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Senior Product Manager (Supply Chain) Retail Hybrid: 2 days onsite per week in Welwyn Garden City 3 months initially £600 per day In short: We require a Senior Product Manager to identify and define the requirements for our global supply chain programme during its discovery phase.Supply Chain Technology area The purpose of Supply Chain Planning Technology is to simplify supply chain management for our operational colleagues by enhancing the capabilities of our supply chain management platform. The supply chain planning services enables us to deliver on the customer and colleague promise. The capabilities and innovation within our platform enables us to provide a differentiated experience.Job description & responsibilities As a Product Manager, you will be reporting into a Lead Product Manager. Whilst specific responsibilities will be dependent upon the changing needs of the business, the following provides an overview of the Product Manager's role, key responsibilities and measures: · Have complete ownership of a complex API or engineering platform component involving multiple internal/external stakeholders and drive the Product strategy and execution for that Product. · Help formulate the vision, strategy, and roadmap for the Product Area you own and work with stakeholders across teams to align the strategic priorities, dependencies and roadmap. · Responsible for identifying the key measures of success (OKRs) and the resulting performance/adoption of the product(s). · Leverage your domain knowledge in the area of omni-channel retail and supply chain management to assess new opportunities (gathering ideas, research, carrying out analysis, refining and prioritising new requirements). · Plan and co-ordinate significant product efforts that have dependencies on multiple products and delivery teams. · Create and maintain a prioritised product backlog for the components you own and write user stories. Groom the backlog with the team and ensure a healthy backlog for your area of ownership. · Steer sprint / release planning sessions in conjunction with engineering counterparts to effectively deliver maximum business value with the least effort. · Identify and drive improvements in the performance, and service levels are measured to ensure quality, reliability, and security. · Lead discovery work around minimum viable products (MVP) for any new feature, collaborating with delivery teams and internal / external stakeholders to prototype and validating MVPs. · Help the team in breaking down complex pieces of work and create epics and stories to break down large programmes into smaller, deliverable chunks of value that can be delivered faster. · Identify and remove impediments faced by the team by working with your Head of Product and other stakeholders and proactively flag any risks or delays in your commitments. · Be accountable for the performance / adoption of the Products and work towards increasing the customer base. · This role will best suit an individual who enjoys working as part of a team, is well organised and pragmatic, a lateral thinker with an inquisitive mind and motivated to make change things for the better and, most importantly, puts our customers first.Skills and Experience The ideal candidate will be someone who has an in-depth understanding of Retail supply chain planning, being data savvy and able to comfortably analyse and derive insights from large amounts of data, in addition to being a true user champion defining intuitive workflows to manage supply chain.You'll need to have demonstrated experience of: · Articulating a complex product strategy in terms of consumer and business value. · Experience and understanding of agile methodologies, ceremonies and an appreciation and understanding of technology · Experience in defining user stories, backlog grooming, sprint planning and estimation · Thinking at a conceptual level across a number of platforms (web, mobile, tablets, store apps). · Excellent verbal and written communication skills - you must be able to articulate complex concepts to a diverse audience. · Experience managing work completed from external agencies to ensure the highest standards are met. · The ability to influence without authority. · Having proven success in working on unstructured problems, defining hypothesis, creating MVPs, running experiments and analysing results to drive data-driven decisions. · Product management best practice and methodologies and strong technical acumen. · Technical competence to influence and understand the solution context and approach and aid engineering in estimating the complexity of work being requested. · Understanding the impact tech debt is causing, and the value tech upgrades can bring in, and can hold objective conversations with your technology counterparts to prioritise it during any sprint. · Prioritising and decision-making skills, demonstrating experience of having made good decisions / judgements around business priorities and resource allocation. · Prior Experience of working as a product manager in Retail - especially in Supply Chain Planning and Execution · Familiarity working with multi-cultural, geographically distributed teams Candidates will ideally show evidence of the above in their CV in order to be considered. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Join the RAC as a Roadside Technician Join the team that keeps the UK moving. As a Roadside Technician, you’ll receive: • A market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates. • A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years' post-qualification technical, electrical, and diagnostic experience, • A customer-focused approach, • A full UK driving licence As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £36,400 and realistic OTE of £61,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Geobear is a global ground improvement contractor committed to managing assets in the built environment, enhancing people's quality of life, and contributing to the decarbonisation of our planet. We provide non-disruptive geotechnical ground improvement solutions and operate in the UK, Ireland, Finland, Sweden, Poland, the Baltic States, China, UAE, and the United States. Immediate Opportunity for a Full-Time Fitter in the Geobear head office in Hatfield. As a Geobear Fitter, you will be a customer-focused professional dedicated to ensuring the high-quality execution of Geobear solutions. Your role will involve assisting the transport workshop team in maintaining vehicles and all associated plant such as pumps, generators, drills and compressors to ensure the continued outstanding delivery of specialist geotechnical procedures across the UK. This is a full-time role, Monday to Friday, with weekend availability and occasional night work. As a vehicle/mechanical fitter for Geobear, you will be enrolled in a comprehensive training program set out by our specialist team, covering electrical, mechanical, hydraulic, and pneumatic training to understand the plant vehicles and heavy machinery equipment essential for our work across the UK. Requirements: Full UK driving licence Key Responsibilities: • Diagnose vehicle issues using advanced diagnostic tools., • Diagnose plant issues, • Perform repairs and maintenance on engines, transmissions, brakes, and other systems., • Conduct routine services such as oil changes, tyre rotations, and brake inspections., • Communicate with customers about vehicle problems and repair timelines., • Maintain detailed records of services performed and parts used. Requirements: • At least 1-2 years of experience in automotive/heavy plant repair., • Skilled in using diagnostic tools and automotive repair equipment., • Strong problem-solving abilities and meticulous attention to detail., • Exceptional customer service and communication skills., • Valid driver’s licence, • In addition, knowledge of one of the following would be beneficial: hydraulics, auto electrics, pneumatics, or plant mechanics. Benefits: • Competitive salary, • Ongoing training and development, • There are abundant career opportunities and progression paths available

