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Solutions Engineer – Cyber Security London (Hybrid Working) Managed Services / Cyber Security / Cloud Infrastructure A growing managed IT and cyber security provider supporting over 5,000 users across 100+ creative and commercial businesses is looking to hire an experienced Solutions Engineer – Cyber Security to join its technical consultancy team. This is an excellent opportunity for a technically strong and client-focused engineer to play a key role in securing modern IT environments across cloud, network, and endpoint infrastructure. The position combines hands-on engineering, cyber security best practice, and customer engagement within a fast-paced managed services environment. The Role Working as part of a specialist engineering team, you will design, implement, and support a range of cyber security solutions across client environments. You will be involved in both proactive security improvement projects and reactive incident response activity, helping clients strengthen their overall security posture. This is a highly varied role suited to someone who enjoys working across multiple technologies and collaborating directly with clients. Key Responsibilities • Design, implement, and maintain cyber security solutions across network, endpoint, and cloud environments, • Deploy and manage firewalls, endpoint protection, EDR, and security monitoring tools, • Lead and support cyber security incident response activities including investigation, containment, remediation, and reporting, • Conduct vulnerability assessments, security reviews, and risk analysis, • Recommend and implement improvements aligned to security best practice and compliance requirements, • Secure and support cloud platforms including:, • Microsoft Azure, • Amazon Web Services, • Configure and manage SIEM and security monitoring solutions, • Provide technical guidance and cyber security advice directly to clients, • Previous experience in a Solutions Engineer, Infrastructure Engineer, Service Desk Engineer, or Cyber Security role, • Strong understanding of:, • Network security, • Firewalls, • Endpoint Detection & Response (EDR), • SIEM technologies, • Hands-on experience with endpoint security solutions such as:, • Microsoft Defender, • Sophos, • Bitdefender, • Experience securing cloud-based environments within Azure and/or AWS, • Good understanding of:, • Cyber Essentials, • Cyber Essentials Plus, • General cyber security frameworks and best practices, • Strong communication and stakeholder management skills, • Hybrid working model with flexible remote working, • 22–25 days annual leave plus bank holidays, • Ongoing learning and development support, • Exposure to diverse technologies and client environments, • Supportive technical team and collaborative culture By applying for this role, you consent to us processing and storing your personal data in line with current UK GDPR legislation for the purposes of recruitment and employment opportunities. Your information will only be shared with prospective employers with your prior consent and will be handled in accordance with our privacy policy. If you would like to review, update, or remove your data from our records at any time, please contact us directly.

Service Delivery Manager – 3 Months – London – Immediate Start We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice. The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration. The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management. Key responsibilities of the Service Delivery Manager: • Take ownership of service delivery throughout the ITSM migration lifecycle., • Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption., • Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift)., • Manage stakeholders across IT, business units, and third-party vendors., • Oversee incidents, risks, issues, and dependencies during the programme., • Must have a proven track record as a Service Delivery Manager migrating ITSM tools., • Hands on knowledge of ServiceNow or FreshService., • Strong working knowledge of ITIL frameworks and best practices. Apply now to speak with VIQU IT in confidence. Or reach out to Matt Farrell via the VIQU IT website. Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.

IT Field Engineer (Entry-Level) – £100–£115 per day Full-Time, Part-Time and Contractual Roles Available Kickstart Your IT Career with Full Training Provided* Are you looking to break into the IT industry but don’t know where to start? We’re recruiting Entry-Level IT Field Engineers to join our team, supporting customers across the UK. No previous IT experience is required as full training can be provided. All you need is enthusiasm, a willingness to learn, and a full UK driving licence. About us Cerco is an established IT training and recruitment provider based in Crewe, supporting organisations across the UK with skilled, job-ready engineers. With a strong reputation built over many years, we specialise in helping people begin and grow their careers in IT through a combination of practical training, industry insight, and real-world opportunities. We partner with a wide range of major UK businesses who depend on us to supply reliable, well-trained engineers for a variety of technical assignments. Our focus is on developing talent from the ground up, ensuring every engineer we place has the confidence, knowledge, and practical ability to succeed in the field. Whether candidates join us through the training route or come with existing experience, our aim is to provide consistent, professional support and access to a broad selection of IT engineering opportunities across the UK. About You We’re looking for individuals who are: • Passionate about technology with a desire to build a long-term IT career, • Comfortable travelling to different customer sites (own vehicle required), • Practical and hands-on. DIY or similar experience is a bonus As an IT Field Engineer, your role will be varied and hands-on, giving you exposure to a wide range of on-site technical tasks. Your responsibilities will include: • Visiting customer sites to install, repair, or troubleshoot IT hardware and peripherals, • Setting up and configuring devices, including desktops, laptops, printers, routers, and other equipment, • Replacing and upgrading components such as memory, hard drives, screens, and power supplies, • Carrying out routine maintenance and health checks on IT equipment, • Following technical guides and documentation to complete tasks accurately, • Providing clear updates to the IT Support Desk or relevant Cerco contacts, • Keeping customers informed of progress, expected timelines, and issue resolutions, • Working independently on site, managing your time and workload effectively, • Completing basic reporting or job sheets after each visit, • Adhering to field service standards, safety requirements, and professionalism at all times All candidates will be asked to complete an initial online assessment. This is used to understand your current technical skill level before progressing you to the next stage of the recruitment process. Training (If required) After the initial assessment, some candidates may be offered the option to complete our in-house training course, designed to prepare you for real-world field engineering tasks. The programme covers IT fundamentals and practical skills necessary for on-site hardware support. This training is optional and is only recommended for applicants who do not already meet the fundamental technical requirements for the role. Please note: the training is delivered in partnership with a third-party provider and fees may apply. This includes a DBS check (currently £62) with total costs not exceeding £95. These fees only apply if you choose to undertake the training. Role Details • Job Types: Full-Time, Part-Time, • Pay: £100–£115 per day, • Work Environment: Field-based (on the road), • Benefits: On-site parking (where available), • Licence Requirement: Full, clean UK driving licence (required), • Enhanced DBS Check (required)

IT Support Engineer – 2nd Line (Service Desk) An exciting opportunity for a 2nd Line IT Support Engineer to provide technical support, troubleshooting and cloud-based solutions across Microsoft environments within a fast-paced MSP setting. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Service Desk Engineer, Technical Support Engineer, IT Helpdesk Analyst SALARY: £34,000 to £38,000 per annum (DOE) + Benefits LOCATION: Hybrid Working (3 Days in the City of London Office (EC1N) and 2 Days Work from Home) JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 Hours per Week, Monday to Friday Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line IT Support Engineer to join a collaborative organisation delivering IT support, cloud computing and managed services solutions. As a 2nd Line IT Support Engineer you will provide advanced technical support across Microsoft 365, Azure, networking and infrastructure environments, resolving escalated service desk issues. Working as a 2nd Line IT Support Engineer you will take ownership of incidents, ensuring timely resolutions in line with SLAs while delivering excellent customer service and clear communication. This role offers strong career progression, ongoing training and exposure to modern technologies within a supportive and fast-paced MSP environment. DUTIES Your duties as the 2nd Line IT Support Engineer include: • Provide Advanced Support: Resolve escalated incidents and service requests from 1st Line teams, • Troubleshoot Systems: Diagnose and resolve issues across Microsoft Azure, Microsoft 365, AVD and networking environments, • Manage Incidents: Take ownership of support tickets through to resolution in line with SLAs, • Communicate with Customers: Deliver clear updates and technical guidance to users and stakeholders, • Escalate when Required: Work with senior engineers, providing detailed diagnostics and analysis, • Maintain Documentation: Accurately update ITSM systems and contribute to knowledge sharing, • Support Service Desk: Assist with ticket triage and inbound calls during peak periods CANDIDATE REQUIREMENTS • Previous experience in an MSP environment within IT support or service desk roles, • Strong knowledge of Microsoft 365 including Outlook, OneDrive, SharePoint and Teams, • Experience supporting Windows 11 and Mac OS, • Experience with Windows Server, Active Directory, DNS and Event Viewer, • Proven experience of troubleshooting networking and infrastructure issues, • Experience managing user accounts, Azure AD and MFA configuration, • Exposure to Conditional Access and cybersecurity best practices, • Excellent customer service and communication skills with a strong telephone manner, • Ability to prioritise workload, work under pressure and meet deadlines, • Relevant Microsoft certifications including AZ-900, MS-900, SC-900 and MS-102 BENEFITS • Learning and development opportunities including Microsoft certifications, • Career progression opportunities, • 21 days holiday (increasing after 3 years of service) plus public holidays, • Birthday day off, • Private healthcare after probation, • 40% off gym membership, • Pension scheme from day one, • Cycle to work scheme, • Eyecare vouchers, • Social events and team activities, • Electric car scheme after 2 years of service, • Recruitment referral scheme APPLY TODAY… By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14647 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Role: 2nd Line IT Engineer Location: London + hybrid/on-site working Salary: Up to £36,000 + bonus + benefits Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, cycle to work scheme Our client, a leading organisation within the connectivity and managed services sector, is hiring a 2nd Line IT Engineer to support and resolve complex technical issues across a growing customer base. This role offers the opportunity to work within a fast-paced MSP environment, supporting modern cloud technologies and contributing to continuous service improvement. What you’ll do • Act as an escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAs, • Provide support across Microsoft 365, Azure, and Intune environments, • Manage and remediate issues using RMM tools, • Diagnose and resolve networking issues including VPNs, firewalls, DNS, DHCP, LAN and WAN, • Support multiple client environments within an MSP setting, • Maintain accurate and structured technical documentation, • Assist with onboarding new clients and deploying IT solutions, • Collaborate with 3rd Line Engineers on more complex technical challenges, • Communicate clearly with customers and internal stakeholders, • Contribute to problem management and continual service improvement initiatives You’ll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality technical support and maintain excellent customer satisfaction levels. What we’re looking for • Minimum 3 years’ experience within an MSP environment, • Strong experience supporting Microsoft 365, Azure, and Intune, • Experience using ConnectWise or similar PSA platforms, • Knowledge of RMM tools for remote monitoring and support, • Solid networking knowledge including TCP/IP, VLANs, VPNs, and firewalls, • Experience maintaining technical documentation platforms such as IT Glue, • Excellent troubleshooting and analytical skills, • Strong communication and customer service skills The ideal candidate will bring a proactive mindset, strong organisational skills, and a passion for technology within a collaborative, fast-moving environment. Desirable skills • Microsoft certifications including AZ-900, MS-900, or AZ-104, • macOS support experience within a business environment, • Experience mentoring junior engineers, • Strong documentation and knowledge base creation experience, • Exposure to CRM or ERP systems such as Oracle or Salesforce Why join? • Opportunity to work with modern cloud technologies and enterprise environments, • Clear progression and development opportunities, • Up to £36,000 salary plus bonus, • Private healthcare and wellbeing support, • Employee share scheme and enhanced holiday allowance, • Supportive and collaborative culture Apply now to join a growing technical team delivering high-quality managed services support.

IT Onboarding and Operations ManagerRate £500 to £600 per day Inside IR35 Contract Initial 9 months with strong likelihood of extension or transition into IT Manager Location Stratford, London Predominantly office based, initially 5 days per week Overview The British Council is delivering a major national programme as part of Erasmus+ and requires an experienced IT Operations and Onboarding specialist to support the mobilisation of over 150 staff across the UK. This is a hands on role focused on ensuring a smooth onboarding experience, strong IT service delivery, and effective coordination across Digital and Technology teams, suppliers, and business stakeholders. You will act as the key point of contact for onboarding and operational IT support within the programme, ensuring users are fully set up, supported, and productive from day one. Key Responsibilities • Own and coordinate end to end onboarding across large scale hiring waves, • Manage Joiners Movers Leavers processes, including bulk onboarding activity, • Ensure all users have appropriate system access, devices, and support, • Act as the on site IT point of contact for troubleshooting and user support, • Liaise with service desk and wider D&T teams to resolve issues quickly, • Track and manage tickets, service requests, and operational performance, • Work closely with HR, suppliers, and internal teams to remove onboarding blockers, • Maintain onboarding documentation, processes, and governance, • Support service delivery improvements and operational efficiency, • Act as a bridge between programme teams and IT functionsKey Requirements, • Strong experience in IT operations, service delivery, or IT support environments, • Proven experience managing onboarding or JML processes at scale, • Background working in large or complex organisations, • Hands on approach with ability to troubleshoot and support users directly, • Strong stakeholder engagement and communication skills, • Experience working with service desk environments and ITSM processes, • Ability to coordinate across multiple teams and suppliers, • Comfortable working in a fast paced, high volume environmentDesirable, • ITIL certification or strong ITIL knowledge, • Experience in large scale onboarding, migrations, or transformation programmes, • Exposure to Microsoft environments including Windows, M365, Intune, • Experience working with outsourced IT or third party suppliersWhat they are really looking for, • Someone visible, proactive, and hands on, • Someone who fixes problems, not just escalates them, • Someone who can handle volume and pressure

Facilities Helpdesk Coordinator • Location: SE1, London, • Job Type: Temp till end of August 2026 with possible extension (full time hrs) Day-to-day of the role: • Serve as the first point of contact for internal and external customers/contractors, managing both planned and reactive tasks., • Take full ownership of service requests through the helpdesk, ensuring all works are logged correctly on CAFM, tracked, and managed effectively., • Raise purchase orders and ensure that invoicing queries are resolved promptly., • Coordinate contractors' access and ensure that works are scheduled properly., • Provide report data from the service desk to the Business Support Manager for monthly reporting, including contractor service performance., • Assist with the helpdesk function in covering reception and facilities staff as required., • Draft and send office communications through email or intranet articles., • Strong understanding of statutory regulations and approved codes of practice related to facilities management (e.g., Fire, Legionella, Asbestos)., • Proven experience in a helpdesk role within a facilities management environment., • Excellent stakeholder management skills., • Proficient in Health & Safety legislation., • High level IT skills, particularly in MS Office, and a good technological awareness.

