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\n W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. \n In-Room Dining Supervisor \n W Edinburgh \n At W Hotels, we do things differently. We are bold, curious and unapologetically ourselves. Our people bring energy, creativity and personality to everything they do. We celebrate individuality and encourage fresh thinking. Here, your ideas have a voice. Your ambition has room to grow. And no two days look the same. We challenge convention and push hospitality forward. \n As part of the Marriott International family, W Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. \n What You'll Do \n \n • Supervise the daily operations of the In-Room Dining team to ensure seamless and efficient service delivery.\n, • Create a positive and productive working environment by coaching, supporting, and guiding team members.\n, • Ensure high levels of guest service are consistently achieved and maintained.\n, • Answer guest questions regarding menu selections, food preparation methods, allergens, and dietary requirements.\n, • Liaise closely with the kitchen team regarding special requests, dietary requirements, allergies, wait times, and product availability.\n, • Ensure cleanliness and presentation standards of work areas, china, glassware, and silverware are maintained.\n, • Present accurate guest checks and process payments in accordance with company procedures.\n, • Monitor service quality and resolve guest concerns promptly and professionally.\n, • Ensure compliance with health, safety, and food hygiene standards, reporting incidents where necessary.\n, • Support departmental goals and contribute to the overall success of the hotel's food and beverage operations.\n \n What You'll Bring \n \n • Previous experience in food and beverage service, room service, or hospitality supervision.\n, • Strong organisational and multitasking abilities.\n, • Ability to remain calm and effective in a fast-paced environment.\n, • Excellent prioritisation and time-management skills.\n, • Confidence engaging with guests and delivering exceptional service experiences.\n, • Strong communication and interpersonal skills.\n, • Positive attitude and proactive approach to problem-solving.\n, • Passion for hospitality and creating memorable guest experiences.\n, • Knowledge of food safety, allergens, and service standards.\n, • Ability to lead by example and motivate team members to perform at their best.\n \n Our Benefits \n At Marriott, we put people first - it's one of our distinctive core values. \n \n • Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.\n, • Associates receive paid leave to use for vacations, sick time, holidays and more.\n, • Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.\n, • World-class training and development programmes, including leadership development opportunities.\n, • Unlimited local and international career opportunities within Marriott International.\n, • Enhanced holiday entitlement increasing with length of service.\n, • Company pension scheme.\n, • Private medical insurance.\n, • Wellness and mental health support programmes.\n, • Discounted accommodation, food, and beverage across Marriott International properties worldwide.\n, • Friends and family travel discounts.\n, • A dynamic, inclusive, and supportive work environment.\n \n Our award-winning culture \n Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. \n Visit life.marriott.com to learn more about our workplace culture and career opportunities. \n LEGAL DISCLAIMER \n At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. \n \n

Description A brand-new role. A brand-new challenge. This is a genuinely new position at Butlin's — and a rare chance to shape it from day one. As Supervisor Plus, you'll be the go-to person for your team, the driving force behind great standards, and the difference between a good guest day and an unforgettable one. You'll be hands-on, visible, and trusted to make things happen — coaching your team in the moment, solving problems on the spot, and making sure every guest gets the Butlin's experience they came for. Reporting to: Manager Core base: Accommodation (Mondays and Fridays, our busiest changeover days) Plus: Flexible time across departments the rest of the week, wherever the action needs you most What you'll be doing • Leading from the front — keeping your team focused, motivated, and in the right place at the right time, • Coaching the team to hit key targets, from add-on sales to guest experience scores, • Owning CAFF audits in accommodation, and relevant audits in whichever department you're supporting, • Making sure guests always find what they need, when they need it, • Keeping an eye on NPS and guest feedback, and turning it into real action, • Championing the Butlin's Values and Leadership Behaviours every day, • Being the voice that connects Manager plans to team delivery — clearly, consistently, brilliantly, • Building strong relationships across your resort, other resorts, and central support teams, • Supporting your people through their whole journey with us — onboarding, development, PDPs, and more, • Turning every audit and observation into practical, visible improvement This is a role for someone who loves being where the action is — solving problems before they become issues, and bringing out the best in the people around them. Choose your specialism Alongside your Accommodation focus, you'll bring your energy to one of these exciting areas: ??? Supervisor Plus – Buffets Be the face of a warm, welcoming dining experience. You'll champion food safety, keep the bays looking abundant and appealing, work closely with the kitchen on quality and timing, and coach your team to deliver five-star hospitality on every shift. ?? Supervisor Plus – Bars & Shops Bring the energy to our bars and retail spaces. You'll coach the team on sales and service, keep queues moving with sharp, dynamic deployment, nail stock control, and help every venue run exactly to brand standard — while having fun doing it. ?? Supervisor Plus – Restaurants & QSRs Set the tone for a brilliant dining experience from the moment guests sit down. You'll drive upselling on starters, desserts, and drinks, coach confident, natural guest conversations, and make sure every checkback leaves guests feeling looked after. ?? Supervisor Plus – Splash Take the lead in one of our most safety-critical, high-energy environments. You'll bring poolside expertise and a genuine passion for the water, keeping standards high and guests safe while your team delivers a brilliant splash experience. ? Supervisor Plus – Sports & Activities Bring your love of sport and activity to a team that gets guests moving, playing, and having fun. You'll lead from pitch-side, court-side, or wherever the action is, coaching your team to deliver energetic, memorable experiences every day. KPIs • Audits completed in accommodation & other departments, • Team training compliance across departments, • Health, Safety & Compliance Audits, • Guest NPS & Feedback, • Improved ENPS, • Retail Spend – responsible for making sure there is good stock processes/ upselling taking place/ coaching people trying to deliver, • Right People, Right Place, Right Time in all key areas About You You're a natural leader who's just as comfortable coaching a team through a busy shift as you are chatting confidently with a guest. You lead by example, you notice the details others miss, and you know how to turn feedback — good or bad — into real improvement. You'll bring: • Leadership that gets results — you know how to coach, support, and get the best out of a team, with demonstrable experience in managing performance, coaching, delivering training, and setting the standard through your own behaviour, • A sharp eye for detail — confident supporting audits and observation-based checks, and turning what you find into action, • Genuine guest-facing experience — comfortable handling a wide range of guest queries, and confident stepping in when a complaint needs a calm, professional resolution, • A commercial mindset — a track record of driving sales through promotions, upselling, or new initiatives that support the wider team's objectives, • Flexibility and range — experience working across a multi-skilled team, moving to where guest demand needs you most, • Brilliant communication — able to connect with people at every level, from your team to senior managers to guests, • Adaptability under pressure — comfortable juggling multiple priorities and quick to adjust when things change If you're going for Splash, you'll also bring: • An NPLQ (National Pool Qualification for Lifeguards) or equivalent qualification, • Previous experience working in a swimming pool environment, • Strong knowledge of pool safety If you're going for Sports & Activities, you'll also bring: • Experience working in a sports, leisure, or activity environment Why this role? • A brand-new opportunity — help define what great looks like in this role, • Variety, every week — no two days the same, across accommodation and your chosen specialism, • Real influence — your coaching and decisions directly shape the guest experience, • Room to grow — develop your leadership skills across multiple departments and disciplines About Butlin'sDid you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in! JBRP1_UKTJ