MHP Food UK is seeking a detail-oriented and proactive Import & Logistics Coordinator to support the efficient management of import operations and logistics processes. This role is central to ensuring smooth coordination between internal teams, external partners, and service providers, while ensuring full compliance with customs and regulatory requirements. Requirements: • Higher education qualification (preferred), • Experience working in a multicultural, international environment, • Strong knowledge of Microsoft Office applications, • Familiarity with SAP systems is advantageous, • Experience in import/export operations, ideally within meat or food products, • Solid understanding of UK and international logistics processes Responsibilities: • Coordinate communication across logistics, sales, import, and finance teams, • Process orders, manage documentation, and confirm deliveries in SAP, • Oversee inbound and outbound logistics, including transport bookings, cold store slots, and customer deliveries, • Plan and coordinate import flows into the UK from Ukraine and the EU, • Manage customs clearance processes, including preparing instructions for brokers and ensuring compliance for all shipments (including bonded and frozen stock), • Maintain accurate records of import documentation (e.g. T1, CHED-P, CDS) and AGRIM balances, • Monitor stock levels and perform regular reconciliations, • Review, verify, and approve invoices from transport, storage, and forwarding service providers, • Negotiate transport rates and ensure cost-effective logistics solutions, • Identify and report potential disruptions and support claims handling, • Build and manage relationships with key stakeholders (brokers, warehouses, logistics providers), • Support planning, reporting, and continuous improvement of logistics operations, • Assist the Logistics Team Lead and Head of Supply Chain with ad hoc tasks, • Deliver a high standard of customer service

We're recruiting for a project manager with a strong knowledge of large format printing. You will take ownership of a major account and will need to build and develop strong relationships. This is a hands on position and will require extensive, UK based travel. You will therefore need to be confident working independently, have a commercially sharp mind and be experienced managing multiple projects. The role: * Manage and grow key accounts * Build relationships with stakeholders across client sites and head office * Lead projects from end to end including surveying, quotation, installation and after care * Identify upselling and cross selling opportunities * Handle pricing, quotes and approve timelines * Work closely with the internal design, production and installations teams What are we looking for? * Previous experience with large format print - signage, banners, totems is essential * Experience with sales, account manager, project management or customer service * Strong commercial awareness * Excellent relationship management * Full UK driving licence Are you ready to take the next step on your journey? This role is office based with extensive UK travel to various sites...