Systems Consultant (3rd Line / Infrastructure) - Hybrid Working - £55,000! Role: Systems Consultant Location: London (Hybrid – 3 days onsite / 2 days remote)Salary: £45,000 - £50,000 (DOE) A highly respected London-based Managed Service Provider is looking for a Systems Consultant / 3rd Line Infrastructure Engineer to join their growing Infrastructure Services team. This role is ideal for an experienced 2nd or 3rd Line Engineer within an MSP who wants to move into a more consultative, customer-facing infrastructure position, working with modern cloud-first and security-led environments. You'll play a key role in supporting and improving client infrastructure while developing deeper expertise across Microsoft cloud, security, and enterprise infrastructure technologies. The Role As a Systems Consultant, you’ll operate as a senior escalation point within the infrastructure team, supporting complex technical environments across multiple clients. You’ll work closely with Service Desk, Professional Services, and Account Management teams to ensure the stability, security, and scalability of client IT environments. This position also offers the opportunity to develop into a technical authority or future infrastructure architect within a fast-growing MSP. Key Responsibilities Act as a 3rd line escalation point for complex infrastructure incidentsTroubleshoot and resolve business-critical technical issues, including root cause analysisSupport and contribute to major incident management and post-incident reviewsDeliver proactive infrastructure improvements, including monitoring, patching, and optimisationProvide technical oversight for changes, upgrades, and infrastructure improvementsContribute to automation, platform standardisation, and service improvementsSupport security posture, backup, business continuity, and disaster recovery solutionsDevelop into a Subject Matter Expert (SME) for key technologies and vendor platformsProvide mentorship and guidance to 1st and 2nd Line engineersMaintain clear technical documentation and communicate effectively with customersOccasional client site visits may be required for workshops, escalations, or technical meetings. Technical Environment You’ll be working across modern cloud and infrastructure technologies, including:Microsoft 365Microsoft Azure (IaaS, identity, networking, security)Windows ServerActive Directory / Entra IDGroup PolicyVirtualisation (VMware / Hyper-V)Advanced networking (VPNs, routing, switching, firewalls)Backup & disaster recovery platformsAutomation & scriptingCyber security technologies and controls Experience Required 2–3+ years in a 2nd / 3rd Line or Infrastructure roleExperience working within an MSP or multi-client IT environmentStrong troubleshooting and root cause analysis skillsComfortable supporting complex infrastructure environmentsExperience across Microsoft cloud and on-prem infrastructure Desirable Skills Microsoft certifications (e.g. Azure Administrator – AZ-104)Experience with Microsoft 365 administration and identity servicesExposure to AWS or Google CloudExperience with RMM and PSA toolsKnowledge of backup platforms (e.g. Veeam, Datto)Exposure to SIEM / SOC toolsUnderstanding of AI tools such as Microsoft 365 CopilotLinux administration experience The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com. SER-IN

Morgan Hunt currently requires an Maintenance Assistant for FE College - East London Pay Rate: £18ph LtdHours: 35 hrs 9am to 17:00pm Mon to FriLocation: East LondonDuration 6 months on going contractMust have Enhanced Children DBS Certificate on update service or Happy to apply for DBS CertificatePurpose of the Role To support the Group Estate Maintenance Manager in delivering the planned and preventative maintenance programme. To support the Campus Facilities Managers in delivering a reactive maintenance service, undertaking general repairs and maintenance to the fabric and items of equipment forming part of the College estate as required. To update the Computer-Aided Facilities Management (CAFM) system with all maintenance work undertaken. To support the Facilities Managers in monitoring the condition of the College estate. Key Responsibilities:Maintenance Delivery & Estate Safety· Support the Group Estate Maintenance Manager in delivering the preventative maintenance programme.· Support the Facilities Managers in responding promptly to reactive maintenance needs.· Undertake site redecorations and other minor works.· Report any premises maintenance or reactive repairs required through the service desk/CAFM.· Report any observed incidents, near misses or accidents that could impact the safe operation of the College estate.Person Specification -Education & Qualifications· GCSEs (or equivalent) in English and Maths.· Basic literacy, numeracy, and IT skills.· Willingness to undertake role-related training, including health & safety, safeguarding, and facilities procedures.· Relevant facilities, caretaking, or health & safety training.Experience· Experience working in a facilities, estates, caretaking, maintenance, or support services environment.· Experience supporting reactive maintenance, minor works, or general repairs.· Experience of room set-ups, portering, or event support, including exams or enrolment activities.· Experience working in a busy, customer-focused environment with changing priorities.· Experience using a service desk or CAFM system to log or report issues (desirable).· Experience working within an education or public-sector setting (desirable).Knowledge, Skills & Behaviours· Basic knowledge of facilities and estates services.· Awareness of health & safety requirements, safe working practices, and incident reporting.· Understanding of safeguarding, equality, diversity, and inclusion within a college environment.· Ability to carry out practical tasks, including minor works, redecorations, spill response, and portering.· Good organisation, time-management, and communication skills.· Ability to follow procedures and update records accurately using CAFM or service desk systems.· Reliable, flexible, and conscientious, with a proactive and team-focused approach.· Calm and professional when working under pressure, particularly during busy periods such as enrolment and exams. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Our client is a successful trading house, an opportunity has arisen for a Facilities & Workplace Coordinator to support the smooth day-to-day running of its London office. This role is responsible for ensuring the workplace operates efficiently, safely, and to a high standard by coordinating facilities services, contractors, and internal workplace support. Working closely with HR, IT, building management, and external suppliers, the coordinator will help maintain a well-organised and fully operational office environment. Key Responsibilities Workplace Operations • Monitor and manage the Workplace Services inbox, responding to queries and coordinating requests., • Conduct daily floor checks to ensure office spaces, equipment, and systems are functioning correctly., • Support onboarding and offboarding processes, including desk and locker allocations., • Carry out desk and workspace audits to ensure accurate allocations., • Submit weekly catering numbers and assist with workplace services and events. Facilities Management • Identify and report maintenance issues, coordinating with contractors and building management., • Manage reactive requests including lighting, temperature, power, and general office faults., • Coordinate planned preventative maintenance (PPM) schedules and contractor site visits., • Ensure contractor documentation and permits to work are logged correctly., • Support workspace reconfiguration, desk moves, and operational changes., • Run monthly security access reports and maintain contractor service records. Health & Safety • Conduct regular workplace inspections and monitor first aid supplies., • Assist with risk assessments and fire safety compliance., • Support emergency evacuation communications and attend building management meetings. Administration • Track supplier invoices and support purchase order processes., • Maintain workplace service documentation and contract records., • Provide occasional reception cover and assist with meeting room setups when required. Skills & Experience • 2-3 years’ experience in facilities, workplace operations, or building services., • Strong Excel skills -Intermediate to Advanced confidence managing operational data., • Experience coordinating contractors, PPM schedules, and vendors., • Understanding of Building Management Systems (BMS) and office infrastructure., • Knowledge of health and safety processes including risk assessments and fire safety., • Strong organisational skills with the ability to manage multiple priorities., • Clear communication skills and a proactive, solutions-focused approach. Desirable: IOSH/NEBOSH, First Aid or Fire Marshal certification, or experience with building systems such as HVAC, electrical, and access control. In return, you can expect a competitive package with excellent benefits.

Residential Conveyancing Solicitor | Highly regarded multi office practice \nHigh Quality Work & Clear Progression Path \n \nA highly regarded, multi branch practice is seeking an experienced Residential Conveyancing Solicitor to join its busy North London office. With a strong local reputation and consistent workflow, this is an excellent opportunity for a solicitor looking to take the next step in their career within a supportive and progressive environment. \n \nThe Role \nYou will manage a full residential conveyancing caseload from instruction through to completion, working with a high level of autonomy. The work will include: \nFreehold and leasehold sales and purchases \nNew build transactions \nShared ownership matters \nLease extensions \nTransfers of equity \nRemortgages \nIn addition, you will supervise junior team members where required and play an active role in maintaining and strengthening relationships with estate agents and other introducers. \n \nAbout You \nYou will be a Residential Conveyancing Solicitor with around five years’ PQE and strong experience across a broad range of property matters. You should be confident handling your own caseload independently and delivering a high standard of client service. \nSupervisory experience is advantageous, as is the ability to build and maintain professional relationships. \nThis is not a desk based role. You will be proactive in generating work, developing referral networks, and contributing to the continued growth of the department. Strong interpersonal skills and commercial awareness are essential. \n \nThe Firm \nThis is a well established, multi office firm with an excellent reputation and a strong presence in the local market. The culture is collaborative, supportive, and genuinely friendly, making it a lovely place to work and build a long term career. \nThe firm offers a competitive benefits package including pension, parking, a wellbeing programme, and 31 days’ holiday to start including bank holidays and three days at Christmas. After three years’ service, private healthcare is provided, along with an additional day of annual leave for each year thereafter up to a maximum of five extra days. There is also bonus potential and a clear route to partnership for the right individual. \n \nIf you are an experienced Conveyancing Solicitor or CILEX professional looking to be part of instrumental change at a market leader, get in touch! \n

Head of IT - London (hybrid working) £800 - £1000 p/d (inside IR35) 3 month duration An established and highly regarded organisation is seeking an experienced Head of IT to join during a critical period of transition and transformation. As a key member of the senior leadership team, you will be responsible for stabilising IT operations, leading through organisational change and delivering key strategic initiatives across a complex, multi-site environment serving thousands of users. This is an opportunity to step into a high-impact leadership role during a critical transition period, where you will shape and influence technology strategy at a senior level, lead a function that is operationally stable but undergoing organisational change and play a key role in delivering business-critical transformation programmes. This role requires a balanced, high-impact leader who can operate both strategically and hands-on. Key Responsibilities: • Provide strategic leadership of the IT function, shaping and delivering IT strategy aligned to wider business goals, • Ensure stable, secure and efficient IT operations across infrastructure, service desk and project delivery, • Lead a team of ~20 across Infrastructure, Service, Security, Data and Programmes, • Take full ownership of the IT budget, resource planning and cost control, • Deliver key transformation programmes, • Drive service excellence (ITIL) and ensure smooth transition of projects into BAU, • Oversee cyber security, data protection and compliance requirements, • Manage and develop relationships with third-party suppliers and vendors, • Lead automation and efficiency initiatives across the IT landscape, • Support the business through organisational change, including shared services transformation Requirements: • Proven experience as a Head of IT or senior IT leader in a comparable, multi-site large scale organisation, • Possess a broad technical knowledge across infrastructure, applications, cyber security, data and AI, • Strong background in IT Operations and Service Delivery within complex environments, • Demonstrable experience managing large-scale IT estates, multiple concurrent priorities and projects, • Strong people leadership and team management capability, particularly through periods of change, • Ability to engage and influence senior stakeholders across the business, • A proactive, resilient and hands-on leadership style Based in Central London (3 days per week onsite) with occasional UK travel. Start date for this contract is planned for mid-June.

Security Analyst - CISSP, CISM, CEH, EDR, SIEM, SOAR, IDS/IPS, TCP/IP, Defender Our leading global law firm client are currently looking to take on a new Security Analyst (CISSP, CISM, CEH, EDR, SIEM, SOAR, IDS/IPS, TCP/IP, Defender) to join their team on a permanent basis. The firm are an extremely modern law firm which offer a healthy hybrid working solution 2-3 days per week in London and offer a great deal of autonomy and technical exposure. This Security Analyst (CISSP, CISM, CEH, EDR, SIEM, SOAR, IDS/IPS, TCP/IP, Defender) role, will be responsible for the day to day operations of existing security solutions and uses tools to identify, investigate and resolve any security events detected. To be considered for this Security Analyst (CISSP, CISM, CEH, EDR, SIEM, SOAR, IDS/IPS, TCP/IP, Defender) role, it's ideal you have: • 3 + years within a similar role, • Ideal but not required law firm experience, • Assist with the management and operation of security controls., • Help in streamlining and automating of security controls in order to improve overall security posture of the organisation., • To take the lead on security incidents, identification, and remediation., • Support operational transition for the deployment, integration and configuration of new security solutions and of any enhancements to existing security solutions., • Monitor all in-place security solutions for efficient and appropriate operations., • Conduct security focused reviews and analysis of log files and reports of devices, systems and network traffic (i.e., workstations, servers, network devices). Interpret results and resolve issues identified., • Investigate security alerts and provide incident response if and when required, working with global team to help mitigate and resolve incidents., • Support and contribute to red/blue team testing and cyber threat based table top exercises., • Develop maintain and implement system hardening procedures., • Maintain up-to-date detailed knowledge of the IT Security industry, including the development of new attacks and threat vectors., • Provide a point of escalation for the Service Desk, IT and Business support teams with respect to security-related events.

