Digital Workplace Engineer
10 days ago
Worcester
We are recruiting for a Digital Workplace Engineer for our client based in Worcestershire. You will play a key role in delivering a modern digital experience for over 3,000 users across the UK. The Role You'll operate as a Digital Workplace Engineer, taking ownership of escalated issues while contributing to continuous improvement across the digital workplace environment. Key Responsibilities • Manage and resolve incidents and service requests via ITSM tools (e.g. Hornbill), • Prioritise and triage tickets based on business impact, • Provide 2nd line support for hardware, software and application issues, • Monitor systems and maintain endpoint security (AV, patching, compliance), • Identify and remediate devices missing critical Windows updates, • Administer Active Directory (users, groups, GPOs), • Support and manage endpoint technologies:, • Windows 10/11 builds, • Intune & Autopilot, • Mobile device management (iOS/Android, MobileIron), • Deployment tools (e.g. PDQ, MDT), • Perform basic network troubleshooting (TCP/IP, LAN/WAN), • Assist with patching and maintaining network infrastructure Technical Skills • Strong experience with Windows 10/11 and Microsoft 365, • Hands-on with Intune, Autopilot, and endpoint management, • Experience with Active Directory & Group Policy, • Understanding of ITSM / ITIL environments, • Basic networking knowledge (TCP/IP, LAN/WAN), • Proven 2nd line support experience in a busy environment, • Strong troubleshooting and problem solving ability, • Comfortable working across both desk side and remote support, • Ability to manage workload and prioritise effectively, • Confident communicator with strong stakeholder engagement skills, • Be part of a large-scale, modern digital workplace environment (3,000+ users), • Exposure to enterprise Microsoft technologies and security tooling, • Opportunity to contribute to projects and transformation initiatives, • Collaborative, forward-thinking IT function, • Clear opportunity to develop and progress technically At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.