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Branch Operations Manager- Edinburgh\n \n \nWho we are\n \n \nWe’re CCF, part of the Travis Perkins Group, and we’re all about building better interiors! With over 35 branches across the UK, we supply the materials that keep homes and buildings dry, warm, cool, and secure. From insulation to ceilings, we’ve got builders and contractors covered with the right products at the right price, every time. Our expert team is always ready to offer top-notch advice, from technical guidance to sustainability solutions. At CCF, we’re passionate about delivering exactly what our customers need—when they need it!\n \n \nWhat you’ll be doing\n \n \nAs the Branch Operations Manger, you’ll be the heartbeat of the branch, making sure everything runs smoothly and efficiently. You’ll hit those operational targets by sharing top tips, spotting areas to improve, and creating a high-energy, high-performance culture. You’ll lead a team of 1-10 directly, with a ripple effect that influences 20+ others, all while keeping things running like clockwork and inspiring everyone to do their best. Ready to make an impact?\n \n \nWhat’s in it for You?\n \n \nYou’ll be at the heart of the construction industry, providing top-quality materials for creating better, more sustainable buildings. You'll be part of a dynamic, expert team with over 35 branches across the UK, helping builders and contractors get the job done right, on time, and within budget. With a strong focus on customer care, sustainability, and technical expertise, joining CCF means you’ll be in the business of making a real impact. Plus, you’ll have plenty of opportunities for career growth and development in a supportive and rewarding environment.We offer:\n \n \n*\n \n \nAttractive annual salary\n \n \n*\n \n \nPerformance-based bonus that rewards your hard work\n \n \n*\n \n \nSave-as-you-earn & Buy-as-you-earn schemes for smart financial growth\n \n \n*\n \n \nGenerous contributory pension scheme to secure your future\n \n \n*\n \n \nExclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation\n \n \n*\n \n \nWellbeing support to keep you feeling your best\n \n \n*\n \n \nMyPerks discounts at top retailers, restaurants, and more!\n \n \nWorking hours: Monday to Friday, 7am - 5pm, NO WEEKENDS!\n \n \nWhat you’ll be responsible for\n \n \n*\n \n \nLeading the Charge for Best Practice & Change: Championing best practices, driving change, and supporting branch colleagues to achieve outstanding results while maintaining a fun, high-performance atmosphere.\n \n \n*\n \n \nCustomer Focused: Collaborating closely with the Branch Manager and Sales team to provide top-tier service and ensure the customer experience is second to none.\n \n \n*\n \n \nDelivering Results: Helping the branch hit financial and operational targets by sharing best practices, identifying improvement opportunities, developing capabilities, and leading the charge on performance.\n \n \n*\n \n \nSafety First: Ensuring the branch stays safe and compliant, supporting the Branch Manager with safety meetings, delivering the safety message, and coaching colleagues on the right procedures.\n \n \n*\n \n \nFleet & MHE Compliance: Overseeing fleet and machinery compliance, making sure all company vehicles pass pre-departure checks and that paperwork is spot on and up to date.\n \n \n*\n \n \nMaximising Fleet Efficiency: Monitoring fleet KPIs across branches, working with the team to maximise efficiency, and sharing best practices to keep things running smoothly.\n \n \n*\n \n \nBusiness Improvement Plans: Partnering with the Branch Manager, Sales, and Warehouse teams to improve performance, streamline processes, and manage stock control and audits.\n \n \n*\n \n \nStock Control & Range Reviews: Working with Branch Managers on stock ordering, optimising stock levels, reducing dead stock, and managing new range rollouts and core product requirements.\n \n \n*\n \n \nSmooth Transitions: Supporting the branch in transitioning to new safety principles, ensuring full engagement and a smooth changeover.\n \n \n*\n \n \nCovering Holidays & Absences: Stepping in flexibly to cover for Transport Managers across the cluster branches when needed.\n \n \nWho you are\n \n \n*\n \n \nA Natural Leader: You’ve got experience managing teams and know how to inspire and motivate people to reach their full potential.\n \n \n*\n \n \nCustomer-Centric: You’re passionate about delivering exceptional customer service and know how to ensure the customer experience is always top-notch.\n \n \n*\n \n \nSafety-Focused: You take safety seriously and have experience implementing safety protocols and ensuring compliance across the team.\n \n \n*\n \n \nResults-Driven: You thrive in a fast-paced environment and know how to hit targets while keeping things efficient and running smoothly.\n \n \n*\n \n \nOrganised & Proactive: You’re a strong planner and are always one step ahead, able to juggle multiple tasks and priorities with ease.\n \n \n*\n \n \nExperienced in Operations: You’ve got solid experience in managing operational processes, including fleet and stock control, and driving business improvement.\n \n \n*\n \n \nTeam Player & Coach: You enjoy working with a team, coaching them to success, and ensuring everyone is engaged and achieving their best.\n \n \n*\n \n \nFlexible & Resilient: You’re adaptable and able to step in wherever needed to support the team and keep things on track, even when challenges arise.\n \n \nHow to Apply\n \n \nReady to take the next step in your career? Apply now and join a company that truly values its people. We can’t wait to hear from you!\n \n \nWe’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.\n \n

