define a roadmap for their delivery if changes are required., • Recognise potential for repeat and extended business with respect to the data service offering by NTT DATA and provide comprehensive input. Support NTT DATA to grow our business by being alert to the customer opportunities that present themselves, including development and escalation of NTT DATA IP opportunities, as appropriate. Required Skills/Abilities: • Strong background in Selective Data Transformation and Data Migration with a demonstrable technical expertise and experience., • Should be adept at technically leading Data Migration teams through complex SAP Data transformation projects, with the goal of always providing real value to our clients., • Able to communicate, influence, convince and inspire effectively by own personality and act as a trusted role model and advisor within the solution architecture field of expertise., • Proven and demonstrable track record of successfully delivering customer projects and providing solutions for the resolution of complex architecture projects. Makes solid and reliable decisions in complex environments., • Strong interpersonal and soft skills, able to quickly develop relationships with all stakeholders; within NTT Data locally and globally, external customers, suppliers and partners to become a trusted advisor in your of field of expertise., • Demonstrates gravitas and personal integrity, is able to overcome unforeseen situations and keeps business objectives in mind. Drives results, effects, convinces and inspires by his/her personality, behavior and communication style. Is a role model and ambassador., • Work on delivery projects across our customer base in varied project scenarios: advisory, solution reviews, Proof of Concepts, Brownfield S/4HANA conversions with Data Transformation / Greenfield / AllField / SAP functionality update implementation projects, as well as Carve-Outs / Mergers and Data Quality focused projects., • Contribute to our team and practice capability and growth; develop yourself and mentor our emerging talent community., • Broad ABAP experience with deep knowledge on ABAP based data selection and transformation logic., • Deep SAP table structure knowledge along with a good understanding of SAP high level business functionality., • Non-SAP system / migration experience desirable, but not required. Personal Profile/Experience: • The successful candidate(s) will be able to demonstrate at least 10 years’ consulting industry experience overall with a minimum of 5 of those years spent working within a Selective Data Transition / Data Migration role., • Has a thirst for learning and staying on top of the evolving technology landscape. Actively shares and transfers own expertise and experience in a structured method, thus making it useful and transferable., • Proven and demonstrable experience in SDT solution design and architecture with successful delivery and experience of at least 5 full project lifecycles., • Should be skilled at leading the data related multi-disciplinary teams (including nearshore, offshore and 3rd party), developing and maintaining strong business relationships and managing data teams through complex SAP projects, with the goal of always providing real value to the client., • Proven and demonstrable track record of successfully delivering customer projects and providing solutions for the resolution of complex data projects. Makes solid and reliable decisions in complex environments. Benefits: Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you. We offer a range of benefits designed to support your well-being, career growth, and work-life balance: * • Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively., • Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation., • "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees), • Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones., • Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits., • Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances., • Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favorable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc., • Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity., • Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options., • Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.

About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. Our global award-winning SAP practice, differentiated by innovation is the undisputed leader in SAP S/4HANA. With about 500 SAP HANA clients and more than 300 SAP S/4HANA clients. Our clients trust our deep experience and proven approaches - all around the world. Job Summary: We are looking for an Application Consultant to join the SAP S/4HANA Cloud practice at NTT Data Business Solutions. The ideal candidate will have a strong background in SAP Materials Management and Procurement. Knowledge or certification in SAP S/4HANA Public Cloud is a significant advantage, with familiarity in versions such as 2208, 2302, or 2308 being highly beneficial. Familiarity with S/4HANA On-Premise or SAP ECC is also desirable. This role will focus solely on mid-market projects in the UK. Duties/Responsibilities: • Provide functional-level SAP consultancy on client projects., • Pursue certification in SAP S/4HANA Cloud., • Travel to client sites within the UK as required., • Offer input on pre-sales opportunities when needed., • Work remotely based on client requirements., • Potential for occasional international travel. Required Skills/Abilities: Technical: Proficiency within the following SAP Modules - • SAP Supplier Management, • Materials Management, • Sourcing & Contract Management, • Operational Procurement, • Supplier Invoice Management, • Procurement Analytics, • Central Invoice Management Non-Technical: • Excellent verbal and written communication skills., • Strong interpersonal and customer service skills., • Exceptional analytical and problem-solving abilities., • Results-driven mindset., • Ability to work in virtual teams across time zones., • Self-motivated with a desire to