Head of customer service jobs in Welwyn Garden CityCreate job alerts

At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer • A market competitive base salary of £42,921.87, (Inclusive of night allowance) complimented by an average OTE ranging from £43,000 to £53,000. Where you’ll work You’ll be part of the Harlow cluster, covering areas like Harlow, Bishop’s Stortford, Sawbridgeworth, Waltham Abbey, Epping, Hoddesdon. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need... Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points Investing in your technical development - At the RAC, we're committed to technical excellence. Whether you join us with formal qualifications or extensive hands-on experience, all technicians follow the same structured development pathway, combining practical learning with ongoing support and the opportunity to work towards industry-recognised accreditation. As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £42,921.87 a year and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer • A market competitive base salary of £48,121.87, (Inclusive of night allowance) complimented by an average OTE ranging from £43,000 to £53,000. Opportunities in Chigwell Enfield Dagenham What you’ll need: Either: • NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or • 5+ years’ experience as a Vehicle Technician/Mechanic and • A full UK driving licence with fewer than 6 points As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £42,921.87 a year and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer • A market competitive base salary of £48,121.87, (Inclusive of night allowance) complimented by an average OTE ranging from £43,000 to £53,000. Opportunities in Chigwell Enfield Dagenham What you’ll need: Either: • NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or • 5+ years’ experience as a Vehicle Technician/Mechanic and • A full UK driving licence with fewer than 6 points As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £42,921.87 a year and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer • A market competitive base salary of £48,121.87, (Inclusive of night allowance) complimented by an average OTE ranging from £43,000 to £53,000. Opportunities in Chigwell Enfield Dagenham What you’ll need: Either: • NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or • 5+ years’ experience as a Vehicle Technician/Mechanic and • A full UK driving licence with fewer than 6 points As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £42,921.87 a year and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer • A market competitive base salary of £42,921.87, (Inclusive of night allowance) complimented by an average OTE ranging from £43,000 to £53,000. Where you’ll work You’ll be part of the Harlow cluster, covering areas like Harlow, Bishop’s Stortford, Sawbridgeworth, Waltham Abbey, Epping, Hoddesdon. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need... Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points Investing in your technical development - At the RAC, we're committed to technical excellence. Whether you join us with formal qualifications or extensive hands-on experience, all technicians follow the same structured development pathway, combining practical learning with ongoing support and the opportunity to work towards industry-recognised accreditation. As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £42,921.87 a year and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer • A market competitive base salary of £42,921.87, (Inclusive of night allowance) complimented by an average OTE ranging from £43,000 to £53,000. Where you’ll work You’ll be part of the Harlow cluster, covering areas like Harlow, Bishop’s Stortford, Sawbridgeworth, Waltham Abbey, Epping, Hoddesdon. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need... Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points Investing in your technical development - At the RAC, we're committed to technical excellence. Whether you join us with formal qualifications or extensive hands-on experience, all technicians follow the same structured development pathway, combining practical learning with ongoing support and the opportunity to work towards industry-recognised accreditation. As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £42,921.87 a year and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer • A market competitive base salary of £42,921.87, (Inclusive of night allowance) complimented by an average OTE ranging from £43,000 to £53,000. Where you’ll work You’ll be part of the Harlow cluster, covering areas like Harlow, Bishop’s Stortford, Sawbridgeworth, Waltham Abbey, Epping, Hoddesdon. We organise work locally so you can start and finish at home, focusing your day on getting members back on the road in your local area. What you’ll need... Either: NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience or 5+ years’ experience as a Vehicle Technician/Mechanic and A full UK driving licence with fewer than 6 points Investing in your technical development - At the RAC, we're committed to technical excellence. Whether you join us with formal qualifications or extensive hands-on experience, all technicians follow the same structured development pathway, combining practical learning with ongoing support and the opportunity to work towards industry-recognised accreditation. As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault-finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head-on and making a real impact on the roadside - combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided. The RAC has been a trusted name for over 125 years, combining heritage with innovation. If you're looking for a career in roadside automotive services that’s rewarding, fast-paced, and full of variety - this is it. No CV required when you apply – it's easier than ever to start your journey with us. As a Roadside Technician at RAC, you’ll get benefits that go the extra mile: • Strong base pay – £42,921.87 a year and realistic OTE of £60,000, with top-performers earning significantly more through bonuses and enhanced overtime rates, • Share in our success – Join our colleague share scheme for free to benefit from the future growth of the business, • Free RAC Ultimate breakdown cover – From your very first day, • Car salary sacrifice scheme – Includes electric vehicle options (after 12 months) to help you save on tax, • Generous holidays – 23 days plus bank holidays (rising to 25 with service), • Pension & life cover – Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits), • Wellbeing support – 24/7 confidential support helpline for you and your family, • Exclusive discounts – Save on tools, tech, holidays, and more through our Orange Savings portal Sound like your kind of role? Here’s what we’re after: You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC. Whether you’re on a busy roadside or a quiet cul-de-sac, you stay calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery - no two jobs are the same. You’ll be equipped and ready for every call-out, with the tools, tech, and support to get the job done. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. Why RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand. We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