HEAD OF SUPPLY CHAIN MAIN PURPOSE Responsible for UK and EU supply chain, covering budgeting, planning, inbound freight, B2B and D2C order management, warehousing, outbound freight. Setup operational strategy to optimise customer service and minimise operational costs. Manage budgets and drive continuous improvement internally and with supply chain partners, monitoring performance through KPIs and regular benchmarking. RESPONSIBILITIES OF JOB • Lead the UK/EU Operations team, managing workloads, deadlines and communication., • Effectively recruit, motivate and develop staff, driving a culture of continuous improvement., • Manage external supply chain providers including 3PLs, driving a high level of service, on time delivery and cost efficiency., • Setup annual UK & EU operational budget, driving cost reduction per unit sold. Monitor monthly performance against budget using KPIs, implementing preventive and corrective measures as required., • Liaise and align with Sales, Finance and Customer Services to achieve business objectives across B2B and D2C distribution., • Lead NetSuite ERP implementation for ITUK/ITEU Operations., • Lead any operational project, including migration to new providers or new EU markets, new IT systems, and supply chain planning of promotions. Achieve successful launch, on time and to budget., • Ensure high level of stock availability across B2B and D2C while minimising working capital., • Manage complexity of high cube products, coupled with challenges of nested product and size sell though imbalance., • Drive supply chain efficiency to reduce lead time to market and supply chain costs., • Minimise chargebacks and demurrage charges., • Ensure adequate business continuity processes and succession plan at all levels., • Experience in an operational leadership role, dealing with consumer goods., • Educated to degree level, preferably in business, logistics or supply chain., • Strong, broad knowledge of operational best practices (process mapping, project management)., • Experience managing D2C and B2B distribution providers, providing regular forecasts to secure throughput and storage capacity. Drive efficiency and provide high level of customer service., • Experience managing inbound and outbound freight providers, monitoring and driving performance to ensure on time in full delivery, while minimising cost per unit shipped., • Project management experience., • Experience cross costing and tendering for supply chain services and setting up contracts., • Experience of working with an ERP system (NetSuite an advantage)., • Advanced proficiency in Microsoft Office, especially Excel., • Strong leadership and interpersonal skills., • Exceptional communication skills, both written and verbal. Location: SG13, Hertfordshire Working Hours: 9am till 6pm (1 hour lunch) Salary: Negotiable Office Based (this is not a hybrid/remote vacancy) *PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, for whom we are working on a confidential basis. Please note - we are working on a job advertising-only basis for the client, rather than the full recruitment process. The client shall contact you directly should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website.

Job Profile for Design Manager - TP45788 Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. Position: Design Manager Location: Hertford / Thetford Salary: £55,000 - £65,000 Design Manager required. Our client is a well-established and leading design and manufacturer of sheet metal fabricated products for the construction industries. Due to ongoing success and growth of the business they are seeking an experienced Design Manager / Drawing Office Manager to manage close knit design teams in their Thetford and Hertford facilities. Design Manager Job Overview • Taking overall responsibility for the Hertford and Thetford drawings offices, • Planning and delegating design work throughout both drawing offices to ensure drawings are produced in accordance with timescales, quality and customer requirements, • Liaising with stakeholders to ensure that designs meet commercial, quality and statutory requirements, • Reviewing current processes and software's, and seeking opportunities for improvements, • Overseeing recruitment, training, disciplinary and one to one meeting within the design teams, • Experience with AutoCAD and 3D software such as Inventor or Solidworks, • Excellent communication and leadership skills, • Experience in a sheet metal fabrication environment, with a knowledge of CAM software such as Radan or TruTops, • Willingness to travel between the Hertford and Thetford sites, • Salary £55,000 - £65,000 - depending on experience, • Company Laptop & Phone, • 25 days holiday, plus bank holidays (3 days to be taken at Christmas), • Private Health Insurance after the qualifying period., • Pension., • Death in Service Benefit. xrnqpay Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