Fast Track Management Trainee Programme\n \n \nBuild Your Career From the Ground Up\n \n (Must be available on Wednesday 23rd September to attend an assessment centre) \n \n Let’s be honest: you’ve probably never considered a career with a builders merchant. You might be picturing muddy boots and dusty bricks and while we do have those, there’s a much bigger picture. \n Travis Perkins is the UK’s largest distributor of building materials. We are a multi-billion-pound business that helps build the infrastructure of the UK, from homes and schools to hospitals. Right now, we’re looking for ambitious future leaders to join us. \n Some of our top Regional Directors started on the branch floor. They didn't start with a fancy corporate title; they built their careers here step by step. This isn't a typical, hands-off graduate scheme, it's a real-world, fast-track leadership route. \n Key Details \n * \n Salary: Competitive salary + performance bonus + comprehensive benefits package \n * \n Programme: 2 year structured Management Trainee Programme \n * \n Location: Edinburgh \n * \n Working Hours: Mon–Fri, 7:30am–5:00pm + alternate Saturday mornings (8:00am–12:00pm) \n * \n Requirements: A full UK driving licence and access to your own vehicle \n * \n Experience Required: None. We hire for potential, drive, and attitude, we’ll teach you the rest. \n What You’ll Actually Be Doing \n Forget coffee runs and admin duties. This is an immersive, hands-on commercial experience. You’ll learn how a multi-million-pound business operates from the inside out rotating around different departments of branches: \n * \n Learn the Core Business: Work across the warehouse, manage stock, and go on the road with delivery teams to understand our full supply chain. \n * \n Build Customer Relationships: Work directly with trade customers, handle sales on the counter, and learn how commercial deals happen. \n * \n Develop Leadership Skills: Shadow experienced Branch Managers to learn financial management, operational safety, and how to lead a high-performing team. \n Who We're Looking For \n * \n Natural Leaders: People who communicate well and bring great energy to a team. \n * \n Action-Oriented Thinkers: You thrive in fast-paced environments and enjoy practical problem-solving. \n * \n Team Players: You care about working safely and looking out for the people around you. \n Why Join Us? \n * \n Clear Career Progression: A defined pathway toward running your own branch and beyond. \n * \n Mentorship: Direct support and coaching from senior leaders who want you to succeed. \n * \n Stability: Long-term job security with a market-leading UK brand. \n * \n Inclusive Workplace: Travis Perkins is an equal opportunities employer. If you require any adjustments during the application process, just let us know. \n Ready to Start? \n While everyone else is competing for generic office roles, you could be fast-tracking your way into commercial leadership. Bring your ambition, we’ll provide the platform.

