Relationship Manager
3 days ago
London
Are you ready to take your career to the next level with an innovative and forward-thinking financial services provider? We're partnering with a dynamic organisation that is reshaping the industry and committed to delivering exceptional client experiences. This is an exciting opportunity to work as a Relationship Manager in a fast-paced, collaborative environment where your contributions will be valued, and your career growth is a top priority. The role will pay up to £80,000, excellent benefits and is based in Central London. This is an exciting opportunity for an Relationship Manager to help provide day-to-day support for Relationship Managers, completing CDD reviews, account opening and payment tasks. What is expected of the Relationship Manager? • Comply with Regulatory & AML policies- this involves sanctions screening, PEP activity, large value transactions and high-risk country monitoring., • Further investigations to ensure activity of customer falls in line with CDD/KYC protocols., • Interdepartmental coordination to deliver high quality services. Namely between Treasury, Settlement and OPS., • Process all mortgage applications in a compliant manner, without errors and right first time., • Administrative work to ensure all customer files are up to date: this includes periodic reviews of all customer files to assess the adequacy of all presented documentation and KYC information., • Ensure compliance with laws and regulations relevant to responsibilities by enrolling in workshops, training courses and/or obtaining relevant certifications., • Ensure, where possible, customers are informed of any changes to the terms of reference relating to their accounts and the services provided by the bank., • Ensure customers requests are completed- whether they are transfers, cash orders, cheque books, depositing cash and enquiries, • Meet all customer and performance KPIs, • Point of contact for customers, • Escalate risk matters to appropriate senior managers, • As part of your self-development manage a small portfolio of customers, getting to know them ensuring that where appropriate they have online banking access, debit cards and are aware of the products and services we offer., • CEMAP qualified, • Up to date knowledge of AML regulations (JMLSG, FCA rules, 3rd EU Money Laundering Directive, The Money Laundering Regulations), • Certified Role, • Working knowledge of day-to-day banking activities, • Good knowledge in using the banks core operating systems, • Communication skills with colleagues and customers, • Up to £80,000 and Employee benefits package, • A great work environment in a wonderful Central London location