Head of customer experience jobs in Brighton - Page 2Create job alerts

You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. Head of Customer Experience - (26345). Connecting customer experience to create real change, you will ensure our homes and s

Head of Franchising (Global Experience). Our client, a leading Education Technology company that operates in over 100 companies and engages with over 600 million users is hiring a senior, commercially minded Head of Franchising to lead the strategic growth and performance of our client’s global fr

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the worlds biggest brands und

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

We are searching for an outgoing, proactive, Head of Customer Love Foundations who cares passionately about the experience that our customers receive. Manage and take ownership of the global Customer Love budget across wages and overheads. This position reports into the Customer Love Director and is

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriat

Ideal candidates will have substantial experience in customer experience design within financial services, demonstrating strong leadership and problem-solving skills. The role involves leading a team of Service Designers, fostering partnerships across departments, and driving the implementation of s

A financial services firm is seeking a Head of Service Experience to transform client interactions and enhance service standards across various channels. This role involves end-to-end ownership of the client journey, leading a team of Service Designers, and working closely with client-facing colleag

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

A leading hospitality company is seeking an experienced operations leader to oversee guest experiences and manage the hospitality team at Chelsea FC.

Based in Haydock, this senior leadership role offers the opportunity to shape the future of our national customer contact operation and make a real impact on customer experience, commercial performance, and colleague engagement. Head of Customer Contact Centre – Speedy Solutions. Many of our leade

A technology company in the United Kingdom seeks a Manager, Customer Experience to lead the Customer Support and Success teams. With a background in SaaS operations and a strong focus on customer education, this role is crucial for driving customer satisfaction and partnership value. Candidates shou

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. This includes full ownership of order management, customer fulfilment, domestic transport, third-party logistics (3PL) relationships, and customer s

The ideal candidate will own customer experience and service standards while leading a dedicated team to ensure customer satisfaction and retention. With a salary range of £54,000 – £58,000 plus a bonus, this permanent, hybrid role offers an opportunity to shape service operations in a growing c

A leading software company in the UK seeks a Head of Professional Services to drive customer success. The ideal candidate will have proven leadership experience in a SaaS environment and a strong commitment to customer satisfaction. This pivotal role involves leading a dynamic team, forming strategi

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Proven experience leading

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. Continuously improve the customer experience by simplifying processes, resolving service issues, and anticipating customer needs. We are looking for

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

You’ll step into a visible, high-impact role with the backing of senior leadership, shaping how eCommerce contributes to growth across markets and languages, all while working within clear product and technology constraints. Drive conversion, revenue and margin through trading plans, pricing, offe

A prominent automotive dealership in the East Midlands is offering a Customer Experience Specialist Service Advisor Apprentice position. This apprenticeship focuses on developing advanced customer service skills to understand and meet customer and business needs, evaluate service levels, and impleme

A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. This role involves managing teams, driving operational excellence, and shaping the experience strategy, while ensuring high service standards. The ideal candidate

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. Ideal candidates will have over 5 years of D2C experience, a passion for metrics, and a track record in high-growth environments. This position offers

A leading technology firm in Greater London is seeking a Head of Customer Growth to drive revenue from existing clients. The position includes responsibilities in revenue generation, strategic upselling, and customer retention. The role offers a dynamic environment and the opportunity to contribute

Influence product, customer experience, and commercial strategy. I'm partnering with a rapidly scaling player in the digital finance space to find a standout Head of VIP Engagement (EMEA) — a strategic leader who knows how to build, nurture, and elevate relationships with top-tier, high‑value us

The ideal candidate will have several years of experience in leading Customer Success or similar teams, with strong technical curiosity and excellent communication skills. A leading technology firm is seeking a Regional Manager for Customer Success in EMEA. This role involves leading a high-performi

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Learn more at About the Role : As the Global Head of Employee Exper

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

Support the Head of Governance and Controls on execution of the overall G&C Strategy and annual plans, giving clarity as to the expectations of QA and CR, as well as constructively challenge and supporting other G&C teams. The Customer Relations Team and the QA Teams are at the heart of not only ide

A global technology company is seeking a visionary Global Head of Employee Experience to lead a high-performing team focused on enhancing employee engagement and overseeing talent management strategies. The ideal candidate will have over 15 years of progressive experience in HR, preferably in global

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

A leading tech company in central London is seeking a Head of Customer Success to oversee growth and retention across customer segments. With a strong background in Customer Success, exceptional communication skills, and proficiency in Salesforce, you will collaborate with various departments to dri

Plan the operation of the theatre and customer experience team to ensure the security and wellbeing of staff, customers, assets and resources. As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Identified and progressed a small number of priority AI initiatives that materially move the business forward.

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

If you’re excited by complexity, imperfect starting points, and the chance to shape how millions of customers experience a modern digital bank — we'd love to hear from you!. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are pr

A leading travel technology company in Greater London is seeking a Head of Workplace Experience to enhance workplace culture and employee productivity. This role involves strategic leadership across multiple offices and managing projects to ensure a safe and inclusive environment. Ideal candidates w

A leading local government council in England seeks a Director Of Technology & Customer Experience to lead strategic digital transformation. You will be responsible for steering innovation, enhancing customer experience, and ensuring efficient public service delivery. This position offers a competit

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams. Head of Retail and Customer Insights. Drive the development of advanced customer models, including segmentation, propensity models, churn prediction and customer lifetime value.

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

A prominent charity organization is seeking an experienced leader for the Supporter Operations and Insights team. This pivotal role involves enhancing supporter experiences, managing operations and data insights, and ensuring compliance.

Work closely with TSCs to develop and enhance the sales process through standardisation and speed of documentation, quality control of documentation, reporting on and monitoring confirmation documentation outstanding, and producing a balances outstanding report. Elevating the client journey by conti

A leading charity organization in the Greater London area is seeking a Head of Public Fundraising to provide leadership and direction to the fundraising team. Empathetic leadership, along with experience in community and events fundraising, is essential. This role offers a competitive salary, hybrid

A leading design company based in Greater London is seeking an experienced Head of Consumer Care to shape and lead a consumer-centric function. The ideal candidate will have proven experience in customer experience functions, excellent leadership skills, and a data-driven mindset. This role is respo

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing

Significant experience in B2B SaaS at a senior management level, with extensive experience managing "leaders of leaders" (Directors/Managers). Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic