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Application Support Analyst Chesterfield + Home working (3 in, 2 at home) Up to £35,000 Your new role The Application Technical Support Analyst role involves hands on working in a customer support environment in providing a high level of support to my client's customers using their software. You will provide support via Zoho Desk and remote access with the occasional need for phone support. You will be able to resolve typical IT usage problems and online purchasing and payment problems. You will work as part of a global team and have the first line responsibility for their EU customers. The other support team members are based in the US and Sydney, Australia. The Application Technical Support Analyst is responsible for the reduction and clearance of tickets. This requires analysing, managing and resolve various defect, improvement and issue requests submitted from customers, and submit these to the software developers for inclusion in a future release of the software if unable to be resolved. Responsibilities Provides application support via Zoho Desk, remote access to customers, including the logging and follow-up of problems which are logged in a database. Develop and manage the support help websites when required, through the development of more automated features and facilities (such as searchable database and customer forums). Carrying out administration duties related to database of existing customer problems. Ensuring that client systems are fully operational, and any loss of service is restored in a timely and efficient manner. Providing a high level of service to our customers and adhering to our SLAs for response and restoration times Provides problem determination, workaround resolution, root cause analysis, major incident management. Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps and prepares for new version market releases. Undertake remote control over customers' computers when necessary to resolve problems. Improves client references by writing and maintaining documentation and FAQs. Improves system/software performance by identifying problems and recommending changes. Creating Technical documentation when required for inclusion in the technical support areas of the User Manual, as well as documentation for 1st Line Support staff around the world. Ensure that solution and application support documentation is maintained to the highest quality and accuracy. Maintains and updates job knowledge by participating in educational opportunities, maintaining personal networks. Experience needed Experience working on a Support Analyst / Help Desk and manging a ticketing system such as Zoho desk. Experience of application support (supporting desktop software, web applications, ERP or CRM systems). Installing software. Strong experience in Microsoft Windows technologies. 1st / 2nd line support for software and hardware (laptops, printers, devices) Ability to provide high level troubleshooting and support. Driven with strong customer focus. Great problem-solving skills and empathy for what the customer is really trying to say. A willingness to learn and a positive work attitude. Flexible, easy-going personality. Excellent written and oral communication skills. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

A leading IT support services provider in England is seeking a dedicated Service Desk Engineer. With a full-time position paying £27,976, this opportunity offers hybrid working options and a chance to grow your career in a supportive setting. The role emphasizes professionalism and stability, requi

KEY REQUIREMENTS (any of the following roles will be accepted): IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trai

Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process. So, if you have experience in an IT helpdesk suppo

A leading financial information services provider in London seeks a Service Desk Technician to manage IT incidents and requests. The position offers a hybrid work environment, continuous learning opportunities, and comprehensive health benefits. Candidates should have over 2 years of experience in I

The ideal candidate will have a Bachelor's degree in IT, extensive leadership experience in IT managed services, and expertise in ITIL frameworks. A leading technology services provider is seeking a Customer Experience Director to manage the Service Desk function. You will oversee operations, drive

Experience in a service desk, help desk, or IT support environment. Our Service Desk is the front line of IT at CEF. Experience with Jira Service Desk or similar ticketing platforms.

A leading fashion retail brand in Greater London is seeking an experienced IT Service Desk Engineer to provide first and second line IT support across various retail operations. This position is full-time with a dynamic team focused on innovation and customer satisfaction. The ideal candidate has ex

A dedicated law enforcement organization is seeking candidates passionate about community impact to join their team. The ideal candidate will contribute to creating safer neighborhoods while maintaining professionalism and integrity. The salary range offered is competitive, ensuring that candidates

A leading IT Services Company in Greater London is seeking a 2nd Line Service Desk Engineer to deliver technical support to multiple clients. The company offers competitive salaries, hybrid work options, and robust professional development opportunities.

CANCER RESEARCH UK is seeking a Customer Service Desk Support professional in Stratford, London, offering a salary of £29,000 - £32,000. Candidates should possess experience in IT or customer service, excellent communication skills, and a proactive approach to problem-solving. The position include

This full-time position offers competitive compensation and generous benefits, including flexible working arrangements and extensive professional development opportunities. A leading software company is seeking a Service Desk Engineer to provide technical support and manage incidents effectively. Th

Investigo is recruiting IT Service Desk Analysts (Tier 1 & Tier 2) for a contract opportunity in York. In this role, you will be the first point of contact for IT incidents and requests, providing high-level support within a busy IT environment. Required skills include experience in Service Desk rol

Astreya is seeking a Service Desk Specialist I in Greater London to support key clients by troubleshooting hardware and software issues. Responsibilities include maintaining equipment inventory, updating tickets, and providing routine IT support. Join Astreya in delivering excellent customer service

Accurately log all IT Service Desk interactions through IT Service Desk software and processes. It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high‑street that offers great shopping opportunities and with a wide range of restaurants. Prioritisation /

A leading UK law firm is seeking a motivated Service Desk Analyst to join its IT team. The firm offers a hybrid working model, progressive benefits, and a commitment to diversity and inclusion. The role involves being the first point of contact for IT support, assisting colleagues with requests and

Ability to troubleshoot and provide Tier 1 support for market‑leading laptops, mobile device platforms, and their peripherals; basic support of wired and Wi‑Fi networks; strong problem‑solving and communication skills that support working with people of different cultural backgrounds, languag

This position involves managing incidents and service requests with a focus on customer satisfaction. A technology service provider in the UK is seeking an experienced professional for the Service Desk role. The ideal candidate will have ITIL knowledge, technical troubleshooting skills, and a passio

As an IT Service Desk Support Engineer, you’ll bring enthusiasm for technology, curiosity for automation, and a passion for customer service to a tight‑knit, high‑impact team that supports Zopians across multiple sites. Take part in regular development opportunities and build your career path

A leading engineering services company in the UK is seeking an IT Support Engineer to join their Maritime Digital Delivery Service in Portsmouth. The work is predominantly onsite, with potential for remote flexibility depending on workload. A full UK driving licence is mandatory, and experience with

Solid self‑starter with the ability to work in a team environment. Other IT related functions and projects as requested that are not limited to daily support. Managing IT equipment upgrades for the region.

As our new IT Service Desk Technician, you will be the central point of contact for IT incidents and service requests across the Group. Based at our Wollaston site, you’ll be the primary face of IT support on the ground, delivering hands‑on assistance in person as well as remotely via phone and

The position offers a structured hybrid working pattern of three days on-site and two days remote. Ideal for someone wishing to build a career in IT within a collaborative environment. Candidates should possess strong communication skills, technical literacy, and a problem-solving mindset.

IT Service Desk Engineer page is loaded## IT Service Desk Engineerlocations: Link Theory UK Ltd London Showroomtime type: Full timeposted on: Posted 5 Days Agojob requisition id: R00000004169713The CompanyAt Theory, we create clothes that matter that empower and improve the way we live throu

A major insurance firm in the UK seeks a Junior IT Service Desk Trainee to provide essential IT support across various global offices. The position features a hybrid working model, fostering career growth in a collaborative atmosphere. This entry-level position offers comprehensive training and valu

The role involves overseeing the Service Desk ITSM service, managing a team, and collaborating with suppliers for hardware and software solutions. The position includes various employee benefits and continuous training opportunities. IT Support team across UK locations, ensuring seamless member expe

A technology and cybersecurity firm in the UK is looking for a 1st Line Service Desk Engineer. In this role, you will deliver excellent customer service, manage IT queries, and resolve issues for clients. Benefits include hybrid working, 25 days leave, and continuous learning opportunities.

