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We are currently recruiting for a client based in Newbury for a maternity cover, with the possibility of being extended. Customer Service Specialist Location: NewburyDepartment: Customer Service & SupportEmployment Type: Fixed Term Contract About the Role We are seeking a proactive and customer-focused Customer Service Specialist (CSS) to join our growing team. In this role, you will be the primary point of contact for customers and internal stakeholders, ensuring smooth and efficient handling of inquiries across Sales, Logistics, and Service Support. You will drive operational excellence by managing both front- and back-office processes, delivering exceptional service, and ensuring a seamless customer experience. This role also includes supporting local office management tasks and assisting with local event coordination. Key Responsibilities Customer Support & Case Management • Act as the primary contact for customers and internal teams, managing cases end-to-end within the Issue-to-Resolution process., • Handle inquiries, requests and escalations promptly and accurately, ensuring service levels are met., • Execute the full local order-to-cash workflow, including order management, invoicing, price renewals and service contracts., • Provide operational and administrative support to Service and Application teams., • Maintain accurate data within CRM and ERP systems in line with company procedures and compliance requirements., • Act as the first point of contact for new employees, coordinating onboarding activities and administrative arrangements., • Relevant education or equivalent professional experience., • 3-5 years' experience in an international customer service or operational environment., • Strong administrative capabilities and proven customer service background., • Experience working with CRM and ERP systems; familiarity with Oracle, Zendesk or similar tools is an advantage., • Proficiency in Microsoft Office and database applications., • Excellent organisational skills with the ability to multi-task, prioritise and manage workload effectively., • A proactive, hands-on, solution-oriented mindset with a strong can-do attitude., • Strong problem-solving skills and ability to work effectively under pressure., • Excellent communication and teamwork skills.

B2B Business Development Manager Thatcham | Full Time | On-site, Occasional Travel to Clients (if needed) OTE £55,000-£60,000 About the Role We are seeking a driven and commercially focused Business Development Manager to generate new business within the B2B accessible transport sector, where you will be specialising in vehicle conversions. This is a high-impact, growth-focused role where you will be responsible for building and developing a strong pipeline across key public and third-sector markets, including Local Authorities, Schools, the NHS, and Disability Support Organisations. Key Responsibilities: - Develop and grow a strong B2B sales pipeline across public sector and accessibility markets - Identify and win new business opportunities within Local Authority, Education, NHS and charitable sectors - Build and maintain strong relationships with key decision-makers, frameworks, and procurement teams - Work with Marketing to develop campaigns, customer propositions, and sales materials - Maintain consistent sales activity and CRM discipline to ensure accurate pipeline reporting - Understand the WAV and Minibus market, including legislation, compliance, and framework agreements - Support strategic planning around product positioning and market development - Collaborate internally with Sales, Engineering, Finance, and Hire teams to ensure aligned delivery Key Objectives Build and maintain a £1m+ qualified sales pipeline Deliver a structured sales and marketing plan to improve conversion from pipeline to order Maintain strong CRM hygiene and forecasting accuracy Drive consistent outbound activity to support long-term growth Skills & Experience Required - Proven experience in B2B new business development (essential) - Experience within WAV, minibus, automotive, or specialist vehicle sectors (highly desirable) - Strong understanding of public sector frameworks and tender processes - Experience managing accounts and developing long-term client relationships - Confident using CRM systems and Microsoft Office tools - Strong commercial awareness with a target-driven mindset - Knowledge or awareness of disability transport requirements (desirable) What We're Looking For - A proactive and self-motivated sales professional - Someone confident engaging with senior stakeholders and public sector buyers - A strong communicator who can influence and build trust - A relationship builder who can also deliver new business results - Someone who thrives in a structured but fast-moving commercial environment What's on Offer Competitive basic salary + uncapped OTE Opportunity to shape and grow a key business area Supportive leadership team and small, collaborative sales function Exposure to high-growth specialist transport market Hybrid working with field-based autonomy

Quality Assurance Officer Location • Homebased within the Home Counties with extensive travel across Oxfordshire, Hampshire and the wider South East including the London fringes. Working Hours, • 37.5 hours per week, Monday to Friday (9:00AM 5:00PM) Salary • £35,000 + Company Car / Car Allowance Role Overview An opportunity has arisen for a Quality Assurance Officer to join a quality and operational performance team supporting accommodation services across a large property and maintenance contract. Working within a team of five and reporting to the Contract Quality Manager, the role combines data analysis with operational involvement across sites. The successful candidate will play a key role in analysing performance data, validating operational information and identifying opportunities to improve service delivery across the contract. Although the role is primarily homebased, the position requires regular travel across the Home Counties and South East to carry out site visits, audits and engagement with operational teams. The role is well suited to someone with strong analytical capability and advanced Excel skills who is comfortable working with data but also engaging directly with operational teams to support quality and performance improvements. Training and development within quality assurance and continuous improvement will be supported, including opportunities to undertake Lean Six Sigma Yellow Belt and Green Belt qualifications following successful completion of probation. Key Responsibilities Analyse operational and performance data to identify trends, risks and opportunities for service improvement across the contract. Validate and interpret data from operational systems to ensure accuracy, consistency and reliability of reporting. Produce clear and structured reports to support performance monitoring, assurance activity and operational decision making. Conduct audits and quality inspections across operational sites to ensure activities are delivered in line with contractual requirements and company procedures. Undertake assurance sampling on completed inspections and operational activities to verify accuracy and quality of service delivery. Maintain accurate records and reporting within internal systems including CAFM and contract management platforms. Support the development and implementation of the Contract Quality Plan, ensuring audit findings and service issues are translated into improvement actions. Work closely with operational teams and supply chain partners to ensure consistent application of quality standards and contractual processes. Deliver training and guidance to operational colleagues and contractors on quality processes, assurance procedures and reporting requirements. Attend operational and performance meetings, providing insight into quality trends, risks and improvement opportunities. Travel regularly across operational sites throughout Oxfordshire, Hampshire and the wider South East to support audits, inspections and stakeholder engagement. Experience & Skills Experience within a data analysis, business analysis or quality assurance role. Strong analytical capability with advanced Microsoft Excel skills. Experience analysing and validating operational data and producing clear, structured reports. Ability to communicate findings and insights to operational teams and stakeholders. Experience working within housing, property services, facilities management or a contract-based environment would be beneficial. Understanding of quality assurance processes, audit activity or performance monitoring. Full UK driving licence due to travel requirements. TPBN1_UKTJ