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The Extracare Charitable Trust are recruiting an Income Management Officer HB (housing benefit) on a full-time, temporary basis (6 months), at our Head Office in Binley. This is a fantastic opportunity for an Income Management Officer to join our friendly team and support the commitment in delivering ExtraCare's mission of “better lives for older people”. Benefits include • Hybrid/flexi-working model, • 25 days annual leave, plus bank holidays, • Enhanced maternity & paternity allowance, • Up to 9% employer pension contribution (5% employee), • Eligible for Blue Light Card discounts, • Attendance reward, • Free life insurance, • Buy and sell holiday, • Cycle2work scheme, • Employee asssitance programme, • Position: Income Management Officer HB (housing benefit), • Hours: 37.5 hours per week (temporary, 6 months), • Salary: £14,547 (FTE £29,101.80 per annum)

The Extracare Charitable Trust are recruiting an Income Management Officer HB (housing benefit) on a full-time, temporary basis (6 months), at our Head Office in Binley. This is a fantastic opportunity for an Income Management Officer to join our friendly team and support the commitment in delivering ExtraCare's mission of “better lives for older people”. Benefits xrnqpay include • Hybrid/flexi-working mod Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity Please click on the apply button to read the full job description

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role The role ensures that the TTD directorate is doing things right by focusing on managing and measuring its performance. Overseeing and ensuring clear links to business outcomes and business value. With an ongoing remit to assess whether the TTD directorate is set up optimally to deliver the desired business outcomes. This role is part of Technology & Information where you'll help us give colleagues the infrastructure, support and insight they need to be brilliant. This post is available for up to six months as a secondment opportunity. What you'll achieve Accountable for how Transformation, Technology & Data (TTD) is managed across the organisation with a remit that covers Budget Governance, Commercial Management, Resource Governance, Performance Monitoring, Team Engagement and Development and Risk Management. Responsible to the CTIO for the central resource planning across TTD aligned to the strategic roadmap; the prioritisation of project and service plans; support for the overall governance of TTD. Responsible for developing and managing the supplier strategy, TTD commercial plans and activities, and ongoing vendor relationship management. Responsible for the accurate preparation, assessment, planning, measurement and communication for all activities in the TTD directorate. Develop and oversee budget for the function - working closely with SMT and Finance to align budgets to business objectives. Develop strategic partner and supplier strategy and manage engagement to ensure delivery to contract and inward investment opportunities. Governance of resource allocation across Transformation, Technology & Data teams to maximise efficiency and appropriate allocation of resource to capex and opex budgets Ensure team capacity and capability is aligned to business strategic roadmap and requirements Track strategic and operational performance of the function - scorecard and OKRs Communication of plans, regulations and policies to senior stakeholders within the business, in a clear and understandable way. Liaison across the Exec, Leadership and Head of Service communities, and also externally to business owners and stakeholders on TTD governance committees.What you'll bring Essential skills An effective mix of technical expertise, leadership capabilities and strategic skills including: Strategic vision - aligning Transformation, Technology & Data strategies with business objectives, customer and colleague outcomes. Technical expertise - an awareness of the technology and data estate within Orbit, and the strategic technology and data roadmap Leadership and management - experience of leading teams (direct and matrix), managing complex deliveries and projects, and fostering collaboration Change management - adapting to and leading organisational change, with specific focus on Transformation, Technology & Data organisations. Financial acumen - managing budgets effectively to optimise business value Business acumen - understanding business processes finance and how the delivery of transformational change and technology drives growth and efficiencies Data & Analytics - leveraging data for informed decision-making Resource planning - overseeing the alignment of Transformation, Technology & Data resource plan to ensure strategic delivery plans are achieved, as well as the directorate maintaining the required resources to assure operational service levels for technology and data. Experience of building cross-departmental relationships and effective communication with Exec, Leadership and Heads of Service, as well as the wider teams across the business. Demonstrate a high degree of emotional intelligence, with empathy and trust-building to support sound decision-makingWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role As a Transactional Assistant within Orbit, you will provide an excellent transaction processing and payment service to your customers and support the Transactional Services Management Team with day to day tasks. This will be an agile working role with generally two days on-site per week at our head office, Garden Court, in Coventry. This role is part of Finance where you'll help us to invest more back into communities and design for strength. What you'll achieve Processing high quantities of data and all financial transactions and payments received within the Group, in accordance with agreed timetables and formats. Download directly from Bankline the daily statements, process the payments in accordance with agreed timetables and formats Investigating and correcting missing or mis-posted transactions, advising housing management staff as necessary Establishing and maintaining great relationships with customers and councils, ensuring that you understand their needs and deadlines, specific to housing benefits. Post standing orders to accounts by accessing the files through WinSCP and collecting account numbers of errors through Excel using VLOOKUP formulaWhat you'll bring Essential skills Educated to O-Level/GCSE Level or equivalent, including Mathematics and English Ability to work on own initiative without supervision Appropriate experience of Microsoft Excel Good literacy skills and the ability to communicate clearly with customers Attention to Detail Experience in working in a transactional capacity.