Role Overview A growing and well-established Managed Service Provider is looking to bring in a 1st - 2nd Line IT Support Engineer to strengthen their service desk. This is a great opportunity for someone with MSP experience who enjoys being hands on, taking ownership of tickets, and working across a variety of client environments. Your New Role You will sit across 1st and 2nd line support, handling day to day user issues while also supporting more technical escalations as your experience grows. You will be responsible for managing tickets end to end, maintaining strong communication with users, and contributing to the overall quality of service delivery. Your Responsibilities • Providing 1st and 2nd line support across multiple client environments, • Logging, managing and resolving tickets through a PSA system, • Supporting Microsoft 365 including users, mailboxes, permissions and devices, • Desktop and laptop support across Windows and macOS, • Basic networking troubleshooting including switches, firewalls and Wi-Fi, • User onboarding and offboarding, • Working to SLAs and contributing to service improvements, • Maintaining clear ticket notes and documentation Tech Environment • Microsoft 365, Exchange Online, SharePoint, • Windows and macOS environments, • Entra ID and basic cloud identity management, • Networking fundamentals including switches, firewalls and Wi-Fi, • PSA tools such as Autotask You Will Have • Experience in a 1st or 2nd Line IT Support role, • Previous MSP experience is strongly preferred, • Good working knowledge of Microsoft 365 and Windows environments, • Comfortable dealing directly with users and stakeholders, • Strong troubleshooting mindset and attention to detail, • Able to prioritise workload in a fast-paced environment, • Someone who takes ownership of tickets rather than passing them on Desirable • Experience in an MSP environment, • Experience in a music or entertainment environment, • Experience with Networks

IT Service Desk Analyst Monday to Friday 4 days a week in office £30.000 - £35.000 plus benefits What you will be doing: • Providing support to staff via multiple communication channels including phone, video, chat, in person and email, • Troubleshooting hardware and software issues, • Keeping inventory accurate and assessing the requirement for IT equipment, • Experience in an IT/Desktop support/Service Desk role, • A good understanding of Microsoft 365, Active Directory, and desktop deployment, • Familiarity with ticketing systems, • Excellent communication & problem solving skills

Junior IT Support Engineer £28-34k + Benefits, London Bench IT are looking to onboard a Junior Support Engineer / L1.5 Engineer to support a global financial services organisation. This position would be ideal for a motivated candidate seeking to develop their career within the IT sector who has a strong desire to learn and develop their skills. The successful candidate should have the skills and experience included below; • Experience in IT support or relevant internship Associate's degree in IT, Computer Science, or related field; or equivalent experience – Ideal experience would be 2-3 years, • Respond to IT service desk tickets, • Assist users via phone, email, or in-person, • Set up and maintain computers and peripherals Manage user accounts and passwords, • Support software installations and updates, • Ability to troubleshoot technical issues, • Good communication skills, • Strong problem-solving skills Ability to work independently and in a team, • Desirable skills/technology the client will provide training on;, • Proficient with Operating Systems (Windows 11/Windows Server) Microsoft 365: Outlook, OneDrive, Teams, SharePoint & Integrated Apps Active Directory Users &, • Computers Laptop/Desktop builds and management, • Citrix: XenApp 7.x & Workspace/Receiver, • Zoom, • Mimecast, • iPhone configuration & management, • Polycom/Condeco Audio Visual management Junior IT Support Engineer £28-34k + Benefits, London

IT Support Engineer £35k-£38k Greenwich (SE10) A well-established law firm in Greenwich is seeking an experienced IT Support Engineer to join its growing IT team. This is an excellent opportunity for a proactive and customer-focused IT professional to support a busy legal environment, providing high-quality technical support across the business. Key Responsibilities • Provide first- and second-line IT support to users across the firm, both remotely and on-site, • Troubleshoot and resolve hardware, software and system issues in a timely manner, • Set up and maintain laptops, desktops, phones and peripherals, • Support Microsoft 365, Windows environments and standard business applications, • Assist with user account administration, onboarding and offboarding processes, • Support meeting room and conferencing technology, including AV equipment, • Maintain accurate IT documentation, asset registers and support logs, • Liaise with third-party IT providers and suppliers to resolve technical issues, • Assist with system upgrades, technology rollouts and continuous service improvements, • Previous experience in an IT support or service desk role, • Strong knowledge of Microsoft Windows and Microsoft 365, • Good understanding of networking, hardware and troubleshooting principles, • Excellent communication skills with the ability to support non-technical users, • Strong organisational skills and the ability to manage competing priorities, • Experience within a legal or professional services environment, • Exposure to ITIL or structured IT service management processes, • Knowledge of Cyber Essentials or IT security best practices If you would like to learn more about this opportunity, contact Matthew Heard for a confidential discussion. LR Legal is a specialist legal recruitment agency with a reputation based on trust and integrity. We will always ask your permission before sending your CV to any of our clients.

We are recruiting four Building Support Managers to support the day-to-day operational delivery of Facilities services across TfL Group Head Office buildings. Reporting to the Building Manager, you will manage on-site facilities operations, coordinate contractors, ensure health and safety compliance, and act as the single point of contact for building occupants on all Facilities-related matters. This is a hands-on, operational role, suited to candidates with solid Facilities Management experience who enjoy working on site, dealing with people, solving problems and keeping buildings safe, compliant and fully operational. Contract: 6 months Initially with a potential of extension Location: Different TfL locations around London Payrate: £123 per day Umbrella Working Hours: Monday to Friday 8:00am to 6:00pm Working Pattern: Fully office based About the team The Facilities Operations team is responsible for asset maintenance, facilities service delivery and health & safety compliance across TfL Group Head Office buildings in London. You will join a close-knit team of 4–5 Building Support Managers, collectively supporting multiple office buildings and working closely with the Building Manager, Operations Managers, contractors and building occupants. Key responsibilitiesFacilities Management • Support the daily on-site delivery of Facilities service contracts, ensuring works are carried out in line with contract requirements, TfL policies and health & safety standards., • Monitor contractor performance and escalate issues where service delivery or compliance falls below expectations., • Carry out regular building inspections to identify maintenance issues, minor works and repairs, ensuring buildings remain safe, compliant and comfortable., • Maintain accurate building records including statutory certificates, maintenance records, licences, floor plans and contracts, in line with audit requirements., • Support business continuity arrangements and assist during emergency situations, including attendance outside normal working hours where required.Health & Safety, • Ensure compliance with relevant health & safety legislation, TfL procedures and the Safety Management System., • Support the management of site emergencies and incident response., • Participate in House Committee and Health & Safety meetings, providing practical advice and follow-up actions., • Assist with contractor audits to ensure safe working practices are followed.Procurement & Financial Support, • Verify invoices for payment and confirm completion of works., • Support monitoring of site expenditure against agreed budgets., • Assist with raising requisitions, producing basic specifications and liaising with Procurement as required.Customer Service, • Act as a professional and approachable point of contact for building occupants on Facilities matters., • Monitor Help Desk performance to ensure issues are logged, tracked and resolved in a timely manner., • Coordinate contractor activity to minimise disruption to building users.Project Support, • Support the delivery of minor maintenance and facilities-related works, ensuring they are completed safely, on time and to an acceptable standard.What we’re looking forEssential, • Experience providing direct Facilities Management support within an office or commercial environment., • Good working knowledge of building operations, contractor coordination and on-site service delivery., • Strong interpersonal and communication skills, with the confidence to deal with a wide range of stakeholders, from building occupants to contractors., • A proactive, flexible approach and the ability to work effectively in a busy, operational environment., • Competent IT skills, including Microsoft Outlook and MS Office., • Willingness to participate in on-call arrangements and attend site outside normal hours when required.Desirable, • Experience working across multiple buildings or sites., • Exposure to Health & Safety compliance within a facilities environment., • IOSH and/or NEBOSH qualifications (or working towards)., • Experience supporting senior or executive-occupied office environments., • Basic budget monitoring or financial administration experience within FM.Typical day, • Checking contractor activity and site compliance, • Carrying out building inspections, • Following up maintenance issues raised through the Help Desk, • Engaging with building occupants and stakeholders

2nd Line Systems Engineer *CANDIDATES MUST HAVE MANAGED SERVICE PROVIDER (MSP) EXPERIENCE * Hybrid working following successful completion of 3 month induction. We are seeking a proactive 2nd LineSystems Engineer to join our clients Service Delivery Team, delivering top-tier IT support both remotely and on client sites. Responsibilities: • Respond to technical requests via phone, email, and ticketing system., • Resolve 2nd line and NOC support tickets promptly., • Provide on-site client support and maintain clear ticket documentation., • Identify recurring IT issues and implement permanent solutions., • Develop technical guides, mentor 1st Line Analysts, and liaise with partners/vendors., • Minimum 3 years IT support experience, in an MSP environment., • Experience working on a busy service desk., • Strong customer service and client-facing skills., • Hands-on experience with Windows Server, Active Directory, Office 365, Exchange, virtualization, networking, backup/DR solutions, and cyber-security technologies., • Competent with Windows, macOS, and mobile device support., • Excellent communication, problem-solving, and teamwork skills.

IT Manager (No direct reports, purely management of services role)South East London (5 days on site)£54,000–£57,000 + 17% pension36 hours per week (8am–4pm, Mon–Fri)Education sector – enhanced DBS will be carried out for the role The OpportunityMy client is seeking an experienced IT Manager to take ownership of IT service delivery across a multi-site Education environment. This is a pivotal role focused on managing a third-party MSP, driving service excellence, and leading key elements of a forward-thinking IT strategy through to 2030. You’ll operate as the bridge between technical suppliers and internal stakeholders, ensuring IT services are reliable, cost-effective, and aligned with organisational goals. Key Responsibilities Supplier & Contract Management • Act as the primary contact for the managed service provider (MSP), ensuring delivery against SLAs, KPIs, and contractual commitments, • Lead supplier performance reviews and proactively address underperformance, • Support consolidation of multiple IT service contracts into a single provider, • Manage relationships with wider IT suppliers (connectivity, software, AV), • Maintain accurate IT asset registers across hardware and software, • Track lifecycle, licensing, warranties, and refresh cycles (2–3 years ahead), • Coordinate asset audits and ensure compliant disposal of equipment, • Develop and manage annual hardware/software purchasing plans, • Support delivery of a long-term IT strategy, including Microsoft tenancy consolidation and infrastructure upgrades, • Translate strategic goals into actionable workstreams with clear timelines, • Ensure consistent, high-quality IT support across all sites, • Monitor service desk performance and act as escalation point, • Support onboarding of new sites where required, • Maintain IT policies aligned with legislation and sector guidance, • Ensure compliance with GDPR, safeguarding, and security standards, • Proven experience managing IT services or contracts within a multi-site environment, • Strong MSP management experience, holding providers accountable to performance metrics, • Solid understanding of Microsoft 365 and tenancy structures, • Experience managing IT assets and lifecycle planning at scale, • Knowledge of infrastructure, cyber security, and data protection principles, • Confident communicator able to engage both technical and non-technical stakeholders What’s on Offer • Generous pension (17% contribution), • 28 days annual leave plus bank holidays, • On-site parking

We have an exciting opportunity to work as an IT Support Apprentice for Sony! About the role: As an IT Support Apprentice, you will assist in delivering IT support services for game development specialists while gaining hands-on experience across desktop support, service desk operations, and IT infrastructure. Including game development kits, audio visual technology and telephony. You will work closely with experienced engineers, contributing to day-to-day support tasks and developing your technical and professional skills. Please note: Applicants must be 18 years old or over. Responsibilities: • Assist in providing IT support services to game development teams, • Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision, • Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software, • Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves, • Carry out installation and basic configuration of hardware and software, • Support the IT team in maintaining strong working relationships with the Development Studio, • Help monitor service performance against SLAs and report issues to senior team members, • Developing knowledge of desktop security and asset management processes, • Assisting with the management and distribution of IT peripherals, • Learning how to optimise desktop and workstation performance, • Gaining exposure to hardware and software selection processes, • Understanding IT and information security policies and how they are applied in practice, • A strong interest in IT support and technology, • Basic understanding of desktop hardware, software, and operating systems (Windows, macOS, or Linux), • Willingness to learn about service desk operations and support processes, • Good problem-solving skills and attention to detail, • Strong communication and interpersonal skills, • Ability to prioritise tasks and work effectively under guidance, • Exposure to IT environments or support roles (e.g., school, personal projects, or work experience), • Basic awareness of infrastructure concepts (e.g., Active Directory, DNS, DHCP), • Interest in the gaming or creative industry, • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, 9am to 5:30pm with a 1-hour unpaid lunch break Benefits: • PlayStation perks such as free 1 party games and free PlayStation Plus subscription, • Pension scheme, • Life assurance, • Income protection, • BUPA private medical & dental insurance, • 25 days annual leave per year, plus discretionary 3 day summer wellness break and discretionary shut down over Christmas, • Buy or sell up to 5 days holiday, • Flexible working hours, • Family friendly parental leave policies, • Up to 35% off Sony brand products, • Subsidised on-site café, • On-site gym, • Free eye test and glasses voucher, • Mental wellbeing programme 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Status: Temporary agency worker (PAYE) Duration: 6 Months Day rate: £130 per day =£33,800 per annum Location: Central London An international media company is looking for a temporary IT Support Engineer. IT Support Engineer - Responsibilities: • Delivering IT support via the Walk-Up Desk, acting as the first point of contact for in-office employees., • Providing hands-on support for both Windows 11 and MacOS users, covering hardware, software, and account-related issues., • Meeting room and A/V (audio-visual) support., • Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking., • Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary., • Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly., • Contributing to knowledge sharing and continuous improvement within the IT Support team. IT Support Engineer - Requirements: • Proven Tier 1/2 IT support experience in an enterprise environment., • Strong working knowledge of Microsoft Windows 11., • Strong working knowledge of MacOS support in a corporate setting., • Good working knowledge of Microsoft Office 365 applications (Outlook, Teams, Excel, Word)., • Familiarity with Active Directory tasks (password resets, account unlocks)., • Familiarity with Okta and Single Sign-On (SSO) technologies., • Provide meeting room and A/V (audio-visual) support, ensuring equipment such as displays, conferencing systems, and video calls function smoothly for onsite and hybrid meetings., • General understanding of networking basics (Wi-Fi, TCP/IP). Please follow us on Linkedin: people-first-team-japan We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation. People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability. People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Junior IT Asset, Audit & Device Administrator • London/Hybrid (x4 days onsite), • Salary £30,000 - £45,000 depending on experience + bens OverviewAn excellent opportunity has arisen with a global and rapidly growing organiation for a proactive and detail-oriented Junior IT Asset, Audit & Device Administrator to support the effective management and governance of IT devices across the organisation. This role is ideal for someone at the beginning of their IT career who enjoys structured processes, maintaining accurate records, and contributing to operational efficiency and compliance.Working closely with IT and security teams, you will help ensure devices such as laptops, mobile phones, and tablets are tracked, maintained, and compliant with internal standards and policies. Full training and support will be provided, making this an excellent opportunity to develop experience in IT operations, asset management, and compliance.Role & Responsibilities, • Maintain accurate records of IT assets, including ownership, location, lifecycle status, and inventory data., • Support regular device audits and compliance checks, identifying and escalating discrepancies where required., • Assist with the issuing, return, replacement, and retirement of IT equipment in line with established procedures., • Support audit preparation activities, including evidence gathering and documentation maintenance., • Help monitor device compliance and security standards, including updates, encryption, and endpoint protection requirements., • Assist with the setup, configuration, and deployment of laptops, desktops, tablets, and mobile devices., • Provide first-line support to users for device-related issues and requests., • Support mobile device administration through device management platforms and standardised processes., • Maintain clear documentation, records, and operational procedures to support audit readiness and service consistency., • Contribute to continuous improvement by identifying opportunities to streamline processes and improve documentation.Skills & ExperienceEssential, • Previous experience in an IT support, administrative, service desk, or technical support role (including apprenticeships or placements)., • Strong organisational skills with excellent attention to detail., • Comfortable working with records, inventories, and tracking systems., • Good communication and interpersonal skills with a customer-focused approach., • Willingness to learn structured operational and compliance processes., • Ability to work methodically and manage tasks accurately in a fast-paced environment.Desirable, • Exposure to IT asset management, auditing, or compliance-related activities., • Familiarity with Windows operating systems and Microsoft 365 environments., • Experience supporting mobile devices and endpoint technologies., • Awareness or interest in IT security, governance, or operational risk., • Relevant IT certifications, training, or qualifications.

