Head of customer success jobs in Godalming - Page 11Create job alerts

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. Head of Customer Experience and Operations (0004-26) - Derby, DE

Lead, coach and grow a high-performing Customer Success team, creating a positive and accountable culture. Proven experience leading and scaling Customer Success teams in a SaaS or tech-led environment. Build structure, processes, KPIs and playbooks that bring clarity and consistency to Customer Suc

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from p

Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - using customer insight, strong creative vision and analytical rigour to deliver innovation which has a measurable impact on customer love and revenue growth. Accou

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Deliver to a Customer Service strategy (as agreed with Senior Management), which focuses on creating a customer-centric culture. Champion

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll spe

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

A leading trading platform in London is seeking a Head of Customer Success to manage their global success teams. Candidates should have proven experience in customer success within the financial spread betting industry. This position offers a competitive salary and a range of benefits, including pri

A leading fintech company in Greater London is looking for a Customer Success Director to build and lead a global team. Ideal candidates should have 6+ years of relevant experience, strong commercial awareness, and excellent leadership skills. Join a dynamic team focused on transforming the customer

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. Reporting directly to the COO and contribute to the strategic direction and continuous improvement of the customer success func

A leading FinTech company in London seeks a VP of Customer Success to lead customer lifecycle management post-sale. This role demands 8+ years of experience in Customer Success leadership within a B2B SaaS or FinTech environment. The role offers flexible working arrangements and numerous benefits in

A cutting-edge AI research company in Greater London is seeking a VP Customer Success to lead the customer journey and drive renewals. The role requires 8–15 years in customer success roles, aiming to enhance customer value and ensure satisfaction for global brands.

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Understanding of search, e

The ideal candidate should have a proven track record in customer care leadership, excellent communication skills, and proficiency with Microsoft Office. A leading housebuilder in the UK seeks a Head of Customer Care to lead their Customer Care function. This role offers significant opportunity for

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

A fast-growing B2B SaaS platform is seeking a Head of Customer Success to lead and scale their Customer Success function. The role involves driving retention and expansion, mentoring a high-performing team, and taking a strategic approach to customer success. Ideal candidates will have 4-7 years of

A leading IT consultancy firm seeks a Head of Customer Service in England to lead the Customer Support and Service Management departments. The ideal candidate will have a strong technical background, experience managing customer-facing teams, and the ability to foster a customer-centric culture. Thi

A leading analytics firm in London is seeking an experienced Head of Existing Customer Analytics to lead a high-impact team focused on data-driven insights. A strong background in customer analytics and service operations is essential for success in this role. You will be responsible for shaping how

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

Partner, Head Partner, of CDD, EDD and Customer Screening. Lead and inspire a specialist team of financial crime professionals, in the UK and India. Be curious: explore, sponsor and foster the development of new technology to drive efficiency, manage risk, and provide better customer outcomes.

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from p

We’re offering an exceptional opportunity for a dynamic Head of Customer Experience to design and deliver a comprehensive end‑to‑end Customer Experience (CX) improvement programme, driving initiatives that redefine how we serve our customers and achieve our business objectives. This high‑pro

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. Customer Success, Account Management, or a related customer‑facing role with

A leading financial services provider in London seeks a VP of Customer Success to drive customer satisfaction and retention. Ideal candidates have 8 years of experience in B2B SaaS or FinTech, along with exceptional leadership and problem-solving skills. The position offers competitive benefits incl

A leading construction company in the UK is seeking a Head of Customer Relations to join their Facilities Management team. This role involves leading customer growth and engagement strategies, building high-value relationships within the public and private sectors, and positioning the company as a t

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. As Head of Customer Experience & Operations, you’ll lead the s

We believe that our employees are the heartbeat of our success. In addition to providing a competitive compensation package, some of the key benefits we offer are:. You will serve as the final point of escalation and strategic partner for our largest EMEA customers, navigating complex commercial neg

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,

Strong customer‑centric mindset, with a track record of improving customer journeys and operational performance. This role is responsible for the planning, execution and control of these critical functions, ensuring a high-quality, compliant and customer‑centric service. At BNP Paribas Personal

A leading consultancy in the financial sector is seeking a Customer Success Director to drive customer satisfaction and revenue growth. The ideal candidate will have over 8 years of experience in Customer Success or Account Management within Capital Markets or B2B SaaS. Key responsibilities include

A leader in the DevOps sector is seeking to fill a pivotal leadership role overseeing Customer Success teams across the EMEA region. The successful candidate will drive the adoption of advanced DevOps practices and manage both team leaders and individual contributors. This role requires a proven bac

They’re now hiring a Head of Customer Success to lead and scale a large, phone-led customer operation, currently 20+ people and growing quickly to 50+. If you’re a Customer Success leader who cares as much about how teams perform as what they deliver, this one is worth a conversation!. The work

A leading financial services company in the United Kingdom seeks a Senior Product Manager/Head of Product to enhance customer sales journeys. You will own the product strategy, lead cross-functional teams, and ensure the integration of systems for seamless experiences. This role significantly impact

A leading delivery service provider in Greater London is seeking a Head of Customer to lead the customer strategy and enhance the customer experience. Ideal applicants should have proven experience in a senior customer-success role, excellent communication skills, and a strong understanding of B2B c

Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain strong, sympathetic, long‑term customer relationships. Foster a culture of success, collaboration, and continuous professional growth. We are seeking an experienced, highly motivated and cus

As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics - Financial Services.

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

A top-managed hosting company in Greater London is seeking a Head of Customer Success to lead its customer success strategy. This role involves overseeing customer satisfaction initiatives, driving customer retention, and managing a cross-functional team to ensure customer happiness. The ideal candi

A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. This role is essenti

As the Head of SaaS Customer Implementation, you will be the driving force behind how we enable customers and partners to go live, stay supported, and thrive using our solutions. Successful track record of customer excellence. All final interview candidates will be subject to a DBS check as a pre‑

Take ownership of the customer contact program to engage our three targets persona segments: C-level, Line of Business owners and users. Head of Content & Customer Advocacy. Take ownership of the ambassador program (VoC) to connect our happiest customers to advocacy opportunities, such as speaking s

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. SuccessFactors (HCM) Head of UKI Customer Success. Lead the SAP SuccessFactors customer success strategy for the UK&I HCM market unit.

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. In this role, you will manage all customer-facing teams, driving service excellence through innovative AI solutions and rigorous performance monitoring

Reporting directly to the Director of Customer Excellence and working closely with NGED’s President’s office and Operational Directors, you’ll be the voice and leader of Customer Experience for the entire NGED business. We’re offering an exceptional opportunity for a dynamic Head of Customer

This strategic role involves leading a team of Customer Success Managers, driving customer engagement, and ensuring clients realize the full value of the product suite. A leading fintech company in Greater London is hiring a Head of Customer Success. Successful candidates will have strong leadership

We are looking for a Head of Customer Success to lead the next phase of Customer Success at Leadoo. This is a unique opportunity to lead Customer Success for a product that delivers clear, measurable commercial impact — and to help shape the next phase of how Customer Success operates. Leadoo is p

A high-performing secondary school in the United Kingdom is seeking an exceptional Head of Geography. Ideal for an experienced teacher or established subject leader, this position offers the chance to make a significant impact on student learning while supporting your leadership career in a supporti