Operational support jobs in Dagenham - Page 2Create job alerts

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." We're seeking a detail-oriented and motivated individual to join our Resilience, Readiness and Response team at Sky. This role will focus on supporting the team to deliver multiple exciting milestones that will have a strategic impact on the business. This role will play a critical part in ensuring that our operational resilience, readiness, and response programme is well-documented, clearly communicated, and aligned with the company's objectives. You'll work closely with stakeholders across the organisation to ensure that key information is effectively conveyed and that the programme supports Sky's overall resilience response strategy As an Operational Resilience Practitioner, you will support each discipline of the team (Operational Resilience, Business Continuity, Emergency Response, Crisis Management and Exercising) gaining valuable insight and experience into Sky's ability to respond to disruption and remain resilient. This opportunity is designed to provide hands-on experience and development opportunities and demands a can-do attitude, strong analytical skills, and the ability to collaborate effectively across different departments. What you'll do: • Collaborate with the Operational Resilience team to produce, update, and maintain comprehensive documentation for the operational resilience programme, ensuring it is aligned with Sky's strategic objectives., • Develop high-quality presentation materials and reports for senior leadership, summarising programme progress, challenges, and recommendations., • Standardise templates, processes, and formats for resilience documentation to ensure clarity and consistency across departments., • Work closely with stakeholders to gather necessary information for resilience materials, ensuring that all documentation reflects the latest programme developments and aligns with best practices., • Assist in the preparation of training materials, guidance documents, and procedural manuals that support the operational resilience programme., • Support the creation of reports and dashboards that communicate key resilience metrics and performance indicators to senior management., • Partake on a rotational basis in the Team's On-Call programme, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required., • Support the Operational Resilience team's use of Artificial Intelligence, creating materials to assist the training and testing of multiple business areas. What you'll bring:, • A strong understanding of Operational Resilience and Crisis Management: You have experience of applying Resilience in the corporate world including practical knowledge of resilience frameworks, incident response structures, escalation processes and continuity planning, • Excellent communication skills : Ability to create clear, concise, and compelling documents and presentation materials that resonate with various levels of the business, including senior stakeholders., • Strong writing and editing skills : You'll be able to draft professional, polished materials that clearly communicate complex ideas in a simplified manner., • Attention to detail : A keen eye for consistency, accuracy, and format in all documentation and presentations., • Self-starter attitude : Proactive in managing tasks and timelines, capable of working independently and iteratively to meet high standards of delivery., • Strong organisational skills : Able to manage multiple tasks simultaneously, ensuring that all documentation is up-to-date and aligned with the latest programme requirements., • Collaborative mindset : Ability to work with various teams and departments to ensure that documentation reflects the input of all necessary stakeholders and supports a unified approach to operational resilience., • Solution orientated : Comfortable identifying areas for improvement in documentation processes and suggesting enhancements to ensure that materials are effective and fit for purpose. Preferred Qualifications/Experience:, • A degree in a related field such as Business, or a similar discipline., • Experience in producing professional documentation or materials for internal/external stakeholders is a plus., • Ability to communicate to a range of different stakeholders. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required."" Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

£50,000- £60,000 (depending on experience) Newsletter Editor – Money Salary £50,000 to £60,000 (depending on experience) Permanent Hybrid – London/Folkestone The Newsletter Editor is accountable for the creation and delivery of Saga Money content strategy which plays a crucial part in building Saga’s authority and trust as a provider of financial services. This role has responsibility for the strategic planning, execution and growth of the Saga Money Newsletter and associated Money News content. This position requires operating at all levels, from high-level strategic planning to detailed editorial oversight and hands-on delivery. This requires a deep understanding of both the audience and the competitive landscape and applying that knowledge to improve content and its performance. This role will work cross-functionally to define and implement a content roadmap that improves reach, customer engagement and commercial performance, and ensures adherence to regulatory standards, including the FCA Consumer Duty. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our London office a minimum of 2-3 times a week, allowing us to collaborate and share success as a business. Role Responsibility • Responsible for designing and executing a content strategy that supports the overall business strategy and works in harmony with the commercial goals of Saga Money and Saga Publishing, • Oversee the content creation process end-to-end, from commissioning a network of freelance financial journalists to briefing them on key considerations, to hands-on editing, optimisation and checking of content to ensure it is of high quality., • Work to improve acquisition and drive growth, performance and commercial outcomes for the Money Newsletter., • Translate performance and search data into actionable insights to continuously refine and inform future content strategy, SEO opportunities, and A/B testing decisions., • Lead the strategic selection and prioritisation of content, aligning with business priorities, newsletter strategy, and actionable insights from SEO data, website analytics, and email performance., • Act as the final editorial authority on all content, giving writers feedback and editing content to ensure the highest standards of accuracy, brand voice and quality, including on complex financial topics., • Optimise all content for performance and brand, to enhance SEO, user engagement and commercial outcomes., • Champion the FCA’s Consumer Duty principles throughout the entire content lifecycle, ensuring all output meets regulatory requirements and is accurate, clear, and designed to achieve good customer outcomes., • Proactively identify and act upon reactive, topical content opportunities by continuously monitoring the financial news agenda., • Collaborate with colleagues from Money and Publishing so that content is disseminated on all relevant channels to support business strategy and commercial goals., • Work collaboratively and proactively with internal and external partners to ensure that work is published on schedule – identifying any blockers and proactively seeking resolution., • Act as a source of expertise and best practice for SEO and content for Saga Publishing and Money teams as required., • Embed a culture of high performance and continuous improvement in response to data-led insights and organisational and audience needs., • Keep up-to-date with industry best practices, technology trends and competitor landscape. • Exceptional editorial skills – Including a meticulous eye for detail and the ability to handle complex financial and tax-related topics with complete accuracy., • Understanding of compliance and regulatory requirements for content in a regulated business., • Proven experience developing and executing content strategy., • Experience of working in a matrix working environment where facilitation and networking skills are core to resolving complex cross-departmental problems., • Expert SEO knowledge., • Experience of analytics tools such as Adobe Analytics and Google Analytics and using them to inform content decisions., • Proven experience of designing data-informed content strategies., • Experience with using workflow systems such as Airtable and supporting others in their use, and in optimising their use to support planning, tracking and operational efficiencies., • Experience with content management systems such as Sitecore., • Excellent communication – Strong interpersonal and stakeholder management skills with the ability to influence and to build positive working relationships at all levels across functions and teams, facilitating effective collaboration and resolution., • Strategic and analytical skills – Capable of analysing and interpreting complex qualitative and quantitative data, translating this into actionable insights and strategic adjustments., • Project management – Ability to manage and deliver projects on time, to high standards., • Highly organised and adaptable – Ability to solve problems, adapt to changes in priorities, and to balance multiple projects and tight deadlines in a fast-paced environment., • Strong presentation skills and enthusiasm for sharing insights with others, and to incorporate these insights into effective strategic decision-making., • Ability to operate at strategic as well as implementation level. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/40191/3380

This Credit Controller position in Guildford requires expertise in managing financial accounts and ensuring effective credit control processes. Client Details This role is with a well-established, medium-sized organisation within the Retail industry. The company focuses on delivering high-quality products and services and is known for its robust operational structure and commitment to excellence. Description Manage customer accounts to ensure timely payments and accurate record-keeping. Monitor outstanding invoices and follow up on overdue payments professionally and efficiently. Reconcile accounts and resolve discrepancies promptly. Prepare regular reports on account statuses and outstanding debts. Collaborate with internal teams to address billing and payment queries. Ensure compliance with company credit policies and financial regulations. Assist in evaluating creditworthiness of new and existing customers. Support the Accounting & Finance department with related administrative tasks.Profile A successful Credit Controller should have: Relevant experience in credit control Strong knowledge of accountancy principles and credit management processes. Proficiency in accounting software and Microsoft Office, especially Excel. Strong attention to detail. Effective communication and negotiation abilities.Job Offer Competitive salary ranging from £27,000 to £30,000 per annum. Standard benefits package to suppor...