Our prestigious financial services client is seeking an experienced facilities or office services professional who enjoys operating in a fast-moving corporate environment where no two days are the same. Working within a highly professional financial services setting, the role offers broad exposure across facilities coordination, business support, health & safety, archiving governance, supplier management and wider operational support functions. The position sits at the heart of the business and plays a key role in ensuring the smooth day-to-day running of the office environment. From overseeing document archiving processes and maintaining business continuity systems, through to supporting environmental initiatives and providing hands-on operational assistance where required, this is a varied and visible role with genuine responsibility. The organisation is seeking an individual who is proactive, highly organised and comfortable managing multiple priorities simultaneously. Candidates who enjoy ownership, can work calmly under pressure and are happy rolling up their sleeves when needed will thrive in this environment. The role also offers exposure to wider Health & Safety and operational governance responsibilities, making it an excellent opportunity for someone looking to further develop within a corporate financial services infrastructure environment. Key Accountabilities -Support the Assistant Manager in overseeing mailroom staff operations on a day-to-day basis -Support Facilities team in managing the security function and site access protocols. -Support the Administration Manager during the annual insurance renewal process and risk assessment. -Process occasional calls from external contacts or clients in a professional manner -Maintain new joiner / leavers register and support the HR department with any reporting requests in this regard. -Maintain fixed asset register and carry out physical asset reviews. -Input into the Banking system all entries on a monthly basis -Maintain the access control system, produce daily/monthly reporting -Authorise and send purchase orders, ensuring adherence to procurement budgets. -Manage inventory and procurement for stationery, printing, and essential office suppliers. -Monitor document archiving online database to ensure data integrity and ease of retrieval. -Review/authorise document archiving Intake Forms processed by the mail room -Produce document archiving destruction report to all departments on a yearly basis -Update Everbridge (Emergency Notification System)), to ensure staff contact data is current for business continuity. -Assist in Health & Safety functions -Maintain Fire Safety awareness portal and and ensure completion of DSE (Display Screen Equipment) assessments. -Assist facilities management with environmental initiatives and associated tasks -Provide proactive desk-side cover and hands-on support for team members during periods of absence or peak workloads to ensure all administrative service levels are maintained. -Any other duties as directed including adhoc / occasional duties (sickness cover) including covering reception, helping with archiving, moving boxes, now and again. Itesm that might not be fully including in the JD. Experience -At least 3 years of experience in a supervisory role, preferably within any financial Services -Proven ability to manage competing priorities and remain calm under pressure within a high-stakes, fast-paced corporate environment. -Strong understanding of Health & Safety and its application within a professional services or financial office setting. -Excellent knowledge of Microsoft applications

Service Desk Manager / Desktop Support Manager £60k Package, London Bench IT are looking to onboard a Service Desk Manager/ Desktop Support Manager to manage a support team of 6 engineers for a dedicated managed support service working on site for a Global Asset Manager. The successful candidate should have the skills and experience included below; • Day to Day team management and resource scheduling of 1st and 2nd support teams., • Maintain high satisfaction levels and meet or surpass agreed service level agreements., • Management and Performance Reporting, monitor and report on agreed SLA's., • Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management., • EUC technical skill set: Windows 10/11, Active Directory, O365, Intune, • With a minimum of 3 years of Technical Support Lead experience, the lead will manage their local regional team and service level with regional handoffs as required., • The EMEA Desktop Support Manager/Team Leader will expected to interlock with the APAC Team Leader., • High priority incidents are to be worked on collaboratively using a follow the Sun model. Interaction with peers in APAC as part of continuity of Global Service., • The Support Manager will be expected to regularly feed into the Continuous Service Improvement Plan (CSIP) for the service provider; providing trend analysis and recommendations., • Ensure our support teams consistently exceed customer expectations. Service Desk Manager / Desktop Support Manager £60k Package, London

Hands-on Level 2 IT Support contractor providing end-to-end incident and request management for a large, global user base. The role focuses on advanced desktop support across Windows and macOS, Microsoft 365, endpoint management and video conferencing, with strong SLA ownership and high-quality ticket management. Client Details This opportunity is with a well-established organisation in the financial services industry. Description • Provide Level 2 support across Windows and macOS environments, • Manage incidents and service requests end to end via Jira Service Management, • Troubleshoot Microsoft 365 (Teams, Outlook, OneDrive, SharePoint), • Support endpoint management using Intune, • Resolve video conferencing issues (Cisco), • Execute onboarding and offboarding activities, • Manage escalations and liaise with senior resolver teams, • Maintain excellent ticket hygiene and SLA awareness, • Contribute to knowledge articles and SOP documentation A successful 2nd Line - IT Support professional should have: • 2+ years' experience in a Service Desk or IT Support environment, • Proven Level 2 troubleshooting in a multi-platform enterprise setting, • Strong Windows and macOS desktop support experience, • Solid Microsoft 365 support capability, • Experience working with Jira Service Management or similar tools, • Excellent verbal and written communication skills, • Ability to translate technical detail into business-friendly language, • Competitive daily rate between £200 and £240, paid in GBP., • Temporary role offering exposure to the financial services industry in London., • Opportunity to work within a large organisation with a focus on technology.

Role Summary We’re looking for an experienced Account Director with hands-on Paid Shopping (Google & Microsoft Ads), and product feed experience to join our busy team, working across some key clients. More broadly the role will incorporate all aspects of online planning & buying (standard paid search, social, programmatic, display, etc.), however strong search / paid shopping experience is a prerequisite as this is an important area investment for a key client. You will work into the Board Account Director on the business and the Head of Online. Why The Grove Media? We’re a proud independent company with an independent spirit. We specialise in delivering great value and service to the 99% of UK advertisers who spend £3m or less. We believe that the best planning comes from putting our clients’ needs first. We pride ourselves on offering informed, transparent and unparalleled advice on using media effectively. We believe the best way to work is to get as close to our clients’ real business as possible, roll our sleeves up and become part of their team. We identify the Real Issue, focus on the Real Audience, understand the Real Purchase Process, make Real Connections and Really Collaborate. We call it Real World Media Planning & Buying and it gets Real results. We invest in our staff, and in turn, they invest in our clients. That might be one reason why, on average, our clients stay with us for 3 years longer than the industry average. Department Profile Our online media department is a specialist online team. We focus on planning, buying, activating, managing and reporting on pretty much all forms of online media. These include paid search campaigns on Google and Bing, paid social campaigns across Facebook, Instagram, Twitter, Pinterest etc. as well as programmatic, email and publisher direct deals. Most our online media are planned within the wider context of other media communications so there’s plenty to learn about print, out of home, TV etc. also. Who we are looking for? We’re looking for an experienced candidate who is analytical, independent & ambitious, keen to learn and to develop their skills in the field of online media. Attention to detail and being a self-starter are key to be successful in this role. As mentioned, Paid Shopping experience is essential with a minimum of 5+ years of experience in a PPC role. The role will also involve activation / management and reporting of paid social and display campaigns. A Meta Blueprint certification is a plus along with any other digital media certifications. Experience with Looker Studio is a plus. The ideal candidate will have proven track record of successfully managing paid media campaigns with a focus on direct response and ROAS, experienced in using the full Google suite, with minimal direction across data analysis and task delivery. The candidate will also have a good understanding of data, attribution, tracking and measurement. The candidate will be experienced in managing and liaising with senior clients. Responsibilities and Tasks Campaign Planning / Buying · This may involve desk research, accessing audience data in Analytics platforms, keyword research, audience planners etc. · Research / contribute to creation of presentations · Briefing media owners where relevant and compiling relevant audience data & buy details · Preparing detailed media schedules & write supporting rationale · Review of previous campaign / buy performance for trends which influence planning decisions · Negotiation & buying with media post signoff where relevant Campaign Setups · Paid Search / Shopping: Google & Microsoft Ads o setup and activation of paid search / shopping campaigns o Review of existing campaigns and implementing best practice · Paid Social: Facebook + other platforms o Campaign setup, uploading ad copy, targeting details, setting budgets etc. o Review of existing campaigns and implementing best practice · Tracking o Occasionally liaising with clients on the implementation of tracking codes where relevant · Trafficking o Occasional liaison with our out-sourced trafficking partner on campaign setups Campaign Management & Optimisation · Managing monthly media schedules and budget allocations by platform · Ensuring campaigns go live on time and troubleshooting where necessary · Monitoring and optimising campaigns based on performance · Managing budget pacing and spends across platforms /campaigns / adsets / groups · Analysing the performance to produce strategic insights and recommendations to improve campaign efficiency and performance Campaign Reporting · Dashboards are already in place for all relevant clients however in some cases, weekly calls to discuss performance. Client Liaison · Liaison with both senior and mid-level clients on all elements of their online plan Other Responsibilities · Contribute to pitch presentations as and when required Excellent client service and ability to multi-task in detail · Regular senior client contact · Simultaneous co-ordination and development of media proposals, implementation plans and results presentations · Clear and concise style of writing with a confident and persuasive presentation technique A well-rounded media planner and buyer · A good understanding of how all the media channels operate and their role within the wider media mix · Capable of developing strong relationships with media owners · Supervision of media buying and rates and strong negotiating skills A good grasp of commercial acumen · Have a good understanding of income streams and the profitability of accounts · Identify new revenue streams from organic and new client business · Proactive in gaining awareness of changes which may affect clients’ business, industry and competitors · Ensure financial admin is always up-to-date: bookings, payments, invoices Client portfolio, a brief overview (first three clients are the core of the portfolio) • Claybrook, • Claybrook Studio sell stunning wall and floor tiles with an eye-catching aesthetic, including outdoor ranges. Claybrook, which prides itself on excellent service, offers a free sample service and in many cases free delivery. This is the key e-commerce client in this portfolio., • Strategy in summary, • Google & Bing Shopping ads at the core, • Supported by paid social on Pinterest, • Roche Bobois, • French manufacturer & retainer and international leader in high end furniture. Furniture and designer sofas, lighting, and decorative accessories., • Strategy in summary, • Google Ads (Search, Pmax, Display), Meta Ads, Pinterest, • Daikin, • Innovative solutions for heating (heat pumps), cooling (air conditioning), • Strategy in summary, • Google Ads (Display, Search, YouTube), Meta Ads, Bing Ads (Search) and programmatic (via 59A), • Marlowe Theatre, • A progressive venue in Canterbury offering a wide array of live artforms (drama, musicals, dance, panto etc), • Strategy in summary, • Google Ads & Meta Ads Benefits and perks · Holidays: pro-rata’d to equivalent of 20 days for fulltime contract, so for a 9 month contract holiday allowance is 15 days · Day off for your birthday (if this falls within contract period) · Closed between Christmas and New Year · Active social club Likely Timings · Specifics TBC but we envisage a June start, to allow for overlap with our colleague going on maternity leave Office attendance · This is a hybrid role, with two days per week at our central London office in Euston Remuneration · Competitive salary based on experience and track record

Leading Investment Management firm is seeking a highly skilled Unified Communications & Audio Visual Engineer to design, support, and enhance enterprise Unified Communications (UC) and Audio Visual (AV) platforms across the business. This role blends deep technical UC engineering capability with hands-on AV and meeting support, ensuring reliable, secure, and high-quality collaboration experiences for end users, executives, and trading environments. The successful candidate will support and evolve platforms including Cisco CUCM, WebEx (Dedicated Instance), Microsoft Teams, voice recording and enterprise AV meeting room technologies, while providing responsive meeting and event support. This role requires strong technical expertise, excellent communication skills, and a customer-focused mindset, operating within a global, distributed team. The successful candidate will be expected to attend the London office 3 days per week + 2 days WFH Key Responsibilities Unified Communications Engineering • Design, configure, support, and enhance the global UC environment, ensuring high availability, performance, and security., • Administer and troubleshoot Cisco Unified Communications Manager (CUCM), including dial plans, call routing, SIP integrations, upgrades, and incident resolution., • Support WebEx Dedicated Instance, Microsoft Teams, and related integrations within the wider UC framework., • Manage and troubleshoot CUBEs, SIP gateways, and SIP call flows., • Oversee voice recording platforms (eg Redbox), ensuring regulatory compliance, data integrity, and operational reliability., • Support trader turret systems (eg IPC Dealerboards), ensuring resilient communication for trading and Front Office environments., • Monitor UC system performance and proactively address issues., • Support and integrate Contact Center technologies (eg Webex Contact Center)., • Provide first-line and second-line support for scheduled and on-demand meeting requests and AV incidents., • Prepare, test, and support meeting rooms, including video conferencing, audio systems, and room control platforms., • Coordinate and validate multi-site meetings, test calls, and complex conferencing scenarios., • Provide hands-on support for executive meetings, global town halls, departmental events, and internal events., • Support event planning staff with AV setup, live support, and post-event teardown., • Perform diagnostics and troubleshooting for AV platforms including Crestron, Microsoft Teams Rooms, Zoom, WebEx, and other collaboration tools., • Assist with installation, cabling, staging, and maintenance of AV and conferencing equipment., • Create and maintain high-quality design documentation, operational procedures, runbooks, test plans, and change documentation., • Operate within an Agile delivery environment, supporting continuous improvement., • Participate in on-call rotas and provide out-of-hours or weekend support where required., • Assist with special projects and technology initiatives as directed by IT management., • Maintain compliance with company policies, vendor standards, and software licensing requirements. Technical Skills • Extensive experience with Cisco CUCM, including dial plans, call routing, troubleshooting, and upgrades., • Strong experience with Microsoft Teams (configuration, troubleshooting, and integration)., • Experience with WebEx Dedicated Instance and UC platform integration., • Knowledge of voice recording systems (eg Redbox) and regulatory requirements, • Knowledge of SIP, CUBEs, VoIP, and UC networking concepts., • Experience supporting AV and meeting room technologies, including Crestron (ideally) or similar enterprise conferencing systems., • Strong problem-solving skills with excellent attention to detail., • Confident communicator, able to work effectively with end users, executives, and technical teams., • Customer-focused with a friendly, professional approach., • Ability to multitask and prioritise in a fast-paced environment., • High sense of ownership, collaboration, and accountability., • Minimum 2+ years' experience in Unified Communications, AV support, or collaboration technologies., • Industry certifications are desirable:, • CCNP Collaboration, • Microsoft Teams Certified, • AV or UC vendor certifications, • Working knowledge of Windows 11, Microsoft Office, and Outlook.