A leading tech-driven insurance firm is seeking a Senior Service Desk Analyst to manage daily operations and support a team of Service Desk Analysts. The ideal candidate has a strong background in IT support with proficiency in Microsoft 365 and a user-centric approach to service delivery. This posi

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with d

This is a fantastic opportunity for someone with a couple of years' experience of 1st and 2nd line support on an IT Service Desk to become a service desk lead, mentoring one member of the team. Two years plus of working in an IT service desk environment with good technical skills in:. Management or

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. The position supports hybrid working, offers generous leave, ongoing training, and various employee benefits, fostering a collaborative and inclusive culture. Responsib

Acora - IT, Cyber & AI is looking for a Service Desk Analyst in Greater London to provide IT support across various technologies. Responsibilities include diagnosing IT issues, managing Helpdesk cases, and contributing to continuous departmental improvement. This full-time position offers a proactiv

This role involves collaborating with Service Desk teams to streamline operations, utilizing ConnectWise RPA tools, and maintaining automation solutions. A leading networking company is seeking a proactive Automation Engineer to enhance IT services through automation workflows. Benefits include a co

Grconsulting is seeking a Service Desk Engineer to join their team in Hertfordshire. Ideal candidates have 1-3 years in IT support, strong communication skills, and a passion for technology. The company promotes a hybrid working model, offers ongoing training, and values internal career progression

Norstella is seeking a Tech Lead for their Service Desk in London, responsible for overseeing L2 IT Operations across multiple time zones. The ideal candidate will have 5-8 years of IT Operations experience and 2-4 years in leadership, particularly with ServiceNow workflows and Entra ID administrati

As a 2nd Line Service Desk Engineer, you will be a key member of the Service Desk, taking ownership of a wide range of technical issues—from straightforward service requests through to complex troubleshooting and resolution. Syntax Integration is a boutique Managed Services Provider delivering hig

Candidates must have at least 3 years of experience in IT, showcasing strong customer service skills, and the ability to troubleshoot various hardware and software issues. You will communicate with clients via phone and email, ensuring timely resolution of incidents. A competitive compensation packa

The position requires onsite work at the London office, offering a professional and collaborative environment with competitive benefits. The role focuses on managing IT incidents, providing exceptional technical support, and facilitating internal and external events with AV technology. Candidates sh

Responsibilities include delivering IT services on a rotating shift schedule, troubleshooting IT-related issues, and maintaining effective communication with users. A leading global IT service provider is looking for a Service Desk, Request Management Analyst to provide technical support for users.

Junior entry level 1st Line IT Service Desk Analyst. They are looking for someone who is reliable, has a great attitude and a passion for IT. An established client of ours based in Essex are looking to hire a Junior 1st Line Service Desk Engineer.

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team. Candidates should have 1st line IT support experience, ITIL knowledge, and excel in providing proactive customer service. The position offers generous time off, opportunities for continuou

Join a dedicated law enforcement organization committed to protecting people and keeping communities safe by preventing crime, responding to incidents, investigating offences, engaging with local residents, and working collaboratively with partners to build trust, reduce harm, and ensure fairness an

A leading IT service provider in the United Kingdom is looking for an experienced IT Service Desk Specialist for a 6-month engagement in Bristol. The role involves managing applications, coordinating changes, and triaging incidents, with a focus on communication with IT and business stakeholders. Ca

The IT Service Desk Engineer provides 1st and 2nd support across our fashion retail operations covering HQ, stores, eCommerce, and distribution centers. However, if we think that your skills and qualifications may be suitable for other similar positions, we may hold your details on our database and

A diverse business community in Greater London is seeking a motivated Service Desk Analyst to provide IT support as the first point of contact. This position offers robust growth opportunities within a team-oriented environment. The role involves troubleshooting various IT requests, managing user ac

The position offers a supportive environment with opportunities for career development and training in Microsoft products. South London and Maudsley NHS Foundation Trust is seeking an IT Service Desk role focused on providing support through various channels including phone, email, and IM. The job i

A technology firm in the United Kingdom is seeking an IT Client Service Desk Analyst to provide exceptional support to clients. The successful candidate will act as the first point of contact for client IT support, log and resolve incidents in ServiceNow, and offer guidance on technical issues. Stro

You will deliver high-quality customer and technical support, maintain IT documentation, and collaborate with global IT teams. A leading reproductive health organization based in London seeks an IT Support professional for a full-time role on a 12-month fixed-term contract.