Community Support Advocate
10 days ago
Norwich
Community Support Advocate Location: Baseline Centre, Knowland Grove, Norwich, NR5 8YD Hours: 20 per week (subject to Four Day Week scheme after probation) Contract: Permanent (subject to funding) Salary: 13,988 (FTE 25,878) Leave: 23 days p.a. (pro rata) + bank holidays Application Deadline: Friday 28th November Start Date: ASAP Reports to: Assistant Support Manager There are two positions available for this role. About the Role As a Community Support Advocate within the Future Support service, you ll provide practical, person-centred support to local residents in Norwich. You ll assess needs, agree support plans, and deliver compassionate, outcome-focused guidance across welfare, housing, health, employment, finance, and wellbeing. The role is based at the Baseline Centre, with a mix of office, community, and home working. Key Responsibilities Provide advice and support to clients across welfare, housing, health, finance, and wellbeing Specialise in welfare rights and benefits advice, including complex cases Develop and deliver tailored, outcome-focused support plans promoting independence Work closely with colleagues, volunteers, and partner agencies to meet community needs Maintain accurate case notes, risk assessments, and client data Deliver group sessions, outreach, and home visits where needed Ensure safeguarding, data protection, and health safety compliance Support service improvement by identifying client needs and feedback About You You re experienced in providing advice and support, ideally in welfare rights and benefits. You understand the barriers faced by people on low incomes and can help them overcome challenges through effective support planning. You re empathetic, resilient, and confident applying appropriate challenge when needed. You can build trust quickly, work collaboratively within a team, and independently when required. About Future Projects We are a Norwich-based charity helping people transform their lives through education, health wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services. We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review. Additional Information No line management responsibilities DBS check and right to work in the UK required Evening/weekend work may be required occasionally Induction and safeguarding training provided We are a Living Wage, Disability Confident, and Equal Opportunities employer Four Day Working Week