Service Assurance Analyst Location: Office-based – London Hours: Monday – Friday, 9am – 5pm Salary: £45,000 - £48,000 Role Overview The Service Assurance Analyst is responsible for providing advanced technical support and maintaining service stability across business-critical systems. The role ensures incidents and service requests are resolved efficiently while maintaining high levels of service availability and end-user satisfaction. The role involves diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management • Act as the primary owner of incidents and service requests from initiation to resolution., • Diagnose and resolve complex technical issues across applications, systems, and infrastructure., • Perform root cause analysis for recurring incidents and contribute to problem management processes., • Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring • Monitor the health and availability of critical systems and services., • Investigate service alerts and proactively resolve potential issues before impacting users., • Maintain service performance and ensure systems meet availability targets. Technical Support Provide technical support for: • Hosted and on-premises Windows environments, • Cloud-based productivity suites, • Identity and access management platforms, • Mobile device management solutions, • Automation and process platforms, • Business process management systems, • Network connectivity issues, • Line-of-business applications, • Endpoint and device management, • Infrastructure components including servers, storage, networking, and security systems Collaboration & Escalation • Collaborate with internal teams and third-party service providers to investigate and resolve complex issues., • Escalate incidents to senior engineers where necessary while maintaining ownership and communication., • Participate in major incident management processes. Service Improvement • Identify opportunities to improve system reliability and service delivery., • Create and maintain knowledge base articles, technical documentation, and asset registers., • Assist with system upgrades, patches, and maintenance activities. User & Stakeholder Communication • Provide clear updates to users and stakeholders regarding incident progress., • Deliver a high standard of customer service when supporting users. Skills & Experience: Essential • Experience providing first- and second-line IT support or service desk functions., • Strong troubleshooting and diagnostic skills., • Experience with IT service management tools., • Knowledge of IT service management frameworks (e.g., incident, problem, and change processes). Highly Desirable • Experience working in regulated environments., • Experience supporting:, • Cloud-hosted and virtual desktop environments, • On-premises server and desktop environments, • Directory and identity management systems, • Mobile device management solutions, • Cloud-based productivity platforms, • Networking fundamentals (e.g., DNS, DHCP, TCP/IP), • Ability to manage multiple incidents and priorities. Personal Attributes • Strong analytical and problem-solving skills., • Excellent communication skills., • Service-focused mindset., • Ability to work under pressure., • Team-oriented with strong collaboration skills. Qualifications • Qualification in IT, Computer Science, or a related field (desirable)., • Foundation-level IT service management certification (preferred)., • Relevant technical certifications (e.g., vendor or industry-recognised). Additional Information • Overtime may be required as needed., • Occasional out-of-hours work, including weekends or public holidays, may be required., • Occasional travel to other office locations may be required.

We are seeking an experienced and results-driven Senior Recruitment Consultant to specialise in contract Data recruitment in our London-based Eames Consulting team. You will play a key role in driving the recruitment strategy for our data-focused clients, ranging from start-ups to large enterprises. The ideal candidate will have in-depth knowledge of the data sector, including roles such as Data Analysts, Data Engineers, Data Scientists, and Data Architects. You will be instrumental in building and nurturing client relationships while delivering top-tier talent. Who you are • 360 Contract Data Recruitment Consultant with 2+ years of experience in recruitment and proven success from a billing perspective, • A strong understanding of the data industry and current market trends., • Exceptional communication and interpersonal skills, with the ability to build relationships with clients and candidates., • A track record of successfully managing a recruitment desk, hitting targets, and achieving KPIs., • You anticipate change and embrace it, always striving for continuous improvement., • You champion others to bring out the best in everyone - you'll help shape our culture. Join a high-performance team • Billing Director sitting within top 3 performers of the business, • Grown contract number by 40%, • Solid tenure within the team – 8-9 years, • Per desk, average weekly day book of £18k per head, • Huge investment in the division as part of 3-year strategy Be Rewarded • There's no smoke and mirrors here; we want your career path and progression to be as clear as possible. We offer clear, structured and transparent career paths for all levels. In fact, 38% of our team earned a promotion in the last 12 months., • Whatever your role and chosen path, you'll have access to a structured training and collaborative development plan to achieve your goals., • Commission schemes that pay up to 40% of everything you bill, plus an equity scheme for Partners, in addition to competitive base salaries that are regularly benchmarked. You can also earn up to £2,000 for successful referrals., • We have a generous holiday allowance, offering 25 days (increasing to 28 with service), plus a day off for your birthday. Our offices shut between December 25th and the New Year, and we finish early on Fridays., • An inclusive range of incentives, including High Achievers Club and all-expense-paid holidays for top performers; regular company-funded socials from the Summer Party to the Big Eames Quiz, the Christmas Party and everything in-between. Join the Opportunity Makers If you're looking for opportunity, you've come to the right place. Because at Eames, we've built our business on making opportunity happen. Apply now, or get in touch directly to hear more about opportunities at Eames:

We are seeking an experienced and results-driven Senior Recruitment Consultant to specialise in contract Data recruitment in our London-based Eames Consulting team. You will play a key role in driving the recruitment strategy for our data-focused clients, ranging from start-ups to large enterprises. The ideal candidate will have in-depth knowledge of the data sector, including roles such as Data Analysts, Data Engineers, Data Scientists, and Data Architects. You will be instrumental in building and nurturing client relationships while delivering top-tier talent. Who you are • 360 Contract Data Recruitment Consultant with 2+ years of experience in recruitment and proven success from a billing perspective, • A strong understanding of the data industry and current market trends., • Exceptional communication and interpersonal skills, with the ability to build relationships with clients and candidates., • A track record of successfully managing a recruitment desk, hitting targets, and achieving KPIs., • You anticipate change and embrace it, always striving for continuous improvement., • You champion others to bring out the best in everyone - you'll help shape our culture. Join a high-performance team, • 100 runners per week currently, aiming to get to 200 by end of year, • Grown contract number by 40%, • Solid tenure within the team - 8-9 years, • Per desk, average weekly day book of £22k per head - making around £270k - £280k, • There's no smoke and mirrors here; we want your career path and progression to be as clear as possible. We offer clear, structured and transparent career paths for all levels. In fact, 38% of our team earned a promotion in the last 12 months., • Whatever your role and chosen path, you'll have access to a structured training and collaborative development plan to achieve your goals., • Commission schemes that pay up to 40% of everything you bill, plus an equity scheme for Partners, in addition to competitive base salaries that are regularly benchmarked. You can also earn up to £2,000 for successful referrals., • We have a generous holiday allowance, offering 25 days (increasing to 28 with service), plus a day off for your birthday. Our offices shut between December 25th and the New Year, and we finish early on Fridays., • An inclusive range of incentives, including High Achievers Club and all-expense-paid holidays for top performers; regular company-funded socials from the Summer Party to the Big Eames Quiz, the Christmas Party and everything in-between. Join the Opportunity Makers If you're looking for opportunity, you've come to the right place. Because at Eames, we've built our business on making opportunity happen. Apply now, or get in touch directly to hear more about opportunities at Eames:

Service Delivery Consultant (SC Cleared) Full Time | Hybrid (1 day per week) | London Job Summary Amber Labs are seeking a results-driven Service Delivery Consultant to join our IT project delivery team within a highly secure Central Government department. Due to the environment of the client, you must hold active SC Clearance that can be transferred. This role is essential to the successful deployment of new services for our clients. The candidate will need to liaise with teams across the project and the existing service, gaining a deep understanding of the existing service(s), the requirements of project, and any risks and issues which may impact the delivery. The ideal candidate combines strong project delivery and service management skills with a customer-centric mindset – they will need to work with their delivery managers to ensure that all their implementation activities are delivered on time, within scope, and aligned with customer requirements. Key Responsibilities • Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc., • Requirements Analysis: Work with the Lead BA to complete a review of the ‘As-Is’ Service, and undertake a review of the contractual requirements to formulate a ‘To-Be’ Service Model, • Service Design & Strategy: Collaborate with the Lead BA to build and document the service strategy and associated service model following a set of workshops and project planning sessions, • Stakeholder Engagement: Collaborate with the BAU service teams (e.g. Catalogue, SLM & Governance, SACM, Service Desk, Functional Support teams and Reporting team etc.) and all other project stakeholders, ensuring effective communication channels are maintained between workstreams, • Quality Assurance: Work with other project stakeholders to ensure that services are implemented according to agreed standards, contractual requirements, specifications, and SLAs., • Service Lifecycle Management: Contribute to the planning for Service Implementation by creating implementation runbooks, handover documentation & training, and performance management reporting/tooling, • Continuous Improvement: Through feedback loops, identify existing service & project risks, capturing and implementing improvements wherever possible. Identify efficiencies and design solutions to improve processes and tooling., • Governance & Documentation: Produce high quality project documentation to support the transition’s progress through Project Gates and Service Readiness Reviews Required Qualifications • Bachelor’s degree in Computer Science, Engineering or a related field, or proven experience in a Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience, • Excellent communication and interpersonal skills., • Strong organisational and problem-solving abilities., • ITIL Certification, • Experience with ServiceNow and implementing a service into ServiceNow is essential. Preferred Qualifications • Experience within data centre management, application hosting, network services and mid-large scale site migrations is desirable., • Experience using tools such as Jira, Confluence & Visio Key Competencies • Customer focus and relationship-building, • Analytical thinking, capturing requirements and processing of data, • Agility in dynamic environments, • Ability to work independently and collaboratively across teams

The purpose of this role is to provide service delivery to clients across the Expat, International and Cross-Border benefits team. Responsible for leading large, complex, SME international benefits accounts, and working closely with our sales team on the onboarding of new clients and prospects. Key tasks and duties are summarised below and are largely around becoming a rounded consultant with a focus on effectively delivering to clients, managing workload effectively and developing yourself and other members of the team to add value – including making connections across the business and accessing resources to solve problems. Key Tasks & Duties CLIENT FOCUS/MANAGEMENT • Manage Lockton’s large, more complex SME accounts including the preparation of client deliverables and materials across the range of international benefit propositions and services., • Work closely with our sales team on the onboarding of new clients, • Understand the “why” (the reason) for the work being needed and delivered to a client., • Work with client team members in directing, addressing, and resolving client queries issues about global benefit issues. CLIENT DELIVERY • Monitor the tracking of renewals, production of renewal reports, maintaining client files, populating, and maintaining activity/issues trackers., • Own and coordinate membership changes, queries, and the tracking of invoices for clients., • Produce drafts of meeting agendas and meeting minutes/actions., • Responsible for a portfolio of SME clients, acting as the lead consultant managing all client activity., • Support client-facing technology tools by adding new users and providing basic troubleshooting., • Understand the client engagement and manage any budgets/other metrics through effective project tracking., • Ensure adherence with any Lockton processes to ensure compliance and risk management of delivery e.g. data protection process, maintaining audit trails. MAKING EFFECTIVE CONNECTIONS • Develop networks with the Lockton Global Partner offices, peers, and other business service groups (IT, Office Services, Information Processing, Accounting, local offices, etc.) to progress various tasks using a partnership approach that facilitates high-quality results and process workflow., • Form relationships with key international carriers to build knowledge and understanding of each proposition., • Proactively work with the Broking Desk to ensure client renewals are managed effectively and delivered on time. NEW BUSINESS • Support with new business opportunities including RFP responses., • Ownership for pricing and scoping of small-medium sized projects, • Upselling and cross-selling relevant lines of business where appropriate MANAGING SELF & DEVELOPMENT • Effective email management to keep on top of tasks and issues., • Coordinate meetings, calls and other events including arranging the technology and structure., • Lead internal calls and attend client calls where appropriate., • Undertake relevant training to develop skills and knowledge to apply to clients and the wider business., • Understand and undertake research as needed for internal and client use. Make use of various Lockton resources, internet research, accessing trade publications, and on occasion foreign-language sourced documents., • Finding and implementing improvements to team efficiency Experience, Skills & Knowledge Desired skills & knowledge: • Bachelor's degree and/or experience in a role which reflects the skills and client management experience which will be transferred to the world of Expat and International Benefits, • Minimum of four years’ experience in the insurance/employee benefits sector, • Have completed training courses/qualifications in core areas such as insurance, international benefits (IEBA), HR or another related discipline, • Experienced with basic computer skills & packages including Microsoft applications – Teams, Word, Excel, PowerPoint, • Strong client focus with the ability to develop positive relationships with team members and external contacts, • Can work well in a fast-paced environment with multiple workstreams and able to achieve and manage timescales for delivery, • Effective written and verbal communication skills and comfort collaborating with colleagues in both an office and a virtual environment, • Excellent organizational skills and the ability to multi-task effectively, • Ability to solve problems and cope with challenges. Further experience, skills, or knowledge • Relevant corporate & client management experience, • Fluency or professional proficiency in a foreign language is often helpful, • Any other professional qualifications or training are also an advantage, • Experience working or living abroad is helpful although not required.