Our client is a trusted global aviation support organisation, providing maintenance, inspection, and repair of Ground Support Equipment (GSE) to airline engineering teams worldwide. Their mission is to ensure equipment remains safe, reliable, and fully operational in diverse international environments. Their experienced technical team works directly with airline engineering departments across multiple countries, delivering hands-on support, diagnostics, and operator training while maintaining exceptional safety and compliance standards. The Role We are recruiting for a GSE / HGV Technician to join an expanding international support team. This role offers a unique opportunity to travel to overseas locations for 2-3 weeks at a time, working in destinations such as the Seychelles, Australia, New Zealand, and more. You will split your time between UK workshop preparation and overseas deployments, carrying out diagnostics, servicing, and repairs on a wide range of Ground Support Equipment and heavy diesel vehicles. Key Responsibilities Maintain, service, and repair a broad range of GSE and diesel vehicles Conduct pre-use checks, defect identification, and fault rectification Travel internationally to support airline engineering operations onsite Ensure tooling and equipment meet all safety and compliance requirements Provide immediate technical assistance to engineering teams abroad Deliver operator training on pre-use checks where...

If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient “Engine” to drive Jazz’s sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new “EE Team” will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational “Best Practice” (BP) knowledge sharing, employee OE capability development, and a companywide OE “Community of Practice (CoP).” This “EE Operations Lead” role will work for the “Head of Enterprise Excellence” and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities * Operational Coordination and Demand Management * Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. * Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. * Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. * Resource Management and Mobilisation * Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. * Track resource allocation, project assignments, and skill utilisation to support optimal team performance. * Coordinate new team member induction, including system access, documentation, and mentoring support. * Community of Practice (CoP) Leadership * Moderate the EE CoP activity daily, including approving membership requests and curating engagements. * Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). * Partner with CoP “Champions” to drive practitioner engagement and share BPs across regions / functions. * Support BP solution adoption by organising “Knowledge Sharing” sessions with TO operational employees. * BP Solution and Knowledge Sharing * Support validation and management of a scalable BP solution portfolio to drive operational improvements. * Coordinate creation of consistent BP solution materials to support their adoption across the organization. * Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. * Capability and Competency Development * Assess, validate, and implement training requests and development plans for TO and EE employees. * Coordinate and support delivery of structured education, training, coaching, and certification activities. * Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. * Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. * Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. * Communication and Reporting Operations * Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. * Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). * Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: * Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. * Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. * Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. * Annually: EE team report, business impact summary, BP case studies, and award program coordination. * Continuous Improvement and Program Support * Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. * Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. * Contribute to design / improvement of governance processes, templates, and communications frameworks. * Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities * Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. * Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. * Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. * Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. * Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities * Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. * Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) * Experienced in program / operations management, ideally within either consulting, PM, or SS environment. * Exceptional written, verbal, and visual communication skills in both “Live” and “Asynchronous” environments. * Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) * Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). * Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. * Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. * High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. * Ability to operate autonomously in a remote environment and manage competing priorities effectively. * Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. * Ability to travel up to 20% across UK, Ireland and Europe Note : During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses * Required: * Bachelor’s degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. * Preferred: * Certification in Lean Six Sigma (Green Belt or above). * Project Management qualification (PMP, PRINCE2, or equivalent). * Experience in “Digital / OE / CI Transformation” programs or capability-building environments. * Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. #LI-Remote #LI-SP1 Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .

Data Center Manager and also the Critical Facilities Maintenance Manager, responsible for the support and delivery of Facility Management (FM) services to NTT Data Centers, ensuring operational performance and efficiency is always maintained to the highest possible standards. Provide engineering sup

We are now looking for an Electrical Estimator to join our busy helpdesk department and support the delivery of accurate, timely quotations and smooth operational workflow. Role Overview This is not a traditional electrical estimator role.

We are currently working with a leading Facilities Service provider to recruit a CAFM Manager, based remotely but with some travel and and when required Main responsibilities: * To act as the interface between the operational element of the business and CAFM team to support the business objectiv