learn and tackle new challenges., • Intellectual curiosity for technological innovation. Education and Experience: • A university degree or equivalent technical/IT education., • Significant experience in SAP ECC., • Considerable experience with S/4HANA On-Premise., • Ideally, several months of experience with S/4HANA Cloud versions such as 2208, 2302, or 2308. Benefits: Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP® Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here, you’ll work alongside industry experts on cutting-edge projects, contributing to transformative solutions for our clients. Interested in shaping the future with us? We’d love to hear from you. We offer a range of benefits designed to support your well-being, career growth, and work-life balance: • Home-Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively., • Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro-rated for part time employees), providing ample time for relaxation and rejuvenation., • "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you'll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro-rated for part time employees), • Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones., • Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits., • Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances., • Health and Well-being: Prioritise your health with our comprehensive Private Medical Insurance plan, currently provided by Bupa. This coverage extends to you, with favorable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1-2-1 Lifestyle coaching, financial and legal support etc., • Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity., • Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well-being with sustainable transportation options., • Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco-friendly transportation.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve managing and mentoring this team, focusing on employee morale, development initiatives, and effectively driving success metrics and KPIs for both the managers and their teams. You will ensure your team effectively supports customers in maximizing the security and value of their investments in Palo Alto Networks products. Ultimately, you will contribute to the broader GCS mission of ensuring all customers are reliably deployed, fully adopted, technically healthy, and achieving value from their Palo Alto Networks investments. This position requires a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also need to build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area. Your Impact Team Leadership & Development • Manage and mentor a team of Service Delivery Leaders and Customer Success Managers, • Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention, • Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports, • Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes, • Inspire and attract top talent to your team Account Health Management & Customer Outcomes • Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region, • Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography, • Accountable for executive engagement, account health, and risk mitigation, • Oversee customer planning, deployment, account-level reviews, and escalations, • Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success, • Handle all escalations, executive engagement, and at-risk account interventions, • Drive success metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams, • Track and report on customer success metrics, including net promoter score, customer satisfaction, service level agreements, and value realization Cross-Functional Collaboration & Business Leadership • Lead the communication channel into the business, manage business change, and drive process improvements, • Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals, • Engage with Professional Services for implementations and extended expertise deployments, • Partner with Sales and Product field leaders to drive adoption and retention, • Engage and coordinate customer delivery across Palo Alto Networks teams, including Product Management, Engineering, and Support, • Build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your area, • Ensure consistent application of global playbooks per product, • Provide field feedback and interlock with Product/Engineering, • Align with Support, which is globally owned but locally deployed Qualifications Your Experience • 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar, including at least 5+ years in a leadership capacity, • Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations, • Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction, • Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams, • Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions, • Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps, • Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict, • A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements, • Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs, • Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success, • STEM Bachelor’s Degree required or equivalent experience; Master’s degree preferred, • Client-focused program management expertise preferred, • Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira) preferred, • Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites, with a potential for up to 30% travel, • Fluent English. Any additional European language will be a plus Additional Information The Team Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Agile Business Analyst • £46,000 – £55,000, • London | Manchester | Glasgow | Hybrid (2–3 days onsite) Our client is a leading digital transformation consultancy that blends strategy, creativity, and technology to help organisations design and deliver exceptional digital services. They partner with major public and private-sector clients to solve complex challenges, combining science, data and design thinking to deliver change with purpose. If you’re excited by innovation and motivated by impact, this