Google Workspace Support Specialist (Contract - Outside IR35) Location: Onsite - London Contract Length: 4-6 weeks Start Date: 25th May 2026 Day Rate: £150-£250 per day (Outside IR35) About the Role We are seeking an experienced and approachable Google Workspace Expert to support employees following a major internal Google transformation project. This is a hands-on contract role focused on real-time user support, floor walking, troubleshooting, training reinforcement, and driving user adoption across the full Google Workspace suite. You will act as the go-to person for all Google-related queries, helping employees transition smoothly to new ways of working and ensuring a positive end-user experience. Key Responsibilities • Provide onsite “floor walking” support to employees following the Google transformation rollout, • Deliver real-time troubleshooting and user assistance across the full Google Workspace suite including:, • Gmail/Google Sheet/Google Docs/Google Slides/Google Drive/Google Meet/Google Calendar/Google Chat, • Support users with day-to-day operational queries, technical issues, and best practices, • Assist with adoption and change management activities, • Guide users on collaboration features, file sharing, permissions, and productivity tools, • Troubleshoot account, syncing, access, and application-related issues, • Escalate complex technical problems to relevant IT teams where required, • Create quick reference guides and support documentation where needed, • Build strong relationships with users and provide a high level of customer service, • Gather common issues and feedback to support continuous improvement Skills & Experience Required • Strong hands-on experience with Google Workspace / G Suite, • Previous experience supporting users during digital transformation or migration projects, • Excellent knowledge of Gmail, Sheets, Docs, Drive, Meet, and Calendar, • Proven experience in floor walking, desk-side support, or IT support environments, • Strong communication and interpersonal skills, • Ability to explain technical concepts to non-technical users, • Calm and professional approach in fast-paced environments, • Strong problem-solving and troubleshooting abilities, • Experience working in enterprise or corporate environments preferred Desirable • Google Workspace certifications, • Experience supporting migration projects from Microsoft 365 to Google Workspace, • ITIL or service desk experience, • Change management or training support experience What Success Looks Like • High user satisfaction and adoption across Google Workspace tools, • Fast and effective issue resolution, • Increased employee confidence using Google tools, • Smooth post-transformation support experience How to Apply Please apply with your updated CV and a brief summary of your Google Workspace support experience, including any transformation or migration projects you have supported.

Role: Mobile HIU Engineer Location: London (covering Stratford/Battersea/Wandsworth) Salary: Competitive Salary + Shift allowance + On call bonus + Pension/Healthcare The Client: My client is a prominent and forward-thinking energy infrastructure provider in the United Kingdom, specializing in the design, delivery, and long-term operation of large-scale decentralized low-carbon utility networks. The company focuses heavily on urban district heating, cooling, and power solutions, managing critical assets that supply sustainable energy to thousands of residential and commercial properties. Renowned for its engineering excellence and commitment to the green transition, the business integrates cutting-edge technologies like industrial heat pumps and waste-heat recovery systems to drive urban centres toward a zero-carbon future. Employees benefit from working within a safety-first, technologically progressive environment that prioritizes long-term asset reliability, environmental sustainability, and structured career development within the renewable utilities sector. The role: Reporting to HIU Team Manager you will be responsible for the day-to-day tasks associated with heat interface units, including planned and reactive maintenance. You will work closely with the service desk team to ensure a high level of service to our residential customers. As a fully qualified HIU technician, there will be a chance for you to train/ mentor a Trainee HIU Technician. Key Responsibilities • HIU/CIU Inspections and reactive maintenance for loss of heat or cooling within the required timeframe of our Residential Supply Agreements., • To carry out repairs identified during servicing including removal/replacement of pumps, valves, and actuators plus bleeding systems., • Updating work orders in a timely manner and in accordance with company training via our asset management system., • Liaising with our service desk to ensure any on hold jobs are rebooked and closed out as soon as possible., • In charge of your own van stock and responsible to contact management when critical parts are required., • Working in a safe manner and in accordance with the company’s Health & Safety policy Proactively help and support others to achieve team objectives., • Heat meters works such as replacing battery, replacing meter itself or investigating why error codes are appearing on meters with the internal Metering Team., • Reporting of PPMs/ Reactive jobs completed, on hold or requiring further action from other teams on a bi weekly to management., • Ensure the company escalation process is understood and followed when further action is required to reinstate heat / cooling to a residential property, outside the remit of your job description i.e. plant room temperatures are low., • Deliver a first-class service to customers., • Effectively prioritise and perform tasks under pressure. Skills & Competencies • Full UK driving licence, • Proven experience in working in the plumbing or HVAC industry, • Experience with working in a residential environment., • Demonstrable technical knowledge and experience in communal and district heating systems. Proven experience in maintenance and troubleshooting of heat interface units (HIUs), • A positive attitude towards work and willingness to get tasks completed on time whilst managing conflicting deadlines, • Has a passion and interest in learning about emerging technologies within the Energy Market and supporting the drive to Net Zero., • Ability to work independently and as part of a team, • Demonstrable communication skills, both verbal & written., • Demonstrable IT skills including Microsoft Office applications such as, Outlook, Excel, Word., • Qualified to ND / City & Guilds/ NVQ level 3 in Mechanical is a desirable but not essential

FACILITIES & WORKPLACE SERVICES COORDINATOR Our client is a top financial services & technology firm with several offices worldwide. We are looking to hire a Facilities & Workplace Coordinator to support the busy and vibrant London headquarters based in the city. The Facilities & Workplace Services Coordinator supports the smooth, safe, and efficient operation of the workplace. The role focuses on facilities management, vendor coordination, health and safety compliance, workplace administration, and employee support. The coordinator works closely with internal teams, building management, and external suppliers to ensure the office environment is well maintained and fully operational. Please note this role is based on site 5 days a week in the London office. Workplace Operations • Monitor the Workplace Services (WPS) inbox, responding to queries and coordinating requests. • Conduct daily checks across office floors to ensure systems, equipment, and spaces are functioning correctly. • Communicate with HR, IT, and other teams regarding office issues or maintenance needs. • Organise and audit critical spare parts, keeping stockrooms tidy and accessible. • Send new starter communications and provide WPS introductions and office information. • Support onboarding and offboarding by allocating desks and lockers, coordinating with Front of House. • Conduct desk and space audits, identifying faults and ensuring allocations remain accurate. • Submit weekly catering numbers and assist with workplace service arrangements. • Represent WPS at relevant committee meetings. • Support workplace events such as summer and Christmas parties. Facilities Management • Identify, log, and report faults or maintenance issues to contractors or building management. • Respond promptly to reactive tickets and requests (temperature, lighting, power, office faults). • Coordinate planned preventative maintenance (PPM) schedules and contractor site visits. • Liaise with third‐party suppliers and building management to arrange service access. • Ensure contractor documentation and Permits to Work are submitted and logged. • Review contractor job reports and follow up on repairs or parts ordering. • Support contract management, including renewals and documentation. • Run monthly security access reports and work with HR to review user access and attendance. • Log contractor attendance and service records for all site visits. • Support weekend works, powerdowns, and essential out‐of‐hours activities. • Prepare workplace spaces for powerdowns, desk moves, and operational changes. • Assist with workspace reconfiguration and desk move projects. • Attend key PPM visits to ensure compliance and alignment with internal teams. Health & Safety • Conduct regular floor inspections and monitor first aid supplies. • Assist with risk assessments and general safety compliance. • Manage communications related to emergency fire evacuations. • Attend quarterly tenancy meetings with building management. • Administration & Financial Processes • Track and process supplier invoices, receipts, and administrative documentation. • Work with Finance to manage team credit card expenses and ensure timely receipt • submission. • Raise and amend purchase orders and maintain the WPS PO log. • Support contract administration and renewal tracking. • Provide reception cover during breaks and annual leave, including greeting visitors and • supporting meeting room needs. • Assist with meeting room setups and event coordination. Skills & Experience • Strong Excel skills (intermediate to advanced). • Comfortable using AI tools to streamline reporting, documentation, and operational workflows. • 2–3 years’ experience in facilities, workplace operations, or building services. • Understanding of Building Management Systems (BMS) and workplace systems. • Mechanical or engineering aptitude, with the ability to troubleshoot basic M&E issues. • Knowledge of health and safety compliance, including risk assessments and fire safety. • Experience coordinating contractors, PPM schedules, cleaning and catering staff and vendor • relationships. • Strong organisational skills with attention to detail and the ability to manage multiple priorities. • Clear communication skills and confidence working with internal teams, contractors, and building management. • Proactive, solutions‐focused approach with an interest in improving processes and operational efficiency. Relevant certifications (advantageous but not always required): • IOSH or NEBOSH • First Aid or Fire Marshal • BMS or building services training • Understanding of building operations — lifts, HVAC, electrical systems, fire panels,and access control. What we offer: • Competitive Salary • Friendly, informal and highly rewarding culture • A fast-growing global firm with plenty of opportunities where you will have a significant impact

Role Overview: Support the growth of the Bank’s Emerging Markets (EM) business by providing banking business origination, quality risk assets creation, deposit mobilisation, superior relationship management, administrative, operational and analytical support to the head of Emerging Markets with the aim to provide excellent service delivery. Role Responsibilities: • To contribute to the overall growth of the Emerging Markets Desk., • Creation of quality risk assets that meet the withing the risk tolerance of ZBUK, • Mobilisation of deposits, without compromising the Bank’s AML standards., • Establish business relationships with external parties, wit a view to identifying and generating business leads and opportunities, • Originate contingent liability transactions., • Ensure good communication with other internal departments within the Bank as well as Zenith Group subsidiaries., • Conduct first line financial statements analysis for credit decision before Credit structuring review., • Cross checking spreadsheet prepared by CAS team before presentation to MCC, • Ensure the unit’s deal list is kept up to date., • To assist in preparation of transactional documents and communication with internal stakeholders and clients (e.g. Deal Review Forums, Term Sheets, etc)., • To support the EM desk on payments, call backs, • Attend to customers enquires and engage with the respective internal teams such as Customer Services, Payments, CAS, credit risk or IT when required., • To respond to compliance enquires related to customers transaction., • To respond to enquiries from other departments such as payments, trade finance and compliance., • To assist in clients first line due diligence, on-boarding, file notes, account reviews, daily transaction monitoring, preparation and submission of new accounts, and adverse media reviews., • Assists in preparation of facility documentation, archiving and compliance related forms including those for account opening / closing, Loan Drawdowns, new limits, etc., • Preparation of credit minutes, GCC schedules and MCC paper review, • To support the credit analysts’ team with all required information gathering, preparation of documents and completion of internal credit applications, including collecting and obtaining credit data and financial statements, country, and client information., • Takes minutes of the departmental meetings and clients call reports when required., • Assisting with regular reporting (pipeline, updates for ALCO, Exco reports, MPR)., • Assist RMs with customers transactions such as client’s exposure, outstanding loans and transactions request, deposits etc., • Be the custodian of EM’s digital filing system., • Any other miscellaneous tasks that may arise in the course of the job., • Comply with the FCA/PRA’s Individual Conduct Rules, as outlined below. Skills/Knowledge Required: • Minimum of five years’ work experience in either Banking, Financial Institution or Consulting., • Good organisational and interpersonal skills., • Excellent financial statements analysis skills, • Strong numerate skills, • Excellent communication (written and verbal)., • Be self-motivated/ work with minimal supervision., • A strong commitment to living the Bank’s values., • Strong Microsoft office user (Word, Excel, Power Point, Outlook)., • A second language is desirable, but not compulsory., • A candidate who is a chartered Accountant or studying towards a relevant professional skill is desirable., • Strong KYC/KYB experience., • Some experience in writing credit applications, preparing reports, etc., • Very good knowledge of trade finance transactions and products. This is a permanent position, paying up to £70,000 based on experience.

Service Delivery Manager (SDM) – Freshservice Migration / ITSM Transformation Contract Role | London (West London) | Hybrid Working We are seeking an experienced Service Delivery Manager (SDM) to join a major ITSM transformation programme supporting a well-established UK enterprise organisation, delivered in partnership with a leading global IT services provider. This opportunity is ideally suited to an ITSM professional with proven experience implementing or migrating to Freshservice, who can support service transition, operational readiness, and long-term service delivery success. Location: West London Hybrid working: 3 days onsite / 2 days remote £500-530 p/d Inside IR35 • Initial 3-month contract Key Responsibilities: • Support and help drive the migration / implementation of Freshservice, • Lead service onboarding and operational readiness activities, • Build, refine, and document support models, • Ensure effective incident and major incident management, • Drive problem management and service improvement, • Oversee request fulfilment processes, • Support change management governance, • Maintain oversight of CMDB / asset management, • Lead knowledge management, including knowledge transfer and documentation, • Ensure ITSM processes are embedded and aligned to ITIL standardsWe are specifically looking for candidates with:, • Proven experience implementing, migrating to, or transforming ITSM services onto Freshservice, • Experience supporting ServiceNow to Freshservice migrations highly desirable, • Strong Service Delivery Management experience within enterprise IT environments, • Hands-on ITSM operational leadership across most of the below:, • Service Desk Management, • Incident / Major Incident Management, • Problem Management, • Request Management, • Change Management, • CMDB / Asset Management, • Knowledge Management, • Service transition / support model creationSkills & Certifications:, • Strong ITIL / ITSM background, • ITIL V3 Foundation and/or ITIL V4 Foundation, • Excellent stakeholder management and communication skillsDesirable:, • ITIL V3 Intermediate, • ITIL V4 Managing ProfessionalThis role is best suited to someone who has been directly involved in a Freshservice implementation or migration programme, understands what good operational service design looks like, and can bridge the gap between transformation delivery and live service operations. If you’ve successfully helped organisations transition onto Freshservice and can bring structure, leadership, and operational expertise to a fast-moving programme, we’d like to hear from you.