About Barhale Who are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: • Water, • Transport, • Built environment Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: • Tunnelling, • MEICA, • Temporary and permanent design, • Steel-fabrication, • Signs (design and fabrication) Company Showcase Video: Why join Barhale? • As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies., • Job security, long-term secured work through various frameworks and large infrastructure schemes, • Broad range of civil engineering, mechanical and electrical schemes across some of the UK’s largest infrastructure projects and clients The Role To provide customer service to all stakeholders, which aligns with Barhale’s 3 Pillars Sustainability Model of Profit, Safety, and Environment. The post holder will work collaboratively with our clients to support a region-wide customer strategy, to guide project-specific customer plans. Key Responsibilities Strategy • Establish and maintain a good working relationship with our clients to define and support the customer strategy, • Contribute to the development and implementation of the customer strategy through analysis of performance, • To assist customer management processes by listening to the voice of the customer during the planning and delivery stages of the project, • Measure the customer experience that impacts our CMex/DMex and NPS measures to produce valuable insights and to identify customer trends., • To ensure that our customer action plan maximises the customer experience and meets local community needs, • Monitoring and measuring of customer satisfaction KPIs, • Be responsible for reporting on the customer satisfaction scoring and providing feedback to our clients and operational teams, • Engage with the Client’s Customer Challenge Group to develop and improve the customer relationship, • Support the development of Power BI Apps to analyse/collate/communicate data through digital portals, • Work closely with our clients and Barhale’s team to develop/share digital methods (Twitter/blogs/apps) to allow customers to engage and gain valuable customer insights, • To work with the design and delivery team to ensure project deliverables provide an excellent customer experience, • Follow and promote the Barhale customer handbook and ensure that the handbook guidelines are followed by site and operational teams; support in developing and updating the Barhale customer handbook, • Support Clients with their customer engagement targets and promote and implement key messages in local communities, • Take a proactive approach in promoting civil engineering as a career choice to schools and colleges by attending and delivering STEM events, • Engagement with the local community by visiting the areas to identify issues with services, access, vulnerable people, landlords/owners, and stakeholders, • Liaise with the local community regarding project plans to keep residents and members of the public up to date with project developments and measure project plan performance, • Share knowledge and provide training when applicable with the site team regarding good public relations through our values Essential • Previous experience working within a Customer/Community-focused position, • Proficient in delivering service improvements, • Accomplished in research insight and analytics, with the ability to present the data, • Good interpersonal, organisational, communication and time management skills, • Ability to show empathy and understanding of customer needs, • Proficient with the Microsoft suite of packages, • Good social media skills with the ability to develop engaging and timely updates on project development across varied communication platforms Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company. As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. • Competitive salary, • Company Pension, • Life Assurance, • Private Medical, • 25 days of annual leave in addition to 8 public bank holidays and loyalty days, • 8 hours volunteering, • Employee Assistance Programme to support your mental, physiological and financial wellbeing, • Flexible benefits via salary sacrifice, • Company car/green car scheme/car allowance/Van (dependent on position), • Leadership & management training and coaching, • Regular line management engagement and appraisal to support your career progression, • Development supported by internal and externally delivered training Please contact our Recruitment team via

Location: TeddingtonSalary: £27,706 per annum Fixed Term Contract until 31st March 2026 We’re looking for an intern to support our team in making sure our technicians and subcontractors are in the right place at the right time, helping us deliver a great service to our customers and keep their homes in the best possible condition. This is a development role, so you don’t need prior experience, but strong planning and organisational skills are essential, as well as a willingness to learn. If you enjoy coordinating multiple tasks, managing schedules and making sure things run efficiently, this could be a perfect opportunity to gain hands-on experience in planning and service delivery in a fast-paced operational environment. During your internship, you’ll learn how to monitor daily work volumes, support the allocation of resource and help ensure appointments are met. You’ll work closely with technicians, contractors and other teams, gaining hands-on experience in scheduling and coordination. This is an opportunity to develop strong organisational and communication skills while contributing to work that has a real impact on customers and communities.

