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Job Title: Client Experience Advisor\n\nLocation: Coventry\n\nThe Opportunity\n\nThe UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the world's most desirable, modern luxury brands for the most discerning of clients through delivering exceptional client experiences and support. These services are delivered by our exceptional client experience team. As a Client Experience Advisor you will be a knowledgeable expert in our brands in order to achieve effective solutions and deliver the highest level of client experience. You will be part of a large team, working in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from clients, retailers and third parties on a daily basis. We recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences and candidates welcome from all industries.\n\nKey Accountabilities and Responsibilities\n\n * Offering exceptional client support for all UK product owners, being a critical point of contact and resolution\n\n * Responsible for building rapport with clients and / or retail teams, accurately understanding queries and delivering exceptional services aiming to provide a first point of resolution whenever possible\n\n * Manage client and retailer inbound and outbound contact via all customer communication channels to include telephone, chat, social media and email\n\n * Be a knowledgeable expert in the brand and products Identify and manage any complaints on the initial contact\n\n * Adopt a Modern Luxury mindset approach in the way you offer robust solutions with the client at the heart of everything you do Identify opportunities for process improvement, both in the Client Relationship Centre, retailer network and wider business, taking action to continuously improve the operation for the benefit of the client and / or the retailer.\n\n * Maintain effective relationships across the whole business and retail network driving client experience\n\n * Drive data quality through effective management of client data in customer management systems and be a champion of data protection compliance\n\n * Provide creative client and retailer solutions where the client is at the heart of all decision making\n\n * Working across all business functions, UK national sales centre, retail network and third parties to drive client experience\n\n * Financially empowered to take appropriate decisions in support of client satisfaction\n\n * Act as a role model for business values, principles and behaviours and a true ambassador for delivering modern luxury service delivery\n\n * Provide support to the retailer network to assist them in achieving truly modern luxury service delivery, driving client loyalty and retention.\n\n * Achieve positive results that generates high customer satisfaction.\n\nKnowledge, Skills and Experience\n\nEssential\n\nWe recruit for attitude and train for skills so looking for candidates with an aptitude for delivering exceptional client experiences.\n\nExperience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands\n\nAn individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable\n\nAn individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs\n\nStrong decision making and problem solving skills.\n\nAn individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style\n\nAn effective team player, actively leads, develops and supports team members\n\nAn individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along\n\nTechnologically savvy with an ability to navigate multiple client management technologies and previous experience desirable\n\nStrong communication skills, both written and verbal\n\nStrong stakeholder management skills\n\nNumerate with excellent attention to detail, with the ability to outline information in a straight forward manner\n\nResults orientated with a determination to make things happen\n\nA highly motivated, energetic and inspirational team player\n\nAbility to identify opportunities for improvements and implement change\n\nExcellent time management skills, able to work on multiple tasks and deliver results to agreed schedules\n\nAbility to make quick and competent decisions\n\nExperience of managing a high volume of queries\n\nDesirable\n\nHaving worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients.\n\nPersonal Profile\n\nIndividual must be client centric, putting the client at the heart of every action they do.\n\nThe individual must be attentive to the finest of details and show great care and passion for the brand.\n\nAdept at multitasking and handling diverse customer needs in a dynamic environment.\n\nFully proficient in verbal and written communication to support our clients across various platforms

Client Experience Advisor Reference: (phone number removed) / (phone number removed) / (phone number removed) Umbrella Rate: £24.16/hr (Inside IR35) Are you ready to elevate your career in customer service and be part of a company that delivers exceptional experiences to its clients? This is your chance to step into the role of Client Experience Advisor and play a pivotal part in shaping unforgettable moments for discerning customers. This company is renowned for its commitment to modern luxury and innovation, offering you the opportunity to work in a fast-paced, energetic environment where your skills and dedication will truly shine. With hybrid working options and a supportive team, this role is perfect for those who thrive on delivering excellence and making a difference. What You Will Do: • Manage inbound and outbound client and retailer contact across multiple communication channels, including phone, email, chat, and social media. • Build rapport with clients and retail teams, ensuring queries are resolved efficiently and with exceptional service. • Act as a knowledgeable expert on the company’s products and services, delivering solutions that embody modern luxury. • Handle complaints with professionalism and care, aiming to achieve a first-point resolution. • Identify and implement opportunities for process improvement, enhancing client experience across the business. • Maintain accurate client data in customer management systems while ensuring compliance with data protection regulations. What You Will Bring: • A client-first mindset with a passion for delivering personalised, seamless, and dependable experiences. • Strong communication skills, both written and verbal, with the ability to engage across various platforms. • Resilience and enthusiasm to deliver results under pressure while maintaining a positive attitude. • Proven problem-solving and decision-making skills, with a focus on finding robust solutions. • Technological savvy and the ability to navigate multiple client management tools effectively. This company is dedicated to creating the world’s most desirable modern luxury brands, and the Client Experience Advisor role is at the heart of that mission. By joining this team, you will contribute to delivering outstanding service that drives client loyalty and retention. The role offers a unique opportunity to collaborate across various business functions, retailer networks, and third-party providers, ensuring clients receive the highest standard of care and attention. Location: This role is based at Whitley, with hybrid working options available following an initial training period. Interested? Don’t miss this opportunity to be part of a team that’s redefining client experience. Apply now to become a Client Experience Advisor and take the next step in your career! Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

Expleo is hiring a Client Experience Advisor to support a premium automotive client within their UK Client Relationship Centre. This role sits within the Customer Experience function and is focused on delivering modern luxury client experiences across the ownership journey. You will engage with customers proactively and reactively, ensuring they are enjoying their vehicles, resolving concerns, and maintaining strong communication between clients, retailers, and partner networks. Company: Expleo Location: Coventry, UK Rate: £24/hour (Inside IR35) Contract Duration: Until May 2027 Key Responsibilities Act as a primary point of contact for UK clients Manage inbound & outbound communications (phone, email, chat, social media) Deliver first-contact resolution wherever possible Build strong relationships with clients and retail partners Handle complaints with a client-first, solution-focused approach Maintain accurate data within CRM systems Collaborate across business functions and third-party partners Identify and implement process improvements Support retailers in delivering a premium client experience Make goodwill decisions where appropriateKnowledge, Skills, and Experience Experience in delivery of exceptional client experiences is preferential and this can be from retail, hotelier, travel, entertainment or other relevant sectors, equally welcome client experience team members from other automotive brands An individual with a client first mindset who is easy to do business with and makes people feel special, driven to deliver experiences that are personalised, seamless and dependable An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs Strong decision making and problem solving skills. An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style An effective team player, actively leads, develops and supports team members An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along Technologically savvy with an ability to navigate multiple client management technologies and previous experience desirable Strong communication skills, both written and verbal Strong stakeholder management skills Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner Results orientated with a determination to make things happen A highly motivated, energetic and inspirational team player Ability to identify opportunities for improvements and implement change Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules Ability to make quick and competent decisions Experience of managing a high volume of queries Desirable - Having worked in a role which has implemented a goodwill process to clients, having reviewed and communicated these decisions to clients

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