is the environment where you’ll thrive. The Agile Business Analyst Consultant will work at the heart of multi-disciplinary agile teams, bridging the gap between business objectives, technology, and user needs. You’ll guide clients in understanding how and where digital solutions can create value — translating insight into action and strategy into delivery. Role Highlights – Collaborate with cross-functional agile squads to design and deliver user-centred digital products and services. – Translate business goals and user insights into epics, user stories, and acceptance criteria. – Act as a key liaison between technical, design, and product teams to ensure clear communication and shared priorities. – Support product roadmaps, backlog management, and agile ceremonies to maintain momentum and quality. – Advise clients on how emerging technologies and delivery models can transform customer experience. You Will Need – Experience working in agile, user-centred product or service development projects. – Proven ability to bridge technical and business perspectives within Scrum environments. – Hands-on experience with tools such as JIRA and Confluence for requirements management. – Understanding of APIs, microservices, and cloud infrastructure concepts. – Excellent stakeholder management and communication skills, with the confidence to challenge and influence at all levels. – Ideally, exposure to Government Digital Service (GDS) standards and agile delivery in the public sector. Why You’ll Love It – Hybrid working and flexible arrangements built around work-life balance. – Structured learning and professional development with funded certifications in Agile, Product, and Cloud technologies. – Access to cutting-edge projects across multiple industries, from government to financial services. – Dedicated wellbeing support, including mental-health champions and digital wellness tools. – Regular team socials, learning days, and access to a world-class innovation campus near Paris. Apply today to take your career to the next level with a forward-thinking consultancy committed to inclusion and equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. Your Impact • Respond to user-reported issues in adherence to established Service Level Agreements, • Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions, • Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise, • Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix, • Provide timely feedback into the development process on customer-reported product problems, • Document actions to effectively communicate information internally and to customers, • Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications • Previous experience with Endpoint Security software is required, • SIEM experience, including -, • Deep understanding of how SIEMs works, • Experience in creating custom collections and data parsing, • Experience in creating complex correlation rules, reports and dashboard, • Experience in integration and implementation of SIEMs, • Experience working with EDR tools, • Experience with strong communication and customer service skills, • Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols, • Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging), • 4+ years of experience as a Support Engineer, • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction., • Excellent written and verbal communication skills, • Strong customer advocacy skills and experience, ability to work in difficult customer situations, • Knowledge of Cloud infrastructure a plus, • Experience in incident response a plus, • Experience with scripting a plus The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found ___. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact • Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices, • Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction, • Triage and resolve technical issues via ticketing systems, phone, and remote sessions, • Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams, • Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions, • Share insights from customer interactions to improve our product and support experience, • Document troubleshooting steps and resolutions clearly for both internal and customer use, • Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements 🔒 Due to the nature of this role and the customers we support, candidates must either: • Have lived in the UK for the last 5 consecutive years, or, • Hold British Citizenship, • This is essential to obtain UK Security Clearance and is a strict hiring requirement., • Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively, • Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries, • In-depth understanding of public cloud platforms and deployment best practices, • Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE), • Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks., • Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations, • Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical, • Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages, • 3–5 years of experience in Technical Support, or similar hands-on roles, • Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