Damp & Mould Manager Location: East London Salary: £60,000 Overview We are seeking an experienced Damp & Mould Manager to lead our operational response and strategic management of damp, mould, and condensation cases across our East London housing portfolio. The successful candidate will bring extensive technical expertise, strong case-management capability, and a clear working understanding of Awaab's Law and its implications for social housing providers. Key Responsibilities Lead, manage and continuously improve the organisation's damp & mould service, ensuring all cases are investigated, monitored, and resolved within required timeframes. Provide expert diagnosis of damp, mould, and condensation issues, identifying root causes and recommending appropriate remedial actions. Ensure full compliance with Awaab's Law , including clear response processes, investigation timescales, tenant communication standards, and record-keeping obligations. Work closely with Repairs, Asset Management, Compliance, and Housing teams to develop proactive strategies to prevent damp & mould. Oversee the delivery of remedial works, ensuring quality, value for money, and timely completion. Train and support staff in best-practice damp and mould identification, reporting, and tenant engagement. Produce accurate reports, dashboards and risk summaries for senior leadership and regulatory bodies. Engage directly with residents where required, providing clear, empathetic, and professional communication. Manage relationships with contractors, surveyors, and external specialists. Support broader property health and compliance initiatives, including ventilation, insulation, and building safety improvements. Skills & Experience Required Proven experience managing damp, mould, and condensation cases within housing, property management, or building maintenance. Strong technical knowledge of building pathology related to moisture, ventilation, thermal performance, and disrepair. Solid understanding of Awaab's Law and relevant housing health and safety legislation (including HHSRS and landlord obligations). Excellent investigative, diagnostic, and problem-solving skills. Ability to manage caseloads effectively and oversee end-to-end resolutions. Strong communication skills, with the ability to engage sensitively with residents and provide clear guidance to internal teams. Experience managing contractors and delivering remedial programmes. Strong organisational, report-writing, and data-management skills. What We Offer Competitive salary of £60,000 Opportunity to lead a high-profile, impactful area of housing compliance Professional development and training support Collaborative and supportive team environment TPBN1_UKTJ

Job Title: Technical Business Analyst (AVP) Location: Canary Wharf, London Working mode: Hybrid (3 days per week on-site and 2 WFH) Contract: 6 months initially (opportunity for a contract extension) Overall Purpose of the Role Barclays is hiring a Technical Business Analyst (AVP) to drive the crucial delivery and operational readiness of a new, bespoke in-house Case Management Tool. This state-of-the-art system is central to how Barclays manages Sanctions and Anti-Bribery & Corruption (ABC) alerts globally. If you are a highly-driven, hands-on BA with a proven track record in taking complex IT systems from build phase through to successful operational deployment and Go-Live, this is a unique chance to make an immediate, tangible impact on a critical financial crime defence program. Key Objectives & Deliverables This autonomous, delivery-focused role is centred on ensuring the successful rollout and adoption of the new Case Management tool, which is currently in the IT build phase: * Delivery Management & Tracking: Act as the critical interface between the Business Stakeholders and the IT Development Team. Help maintain focus, track progress against milestones, manage dependencies, and ensure the IT team remains on target for the mid-2026 Sanctions rollout (following the earlier ABC deployment). * Operational Readiness Planning: Lead the planning and execution for the replacement of the existing legacy tool. This includes defining and mapping the new day-to-day operational processes that will leverage the new system. * System Deployment & Readiness: Ensure all non-functional requirements are met, working with Technology to coordinate system testing, performance tuning, and technical readiness for a large-scale deployment. * Training & Adoption: Develop and oversee the delivery of training materials and sessions for end-users (Operations, Compliance), ensuring a smooth transition and full user adoption of the new workflow tool. * Process Documentation: Review existing, and document new, detailed operational processes and procedures to govern how the new tool is used for effective alert/case management. * Stakeholder & Workstream Support: Provide essential BA support across up to five workstreams within the 2026 Sanctions/IFC portfolio, with the primary focus on the Case Management tool delivery. Essential (Must-Have Focus: Delivery & Technical Implementation) * Proven IT/Technical BA Skillset: Extensive experience as a Business Analyst focused on system delivery, implementation, and operational readiness rather than just early-stage requirements gathering. * System Rollout Experience: Demonstrable experience taking a new, in-house or bespoke IT system through the later stages of the project lifecycle (Build, Test, Training, Go-Live, Hypercare). * Process & Training Delivery: Ability to plan and execute operational process changes, successful user training programs, and comprehensive adoption strategies. * Stakeholder Engagement: Highly confident communicator who can effectively liaise between Technical (IT) teams and Operational/Compliance end-users. * Working Style: Adaptable, hands-on, and autonomous professional who can contribute immediately and thrives in a fast-paced environment with shifting priorities. Highly Advantageous (Preferred) * Domain Context: Prior Business Analysis or delivery experience within Financial Crime, Sanctions, Anti-Bribery & Corruption (ABC), or a similar Compliance/Regulatory domain. * Experience with Workflow, Alert, or Case Management systems implementation. * Prior experience in a global Investment or Universal Bank environment. Working Environment * Hybrid working model: 3 days pw Mon/Tues/Weds in office in Canary Wharf London and 2 days pw working remotely from home * Fast-paced, evolving environment with shifting priorities * Hands-on, autonomous role with no direct reports * Candidates must be adaptable, confident, and able to contribute immediately About Barclays Barclays is a British universal bank, operating across retail banking, payments, and top-tier corporate and investment banking. We’re driven by our mission to help people achieve their ambitions – in the right way. Our Values Respect • Integrity • Service • Excellence • Stewardship These values guide everything we do – for our clients, customers, colleagues, and communities. Diversity and Inclusion We’re committed to creating a workplace where everyone feels they belong. Diversity, equity, and inclusion are central to our culture and how we operate. Hybrid Working This role follows Barclays' hybrid working model: 3 days per week on-site and 2 days remote work on remaining days. Contractor Benefits (via Randstad Sourceright) * Paid holiday entitlement * 24/7 Employee Assistance Programme * Access to lifestyle and retail discounts