We have a fantastic opportunity for maternity covering a Head of Sustainable Diets! You will be responsible for building and delivering the UK Sustainable Diets strategy and for crafting and supporting the strategies within other group markets, incl. ROI, CE and Booker. You will work closely with Categories, Customer, Insight and Comms as key stakeholders in the building and communication of the strategy. You'll also lead the communication and engagement of the strategy across the business, as well as reviewing and measuring progress against goals and commitments. You will report into Group Sustainability Director as a member of the Sustainability Leadership Team., The above information is a shortened summary, refer to our policies for full details You will be responsible for • Developing the short, medium and long term strategy and action plan for sustainable diets alongside the wider Group Planet Plan and Health strategy, • Engagement and communication of strategy across the business., • Continuing to drive diets shift delivery plans by working with stakeholders such as Health, Commercial, Customer, Insight and Comms teams., • Influencing across the business to ensure sustainable diets is a key priority where relevant., • Leading a cross functional team groupwide to deliver our diets strategy and plan., • Ensuring all teams across the business have access to the information and data they need in order to build, forecast, deliver and measure their plans where relevant., • Reviewing and communicating progress against the strategy., • Engaging with external partners regarding our diet shift strategy, plans and progress, eg, investors, charity partners, foundations, academia, industry partners, suppliers., • Disclosing accurate progress reports against our internal & external commitments where relevant., • innovation pipeline and the Sustainability Reporting Manager workstream., • Developing the team in line with the Winning Behaviours. Strong people leadership experience, with a proven ability to build, develop and motivate high-performing teams., • Experience creating and delivering large-scale strategic plans that drive measurable business and customer outcomes., • Strong analytical skills, with experience using customer, market and performance data to shape strategy and inform decision-making., • A track record of successfully leading cross-functional teams and influencing senior stakeholders in a complex organisation., • Excellent communication and engagement skills, with the ability to bring colleagues on a journey and drive alignment behind a shared vision., • The ability to balance strategic thinking with practical execution to deliver meaningful impact. You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we're all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone's welcome. That's why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying. We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. to find out more! • Annual bonus scheme of up to 45% of base salary., • Car Cash Allowance., • Holiday starting at 25 days plus a personal day (plus Bank holidays)., • Private medical insurance., • Retirement savings plan - save between 6% - 10% and Tesco will contribute 1.5 times this amount., • 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave. #J-18808-Ljbffr

Our client, a leading organisation in the retail sector, is seeking a talented Systems Analyst to join their dynamic team at the Head Office. This temporary position is set for a duration of 9 months and offers an exciting opportunity to work in a fast-paced environment while supporting critical technology systems that enhance the experience for both customers and colleagues. As a Systems Analyst, you will play a pivotal role in ensuring the seamless operation of technology platforms. Your responsibilities will include: • Investigating and diagnosing reported technology issues., • Collaborating with product, engineering, and infrastructure teams to resolve incidents., • Identifying patterns and trends related to incidents and escalating them as necessary., • Retaining ownership of issues while keeping stakeholders informed of progress., • Publishing knowledge base articles for newly identified issues., • Engaging with third-party vendors for event support., • Providing meeting room support and collaborating with the Events team for executive events., • Occasionally offering out-of-hours support for planned activities. To thrive in this role, candidates should possess a blend of technical expertise and excellent communication skills. The ideal candidate will have: • Good knowledge of ITIL processes, particularly Incident and Problem Management., • Experience with ITSM tools such as ZenDesk or Service Now., • Proficient knowledge of Windows 11, Office 365 Suite, iOS, Android, and various peripherals., • Familiarity with meeting room technologies (e.g., Cisco TP, MTR)., • Strong network troubleshooting skills., • A background in call handling within an IT Service Desk environment., • Experience troubleshooting Windows desktop issues and applications., • ITIL certification is a plus., • Solid understanding of IT Asset Management and the IT Asset Lifecycle., • Previous experience in a 24/7 shift environment is advantageous., • Exceptional customer focus with a knack for root cause analysis. This role requires on-site presence 5 days a week, allowing for collaborative engagement with key teams, including Service Desk, Executive Support, and Service Operations. The successful candidate will enjoy the opportunity to work closely with a large stakeholder group, making a tangible impact on the organisation's technology support landscape. • Work in a vibrant and supportive team environment., • Engage in challenging and rewarding projects that directly influence the organisation's operations., • Gain valuable experience in a prominent retail organisation while enhancing your technical skills. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. #J-18808-Ljbffr

As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports th

This role would suit an experienced Head of Housing, Housing Operations Manager, Housing Needs Manager or Assistant Director seeking a high-impact interim assignment during a period of organisational change. Lead the delivery of homelessness prevention, housing advice, temporary accommodation, rough

As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports th

Sphere Digital Recruitment is partnering with a venture-backed B2B SaaS business to recruit a Head of Customer Success to lead and scale its global CS function. The role reports to the CRO and oversees a team across CS and Technical Support, owning retention, expansions and customer health across en

As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports th

A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. They're looking for someone with the credibility and gravitas to become the senior Customer Success voice in the room when it matters most, leading strategic customer conversations,

As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports th

East of England Ambulance Service NHS Trust is seeking a Head of Risk Management to lead risk governance and drive a proactive, learning-oriented culture across the Trust.

