Head of customer experience jobs in Bicester - Page 2Crear alertas

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams located in Sydney, Kuala Lumpur, Lisbon, and London. Proficiency in using HubSpot or similar customer‑success platforms. Proven experience in a senior customer success or client services

Technology / Tooling Integration : Leverage technology and digital tools to enhance the customer experience, including the implementation of customer relationship management (CRM) and customer feedback systems. Demonstrated success in developing and executing customer experience and operations strat

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. As our Direct to Consumer proposition continues to scale, we are l

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. The

Customer Executive Sponsorship: act as the final point of escalation and strategic partner for the largest EMEA customers, navigating complex negotiations and C-level relationships. Senior Leadership: significant experience in B2B SaaS at a senior management level, with extensive experience managing

A leading employee experience platform is seeking a Senior Director to oversee their EMEA Customer Experience organization. This strategic role involves leading a team of ~18 across Customer Success, Renewals, and People Science, with full autonomy to refine operations for maximum impact. The ideal

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. From engineering to customer experience, AI capabilities are becomi

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

A major governmental body is seeking a Senior Manager, Fan Festivals to lead the planning and delivery of fan experiences for UEFA EURO 2028 in London. The role requires strong event management skills, extensive experience in public-facing programs, and the ability to manage complex teams and partne

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. The Customer team devel

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. Maintain strict

A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. The position offers a competitive salary and attractive benefits including performance bonuses and generous leave. This role involves managing teams, driving oper

With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. You will set the direction for how customers experience PayPlan at every touchpoint – across digital journe

The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and customer relationship building. A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring reven

Ideal candidates will have experience in building iterative roadmaps, strong communication skills, and a deep understanding of market trends. A leading financial institution in the United Kingdom is seeking a Product Manager to drive customer-centric journeys. The company values personal development

The Head of Brand Experience & Market Engagement owns how Vortexa shows up across our most important markets — through events, experiences, analyst engagement, and media relationships. Proven track record of turning events and experiences into commercial outcomes. Enjoy flexible hybrid working –

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing

The Head of Customer Relations will lead BAM FM's customer growth and engagement strategy, strengthening our market presence and driving sustainable expansion across public and private sectors. Number and quality of strategic engagements, industry event participation, volume of opportunities generat

Are you ready to make a bold difference to end homelessness? As the Head of Individual Giving and Supporter Engagement at Crisis, you’ll lead a collaborative team dedicated to growing and nurturing our community of supporters. We particularly welcome applications from people who have lived experie

Director Of Technology & Customer Experience. This is a unique moment to shape the future of technology and customer experience in local government. Strategic vision & delivery: Define and deliver the county wide strategy for IT, Digital and Customer Experience—aligning with our vision for inclusi

If you want to be part of a team that shapes the future of hospitality in a flagship location, apply now. A global real estate services firm is seeking a Hospitality Lead to oversee operational excellence for events and guest experiences in London. The ideal candidate will maintain high service stan

A leading active lifestyle brand is seeking a Head of Events to own and lead global event strategy. This high-impact role requires extensive experience in managing budgets and delivering measurable community engagement through events.

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

As Head of Retail & Customer Insights, you will be at the. Head of Retail & Customer Insights. A deep, human understanding of customer behaviour, needs, and emerging trends.

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

A leading background screening company in the United Kingdom seeks a Head Of Product.

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. At least 10 years of experience in customer operations, 3 of which in a similar position. You will be responsible for leading a team of customer operations executi

As Head of Customer Care, you will lead the full Customer Care function within the Operating Company - guiding, coaching and developing your team to deliver outstanding service while fostering and championing a customer‑first culture across the business. Join Persimmon Homes as a Head of Customer

A leading technology services firm in Greater London is seeking a Head of Experience Design.

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption. B2B SaaS Customer Success, Account Management, or similar roles.

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. Ideal candidates have 7+ years in Customer Success, including leadership experience in hotel technology. The role offers remote work flexibility and is part of a cu

As Head of Customer Success, you will take the lead in being the voice of our customer base. Experience of managing a small Customer Success or Account Management team. Strong experience of working from small all the way up to enterprise size customer bases.

Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives. Are you passionate about customer services, operations, leadership, and using di

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

A leading hospitality brand is seeking a Head of Customer Value to shape loyalty and CRM programmes. The ideal candidate will have 8-10 years of experience in customer value management and CRM, coupled with excellent leadership skills. This role requires managing strategies for customer acquisition

The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. Responsibilities include establishing senior relationships, developing customer‑

We’re a collaborative partnership with over 125 years of experience, with offices worldwide, and a focus on delivering client-centric property advice. Partner, Head Partner, of CDD, EDD and Customer Screening. Be curious: explore, sponsor and foster the development of new technology to drive effic

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. You’ll stay close to customers, personally engaging with key accounts, while

A leading hospitality company is seeking an experienced operations leader to oversee guest experiences and manage the hospitality team at Chelsea FC.

We're looking for a proactive, strategic and people-centred Head of Enterprise and Visitor Experience (HOEVE) to shape the theatre’s public-facing experience, ensuring that all visitors, from families and schools to artists and colleagues, feel welcome, safe, and valued. You will bring professiona

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. You will be responsible for shaping how the business serves and retains customers, optimizing their value through advanced analytics. This stra

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. Ideal candidates will have 4-7 years of experience in B2B SaaS and a proven track record of scaling teams. This position offers significant autonomy and influence in a rapidly ex

A leading charity based in Greater London is seeking a Head of Individual Giving and Supporter Engagement to lead a collaborative team in expanding its community of supporters. The role offers a competitive salary, flexible working, and rich employee benefits.

To consider new innovative ways to continue to gain feedback from patient experience, working closely with Director of Patient Safety, Chief Nursing Officer, Heads of Departments, Marketing and Survey Providers. We are looking for an experienced and flexible Head of Patient Experience to support our

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.