WE ARE With over 30 years of experience in digital software development and consulting, SoftServe is a global company in solving complex business problems, creating industry-disrupting technology, and accelerating growth and innovation while optimizing operational efficiency. From leading ISV to Fortune 1000 digital enterprises, SoftServe transforms the way thousands of clients do business by unlocking the value of advanced technologies, such as Big Data, Internet of Things (IoT), DevOps, digital commerce, security, and experience design. As an experienced Product Strategist, you will join our global product management team to lead client engagements and work closely with C-level business stakeholders across a diverse portfolio of enterprise and digital-native clients. Your primary responsibility will be to help clients achieve product-centric organizational transformations and define and implement winning product strategies, enabling them to successfully align their business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE • Showing at least 7 years of experience in product strategy, product transformation, or digital consulting, • An expert in product operational models and product strategy consulting, • Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc., • Curious about technology and its potential to strengthen businesses’ competitive position in the market, • A skilled presenter and storyteller, leveraging data insights and market understanding to advocate for recommendations, • An experienced strategist with strong analytical and problem-solving skills, • Capable of presenting findings, leading workshops, conducting interviews, and pitching the value of recommended business concepts to clients, • Adept at product consulting: advising on and driving product-centric organizational transformation, as well as defining and implementing product and service strategies, • A holder of strong business acumen: engaging with senior leadership and influencing decision-making processes through strategic insights and compelling business cases, • Embracing new challenges: capable of working efficiently and adapting quickly in challenging situations, • Comfortable with uncertainty: structuring work independently, preparing coherent plans, and orchestrating teams effectively when boundaries and stakeholders are unclear, • Well-versed in structuring and delivering compelling client-facing presentations, whether for pitches or project deliverables, • Good at problem-solving: evolving business landscapes and emerging technologies, with a strategic approach to problem-solving, • A professional with excellent verbal and written communication skills, with the capacity to effectively articulate complex ideas to diverse audiences, including technical teams and executive boards, • Willing to travel up to 50% of the time to client locations, both domestic and international, for joint engagements, discoveries, and collaborative workshops AND YOU WANT TO • Lead C-level strategic discussions, negotiate program scope, priorities, as well as facilitate large in-person or remote workshops, • Lead cross-disciplinary teams through the pre-sale, discovery, and definition phases to create winning product and service strategies, • Facilitate and ensure engagement across client’s organization to ensure alignment and timely decision-making, • Advocate for and facilitate the adoption of organizational change essential for delivering a continuously evolving, innovative set of digital offerings, • Run research, facilitate ideation sessions in line with market the best product and design practices, own digital product or service strategy definition and oversee the successful execution, • Lead clients through their product organization transformation journey by aligning company business ambitions with organizational design, processes, roles and tools to enable a more customer-centric, outcome-focus and data-driven culture of innovation and digital offering management, • Develop compelling business cases to support recommendations based on comprehensive market and data analysis, • Drive the design and adoption of outcome-based ways of working by helping clients define and measure key performance indicators (KPIs), objectives and key results (OKRs), and other critical metrics, • Build and maintain strong client relationships to foster trust and long-term partnership, and identify growth opportunities for clients and the business, • Act as a trusted change ambassador, advocating for new ways of working, and providing product leadership coaching and product management upskilling, • Contribute to the creation of new professional service offerings within Digital Advisory and Product management practices. Create templates and tools that allow repeatability and consistency as the team grows TOGETHER WE WILL • Win big and challenging deals, sign new logos, and work with world-leading companies, • Be a trusted advisor and the catalyst for the transformation and innovation agenda for world-leading companies, • Assimilate best practices from experts, working in a team of top-notch experts, learn from leaders from different organizations, • Coordinate and run presentations of work on international events: conferences, meetups, and specialized events, • Use our access to expert communities, paid certifications, and professional events SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law.

About Us London Fields Design School Based in East London’s creative heart, we offer flexible, career-focused digital design training delivered by industry professionals. Our students graduate with up to 20 software certifications, strong portfolios, mentoring, and hands-on placements within the creative community. London Software Training Established in 2012, we provide practical, hands-on training in industry-standard design software, both in-person and online. We support learners with live sessions, portfolio guidance, free refreshers, and tailored support to help them succeed in creative careers. The Role We’re seeking a capable and driven Project Manager to work closely with the Founder across two dynamic and fast-growing education brands: London Fields Design School and London Software Training. This role blends project management and strategic execution. You’ll be responsible for leading initiatives across departments while acting as a trusted right hand to the Founder—helping turn vision into actionable plans, managing key relationships and keeping operations aligned with company goals. It’s a perfect opportunity for someone who thrives in a creative, high-growth environment and wants to make a tangible impact every day. Your Role as a Strategic Project Manager • Act as the Founder’s key partner in executing business vision across both brands, • Lead projects in all areas of the business (operations, marketing, sales, creative, academic, partnerships), • Own and drive high-level