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Join Our Team as a Senior Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Senior Operations Manager with a proven background within pensions looking for a fresh challenge? If so, we could have the perfect opportunity for you. Senior Operations Managers are accountable for the effective management of the operation with responsibility for achieving key targets and delivery of positive outcomes for members. The ability to manage operations on a day-to-day basis through leadership of a team, driving performance and continuous improvement whilst progressing development of longer-term strategy will be key to the success in this role. The role of Senior Operations Manager provides a vital link between front line operations, senior management and third-party providers, requiring strong leadership, communication and influencing skills as well as operational experience at a level where performance is driven through team development. An advocate for change with the ability to thrive and drive performance in an environment where this is part of the everyday. The Senior Operations Manager will role model our values and be responsible for delivering change effectively through team members. What you’ll do: • Proactively monitor service performance and KPIs to anticipate and address issues impacting Member Experience and operational effectiveness., • Engage with Planning, Reporting & MI on forward planning to ensure resources are aligned to demand forecasts, setting direction on key priorities., • Use reporting and analysis tools to improve the quality and speed of operational decision making, in partnership with Planning, Reporting & MI., • Deal with escalations and put in place plans to avoid repeat complaints, errors and breaches., • Prepare and present regular service performance updates to senior stakeholders., • Ensure fit for purpose processes and procedures are in place to meet Member Services goals and plans., • Implement improvements to ways of working across Member Services that empower staff and reinforce Brightwell’s values and behaviours., • Work in partnership with Risk & Compliance and Operational Excellence functions to undertake root cause analysis and drive process improvement/quality standards., • Establish a strong coaching and performance culture, which empowers direct reports increasing their capability and performance., • Set goals, objectives and quality standards for the team and support individuals to make it happen., • Recognise and reward outstanding performance across Member Services and work with colleagues to provide feedback and support to address individual performance issues., • Proven management experience with strong leadership skills – a role model., • A strong knowledge of the pensions., • PMI qualified or working towards qualification., • Solid experience in operations management., • In-depth knowledge of all Microsoft Office software., • A positive and professional attitude., • The ability to work to deadlines and manage workload appropriately., • Experience in operations management in a change environment., • Experience of identifying and driving continuous improvement., • Experience of successfully leading a team responsible for delivery of multiple services to a high standard., • Strong relationship skills with the ability to communicate / interact at all levels within the organisation and external to the organisation., • Strong diagnostic, analytical and process skills., • Ability to work under pressure., • Proven management experience in the pensions industry (desirable)., • Have a working knowledge of:, • Scheme rules and practices to include experience of working with defined benefit, defined contribution and hybrid arrangements (desirable)., • HMRC rules and regulations (desirable). As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: • Annual performance bonus., • 25 days holiday (increasing to 30 with service) plus bank holidays., • A pension with 15-17% employer contributions (depending on age)., • 8 x salary Life Insurance., • Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave), • Free health assessments., • Health cash plan., • Professional study support., • Employee Assistance Programme and free Wellhub wellness network platform access. Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!

We have an opportunity working on behalf of UK Facilities Management, the Operational Technology (OT) Risk Manager will act as the deployed local security leader and expert in all elements of security for General Infrastructure Management Systems (GIMS) policy.

Mon-Fri) Salary: £35,000 - £47,500 depending on experience Key Benefits 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday 15% employer pension contribution Flexible working Cycle to work scheme, healthcare cash plan, Group Income Protection and life assuranc

The Operational Resilience Risk Manager will support the Group Head of Resilience Risk in establishing, embedding, and maintaining a robust Group‑wide resilience risk framework. Provide independent second‑line oversight and challenge across operational resilience, business continuity, and crisis

This team works directly with the business to ensure the key operational risks are being effectively managed and monitored and to facilitate the continued improvement in processes, controls and operational risk awareness and culture across our businesses. This is an exciting opportunity within Macqu

Strong background in Operational Resilience, Operational Risk and Business Continuity best practice. Our market leading Retail Banking organisation are looking for an Operational Resilience Manager to embed an Operational Resilience Framework to enable the bank achieve operational resilience. Carry

A global charitable foundation in Greater London is seeking an Operational Risk and Controls Analyst to enhance the risk management culture and support its mission. The role involves collaborating with various teams to embed risk controls and producing data-driven reports. Candidates should possess

A global risk management consultancy is seeking an experienced Operational Risk Manager to join their team in Slough. This office-based role involves identifying and managing operational risks, developing action plans, and supporting business impact assessments. The ideal candidate will have over 5

Operational Risk, Risk and Controls, Ops Risk, Operational Risk, Risk Manager, Retail Risk, Risk Management. Experience in Risk Management in a Retail Banking context, specifically operational and conduct risk frameworks, financial services risk, and the wider regulatory context. Facilitate periodic

The Operational Risk Department is part of the firm’s Risk Management function and provides second line Operational Risk oversight for the firm’s front office and support/control functions. Provide operational risk subject matter expertise, monitor and communicate the operational risk environmen

We are looking for an Operational Risk and Controls Analyst to join our Risk team. You'll also support enterprise risk management (including RCSA), carry out second‑line control testing to provide assurance, and collaborate with senior stakeholders to ensure major risks are identified and managed

This is a newly created role, offering the opportunity to shape and enhance the firm’s operational risk framework in a dynamic and fast-paced environment. Develop and maintain the firm’s operational risk framework, policies, and procedures. Monitor and report on key risk indicators (KRIs), incid

A financial services firm in London seeks a Risk Manager focusing on ESG, Climate, and Sustainability. The successful candidate will conduct risk assessments, lead process improvements, and manage a direct report. Ideal applicants will have significant experience in financial services, especially in

The Operational Risk Department is part of the firm’s Risk Management function and provides second line Operational Risk (including Fraud Risk) oversight and challenge for the firm’s front office and support / control functions. Operational Risk Management (ORM) is responsible for supporting the

A leading fintech company in London is seeking an Operational Risk & Control Manager to embed effective risk practices across teams. This role involves identifying operational risks, monitoring controls, and driving incident investigations.

Production of Operational Risk reporting for the Operational Risk and Resilience Committee (monthly), ExCo (monthly) and Board Risk Committee (quarterly). Production of Operational Risk reporting for the Operational Risk and Resilience Committee (monthly), ExCo (monthly) and Board Risk Committee (qu

A recruitment services company in the United Kingdom is looking for an Operational Risk Manager to oversee the preparation and negotiation of legal documentation for facility agreements. This role is essential for effective risk management in banking and financial services.

As an Operational Resilience Senior IT Risk Manager, you’ll work closely with the Group Head of IT & Information Security Risk playing a vital role in protecting the technology that underpins our critical services. You’ll play a key role in identifying, assessing, and managing IT risks across th

Lead variety of projects such as Risk Transformation supporting clients with the design and implementation of their Future Risk Operating Models and Vision; Risk Management Frameworks’ design and implementation including, for example, Risk Strategies, Risk Appetite, Risk Governance, Risk and Contr

Responsibilities include analyzing risks, managing issue portfolios, guiding operational changes, and fostering a proactive risk culture.

Facilitate Operational Risk Scenarios for Risk Management and capital calculation including preparation and review of ICAAPWORK EXPERIENCEEssential:* Experience of implementing operational risk management frameworks* Experience of IBM OpenPages / COGNOS or similar OpRisk System* Operational Risk

Ideal candidates will have experience in operational risk and a passion for problem-solving in a fast-paced environment. A leading fintech company in London is seeking a Treasury Controller for Operational Risk. This mid-senior level role offers the chance to shape Treasury risk frameworks, coordina

Key responsibilities include developing an operational risk framework, providing independent review, and coordinating risk management scenarios. The ideal candidate will have expertise with IBM OpenPages and operational risk systems, along with strong analytical and writing skills. A global financia

Work on variety of projects such as Risk Transformation supporting clients with the design and implementation of their Future Risk Operating Models and Vision; Risk Management Frameworks’ design and implementation including, for example, Risk Strategies, Risk Appetite, Risk Governance, Risk Assess

Support the wider Risk team in delivering the annual risk plan and maturing the enterprise risk management framework. Get notified about new Operational Risk Manager jobs in. Are you an experienced operational risk professional ready to take the next step in your career? We’re looking for a dynami

In this role you will deliver high quality risk oversight by analysing risk and control performance, supporting the Bank’s Risk and Control Self-Assessment (RCSA) process, and managing the Risk Incident Management framework. You will identify trends and emerging risks through data analysis and ass

A leading financial services company in the UK seeks an Operational Resilience Risk Manager to enhance its resilience risk framework. Candidates should possess strong operational resilience knowledge, excellent stakeholder management skills, and a collaborative mindset. This role promotes a culture

A leading financial services group is seeking an Analyst to support Operational and Fraud Risk Management in London. The role involves enhancing risk frameworks, training teams, and analyzing risk data. Join a dynamic team focused on fostering a positive risk culture and innovative solutions in a di

Operational Risk Controller (treasury specialist) – Bank - Switzerland. Talented Operational Risk Controller specialised in Treasury required for a prestigeous banking group in Switzerland.

