Casualty Litigated Claims Handler
10 days ago
Bolton
The Claims Handler will manage a caseload of EL/PL delegated authority fixed fee cases on behalf of a number of insurance clients, working in conjunction with a Technical Support Lawyer who will be involved in setting strategies and making liability decisions, as well as responsible for their technical development. The role requires a forensic and analytical approach to the issues, together with experience and/or appreciation of the documents and evidence required in these types of cases. The work type likely to feature in the case load are Pre-action disclosure files, Infant Approval Hearings and EL/PL files handled on a Delegated Authority basis. In addition the Assistant File Handler will support File Handlers on tasks within their caseloads. Key Responsibilities • Considering and responding to Applications for Pre-action disclosure, • Handling matters in accordance with client SLA’s, • Instructing Counsel/advocate, • Reviewing evidence, • Legal Research, • Negotiations/ Drafting Payments into Court, • Dealing with routine correspondence, • Initial review and setting strategy for the management of the claim, • Reviewing matters throughout, • CRU, • Dealing with disclosure, • Reviewing evidence (including medical / personnel records), • Conducting investigations with Insured’s / obtaining witness statements, • Liaising with parties involved in claims including the insured, Claimant Solicitors and witnesses, • Instructing Counsel / Experts, • Attending conferences and Trials with Counsel and note taking, • Dealing with routine correspondence, • Reviewing quantum, • Drafting Tomlin Orders and Consent Orders, • Draft Cost schedules, • Dealing with general or straightforward queries, • Telephone chasing activities, • Filing out Allocation Questionnaires and witness summon Skills, Knowledge and Expertise • Self-confident with good telephone and communication skills with people at all levels inside and outside the business, • An ability to organise and prioritise tasks using initiative, • Calm under pressure with the ability to re-prioritise and delegate effectively when required, • An ability to maintain attention to detail when dealing with repetitive tasks, • Good Literacy and IT skills, • Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met, • Ability to work effectively within the Keoghs Shared Behaviour framework, • Contributes actively to an environment in which colleagues work cooperatively with each other., • Ability to meet performance targets, • Positive, confident and enthusiastic, • Excellent listening, verbal and written communication skills, • Good client care skills and evidence of working to client guidelines on a delegated basis, • Ability to prioritise work, keep to deadlines and work under pressure, • High level of analytical skills, • Previous personal injury file handling experience, • Legal Education- ILEX, LPC or equivalent work experience, • Experience of handling a caseload of EL/PL files would be advantageous. Benefits • Davies Incentive Plan, • 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days), • Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining., • Simply Health Care Cash Plan, • WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing, • Death in Service, • Critical Illness Cover, • PHI/Income Protection (Private health insurance), • Pension Contribution based 5% Employee / 3% Employer, • Employee Resource Groups, • Employee Volunteering Programme, • Cycle to Work Scheme*, • Tech Scheme*, • Season Ticket Loan*, • Gym Flex*, • Access to Online Discount Sites, • Discounted Gourmet Society Membership, • Discounted Tickets for Merlin Attractions nationwide, • Discounts at local retail outlets, • after successfully completing probation