projects with minimal supervision, • Pre-empt roadblocks and solve problems proactively across departments, • Communicate confidently and professionally on behalf of the Founder when required, • Bring structure, accountability and clarity to fast-moving initiatives, • Help develop and implement new ideas, services, systems and partnerships Key Responsibilities Project and Operations Management • Oversee day-to-day operations across both businesses, • Manage timelines of employees and delivery across multiple teams and initiatives, • Ensure each employee is thriving and working to their best potential, • Scope includes: Marketing, Sales, Branding & Communications, Customer Service & Experience, Academic & Course Development, Partnerships & External Relations, People & Culture Project Initiation • Analyse existing projects to identify areas for improvement and opportunities for upgrades, • Consult with the Founder and develop and implement new projects designed to enhance functional performance and income, • Engage with and utilise staff members to achieve agreed project outcomes Hands-on Work in Partnerships • Identify potential partners and create a target list, • Initiate contact with identified partners to arrange meetings, • Finalise mutually beneficial partnerships that contribute to business growth, • Operate autonomously, offering contributions beyond the scope of the sales team Independent Leadership • Take full ownership of your projects and operate autonomously without needing direct guidance from the Founder, • Ensure smooth execution of all operations, stepping in to cover tasks during the Founder’s absence What We’re Looking For • Proven experience in project management or operations — ideally in sales, marketing, education, or creative industries, • Excellent organisational and people management skills, • A calm, solutions-focused mindset with the ability to juggle multiple priorities, • Comfortable leading initiatives independently while working closely with the Founder, • Based in/near London, with the ability to be in our Hackney studio 4-5 days per week Desirable Experience • Creative Industries – Understanding of design, media, creative workflows, or tools like Adobe, AutoCAD or SketchUp, • Education and Training – Experience running programs, managing tutors, or supporting student engagement, • Sales and Business Development – Background in business growth, partnerships, or B2B engagement, • Marketing and Communications – Strong grasp of content strategy, brand storytelling and digital marketing Package • Location: East London (Hackney) – 4 Days in Office / 1 Day Remote Option, • A central leadership role in two exciting and growing education businesses, • Salary: Competitive, based on experience, • Performance bonus, • Annual performance-related pay review, • 30 days annual leave + bank holidays, • 1-year contract with potential for renewal or expansion, • The chance to work alongside the Founder on meaningful, high-impact projects, • An opportunity to help shape the future of design education

Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. Here's the exciting bit…a day includes We are looking for a commercially astute, passionate, own brand buyer to work in an incredibly exciting and fast paced category. Our own brand vision is to create and build great brands that our customers and colleagues love and share. We are credible, daring, entrepreneurial and always looking for new opportunities and products to surprise and delight our customers. Job Purpose Responsible for driving sales & profitability of Superdrug Own Brand Hair Care and Clear Skin categories through delivering a robust commercial plan across product, price, promotions & merchandising that meets our Customer’s needs. To strive for excellence when developing Superdrug Own Brand Hair Care & Clear Skin ranges through the development and delivery of the product plan through working in collaboration with the Senior Buyer and a team of technical and design experts. Reporting into the Senior Buyer, but responsible for autonomous projects in their own right. Opportunity to line manage a Junior Buyer is a possibility as part of the role for the right candidate, thus extending the responsibility of the role to Lip Care as well. Key Responsibilities • Develop Own Brand Category plans including Range Reviews and launch plans, Promotions, Pricing & Stock that deliver against the overall Commercial Strategy & Financial targets, • Develop and deliver profitable promotional plans for responsible Categories. Forecast promotional sales and monitor and evaluate performance on a weekly/monthly/annual basis, proactively introducing revised plans and activity as and when required, • Category expert – utilise and continually develop knowledge in category products, competitors and market activity to deliver increased category performance objectives, • Develop new brand concepts, and product development plans for existing Own Brand ranges, • Develop products and packaging appropriate to our customers, the brand and our commercial requirements. Collaborate with the Marketing, CRM , Online and digital teams to develop and implement marketing and promotion plans that are relevant to the category and effectively communicate to the Customer, • Deliver informed Category reviews, incorporating market data, trend data, merchandising review, promotional review, competitor review, customer data and buyer input. Turn Category reviews into the annual Category NPD plan, • Working in partnership with the Merchandising team, agree merchandising strategy that drives and delivers Own Brand advantage whilst managing availability and slow-moving stock, • Work in conjunction with the Supply Chain team to ensure Sales forecasts are adhered to whilst maintaining Own Brand availability and minimising slow moving stock, • Collaborate with International Buying and other European businesses to harmonise product/suppliers, to gain greater efficiencies and share best practice., • Ensure clear communication across the business and ensure