Join Our Team as Head Housekeeper at PureStay! **About PureStay** Welcome to PureStay, where we redefine the "Home from Home" experience across the UK! We are a leading provider of serviced accommodation, dedicated to creating unforgettable stays for our guests. With properties in prime locations such as Bradford, Cardiff, Chester, Doncaster, Leeds, Liverpool, Manchester, Royal Leamington Spa, and Bath, we're constantly expanding and innovating to provide the best hospitality service in the industry. At PureStay, we value collaboration, innovation, and an unwavering commitment to excellence. We believe in fostering a culture that encourages creativity and personal growth. Join us and become a part of a team that thrives on passion, dedication, and a shared vision of delivering exceptional guest experiences. **About the Role** We're excited to announce a fantastic opportunity for an Head Housekeeper to lead our brand-new in-house Housekeeping team! This pivotal role will oversee our properties in Bath and ensure the highest standards of cleanliness and presentation across our UK-wide portfolio. We're looking for a dynamic and proactive leader who can inspire a team and drive innovation in our housekeeping operations. If you're ready to take ownership of this exciting new initiative, and if you have an entrepreneurial mindset with a love for challenges, we want to hear from you! **Why You'll Love Working with Us** Competitive Salary & Benefits: We offer a competitive salary package and a range of benefits, including healthcare, paid holidays, and employee discounts on accommodations. Career Growth Opportunities: At PureStay, we believe in nurturing talent and providing opportunities for career advancement. You'll have the chance to develop your skills and grow within the company. Inspiring Work Environment: Be a part of a team that values innovation, teamwork, and personal growth. Our positive work culture ensures you'll love coming to work every day! Impactful Role: As the Head Housekeeper, you'll play a crucial role in ensuring our guests enjoy a seamless and delightful experience. Your leadership will directly contribute to our success and reputation. **Key Responsibilities** Lead and Inspire: Lead, support, and manage our housekeeping team with enthusiasm. Recruit, train, and develop team members to ensure they perform at their best. Ensure Excellence: Oversee the cleanliness and presentation of all properties to the PureStay standard, conducting regular spot-checks to maintain quality. Innovate and Improve: Continuously enhance our cleaning operations by identifying and implementing innovative solutions for efficiency and effectiveness. Collaborate and Communicate: Work closely with the PureStay reservation team to ensure seamless operations and excellent guest experiences. Manage Operations: Plan workloads, allocate duties, and coordinate staff rotas. Ensure accurate and prompt submission of staff timesheets and oversee the maintenance of white goods within properties. Handle Administrative Tasks: Oversee supplier contracts, monitor housekeeping stocks, and manage budgeting and procurement related to the housekeeping team. Qualifications/Experience Education: Secondary School GCSE or equivalent; NVQ level 3 supervisor or certification in housekeeping management is a plus. Experience: At least 4-6 years in housekeeping, with at least 2 years in a supervisory role. Proven leadership experience is essential. **Skills & Attributes** Leadership: Strong leadership and management skills to inspire and guide your team. Communication: Excellent communication and interpersonal skills for effective collaboration. Attention to Detail: A keen eye for detail to ensure the highest standards of cleanliness. Problem-Solving: Ability to handle complaints and resolve conflicts with professionalism. Innovation: Adaptability to changing circumstances and a proactive approach to problem-solving. **Join Us Today!** If you're passionate about hospitality and ready to lead a dynamic team, apply now to become a part of the PureStay family. Help us create unforgettable stays for our guests and be a part of something truly special.
NFU Mutual, a leading general insurer and financial services company, has been serving the rural community for over 100 years. Our team at the Central-South Warwickshire & Pershore Agency situated across our four sites in Warwick, Stratford-upon-Avon, Henley-in-Arden and Pershore are committed to delivering consistent excellent customer service whilst maintaining a high standard of quality and audit results. Quality & Training Supervisor This is a great opportunity for someone who is passionate about delivering outstanding quality results through the robust and approachable training of individuals and teams. You will be joining an established yet fast growing business, with a team of people who are committed to delivering consistent excellent results across quality, customer service and business growth. You will work within a team of Quality & Training Supervisors supported by the Quality & Training Leader ensuring that you are all delivering excellent training to shape and develop all areas of the business. What we need from you as a Quality & Training Supervisor The ability to deliver high quality training for all roles in the business to ensure robust on-boarding and continuous development for all employees. Friendly, approachable and a rational and reasonable approach to managing risk across the business areas. Experience in coaching individuals to support day to day activities but also pro-actively support development and maximise their contribution to the business objectives. What the role involves Co-ordinate effective and efficient agency training to meet the requirements of the business to enable delivery of outstanding customer service and low risk management. Adherence to key regulatory processes and controls including monthly audit reporting, FCA breach investigations, NFUM training and competence. Build and develop strong, nurturing relationships across the business to support efficient and effective delivery of business objectives. Support continuous improvement across the business Support the Q&T Leader to identify and manage complaint trends and/or risk Establish and promote good risk management practices within the Agency Motivate and develop direct reports and the wider team to ensure business objectives are met. Support the Head of Operations to build on existing business culture and create a progressive, supportive and professional environment. Monitor and deliver our training and competency requirements. Support the management of licenses within the agency to ensure we have a team of adequately skilled and monitored staff.