Head of customer experience jobs in Tamworth - Page 4Create job alerts

You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. Head of Customer Experience Job Description. Head of Customer Experience - (26345).

We welcome applications from all members of the community as we strive to reflect the diversity of the neighbourhoods in which we operate. Knowledge of CQC standards (desirable). Home Instead is dedicated to safeguarding and promoting the welfare of adults and we expect all team members to uphold th

As we continue to adapt to evolving customer needs and regulatory expectations we are seeking a strategic and customer-focused Head of Customer Services & Engagement to lead our approach to service delivery complaints handling and customer engagement across all contact channels. This role has be

Manage and support live-in clients and support the Head of Live in People Experience. Experience of working with MAR sheets and medication in a supervisory role. We welcome applications from all members of the community as we strive to reflect the diversity of the neighbourhoods in which we operate.

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

Working knowledge of IT systems including Microsoft Office or Google Suite databases and virtual communication platforms. Responsible for managing all aspects of client services to ensure a consistently high-quality person-centred care experience. Demonstrated achievement of business growth targets.

Head of Franchising (Global Experience). Our client, a leading Education Technology company that operates in over 100 companies and engages with over 600 million users is hiring a senior, commercially minded Head of Franchising to lead the strategic growth and performance of our client’s global fr

The Regional Head of Customer Care is responsible for leading the Customer Care function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, and the

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. The role requires extensive experience in cloud engineering and managing customer-facing technical teams. Responsibilities include providing thought lead

This role will focus on delivering a 5-star workplace experience, managing a substantial budget, and leading a dynamic team. The ideal candidate will have extensive experience from the hospitality sector, with proven leadership in operational excellence. If you have a passion for providing exception

Ideal candidates will have substantial experience in customer experience design within financial services, demonstrating strong leadership and problem-solving skills. The role involves leading a team of Service Designers, fostering partnerships across departments, and driving the implementation of s

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. This includes full ownership of order management, customer fulfilment, domestic transport, third-party logistics (3PL) relationships, and customer s

Based in Haydock, this senior leadership role offers the opportunity to shape the future of our national customer contact operation and make a real impact on customer experience, commercial performance, and colleague engagement. Head of Customer Contact Centre – Speedy Solutions. Many of our leade

A leading tech company in central London is seeking a Head of Customer Success to oversee growth and retention across customer segments. With a strong background in Customer Success, exceptional communication skills, and proficiency in Salesforce, you will collaborate with various departments to dri

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Proven experience leading

A technology company in the United Kingdom seeks a Manager, Customer Experience to lead the Customer Support and Success teams. With a background in SaaS operations and a strong focus on customer education, this role is crucial for driving customer satisfaction and partnership value. Candidates shou

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. Continuously improve the customer experience by simplifying processes, resolving service issues, and anticipating customer needs. We are looking for

The ideal candidate will own customer experience and service standards while leading a dedicated team to ensure customer satisfaction and retention. With a salary range of £54,000 – £58,000 plus a bonus, this permanent, hybrid role offers an opportunity to shape service operations in a growing c

A prominent automotive dealership in the East Midlands is offering a Customer Experience Specialist Service Advisor Apprentice position. This apprenticeship focuses on developing advanced customer service skills to understand and meet customer and business needs, evaluate service levels, and impleme

A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. This role involves managing teams, driving operational excellence, and shaping the experience strategy, while ensuring high service standards. The ideal candidate

Plan the operation of the theatre and customer experience team to ensure the security and wellbeing of staff, customers, assets and resources. As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. Ideal candidates will have over 5 years of D2C experience, a passion for metrics, and a track record in high-growth environments. This position offers

Influence product, customer experience, and commercial strategy. I'm partnering with a rapidly scaling player in the digital finance space to find a standout Head of VIP Engagement (EMEA) — a strategic leader who knows how to build, nurture, and elevate relationships with top-tier, high‑value us

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

A leading technology firm in Greater London is seeking a Head of Customer Growth to drive revenue from existing clients. The position includes responsibilities in revenue generation, strategic upselling, and customer retention. The role offers a dynamic environment and the opportunity to contribute

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Learn more at About the Role : As the Global Head of Employee Exper

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels, and implementing changes to improve the customer journey and using appropriat

Support the Head of Governance and Controls on execution of the overall G&C Strategy and annual plans, giving clarity as to the expectations of QA and CR, as well as constructively challenge and supporting other G&C teams. The Customer Relations Team and the QA Teams are at the heart of not only ide

A global technology company is seeking a visionary Global Head of Employee Experience to lead a high-performing team focused on enhancing employee engagement and overseeing talent management strategies. The ideal candidate will have over 15 years of progressive experience in HR, preferably in global

Head of Customer Success (EMEA). Head of Customer Success (EMEA). Experienced in customer success / full ownership responsibility for managing customers.

Fractional Chief AI Officer / Head of AI. Senior AI leader (CAIO / Head of AI / AI Strategy Lead) with strong commercial instincts. Identified and progressed a small number of priority AI initiatives that materially move the business forward.

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. The ideal candidate will have extensive experience in consumer care leadership and a data-driven approach, with expertise in tools like Ze

Ideal candidates will have over 6 years' experience in customer success or account management, with a strong grasp of financial markets and a proven track record of driving growth in enterprise accounts. A leading fintech company in London is seeking a Customer Success Director to scale its global C

This is a unique moment to shape the future of technology and customer experience in local government. Director Of Technology & Customer Experience. Customer centric culture: Establish and uphold ambitious standards for accessibility and satisfaction, relentlessly improving every customer touchpoint

We’re looking for an experienced Head of Customer Service Operations to lead global customer support teams and elevate end-to-end customer experience. You’ll lead a team of specialists, own day-to-day service operations, and drive continuous improvement across delivery, complaints handling, qual

The ideal candidate will bring over 8 years of experience in hospitality or workplace management and possess exceptional communication skills. This role offers a unique opportunity to shape the workplace experience in a fast-paced, tech-driven environment. A leading technology company in Greater Lon

A leading digital experience agency in Greater London is seeking a VP Experience & Optimisation to drive content, experience, and channel strategies. The ideal candidate will have extensive experience in managing high-value projects, excellent communication skills, and a passion for digital transfor

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll spe

The Head of Customer Success will own customer outcomes end-to-end: onboarding, adoption, value realisation, retention, and expansion. Track record of cross-functional team collaboration to maximise customer experience and business opportunities. Our team combines construction experience with softwa

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

A leading e-commerce company is seeking a Head of Customer Success in the UK. The position is fully remote, offering flexibility and opportunities for professional growth within a dynamic company culture. This role focuses on shaping the customer journey, driving satisfaction, and leading a team.

This role requires a minimum of one year of professional experience with children. Applicants should have substantial staff management experience, knowledge of health and safety regulations, and the ability to lead diverse sports and activities. Competitive pay and potential for residential accommod

A leading delivery service provider in Greater London is seeking a Head of Customer to lead the customer strategy and enhance the customer experience. Ideal applicants should have proven experience in a senior customer-success role, excellent communication skills, and a strong understanding of B2B c