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Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our

It’s a Director-level opportunity to take full ownership of a customer function at the centre of a. You will lead the full customer experience function, managing a team of. Customer Experience here is far broader than “support”.

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio. The Head of Co

Reporting to the Chief Revenue Officer, the Head of Customer Success (EMEA) leads the non‑technical implementation of the Cadmus platform and services, supporting academics and institutional leaders to improve teaching and learning through assessment. Experienced in customer success / full ownersh

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

A global EdTech company in London is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform in UK universities. Ideal candidates will have experience in higher education or EdTech, skill in managing customer success, and enthusiasm for delivering training.

In this pivotal role, you will shape the end-to-end digital experience, balancing core capabilities with market-specific needs.

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for datab

Plan the operation of the theatre and customer experience team to ensure the security and wellbeing of staff, customers, assets and resources. As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. A track recor

You should have at least 3 years’ experience as a Head of Compliance with a similar payments business, able to operate at a strategic level, advising the Board and senior Leadership Team whilst still able to roll up your sleeves and carry out some of the detailed work yourself. EXCLUSIVE: HEAD OF

Head of Content & Customer Advocacy. Take ownership of the customer contact program to engage our three targets persona segments: C-level, Line of Business owners and users. Prior experience scaling a customer reference program in a B2B SaaS company.

A leading investment platform company in the UK is seeking a Head of Customer Acquisition to drive and evolve their customer acquisition strategy. Candidates should have extensive experience in customer acquisition and growth marketing within regulated environments. The position offers a competitive

The role will manage a defined portfolio of approximately 100 customers and will lead a team of two customer growth professionals. The Head of Customer Growth is a senior commercial role responsible for driving revenue growth from AURA’s existing customer base. Demonstrable experience of growing r

A recruitment partner is seeking a Head of Customer Success to lead a strategic team in a remote-first environment in the United Kingdom. Candidates should have at least 5 years of experience in client-facing roles, with a focus on e-commerce operations. The role involves overseeing the entire custo

Support the Head of Governance and Controls on execution of the overall G&C Strategy and annual plans, giving clarity as to the expectations of QA and CR, as well as constructively challenge and supporting other G&C teams. The Customer Relations Team and the QA Teams are at the heart of not only ide

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. Our Head of Experience Design is a member of t

A leading global consumer products company in Surrey is seeking a Digital Engagement and Brand Experience Lead. The role focuses on owning the strategic ecosystem by managing PR and influencer strategies, developing data-driven experiences, and innovating content creation. Ideal candidates will have

In this pivotal role, you will oversee the operational delivery of a diverse range of events, ensuring excellence and innovation in every experience. With a focus on creating memorable customer journeys, you will play a key role in shaping the future of the organization’s offerings. An established

The role requires a high-profile leader with experience in stadium settings, strong financial and operational skills, and a passion for guest experience. The ideal candidate will thrive in a dynamic environment, deliver memorable experiences, and lead a diverse team. Competitive salary and benefits

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. Ideal candidates will have over 5 years of D2C experience, a passion for metrics, and a track record in high-growth environments. In this role, you wil

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. You will report into VP of Customer Marketing to drive content strategy and lead a team of 6-7 individuals in executing th

Accountable for growing customer lifetime value, the Head of Customer Value will devise strategies to increase customer acquisition, engagement and retention. Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - usin

Plan the operation of the theatre and customer experience team to ensure the security and wellbeing of staff, customers, assets, and resources. As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. A deep, human understanding of customer behaviour, needs, and emerging trends.

The Head of Brand Experience & Market Engagement owns how Vortexa shows up across our most important markets — through events, experiences, analyst engagement, and media relationships. Proven track record of turning events and experiences into commercial outcomes. By using massive amounts of new s

A leading facility management company in the United Kingdom is seeking an experienced operations leader to manage diverse teams and ensure high-quality service delivery.

If you want to be part of a team that shapes the future of hospitality in a flagship location, apply now. A global real estate services firm is seeking a Hospitality Lead to oversee operational excellence for events and guest experiences in London. The ideal candidate will maintain high service stan

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

A leading financial services firm in the UK is seeking a Global Head – Client Experience Products, Managing Director. The ideal candidate will have a proven track record in asset management and the ability to drive product innovation and client experience strategies. This role offers a dynamic wor

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. The role requires extensive experience in cloud engineering and managing customer-facing technical teams. Responsibilities include providing thought lead

A music-focused organization is seeking a Director of Customer Relations to lead operations within the Customer Relations department. With a commission-based pay structure and opportunities for future salary, this role offers flexibility with remote work, emphasizing communication through digital me

You’ll have defined a clear operating model across Technical Account Management and Careers Site Support, built a strong understanding of the customer base (including key enterprise accounts and risk areas), and set clearer priorities for the team with better visibility into capacity and trade-off

Director Of Technology & Customer Experience. This is a unique moment to shape the future of technology and customer experience in local government. You’ll lead change that is strategic, inclusive and sustainable, driving the adoption of cutting‑edge technologies and embedding smarter ways of wo

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. From engineering to customer experience, AI capabilities are becomi

A leading technology services firm in Greater London is seeking a Head of Experience Design.

A housing association in England is seeking an experienced Director of Customer Service to lead their transformation journey. The ideal candidate will motivate a large, remote team while ensuring exceptional customer engagement and resolution of complaints. With a strong background in social housing

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Enjoy significant autonomy and influence, shaping the direction of a critical business area. Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retent

The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and customer relationship building. A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring reven

A leading background screening company in the United Kingdom seeks a Head Of Product.

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. As our Direct to Consumer proposition continues to scale, we are l

A major governmental body is seeking a Senior Manager, Fan Festivals to lead the planning and delivery of fan experiences for UEFA EURO 2028 in London. This position calls for a leader who is resilient under pressure and excels in high-profile environments. Apply now to contribute to an unforgettabl

Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives. Are you passionate about customer services, operations, leadership, and using di

A leading healthcare organization in the UK is seeking an experienced professional to enhance employee experience through human-centered design. The ideal candidate will have extensive innovation and service design experience, leveraging insights to create intuitive solutions. The role offers variou

A prominent holiday company based in the UK is seeking a Head of Guest Experience to lead the in-stay guest experience across its brands. This role involves managing teams, driving operational excellence, and shaping the experience strategy, while ensuring high service standards. The ideal candidate