Overview: Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity. Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students. Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 825,000 teachers and students around the world and is setting out to provide tangible solutions to the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer journeys, and expand globally. The Role Vivi is currently seeking a leave replacement for a 6–12-month placement. The purpose of this role is to support the technical aspects of the sales process by being the conduit between sales, global engineering and support teams. You will be the technology and product expert in the team with extensive knowledge of the Vivi product, its features, and the environments in which it runs. You will be the expert at setting up the Vivi product and configuring it within our customers’ environments. You will assist the sales team and the wider business in responding to RFPs and completing any technical documentation required by customers. You will guide evaluating customers through the onboarding process and continue to support them until you consider them to be in a mature and stable position and ready to be handed over to Vivi’s global support team. This role is 100% remote, with up to 30% travel within the region. Responsibilities: • The main regional point of contact for technical questions within the sales team, • Liaising with the global engineering and support teams to solve problems as they arise, • Gathering customer requirements, • Supporting customers through the evaluation and onboarding process, • Configuring Vivi within customer environments, • Advising customers on how to best configure their environments to work with Vivi, • Assist with responding to RFI’s and RFP’s, • Completing technical documentation required by customers, • Competitor research, • Technical guidance for salespeople in pre-sales meetings and possible demos (virtual and in-person), • Keeping the sales team up to date with technology, • Developing and documenting implementation plans and best practices Experience: • 3-5 years’ experience in a similar technical role, • Experience of working within commercial sales team, • Demonstratable experience of working with wired networking technology including switch and firewall configuration and troubleshooting, • Demonstratable experience of working with wireless networking including wireless LAN configuration and troubleshooting Highly Desirable Experience: • Cisco Certified Network Associate (CCNA) preferred, • Experience working with the Atlassian Suite (Jira Service Desk and Confluence), • Experience of working with HDMI displays, projectors and interactive touch panels, • Knowledge of all major desktop and mobile operating systems, • Knowledge of networking practices as applied in school environments, • Experience applying ITIL (Information Technology Infrastructure Library) methodologies Essential Skills: • Relationship-driven with customer-first mentality, • Excellent written and verbal communication skills, • Excellent problem-solving skills, • Have a passion for technology, particularly in the EdTech space, • Strong organisational and administrative skills, including an ability to prioritise workloads and meet deadlines, • A great team player who can work autonomously when required

Exciting opportunity for a Training Lead to join this global Energy company. This is an exciting time to join this world-leading Energy company as it evolves from a traditional Oil & Gas enterprise into a future-focused Energy leader. This transformation includes the establishment of a highly successful new Power Trading desk within the Energy Trading team and ventures into cutting-edge solutions that address the evolving demands of the Energy sector. These initiatives include advanced Gas infrastructure, LNG technology, effective Energy Storage systems and Green Energy solutions. These innovations create opportunities for exceptionally talented individuals to contribute to the success of this evolution, working alongside some of the industry’s top professionals and leveraging the very latest technology. About The Role: As the Training Lead you will report to the Business Change Management Lead and will be part of the Change & Engage team within the Programme. It is a key role on the programme, ensuring that the learning programme that goes beyond “system training” and equips users to adopt Veson IMOS and the bespoke tool, new end-to-end processes, and the associated changes in ways of working and behaviours. Responsibilities As Training Lead, you will • Apply a structured methodology to develop the overall Learning Approach and Plans for the programme. This includes the development of integrated learning pathways for all impacted audience groups across Trading & Supply (Crude, Products, Commercial Operations, Finance, Risk)., • Be responsible for working closely with the vendor to design and develop training materials based on requirements and needs, ensuring high quality learning packages; as well as creating bespoke training materials aligned to the development of the custom tool., • Together with the Business Change Management Lead, assess any additional training resources who may be required to support the overall training effort. This could include third parties or trainers. Provide daily management, direction and oversight of these resources., • Work closely with the Business Change Managers, Design lead, Business Analysts, SMEs, and other key stakeholders to understand the business change impact assessments and ensure they are translated into learning needs / requirements, ensuring that all changes to ways of working and new knowledge / capabilities are incorporated in the learning packages., • Carry out a comprehensive training needs analysis to identify the specific training required for each audience group to support user adoption in line with target operating model., • Oversee the development of all learning related material and packages. This could include eLearning, classroom/virtual training, on-the-job training, demonstrations and scenarios, ways of working workshops, quick reference guides and other modes of training delivery. Identify effort and resources required to produce the material and submit necessary costings etc., working within budget., • Develop, oversee and manage the training delivery schedule, including coordinating training invites, coordinate trainer allocation and availability, and manage the master schedule and associated aspects., • Work with IT teams and other necessary stakeholders to ensure training and demo environments (systems) are set up and available for training delivery where required., • Support User Acceptance Testing (UAT) by ensuring those participating in UAT have the right skills and knowledge to be able to complete the necessary test scenarios., • Provide quality control of all learning packages, ensuring consistency and high standards are met. Your Background Needs To Include: • Proficient in transformational change and change management methods and their application, with emphasis on driving training and capability activities., • Training Management experience with proven management/oversight and delivery skills., • Industry experience within Energy or Commodities Trading highly beneficial., • Strong knowledge and skills across the following disciplines: Learning Strategies, Approaches & Planning; Training Needs Analysis; Learning Design, Build & Execution; Competency & Knowledge Management; Train the Trainer; Training Scheduling and Logistics; Training Delivery; Learning Effectiveness Measurements., • Likely to have an undergraduate degree and/or certification in Training Development or related field. This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. With a focus within Energy Trading, Oil & Gas, Financial Markets and Commodities, we offer a transparent Recruitment Service that has proven to be reliable and effective for over 40 years. We are ISO accredited and proud of our excellent TrustPilot Reviews. Your search for a New Contract Assignment or for a New Permanent Job will be in safe hands with Eaglecliff Recruitment. Please telephone for an immediate response or email your CV for a quick response. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing. This needs combining with a positive attitude and an ability to work within a large, globally dispersed project team in a multi-cultural environment. You also need to be a self-starter, a logical thinker and a quick learner, with strong initiative and excellent communication, interpersonal and presentation skills, able to write clearly and concisely. We believe in equality of opportunity for all job applicants regardless of gender, marital status, race, colour, nationality, ethnic origin, creed or religion, disability, sexual orientation or age. Specialising within Energy Trading, Oil & Gas, Financial Markets and TV & Entertainment, Eaglecliff Recruitment is ISO accredited, a Member of REC and listed within the top 4% for Financial stability by Dun & Bradstreet. Please telephone for an immediate response or email your CV for a reply within one hour. Eaglecliff Ltd is acting in the capacity of an employment agency for permanent recruitment and an employment business for contractor resourcing

Job Title: IT Project Manager – Windows 11 Upgrade Location: London (3 days per week onsite) Duration: 3–6 month initial contract (likely extension) Start: ASAP Salary: Dependent on experience We are supporting a large, global professional services organisation undergoing a significant technology transformation. As part of this, they are looking to bring in experienced IT Project Managers to support a business-critical End User Technology programme. This role will focus on delivering a firmwide Windows 11 upgrade ahead of the Windows 10 end-of-life deadline. The objective is to ensure a controlled, low-disruption rollout across a large user base while maintaining business continuity and meeting security and compliance standards. Key responsibilities: Own and manage the end to end delivery of a Windows 11 upgrade programme Develop and maintain detailed delivery plans aligned to business priorities Coordinate device readiness activities including hardware and application compatibility Work closely with infrastructure, end user computing, security and service desk teams Act as the central point of coordination between IT and business stakeholders Manage rollout, pilot groups, testing and go-live activities Oversee hypercare support and ensure smooth transition into BAU Identify and mitigate risks, including application compatibility and capacity constraints Maintain RAID logs, reporting and provide clear updates to senior stakeholders Support change and communications, ensuring users are prepared for the upgrade Key requirements: Proven experience delivering large scale Windows 10 to 11 or similar OS upgrade programmes Strong end to end IT project delivery experience within infrastructure or EUC environments Excellent stakeholder management and communication skills Experience working within professional services, legal or financial services environments preferred Relevant project management certifications such as PRINCE2, PMP or Agile

• Job Title – Rates, Credit and FX Options Operations Analyst, • Vacancy Type – Permanent, • Location – London, • Salary - £70,000 to £85,000 base salary + benefits + bonus (discretionary company bonus), • Working Model – In office – 4 to 5 days a week in the office (1 Day WFH- flex), • UK Right to Work – please note no PSV / Student Visa’s or time limited visas are being considered by our client. This is a permanent role, and “No” client sponsorship is offer. A growing multi strategy hedge fund based in London is looking to hire a Rates, Credit and FX Options Operations Analyst to join the London Operations team which is growing. The fund has significant AuM deployed across several funds, specialising in Fixed Income, OTC Rates, Credit, FX Options. This is an opportunity to work directly with a leading Middle Office Operations team, to service trading flow, resolve challenging trading queries, face to external counterparties and manage trade life cycle events (coupon payments, rate re-sets, FX options, expires, credit events et al), and provide the business with ops risk management services. The business offers anyone joining with a great opportunity to be trained on traded products and have an entry point into a successful and growing hedge fund in London. Key Deliverables - - will be varied, broad and not limited in nature, effectively providing front to back trade support for the cross assets traded by the hedge fund in London. • Responsible for front to back trade capture, trade affirmations, matching/allocations, trade enrichment (covering settlements, reconciliations) and managing trade life cycle events., • Working with a wide range of internal and external clients, supporting the PMs and Trading desk, facing off to counterparties / brokers to resolve trade discrepancies, breaks and offer trade and query resolution in a timely manner., • Trade life cycle management – options, expires, rate re-sets, credit events and corporate actions., • The business is forward thinking and has a culture of continuous improvement and leveraging the latest technologies to drive efficiencies across its new fund launches, controls, process and systems., • Experience and prior knowledge of trade management systems is highly desirable and advantageous., • Value added skills in Excel VBA (ability to create, edit VBA macros) and leverage any object-oriented programming skills in Python. The current business has an existing Trading Operations team in London, and service other global centres and looking for someone with 5 to 8 years’ experience looking to transition into a growing hedge fund. Prerequisite Requirements- • 5 to 8 Years experience within Trading Operations derived from a Hedge Fund (Alternative, Multi Strat, Macro), Asset / Investment Manager or Tier 1 Investment Bank with OTC expertise., • Direct experience across a wide portfolio of trade products, including OTC Interest Rates, Credit, and FX Options., • STEM based University Degree, with 1st or 2.1 minimum grade degree., • IT Skills - Advanced Excel VBA (ability to create, edit VBA macros) and leverage any object-oriented programming skills in Python., • Strong communication skills with the ability to partner with trading desks, manage complex queries and provide clear resolution., • Salary - £70,000 to £85,000 base salary + benefits + bonus (discretionary company bonus), • Working Model – 4 days in the office and 1 Day WFH Attractive compensation package is on offer with benefits and company bonus scheme. We ask candidates to respect and adhere to UK Right to Work requirements. • UK Right to Work – please note no PSV / Student Visas or time limited visas are being considered by our client. This is a permanent role, and no client sponsorship is offer. Please do apply early to join a fast-growing hedge fund in London, with an exciting career path and opportunities to move into the business. Raj Dhanapala - Black Swan Group

About the Role We are looking for a highly professional, polished, and service-oriented Receptionist / Office Coordinator to become the face of our business and play a key role in ensuring the smooth day-to-day running of a busy and professional office environment. This position is ideal for someone who enjoys working in a client-facing role, thrives in a fast-paced environment, and takes pride in delivering exceptional service standards. The successful candidate will be responsible for managing the reception area, coordinating office operations, supporting internal teams, and ensuring all visitors, meetings, and administrative processes are handled efficiently and professionally. The role requires excellent communication skills, strong attention to detail, discretion, and the ability to remain calm under pressure while managing multiple priorities. Experience within financial services, professional services, luxury hospitality, or a corporate office environment would be advantageous. Fluency in English is essential. Fluency in at least one of the following languages is mandatory: French, Italian or Spanish Key Responsibilities Reception & Front-of-House Management • Act as the first point of contact for all visitors, clients, and external stakeholders, delivering a warm, polished, and professional welcome at all times., • Manage the reception area to ensure it remains immaculate, organised, and representative of the company’s professional standards., • Answer, screen, and direct incoming telephone calls efficiently and courteously., • Handle general reception and front-of-house enquiries with professionalism and discretion., • Coordinate visitor access, meeting room arrangements, and guest hospitality., • Support the smooth day-to-day running of the office and ensure operational efficiency across all administrative functions., • Act as a central point of contact for office-related requests and coordination., • Assist senior management and wider teams with administrative support when required., • Coordinate office supplies, stationery, kitchen supplies, and general workplace requirements., • Monitor and maintain stock levels, ensuring supplies are replenished proactively., • Support onboarding logistics for new employees, including desk setup and office coordination., • Manage meeting room schedules, bookings, and preparation., • Ensure meeting rooms are consistently presented to a high standard before and after meetings., • Prepare and serve tea, coffee, and refreshments for clients, guests, senior management, and meetings to a professional standard., • Operate and maintain coffee machines and kitchen facilities, ensuring cleanliness and presentation at all times., • Coordinate refreshments, catering, and hospitality requirements for internal meetings, client meetings, and company events., • Liaise with catering providers and suppliers to ensure timely delivery and quality service., • Ensure kitchen, breakout, and hospitality areas remain clean, organised, and fully stocked throughout the day., • Arrange domestic and international business travel including flights, accommodation, taxis, trains, and transport logistics., • Prepare travel itineraries and ensure all travel arrangements are accurate and well organised., • Manage last-minute schedule changes calmly and efficiently., • Manage incoming and outgoing post, deliveries, and courier arrangements., • Ensure confidential documents and packages are handled securely and appropriately., • Liaise with office suppliers, contractors, maintenance providers, and building management., • Coordinate office maintenance requests and ensure issues are resolved promptly., • Assist with procurement processes and raising purchase orders in line with company procedures., • Take ownership of maintaining a welcoming, organised, and high-performing office environment., • Proactively identify opportunities to improve office operations, organisation, and guest experience., • Support workspace improvements and office initiatives that enhance employee and client experience. They will demonstrate strong communication skills, excellent multitasking abilities, and a calm and professional manner in a fast-paced environment. Skills & Experience Required • Previous experience in a Receptionist, Front of House, Office Coordinator, Administrative Assistant, or similar role., • Experience within financial services, corporate, hospitality, or professional services environments is advantageous., • Excellent verbal and written communication skills., • Professional appearance and presentation., • Strong organisational skills with excellent attention to detail., • Ability to prioritise tasks and manage multiple responsibilities simultaneously., • Proactive and solutions-focused mindset., • High level of discretion, confidentiality, and professionalism., • Strong interpersonal and relationship-building skills., • Friendly, approachable, and professional., • Calm under pressure with a positive attitude., • Reliable, flexible, and adaptable., • Strong sense of ownership and accountability., • Team-oriented with a willingness to support colleagues across the business., • Competitive salary package, • Private medical insurance, • Supportive and professional working environment, • Opportunity to work within a prestigious financial services firm • • Career development and growth opportunities