As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports th

The Head of Product & Service Management will steer strategy, governance and delivery of the digital portfolio across multiple teams and external partners. Etio is a mission-driven organisation delivering digital products and services within a national programme. The role connects product strategy w

As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports th

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

Credit Technologies, a UK fintech, seeks a hands-on Head of Product to own the product function and customer experience.

Join us as Head of Customer Data Science & AI and help shape the future of how TUI uses advanced analytics, machine learning and artificial intelligence to create exceptional customer experiences. You’ll define and deliver the strategic vision, roadmap and direction for Data Science and AI across

As a Head of Practice you will draw on your considerable, professional Social Work experience to lead and inspire those around you to ensure the delivery of high-quality services and practice. We are recruiting for a Head of Practice to be part of our senior leadership team covering North Yorkshire,

Reporting to the Group IT Director, you will take ownership of a multi-site support operation and lead the evolution of service delivery, service management and user experience across the organisation. An ambitious and growing business is seeking a Head of IT Service & Support to shape, modernise an

The service is designed to streamline the end-to-end process of tax form collection, validation, and filing for Qualified Intermediary (QI) and Non-Qualified Intermediary (NQI) customer firms. GLOBAL HEAD OF US WITHOLDING TAX FILING SERVICE - US TAX COMPLIANCE KNOWLEDGE REQUIRED. By applying, candid

You will shape how customer insight, service performance and regulatory compliance drive decision making, ensuring tenants are at the heart of service delivery. Working with senior leaders and partners, you will use insight, data analysis and customer engagement to identify improvement opportunities

We are supporting an established industrial business in the appointment of an Interim Head of Service Centre to lead and develop its field-based service operation. This is a commercially focused operational leadership role, with a clear mandate to professionalise the Service function, improve its vi

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. Own gross pro

Gearset is seeking a Head of Customer Implementation to lead our onboarding and DevOps Architecture teams, ensuring consistent delivery across enterprise and mid-market customers. You will partner with Sales, Solutions Engineering, Customer Success and delivery partners to shape how we work, improve

The Head of Product & Service Management will be responsible for the strategic direction, governance and effective delivery of the programme's digital products, technology-enabled services and supporting data environment. This role will connect product strategy with operational service delivery, ens

We are seeking an experienced Interim Head of Service to lead and manage Fleet Services and Passenger Transport functions during a period of transition and service development. Role: Head of Service – Fleet & Passenger Transport. Significant experience operating at Head of Service level or equival

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

Head of Existing Customer Analytics – Financial Services. As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

TUI Group, a leading travel and experiences company, seeks a Head of Customer Data Science & AI to shape the strategic direction of analytics across Marketing, Sales & Customers. You will drive AI initiatives, build business cases and deploy scalable ML solutions that boost customer engagement and o

Daily Mail is seeking a Head of Customer Insight to build and own an ongoing insights function across key markets. You’ll champion living customer segmentation, enable self-serve access and regular reporting; present findings at senior levels and drive adoption of customer thinking across the orga

ResponsibilitiesProvide professional medical leadership across Chailey services and advise the Divisional leadershipSupport equitable patient care, experience, access and outcomes; implement national and Trust initiativesDevelop

Manages air conditioning service delivery, leading engineering teams, ensuring compliance with regulations, and overseeing operational and financial performance.

Lead customer account management and support teams to enhance the customer journey, focusing on satisfaction, retention, and account growth.

The Insolvency Service, in partnership with Inspire People, is seeking a Head of Digital Resilience and Business Continuity (BCDR) with expertise in Azure Site Recovery (ASR), cloud disaster recovery, business continuity, cyber resilience and governance. Protect the resilience of critical public ser

Head of Approved Dosimetry Service (DRPS). Package: £62,210 - £75,000 (depending on your suitability, qualifications, and level of experience).

Are you a Service Manager or Head of Service from a security, engineering or technical background, looking to take ownership of service operations within a growing engineering business?. Head of Service (Security Systems / Engineering).

Leads strategic and operational oversight for service charges, rent, and income collection, ensuring compliance and maximizing income for over 7000 homes.

We are working with our client to recruit an experienced Service Manager to take responsibility for the safe, compliant and effective delivery of planned and reactive maintenance across a large, geographically dispersed estate. Service Manager | Nottingham | £42,000–£45,000 | 12 Month FTC.