appropriate processes in place., • Establish and maintain relationships with both internal and external stakeholders. Strong communication skills required and the ability to engage everyone around them What you’ll need to succeed • Previous experience in both Product Development and Buying, • Commercially astute with excellent ability to understand and interpret market information, • Proven track record in brand building and product development, either directly or through relationship with proprietary brands, • Strong negotiation skills, • Customer focused, • Ability to work to deadline and prioritise workload, • Excellent communication and organisational skills, • Project Management experience, • Analytical Here's what's in it for you • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays), • 2 staff discount codes for yourself and a family member or friend, • 30% discount on Superdrug Own Brand Products both in store and online, • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station, • Company pension matching and bonus, • We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK, • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!, • Unrivalled Learning and Development programmes Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. For information on how we manage and store your data please go to

M-Cube is a leading company in In-Store Digital Engagement solutions, offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry. M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store. With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands in the Fashion & Luxury, Retail, Finance & Insurance, QSR, Grocery Retail and Automotive sectors. The Job For our branch M-Cube UK we are looking for an experienced Technical Lead and Solution Design Manager. Leading the M-Cube UK Technical Team, this position is fundamental to the Solution and Product Definition Strategy and supports the sales process from a technical perspective, both pre and post sales. This position requires a solutions-driven individual with strong technical expertise and the ability to collaborate across teams and external partners. Strong management skills are crucial, with the individual being able to drive solutions, proactively seek information, manage multiple tasks and be very confident when speaking with customers / suppliers. Main responsibilities • Face to face and remotely consult with clients, current and potential, to help define their project requirements., • Manage and coordinate technical design phases to meet customer needs., • Proactively coordinate and activate resources as needed to achieve project goals., • Engage and coordinate with internal teams, including Software Development (for project integrations), Delivery (to validate reliability and after-sales management), and Content Production (for cost analysis)., • Collaborate with the Sales team on proposals and support pitches, ensuring solutions are cost-effective, appropriately designed, and aligned with customer requirements., • Coordinate and maintain relationships between M-Cube and various stakeholders., • Design, suggest and test / implement new solutions., • Provide remote and onsite support for installations., • Produce technical documentation and manuals., • Be driven by successful results, ensuring a professional manner from initial meeting to conclusion., • Manage a small, focussed team., • Follow Product Guidelines and stay aligned with market trends, competitors, and internal strategies. Essential Skills • At least 3 years of experience working for an AV System Integrator., • Motivated, determined and confident decision-making skills., • Client communication skills, acting as a primary point of contact and representing the company professionally in meetings and on-site visits., • Ability to coordinate and maintain relationships with clients, stakeholders, and internal teams., • Strong organisational skills, with the ability to manage multiple projects simultaneously., • Expertise in digital and interactive Audio/Video Hardware and Software. Specifically, LED, LFD screens and content management systems., • Extensive experience using Microsoft Office tools, especially Excel, Word, Power Point., • Infrastructure Knowledge, basics of networking (LAN/WAN, VPNs, Firewalls)., • Fundamental Understanding of Mechanical and Electrical engineering., • Small Scale Audio Design and Commissioning., • Experienced in creating technical proposals, diagrams, and presentations., • Strong problem-solving skills to address customer complaints and implement effective resolutions. Desirable Skills • Experience with some or all the following: Autocad, Visio (or similar), Solidworks Our offer • A salary in line with experience and market conditions, • Opportunity to work with a driven, passionate, talented team, • A position in an international company with an innovative and dynamic environment, • Company hybrid working policy Worksite Central London

Do you want to be part of the evolving Digital landscape at Fenwick? Are you looking for a new challenge? If so, we have an exciting opportunity for you to join our Digital team as a UX/UI Designer! When you join Fenwick, you’ll receive: • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • 33 days annual leave (inclusive of 8 bank holidays), • ‘Perks*’ - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products., • WeCare -24/7 GP, wellbeing advice & support service., • Cycle to Work scheme., • Hybrid Working (Typically Thursday and Friday working from home). About the role We’re looking for a talented UX/UI Designer to join the Fenwick Digital team and help shape the future of our online customer experience. In this hands-on role, you’ll be at the forefront of elevating site journeys across web and mobile, ensuring every interaction feels as premium, intuitive, and curated as our in-store experience. You’ll analyse customer journeys, identify opportunities for improvement, and design seamless, visually engaging interfaces that enhance usability, drive engagement, and boost conversion. Working