IT Systems Coordinator
1 day ago
Colchester
Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications. One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based). This is not a people-management role. You’ll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live.Responsibilities:ERP Management • Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) – e.g., requirements gathering, UAT coordination, training support and documentation, • Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues., • Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution., • Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation)., • Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation)., • Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business., • Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet., • Development and support of business applications using Microsoft PowerApps., • Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability), • Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time., • Strong understanding of Windows Server environments., • Solid experience with Microsoft SQL Server (strong SQL query/report writing essential)., • Working knowledge of Office 365 administration and SharePoint., • Experience developing or supporting PowerApps., • Familiarity with 3CX phone system administration., • Experience managing or collaborating with Managed Service Providers., • Understanding of Meraki network devices (switches/APs)., • Strong Excel skills, including experience building or editing VBA Macros.Excellent communication skills – ability to translate technical issues for non-technical users., • A proactive, self-starter who enjoys solving problems and improving systems., • Strong time management and ability to prioritise in a busy environment., • Infor CloudSuite Industrial (CSI) experience., • Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage., • Experience working with vendors/implementation partners is beneficial., • Salary- £40,000- £50,000, • Profit related bonus scheme, • Free snacks and hot drinks, • Monthly staff meetings with free lunch, • 22 days of paid holiday plus bank holidays increasing to 25 days with service, • on-site parking, • Monday- Friday 07.30am- 16.30pm (office based) IND25