We are looking for a Head of Developer and Wholesale Services to lead our Developer Services, Wholesale, and Non-Household (NHH) customer operations. Reporting to the Director of Customer Experience, this is a senior, strategic leadership role responsible for elevating our D-MeX and BR-MeX performance, strengthening commercial outcomes, and delivering exceptional end-to-end experiences for developers and NHH customers. You will lead a function of approximately 60 colleagues, shaping a high-performing, customer-centric operation that balances commercial efficiency, regulatory compliance, and operational excellence. Ensure all your application information is up to date and in order before applying for this opportunity. The Role You will own the strategic direction and delivery of Wholesale Services, Developer Experience, and NHH customer performance. Youll set clear expectations, build strong partnerships across the business, and use data, insight, and governance to drive improvements, reduce complaints, enhance service quality, and deliver financially sustainable outcomes across AMP cycles. You will act as a visible leaderinternally and externallyrepresenting Affinity Water across industry bodies, influencing best practice, and ensuring we are recognised as a top-three performer in D-MeX and BR-MeX. Key Responsibilities * Set and deliver the Wholesale & Development Experience strategy, ensuring alignment to regulatory obligations, customer expectations, and corporate goals. * Lead performance across key measures including D-MeX, BR-MeX, NHH revenue collection, complaint reduction, PCC/demand reduction, and income assurance. * Manage commercial relationships with delivery partners, ensuring quality, compliance, and operational resilience. * Act as Affinity Waters external ambassador, influencing industry forums, NAVs, SLPs and Water UK committees. * Ensure full compliance with all regulatory licences, charging rules, codes, and competition law. * Provide financial leadership, managing a circa £20m annual budget (Totex-neutral approach across Opex and Capex). * Lead a function of ~60 FTE, fostering a high-performance culture built on accountability, collaboration, and continuous improvement. * Oversee customer experience, charging, revenue, governance, and risk, ensuring transparency, fairness, and trust. * Champion health, safety and wellbeing across the function, ensuring suppliers meet CDM standards and Affinity Water policies. * Participation on Emergency Controller standby rota About You Were looking for a decisive, strategic, and customer-focused leader with deep experience in Developer Services, NHH markets, or regulated customer operations. Essential Experience * Senior leadership in regulated, customer-facing environments * Strong understanding of Developer Services, NHH retail market, charging frameworks and regulatory expectations * Evidence of delivering customer experience improvements and strong MeX performance * Experience managing commercial partners and supply chains * Financial and commercial acumen, including revenue-focused operations * Outstanding communication and stakeholder influence, including senior forums Desirable Experience * Experience presenting to Executive and Board-level audiences * Track record in emerging or competitive market environments * Experience delivering operational change in complex or regulated settings Skills & Attributes * Customer-first mindset and strategic thinking * Strong judgement, decision-making, and problem-solving skills * Ability to inspire teams and lead change at pace * Confident, clear communicator with excellent written and verbal skills * Collaborative, relationship-focused leadership style Benefits * Salary circa £100,000 dependent on skills and experience * Car allowance * Minimum 2 days per week in our Hatfield office * Learning and development opportunities including mentoring, formal courses, and open learning resources * Entry into the Senior Manager bonus scheme * 2630 days annual leave, rising with service, plus the option to buy up to 5 extra days * A personal Celebration Day for a religious or cultural occasion important to you * Generous double-match pension scheme (company contribution capped at 12%) * Enhanced family policies including Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave, and paid Carers Leave * Menopause and Reasonable Adjustments policies * Access to our Wellbeing Centre for physical and mental health support * Discounts on retail, dental, and medical insurance through Tap4Perks * Up to 4 Affinity Days per year to volunteer in the community * Life Assurance Disability Confident As a Disability Confident employer, we offer interviews to disabled candidates who meet the essential criteria and opt in on the application form. If application numbers are very high, we will take a fair and proportionate number of disabled candidates through. A full job description is available from the Talent Acquisition team. xrnqpay Affinity Water is committed to building a diverse, inclusive workforce that reflects the communities we serve and where everyone can thrive.

A multinational IT managed service company is seeking a Customer Experience Director to manage the Service Desk function. Candidates should have a Bachelor's degree in IT or related field and experience in leadership roles within an IT managed service and Service Desk operations. This role involves

Are you passionate about delivering premium customer experiences? Do you thrive in a sales-driven environment and have a background in luxury retail? This could be your next exciting opportunity. Our client is seeking a confident and customer-focused Retail Sales Specialist to represent their innovative product range in a leading retail environment. You'll be the face of a globally recognised brand, engaging with customers, showcasing cutting-edge technology, and driving sales through meaningful in-store interactions. Role: Retail Sales Specialist - Luxury Retail Pay: £13.36 per hour PAYE Location: Welwyn Contract: 16 hours per week - Monday & Tuesday IR35 Status: Inside What You'll Be Doing: Deliver premium customer engagement by demonstrating product features tailored to individual customer needs. Achieve and exceed sales targets, contributing to overall store performance. Build strong in Retail Sales Specialist - Luxury Retail iu-store relationships, becoming a trusted expert and valued part of the retail team. Maintain impeccable brand presentation, ensuring displays and stock levels meet brand standards. Track and report sales performance using our dedicated platform in real time. What We're Looking For: Experience in luxury or premium retail environments, with a strong focus on delivering exceptional customer service. Proven ability to consistently meet or exceed sales targets. Confident communicator who can engage customers and build rapport quickly. Passionate about technology - whether it's floor care, hair care, or lighting, you'll be excited to share your product knowledge. Proactive, results-driven mindset with a keen eye for presentation. A team player with an ambitious, can-do attitude and a drive for continuous improvement. Two years referencing will be required If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best known companies who demand the highest standard of applicants. "Follow @LineUpAviation on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the #LineUpAviation tag at anytime! Thank you for your follow