collaboratively with teams across Trading, Content, Marketing, and Development, you’ll turn insights into wireframes, prototypes, and final UI designs, bringing ideas to life that delight customers and deliver measurable results. You’ll apply best practices in eCommerce UX — optimising navigation, product discovery, and checkout flows — while maintaining consistency through our evolving design system. Your designs will not only look beautiful but also perform flawlessly across devices, contributing to a smooth and engaging shopping experience. You’ll bring creativity, curiosity, and a passion for user-centred design, thriving in a fast-paced, collaborative environment. A proactive and enthusiastic approach is key — you’ll enjoy taking ownership of design tasks, communicating ideas clearly, and working across multiple product categories. If you’re eager to make a tangible impact on Fenwick’s digital performance and be part of a team redefining modern luxury retail online, we’d love to hear from you. What we are looking for in a candidate... • Enjoy collaborating with multiple stakeholders in a fast paced environment, • Proactive and enthusiastic designer with a passion for creating user centric designs, • Experience working with Figma is advantageous, • Comfortable working across multiple products categories, • Ability to work independently on design tasks, • Good communication skills, • Eager to contribute to digital performance About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here. Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for an Event Manager to join our team with Prestigious Events across London, Scotland, and Northern Ireland. Location: London with some travel to Scotland, and Northern Ireland Salary: £40,000 per annum Working Pattern: 40 hours per week, predominantly Monday-Friday (flexibility is required) Key Responsibilities • End to end event management for a series of prestigious events throughout the year, • Provide clear communication and regular updates to clients, partners, and internal stakeholders, • Budget management, logistics coordination, vendor negotiation, and marketing promotion, • Responsible for project management, overseeing all aspects from planning to completion to ensure objectives are met on time and within budget Our Ideal Candidate: • 2-3 years’ experience in a similar position, • Responsible for planning, organizing, and overseeing all aspects of an event from start to finish, • Must possess excellent communication and organisational skills, • Must be flexible as you will be required to travel extensively to meet with potential clients for event planning briefs, vendors, • Passionate about delivering outstanding customer service, • Strong leadership or supervisory experience in a similar hospitality or contract catering role What's in it for you? Working with Company Of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Recognition schemes and people awards, • Long service awards, • Access to some great high street discount vouchers

🌍 Location: London 🗣️ Languages: English (fluent), Spanish(Fluent) 📜 Contract: Permanent 37.5h a week, full time, Hybrid Focusing on GB markets and Spanish Market 8h a day, 5 days a week, between 08:00 - 16:00 Join the dynamic field of community Management and customer support with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues. This is a Full time Hybrid position, and you must have some initial Customer Support experience and/or Community Management and speak fluently English and Spanish. This role is Hybrid, with 2/3 days in our beautiful and fun office (Near South Quay/ Canary Wharf). If you’re passionate about customer service and have strong communication skills, this fulltime position is perfect for you. Under the guidance of experienced professionals, you’ll work on diverse customer support projects, exploring concepts like client interaction, issue resolution, service improvement, and customer satisfaction. Gain experience in delivering exceptional customer service, and interact with consumers via LifeChat, Phone, email (Mostly) and Social Media messages, thanks to our platform Sprinklr. Our team collaborates very closely with Coca-Cola’s teams, and most of the work is to answer customer questions and requests online. This team works agile with one of the best work culture and environment offered to young professionals with lots of support, exciting projects and flexibility. Ideal Candidates: • Professionals with a degree in Business, Communications, or a related field., • A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence., • Effective communicators adept at understanding and resolving customer issues., • Team players who thrive in collaborative environments., • Detail-oriented individuals excelling in fast-paced, service-driven settings., • Enthusiastic learners committed to advancing their customer support skills., • Proficiency in customer support tools and software such as Sprinklr is highly valued., • a fluent level of English and Spanish Your Role: • You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across Phone, social media, Livechat and email. THIS IS NOT A SALES JOB, you will answer consumer questions and requests regarding a variety of topics, • Provide exceptional customer support to clients through various channels (mainly email or online messages)., • Collaborate with the customer support team to resolve issues and improve service., • Assist in identifying and implementing service improvement initiatives, we love people with ideas!, • Foster a collaborative team environment focused on excellence in customer interactions., • Support in documenting and presenting customer support strategies and outcomes. Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola. You will be employed by Konecta who will be responsible for all aspects related to the employment contract and relationship. You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation. We are an equal employer and welcome applications from all backgrounds. Join us and start your journey with us today!