Hire Manager - City of Edinburgh (Lead, Motivate, Inspire)\n \n \nWho we are\n \n \nWe’re Travis Perkins Hire. With 250 locations nationwide, we're proud to be part of the Travis Perkins family. Whether it's tool, plant, and equipment hire, powered access, waste management, or welfare hire, we've got our customers covered at every stage of their project. Need advice, safety training, or a demo? We're always ready to help. Hiring with us is simple — we tailor the price to suit our customers, offering a reliable delivery and collection service they can count on. Quick jobs or tough jobs, we get it sorted.\n \n \nWhat you’ll be doing\n \n \nAs the new Hire Manager at the Edinburgh branch, you’ll be at the forefront of driving success and hitting key targets! This is an exciting opportunity for a sales-driven, customer-focused leader who thrives in a fast-paced environment. If you’re ready to take charge and make an impact, this role is for you.\n \n \nYour main responsibility will be to develop and execute a sales action plan that exceeds budget performance through a proactive sales approach. You’ll play a key role in supporting the integration of Hire into the wider Travis Perkins branch, enhancing the knowledge and understanding of the services available to our Branch colleagues. This includes providing training and coaching where needed, in close collaboration with the Travis Perkins Branch Manager.\n \n \nBased in our bustling Edinburgh branch, you’ll lead a dynamic team of 3 people. With a high-energy, high-traffic environment, you’ll have a loyal customer base and all the resources you need to succeed and shine.\n \n \nWhat’s in It for You?\n \n \nYou’ll be part of the UK’s biggest builders’ merchant with endless opportunities to grow and develop! You’ll be part of a supportive, friendly team where your skills matter… With over 500 branches across the Travis Perkins business, there’s always room to learn, progress, and make a real impact. Plus, we offer great benefits and career development—come be a part of something big!\n \n \nWe offer:\n \n \n*\n \n \nAttractive annual salary\n \n \n*\n \n \nPerformance-based bonus that rewards your hard work\n \n \n*\n \n \nSave-as-you-earn & Buy-as-you-earn schemes for smart financial growth\n \n \n*\n \n \nGenerous contributory pension scheme to secure your future\n \n \n*\n \n \nExclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation\n \n \n*\n \n \nWellbeing support to keep you feeling your best\n \n \n*\n \n \nMyPerks discounts at top retailers, restaurants, and more!\n \n \nWorking hours: Monday-Friday, 7:30 am to 5:00 pm, and you’ll only work 2 Saturdays every 4 weeks (Saturdays are 8:00 am to 12:00 pm).\n \n \nWhat you’ll be responsible for:\n \n \n*\n \n \nCrushing Sales Goals: Develop a winning sales action plan and drive results beyond the targets. Proactive is your middle name.\n \n \n*\n \n \nCoaching & Training: Work with the Branch Manager to level up the team on everything tool hire. Share your knowledge, get everyone on point.\n \n \n*\n \n \nKeeping Things Running: Make sure all tools and equipment are in tip-top shape, safe, and ready for action. Safety first, always.\n \n \n*\n \n \nStock Control: Balance stock levels to meet demand—ensuring the right gear’s available without ever letting it gather dust.\n \n \n*\n \n \nLeading the Team: Oversee the day-to-day of your Hire team. Train, supervise, and motivate for top-notch performance.\n \n \n*\n \n \nTop Service: Be the go-to for customer queries. Offer smart solutions and upsell like a pro to boost sales.\n \n \n*\n \n \nCommunication: Keep the team and branch in the loop with daily toolbox talks and quick, effective communication.\n \n \nWho you are\n \n \n*\n \n \nExperience: If you’ve worked in tool hire, plant hire, or a leadership role before, great! But if you’ve got sales or customer service experience, we’re still keen.\n \n \n*\n \n \nLeadership Vibes: You know how to lead a team, inspire, and keep things moving.\n \n \n*\n \n \nSafety Focused: You’ll make sure everything’s safe and sound—whether it’s equipment or the work environment.\n \n \n*\n \n \nProactive: You thrive in a fast-paced environment and always find a way to improve things.\n \n \nHow to Apply\n \n \n \n Ready to be part of something big? Apply now and join a company that truly values its people. We can’t wait to hear from you! \n \n We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed. \n \n If you're offered the role, it will be a conditional offer, subject to a few background checks. These include a criminal record check (basic DBS), adverse financial check, media search & occupational history review. We do this to ensure we’re keeping both our business and customers safe, and we appreciate your understanding. \n #TPM

Are you passionate about customer service and ready to lead a dynamic team? ProCook, a renowned name in the cookware industry, is looking for 2 skilled part time 20hrs per week Supervisors for our store in Eastbourne. This role offers a fantastic opportunity to enhance your leadership abilities while creating a delightful shopping experience for our customers. These two roles will be for 20hrs per week each, working across Monday to Sunday on a rota, based in our Eastbourne Store • Lead, motivate, and train staff to excel in their roles., • Monitor sales targets, providing support and guidance to the team., • Assist in ordering and maintaining product inventory., • Handle customer queries and resolve issues in a professional manner., • Uphold store standards for cleanliness and presentation. At ProCook, we support our staff with training and development opportunities, a positive work environment, and a chance to progress in your career. We’re proud of our strong values, supportive culture, and the benefits we offer our colleagues. At ProCook, we invest in your development and success and in return, we’re looking for individuals who will bring energy, reliability, and a genuine commitment to delivering exceptional service every day. If you care about quality, teamwork, and growing with a dynamic brand, you’ll fit right in. • Previous experience in retail supervisory roles., • Strong leadership qualities with the ability to inspire a team., • Exceptional communication and interpersonal skills., • Proactive and customer-oriented attitude., • Ability to multitask and thrive in a fast-paced environment., • Familiarity with POS systems and retail operations., • Willingness to work flexible hours, including weekends., • Salary is £13.79 per hour., • A delightful welcome bag awaits you, filled with our fantastic products for you to explore (worth £69)., • Bonus based on sales targets., • Structured training to build product and sales skills., • Be part of a fast-growing company., • Enhanced Maternity, Paternity and Adoption Leave., • Generous colleague discount - 40% + 5 friends and family discount cards of 30%., • 2 x Annual paid volunteering days., • Employee Assistance Programme., • Friends and Family Referral Scheme., • Pension Scheme., • Annual leave is 6.6 weeks per holiday year, including Bank Holidays. You will benefit from additional holiday days on your 3rd, 4th, 5th and 10th year of service, to a maximum of 30 days (pro-rata for part-time colleagues). ProCook is an equal-opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds. If you require any reasonable adjustments to support you through the application or interview process, please let us know. We’re committed to making our recruitment process as inclusive and accessible as possible. At ProCook, sustainability is at the heart of what we do. As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. By joining our team, you will contribute to our efforts in creating a positive impact on the planet. #J-18808-Ljbffr

