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Geobear is a global ground improvement contractor committed to managing assets in the built environment, enhancing people's quality of life, and contributing to the decarbonisation of our planet. We provide non-disruptive geotechnical ground improvement solutions and operate in the UK, Ireland, Finland, Sweden, Poland, the Baltic States, China, UAE, and the United States. Immediate Opportunity for a Full-Time Fitter in the Geobear head office in Hatfield. As a Geobear Fitter, you will be a customer-focused professional dedicated to ensuring the high-quality execution of Geobear solutions. Your role will involve assisting the transport workshop team in maintaining vehicles and all associated plant such as pumps, generators, drills and compressors to ensure the continued outstanding delivery of specialist geotechnical procedures across the UK. This is a full-time role, Monday to Friday, with weekend availability and occasional night work. As a vehicle/mechanical fitter for Geobear, you will be enrolled in a comprehensive training program set out by our specialist team, covering electrical, mechanical, hydraulic, and pneumatic training to understand the plant vehicles and heavy machinery equipment essential for our work across the UK. Requirements: Full UK driving licence Key Responsibilities: • Diagnose vehicle issues using advanced diagnostic tools., • Diagnose plant issues, • Perform repairs and maintenance on engines, transmissions, brakes, and other systems., • Conduct routine services such as oil changes, tyre rotations, and brake inspections., • Communicate with customers about vehicle problems and repair timelines., • Maintain detailed records of services performed and parts used. Requirements: • At least 1-2 years of experience in automotive/heavy plant repair., • Skilled in using diagnostic tools and automotive repair equipment., • Strong problem-solving abilities and meticulous attention to detail., • Exceptional customer service and communication skills., • Valid driver’s licence, • In addition, knowledge of one of the following would be beneficial: hydraulics, auto electrics, pneumatics, or plant mechanics. Benefits: • Competitive salary, • Ongoing training and development, • There are abundant career opportunities and progression paths available

Candidates should have a Bachelor's degree in IT or related field and experience in leadership roles within an IT managed service and Service Desk operations. Strong communication skills and knowledge of ITIL frameworks are essential for success in this role. A multinational IT managed service compa

Customer Experience Director - Divisional Head. The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. Proven 20+ years of experience in a leadership role within an IT managed service company and Service De

Life on the team We are looking for a Senior Business Analyst / Functional Consultant to join our Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused on implementing new functionality, application upgrades, standardisation, process improvements on differing technologies working with technical teams and business teams to successfully deliver changes in a dynamic environment in line with Computacenter standards and processes. What youll do Work with users and key system stakeholders across Computacenter and the customer base to analyse enhancement requests, prioritise them and work with the in-house technical teams as well as external suppliers to deliver them. Working with a range of stakeholders across the business, define the requirements, processes, procedures and reporting for new modules, components, and applications to complement the existing toolset. Lead workshops to ensure full alignment of requirements and solution across technical and business teams. Ensure that all such requirements are fully aligned to industry best practice and put Computacenter in a leading competitive position. Own the delivery of both enhancements and new components and systems. A key part of this will be ensuring that the solutions have been thoroughly tested and meet the specified functional requirements. Working in geographically spread Agile teams writing user stories, performing show & tells, functional testing and creating documentation as needed for projects undertaken. Produce project plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst / Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. Experience of analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL Experience working within a hybrid Agile/Scrum / Waterfall framework Experience in the Systems Development Life Cycle processing including requirements analysis and systems design. Be able to write high quality requirements documents, test plans, project plans, user guides, highlight reports and release notes. Be able to lead technical teams, at a detailed level, on the functionality that needs to be developed and any changes / corrections that need to be made during the development lifecycle. Be able to carry out hands on application functionality testing, prior to handing over for user acceptance. Be able to design business processes, perform requirements analysis and run requirements workshops. Be an excellent communicator, able to drive and influence others across the internal organisation Be able to take ownership of both technical and business issues and drive to resolution. Additional information Country: UK Location Hatfield (Hybrid-working) Hours: Full-time Role type: Permanent TPBN1_UKTJ

Head of Customer Experience Job Description. You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. You will grow our engagement offer with customers, widen who we listen to, turn i

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. We are proud of the diverse and inclusive community we hav

Head of Service - Children's Regulated Services Local Authority | East Midlands (City-Based) An opportunity has arisen with a large local authority in the East Midlands for an experienced Head of Service - Children's Regulated Services to join on a 13-month ongoing interim assignment. Assi

Job title: Head of People, Learning & Development Location: Sunderland SR5 (Hybrid after Probation) Contract Type: Permanent Weekly Hours: 37 hours per week Salary: £55,000 - £60,000 Job Purpose As Head of People, Learning & Development, you will provide strategic leadership a

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's services, playing a critical role in delivering safe, high-quality outcomes for chil

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

Head of Retail & Customer Insights. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers.

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's.

