Head of customer experience jobs in Wallasey - Page 2Create job alerts

It’s a Director-level opportunity to take full ownership of a customer function at the centre of a. You will lead the full customer experience function, managing a team of. Customer Experience here is far broader than “support”.

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

In this pivotal role, you will oversee the operational delivery of a diverse range of events, ensuring excellence and innovation in every experience. With a focus on creating memorable customer journeys, you will play a key role in shaping the future of the organization’s offerings. An established

The role will manage a defined portfolio of approximately 100 customers and will lead a team of two customer growth professionals. The Head of Customer Growth is a senior commercial role responsible for driving revenue growth from AURA’s existing customer base. Demonstrable experience of growing r

A leading investment platform company in the UK is seeking a Head of Customer Acquisition to drive and evolve their customer acquisition strategy. Candidates should have extensive experience in customer acquisition and growth marketing within regulated environments. The position offers a competitive

In this pivotal role, you will shape the end-to-end digital experience, balancing core capabilities with market-specific needs.

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. A track recor

Plan the operation of the theatre and customer experience team to ensure the security and wellbeing of staff, customers, assets and resources. As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for datab

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Experienced in customer success / full ownersh

You should have at least 3 years’ experience as a Head of Compliance with a similar payments business, able to operate at a strategic level, advising the Board and senior Leadership Team whilst still able to roll up your sleeves and carry out some of the detailed work yourself. EXCLUSIVE: HEAD OF

A global EdTech company in London is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform in UK universities. Ideal candidates will have experience in higher education or EdTech, skill in managing customer success, and enthusiasm for delivering training.

Plan the operation of the theatre and customer experience team to ensure the security and wellbeing of staff, customers, assets, and resources. As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through

As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio. The Head of Co

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

A recruitment partner is seeking a Head of Customer Success to lead a strategic team in a remote-first environment in the United Kingdom. Candidates should have at least 5 years of experience in client-facing roles, with a focus on e-commerce operations. The role involves overseeing the entire custo

The role requires a high-profile leader with experience in stadium settings, strong financial and operational skills, and a passion for guest experience. The ideal candidate will thrive in a dynamic environment, deliver memorable experiences, and lead a diverse team. Competitive salary and benefits

A leading global consumer products company in Surrey is seeking a Digital Engagement and Brand Experience Lead. The role focuses on owning the strategic ecosystem by managing PR and influencer strategies, developing data-driven experiences, and innovating content creation. Ideal candidates will have

Support the Head of Governance and Controls on execution of the overall G&C Strategy and annual plans, giving clarity as to the expectations of QA and CR, as well as constructively challenge and supporting other G&C teams. The Customer Relations Team and the QA Teams are at the heart of not only ide

The post supports the delivery of the sites patient experience objectives alongside complex complaints handling, representing our director of nursing on key Patient Experience initiatives supporting the delivery of key objectives, driving quality assurance and improvement. As a senior member of the

You will report to the VP of Customer Marketing and lead a dedicated team of five individuals in shaping the content, cadence, and frequency of communications to drive revenue growth, deepen product adoption, and strengthen long‑term customer loyalty. Experience in customer journeys, utilizing dat

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. The role requires extensive experience in cloud engineering and managing customer-facing technical teams. Responsibilities include providing thought lead

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. Ideal candidates will have over 5 years of D2C experience, a passion for metrics, and a track record in high-growth environments. In this role, you wil

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing th

You’ll have defined a clear operating model across Technical Account Management and Careers Site Support, built a strong understanding of the customer base (including key enterprise accounts and risk areas), and set clearer priorities for the team with better visibility into capacity and trade-off

A leading media and entertainment brand in the UK is looking for a Lead Product Designer to create world-class customer experiences for the My Sky app. The position offers a hybrid working model, with 3 days in the office per week, allowing for a flexible work environment. The ideal candidate should

Head of Content & Customer Advocacy. Take ownership of the customer contact program to engage our three targets persona segments: C-level, Line of Business owners and users. Prior experience scaling a customer reference program in a B2B SaaS company.

A leading charity organization in the Greater London area is seeking a Head of Public Fundraising to provide leadership and direction to the fundraising team. Empathetic leadership, along with experience in community and events fundraising, is essential. This role offers a competitive salary, hybrid

Head of Customer Success (Operations & Enablement). Experience with service-day / consulting / professional services models. We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade config

A leading insurance firm is seeking a candidate to lead the Customer Relations and Quality Assurance Teams. This role includes developing strategies that align with business growth and ensuring customers receive good outcomes.

A high-growth HR tech company in the United Kingdom is looking for a Head of Customer Engineering to establish the Technical Success function. The ideal candidate will have experience in customer-facing technical roles, strong technical fluency in APIs, and capability in leading cross-functional tea

Drive strategic customer care excellence initiatives to elevate customer satisfaction and achieve business objectives. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation and an integral part of our history, culture, and identity. Develop and implement innovative solutio

A leading utilities provider located in Greater London is searching for a Head of Product to drive the digital customer experience. The ideal candidate will have extensive experience in improving high-adoption consumer products and strong A/B testing skills. This role involves transforming the digit

A prominent investment platform company in Greater London is seeking a Head of Customer Acquisition to lead acquisition strategy across D2C brands. This role offers a starting salary of over £100k and extensive benefits, including hybrid working opportunities. You will define and evolve customer ac

A technology company specializing in subsurface modeling is seeking an experienced Sales Manager to lead a dedicated team in the EMEA region. This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities include developing a sales strateg

The ideal candidate will bring over 8 years of experience in hospitality or workplace management and possess exceptional communication skills. This role offers a unique opportunity to shape the workplace experience in a fast-paced, tech-driven environment. A leading technology company in Greater Lon

Head/Director of Existing Customer Strategy. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business.

Ideal candidates will have experience in SaaS environments and a track record of managing complex client portfolios. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team. This position offers an opportunity to shape the company's growth w

We are seeking a dynamic Head of Customer Success to lead and shape the Customer Success function across one of our high profile clients, Growth portfolio. Lead all programme and project delivery across the New Business portfolio, from proof-of-concept to scaled deployment. Maintain strategic oversi

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

A leading automotive group in the East Midlands seeks a Head of Business to drive exceptional customer experiences and achieve financial targets. Candidates should have proven experience in a similar position, strong customer awareness, and negotiation skills. The company offers generous benefits, i

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

A prominent restaurant chain is seeking a Head of Customer Value located in Greater London. The ideal candidate will have 8-10 years of experience in customer value management and a strong analytical mindset. This role focuses on shaping loyalty and CRM strategies, leading a team to enhance customer

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

In this role you will provide a pro-active and world class support to the Global People Experience Head and Global Customer Hubs Head, in the Global Business Services organization. Provide full support to the Global People Experience Head and Global Customer Hubs Head including diary, travel & meeti

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with software

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Head of Customer Service - 3 month Fixed Term Contract.