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

You will: Provide strategic leadership across rent, service charges, and income collection Oversee policy development, compliance, and regulatory alignment Lead on income maximisation and arrears reduction strategies Drive continuous improvement, system enhancements, and service transformation Mana

Improving customer service performance through clear standards, feedback and service metrics. This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. Experience leading

A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. This is a pivotal role, within on

Primary ResponsibilitiesDemonstrates role model customer behavioursActs as an inspirational role model across the group in the delivery of great customer serviceDevelops strong working partnerships with colleagues in Customer Service and across functions to support the delivery of best-in-class cust

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, rep

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, rep

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. You will drive strategic initiatives and ensure customers achieve value from blockchain analytics solutions. Ideal candidates have over 7 years in Customer Success,

Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consistently high standards of operational services and exceptional user experience across Service Desk, Infrastructure and Platform and Visitor Technology Ser

The London Borough of Harrow is seeking a visionary and collaborative Head of Service to lead the Families First & Practice Model development workstream. The London Borough of Harrow is embarking on an exciting period of change as we deliver a series of ambitious Children’s Reforms Programmes - in

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. UK directorate to deliver critical government products and services at scale.

Head of Operational Excellence Development. We’re flexible; most roles let you mix office and home working. Everyone gets a paid day off annually to volunteer.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. Head of Salesforce Field Service. Head of Salesforce Field Service (UK & Irelan

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple products. Experience operating beyond 1st line support, with exposure to more advanced troubleshooting and customer scena

A global technology company seeks a Head of Customer Engineering to lead teams in providing trusted technical advice that drives cloud transformation outcomes. This role involves managing cloud solutions, fostering partnerships with customers, and providing thought leadership in a fast-paced environ

A leading catering company in London is seeking a Head of Retail to lead a dynamic team. The ideal candidate will have experience in catering and hospitality, showcasing a passion for food and service. Responsibilities include inspiring the team, building client relationships, and ensuring outstandi

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

A leading fire detection firm based in Central London is seeking an experienced manager to lead the service delivery team. The role entails managing engineering staff, ensuring compliance with standards, and maintaining strong customer relationships. Candidates should have significant experience in

A leading rail transportation company in the UK is seeking a Head of HR Shared Services to lead their HR function. You will oversee a high-performing team, ensuring efficient delivery of HR services and compliance with UK employment law. This full-time position offers a competitive salary, annual pe

Oversee the management of the Customer Sustainability Playbook and Dashboard, equipping key account management teams with latest sustainability information to better service customers at a local level. Partner with Sales Directors and customer facing teams to understand the sustainability priorities

Service Care Solutions are recruiting on behalf of a local authority in Hampshire for a Head of Procurement to join the team on a temporary basis. Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

A local authority in Southend-on-Sea is looking for an experienced Head of Service for Safeguarding & Family Support. In this high-impact role, you will lead the transformation of Children’s Social Care, ensuring effective service delivery while managing multiple teams. Candidates should have prov

A leading technology firm in the UK seeks a Head of Managed Service Operations to lead their professional services practice. The ideal candidate should have a deep understanding of live service operations, the ability to innovate through automation, and strong leadership skills. This role involves m

The London Borough of Harrow is seeking a visionary and collaborative Head of Service to lead the Families First & Practice Model development workstream. Head of Service – Families First Practice Development Lead. The London Borough of Harrow is embarking on an exciting period of change as we deli

As Head of Retail & Customer Insights, you will be at the. Head of Retail & Customer Insights. Head of Retail & Customer Insights.

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. You stay at the frontier of the latest developments & ensure every bit

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. This is a remote-first position

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. If you’

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. The company offers comprehensive benefits, including mental health support and performance incentives, nurturing a diverse and inclusive environment.

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Strong experience of working from small all the w

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people. We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved childre

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. This position focuses on customer rete

Head of Strategic Account Management – Service (NHS & Private Groups). This is a senior leadership role, responsible for leading a team of 6 Strategic Account Managers, owning the performance, retention and growth of a portfolio of high-value, long-term contracts. Driving early-stage renewal plann