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At Taylor Wimpey, we don’t just build houses; we build futures. Not just for the people who live in our homes, but for our own people too. When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. There are incredible opportunities on your doorstep, and we want you to discover them all. With 22 regional offices across the UK and operations in Spain, we bring our vision to life locally. Here, you’ll be given the tools to develop your skills and the freedom to explore new avenues. Share your ideas, experience a no-blame culture, and shape your work around your life. Every single one of us plays a vital role in bringing to life incredible places and spaces, where anyone can thrive. We believe in making a positive difference to our planet, as well as to people. Home to work that matters, and you can be a part of it. The Customer Relations Manager acts as the key point of contact for customers as they move through the Taylor Wimpey Customer Journey from the point they are introduced to their finished home prior to legal completion until they have settled into their new home (typically 8-weeks). They will be responsible for ensuring that the homes handed over to customers meet the Taylor Wimpey Consistent Quality Standards and are “customer-ready” and working with Sales and the Site team to ensure customers legally complete in the timeframes expected. They are also responsible for carrying out quality Home Demonstrations and all aftercare events in a timely and quality way, keeping customers informed on the progress of any issues they raise and working in partnership with the Site team to resolve these as quickly as possible. The Customer Relations Manager should be conversant in using the technology provided to carry out their role and be adherent to the relevant processes and procedures, including all health and safety regulations and protocols. Demonstrates role model customer behaviour • Acts as an inspiring role model across the team in the delivery of great customer service, • Always demonstrates positive behaviour when discussing or interacting with customers, • Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly, • Works collaboratively with the Site and Sales team to ensure Home Quality Inspections, Home Demonstrations and Customer Journey Aftercare events are carried out in a timely manner, relative to the customers anticipated legal completion date, • Invites all customers to a Home Demonstration and Pre-Completion Inspection ahead of legal completion, so their moving-in day is as easy as possible, • Visits customers after they have moved in to collect their snagging list and any defects and works in collaboration with the Site team to resolve issues, • Demonstrates a solution focused approach to ensure SLA’s are achieved and conflicting priorities are managed well, • Works independently and in an organized and well-planned manner to resolve issues, tasks and complaints within the required SLA, • Looks for solutions when blockers to remedying customer issues arise and ensures the Customer Director is made aware when issues cannot be resolved within SLA, • Ensures issues have quality notes for reference so there is an accurate record of all customer interactions, • Builds relationships with other functions and works collaboratively with them to resolve customer issues, • Builds relationships with subcontractors and suppliers to ensure they understand our expectations of their customer commitments and provide feedback where appropriate to ensure continuous improvement of our service offering, • Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement, • Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these, • Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement, • Keeps up to date with house type ranges, products, specifications and new technology in the home, to ensure informed conversations with customers, • Able to demonstrate ability to work flexibly, efficiently and reliably, with some weekend and end of day hours, • Strong interpersonal, communication and relationship building skills, • Proven ability to work collaboratively, manage complex internal relationships and challenge appropriately, • Proven ability to remain calm, measured and resilient in challenging situations, • Proven track record of ability to manage complex customer matters, • Previous experience of working in the housebuilding industry At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve. We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home. We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise that, when we come together, make this a great place to work. If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey. As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team. Please inform your line manager if you wish to apply for this role.

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A leading Banking institution in Greater London is looking for an IT Financial Crime Product Owner to lead strategy and solution design across Fraud and Transaction Monitoring platforms. The position offers a competitive salary of up to £155,000 plus bonuses and excellent work-from-home options. In

The Compliance Technology function sits within the broader Operations and IT Services Division (OPPD / ITSD) and plays a critical role in ensuring SMBC Group's compliance with global financial crime regulations. This new role forms a key part of the Compliance & Financial Crime Technology function,

Create and maintain a prioritised Product Backlog in Epic and User Story format with clear acceptance criteria by liaising with respective teams and stakeholders. Discuss and prioritise incoming bugs as part of triage activities. Familiarity with the modern data stack (AWS, Databricks, Apache Iceber

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Ready to leave retail or hospitality behind? Apply now and start your feel-good career with Avenues!. Under the Disability Confident Scheme, if you have a disability and meet the basic role criteria, we’ll guarantee you an interview. Helping adults with learning disabilities, autism, or physical d

The sites are situated throughout the South West of England, and the role will require travelling to and from various sites. You will effectively manage the construction of multi-MW sites by handling the interface between my clients project managers, engineers and procurement people, and the numerou

As a Project Manager you will be responsible for overseeing the execution and successful delivery of security audits, with a specific focus on compliance with KRITIS (Critical Infrastructure) regulations and ISO 27001 standards. You have a good understanding of information security frameworks, risk

You will need to demonstrate to me a good technical understanding of kit from control systems (Crestron, and Lutron) along with networking switches and related IT, needless to say experience with home cinema projection, LED / LCD / projectors and hi end audio / Hi Fi is an absolute must as well as M

If you’re an experienced Engineering Project Manager ready to step into a role with real responsibility and technical credibility, we’d like to hear from you. You’ll be an experienced engineering professional who is comfortable managing complexity, ambiguity, and scale. This role is best suite

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In addition, the Project Manager will manage Field Engineers, ensuring all site visits, installations, and service activities are properly planned, scheduled, and executed. Field Engineers, including Installations, Site surveys, Maintenance visits and On-site troubleshooting and support. Monitor att

They are currently delivering major multi-phase programmes with well-known global and UK brands and are investing heavily in senior delivery capability to support a strong pipeline. Our client offers a benefits package built around flexibility and wellbeing. UK-wide offices with hybrid working.

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They are proud of their strong and reputable business with repeat business across fit-out market CAT A CAT B. The role will be split part office part site. Ensuring Health and Safety is adhered to on-site.

An exciting opportunity to lead the delivery of high-voltage direct current (HVDC) converter station infrastructure as part of a nationally significant electricity transmission programme. Familiarity with project controls tools (e. This role is central to enabling the UK’s energy transition and st

Business Continuity capability ability to oversee internal response to major or critical health and safety incidents as an Incident Controller. Support MBNL Business Continuity planning, testing and invocation activities as needed. Act as the central conduit for incident-related communication across

Deliver a quality installation, in line with client’s expectations, maximise the profitability and driving our cost whilst maintaining our standards. Due to the nature of the project, you will be required to go through security clearance or already hold security clearance to work within a prison.

My Client is resourcing for a Senior Solar Project Manager, this is an extremely exciting opportunity to manage, plan and execute engineering support on solar energy installations. Previous Solar UK experience is required with overseas experience a bonus. Implementation of all approval and planning

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With global partnerships across elite sport, music and entertainment, this brand has exploded internationally and is now accelerating UK growth through listings in Morrisons, WHSmith, Holland & Barrett and Tesco— with more major grocers firmly in sight. We are an equal opportunities employer and w

Have you ever wanted to create tools that empower people to tell better stories with data? At Plotly, that’s what we’re all about! We combine cutting-edge technology with a collaborative environment to help data scientists, engineers, and analysts across the world achieve their goals. Demonstrat

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The organisation is widely recognised for its commitment to delivering efficient, responsible, and high‑quality products across both national and international markets. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply

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