Transform Conservatories, Transform Your Earnings: Field Sales Representative (£40k-100k OTE!) Join the booming home improvement industry! Our client is an expert in the UK market with their innovative Thermotec Insulated Roofing System, a solution that's transforming conservatories into year-round living spaces. With rising energy costs and a growing demand for comfortable homes, there's never been a better time to join this thriving sector. The Opportunity: As a FieldSales Representative, you'll showcase the Thermotec product range, demonstrating how it creates more energy-efficient and comfortable homes. Enjoy the flexibility of self-employment while earning fantastic commissions, with a steady stream of pre-qualified appointments provided. Why this Field Sales Representative role is perfect for you: High Earnings Potential: Earn £40k-100k per annum with uncapped commission. This is a self-employed, commission-only role that empowers you to build your own success and reap the rewards of your hard work. Guaranteed Appointments: Benefit from 2 pre-qualified appointments daily, ensuring a consistent pipeline of potential customers. Comprehensive Training: Receive full sales, marketing, and product training to equip you with the knowledge and skills to succeed. Shape Your Own Success: As a self-employed sales professional, your income is directly tied to your efforts. With uncapped commission and a steady stream of qualified appointments, your earning potential is truly limitless. What you'll do as a Field Sales Representative: Conduct 2-3 pre-qualified appointments daily to drive sales. Use a consultative sales approach to highlight the benefits of Thermotec products. Clearly explain technical and financial aspects to help clients make informed choices. Do you have what it takes to be a successful Field Sales Representative? Sales Expert: Skilled in consultative selling with a talent for building strong client relationships. Clear Communicator: Able to explain complex information effectively. Motivated by Targets: Passionate about achieving sales goals. Independent: Independent, with a strong sense of initiative and the ability to work autonomously. Mobile: Must own a vehicle for travel to appointments. This Role Offers: Professional Support: Access to extensive support, including POS materials and a dedicated team. Career Advancement: Opportunities for professional growth within the company. Customer Impact: Improve home comfort by making a tangible difference in customers' lives. Be Part of a Growing Industry: Join a company at the forefront of home improvement innovation. Apply Now For An Immediate Interview! JBRP1_UKTJ

Zenopa is recruiting an experienced Territory Manager to drive sales growth and provide clinical support across a specialist surgical portfolio in the South East England. The role focuses on minimally invasive surgery and abdominal wall reconstruction solutions, with devices spanning stapling, energy, diagnostics and patient positioning, serving NHS and private settings. You will deliver in-theatre support, product training and clinical guidance to surgeons and theatre teams, while maintaining #J-18808-Ljbffr