Assist CDAO AI management to address emerging risks, including among others: regulatory change developments, external geopolitical, and other market events giving rise to compliance and operational risks and other process errors also giving rise to such risks. As an Data & Analytics Compliance, Cond

Experience in operational risk, business resilience, or related risk disciplines. Operational Risk & Resilience Risk Manager. Knowledge of UK pensions regulation, risk qualifications, and familiarity with risk systems are beneficial but not essential.

A leading global financial services group is seeking an Operational Risk Manager for its Commodity Markets and Finance division. In this role, you will provide expert advice on trading risks while enhancing risk management processes across trading desks. Ideal candidates will have over 5 years of ex

Responsibilities include analyzing operational risks, conducting assessments, and collaborating with various stakeholders to promote a robust risk culture. A leading infrastructure organization in Greater London is seeking a skilled professional to support and enhance its Operational Risk Management

A global technology company is seeking a Treasury Controller for Operational Risk to join their team in Greater London. This hybrid role involves designing a robust operational risk framework, coordinating controls across Treasury operations, and supporting regulatory compliance as the company scale

Assisting with developing and implementing operational risk policies, risk procedures, key risk indicators, and risk appetite statement. We’re looking for an Operational Risk Manager to continue improving our risk management framework and governance structures. Taking ownership of the risk inciden

The ideal candidate will manage operational risk and develop risk management frameworks. A leading financial services company is seeking a Senior Risk Manager in London to support the Director of Compliance. Responsibilities include advising senior management on risk implications and overseeing data

A leading consultancy firm is seeking a proactive PMO Analyst to support a major Operational Resilience Programme with a key investment banking client. This role will focus on governance frameworks, risk tracking, and stakeholder engagement, requiring proven PMO experience in financial services.

A fintech company in London is seeking an Operational Risk Manager to enhance its risk management framework. This role involves working with first-line defense to assess and mitigate risks related to trade products.

PMO Analyst - Operational Risk/Resilience. Albany Beck is seeking a proactive and driven PMO Analyst to join our consultancy team and support a major multi-year Operational Resilience Programme with one of our leading Investment Banking clients. This role offers the opportunity to contribute to a hi

Working closely with the Operational Risk team, this role contributes to effective risk reporting, governance, and the continuous improvement of operational risk practices across the organisation. The Senior ORM Risk Analyst will play a key role in strengthening and embedding the Operational Risk Ma

In this pivotal role, you will identify and analyze operational risks utilizing data-driven insights. Your responsibilities will include developing dashboards and risk indicators, overseeing data integrity, and collaborating with various teams to enhance risk management. A vibrant retail company is

A leading engineering consultancy in the UK is seeking candidates with expertise in operational safety to join their team. The successful candidate will collaborate with specialists to conduct safety risk assessments and provide advising support to clients on safety objectives.

The role involves overseeing operational risk, supporting the development of risk appetite applications, and contributing to executive-level risk reporting. A leading insurance company in Greater London is looking for a Risk Management professional on a Fixed Term Contract basis.

A global financial services group in London is seeking an Operational Risk Management professional to partner with trading desks and manage operational risks. Responsibilities include assessing risks for new initiatives and investigating incidents in a supportive team culture that values diversity a

A leading financial institution in the UK is seeking a Senior Operational Risk Manager to embed the Operational Risk Management Framework across the organization. Candidates should have experience in operational risk within financial services and strong analytical skills. The role involves leading r

A prominent financial institution in Greater London is seeking an Analyst to support the development and implementation of Operational and Fraud Risk Management frameworks. Responsibilities include assisting with training, coordinating meetings, and engaging in risk assessment initiatives. The ideal

A financial institution in Greater London seeks a team member for the Treasury Team to deliver an operational risk oversight framework. Responsibilities include developing frameworks, engaging with compliance functions, and performing risk assessments.

A growing investment organization in the UK is looking for a professional with operational risk expertise to enhance their risk management frameworks and support strategic initiatives. Candidates should have experience in operational risk and be ready to work in a hybrid model, spending two days in