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role As Head of Customer Resolutions, you will lead with empathy and ambition to deliver outstanding resolutions that leave customers feeling supported, valued, and respected. You’ll inspire a culture of collaboration and growth, empowering teams to take ownership while making improvements that enhance the customer experience, to prevent complaints from recurring. You will be responsible for building strong relationships with the Regulator of Social Housing and the Housing Ombudsman, ensuring our policies and practices reflect evolving expectations and regulations, keeping on top of best practice, both inside and outside of the sector. This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers. This contract will end on 30 September 2026 as is being recruited to cover an internal secondment. What you'll achieve To lead and manage the customer complaints through to their resolution ensuring the optimum outcome for customers in in line with Everyday Excellence and in accordance with the regulator and HOS guidelines. This role is pivotal in championing a culture of trust, care, and continuous improvement, ensuring that customer satisfaction is at the heart of Orbit Housing’s operations. You will ensure that Orbit’s policies, practices, and strategies evolve to meet changing regulatory landscapes, while fostering strong relationships with stakeholders including the Housing Ombudsman and Regulator of Social Housing. Manage the flow of customer enquiries and guide the process of triaging them into service enquiries or complaints by allocating workload effectively across the respective teams. Deliver the customer journeys against the internal and HOS service level agreements including timescales, resolution types and to customer satisfaction targets/TSMs. Work to ensure the team remain motivated and consistent in delivering the optimum customer experience as defined by the Everyday Excellence standards. Act as the key liaison with the Housing Ombudsman, ensuring compliance with the Housing Ombudsman’s Complaint Handling Code and policy changes. Provide strategic leadership and direction to the complaints team to deliver a customer-centric approach to resolving complaints. Prepare reports on complaints and ombudsman cases for senior management and the board, highlighting trends, outcomes, and opportunities for improvement. Conduct self-assessments and audits to maintain compliance and demonstrate our commitment to excellence. Lead and motivate the department, fostering an inclusive environment that prioritises empathy and respect in every customer interaction. Embed a customer-first approach, ensuring every resolution reflects our commitment to trust, understanding, and care. Use data and insights along with quality assurance findings to identify trends and opportunities for improvement. Implement innovative tools and technologies that enhance efficiency and elevate the customer experience.What you'll bring Essential skills Demonstrated ability to develop and execute strategies that align with organisational goals and regulatory requirements, coupled with a passion for continuous improvement and innovation. A proven leader with experience managing teams through change in a regulated environment, capable of inspiring progress and accountability. Expertise in fostering cross-functional collaboration and embedding a customer-focused culture. A deep understanding of customer needs, with a proven track record of delivering high-quality, empathetic and effective complaint resolutions. In-depth understanding of the Housing Ombudsman’s Complaint Handling Code, housing regulations, and best practices.Why Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) 26 April 2026 Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role Orbit are delighted to be recruiting for two Information Governance Officer's to play a vital role in ensuring the safety of our customers and colleagues data. In this role, you will operate as a business partner within Orbit for Data Protection and provide IG advice and support where required. You'll also support the administrative requirements of the line manager (Head of Information Governance) with specific reference to Subject Access Requests, collating information in relation to security incidents and maintaining records to ensure that we remain legally compliant with Data Protection and other relevant legislation. This role is an agile working position based out of our Coventry, Garden Court office, with the team working roughly once per week on-site (subject to business need), and is part of Regulatory & Governance where you'll help us give colleagues the support and expertise they need to be brilliant. What you'll achieve Responsible for maintaining a record of all IG related policies & procedures Support the Head of Information Governance by ensuring all Data Subject Rights requests-including SARs-are logged, verified, managed and completed within statutory timescales and the Group’s policies and procedures. Support the Head of Information Governance to manage and co-ordinate all Social Tenants Access to Information Rights requests, ensuring compliance with relevant legislation, regulation, the Housing Ombudsman requirements and the Group’s policies and procedures. Manage the lifecycle of all information security incidents, ensuring accurate logging, timely triage, evidence gathering, documentation and closure in line with the ISM Incident Procedure. Updating and maintaining accurate records of all incident related documentation including the Information Security Risk Register (ISRR). To act as a business partner and support Orbit services where required to respond to tasks and queries and enable service to develop within the legal compliance framework for Data Protection Carry out Data Protection Impact Assessments in collaboration with all business areas, and manage identified risks Drive consistency and best practice within Orbit by identifying improvement opportunities and supporting implementation of new guidance, tools or training. Design, deliver and maintain Information Governance and Data Protection training programmes, ensuring they meet organisational needs and support a strong culture of compliance.What you'll bring Essential skills Knowledge of Data Protection (DP) legislation, information and records management and security management with support provided to become a qualified data protection practitioner. Professional qualification in Data Protection at foundation level or above (such as BCS certification) Experience of producing, analysing and summarising volumes of information/data Ability to investigate, analyse and compile reports providing insight into the business. Good IT skills including the use of Microsoft Office (e.g. Word, Excel, Outlook etc) Ability to comprehensively review policy and procedural documentation Ability to prioritise and work to deadlines setWhy Orbit? Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us. A rewarding experience that works for you We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles. A place to progress From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning. A purpose to feel proud of We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people. What brings us together is a passionate belief in progress and people. Read more about the values and purpose that drive us on our careers website. How we hire We aim to make our hiring process simple and fair: Online application Interview(s) Decision and offerWe put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check