We’re partnering with one of the UK’s leading and fastest-growing chicken QSR brands to find an exceptional Operations Manager who knows how to lead people, build great teams and deliver consistently strong commercial results. This is an exciting opportunity for an experienced Area Manager, Area Coach, District Manager or Regional Manager from QSR, hospitality or casual dining who thrives in a fast-paced, high-growth environment. You’ll take ownership of a portfolio of restaurants, leading and developing your General Managers while creating a culture where people enjoy coming to work, customers receive an outstanding experience and commercial performance continues to grow. This is a hands‑on leadership role. You’ll be visible in your restaurants, close to your teams and confident using the numbers to identify opportunities and drive sales, profitability and operational excellence. • Lead the day-to-day performance of multiple restaurant locations, with full accountability for operational and commercial results., • Coach, challenge and develop General Managers to build consistently high‑performing restaurants., • Deliver against key KPIs, with a particular focus on sales growth, profitability, labour, food costs and operational standards., • Recruit, develop and retain great people while building a strong internal talent and succession pipeline., • Create an engaging, high-energy culture where teams feel motivated, recognised and accountable., • Keep the customer at the heart of every decision, continually improving service, experience, reviews and guest feedback., • Ensure consistently excellent standards across food quality, service, cleanliness and restaurant presentation., • Analyse restaurant and area performance, identify opportunities and turn insights into clear action plans., • Manage budgets and cost controls while identifying opportunities to improve restaurant profitability., • Ensure restaurants operate safely and in line with all regulatory, food safety and company requirements., • Work closely with central support teams to remove barriers and give restaurant teams what they need to succeed., • Implement operational policies and standards consistently across your area., • Lead continuous improvement initiatives that make restaurants more efficient, commercially successful and enjoyable places to work and visit. You’ll already have a strong track record leading multiple sites within QSR, casual dining or a similarly fast-paced hospitality business. You’ll also bring: • Proven multi-site operational leadership experience., • A strong commercial mindset and confidence managing a multi-site P&L., • A track record of delivering sales, profit and operational KPIs., • Excellent leadership skills with the ability to coach, motivate and inspire General Managers and their teams., • Significant experience in recruitment, people development, performance management and succession planning., • The ability to interpret financial and operational data and turn it into practical actions., • Strong organisational and problem-solving skills., • High standards and a genuine passion for delivering an outstanding customer experience., • Good knowledge of food safety, health & safety and regulatory compliance., • A leadership style that combines high standards, clear accountability and plenty of energy. Most importantly, you’ll be someone who leads from the front. You’ll know that great restaurant performance starts with great people, and you’ll be equally comfortable developing a future leader, challenging an underperforming restaurant or getting into the detail of the numbers. This is an opportunity to join one of the most exciting and fastest-growing chicken QSR brands in the UK, at a stage where talented operators can make a genuine impact on the future of the business. The package includes: • Competitive salary and bonus scheme, • £5,000 car allowance, • Company car scheme, • Private healthcare, • Life assurance, • 33 days annual leave, • Birthday day off, • Benefits platform including gym discounts and cycle-to-work options, • Excellent career progression opportunities, • And, naturally, plenty of free chicken! The business is committed to creating an inclusive workplace where people are respected, supported and able to be themselves. Applications are welcomed from people of all backgrounds, with candidates assessed on their experience, potential and ability to succeed in the role. #J-18808-Ljbffr

CITRUS CONNECT LTD is seeking a Field Sales Representative to promote the Thermotec product range and demonstrate energy-efficient benefits to homeowners across the UK. You will operate as a self-employed agent with guaranteed appointments and uncapped commissions. Earn £40k–£100k OTE with two pre-qualified appointments daily, plus comprehensive training and ongoing support to build a successful, self-directed sales career in the home-improvement market. #J-18808-Ljbffr

$1 B in sales proving the scale of the opportunity. Kat Kin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. Kat Kin operates a direct-to-consumer (D2 C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our e Commerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, Kat Kin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at Kat Kin, you will be responsible for executing the vision and strategy for Kat Kin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of Kat Kin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with Kat Kin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with Kat Kin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on Kat Kin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to nikki@ : Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

2 days ago Be among the first 25 applicants Department: Store Management Location: Eastbourne Compensation: £26,445 FTE • FTC, • 16 HRS PER WEEK We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs. For a more detailed overview of this role, check out the job description attached at the bottom of this advert. • Consistently deliver great service and role model this throughout the store team., • Create a diverse and inclusive environment where all your store team feel valued., • Create a wellbeing culture in store by being a direct line of communication for the store team., • Confidently duty manage in all areas of the store operation including product and operations., • Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations., • Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making., • Have a good understanding of commercial tools and how to use to drive actions., • Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs., • Support the management of store operations, including compliance with health & safety standards., • Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution., • You have previous experience in retail, preferably in a supervisor role., • You are passionate about fashion and stay updated on the latest trends., • You possess strong communication and interpersonal skills., • You can motivate and inspire a team to achieve their best., • You are proactive, adaptable, and thrive in a fast-paced environment., • And most importantly love our products as much as we do so we create the best possible customer journey!, • Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks., • Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store., • Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team., • Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment., • Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions., • Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines., • Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment. We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. • 💰 Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!, • 🛒 Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway!, • 🎉 Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!, • 🤎 Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!, • 💕 Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding., • 🎓 Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications., • 💰 A generous bonus scheme & private pension plan., • 😎 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need! At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. #J-18808-Ljbffr