SQL Application Support Engineer
29 days ago
Gerrards Cross
A great client based in Gerrads Cross is looking for Application Support Analyst to come and join the team at their offices based 5 days a week. This is a great opportunity for a bright STEM graduate who's looking for a career in Data Science or Engineering after 12-18 months for progression. You must be able to drive to Gerrads Cross and you should live no more than 45mins away from their offices. • The role is technical so an IT qualification/degree is required, • Knowledge of the following - Application Support/ Windows/ Databases/ Remote Access Tools A hands-on and enthusiastic person who is quick to learn, • SQL experience data query, • Work effectively with a high degree of autonomy Roles & Responsibilities • They are looking to build a team of experienced, collaborative, support engineers who will work together to provide enterprise-level assistance. We have many customers who require close support to ensure they have an excellent experience with our products., • You will be focusing on working directly with our customers to identify the necessary activities required to complete each client’s implementation and ensure that the activities are performed in a timely, high-quality manner., • Take incoming support calls from customers and provide assistance as required., • Monitor incoming support tickets and ensure response within the agreed SLAs., • Analyse customer issues, diagnose and resolve where possible., • Escalate the issue for assistance from the development team if required., • Maintain and track and close support issues on Jira., • Install and customise applications for new customers., • Run training sessions for new users., • Test bug fixes released by the development team before delivery to the customer., • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical users., • A proactive approach to problem-solving with strong analytical skills.