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We’re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody’s regional resolution services. End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-quality deli

Interim Head of Service Delivery. Every year our services help thousands of people with issues such as housing, debt, benefits, employment and the cost of living. As Interim Head of Service Delivery you will:.

Understanding CQC processes and requirements essential Office-based 2 or 3 times a week - full-time in the event of a CQC inspection Must be immediately available Practice Development Needs, Principal Social Work and Transformation Team and Performance Team Will be supervising a small team of up to

You will: Provide strategic leadership across rent, service charges, and income collection Oversee policy development, compliance, and regulatory alignment Lead on income maximisation and arrears reduction strategies Drive continuous improvement, system enhancements, and service transformation Mana

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, rep

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

A local authority in Hampshire seeks a Head of Procurement on a temporary basis. The ideal candidate will have strong leadership skills, deep knowledge of UK procurement legislation, and experience in advising senior leaders.

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of

This role involves driving customer retention and expansion, ensuring effective engagement between customers and the company. The company fosters a collaborative environment, values diversity, and offers flexible remote work options, alongside a variety of benefits to ensure employee well-being and

A leading housing service provider is looking for a Head of Customer Experience to lead their Homes business. The role requires a proven leader with deep housing knowledge and experience building functions from the ground up, ensuring excellence in customer service. You will develop and direct custo

A high-growth startup in London is seeking a Head of Customer Success to build the Customer Success function from the ground up. The ideal candidate has over 5 years of experience in Customer Success and a technical background, particularly in API integrations. This role offers a unique opportunity

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. Head of Salesforce Field Service (UK & Ireland). Head of Salesforce Field Servi

Work in partnership across the operational management board (OMB), senior management board (SMB), public and private sector partners, customers, and central government to drive the delivery of the Councils services. Chartered membership of the Chartered Institute of Housing (CIH) or working towards

Head of Service Delivery sought to provide strategic leadership, operational management, and continuous improvement of a volunteer-run support line for the national LGBTQIA+ community. Respond to service user contacts, support volunteer well-being, and lead initiatives to improve service delivery. W

A central government digital services provider is seeking a Head of Product for the GOV. This position offers an opportunity to drive impactful changes in public service delivery across the UK. The role includes developing a clear vision and leading the product strategy to meet the needs of citizens

A community-focused cooperative in the United Kingdom is seeking a Customer Service Assistant to support high standards of service in a busy store environment. Responsibilities include assisting customers, upholding store presentation, and engaging with the local community. The position offers compe

Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain. Collaborate with cross‑functi

A national operational services company seeks a Head of Service Delivery to lead their operational teams and ensure safe and profitable service delivery. The ideal candidate will have a strong understanding of utility operations, leadership experience, and a track record of driving performance. This

GDPR, DORA, KSA, UAE, MASA, FCA, CSSF, SEC, Central Bank of Ireland, data protection laws)* Partner closely with Risk, Compliance, Legal, and Internal Audit functions* Support operational resilience and third-party risk management programsLeadership & People Management* Lead and develop global cybe

They're looking for an experienced Head of Service Delivery to lead their operational teams and drive consistent, safe and profitable delivery across all service lines. Are you an experienced operational leader from either the water or gas utilities industry, ready to take on a strategic role with n

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. You will lead a team of ~100, shaping customer interactions through innovation and data-driven strategies. Essential qualifications include over 10 years of e

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

Define and embed the Customer Success vision, creating a culture of value and advocacy. By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. Your

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Act as the Voice of the Customer to the Product team to influence the roadmap. Tech-Forward: You have a vision for how AI can handle thousands of users without linear headcount growth.

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. This role offers the chance to influence commercial strategies, manage outsourced teams, and leverage AI tooling. The ideal candidate will have strong experie

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Deep understanding of customer service metrics, SLAs, and quality frameworks. Act as the senior escalation point for critical service or customer-impacting

A leading housing services provider in Greater London is seeking a Head of Customer Experience to lead their customer engagement and experience strategy. This pivotal role involves overseeing multiple customer engagement channels and establishing new functions to enhance service quality. The ideal c

As a Head of Service in Housing, you’ll be responsible for one of the core operational areas of service, working collaboratively with colleagues and partner organisations to ensure the housing needs of the people are met, through effective strategic management. Although this is an advert for a gen

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Extensive background in customer experience and customer engagement, with a proven track record

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or tr

The Head of Customer Success will lead the Customer Success team, define best‑practice customer lifecycle management, and work cross‑functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their cus

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Lead and mentor a team of Customer Success Managers. Knowledge of customer success best practices an

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. You will drive strategic initiatives and ensure customers achieve value from blockchain analytics solutions. Ideal candidates have over 7 years in Customer Success,

A global technology services leader seeks a Head of Service Adoption in Greater London to drive client adoption strategies in technology infrastructure services. The position offers a hybrid working model and is part of a diverse and inclusive workplace.

A prominent housing association is seeking a Head of Finance (Service Charge) to provide strategic leadership in service charge finance. The position offers a competitive salary and extensive benefits, including a generous pension scheme and flexible working opportunities. The role involves ensuring

On the 14 January 2026, the Secretary of State and the Chancellor formally agreed and announced Northern Powerhouse Rail (NPR) as a high profile £45 billion programme to drive economic growth in the North by delivering new routes and major upgrades to rail links across the Pennines, North West and

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

An innovative technology company in the UK is seeking a Head of Customer Success to lead a team dedicated to delivering exceptional client outcomes. The position offers hybrid working options and a competitive benefits package including private healthcare and additional perks.

Head of Service / Senior Leadership level. Interim Head of Community Learning Disability Team (CLDT) 📍 Location: Royal Borough of Greenwich, London. This is a senior leadership opportunity to shape and influence the future direction of Community Learning Disability Services, driving innovation, i

A leading rail transportation company in the UK is seeking a Head of HR Shared Services to lead their HR function. You will oversee a high-performing team, ensuring efficient delivery of HR services and compliance with UK employment law. This full-time position offers a competitive salary, annual pe

You will lead the transformation of IWPB’s customer acquisition and onboarding strategies and journeys into a market leading scalable platform capability that accelerates customer activation and early engagement (within the first 90 days), improving conversion and time-to-value, driving sustainabl

A local government authority in the East Midlands seeks a skilled Service Manager to lead its Passenger Transport Service. Ideal candidates will have significant leadership experience within public services, demonstrating strong people management and financial skills. The position offers competitive

A local authority in London seeks an experienced Interim Head of Community Learning Disability Team (CLDT) to provide strategic leadership and oversee service delivery. The role involves leading multidisciplinary teams, managing budgets, and driving service transformation to enhance outcomes for adu

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. Head of Salesforce Field Service (UK & Ireland). Head of Salesforce Field Servi

Aatom Recruitment is currently recruiting an experienced Head of Service Improvement - Children's Social Care on behalf of a local authority. Children's Social Care - Head of Service Improvement. This is a senior leadership role responsible for driving service improvement, transformation, and delive

Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. The role ensures fair, transparent, high‑quality service across customer support, appeals, and