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities • Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction, • Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement, • Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics, • Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals, • Develop and maintain customer success dashboards and performance reporting for leadership visibility, • Contribute to revenue growth through incremental expansion within existing accounts (not direct sales), • Partner with the CEO and SVP of Growth to shape the company’s customer success strategy as it scales, • Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings, • Represent the business with professionalism and credibility across client meetings and strategic reviews About You • 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment, • Proven experience managing enterprise-level clients, ideally within financial services, fintech, or SaaS environments, • Strong technical acumen to act as a bridge between clients and technical teams, • Excellent communication, organisation, and stakeholder management skills, • Commercially minded, data-driven, and comfortable analysing success metrics, • Ambitious and proactive someone who enjoys building relationships and growing functions from the ground up, • Background with leading consultancies or digital solution providers (e.g. Capgemini, Deloitte, Accenture) is advantageous

Who We Are Looking For: Accenture Song seeking an Engagement Strategy Director to join our London-based global team, who will be responsible for supporting the development of data-rich, behavior-shaping engagement solutions to deliver better customer experiences for our life sciences clients. We are looking for a results-oriented team player who supports executing our HCP and patient engagement strategy deliverables, quickly sees patterns and solutions from an avalanche of data, moves from information and insights to implications and recommendations with ease, and is also prepared to roll up their sleeves and partner with our full strategy, account, creative and production team talents. The ideal candidate will utilise a diverse set of qualities, such as intellectual and creative curiosity, problem-solving skills, attention to detail, hypothesis generation and determination. You will know the media and technology landscape widely used in life sciences fluently – and are already predicting how this landscape will evolve in the health & wellness vertical. This person will be working with a team of talented individuals at Accenture Song to help create prescriptive, actionable, and market changing experiences for our clients customers. Reporting to the Head of Strategy in London, you will help build and manage a team of talented strategists. Your team will guide our clients to shaping the data and intelligence gathering process, crafting engagement solutions, and defining the ambitions of these solutions internally and with our clients. What You Will Do: • Work as a part of an integrated strategy team to proactively propose HCP and patience engagement solutions to help clients achieve relevant customer experiences while aligning to client goals and business challenges, shaping their data and intelligence gathering architecture, and their capacity to introduce viable solutions into the marketplace, • Serve in client-facing capacity for omnichannel programming and content/channel integration, • Contribute to data and intelligence gathering efforts (including 1st party data) that uncover opportunities, and pinpoint how these can be used to enhance the customer's overall experience with the brand, • Translating historical analytics and performance reports into meaningful recommendations to optimise campaigns “on-the-fly” as well as input into future campaign strategies, • Remove the mystery on the translation from facts and information to ideas and impact, • Ensure that engagement and content solutions developed by strategic planning, account, production, and creative teams are properly integrated within larger marketing programs aligned to drive customer experience, • Collaborate with executional teams during the development of projects to ensure strategies are pulled through effectively during development and handoff, • Contribute to the development of cross-channel measurement plans and KPIs and develop recommendations and approaches based on performance analytics, • Contribute to the success in achieving digital, social, and innovation fluency across the agency as a whole, • Partner with the broader strategy team to contribute to the development of pitches, proposals & POVs, strategies, and tactical programs that satisfy the business goals of our healthcare clients and beyond, • Continually educate internal teams and our clients on the vital role insights play to being critical to growth and success, • Drive ideas from data to conceptual platforms to deployment that drive business results, • Stay up-to-date on market trends, societal shifts, and strategic initiatives in health and wellness and across other key verticals, promoting innovative and acting as an ongoing evangelist for alternative approaches, • Facilitate workshops to develop groundbreaking experience led strategies and programs with clients, • Support the development of CRM and Omnichannel planning with support from brand/content strategy and analytics teams, • Facilitate service introduction & change confirmation focusing on market opportunities What you Bring: • 7+ year of experience working in Digital, CX or Engagement Strategy at a creative agency, • Experienced in life sciences marketing, including both HCP and patient, • Strong analytical skills, • Expert in engagement channels and technology widely used in Life Sciences, • Impeccable written and verbal communication skills, • Ability to tell a simple story visually and verbally behind a strong strategic point of view, • A drive to elevate thinking and the work, • A curious mentality, • The desire to be great About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at ___ Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.