🔶 Office Administrator / Service Desk Coordinator 📍 Battersea, London (Full-Time, On-Site) 💼 Heat-Plex Limited About Heat-Plex Heat-Plex is a fast-growing, premium plumbing, heating and gas company operating across London. We work with private homeowners, landlords and managing agents, delivering high standards of workmanship and customer care. We are approaching £1.5m+ turnover and are now building a stronger in-house office team to support our next stage of growth. This is not a quiet reception role. It is a key position at the centre of a busy operations team. The Role • You will be the first point of contact for our customers and engineers., • Your role is to keep the diary flowing, ensure communication is clear and professional, and help the business operate efficiently day to day., • You will work closely with our Operations Manager and leadership team. Core Responsibilities • Answer all incoming calls professionally and confidently, • Book jobs accurately into our CRM system, • Manage customer emails and respond with clear, well-written communication, • Coordinate engineer diaries and confirm appointments, • Follow up on quotations and outstanding approvals, • Support with aftercare and customer satisfaction follow-ups, • Assist with general office coordination and admin tasks, • Help maintain high standards of organisation and workflow You will play a direct role in improving customer experience and helping the company grow. What We’re Looking For We are looking for someone who: • Speaks clearly and confidently on the phone, • Writes professional, polished emails, • Is highly organised and calm under pressure, • Can manage multiple tasks without losing detail, • Is proactive and takes ownership rather than waiting for instruction, • Enjoys working in a fast-paced environment, • Wants to grow with a business, not just “do a job” Previous administrative or service desk experience is preferred. Experience in trades, property or construction environments is a bonus — but not essential. Systems Experience with: • Microsoft Office, • CRM systems (training provided), • Scheduling or diary management software What We Offer • Competitive salary (based on experience), • A growing, ambitious company environment, • Opportunity to develop into a senior office or operations role, • Supportive team culture, • Modern office space in Battersea Important This role is fully on-site. We are building a strong office culture and require someone present and engaged with the team. If you are organised, confident and ready to take ownership in a growing business, we would love to hear from you.

This role exists to ensure the stability, security, and continuous improvement of IT operations. The IT Operations Manager is accountable for day-to-day IT service delivery, team performance, operational governance, AI tool administration, and compliance alignment. The role ensures that core platforms — including Google Workspace, Microsoft 365 (where applicable), GPT Enterprise, endpoint management, and wider SaaS systems — are secure, scalable, and audit-ready. A central focus of the position is driving team delivery and strengthening operational functions. This includes improving service standards, reducing recurring issues, enforcing clear ownership across IT domains, and maturing core processes such as JML, patch management, access control, endpoint compliance, and documentation. The impact of this role is business-wide: · Reliable IT services that enable productivity · Controlled and compliant AI adoption · Reduced operational and security risk · Clear accountability across IT operations · Scalable, standardised processes that support growth This role removes operational noise from the IT Director, building a structured, performance-driven IT function capable of supporting the business at scale. It acts as the primary escalation point for IT operations, taking full ownership of issues and driving resolution without reliance on the IT Director. Core Activities The functions of your role, what you will spend your time doing as well as what is required from the role for the team and wider business. IT Operations & Service Management · Own end-to-end IT operational delivery (service desk, endpoints, SaaS platforms, infrastructure). · Ensure SLA adherence and service quality standards. · Oversee JML processes ensuring they are controlled, efficient, and auditable. · Drive problem management and root cause analysis to reduce recurring incidents. · Standardise documentation and knowledge management. · Own and manage IT operational budgets, including SaaS licensing, AI platforms, and vendor costs. · Identify cost optimisation opportunities across tooling and suppliers. · Provide regular reporting on spend vs value (especially AI tooling ROI) · Own relationships with key IT vendors and MSPs. · Hold suppliers accountable to SLAs and contractual obligations. · Lead vendor reviews and performance management. · Take end-to-end ownership of major incidents and operational issues, ensuring resolution, root cause identification, and prevention of recurrence. AI Tools Administration & Governance · Own administration of GPT Enterprise and other approved AI platforms. · Manage provisioning, role-based access, usage monitoring, and cost control. · Ensure AI platforms align with AI policy, ISO27001 controls, and data protection requirements. · Monitor usage trends and identify shadow AI risks. · Implement guardrails to prevent data leakage and misuse. · Support structured AI enablement across the business while maintaining governance discipline. · Identify and escalate AI-related risks to senior leadership where required. · Drive responsible adoption of AI tools across the business, ensuring usage delivers measurable value. · Ensure AI usage aligns with contractual, legal, and client data obligations Google Workspace & Identity Management · Own administration of Google Workspace (user lifecycle, groups, shared drives, security configuration). · Enforce secure baselines (MFA, DLP, retention, context-aware access). · Conduct regular access reviews and maintain audit logs. · Manage identity governance across platforms (Google, Entra ID if applicable). Security & Compliance · Ensure operational alignment with ISO27001 controls and ISMS framework. · Maintain audit-ready evidence (patching, access reviews, monitoring, backups). · Oversee vulnerability remediation and endpoint compliance. · Ensure backup and disaster recovery processes are tested and documented. · Support incident response and risk mitigation activities. Team Leadership & Performance · Line manage IT engineers. · Define ownership across operational domains (patching, AI administration, identity, endpoint compliance). · Set KPIs aligned to service performance, compliance maturity, and automation goals. · Drive accountability, performance management, and professional development. Key Partners The individuals or teams that support this role (or that this role supports) - Key Deliverables - How success is measured within this role · IT Director · Senior Leadership Team · People Team (JML processes) · Compliance & Risk stakeholders · Finance (licensing & cost management) · External vendors and MSPs Success in this role will be measured by: · 95%+ SLA adherence · Reduction in recurring incidents and escalations · Audit-ready operational documentation at all times · Controlled and compliant AI platform adoption · Clear ownership across IT operational domains · Improved engineer productivity through automation · Reduced operational risk and dependency · Improved team performance against defined KPIs · Increased first-time fix rates / reduced escalations · Clear ownership and reduced dependency on key individuals Strengths, Skills & Competencies The knowledge and skills needed to be successful, as well as any qualifications (if applicable) and personal attributes that are desired. Process Improvement & Automation · Identify automation opportunities across JML, reporting, compliance evidence gathering. · Improve operational efficiency while maintaining governance standards. · Reduce manual effort and key-person dependency. · Proven experience managing IT operations in a growing organisation. · Strong knowledge of Google Workspace administration. · Experience administering enterprise AI platforms (e.g., GPT Enterprise) or equivalent SaaS governance. · Experience working within ISO27001 or structured compliance frameworks. · Strong understanding of identity and access management principles. · Knowledge of endpoint management tools (e.g., Intune or equivalent). · Experience leading and performance managing engineers. · Strong documentation and process standardisation capability. · Commercial awareness and cost management mindset. · Strong ownership mindset with a bias for action and accountability. · Comfortable operating in a fast-paced, evolving environment with competing priorities. · Ability to challenge and improve existing ways of working, enforcing operational standards where needed. Desirable: · ITIL certification (v3 or v4) or equivalent service management experience. · Experience operating in media, marketing, or multi-client environments with contractual separation requirements. · Hands-on administration experience with Google Workspace in a security-focused environment (DLP, retention policies, context-aware access, audit logging). · Experience managing Microsoft 365 / Entra ID, including conditional access and identity governance. · Exposure to administering GPT Enterprise or other enterprise AI platforms with structured governance controls. · Experience implementing or supporting AI governance frameworks aligned to ISO27001 and data protection requirements. · Strong working knowledge of endpoint management tools (e.g., Intune) and device compliance enforcement. · Exposure to automation using scripting or workflow tools to improve JML, reporting, or compliance evidence gathering. · Experience supporting ISO27001 audits or maintaining ISMS documentation and operational evidence.

SENIOR EDUCATION RECRUITMENT CONSULTANT - LONDON - 3 DAYS OFFICE / 2 DAYS HOME - £45,000 - £60,000 BASE SALARY + TOP 5% LONDON COMMISSION STRUCTURE This is for an experienced Education recruiter who already knows how to bill, build relationships and manage a desk properly, but wants a stronger platform around them, more flexibility and significantly more upside attached to their performance. RECSEEKERS are working in partnership with a highly profitable Education recruitment business that has built a genuinely adult environment for high performers. No unnecessary layers of management. No pointless meetings for the sake of it. No culture built around presenteeism instead of output. Just experienced recruiters, trusted to perform properly. The business already has established client relationships, active revenue streams and a strong reputation across the Education market. You are not walking into a rebuild or a desk with no direction. There is genuine infrastructure behind this opportunity. THE OPPORTUNITY This role gives you full ownership of your desk with the flexibility to build your market your way. You’ll have the autonomy to develop your niche, strengthen existing relationships and continue scaling a desk within an environment built for experienced recruiters. This suits someone who values flexibility but still holds themselves to a high standard. Someone commercially mature enough to manage their own time, operate properly and focus on long-term growth rather than short-term noise. The expectation is simple, bill well, build properly and you’ll be backed heavily. WHAT YOU’LL BE DOING • Managing and growing a desk within Education recruitment, • Building relationships with schools, trusts and MATs, • Driving business development activity across your market, • Managing temp, contract and permanent recruitment processes, • Developing your own niche, network and client base, • Maintaining strong standards across service and delivery, • Operating with full accountability for your own performance WHAT THEY’RE LOOKING FOR • A proven billing background within Education agency recruitment, • Minimum 3 years’ experience within the Education market, • Someone capable of managing and growing a desk independently, • Strong business development and relationship-building ability, • A self-starter who performs without needing micromanagement, • Commercially mature, driven and motivated by long-term success This role is specific to Education recruitment. You must already be operating within the sector and performing to a high standard. WHY PEOPLE JOIN • 3 days office based, 2 days working from home, • Top 5% commission structure within the London market, • Existing clients, live roles and established relationships, • Strong infrastructure and operational support, • High-trust environment built around experienced recruiters, • Flexibility and autonomy without sacrificing performance, • Clear long-term progression within a growing business This is the type of setup many experienced recruiters look for once they’ve already proven themselves. Freedom, trust, flexibility and the ability to earn properly within a strong environment. RECSEEKERS partner with ambitious professionals shaping the future of Education recruitment, APPLY NOW if you have the specific experience required.

Excellent opportunity for SRE Lead to be part of our Cloud Infrastructure & Security services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities : Act as a Site reliability engineering Lead , Reliability as a feature and SRE concepts Own and manage AWS-based IT environments supporting enterprise applications, STAP platform rollouts, and high performance computing (HPC) workloads. Lead end-to-end application rollout on STAP platforms, ensuring scalability, security, compliance, and performance readiness. Design, implement, and manage HPC platforms on AWS to support high end genomics, bioinformatics, and data intensive workloads. Drive AWS migration initiatives, including assessment, planning, execution, and post migration optimization of on premises and legacy systems. Collaborate with application, security, network, and compliance teams to ensure secure, compliant, and resilient cloud architectures. Oversee operational stability, capacity planning, performance optimization, cost management, and incident/problem management across AWS platforms. Define governance models, operational standards, and best practices for AWS cloud usage across multiple workloads and platforms. Act as a key technical and managerial escalation point for platform issues and critical incidents. Key Skills and Experience : SRE with experience spanning development and operations. Practical understanding of SRE concepts, including: Reliability as a feature Error budgets and risk based decision making, Toil reduction through automation Good experience with AWS cloud platforms. Proven experience in AWS General IT Management, including governance, operations, security, cost optimization, and stakeholder management. Good experience in application rollout and platform management, preferably on STAP or similar enterprise platforms. Strong experience in designing and managing HPC platforms on AWS supporting high end genomics, bioinformatics, or other data intensive workloads. Demonstrated experience in executing AWS-based migration programs, including assessment, planning, execution, and optimization of on premises to cloud migrations. Experience working in regulated and enterprise environments, with exposure to security, compliance, and data protection requirements. Prior experience leading or mentoring technical teams and coordinating with cross functional stakeholders is highly desirable.

Established over 50 years ago, this full-service Legal 500 ranked law firm are seeking a 5-7 PQE Corporate Associate. You’ll get plenty of variety, work with different clients each day and have a clear progression path to Senior Associate, Legal Director and Partner. They act for UK and international corporations, entrepreneurs, and high-profile individuals from sports and entertainment. Typically, they work on deals between £1m-£15m, though do work on £50m+ deals. You’ll be part of a well-established team of 10. Including 4 Partners and junior support from below. This means you’ll get lots of direct client contact and will be given the freedom to run transactions with minimal supervision. There will be a mixed caseload, covering both corporate and commercial – M&A, share purchase agreements, corporate governance, commercial contracts, distribution and licensing agreements. You’ll be encouraged to develop your own professional profile. As a firm that pride themselves on a quality, Partner-led service, you won’t be nailed to your desk churning out documents. You will attend networking events, seminars and contribute to business development. The firm has a flat hierarchy with an open-door policy, which makes it easy to ask for help and support. You’ll have a healthy work / life balance and be working towards 5 billable hours a day. This is a hybrid role and you can expect to be in the office 3 days a week. What you’ll need • 5-7 PQE Corporate Associate., • Qualified as a Solicitor in England & Wales., • Experience gained in private practice. Interested in finding out more? • If you don’t, just call or WhatsApp George on 07858 876 787 for an informal chat., • Everyone will get a response within 3 working days.