Head of customer experience jobs in Wallasey - Page 3Crear alertas

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our

You will lead the full customer experience function, managing a team of. It’s a Director-level opportunity to take full ownership of a customer function at the centre of a. Customer Experience here is far broader than “support”.

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

A prominent children's charity in the UK is seeking a Head of Service Operations to lead the Customer Enablement function. The ideal candidate will have a strong background in IT service management, budget management, and customer advocacy. This role offers the opportunity to make a significant impa

Head of Customer Success (Operations & Enablement). Experience with service-day / consulting / professional services models. We enable teams to build powerful mobile and web apps without traditional development effort — combining the speed of no-code with the flexibility of enterprise-grade config

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Head of Customer Service - 3 month Fixed Term Contract.

The ideal candidate will have several years of experience in leading Customer Success or similar teams, with strong technical curiosity and excellent communication skills. A leading technology firm is seeking a Regional Manager for Customer Success in EMEA. This role involves leading a high-performi

With a minimum of 10 years in customer operations, the ideal candidate will have strong leadership skills and be capable of building stakeholder relationships. A leading travel experiences firm in Greater London is seeking a Service Delivery Director to define and lead customer service strategy. Thi

A prominent charity organization in the UK is seeking a Head of Service Operations to lead customer enablement efforts. Responsibilities include managing service delivery, supplier relationships, and continuous improvement while fostering a customer-centric environment. Proven experience in IT servi

The role involves managing Customer Success teams and driving customer adoption of solutions. A leading technology company in the United Kingdom is seeking a Manager of Customer Success for the UK, Ireland, and France. Candidates should have over 5 years of experience in technical management roles a

A leading digital experience agency in Greater London is seeking a VP Experience & Optimisation to drive content, experience, and channel strategies. The ideal candidate will have extensive experience in managing high-value projects, excellent communication skills, and a passion for digital transfor

They do this through the effective communication of the value of our brands content and products to individual consumers and convert casual readers into loyal customers by developing personalised customer experiences at scale which build deeper, longer lasting relationships in turn driving revenue f

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with software

A leading software company in the UK seeks a Head of Professional Services to drive customer success. The ideal candidate will have proven leadership experience in a SaaS environment and a strong commitment to customer satisfaction. This pivotal role involves leading a dynamic team, forming strategi

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. B2B SaaS Customer Success, Account Management, or similar roles.

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Id

Ideal candidates will have over 6 years' experience in customer success or account management, with a strong grasp of financial markets and a proven track record of driving growth in enterprise accounts. A leading fintech company in London is seeking a Customer Success Director to scale its global C

A leading software company is seeking a Head of UK & Ireland Customer Success to lead their customer success strategy. You will be responsible for the customer adoption lifecycle, ensuring positive outcomes and a strong influence in the HR market. Ideal candidates will have substantial experience in

A high-growth HR tech company in the United Kingdom is looking for a Head of Customer Engineering to establish the Technical Success function. The ideal candidate will have experience in customer-facing technical roles, strong technical fluency in APIs, and capability in leading cross-functional tea

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

A prominent investment platform company in Greater London is seeking a Head of Customer Acquisition to lead acquisition strategy across D2C brands. This role offers a starting salary of over £100k and extensive benefits, including hybrid working opportunities. You will define and evolve customer ac

Responsibilities include developing a sales strategy, managing customer relationships, and driving revenue growth. The ideal candidate will possess strong emotional intelligence and a commitment to customer success, fostering a high-performance team culture within a dynamic environment. A technology

This role offers a unique opportunity to shape the workplace experience in a fast-paced, tech-driven environment. The ideal candidate will bring over 8 years of experience in hospitality or workplace management and possess exceptional communication skills. A leading technology company in Greater Lon

A leading automotive group in the East Midlands seeks a Head of Business to drive exceptional customer experiences and achieve financial targets. Candidates should have proven experience in a similar position, strong customer awareness, and negotiation skills. The company offers generous benefits, i

Head/Director of Existing Customer Strategy. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business.

Ideal candidates will have experience in SaaS environments and a track record of managing complex client portfolios. A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer li

Director of Customer Experience Location: (London) Bruce Kenrick House, 2 Killick Street, London N1 9FL / (Chelmsford) The Frederick Chancellor Building, Victoria Road South, Chelmsford, Essex, CM1 1LN As Director of Customer Experience, reporting to the Chief Customer Officer, you will lead the org

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

Candidates should have experience in category management, strong negotiation skills, and the drive to enhance supplier performance. This position offers hybrid work arrangements and various employee benefits, making it an exciting opportunity to grow your career.

A leading utilities provider located in Greater London is searching for a Head of Product to drive the digital customer experience. The company offers an industry-benchmarked salary and a remote-first work environment, valuing diversity and inclusion in the workplace. The ideal candidate will have e

A prominent restaurant chain is seeking a Head of Customer Value located in Greater London. The ideal candidate will have 8-10 years of experience in customer value management and a strong analytical mindset. This role focuses on shaping loyalty and CRM strategies, leading a team to enhance customer

Head of Customer Operations – UKI. A senior customer operations leader with 5+ years’ experience leading Customer Support and/or Operations teams in a SaaS or technology-driven environment. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seaml

This role involves strategic oversight of the product lifecycle and leading a team of product managers. A leading financial services provider in the UK is seeking a Head of Product for Websites to elevate its global online presence. The ideal candidate will have extensive experience managing ecommer

Own Calendar Management for Global People Experience Head and Global Customer Hubs Head. Support Global People Experience Head and Global Customer Hubs Head for all meeting plans and logistics, following up with travel and expenses. Initiative to think proactively how to support Global People Experi

As Director of Customer Experience, reporting to the Chief Customer Officer, you will lead the organisation's resident-first approach shaping customer experience and operational delivery across all resident-facing services as part of the new target operating model. If you are successful and are offe

A leading insurance firm is seeking a candidate to lead the Customer Relations and Quality Assurance Teams. This role includes developing strategies that align with business growth and ensuring customers receive good outcomes.

As Head of Retail, you will be responsible for driving sales growth and ensuring operational excellence across the store network. The position offers a unique opportunity to shape a best-in-class retail experience within an ethical and collaborative environment. A luxury accessories brand is seeking

This role requires a minimum of one year of professional experience with children. Applicants should have substantial staff management experience, knowledge of health and safety regulations, and the ability to lead diverse sports and activities. Competitive pay and potential for residential accommod

Candidates should have a Bachelor's degree and 5–10 years of relevant experience, with proven leadership skills and the ability to manage multiple projects. A global alternative investment firm is seeking a Facilities Manager to oversee operations in its UK offices. This role will lead facilities

A leading event hospitality provider in the United Kingdom is looking for a Senior Hospitality Leader to manage service delivery, oversee budgets, and enhance guest experiences.

A leading charity organization in the Greater London area is seeking a Head of Public Fundraising to provide leadership and direction to the fundraising team. Empathetic leadership, along with experience in community and events fundraising, is essential. This role offers a competitive salary, hybrid

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Guide and lead experience management across the customer lifecycle, including governance quality, escalation effectiveness and clarity of accountability. The role is accountable for delivering custome

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with software

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. ECM/credit strategy—experience running/ownership of ECM within a lender.

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. A Head of Customer Experience Who Turns Support Into a Growth Engine 🦸. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and impro

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. The ideal candidate has extensive experience in Customer Success or related fields and a passion for technology. This is a remote-first position based in the UK, offering