Technology Support Specialist (4 Month FTC)
il y a 19 jours
City of London
Technology Support Specialist (4 Month FTC) Our top-tier US law firm client that values collaboration and innovation, is recruiting a knowledgeable Technology Support Specialist to join their close-knit team of three in London on an initial 4-month fixed-term contract. \n • Salary to £50,000 + paid overtime, • 4-month fixed-term contract, • Monthly rotating shift pattern between 08:30am – 6:30pm, • Superb employee benefits, including a £100 monthly employee contribution, free lunch every Wednesday, discretionary bonuses, and more! Technology Support Specialist Key Responsibilities: \n • Log all incoming incidents and requests as well as actions taken to resolve them, • Respond to incidents and request escalations from Help Desk and provide technical assistance to end users, • Assist in telecom phone setup using Cisco Unified Communications Manager and Cisco Unity Connection Administration to create extensions/voice mail and modify users’ phones when requested, • Setup, dismantling and relocating users’ desks, • Manage and maintain technology equipment inventory in asset management system, • Ensuring all Video Conference requests are reserved accurately and changes to these are captured in accordance with the requestor’s wishes, • Maintain strong knowledge of third-party video conference systems. Including but not limited to: WebEx, Zoom, MS Teams, • Bachelor’s degree or Professional certification preferred; similar to A+, N+, CCENT or ITIL, • 3+ years of experience, with progressive and sustained increase in knowledge and responsibility, within a law firm, • In-depth technical background and experience with current Windows Operating Systems, Microsoft Office, Citrix, VPN, Interwoven FileSite, Innova template and other legal industry application, • Strong knowledge of desktop hardware and peripherals, phones, and A/V equipment (PCs, notebooks, printers, scanners, mobile phones (iOS and Android), • Knowledge of network and Internet technologies, protocols and concepts (TCP/IP, DHCP, Ethernet), and Internet TCP/IP protocols for both wired and wireless connections, • Demonstrated experience in supporting local external drives, local backup solutions, personal firewalls, wireless hardware (mice and keyboards) and wireless routers