Junior IT Support Engineer
2 days ago
City of London
Domain - Banking/Financial services Years of experience - 3-5 years (preferred) Key Responsibilities: • Provide 1st-3rd-line technical support for all business systems and applications., • Act as the first point of contact for the IT Helpdesk, ensuring timely resolution of incidents and adherence to SLAs., • Deploy, configure, and maintain desktops, laptops, printers, and peripherals., • Install, update, and troubleshoot software, patches, and security updates across Windows environments., • Manage Active Directory (Users, Groups, OUs, Group Policy, NTFS Permissions, DFS)., • Administer and support our Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint)., • Maintain and support Windows Server environments, including DHCP, DNS, print services, and DFS., • Assist with network troubleshooting, including VLANs, LAN/WAN, Wi-Fi, switches, routers, and VPN configurations., • Support audio-visual equipment and meeting room technology., • Maintain accurate IT asset tracking and management (mobiles, laptops, and PCs)., • Ensure proper documentation of processes, configurations, and troubleshooting steps., • Participate in IT infrastructure projects and continuous improvement initiatives. Requirements and Attributes • 3-5 years experience in an IT support role, covering 1st-3rd line issues., • Strong understanding of Windows 10/11 deployment, maintenance and Troubleshooting., • Proficiency in Active Directory, Group Policy deployment, and Windows Server administration., • Experience supporting Microsoft 365 Hybrid Setups (Exchange Online, Teams, OneDrive, SharePoint)., • Strong troubleshooting skills for network connectivity, TCP/IP, VLANs, and VPNs., • Basic Knowledge of IT security best practices, endpoint protection, and compliance., • Familiarity with PowerShell scripting and automation tools (preferred)., • Experience supporting audio-visual systems and meeting room technology., • Ability to prioritize tasks, manage incidents efficiently, and meet deadlines., • Strong interpersonal and communication skills – this is a client-facing role requiring professionalism and relationship-building., • Eagerness to learn new technologies and develop expertise in IT infrastructure., • Ability to work independently and collaboratively