By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. From the rollout of new technologies and managing complex legislation affecting the industry,

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

Actively engage with the district’s strategic leadership team (forest management director, head of estates, head of recreation & engagement, head of forestry & land management and human resources business partner) shaping our district strategy and associated delivery plans. Support the Business Ad

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

Applicants should have over 7 years of experience in customer marketing and a strong understanding of SaaS or B2B sectors. A leading hospitality technology provider in Greater London is seeking a Manager, Customer Marketing to drive customer advocacy and engagement. The successful candidate will lea

A leading global insurance services provider is seeking a Head of Service Operations to lead their multi-site Client Services function in the London Market. Ideal candidates will have senior leadership experience in Insurance Client Service delivery and an engaging, data-driven leadership style.

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. You will serve as the final point of escalation and strategic partner for our largest EMEA customers, navigating complex commercial negotiati

Head Of Service - Principal Social Worker Children. Detailed knowledge of Children’s Services and the legislative framework. Substantial experience in the management and delivery of children’s services, strategic planning, and people management.

A leading recruitment consultancy seeks an experienced Head of Customer Service Operations in Greater London. The successful candidate will oversee global customer support teams, manage operations, and drive continuous improvement initiatives. A hybrid working model is offered, with competitive comp

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first‑line support, service desk, incident management and customer success. As

We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. Experience in professional coffee equipment, specialty coffee, or related industries is a plus. We are currently looking for a Head of Customer Success in United Kingdom.

The Head of Customer Success is responsible for leading the Customer Success function to drive client value, retention, growth, and advocacy across the customer lifecycle. Define and execute the Customer Success strategy to drive retention, growth, and customer value across the lifecycle. Private me

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

Head of Customer Success (EMEA). Head of Customer Success (EMEA). You will – both directly and as Head of a talent-rich team – guide partner universities through onboarding, coordinate cross-functional teams, deliver high-quality educator support, and help Cadmus become embedded across instituti

A leading wealth management platform in the UK is looking for a Head of Customer Operations to lead and scale their customer operations teams. The ideal candidate should have experience in managing large-scale operational functions, focusing on customer outcomes and compliance. You will collaborate

A leading IT management firm in the UK is looking for a highly experienced Head of Support Services to lead a multi-tier IT support function. In this senior leadership role, you will be responsible for service delivery, technical escalation, and the development of support teams. The ideal candidate

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for datab

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

A leading provider of water treatment solutions in the UK is seeking a Head of Aftermarket to lead the development and execution of the Aftermarket Strategy. This pivotal role requires extensive experience in customer service and support, exceptional leadership abilities, and a strong understanding

Our client is seeking an experienced Head of Service – Children’s to lead a portfolio including children’s homes, semi-independent provision, fostering services and corporate parenting functions. Strong track record of delivering strategic outcomes and service improvement. Working closely with

A UK utility company seeks a Customer Service Director to join the Executive Team, leading customer service strategies for B2B and B2C operations. The role demands a values-led leader committed to excellence in service and compliance with obligations.

Our client is looking for an experienced interim Head of Service or Service Manager to provide leadership to the Learning Disability team at a Midlands based Local Authority. Head of Service Adult Social Care. Supporting a wider remit beyond Learning Disability, offering leadership across the servic

A public service organization in Hertfordshire is seeking a strategic leader as Head of Commissioning for Victim Services. This position is a full-time, 12-month maternity cover contract, offering an opportunity to make a meaningful impact on community safety. The role involves overseeing strategic

A leading housing association in London seeks a Head of Finance (Service Charge) to provide strategic leadership for its service charge function. The position offers opportunities for growth and a wide range of benefits, including generous leave and a pension scheme. The role involves ensuring compl

A leading recruitment firm in the UK is seeking an experienced interim Head of Service Adult Social Care. The position offers a competitive daily rate and ideally requires 2 days per week onsite, with flexibility for remote work.

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Maintain strict oversight of Consumer Duty, AML, and CASS obligations, ensuring timely reporting, remediation, and escalation of risks. Moneybox is entering

A leading rail transportation company in the UK is seeking a Head of HR Shared Services to lead their HR function. You will oversee a high-performing team, ensuring efficient delivery of HR services and compliance with UK employment law. This full-time position offers a competitive salary, annual pe

Organisation Management: Work in collaboration with related Head Office departments for regular reporting of commercial performance, evolution of the competitive landscape, market intelligence, plans for capacity amendments, development of new tools and of new product features. Define and submit rev

This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes. Head of Customer Contact - Repairs. Familiarity with managing customer expectations across varied contact channels, with an understanding of digital t

A leading eyewear company in Greater London is seeking a passionate Head of Retail to lead 18 stores and create a customer-centric culture. This full-time role emphasizes customer experience and requires strong leadership and communication skills. Benefits include generous employee discounts, compli

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. The Head of Journalism will provide editorial, operational and

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,