Head of Housing Delivery & Partnerships. This role will provide strategic leadership across housing development, regeneration and partnership activity, ensuring the successful delivery of additional homes alongside wider place-based regeneration objectives. You will lead housing delivery and reg

Reporting at senior level, you will provide leadership across: ·Housing Strategy & Development ·Housing Options ·Housing Standards & Adaptations You will develop and deliver integrated Housing and Homelessness Strategies, driving initiatives to reduce homelessness, support

A relevant degree or professional qualifications in housing, law, governance or a related field. HEAD OF GOVERNANCE AND REGULATORY COMPLIANCE. Are you an experienced Housing professional looking for an amazing opportunity to lead and implement IMPAKT’s governance framework?.

Following an internal promotion, we’re recruiting a Head of Finance to provide inspiring, forward‑looking leadership to our finance team of around 30 colleagues. Help shape the future of social housing and make a lasting impact on communities across Cumbria and the North East. Reporting to the E

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A fantastic opportunity has emerged for a Head of Housing Management to join one of Adecco's leading public sector clients in a temporary role until they recruit permanently for the post (likely to be 3-6 months). Key elements of this role include: * Managing responses to complex professional o

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Croydon or Sittingbourne hybrid working available Southern Housingis looking for a dynamic and experiencedHead of Customer Accountsto lead our income collection service, drive customer-focused improvements, and support tenancy sustainment across our diverse resident base. Reporting to theDirector o

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Track record of running large portfolios of works with full operational and commercial accountability. This role takes full ownership of a Residential / Social Housing management unit with a £30m+ portfolio (c. The focus is on stabilising performance after a challenging period, integrating previous

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If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying – Head of Home Experience and Behaviours & Mandatory Accountabilities OD level 3. We’re the development arm of Clarion Housing Group, a business for social purpose. At Clarion Hous

A recruitment agency is seeking an exceptional Head Teacher for a secondary school in Warwick, England. In return, the school offers a supportive environment, opportunities for development, and a proud community eager to succeed.

A fantastic opportunity has emerged for a Head of Housing Management to join one of Adecco's leading public sector clients in a temporary role until they recruit permanently for the post (likely to be 3-6 months). Ensuring the development and delivery of continuous improvements in all aspects of the

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The Head of Supported Housing - Somerset is a critical role which will provide leadership of our supported accommodation service in Somerset called Thrive 16+. As Head of Supported Housing - Somerset, you will provide strategic and operational leadership for the Thrive 16+ service, delivering 95 uni

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We're the development arm of Clarion Housing Group, a business for social purpose. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. Deep understanding of our values, our customers and how we work at Clarion and a passion to raise the b

The ideal candidate will provide strategic leadership, ensuring high standards of teaching and a culture of inclusion. A leading educational organization is seeking an exceptional Head Teacher to lead a secondary school in Hampton Magna.

We are looking to recruit a Head of Governance and Compliance on a permanent basis to oversee our fast-growing For-Profit Registered Provider "FPRP", ReSI Homes, and over time other FPRPs. Knowledge of the Regulator of Social Housing's regulatory framework, including economic, consumer, and governan

Co-ordinate effective use of resources to ensure compliance with housing legislation and best practice, supporting residents of North East Lincolnshire to access and maintain stable and secure homes. Head of Service for Housing and Homelessness Prevention. Have an understanding of the legal, financi

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