Sanctions Transformation Lead Location: London, UK Duration: 6 months Overview We are seeking a highly experienced and domain-expert Director of Sanctions Change Management to oversee the Sanctions Change Team and drive the strategic execution of five critical workstreams in 2026. This role is pivotal in managing and transitioning key initiatives from the current build phase into full implementation, ensuring robust sanctions compliance and operational efficiency across the organization. The successful candidate must possess solid, hands-on sanctions domain expertise. Experience solely in broader financial crime or AML will not be sufficient for this specialized leadership role. Key Objectives and Responsibilities The Director will be responsible for overseeing the Sanctions Change Team and providing end-to-end change management support for the following critical workstreams * Lead and assist in the strategic development and implementation of a new Sanctions Evasion Detection capability. * Define the architecture of this capability, integrating technology, policy, process, and data to detect sanctions breaches routed through complex, evasive channels. * Drive the initiative from its very beginning stage into a concrete, operational solution. * Oversee the successful implementation and transition to a new, bespoke in-house IT-built workflow case management tool designed to manage Sanctions alerts and cases. * Ensure the tool meets all functional and compliance requirements as it moves from the build phase into implementation. * Contribute to and manage change aspects related to a possible organizational redesign, specifically looking at how Sanctions operations around securities are structured and executed. * Manage the change process for all five workstreams, transitioning requirements and build phases into successful, stable implementation and adoption. Required Working Background and Experience * Sanctions Domain Expertise (Essential): Must have proven, deep, and solid domain expertise in international sanctions regulations and their practical application within a financial institution. This is a mandatory requirement. * Change Management: Proven experience in leading and managing large-scale, complex change management programs within the financial services/compliance sector. * Technology/Product Implementation: Experience overseeing the implementation of new technology tools and systems (e.g., case management systems, screening tools) from a change perspective. * Regulatory/Compliance Programs: A track record of driving significant improvements in compliance processes, particularly related to sanctions controls. * Leadership: Demonstrated ability to lead and mentor a specialized team and influence stakeholders across IT, Policy, Operations, and Business Units. Key Competencies * Strategic thinking and ability to translate high-level compliance needs into concrete, actionable change plans. * Exceptional communication and stakeholder management skills. * Strong analytical skills for reviewing models, defining requirements, and assessing operational impact. * Deep understanding of the financial crime technology landscape, data flows, and alert/case management lifecycles. About Barclays Barclays is a British universal bank, diversified by business, by customer type, and by geography. Its businesses include consumer banking and payments operations worldwide, as well as a top-tier global corporate and investment bank, all supported by its service company which provides technology, operations, and functional services across the Group. Our Values Everything Barclays does is shaped by five values: Respect, Integrity, Service, Excellence, and Stewardship. These values underpin how Barclays builds trust with clients, delivers results, and measures success – not just by what is achieved, but by how it is achieved. Diversity Barclays is committed to building an inclusive culture where colleagues of all backgrounds feel confident bringing their whole selves to work. Diversity of thought, talent, and experience drives the bank’s ability to deliver excellence. Hybrid Working This role is based in London, UK Your Benefits As a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrolment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.

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