Administrative Assistant
hace 4 días
Liverpool
Admin Assistant – Liverpool Who we are Quartzelec is an independent, multi-disciplined service provider, proudly employing over 600 people in the UK and beyond, with a turnover exceeding £90 million. We specialise in contracting and rotating machine services, and our expertise in repairing and maintaining motors and generators is backed by over 100 years of experience in the field. We take pride in being an engineering authority with a strategic global presence, dedicated to meeting the unique needs of our clients. Join us for a unique experience where we value autonomy, giving our employees responsibility and ownership in their areas of expertise. The Opportunity We are currently looking for an Administrator to join our expanding and dynamic team. Based in our Liverpool office, you’ll play a key role in supporting the business, ensuring high standards of work and driving continuous improvement in processes and quality. Key Responsibilities • Act as first point of contact for customers, • Plan engineers’ work schedules to meet client requirements, • Ensure jobs are completed on time and to company standards, • Keep client registers and internal systems accurate and up to date, • Liaise with clients, tenants, engineers, and the Project Manager, • Handle calls, arrange appointments, and resolve queries, • Collect and process job sheets/certificates for billing and reporting, • Use Excel and in-house systems for reporting and record-keeping, • Prepare reminders, letters, and updates via mail merge, text, and email, • Provide daily updates to clients and support to engineers, • Ensure deadlines are met and high levels of service are maintained, • Carry out other administrative duties to support the team Your Skills & Experience • Strong customer service skills with a professional telephone manner, • Previous administration and/or scheduling experience, • Confident user of Microsoft Office (advanced Word & Excel), • Organised, detail-focused, and able to prioritise workload, • Calm under pressure with problem-solving ability, • Clear communicator at all levels, internally and externally, • Reliable, punctual, and a supportive team player Benefits As a valued member of our team, you’ll receive a comprehensive benefits package that includes: • Contributory salary sacrifice pension scheme, • Life insurance (4x salary), • Enhanced annual leave plus bank holidays, • Company-funded gym subsidy, • Annual vision allowance, • Free 24/7 remote GP service, • Employee referral programme, • Long service recognition awards, • Paid maternity and paternity leave, • Free Electric/Hybrid vehicle charging points You’ll also benefit from: • Employee Assistance Programme, • Extensive training via our in-house academy, • Career-enhancing training events, • Employee discounts and concessions via our perks platform Why Quartzelec? At Quartzelec, we’re committed to developing the next generation of talent. We’re proud to have over 100 apprentices in the business and were recently awarded the Employer Recognition Award (2025) by two of our training providers. We offer a unique working environment where autonomy and ownership are valued, giving you the chance to make a real impact and grow your career with us. Closing Date: TBC (we may close early if sufficient applications are received) Strictly no agencies please.